InvenTel Products LLC

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
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[redacted]

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Revdex.com:
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business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
[redacted]
[redacted]

Dear Valued Customer,We apologize for the inconvenience caused. Please find attached proof of refund for the amount $ 234.26 done on Sep, 12 2017. You may contact your bank and show them the attached proof which has Transaction ID : [redacted]Kindly note the return prepaid label is sent on...

your email id : [redacted]  (refer 2nd attachment for reference).Also attached is the Return Prepaid Label which is sent on your above mentioned email id (refer 3rd attachment).  Thank You & Regards

Hello,      We apologize for the error in your order, we have refunded you in full as well as attached a return shipping label for your convenience to send our product back. Please note that we cannot refund monies we did not charge if you are needing over draft fees reversed you will...

need to speak to your bank. We have refunded you in good faith if the package is not sent back to us in a timely manor we will be forced to reverse this refund. Please place the package in the mail with the attached shipping label asap to ensure it gets returned to us. With that being said please close this case as the customer has been refunded in full.  Thank You,InvenTel Customer Service Management Team.

The customer ordered  4 TV ANTENNAS ( $20 ); insurance ship ($2) and the S&H to each is 5.99. ( $23,96) .  The estimated delivery on March/17/2016.  See screen shots to proof.We trust this resolution is satisfactory and therefore, close the...

issue.SincerelyInventel

Hello,         The expected delivery date of the order is 4/27/16, tracking is via DHL eCommerce [redacted]Please close this case as [redacted] will be receiving his order 4/27/16. Thank You,InvenTel Customer Service

Emailed customer with tracking info as antenna order was delivered on 12/18.

[redacted]
Emailed customer we will send a replacement after we receive the merchandise back into our warehouse We
trust this resolution is satisfactory and therefore, close the issue.SincerelyInventel

[A...

default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
/The refund amount is not correct.  Should be $62.94 ($10.00 for the antennas) ($5.99 each to ship 2 antennas) ($12.99 + $5.99 for the Rabbit) and (15.99 + $5.99 for the [redacted] speakers)
[redacted] 
[redacted]

Hello,       We can only refund to the original form of payment, to receive a refund via check you would have had to pay via check. Please supply a new expiration date for the card we have on file so we can process your refund. If you have closed your account the bank will provide you with a check for the balance owed to you.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business...

in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
 I received my merchandise on December 22.  I thank you for your assistance because I do not think I would have gotten the product without your contacting Inventel about my problem. Thom Wiernicki

The order of [redacted] is good, and we will send the product at soon is possible. We trust this resolution is satisfactory and therefore, close the issue.SincerelyInventel

We have processed, on 03/04/2016, a refund in the full amount $31.98 See screen shot of refund.  Some Banks take 5 - 8 business days to process the refund.We trust this resolution is satisfactory and therefore, close the issue.Sincerely

Hi [redacted]Reference to discussion yesterday cheque was issued for $ 74.97 attached is the copy of receipt for your reference. Thank You

Hello,        Mr [redacted] has been refunded in full. Please close this case. Thank You,InvenTel Customer Service

Thank you for your immediate attention in the above matter.  I finally receive my fund of $51.90  on 2-17-2016 after going round and round with them.  To date they still have not email me or sent me the pre-paid address sticker for me send the antenna back. When they do I will be more...

than happy to return their mechandise, but I will not pay for the shipping of it.Sincerely,

Hello,      We have not received the product back in our office. We cannot provide a refund until the product is sent back to us. Pleas again see attached for a pre-paid return label. We cannot issue a refund until the product is returned. Thank you,InvenTel Customer Service Management Team

[redacted]We deeply apologize for the inconvenience. We have processed, on this day, a refund in the full amount $ 21.98 for [redacted]  See screen shot of refund.We trust this resolution is satisfactory and therefore, close the issue.SincerelyInventel

Hello,        We apologize for the confusion the order was originally placed through Amazon, It does not ship out the way our direct order do also order is in [redacted]  [redacted]. We are reshipping Priority mail with tracking number [redacted], please allow up to 48...

business hours t see movement in the package.  Thank You,InvenTel Customer Service