Interface Network

The *** family did attend a free evaluation meeting with one of our Development Directors on May 26, at our *** locationDuring the meeting, *** was presented with the option to purchase a photo-shoot package for her daughterThe packages discussed with clients contain
the use of a professional photographer, maartist, hair stylist, wardrobe specialist and studio timeThe packages discussed are always optional*** decided to purchase a outfit, image photo-shoot package for her daughter at a promotional value of $The photo-shoot was scheduled to be completed June 8, 2014.The *** family decided to cancel and sent in a certified letter within the allotted cancellation period100% of our clients who do correctly follow the refund policy will receive a full refund as promisedWe had expedited the process of refund check for the full amount $to be sent to the family, but we have switched vendors that have caused a delay in our accounting departmentDespite everything, we are working in good faith to rectify them expeditiouslyWe apologize for any inconvenience the delay may have caused the *** familyOur Client Services Department is open seven days a week for our clients' convenience, and they can speak with us about any further concerns at any point that they wishWe are available to answer any questions that they may have regarding InterFACE or the services we provideWe are sorry the *** family decided not to move forward with our services at this time, but strongly urge them to reach out to us if they decide to reconsider their cancellation in the futureRespectfully submitted,Annette G*** Client Services

Revdex.com of Metro Washington DC
Jul
to me
---------- Forwarded message ----------
From: *** *** ***
Date: Sat, Jul 5, at 11:AM
Subject: Unresolved complaint ***
To: "[email protected]"
Dear Sir/Madam,
My complaint ID is ***The status is closed but I did not receive the check from the Interface Network as they promisedI contacted *** *** on Monday 30th, regarding my respond to the complaint respond from the business, I have been told to wait until Friday 4th for the check to come and then respondI did not receive the check and when I logged in to respond it says that my complaint is closed "resolved"Please let me know what should I do next, I will be traveling from July 5th to Aug 21st, I will be available through e-mail only
Sincerely,
*** ***
Revdex.com of Metro Washington DC

This is in response to the reply submitted by ***Rebecca FlookThe offer that was presented to *** by the VP of our *** office is the one that stands. It is as follows: we are willing to do a re-shoot of the photo-shoot where ***. *** daughter will be assisted by more than one specialist and the pictures will be taken by a different photographer as well. We will make sure to schedule the photo-shoot during an off time so we could give *** daughter all the attention and assistance she would need during the photo-shootIn or about four to six weeks after the pictures are taken, we will activate a marketing page with the composite cards for *** daughter and will promote her for three (3) months at no costAll this can also be presented to *** in writing and mailed to her for her records as well, and she will also be given contact information of a representative from the Client Services who would be able to assist her in the futureIf *** agrees with the above statement, we can go ahead and move forward with the offerRespectfully submitted,*** ***Client Services

This is in response to the complaint submitted by *** *** ***.*** *** did attend a free evaluation meeting with one of our Development Directors on January 30, at our *** location. During the meeting, *** *** was presented with the option to
purchase a photo-shoot package for herself. The packages discussed with clients contain the use of a professional photographer, maartist, hair stylist, wardrobe specialist and studio time The packages discussed are always optional. *** *** decided to purchase a outfit, 48 image photo-shoot for herself at a promotional value of $825. The photo-shoot was scheduled to be completed February 2, 2014.*** *** decided to cancel and sent in a certified letter within the allotted cancellation period. 100% of our clients who do correctly follow the refund policy will receive a full refund as promised. We apologize for any inconvenience the delay may have caused her and we are working diligently to rectify the situationOur Client Services Department is open seven days a week for our clients’ convenience, and they can speak with us about any further concerns at any point that they wish. We are available to answer any questions that they may have regarding InterFACE or the services we provide. We are sorry *** *** decided not to move forward with our services at this time, but strongly urge her to reach out to us if she decides to reconsider her cancellation in the future.Respectfully submitted,Annette G***Client Services

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: For months I have been trying to get my money back I went thru the proper procedures on the contract I have talk to people in customer service and no one has help me all I want is my money back I do not want any service from interface I do not want no marketing or anything else I just want my money back if I could get help for this matter I would really appreciate it I am begging someone to help me
Regards,
*** ***-***

This is in response to the complaint submitted by ***. *** ***.InterFACE completely understands the concern put forward by *** regarding her refund check (#***)The reason why a specific date was not provided to the *** family stating when the refund would be sent is because we are still trying to resolve all clerical errors encountered during recent employee turnoverWe would like to inform *** of the new projected check date, which would be July 21, We advise *** to be patient and she should be receiving the check shortlyOur Client Services Department is open seven days a week in order to properly assist our clientsRespectfully submitted, *** ***Client Services

