Interface Network

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I would like to see the entire offer they are willing to doI know what was said to us at the marketing meeting and for recorders purpose would like to have it written out In addition what if the second time around is as poor as the first? What are they willing to do? Instead of us keep spinning our wheels I would like to get this resolvedAlso there was no "free" photo-shoot we paid for all services Not only did we pay for all services but the commute to the location is over an hour from our home and now we are looking at having to add more trips there with the hopes that they are able to fulfill all promised services at a professional standard level Best Regards, [redacted] ***

This is in response to the complaint submitted by *** [redacted] .As mentioned earlier, process of the refund check (#***) was expeditedEvery single issue was addressed in the previous complaint, as well as the fact that we had, unfortunately, encountered significant clerical errors during recent employee turnover in our accounting department and were working in good faith to rectify them expeditiouslyWe apologize if the delay caused [redacted] any inconvenience but the refund check will be received by him shortlyA specific date is not provided simply because we do not have control of the mail and how long it would take for mail to arrive.Our Client Services Department is experienced in assisting clients with any and every concern they may have and is available seven days a week.Respectfully submitted, Annette G***Client Services

[redacted] did attend a free evaluation meeting with one of our Development Directors on March 20, at our [redacted] locationDuring the meeting, [redacted] was presented with the option to purchase a photo-shoot package for her daughter The packages discussed with clients contain the use of a professional photographer, maartist, hair stylist, wardrobe specialist and studio timeThe packages discussed are always optional [redacted] decided to purchase a outfit, image photo-shoot packages for her daughter at a promotional value of $The photo-shoot was scheduled to be completed March 21, [redacted] decided to cancel and sent in a certified letter within the allotted cancellation period100% of our clients who do correctly follow the refund policy will receive a full refund as promisedWe have expedited a refund check (#***) for the full amount to be sent to [redacted] We apologize for any inconvenience the delay may have caused [redacted] We have, unfortunately, encountered significant clerical errors during recent employee turnover in our accounting department and are working in good faith to rectify them expeditiouslyOur Client Services Department is open seven days a week for our clients’ convenience, and they can speak with us about any further concerns at any point that they wishWe are available to answer any questions that they may have regarding InterFACE or the services we provideWe are sorry [redacted] decided not to move forward with our services at this time, but strongly urge them to reach out to us if they decide to reconsider their cancellation in the future.Respectfully submitted,Annette G [redacted] Client Services

** [redacted] did attend a free evaluation meeting with one of our Development Directors on December 29, at our [redacted] locationDuring the meeting, ** [redacted] was presented with the option to purchase a photo-shoot package for her daughterThe packages discussed with clients contain the use of a professional photographer, maartist, hair stylist, wardrobe specialist and studio timeThe packagesdiscussed are always optional** [redacted] decided to purchase a outfit, image photo-shoot packages for her daughter at a promotional value of $The photo-shoot was scheduled to be completed January 26, ** [redacted] decided to cancel and sent in a certified letter within the allotted cancellation period100% of our clients who do correctly follow the refund policy will receive a full refund as promisedWe have expedited a refund check (#***) for the full amount to be sent to ***We apologize for any inconvenience the delay may have caused *** We have, unfortunately, encountered significant clerical errors during recent employee turnover in our accounting department and are working in good faith to rectify them expeditiouslyOur Client Services Department is open seven days a week for our clients’ convenience, and they can speak with us about any further concerns at any point that they wishWe are available to answer any questions that they may have regarding InterFACE or the services weprovideWe are sorry ** [redacted] decided not to move forward with our services at this time, but strongly urge her to reach out to us if she decides to reconsider her cancellation in the future.Respectfully submitted,

This is in response to the complaint submitted by *** [redacted] .As mentioned earlier, process of the refund check was expeditedEvery single issue was addressed in the previous complaint, as well as the fact that we had, unfortunately, encountered significant clerical errors during recent employee turnover in our accounting department and were working in good faith to rectify them expeditiouslyWe apologize if the delay caused [redacted] any inconvenience but the refund check will be mailed out shortlyA specific date is not provided simply because we do not have control of the mail and how long it would take for mail to arrive.Our Client Services Department is experienced in assisting clients with any and every concern they may have and is available seven days a week.Respectfully submitted, Annette G***Client Services

