InvenTel Products LLC

[A...

default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Emailed customer order is shipping today.

[redacted]We
have processed, on this day, a refund in the full amount $ 56.15 for [redacted], and have communicated, as such, via email to [redacted].  See screen shot of refund.We
trust this resolution is satisfactory and therefore, close the issue.SincerelyInventel

We have processed, on this day the reshipment to the correct Address.We trust this resolution is satisfactory and therefore, close the issue.SincerelyInventel

Dear [redacted]About the case of [redacted]    ordered our product on  10/19/15       .When placing their order all information was verified to match the
card holder. On 11/16/2015     their
order was processed...

for shipment. It shipped out on  11/16/2015    to the entered address. When the charge
posted to their account on 11/16/2015no contact was made to our company. The order was delivered on
11/25/2015   via DHL  . To date no
merchandise has been returned for exchange or refund.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have received and read the response from the business.  Yes I would like to accept their offer of a pre-paid shipping label to return the item.  It was delivered today 2/22/16.  According to the [redacted] website for tracking number [redacted] the shipment was sent on 2/11/16.  I do not want the item since I have already installed a camera locally.  The box will remain unopened and as soon as they provide the return label I will place it on the box and send it back to them.

Dear [redacted]We emailed customer with return label.  We will refund her account after we receive the merchandise.We trust this resolution is satisfactory and therefore, close the issue.Sincerely,Inventel[redacted]

Dear Valued Customer,We apologize for the inconvenience caused. Kindly note we have processed full refund of $71.96 today which will reflect on your Master card ending with 2817 in 5-7 business days. Please find below attachments for your reference.Attachment 01 : Order proof showing total purchased...

amount $71.96Attachment 02 : Email proof showing Return Prepaid Label was sent dated 11/23/2017 as attachment on the requested friends email id.Attachment 03 : Return Prepaid Label proof which was sent as attachment on 11/23/2017. Attachment 04 : Refund proof processed today for amount $71.96 We hereby request you if in case your friend has not received Return Prepaid Label than you may take the print of the label from here and sent us items back as we have already processed refund.Thank You & Regards

I tried to contact the company by live chat and also by toll free number and got no response so I filed this complaint. After the fact I found another number in which I was able to speak with someone directly. Thank you. 
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I reviewed the response made by the business in reference to complaint ID [redacted] and find this resolution FINALLY satisfactory to my husband and I.  We will never do business with this vendor again, in light of challenges we had trying to reach the vendor for proper resolution.
Regards,
[redacted]

,We deeply apologize for the delay in shipping the order.  Following is the track info for your use, as your order is in already Shipment and expected delivery by  01/05/2016.Sincerely, Customer Service

Emailed customer with return label.

Complaint: [redacted]
I am rejecting this response because:
I reject the businesses response based on the fact that the item was delivered damaged with no return...

address or contact number.  I have yet been able to contact anyone from this company.   I cannot return the product- sent after contacting the Revdex.com.   Thank you, 
[redacted]
Regards,
Valerie Townsend

[redacted] Ortiz  may return the order at the below address.  Please include a brief note with the reason for her return, the order number, his contact information, and whether she would like a refund or return  A copy of the packing slip, which came...

with his order, will be sufficient.  We will refund his account after we receive the merchandise. [redacted] SincerelyInventel

Dear [redacted]: We deeply apologize for the delay shipment on the order of [redacted] . He may return the order at the below address.  Please include a brief note with the reason for the return, the order number, a contact information, and whether his...

would like a refund or return.  A copy of the packing slip, which came with his order, will be sufficient.  We will refund his account after we receive the merchandise. [redacted]SincerelyInventel

Hello,We do apologize the our HD Free TV Antenna does not work in your area. In looking at your account with us there is no record of a phone call being received also the transaction amount you are referring to does not match our records. We have one order for you in the amount of $14.98 that is for...

one of our HD Free TV Antennas ($7.99) and one Amplifier ($6.99) to go with it. Please let us know if you contacted our customer service at [redacted]. We do not tolerate our customer service representatives treating our customers that way. Please see attached for the only charge we have in our system for [redacted]. We have refunded you in full. You had mentioned that the product was sent back, can you please forward the address it was sent to so we can attempt to recover our product. Once the refund posts to the account please consider this case closed as all monies charged have been refunded in full.  Thank You,InvenTel Customer Service

Refund to customer's credit card processed today.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may...

update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

[redacted]
I am rejecting this response because:the email stated on this day a full refund was sent to my account, until it shows up on my account I will reject any anything they have to say. They lied to me too many times to beleive anything they have to say.