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
We have been patienly waiting since November of to recieve our money backWe have lost time and money due to interface networks bad business practices and their unorganized accounting departmentIn this 2nd response **sGunn states that this refund check will be mailed out on May 8, It is July 8th of and the postal service does not take days not including sundays to get mail to a residenceThis has been a hardship for our family without these funds and is not acceptableThe ignorance and arrogance of Interface Network to tell us to be patient is well out of lineI think we have been more than patient with them since they violated their own contractThe response from Interface is not a soluotion its another waiting gameThe correct resoultion would be your check has been mailed with a tracking number supplied and should recieve this in to business days. If we do not have a check by July 31, we will be persuing legal action against Interface Network for the amount owed and other out of pocket expenses.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me as long as I receive both checks within the next week time frame since check numbers has been assigned If checks are not received within a reasonable time frame, I will have to reopen this case.
Regards,
*** ***

The *** family did attend a free evaluation meeting with one of our Development Directors on March 26, at our *** locationDuring the meeting, *** *** was presented with the option to purchase a photo-shoot package for herdaughterThe packages discussed with
clients contain the use of a professional photographer, maartist, hair stylist, wardrobe specialist and studio timeThe packages discussed are always optional. *** *** decided to purchase a outfit, image photo-shoot package for her daughter for $The photo-shoot was scheduled to be completed March 28, The *** family decided to cancel and sent in a certified letter within the allotted cancellation period100% of our clientswho do correctly follow the refund policy will receive a full refund as promisedWe had expedited a refund check (#***) for the full amount to be sent to *** ***, but out of courtesy to the *** family, she received her refund back to as her original form ofpaymentWe apologize for any inconvenience the delay may have caused the *** family but they currently has possession of the refund owed. Our Client Services Department is open seven days a week for our clients’ convenience, and they can speak with us about any further concerns at any point that they wishWe are available to answer any questions that they may have regarding InterFACE or the services we provideWe are sorry the *** family decided not to move forward with our services at this time, but strongly urge them to reach out to us if they decide to reconsider their cancellation in the futureRespectfully submitted,

The *** family did attend a free
evaluation meeting with one of our Development Directors on February 15,
at our *** locationDuring the meeting, *** was presented
with the option to purchase a photo-shoot package for her daughterThe
packages discussed with clients
contain the use of a professional photographer,
maartist, hair stylist, wardrobe specialist and studio timeThe packages
discussed are always optional*** decided to purchase a outfit,
image photo-shoot packages for her daughter at a promotional value of $The
photo-shoot was scheduled to be completed February 16, The
*** family decided to cancel and sent in a certified letter within the allotted
cancellation period100% of our clients who do correctly follow the refund
policy will receive a full refund as promisedWe have expedited a refund check
(#***) for the full amount to be sent to ***We apologize for any
inconvenience the delay may have caused the *** family. We
have, unfortunately, encountered significant clerical errors during recent
employee turnover in our accounting department and are working in good faith to
rectify them expeditiously. Our Client Services Department is open
seven days a week for our clients’ convenience, and they can speak with us
about any further concerns at any point that they wishWe are available to
answer any questions that they may have regarding InterFACE or the services we
provideWe are sorry the *** family decided not to move forward with our
services at this time, but strongly urge them to reach out to us if they decide
to reconsider their cancellation in the futureRespectfully submitted,

