InvenTel Products LLC

We have processed, on this day, a refund in the full amount $ 43.96 for [redacted].  See screen shot of refund. We attached the return label. We trust this resolution is satisfactory and therefore, close the issue.SincerelyInventel

Emailed customer with track info as both orders are shown as delivered.

Refund to Ms. [redacted] has been processed today in the amount of $85.97 .  Emailed her as such.

Our claim that the HD Free TV Antenna can deliver a clearer picture and better sound is based on the fact that HD signals transmitted by cable companies are more compressed, which can result in a picture quality and sound that is not as clear as the signal which is broadcast in HD by the local...

broadcast network.

Hello, In looking into this complaint we cannot locate an order in the customers name, this product must have been purchased in a retail store. We unfortunately discontinued this product at least 2 years ago with that we do not have any stock for replacement. Please advise [redacted] to send in...

any information that shows the Airman was purchased directly from us as that is the only way we can provide a refund. If the product was purchased at a retail store he must return it there for a refund as that was the point of purchase. If the information showing the order was placed directly with us can not be provided please close this case as we cannot refund a customer who purchased a product at a retail store.  Thank You,InvenTel Customer Service

Hi,We are sorry for the inconvenience caused. Your Order # [redacted] was traced with the help of details provided in your email. Kindly note as per PCI (Payment Card Industry) regulations a refund should be done on the same card by which customer has paid. Please be rest assured we are a legitimate...

company, Your refund for the full amount of $81.96 is processed and it will reflect on your [redacted] ending with [redacted] in 5-7 business days. Attached is the proof of refund processed for your reference.Thank You

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
However, I have copies of the confirmation email they sent me saying the order was complete.  I have checked my credit card account and was unable to confirm any payment was made and the account was hacked resulting in the card being replaced with a new one.  I think people should be warned that online orders are not actually completed if an email confirmation, such as the one I had.
[redacted]
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the...

response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Hi,Full refund is processed and a return PPL is sent as attachment to customer email. Kindly find attached email of same as a proof. We request you to consider this case closed. Thank You & Regards.

We have processed, on 02/25/2016 a refund in the full amount $ 48.94 for [redacted]  and have communicated, as such, via email to [redacted]   See screen shot of the proof of refund her money.  Sometime some Banks will take 3 -5 business days to process the transaction. We trust this resolution is satisfactory and therefore, close the issue.SincerelyInventel

On
[redacted]  we already received a
merchandise and processed the refund according to our RETURN POLICY. 30-DAY
MONEY BACK GUARANTEE ( LESS P&H). All returns are subject to return
shipping costs that vary by shipping method used in the original order.  If you decide to...

cancel an order that has
been returned to us you will be responsible for the return shipping costs.Sincerely. Inventel

Emailed customer with track info, as order is en route, with an estimated delivery of 12/30.

We deeply apologize for the inconvenience. We have processed, on this day, a refund in the full amount $ 46.94 for [redacted] [redacted].  See screen shot of refund.We trust this resolution is satisfactory and therefore, close the issue.SincerelyInventel

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

We have processed, on this day, a refund in the full amount $ 48.93 for [redacted], and have communicated, as such, via email to [redacted].  See screen shot of refund.We trust this resolution is satisfactory and therefore, close the issue.SincerelyInventel

[A default letter is provided here which indicates your acceptance of the business's...

response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

We deeply apologize for the inconvenience. In reference on [redacted], she will to  need call her bank about her refunds.  We attached the proof of   refunds.Sincerely Inventel

Dear [redacted]We apologize for the inconvenient.  We already sent the label to Mr. [redacted]  by regular mail.Sincerely Inventel

Customer spoke with our customer service dept on Jan 4, and a refund was issued to her credit card.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that the tracking info is not valid as was the other one that was given and the merchandise was not delivered on the 19th. It was delivered on the 23rd. This business should be held liable for printing false labels and saying they delivered when they didnt. They only took action after I called my bank where they took the most eyes from. But yes, I have the merchandise finally.
Regards,
[redacted]