iOffer

June 20, 2016Revdex.com CASE#: [redacted] Dear Ms [redacted] : This is to respond to the ticket dated June regarding the consumer complaint of [redacted] with respect to third party transactions on the iOffer site.Again, please note that iOffer.com is an online marketplace like ***, [redacted] and other websites that host third party classified advertisements Unfortunately, iOffer cannot refund or exchange products, as we are not part of the sale or shipping process.We have initiated a refund on the seller's behalf and expect the refund to be fully processed anywhere within to days Again, we are very sorry for the inconvenience that this may have caused Ms [redacted] and hope the above provides you with sufficient information to respond to her complaintPlease feel free to contact us if you have any questions in the interim.Very best,iOffer.com [redacted]

On April 12, 2016,I brought a dress by mistake from Ioffer.com As soon as I placed the order I asked the seller to cancel the orderThe seller as of yet (May 10,2016) has never responded to meI provided the seller with more than enough time to cancel the orderThe seller never canceled my order, and went ahead and charged my card, and shipped the itemI have continuously tried to contact the seller but they refuse to respondThe sellers name is [redacted] and the order number is [redacted]

I am trying to close my ioffer account and it gives me an error message

Revdex.com:Thank you for adding this item for sale I hope that if a similar issue occurs in the future, I can be given a straight answer without 10+ e-mails and a subsequent complaint to the Revdex.com If it takes some time to review, that's fine However, first, the automated message I'm given should state that it's being reviewed (rather than simply will not be listed), and second, when I contact a customer service representative, they should be able to provide me a specific answer that at least tells me it is being reviewed.Sincerely, [redacted] ***

May 3, 2016Revdex.com CASE#: [redacted] Dear Ms [redacted] : This is to respond to the follticket dated April regarding the consumer complaint of [redacted] with respect to third party transactions on the iOffer site.Again, please note that iOffer.com is an online marketplace like ***, [redacted] and other websites that host third party classified advertisements Unfortunately, iOffer cannot refund or exchange products, as we are not part of the sale or shipping process.We have contacted the seller on Ms [redacted] 's behalf and hope that s/he will provide the requested refund or exchange in a timely mannerMs [redacted] can expect to receive an email confirmation shortlyAdditionally, the seller’s account has been suspended pending a resolution to this issue.If she hasn’t done so already, Ms [redacted] is again advised to immediately contact her payment provider to file a claim and request a refund or charge-backNote the resolution period next to each payment provider (# Days) to ensure your dispute is filed within the resolution period:Amazon Payments (Days) - [redacted] PayPal (Days) - [redacted] Credit Cards (Days) - Call your bank or credit card company to request a charge backAgain, we are very sorry for the inconvenience that this may have caused Ms [redacted] and hope the above provides you with sufficient information to respond to her complaintPlease feel free to contact us if you have any questions in the interim.Very best,iOffer.com [email protected]

I purchased a purse and it was beoynd poor qualityI contacted the seller as soon as I recieved it which was June 3, 2016, and they still have not responded

I only ordered from ioffer once and did receive productThe DVD itself was fine,new not scratchedThe quality of content on DVD was very poorSome sound problems alsoIt looked like seller copied from You TubeThe DVD I ordered was for a rare Life with ***I did not know this was an individual seller and thought they finally released itI 'm not even sure if it was legal for them to sell this as it has not been released yet

DON’T DO IT! Fraud website, will take your money and you’ll never get your productTo top it off they have no customer service, just a FAQ sections so your out of luckYou’ll have to call your bank to get your money back

I have spent hundreds of dollars recently using this website and have not gotten any assistance from IOffer regarding holding these merchants accountable! I understand you try to put in the clause that states buyer discretion however the sellers are required to provide adequate information in order to get an account and be able to get my fundsI have one merchant that wont respond, another who still owes money back or merchandise and another who never responded! I have filed a dispute, I have tried every avenue provided by IOffer to get nowhere with no assistance

This was my first time using iOffer and I don't frequently make online purchases, but when I do it's usually directly from the company or with [redacted] This time, I was looking for a rather specific item that I couldn't find on [redacted] , [redacted]  or any other site I checked iOffer was the only place that had exactly what I was looking for, and they sent me e-mails the entire time keeping me up to date with the deliveryI received my complete order in less than two weeks and it works well However, the packaging was somewhat odd - it was adequate to keep the product well protected, but it was super cheap - rubber bands, tissue paper, and labels with a permanent marker sort of cheap Yes, that maybe what helped to keep the cost down, but it made me question whether or not I had just purchased pirated material - I certainly hope notI've heard it's important to validate that your seller's legit to avoid getting ripped off I'm giving my iOffer experience a positive remark because I did receive what I paid for, it works well, and they faithfully sent short but accurate e-mails detailing the duration of the shipping process This is a site I would use in 'last resort' situationsI would recommend iOffer if you've exhausted all other resources and ONLY for your own personal use - NOT if you're buying a gift for a friend