*** *** did
attend a free evaluation meeting with one of our Development Directors on
January 9, at our *** locationDuring the meeting, *** *** was
presented with the option to purchase a photo-shoot package for himselfThe
packages discussed with clients contain the
use of a professional photographer,
maartist/ hair stylist/ wardrobe specialist and studio timeThe packages
discussed are always optional*** *** decided to purchase a outfit,
image photo-shoot package for $1,The photo-shoot was scheduled to be
completed on January 11, 2014.*** ***
called the Client Services Department on January 10, with the hopes of
adjusting the photo-shoot packageA representative was able to assist him and
he agreed to a outfit, image photo-shoot package for $1,*** *** did
attend and complete the photo-shootThe full staff was hired and paid for
their time and expertise in order to complete the photo-shootOur stylists are
world class creative professionals who are experienced in working with models
and preparing them for photo-shootsIt is in ours as well as our clients’ best
interest to provide only the very best of service*** *** then
proceeded to meet with a Marketing Director on January 14, 2014, and decided to
purchase a four year marketing membership for $2,As soon as *** ***
decided on moving forward with the marketing, InterFACE immediately began
working on preparing his photographsThis consists of sending out the
photographs to be edited and professionally airbrushed to touch up any flaws
We then proceed to print the composite cards and headshots to be sent to
industry professionalsWhen we use the term “industry professionals” we are
referring to the talent management companies, casting directors and talent
agents we have built relationships withInterFACE does
not and cannot promise any level of success in this industryThis is because
we do not dictate which of our clients the industry professionals we are
promoting them to decide to represent or partner withWe do not provide or
promise jobsWe simply provide a service to our clients through which they
will be visible to the more than industry professionals searching for
talentInterFACE feels that as long as the client has realistic goals and
expectations, they can be successful through our marketing effortsIn fact,
more than 80% of our clients receive at least one industry professional
request, which is an extremely high success rate in such a competitive
industryHowever, no guarantee was made by any member of the InterFACE staff
that she would be selected to be a model or spokesman for any companyIt is
further ensured that each and every client understand this since it is
reiterated verbally in the evaluation meeting and also outlined in the
Professional Services Agreement that *** *** signed*** *** in
his complaint indicates that he is having trouble with the marketing profile
page that is set up for himOur clients are advised to call the Client
Services Department with any problems or concerns they may have at any time as
the department is open seven days a weekFor *** ***’ convenience, we will
have a representative from the Marketing department reach out to him to resolve
any issues he is having with updating and editing his marketing pageThe
Marketing Department would gladly make all the edits *** *** would request
The page activated on behalf of *** *** is not a “useless page” as *** *** is claiming it to beThat is the page we use to market and promote our
clients and what industry professionals look atInterFACE takes pride in the
quality of the composite cards and marketing pages that are set up for our
clientsThe website is also best compatible with *** *** which is easy
to download off the internet and easy to useIn the time that *** *** has been marketed, he’s
been marketed to numerous industry professionalsThis has resulted in
submissions (requests for his composite card from an agency or talent company)
Although there was no promise of success, there is activity on his accountA
sample of the activity on *** *** account can be provided that will clearly
show that we have actively marketed himWe still have
sufficient amount of time left to market *** *** and
will continue to do so
We do not understand
why *** *** is asking for a refund for the services
provided. We provided him with the same
marketing efforts that have led to success for many, many other clients. We understand it may be disappointing when certain
levels of success are not achieved, or not achieved as expeditiously as he/she
may have hoped; however, every service contracted was rendered and every
promise made, fulfilledWe strongly urge *** *** to contact our Client Services department, which is open seven days a week for
our clients’ convenience, so that we may be able to clarify any misconceptions
that he has of InterFACE or the services that we provide. The hours of operations of Client Services
are Monday through Friday a.mto p.mand on weekends from a.mto
p.mSince services were rendered for the photo-shoot and marketing membership,
and finances were expended on behalf *** ***, no refund is due.Respectfully submitted,

The [redacted] family did attend a free
evaluation meeting with one of our Development Directors on March 8, 2014 at
our [redacted] location. During the meeting, **. [redacted] was presented with the
option to purchase a photo-shoot package for his daughter. The packages
discussed with clients...

contain the use of a professional photographer, make-up
artist, hair stylist, wardrobe specialist and studio time. The packages discussed
are always optional. [redacted] decided to purchase a 5 outfit, 48 image
photo-shoot packages for her daughter at a promotional value of $1,645. The
photo-shoot was scheduled to be completed March 9, 2014. The
[redacted] family decided to cancel and sent in a certified letter within the
allotted cancellation period. 100% of our clients who do correctly follow the
refund policy will receive a full refund as promised. We have expedited a
refund check (#[redacted]) for the full amount to be sent to [redacted]. We
apologize for any inconvenience the delay may have caused her.  We
have, unfortunately, encountered significant clerical errors during recent
employee turnover in our accounting department and are working in good faith to
rectify them expeditiously. Our Client Services Department is open
seven days a week for our clients’ convenience, and they can speak with us
about any further concerns at any point that they wish. We are available to
answer any questions that they may have regarding InterFACE or the services we
provide. We are sorry the [redacted] family decided not to move forward with our
services at this time, but strongly urge them to reach out to us if they decide
to reconsider their cancellation in the future.
Respectfully submitted,

**. [redacted] did attend a free evaluation meeting with one of our Development Directors on February 9, 2014 at our [redacted] location. During the meeting, **. [redacted] was presented with the option to purchase a photo-shoot package for her daughter. The packages discussed with clients contain the use of...

