Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Management spoke to [redacted] on 3/26/15 regarding the closer of our [redacted] location. We apologized for any miscommunication regarding the club closure and assured [redacted] that her monthly dues will not be charged until a new location is open. [redacted] is able to utilize any other...
location should she wish to do so during this time. Member is satisfied with the follow up. Thank you.
Management spoke with Ms. [redacted] regarding her concerns. To resolve her complaint, we agreed to an 8 month refund. Ms. [redacted] disputed 3 months, we have refunded 5 months and will process the rest if the bank reverses funds to us. Should Ms. [redacted] have any further concerns we encourage her...
to call us. We believe this matter to be resolved. Thank you.
We have made severalattempts to contact Mr. [redacted] in regards to his concerns with his monthlybilled membership and the issue that happened at the time of joining. We wouldgladly like to discuss these concerns further and encourage Mr. [redacted] to returnour call. Thank you.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The response from LA Fitness APPEARS to be black and white with all of their I's dotted and T's crossed. The ingredients for the making of a scam! What appeared to be most certainly was not! NEVER did I agree to a "CONTRACT"! I was told the initial fee and monthly cost yet was told time and time again that I could cancel the sessions at anytime. The LA Fitness rep never told me that there was a cancellation policy or that their was a fee for canceling. NEVER was I made aware of the fact that I was entering into a 52 WEEK (ONE YEAR!!!!!!) personnel training agreement at $50 a session!!!!!!. If I had been made aware of this extensive obligation I never would have agreed. This personnel training was for my 16y/o daughter who just wanted a few months of training to develop an exercise program for herself. To make that type of commitment without knowing what may happen in my daughter's life or to her health would not have been a smart decision for us. NEVER did I see/read or have "clearly" explained to me The New Client Checklist at the time of my discussions with the rep. AGAIN, had this information been presented to me at the time of the discussion I never would have agreed to the personnel training. Extensive discussion between myself and the LA Fitness rep took place before I signed "a" document. Throughout the discussion the LA Fitness rep FAILED to disclose to me pertinent information regarding the policies and procedures of LA Fitness personnel training. AGAIN, had I been made aware of the above I never would have agreed to the personnel training. I placed my initials/signature on a document under false pretenses! When I signed the documents it was on a small pen pad. The document was on a computer screen and the rep never correlated the contract with what I was signing (realized that too late). Never would I have though that the LA Fitness rep would use misleading and deceptive tactics to get me to agree to something that was totally the opposite of what I had been told by him. As I stated in my original complaint, I have already paid $450.00 which pays for the few sessions my daughter did have with money remaining. I will pay no more. LA Fitness personnel training requires a LONG-TERM commitment up front with a LARGE sum of money attached to that commitment. Therefore instead of trying to hide this from unsuspecting members they should have their policies/procedures clearly laid out for members to see and read. Thank-you LA Fitness for APPEARING to care. If your policy was as your representative stated it to be there would be no need for acceptance of 33% of the remaining agreement. Regards,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Hi,I had never disputed the agreement and I did understand all the terms in the Agreement after all those calls with the customer service team. My contention is that "The sales manager [redacted] had given us a verbal commitment that is not in line with the stated agreement". We were clearly tricked by the verbal commitment and purchased the service. Had [redacted] mentioned the agreement correctly, we would not had made an agreement for 52 weeks and we would had looked for shorter period options. And I had to pay the 50% amount to prevent further loss of my money as I already paid one additional month for which I did not utilize the service. I also understand the point presented by La Fitness that I signed the agreement. And I did so by the faith on the brand value of La Fitness. However I was proved wrong when I contacted the customer service. And I was shocked to see the way they responded. With still some hope left, I'm only requesting La Fitness to consider the fact that we were given false verbal information and give our money back. Justice here may bring back at least some faith on the brand value of La Fitness. Otherwise, La Fitness for sure had lost a valued customer and probably few others I would had otherwise recommended.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. The company's regional manager has contacted me and refund the money. I deeply appreciate your help, without you involving in this matter, I would not chance to talk to the regional manager. Thank you and you bring hope for people like me. Also your job is so meaningful and your efficient response has impressed me. Thank you again!!
Regards,
[redacted]
LA Fitness received the letter from member’s physician verifying disability. We cancelled the remaining term of her personal training agreement accordingly and processed refunds for September and October’s dues payments (refunds applied to the same account used for payment). Please allow...
5-7 business days for the refunds to post to the account.
Management has made several attempts to contact [redacted] regarding his concerns. However, we have not received a return call. We encourage Mr. Park to contact Management so we can adequately respond to his concerns. Management provided [redacted] with his landline number and personal cellphone number.
