Internet Domain Name Services (IDNS)

Complaint: [redacted]
I am rejecting this response because:  It is obvious this guy is consistent with receiving complaints since he cannot remember the number of people he is probably being rude too  For one I am not a woman, and as far as having a simple process for refunds it is not even close to how he describe in his rebuttal.  This guy who refuse to disclose his name literally force in order to process my refund I had to read him the soliciting letter that came in the mail.  This guy literally told me that he will not process my refund until I read the letter to him, as he quote to me that I must not be competent enough to understand the difference between renewal versus transferring of domain name. 
It is also weird in his rebuttal he consistent in using the terminology of "we" when he clearly seem to be a one man shop.  He would not provide me his name, his agent number, or even transfer my call to a member of management or colleague for  that matter.  He was very rude about when I suppose to have receive my refund which I have not received yet, but I file a claim with my bank and was told to give it 3 business day.  Today is day 2.
Regards,
[redacted]

What this potential client received from us is an offer, asking if they would like to transfer their domain name to our company for the renewal, it does not say in any shape or form that she must pay us, that is a complete fabrication. The letter clearly states:
"When you switch today...

to Internet Domain Name Services you can take advantage of our best savings" "You must renew your domain name to obtain exclusive rights to it on the web, and now is the time to transfer and renew your name from your current registrar to Internet Domain Name Services.""Domain holders are not obligated to renew their domain with their current registrar or with Internet Domain Name Services. Review our prices and decide for yourself. You are under no obligation to pay the amounts stated unless you accept this offer. This notice is not a bill, it is rather an easy means of payment should you decide to switch your domain name registration to Internet Domain Name Services." 
Furthermore she claims that her domain name [redacted] expires in 2018 not in Feb 2017 as our offer asserts. Well a quick look up of her domain shows (that as of Oct 13th 2016) it very much does expire in Feb of 2017:
 
  Domain Name: [redacted]   Registrar: [redacted]   Sponsoring Registrar [redacted]   Whois Server: [redacted]   Referral URL: [redacted]   Name Server: [redacted]   Name Server: [redacted]   Name Server: [redacted]   Status: [redacted]
   [redacted]   Updated Date: 29-jun-2016   Creation Date: 04-feb-2010   Expiration Date: 04-feb-2017
 
So this complaint is factually incorrect on every level and we request an immediate retraction by the complainant.
 
Consumer Relations
IDNS INC
[redacted]

I received a "Domain Name Expiration Notice" in the mail and at first I thought it was a bill. The red ink directed me towards terms and prices and I stopped to wonder if I could even remember the name of the company at which I had registered my domain name. I looked back in my records and found that I had my names registered with another company, so I called IDNS to ask to be removed from their mailing list to eliminate any confusion in the future. At this point, the customer service agent asked me what there was to be confused about. He became very agitated and annoyed with me by pointing out that it was obviously a letter offering to transfer and renew; not strictly renew; he was definitely rude and unhappy. Although the letter, upon close inspection, is clearly asking me to transfer my domain name, it did seem like a bill upon first glance. I feel this letter could be misleading to older clients or to people less discerning and that a check or credit card number could go out before someone realized they were paying to transfer their domain name to this company, and the man was so rude! I did feel sorry for the gentleman because he seemed so unhappy and I was sorry he didn't seem happy at his job. Of course this was just one person at one moment in time but I felt it was important enough to let you know.

This company sends out mail scams. I received one today. As the scammers say replying to a previous complaint it does indeed say, "This notice is not a bill" in bold, but I had to look hard for it. For all intents and purposes it looks like a genuine invoice that requires a payment.
They even use a scare line, "You must renew your domain name to retain exclusive rights to it . . .". Which again is true but I don't need to renew it with them, I'm doing fine with my current registrar.
I'm going to send my letter copy to the postmaster general and let them decide if it's mail fraud or not.

This customer has been refunded, there is nothing else we can offer them. They have a poor attitude and seem to want to harass our company for no reason.
Some people are just beyond helping.

I called to cancel our domain registration with iDNS, and the gentleman I spoke with was very rude and arrogant with me.  I even told him, calmly, that he was speaking to me unprofessionally, but he didn't care.  At the end of our conversation, I told him that I when I call back (I didn't have the check number to cancel our subscription), I hoped to speak with another representative, and that I would be putting in a complaint about his behavior. His response to me was, "Good luck with that."