a professional photographer, make-up artist, hair stylist, wardrobe specialist and studio time. The packages discussed are always optional. **. [redacted] decided to purchase a 4 outfit, 48 image photo-shoot for her daughter at a promotional value of $1,100. It was scheduled to be completed on February 15, 2014. Out of courtesy to **. [redacted] the photo-shoot was rescheduled to February 22, 2014.
The [redacted] family did attend and complete the photo-shoot. The full staff was hired and paid for their time and expertise in order to complete the photo-shoot. Our stylists are world class creative professionals who are experienced in working with models and preparing them for photo-shoots. It is in ours as well as our clients’ best interest to provide only the very best of service. 
**. [redacted] then proceeded to meet with a Marketing Director on March 1, 2014, and decided to purchase a two year
marketing membership at a promotional value of $500.  As soon as **. [redacted] decided on moving forward with the marketing, InterFACE immediately began working on preparing her daughter’s photographs. This consists of sending out the photographs to be edited and professionally airbrushed to touch up any flaws. We then proceed to print the composite cards and headshots to be sent to industry professionals.
When we use the term “industry professionals” we are referring to the talent management companies, casting directors and talent agents we have built relationships with.
The estimated preparation time for the composite cards and the website to be ready is 4-6 weeks. Once the composite cards are ready, **. [redacted] will be advised through a confirmation e-mail. So, we suggest **. [redacted] keep a look-out for the e-mail. If, for some reason, she does not receive the e-mail, we encourage her to contact the Client Services and they will be able to assist them right away.
We are glad that **. [redacted] has decided to stay with our services and have moved forward with InterFACE. We clarified any of the misconceptions she has of InterFACE, our policies, or the services we provide. We strongly urge **. [redacted] to contact our Client Services department at ###-###-#### to discuss any other concerns she may have regarding InterFACE and the services we provide. Client Services hours of operations are Monday through Friday 9 a.m. to 8 p.m. and on weekends from 9 a.m. to 5 p.m.
Respectfully submitted,

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:We still haven't received our refund.
Regards,
[redacted]

The [redacted] family did attend a free
evaluation meeting with one of our Development Directors on April 15, 2014 at
our [redacted] location. During the meeting, [redacted] was presented with the
option to purchase a photo-shoot package for her daughter. The packages
discussed with clients...

contain the use of a professional photographer, make-up
artist, hair stylist, wardrobe specialist and studio time. The packages
discussed are always optional. [redacted] decided to purchase a 4 outfit, 96
image photo-shoot packages for her daughter for $1,495. The photo-shoot was
scheduled to be completed April 19, 2014. The
[redacted] family decided to cancel and sent in a certified letter within the
allotted cancellation period. 100% of our clients who do correctly follow the
refund policy will receive a full refund as promised. We have expedited a
refund check (#[redacted]) for the full amount to be sent to [redacted]. We
apologize for any inconvenience the delay may have caused the [redacted]
family.  We have, unfortunately, encountered significant clerical errors during
recent employee turnover in our accounting department and are working in good
faith to rectify them expeditiously. Our Client Services Department is open
seven days a week for our clients’ convenience, and they can speak with us
about any further concerns at any point that they wish. We are available to
answer any questions that they may have regarding InterFACE or the services we
provide. We are sorry the [redacted] family decided not to move forward with our
services at this time, but strongly urge them to reach out to us if they decide
to reconsider their cancellation in the future.Respectfully submitted,Annette G[redacted] Client Services

The [redacted] family did attend a free
evaluation meeting with one of our Development Directors on October 6, 2013 at
our [redacted] location. During the meeting, [redacted] was presented
with the option to purchase a photo-shoot package for her sons. The packages
discussed with clients...

contain the use of a professional photographer, make-up
artist, hair stylist, wardrobe specialist and studio time. The packages
discussed are always optional. [redacted] decided to purchase a two 2
outfit, 48 image photo-shoot packages for her sons at a promotional value of $1,400
total. The photo-shoot was scheduled to be completed October 11, 2013. The
[redacted] family decided to cancel and sent in a certified letter within the
allotted cancellation period. 100% of our clients who do correctly follow the
refund policy will receive a full refund as promised. We have expedited a
refund check for the full amount of $1,400 to be sent to [redacted]. We
apologize for any inconvenience the delay may have caused the [redacted] family.  We
have, unfortunately, encountered significant clerical errors during recent
ployee turnover in our accounting department and experienced a merchant switch,
but we are working in good faith to rectify them expeditiously. Our Client Services Department is open
seven days a week for our clients’ convenience, and they can speak with us
about any further concerns at any point that they wish. We are available to answer
any questions that they may have regarding InterFACE or the services we
provide. We are sorry the [redacted] family decided not to move forward with our
services at this time, but strongly urge them to reach out to us if they decide
to reconsider their cancellation in the future.Respectfully submitted,Annette G[redacted] Client Services

