InvenTel Products LLC

Complaint: [redacted]
I am rejecting this response because: the order arrived at least 16 days late in very poor shape. The package was open on the bottom and not packaged very well. Most of the packaging tape had pealed off. It was delivered by the postal service and I wrote on the box that I refused delivery and return to sender. The postal carrier took it back with no problem. My bank([redacted]) had already issued a credit to my acct. and they only do that if the delivery is at least 15 days late.

We only have 1 charge $15.39 on this customer.  See screen shot.  We refund the full amount. We trust this resolution is satisfactory and therefore, close the issue.SincerelyInventel

[A default letter is provided here which indicates your acceptance of the business's...

response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]3
I am rejecting this response because: The amount I was paid $33.97 for nothing. Also I was paid the return merchart,  is not fair. But remenber Inventel the customers make the business. I will never do business with you company.
Regards,
[redacted]

Dear Rain Ferrara,We attached the proof of full refund.  Sometimes the Bank takes 3-5 business days.  We trust this resolution is satisfactory and therefore, close the issue.SincerelyInventel

Emailed customer as to whether he wants to keep the Dash Cam, delivered on 12/18, or return it for a refund.  If he chooses a refund, we will issue a return label.

\We have processed, on this day, a refund in the full amount $ 119.97 for [redacted], and have communicated, as such, via email to [redacted].  See screen shot of refund.We trust this resolution is satisfactory and therefore, close the...

issue.SincerelyInventel

Emailed customer that her name cannot be found within our system, and to confirm her information.

To date, we still have not received customer's refused order.  Once it delivers to our facility, we will process a refund.

We emailed customer with DHL tracking info, as order is scheduled to deliver on, or about December 18.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
This company has finally issued due credit...Thank you for your cooperation, but still feel they should receive a demerit toward their business dealings.
Regards,
Jack Forkosh

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:I have...

received NO email from them on this matter, but that doesn't surprise me with this company. Please do NOT close this file yet, as I doubt they have credited my account. I will let you know when they have, if they do. 
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

We have processed, on this day, a refund in the full amount $ 43.96 for [redacted] .  See screen shot of refund. We trust this resolution is satisfactory and therefore, close the issue. Sincerely Inventel

We have processed, on this day, a refund in the full amount $ 45.98 for [redacted], and have communicated, as such, via email to [redacted].  See screen shot of refund.We trust this resolution is satisfactory and therefore, close the issue.SincerelyInventel

Emailed a return label on 12/17.  We will refund Mr. [redacted]'s account after we receive the merchandise.

Hi,Kindly note that your card was not charged by our system as per your request the order was cancelled attached is the screen shot showing "NO PAY DATE" which means card was not charged by system. Thank You & Regards

[redacted]
I am rejecting this response because:
I bought three sets and returned 3 sets so I should at least have a total of $30.00 refund....after spending almost $70.00.
[redacted]
[redacted]

Order cancelled Jan 14.  We have never charged customer's credit card. If customer has documentation that shows we charged his card; e.g. bank statement, he needs to mail it to us for further investigation.

Document attached - order shown as delivered on 11/9/15.  We can only refund if customer returns product.  If customer finds that he did not receive the product, he must make a claim with his local USPS office.

[redacted]We emailed customer with return label.  We will refund her account after we receive the merchandise.Sincerely[redacted]