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InvenTel Products LLC

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Reviews InvenTel Products LLC

InvenTel Products LLC Reviews (418)

Hello,       I was able to speak to [redacted] directly regarding this concern. We have been able to resolve this complaint, we are reshipping his order via USPS directly tracking number is [redacted]. Please consider this case closed as we have settled [redacted]...

concern. Thank You,[redacted]InvenTel Customer Service Management Team

[redacted]We already processed the refund of 3 orders  on 01/21/2016  according to our RETURN POLICY. 30-DAY MONEY BACK GUARANTEE ( LESS P&H). All returns are subject to return shipping costs that vary by shipping method used in the original order.  If you decide to cancel an order that has been returned to us you will be responsible for the return shipping costs.We trust this resolution is satisfactory and therefore, close the issue.Sincerely,Inventel

[redacted]   We response  a Charge Back on this customer. The customer   ordered our product on  10/29/15    .  When placing their order all information was verified to match the card holder. On 11/05/2015    their order was...

processed for shipment. It shipped out on  11/05/2015    to the entered address. When the charge posted to their account on 11/05/2015      no contact was made to our company. The order was delivered on 11/10/2015   via [redacted]. To date no merchandise has been returned for exchange or return. If he  may return her order at the below address.  Please include a brief note with the reason for his return, the order number, his contact information, and whether her would like a refund or return.  A copy of the packing slip, which came with his order, will be sufficient.  In addition , if she decide a replacement We will refund his account after we receive the merchandise.

Dear Valued Customer,We apologize for the inconvenience caused. With the provided details we tried to pull your order on system but no records. The address mentioned in your complaint is of Canada and we do not ship outside U.S we request you to provide us the website from where you purchased the...

order which might help in pulling your order or to guide you accordingly. Thank You & Regards

Hello,We have refunded [redacted] in full, to date we have not received the package back in our warehouse as stated. [redacted] has not reached out to our company at anytime regarding the issue she was having. We would have been more than happy to resolve this matter directly with her. Please request...

[redacted] provide documentation from her bank that the refund was not issued. If no such documents can be furnished please close this case. Attached is the transaction information from her refund. Please forward any tracking information on the return so we can ensure to receive our product back, it does work based on location and there are links on our web site that will show you what channels you will receive before ordering.

[A default letter is provided...

here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

[redacted] ordered our product on 03/20/2016      .  When placing their order all information was verified to match the card holder. On 03/28/2016    their order was processed for shipment. It shipped out on  03/29/20156   to the...

entered address. . The order estimated delivery on 04/06/2016 via [redacted] Please see a screen shot of the proof of delivery.We trust this resolution is satisfactory and therefore, close the issue.SincerelyInventel

We have processed, on this day, a refund in the full amount $ 87.92 for [redacted], and have communicated, as such, via email to [redacted].  See screen shot of refund.We trust this resolution is satisfactory and therefore, close the issue.SincerelyInventel

Complaint: [redacted]
I am rejecting this response because: The company told me the merchandise was going...

to be delivered 3 weeks ago. To date I have not received the merchandise and I am ONLY requesting a FULL REFUND ONLY due to the fact this was ordered 10/27/15 and has not been delivered after being told several times the merchandise is enroute. They have not been honest regarding this order and I anticipate the order will not arrive as previously told!!!!
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.   The item has been returned and a full credit has been issued to my card.
[redacted]
[redacted]

Emailed cust that we have no record of her returned antennas.  Asked her to mail documentation with tracking info, and we will investigate further.

Emaied customer that one order has shipped with delivery of 12/15, and the other will ship shortly.

Hello,       Please see attached for a return shipping label for the two Dash Cam Pro units. We do see a complete order in our system, once the product is received in our warehouse we will be more than happy to issue a refund for the order. [redacted] was able to contact our customer...

service on 4/8/16 to inquire about return procedures.   Thank You,InvenTel Customer Service Management Team

We have processed, on this day, a refund in the full amount $ 39.96 for [redacted]We trust this resolution is satisfactory and therefore, close the issue.SincerelyInventel

[redacted] We deeply apologize for the inconvenience. We have processed, 03/22/2016, a refund in the full amount $ 31.98 for [redacted].  See screen shot of refund.Sometimes the Bank takes 3-5 business days to process the refund.We trust this resolution is satisfactory and therefore, close the issue.SincerelyInventel

We deeply apologize for the inconvenience. We have processed, on this day, a refund in the full amount $ 23.97for [redacted].  See screen shot of refund. We trust this resolution is satisfactory and therefore, close the issue.SincerelyInventel

We have processed, on this day, a refund in the full amount $ 31.98 for [redacted], and have communicated, as such, via email to [redacted].  See screen shot of refund.We trust this resolution is satisfactory and therefore, close the issue.SincerelyInventel

[redacted]We have processed, on this day, a refund in the full amount of merchandise $ 20,00 for [redacted], and have communicated, as such, via email to [redacted].  See screen shot of refund.We trust this resolution is satisfactory and therefore, close...

the issue.SincerelyInventel

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Please be aware that you will be contacted again if the refund does not post to my account in a timely manner.
Regards,
[redacted]

[A default...

letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I would also like to have the $12.40 for the cost of having to resend the product back.

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Address: 300 Round Hill Dr Ste 1, Rockaway, New Jersey, United States, 07866-1227

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