This is in response to the complaint submitted by MsRhonda Frazier.As mentioned earlier, process of the refund checks was expeditedEvery single issue was addressed in the previous complaint, as well as the fact that we had, unfortunately, encountered significant clerical errors during recent employee turnover in our accounting department and were working in good faith to rectify them expeditiouslyWe apologize if the delay caused [redacted] any inconvenience but the refund check will be mailed out shortlyA specific date is not provided simply because we do not have control of the mail and how long it would take for mail to arrive.After receiving [redacted] ’s complaint and concern, we have started an extensive investigation against the alleged employee who contacted [redacted] with the utterly informationWhat was told to [redacted] is absolutely falseWe are hoping to find who contacted [redacted] , so we can take appropriate steps regarding that current and/or ex-employeeOnce the check is ready to be mailed out, she will be contacted by our Client Services DepartmentOur Client Services Department is experienced in assisting clients with any and every concern they may have and is available seven days a week.Respectfully submitted, Annette G***Client Services

The [redacted] family did attend a free evaluation meeting with one of our Development Directors on December 28, at our [redacted] location During the meeting, ***- [redacted] was presented with the option to purchase a photo-shoot package for her daughter The packages discussed with clients contain the use of a professional photographer, maartist, hair stylist, wardrobe specialist and studio time The packages discussed are always optional ***- [redacted] decided to purchase a outfit, image photo-shoot package at a promotional value of $ The photo-shoot was scheduled to be completed January 4, The [redacted] family decided to cancel and sent in a certified letter within the allotted cancellation period 100% of our clients who do correctly follow the refund policy will receive a full refund as promised We have expedited a refund check (#***) for the full amount to be sent to ***- [redacted] We apologize for any inconvenience the delay may have caused the [redacted] family Our Client Services Department is open seven days a week for our clients’ convenience and ***- [redacted] can speak with us about any further concerns at any point that she wishesWe are available to answer any questions that he may have regarding InterFACE or the services we provideWe are sorry that the [redacted] family decided not to move forward with our services at this time, but strongly urge them to reach out to us if they decide to reconsider their cancellation in the future Respectfully submitted,

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Although the representative from interface (their VP) said all the issues were resolved that is not true at allThe issue is that I have not received a refund that should have been sent to me months ago according to their return policySince filing my two complaints against the company with the Revdex.com I have tried to call interface several times to try and find out when my check would be sent outIn her response to my latest complaint their VP said she could not tell me the exact day my refund would arrive since she cannot control the mail, fair point I suppose but all I've asked is when it will actually be sent to meIn her response to my first complaint, dated June 3rd 2014, the interface VP stated that my check would be expedited to meI have already waited months after the time frame in their contract in which I should have received my refundI don't know how it has been almost two months since I was told my refund would be expedited to me and I still have not received itThis issue will not be resolved until I have received my refund check Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:I have not received my refund from Interface till date, the agreement I had with Interface states that Interface will refund me within days of receiving my cancellation requestIt is over days now since they received my cancellation requestThe response I got through Revdex.com is the exact response I get when I call their customer care, they have not kept to their wordsThe only thing I can accept from Interface is the refund of my $ Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

This is in response to *** [redacted] ’s replyAs mentioned earlier, process of the refund check (#***) was expedited We have, unfortunately, encountered significant clerical errors during recent employee turnover in our accounting department and are working in good faith to rectify them expeditiouslyWe apologize if the delay caused *** [redacted] any inconvenience but the refund check will be mailed outOur Client Services Department is also available seven days a week to answer any questions she may have.Respectfully submitted, [redacted] ***Client Services