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me for the refund. Unfortunately the response about the rudeness and attitude is in correct. When I was questioning the business practices of the company I was confronted with a very rude customer service person who began to become irate. After the phone call I began to research the internet about this business and I see multiple people having the same issues I was confronted with. due to the findings of many victims on line I decided to contact the Revdex.com. 
Thank you for your assistance in this matter. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
Yes, while 'I' have come to understand and recognize exactly what your tactics are now, the people that you are targeting with these letters are people who are unfamiliar with the registration process. I know a number of other business owners who have registered their own domain names and upon receiving your letter expressed confusion and misunderstanding. That's why I finally took some action to file a complaint. It is evident that the average recipient is being mislead. It's not a coincidence. If your desire is to run a respectable business, I would think that you would be concerned that potential customers are confused and feel mistrust for your marketing. The fact that people are confused, that you are being informed of that confusion and your only response is to continue to pursue and defend the same tactics, makes it pretty clear that this effort is intentional and is the reason why I am not satisfied with your response. 
When you present people with person details about their registration information, not everyone is aware that this information is publicly available to anyone. You try to gain credibility by stating these things with the hope that people will assume you have something to do with their current registration. Once people have all the facts it is obviously that you are phishing. The fact that the letter is cleverly written so that you include key phrases to try and indemnify yourself from any wrong doing in a legal  sense, doesn't change the fact that they are placed between statements designed to make it seem like something is wrong, when it is in fact a normal part of the domain renewal process, you are intentionally deceiving people. If that's how you choose to do business then it should be no surprise to you when you get complaints. I hope more people come forward to put pressure on businesses like yours to act in a more transparent and honest way.

We have reviewed Mr [redacted] complaint and find it entirely without merit. Our solicitations clearly state that their purpose is an offer to transfer and renewa potential client's domain name with our company. There is absolutely nothing deceptive about it. In fact Mr [redacted] himself has clearly...

read the letter and understood it to be an offer to switch to us because I'm sure he read the letter, which reads:"When you switch today to Internet Domain Name Services you can take advantage of our best savings" "You must renew your domain name to obtain exclusive rights to it on the web, and now is the time to transfer and renew your name from your current registrar to Internet Domain Name Services.""Domain holders are not obligated to renew their domain with their current registrar or with Internet Domain Name Services. Review our prices and decide for yourself. You are under no obligation to pay the amounts stated unless you accept this offer. This notice is not a bill, it is rather an easy means of payment should you decide to switch your domain name registration to Internet Domain Name Services."      
The letter could not be more clear and therefore we refute any and all of the supposed allegations made in this complaint.
Thank you

This business is a total fraud. I already have a domain name through another provider and they tried to convince me to re-purchase the domain name through them (acting as though they bought out my domain service!)

Complaint: [redacted]
I am rejecting this response because:
A copy of the notice I received from IDNS is attached. While the language on the notice does include disclaimers, such as "This is not a bill." The calls to action, "Domain Name Expiration Notice," "You must renew your domain name..." are far more prominent in the text. The notice appears in every way to be a bill despite the disclaimer in the 3rd paragraph. 
I frequently receive direct mail ads urging me to switch my cable provider. They do not look like invoices. They look like advertising. The mail from IDNS looks like an invoice, and the practice is well documented on the Internet as Domain Slamming.
Domain slamming (also known as unauthorized transfers or domain name registration scams) is a scam in which the offending domain name registrar attempts to trick domain owners into switching from their existing registrar to theirs, under the pretense that the customer is simply renewing their subscription to their current register. ([redacted], accessed 10/20/2016)
More information is available here: [redacted] aka [redacted] Internet Services was suspended by ICANN in 2014 for this very activity, domain slamming and deceptive practices. IDNS is most likely a subsidiary of [redacted]
In light of the above information, I will not retract my complaint. However, I will retract my statement that IDNS listed a false renewal date. I contacted Verio and, indeed, Verio made a mistake on my account. My domain name does renew in Feb. 2017.
Regards,
[redacted]

We have never provided false information to anyone concerning anything.
This complaint is without specifics or even an attempt to provide proof of their claim, it is absolutely without merit.
We request that this complaint be removed immediately as it has no basis in...

reality. 
Thank you
Consumer Relations
[redacted]

I received a notice from them indicating that our domain name was expiring; when I called to inquire who their contact was, the man on the phone started yelling at me. Do not fall for their scam; turns out they wanted to know if we wanted to transfer our domain name to them. When I asked why we would want to do that, he yelled back, "you don't, then fine!".