I ordered two items online from Ioffe***The first was a watch, which I never heard anything from the seller regarding my purchase, shipment, and did not receive a tracking number or the watchThe second item I ordered was a jacket in which the seller sent me a fake tracking number, never actually shipped the item, and a few days later deleted herself from the website all togetherThe website claims to have reviews listed to see if the seller is trusted however this seller had over 16,fake reviews and diminished to over nightDefinitely a scam website

December 16, 2016Revdex.com CASE#: [redacted] Dear Ms [redacted] : This is to respond to your letter dated December regarding the consumer complaint of [redacted] with respect to third party transactions on the iOffer site.First, please note that iOffer.com is an online marketplace like ***, [redacted] and other websites that host third party classified advertisementsAs a result, iOffer does not participate in any transactions, process payments, provide shipping or confirm the authenticity of merchandise listed on the siteThis is clearly set forth in iOffer’s user agreement, located at [redacted] Paragraph of the iOffer User Agreement states:iOffer is only a Venue: Our Site acts as an open marketplace for users to buy, sell and negotiate the purchase and sale of goods with other usersiOffer only provides a service and is not involved in any transaction between buyers and sellers who use our SiteThere are risks that You assume when dealing with foreign nationals, underage persons or people otherwise acting under pretensesYou agree that all of these risks are borne by You, and not iOfferiOffer does not control the behavior of users on the Site or the information provided by other users that is made available through our SiteAs a result, iOffer does not guarantee or endorse the authenticity, quality, safety, or legality of any items offered or sold, the truth or accuracy of any listings, or the ability of sellers to sell items or of buyers to buy itemsWe cannot assure that all transactions will be completedAdditionally iOffer does not guarantee the ability or intent of users to fulfill their obligations in any transactions.FOR EVERY TRANSACTION THAT IS COMMENCED THROUGH OUR SITE, YOU MUST MAKE YOUR OWN INDEPENDENT DETERMINATION REGARDING THE STATEMENTS, PRODUCT DESCRIPTIONS OR THE REPRESENTATIONS OF THE OTHER PARTY AND THE PARTY'S ABILITY TO PAY FOR OR DELIVER THE GOOD(S) OFFEREDPLEASE USE CAUTION, COMMON SENSE, AND PRACTICE SAFE TRADING WHEN DEALING WITH OTHER USERS OR OTHERWISE USING THE SITE!All iOffer users must agree they have read and agreed to iOffer’s User Agreement as part of the registration processSee [redacted] As a result, Ms [redacted] knew, or should have known, that iOffer is simply a platform enabling third party buyers and sellers to engage in independent consumer transactions.We’re sorry Ms [redacted] is having issues with a transactionUnfortunately, iOffer cannot refund or exchange products, as we are not part of the sales or shipping processIf she hasn’t done so already, we advise Ms [redacted] to please refer to the following:----------Step – Contact the seller directly ( [redacted] ) the seller directly to attempt to resolve problems with your order, including shipping, refunds, exchanges or any other issues.Step - File a dispute with your payment processor to request a refundThis should be done concurrently with Step (above)You can always cancel the dispute with your payment provider should the seller provide a timely resolution to your problem.Note the resolution period next to each payment provider (# Days) to ensure your dispute is filed within the resolution period:PayPal (Days) - [redacted] Google Wallet (Days) - [redacted] Amazon Payments (Days) - [redacted] Credit Cards (Days) - Call your bank or credit card company to request a charge back----------We are very sorry for the inconvenience that this may have caused Ms [redacted] and hope the above provides you with sufficient information to respond to her complaint.Please feel free to contact us if you have any questions in the interim.Very best,iOffer.com [redacted]

This is a scamIt is not the website's fault per se, but every person has the same problemOrder something, fake tracking number, never deliversThey string you alongThey all have these great fake reviews, and I don't understandShame on me for thinking something too good to be true will come to me, but I have the right to trust an established websiteThis person baited me along for two months and no deliveryThe china post number [redacted]  is fake, its been in the airline for almost daysI ordered this in February, here were are mid April

Seller did not ship my item gave me fake tracking number and stop responding to my messages

Ioffer has zero customer serviceThere is no way to get any kind of feedback regarding questions or issues that come upThe website only has whatever it lists as frequently asked questions, and beyond that, there is nothingAs a member, they used to have a rating system, and I had a rating based on sales and purchasesA couple of years ago, the ratings disappeared, and there is no explanationIoffer is very disorganized, and sometimes it seems like it has been completely abandonedThere is no way to tell if it is still active or not