The [redacted] family did attend a free
evaluation meeting with one of our Development Directors on March 25, 2014 at
our [redacted] location. During the meeting, [redacted] was presented with the
option to purchase a photo-shoot package for her daughter. The packages
discussed with clients...

contain the use of a professional photographer, make-up
artist, hair stylist, wardrobe specialist and studio time. The packages
discussed are always optional. [redacted] decided to purchase a 5 outfit, 150
image photo-shoot packages for her daughter for $1,795. The photo-shoot was
scheduled to be completed March 30, 2014. The
[redacted] family decided to cancel and sent in a certified letter within the
allotted cancellation period. 100% of our clients who do correctly follow the
refund policy will receive a full refund as promised. We have expedited a
refund check (#[redacted]) for the full amount to be sent to [redacted]. We apologize
for any inconvenience the delay may have caused the [redacted] family.  We
have, unfortunately, encountered significant clerical errors during recent
employee turnover in our accounting department and are working in good faith to
rectify them expeditiously. Our Client Services Department is open
seven days a week for our clients’ convenience, and they can speak with us
about any further concerns at any point that they wish. We are available to
answer any questions that they may have regarding InterFACE or the services we
provide. We are sorry the [redacted] family decided not to move forward with our
services at this time, but strongly urge them to reach out to us if they decide
to reconsider their cancellation in the future.
Respectfully submitted,

The [redacted] family did attend a free evaluation meeting with one of our Development Directors on March 3, 2014 atour [redacted] location. During the meeting, **. [redacted] was presented with the option to purchase a photo-shoot package for her daughter. The packages discussed with clients...

contain the use of a professional photographer, make-up artist, hair stylist, wardrobe specialist and studio time. The packages discussed are always optional. **. [redacted] decided to purchase a 2 outfit, 48 image photo-shoot packages for her daughter for $595. The photo-shoot was scheduled to be completed March 8, 2014. The [redacted] family decided to cancel and sent in a certified letter within the allotted cancellation period. 100% of our clients who do correctly follow the refund policy will receive a full refund as promised. We have expedited a refund check (#[redacted]) for the full amount to be sent to **. [redacted]. We apologize for any inconvenience the delay may have caused the [redacted] family.  We have, unfortunately, encountered significant clerical errors during recent employee turnover in our accounting department and are working in good faith to rectify them expeditiously. Our Client Services Department is open seven days a week for our clients’ convenience, and they can speak with usabout any further concerns at any point that they wish. We are available to answer any questions that they may have regarding InterFACE or the services we provide. We are sorry the [redacted] family decided not to move forward with ourservices at this time, but strongly urge them to reach out to us if they decide to reconsider their cancellation in the future. Respectfully submitted

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[redacted]. [redacted] did attend a
free evaluation meeting with one of our Development Directors on April 27, 2014
at our [redacted] location.  During the
meeting, **. [redacted] was presented with the option to purchase a photo-shoot
package for hisself.  The packages
discussed with clients...

contain the use of a professional photographer, make-up
artist, hair stylist, wardrobe specialist and studio time.  The packages discussed are always
optional.  **. [redacted] decided to purchase
a 2 outfit, 48 image photo-shoot for each of hisself at a promotional value of
$500.  The photo-shoots were scheduled to
be completed May 24, 2014.According to the
Professional Service Agreement, that **. [redacted] signed and initialed, in order
to obtain a refund a cancellation letter must have been received or postmarked
via certified mail return receipt requested only within the first three (3)
days of the execution of the contract. 
The refund policy is also verbally noted and circled and highlighted on
the contract.  This was also initialed by
**. [redacted] in part 2, section C of the agreement.  The letter that we received on May 5, 2014 by
**. [redacted] was postmarked on May 2, 2014. 
In order for him to have received a full refund of the amount paid, the
letter had to be certified and postmarked by April 30, 2014 at the latest.  Since **. [redacted] did not follow the
cancellation policy correctly, no refund is due.We tried reaching out to
**. [redacted] but were unsuccessful. We were not able to leave him a voice-mail
either as he does not have one set up. Our Client Services Department is open
seven days a week for our clients’ convenience and **. [redacted] can speak with
us about any further concerns at any point that he wishes.  We are available to answer any questions that
he may have regarding InterFACE or the services we provide.  We strongly urge **. [redacted] to contact our
Client Services department at ###-###-#### to discuss the different options we
can provide his children with if he decides to reconsider in the future.Respectfully submitted,