The [redacted] family did attend a free evaluation meeting with one of our Development Directors on February 23, at our Gaithersburg locationDuring the meeting, *** [redacted] was presented with the option to purchase a photo-shoot package for her daughterThe packages discussed with clients contain the use of a professional photographer, maartist, hair stylist, wardrobe specialist and studio timeThe packages discussed are always optional [redacted] *** [redacted] decided to purchase a outfit, image photo-shoot package for her daughter for $1,The photo-shoot was scheduled to be completed March 8, The [redacted] family decided to cancel and sent in a certified letter within the allotted cancellation period100% of our clients who do correctly follow the refund policy will receive a full refund as promisedWe have expedited a refund check (#***) for the full amount to be sent to ***We apologize for any inconvenience the delay may have caused the [redacted] family Wehave, unfortunately, encountered significant clerical errors during recent employee turnover in our accounting department and are working in good faith to rectify them expeditiouslyOur Client Services Department is open seven days a week for our clients’ convenience, and they can speak with us about any further concerns at any point that they wishWe are available to answer any questions that they may have regarding InterFACE or the services we provideWe are sorry the [redacted] family decided not to move forward with our services at this time, but strongly urge them to reach out to us if they decide to reconsider their cancellation in the futureRespectfully submitted,

[redacted] did attend a free evaluation meeting with one of our Development Directors on April 8, at our [redacted] locationDuring the meeting, [redacted] was presented with the option to purchase a photo-shoot package for himselfThe packages discussed with clients contain the use of a professional photographer, maartist, hair stylist, wardrobe specialist and studio timeThe packages discussed are always optional [redacted] decided to purchase a outfit, image photo-shoot packages at a promotional value of $1,The photo-shoot was scheduled to be completed April 26, [redacted] decided to cancel and sent in a certified letter within the allotted cancellation period100% of our clients who do correctly follow the refund policy will receive a full refund as promisedWe have expedited the process of refund check (#***) for the full amount to be sent to [redacted] ***We apologize for any inconvenience the delay may have caused [redacted] but being disrespectful to the Client Services representatives every time he calls is does not help the processWe have, unfortunately, encountered significant clerical errors during recent employee turnover in our accounting department and are working in good faith to rectify them expeditiouslyOur Client Services Department is open seven days a week for our clients’ convenience, and they can speak with us about any further concerns at any point that they wishWe are available to answer any questions that they may have regarding InterFACE or the services we

This is in response to the reply submitted by [redacted] .After following up with our accounting department, we were advised that [redacted] ’s refund was expedited and he will be receiving it shortly as the refund process has been expeditedWe apologize for the inconvenience and advise him to contact the Client Services Department if he has any questions or concernsRespectfully submitted, Annette G***Client Services

The [redacted] family did attend a free evaluation meeting with one of our Development Directors on March 25, at our [redacted] locationDuring the meeting, *** [redacted] was presented with the option to purchase a photo-shoot package for her daughterThe packages discussed with clients contain the use of a professional photographer, ma artist, hair stylist, wardrobe specialist and studio timeThe packages discussed are always optional*** [redacted] decided to purchase a outfit, image photo-shoot packages for her daughter for $1,The photo-shoot was scheduled to be completed March 30, The [redacted] family decided to cancel and sent in a certified letter within the allotted cancellation period100% of our clients who do correctly follow the refund policy will receive a full refund as promisedWe have expedited a refund check (#***) for the full amount to be sent to *** [redacted] We apologize for any inconvenience the delay may have caused the [redacted] family We have, unfortunately, encountered significant clerical errors during recent employee turnover in our accounting department and are working in good faith to rectify them expeditiouslyOur Client Services Department is open seven days a week for our clients’ convenience, and they can speak with us about any further concerns at any point that they wishWe are available to answer any questions that they may have regarding InterFACE or the services we provideWe are sorry the [redacted] family decided not to move forward with our services at this time, but strongly urge them to reach out to us if they decide to reconsider their cancellation in the futureRespectfully submitted,

