InvenTel Products LLC

Complaint: [redacted]
I am rejecting this response because:
I should have another $10.00 refund because there was three separate orders. I have only received two refunds.
[redacted]
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you ever so, much Revdex.com I finally, received it.   I appreciate your help, your time, your effort in rectifying this NIGHTMARE  and BURDEN I've been disputing since last year so, THANKS again, now I could finally put CLOSURE......THANKS A MILLION!!!

Hello,        We have provided proof of the refund on our end, please have Mr. [redacted] provide documentation proving he did not receive a refund from us on 4/26/16. If no documentation can be furnished please close this case.  Thank You,InvenTel Customer Service

Hello,        Please see attached for our bank refund confirmation. Please have [redacted] provide bank records showing this credit was not applied, if no such records can be furnished please close this case as we have refunded the customer in full. Thank You,InvenTel Customer...

Service323-375-1042

Hello,       The order is in transit with an expected delivery date of 4/23/16, once Erica receives the package have her refuse the package and once we receive the package back we will refund her in full for the order. We do need to receive the product back in order to refund the...

charge. We will also be willing to send her a return label to send the product back more efficiently. Please have her send us an email with how she would like to handle returning the package.  Thank you,InvenTel Customer Service Management Team

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before...

sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Complaint: [redacted]
I am rejecting this response because: Inventel can send me a prepaid box or padded envelop to send the mis-shipped TV antenna back to Inventel at their expense.  Richard Martin did NOT order a Dash Cam twice.  Maybe Inventel customer service entered an order twice.  I have already approved 1 (one) American Express charge for one product, so I do not want any money back. 
Regards,
[redacted]

Mr. [redacted], we will be more than happy to issue you a full refund once we receive the merchandise back into our warehouse. Please email me at [redacted] and I will ensure that your refund is processed as quickly as possible.

We deeply apologize for the inconvenience.  We have processed, on this day, a refund in the full amount $ 48.94 for [redacted] and have communicated, as such, via email to [redacted] Gonzalez  See screen shot of refund.We trust this resolution is satisfactory and...

therefore, close the issue.SincerelyInventel

[A default letter is provided...

here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's...

response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Thank you for your help in the matter. 
[redacted]
[redacted]

Emailed customer that we do not show any orders under his name, within our system.  He may visit our website to place another order if so desired.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference...

to complaint ID [redacted], and find that this resolution is satisfactory to me.
I am grateful that the business in question responded to you.
[redacted]
[redacted]

Hello,        The customer has returned 1 of the 2 orders we have refunded him for the returned order we will gladly refund him for the additional order if he wishes to return it. We cannot pay for charges not charged by us. If he is looking for an over draft fee to be refunded...

he needs to talk to his bank.  Thank You,InvenTel Customer Service Management Team

Emailed customer that we do not send our "prepaid" envelopes/boxes.  We can only send a prepaid return label.

Hi,We apologize for the inconvenience caused, the order is cancelled and full amount of $ 99.98 is refunded on [redacted] ending with [redacted] (refer attached screenshot for reference). The amount will reflect in your card account in 5-7 business days. Thank You

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and I did receive an email stating that the product was packed and ready to ship. At this time, I have received the refund of the amount in question, however I would like to consider this matter not closed until the product that was paid for is delivered, if this is possible.

Emailed return label to customer.  We will process a refund after we receive the merchandise.

Hi,
The order for Mr. [redacted] for 1 Dash Cam and a rechargeable battery was shipped. Pleasew find the enclosed screenshot with the tracking# (DHL).
If Mr. [redacted] does not require the DashCam, he can certainly contact us and send the unit back for a refund.
Regards,
Inventel Customer...

Service.