This customer received our offer CLEARLY asking if they would like to transfer over to us for their renewal, it would appear through their own carelessness they did not bother to read our advertisement which clearly stated:
"When you switch today to Internet Domain Name Services you can...

take advantage of our best savings" "You must renew your domain name to obtain exclusive rights to it on the web, and now is the time to transfer and renew your name from your current registrar to Internet Domain Name Services.""Domain holders are not obligated to renew their domain with their current registrar or with Internet Domain Name Services. Review our prices and decide for yourself. You are under no obligation to pay the amounts stated unless you accept this offer. This notice is not a bill, it is rather an easy means of payment should you decide to switch your domain name registration to Internet Domain Name Services."This customer contacted our customer service department and was incredibly rude and disrespectful to our representative who simply advised that if they made a mistake all they had to do was send an email requesting a refund and we would happily oblige. The email was received from the customer and a refund promptly issued back to their card yesterday. We consider the matter closed and in the future advise the customer to beactually pay attention to what they are doin.
 
IDNS
Consumer Relations

Our letters clearly state the following:
 
"When you switch today to Internet Domain Name Services you can take advantage of our best savings""You must renew your domain name to obtain exclusive rights to it on the web, and now is the time to transfer and renew your name from your current registrar to Internet Domain Name Services.""Domain holders are not obligated to renew their domain with their current registrar or with Internet Domain Name Services. Review our prices and decide for yourself. You are under no obligation to pay the amounts stated unless you accept this offer. This notice is not a bill, it is rather an easy means of payment should you decide to switch your domain name registration to Internet Domain Name Services."
 
We have never misrepresented ourselves at any point.
This is merely a competitor who is attempting to use the Revdex.com to smear the reputation of any competition the may encounter.
It is a preposterous complaint founded in pure fantasy.
We consider this matter closed.
 
IDNS Inc

Yup, these folks are scam artists. The "Domain Name Expiration Notice" I received not only suggested my domain was set to expire on a certain date (which it is not), but its prices are not anywhere near competitive with what I'm currently paying. A more reputable company would at least get their lies straight. I intend to report the mailing to my state's attorney general.

You can file a complaint with the USPS Inspector General:
https://www.uspsoig.gov/form/new-complaint-form

Here is some info on "false billing" scams: https://www.scamwatch.gov.au/types-of-scams/buying-or-selling/false-billing

This company appears to be operating a false billing fraud:

Internet Domain Names Services Inc
924 Bergen Ave, Suite #289
Jersey City, NJ 07306-3018

domains: idnsinc.com, idnsinc.net, idns.ae
IPs: 13.77.83.100

This company is mailing letters via USPS to the owners of domain names.

In the top right corner of the letter it shows:

Domain Name Expiration Notice
visit us at www.idns.ae

The company's domain is registered with the Telecommunication Regulatory
Authority of the United Arab Emirates.

The letters are sent in envelopes with a window, just like a bill, and with
a tear-off stub just like a bill.

Review: iDNS sent our church a form to renew our web domain name. Not being familiar with the legalities of web domain issues, I assumed iDNS was a necessary intermediary for us to keep our domain name. iDNS presented themselves as a necessary intermediary. We sent iDNS $80.00 so that we could keep our domain name for two additional years.

I later learned that it was not necessary to contract with iDNS in order to keep our domain name. We could simply keep our web domain name through [redacted].

I contacted iDNS for a refund. They have not responded.

In retrospect, I consider iDNS's initial contact to be completely misleading. Had I known we could keep our domain name through [redacted] I would not have responded to what I now understand was a solicitation for new business by iDNS.

We have renewed our domain name through [redacted].Desired Settlement: I would like a full refund of $80.00 from iDNS.

Review: I received an invoice from Internet Domain Services asking me to pay them $80.00 to renew my internet domain. I have never contacted this company requesting their services, nor have they previously contacted me. I have used another company for my internet domain services, and my current term is not up for renewal. My office manager was about to pay this invoice, but fortunately she asked me if this invoice is legitimate.

I believe this company generates revenue by sending out invoices to unsuspecting companies, hoping that someone will pay the amount claimed to be due, when no business or service relationship has ever existed between them and Internet Domain Services. Essentially, this is a scam.Desired Settlement: My goal in filing this complaint is to alert other unsuspecting business as to the unethical practices of Internet Domain Services. While this business has a D+ rating by the Revdex.com, their exact business practices are not described in the Revdex.com review. As Revdex.com accredited business myself, I would like to see businesses like this driven out of the market.

Review: This company has twice sent me misleading official looking letters that appear to be bills for domain sites that I had register with a another domain registrar.

While I am knowledgeable enough to know what registrar my domains are registered and the expiration time on the domains that I control some people less knowledgeable may fall victim to this company's mislead and unethical conduct.Desired Settlement: I would like to see the company stopped from being allowed to send out such deceptive advertisement.