InvenTel Products LLC

[redacted]We deeply apologize of the inconvenience with the Customer Service Department. We have processed, on this day, a refund in the full amount $ 31.98 for [redacted], and have communicated, as such, via email to [redacted].  See screen shot of refund.We...

trust this resolution is satisfactory and therefore, close the issue.SincerelyInventel

Dear
Ms. [redacted]For Inventel status : settled, as product schedule delivery on December 09, 2015.   Please see attached.We
trust this resolution is satisfactory and therefore, close the issue.SincerelyInventel

We have processed, on this day, a refund in the full amount $ 21.98 for [redacted], and have communicated, as such, via email to [redacted].  See screen shot of refund.We trust this resolution is satisfactory and therefore, close the issue.Sincerely

We deeply apologize for the inconvenience. We have processed, on this day, a refund in the full amount $ 119.97  for [redacted].  See screen shot of refund.We trust this resolution is satisfactory and therefore, close the issue.SincerelyInventel

I am rejecting this response because:
I have not recieved a refund to my account.
Regards,
[redacted]

[redacted]We deeply apologize for the inconvenient the department of Customer service with Susan Cain .  In addition, thank you for take you time to tell us we need to improve the services with our customers.Trust this resolution is satisfactory and therefore, close the issue.SincerelyInventel.

Our system shows that [redacted] has a [redacted] order in the amount of $46.94.  The credit card was declined, and we DID NOT process the Mastercard for payment.  If customer insists we did charge the card, then she needs to send us documentation showing the charges.

Tele & emailed customer:  as order shipped late, for delivery 12/11, we will offer 20% discount on product if he decides to keep it.  If not, we will email a return label so that he may return for a full refung.

[A default letter is provided here which...

indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
[redacted]
[redacted]

Emailed customer with track info showing order as delivered, and screen shot of order charges showing $21.98, and not $43.96.  If customer has documantation showing charges of $43.96 they were instructed to mail, via [redacted], and we will review and expedite any necessary action.

Emailed customer with carrier track info, as order was delivered on 12/23.  She has the option to return the order for a product refund.

Emailed customer with track info as merchandise was delivered on 12/18.  If he does not want the merchandise, he may return it as his discretion, and we will refund his account for all merchandise received.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Thank you so much, Revdex.com, for your assistance with this matter. Keep up the great work!!!

[A default...

letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
 Thank you for your help. The company Inventel never did call us back or email us back with tracking number, but the mirror we purchased was just delivered a few minutes ago.Thanks again
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's...

response.  If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

[redacted]We have processed, on this day, a refund in the full amount $ 21.98 for [redacted], and have communicated, as such, via email to [redacted].  See screen shot of refund.We trust this resolution is satisfactory and therefore, close the...

issue.SincerelyInventel

[A default letter is...

provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I did receive my refund this morning.  Thank you for all your help.
Regards,
[redacted]

[redacted]
I am rejecting this response because:I have been told for the last 4 weeks my refund was processed I just checked once again it is still not refunded. I ordered this item Dec. 31st and I have been dealing with this non ligament company since the middle of January over this. I have spoken with my bank twice now. All I want is my refund and they can go to [redacted]. I also think there should be a red flag on this company for other customers to know about them before they put themselves through this term oil.
Regards,
[redacted]

Business Response to a ComplaintComplaint ID#:[redacted]Company Name:InvenTelCompany Contact:Stephanie S[redacted]Company Phone:[redacted]Company Email:[redacted]Person Who Sent the Complaint:[redacted]Staff Member:[redacted]Response:[redacted] was issued a full refund on 1/6/15. As with...

any product, if not used as directed it may cause the product to not work correctly. We are sorry for any inconvenience that [redacted] experienced and issued her a refund as soon as possible as she requested.

Complaint: [redacted]
I am rejecting this response because: I HAVE BEEN TOLD TWICE BY THE CO. THAT THE PRODUCT HAD BEEN SHIPPED. TODAY IS 04/05/16. THEIR PROJECTED DELIVERY DATE IS TOMORROW, I'LL GIVE THEM A FEW MORE DAYS JUST TO BE FAIR.
Regards,
[redacted]