The [redacted] family did attend a free evaluation meeting with one of our Development Directors on March 17, at our [redacted] locationDuring the meeting, ** [redacted] was presented with the option to purchase a photo-shoot package for her daughterThe packages discussed with clients contain the use of a professional photographer, ma artist, hair stylist, wardrobe specialist and studio timeThe packages discussed are always optional** [redacted] decided to purchase a outfit, image photo-shoot packages for her daughter for $1,The photo-shoot was scheduled to be completed March 22, ** [redacted] decided to cancel and sent in a certified letter within the allotted cancellation period100% of our clients who do correctly follow the refund policy will receive a full refund as promisedThe payment ** [redacted] made in the form of a personal check did not clear due to having a stop payment issued by her, which means we did not receive any payment from her towards the photo-shoot package she intended to purchase.InterFACE did not submit a complaint against ** [redacted] to a collecting agency and neither are we harassing them regarding this matterThese claims are absolutely falseOnce a check bounces for whatever reason, the client is contacted advising them of the incidentIf they wish to continue, another form of payment is collected, and if not we honor their wishWe advise ** [redacted] to contact her financial institute regarding this matterThey would be able to help her better since InterFACE, at this point, did not collect any funds which resulted in us not owing her a refund Our Client Services Department is open seven days a week for our clients’ convenience, and they can speak with us about any further concerns at any point that they wishWe are available to answer any questions that they may have regarding InterFACE or the services we provideWe are sorry ** [redacted] decided not to move forward with our services at this time, but strongly urge her to reach out to us if she decides to reconsider her cancellation in the future.Respectfully submitted,

[redacted] Aug to me Good Morning [redacted] , Hope all is well I am following up on my complaint in regards to my refund from InterfaceI have been waiting for over months from them to receive my refundI have rejected there responses with my comments added on the Revdex.com site under my accountI have not received an email from the last response that was rejected which was at least weeks ago I would like for this to be solved abruptlyMay you please give me a call so that we can discuss this further I can be reached at ###-###-#### Thank you [redacted]

This is in response to the reply submitted by [redacted] As mentioned earlier, process of the refund check was expeditedEvery single issue was addressed in the previous complaint, as well as the fact that we had, unfortunately, encountered significant clerical errors during recent employee turnover in our accounting department and were working in good faith to rectify them expeditiouslyWe apologize if the delay caused [redacted] any inconvenience but the refund check will be received by her shortlyA specific date is not provided simply because we do not have control of the mail and how long it would take for mail to arriveOur Client Services Department is experienced in assisting clients with any and every concern they may have and is available seven days a week.Respectfully submitted, Annette G***Client Services

The [redacted] family did attend a free evaluation meeting with one of our Development Directors on January 27, at our [redacted] locationDuring the meeting, ** [redacted] was presented with the option to purchase a photo-shoot package for her daughterThe packages discussed with clients contain the use of a professional photographer, maartist, hair stylist, wardrobe specialist and studio timeThe packages discussed are always optional** [redacted] decided to purchase a outfit, image photo-shoot packages for her daughter at a promotional value of $The photo-shoot was scheduled to be completed February 1, 2014.The [redacted] family decided to cancel and sent in a certified letter within the allotted cancellation period100% of our clients who do correctly follow the refund policy will receive a full refund as promisedWe have expedited a refund check (#***) for the full amount to be sent to [redacted] We apologize for any inconvenience the delay may have caused the [redacted] familyWe have, unfortunately, encountered significant clerical errors during recent employee turnover in our accounting department and are working in good faith to rectify them expeditiously.Our Client Services Department is open seven days a week for our clients' convenience, and they can speak with us about any further concerns at any point that they wishWe are available to answer any questions that they may have regarding InterFACE or the services we provideWe are sorry the [redacted] family decided not to move forward with our services at this time, but strongly urge them to reach out to us if they decide to reconsider their cancellation in the future.Respectfully submitted,

This is in response to the reply submitted by *** [redacted] .As mentioned earlier, process of the refund check (#***) was expedited; hence the previous response is not misleading or incorrect We have, unfortunately, encountered significant clerical errors during recent employee turnover in our accounting department and are working in good faith to rectify them expeditiouslyWe apologize if the delay caused *** [redacted] any inconvenience but the refund check will be mailed outA specific date is not provided every simply because we do not have control of the mail and how it would take for mail to arriveOur Client Services Department is also available seven days a week to answer any questions she may haveRespectfully submitted, [redacted] ***Client Services