This is a terrible site this is the second time I ordered they took my money I never heard from them I keep sending messages they don’t reply I never receive my items and don’t get my money back ioffer is fraud

Initial Business Response / [redacted] (1000, 5, 2015/10/01) */ October 1, Revdex.com CASE#: XXXXXXXX Dear Ms [redacted] : This is to respond to the folldated September 18, regarding the consumer complaint of [redacted] *** The item (http://www.ioffer.com/i/town-that-came-a-courtin-with-dvd-case-2014-up-XXXXXXXX...⇄ has been removed We are very sorry for the inconvenience that this may have caused Mr [redacted] and hope the above provides you with sufficient information to respond to his complaint Please feel free to contact us if you have any questions in the interim Very best, iOffer.com [redacted] @ioffer.com

I placed and order in April payment was processed immediatelyI sent several messages to the seller about when to expect shipmentIt is now mid August and I still haven't received my itemThere is no support or recourse through iofferSuch a scam!

June 20, 2016Revdex.com CASE#: [redacted] Dear Ms [redacted] : This is to respond to your letter dated June regarding the consumer complaint of [redacted] with respect to third party transactions on the iOffer site.First, please note that iOffer.com is an online marketplace like ***, [redacted] and other websites that host third party classified advertisementsAs a result, iOffer does not participate in any transactions, process payments, provide shipping or confirm the authenticity of merchandise listed on the siteThis is clearly set forth in iOffer’s user agreement, located at [redacted] Paragraph of the iOffer User Agreement states:iOffer is only a Venue: Our Site acts as an open marketplace for users to buy, sell and negotiate the purchase and sale of goods with other usersiOffer only provides a service and is not involved in any transaction between buyers and sellers who use our SiteThere are risks that You assume when dealing with foreign nationals, underage persons or people otherwise acting under pretensesYou agree that all of these risks are borne by You, and not iOfferiOffer does not control the behavior of users on the Site or the information provided by other users that is made available through our SiteAs a result, iOffer does not guarantee or endorse the authenticity, quality, safety, or legality of any items offered or sold, the truth or accuracy of any listings, or the ability of sellers to sell items or of buyers to buy itemsWe cannot assure that all transactions will be completedAdditionally iOffer does not guarantee the ability or intent of users to fulfill their obligations in any transactions.FOR EVERY TRANSACTION THAT IS COMMENCED THROUGH OUR SITE, YOU MUST MAKE YOUR OWN INDEPENDENT DETERMINATION REGARDING THE STATEMENTS, PRODUCT DESCRIPTIONS OR THE REPRESENTATIONS OF THE OTHER PARTY AND THE PARTY'S ABILITY TO PAY FOR OR DELIVER THE GOOD(S) OFFEREDPLEASE USE CAUTION, COMMON SENSE, AND PRACTICE SAFE TRADING WHEN DEALING WITH OTHER USERS OR OTHERWISE USING THE SITE!All iOffer users must agree they have read and agreed to iOffer’s User Agreement as part of the registration processSee [redacted] As a result, Mr [redacted] knew, or should have known, that iOffer is simply a platform enabling third party buyers and sellers to engage in independent consumer transactions.We’re sorry Mr [redacted] is having issues with a transactionUnfortunately, iOffer cannot refund or exchange products, as we are not part of the sales or shipping processIf he hasn’t done so already, we advise Mr [redacted] to please refer to the following:----------Step – Contact the seller directly ( [redacted] ) the seller directly to attempt to resolve problems with your order, including shipping, refunds, exchanges or any other issues.Step - File a dispute with your payment processor to request a refundThis should be done concurrently with Step (above)You can always cancel the dispute with your payment provider should the seller provide a timely resolution to your problem.Note the resolution period next to each payment provider (# Days) to ensure your dispute is filed within the resolution period:PayPal (Days) - [redacted] Google Wallet (Days) - [redacted] Amazon Payments (Days) - [redacted] Credit Cards (Days) - Call your bank or credit card company to request a charge back----------We are very sorry for the inconvenience that this may have caused Mr [redacted] and hope the above provides you with sufficient information to respond to his complaint.Please feel free to contact us if you have any questions in the interim.Very best,iOffer.com [redacted]

Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted] I have sent this company many emails in the first month of my order I did'nt just start this complaint I started emailing this company months ago they never returned my email...They are lying this is a bogus company...I just want my two purses how can you refund or exchange something you never recieved.....Send my two purses to me and I will drop this with the Revdex.com