Thank you
LA Fitness processed a refund in the amount of $688.76 on 3/19/15. We are in the process of refunding an additional $136.66 (refund applied to the same account used for payment). Please allow 3-5 business days for the refund to post to the account.
LA Fitness cancelled the remaining term of member's personal training agreement with no further billing or obligation and processed a refund for unused services.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[I have found one email from someone at L.A. Fitness and have not received any phone calls. I will call the person who emailed me tomorrow.]
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
However, I still think the Revdex.com look into their financials and business practices because of the numerous complaints I have found about them online. I have seen so many people with problems of overcharging, fraudulent charges, and abusive talking/response to peoples issues. They are very unprofessional and are illegally taking many other peoples money. I found it on yelp and various searches that people claim they have overcharged or stole their identity to get more money.
Regards,
[redacted]
We appreciate member’s feedback and are sorry to hear that she is not satisfied with the service that has received thus far. This is certainly not the type of experience we want any of our members to have. Our records reflect that she has had one trainer to date. The fact that he is no longer with...
the company does not relieve member of her contractual obligation as we can certainly address the concerns member has brought forth and have other personal trainers on staff available to provide the services for which member contracted. Our District Vice President. [redacted]., has attempted to contact member regarding her concerns but she has not answered or returned his calls. We encourage member to return [redacted]’s call for further assistance.
Management has made serveral attempts to contact Mr. [redacted] to inform him that the repairs of the HVAC units were completed last week and have stayed consistent since. However, we have not received a return call. We appreciate Mr. [redacted] patience and concerns regarding our facilities and strive to...
provide a clean and healthy environment. Addtionally, Management provided Mr. [redacted] with his direct contact information for any further concerns he may have when visiting the club. We believe we have taken the necessary steps to resolve this matter. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to...
me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Management spoke to [redacted] on 10/17/14 regarding his concerns with his expiration date on his annual membership. After discussion we have
extended his expiration an additional 6 months. [redacted] new expiration date will be 7/12/2016. Member is satisfied. Thank you.
Better Business...
Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
LA Fitness processed a refund in the amount of $420.00 (refund applied to the same account used for payment).
Management spoke to [redacted] on 3/26/15 regarding the closer of our [redacted] location. We apologized for any miscommunication regarding the club closure and assured [redacted] that her monthly dues will not be charged until a new location is open. [redacted] is able to utilize any other...
location should she wish to do so during this time. Member is satisfied with the follow up. Thank you.
Management spoke with Ms. [redacted] regarding her concerns. To resolve her complaint, we agreed to an 8 month refund. Ms. [redacted] disputed 3 months, we have refunded 5 months and will process the rest if the bank reverses funds to us. Should Ms. [redacted] have any further concerns we encourage her...
to call us. We believe this matter to be resolved. Thank you.
We have made severalattempts to contact Mr. [redacted] in regards to his concerns with his monthlybilled membership and the issue that happened at the time of joining. We wouldgladly like to discuss these concerns further and encourage Mr. [redacted] to returnour call. Thank you.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The response from LA Fitness APPEARS to be black and white with all of their I's dotted and T's crossed. The ingredients for the making of a scam! What appeared to be most certainly was not! NEVER did I agree to a "CONTRACT"! I was told the initial fee and monthly cost yet was told time and time again that I could cancel the sessions at anytime. The LA Fitness rep never told me that there was a cancellation policy or that their was a fee for canceling. NEVER was I made aware of the fact that I was entering into a 52 WEEK (ONE YEAR!!!!!!) personnel training agreement at $50 a session!!!!!!. If I had been made aware of this extensive obligation I never would have agreed. This personnel training was for my 16y/o daughter who just wanted a few months of training to develop an exercise program for herself. To make that type of commitment without knowing what may happen in my daughter's life or to her health would not have been a smart decision for us. NEVER did I see/read or have "clearly" explained to me The New Client Checklist at the time of my discussions with the rep. AGAIN, had this information been presented to me at the time of the discussion I never would have agreed to the personnel training. Extensive discussion between myself and the LA Fitness rep took place before I signed "a" document. Throughout the discussion the LA Fitness rep FAILED to disclose to me pertinent information regarding the policies and procedures of LA Fitness personnel training. AGAIN, had I been made aware of the above I never would have agreed to the personnel training. I placed my initials/signature on a document under false pretenses! When I signed the documents it was on a small pen pad. The document was on a computer screen and the rep never correlated the contract with what I was signing (realized that too late). Never would I have though that the LA Fitness rep would use misleading and deceptive tactics to get me to agree to something that was totally the opposite of what I had been told by him. As I stated in my original complaint, I have already paid $450.00 which pays for the few sessions my daughter did have with money remaining. I will pay no more. LA Fitness personnel training requires a LONG-TERM commitment up front with a LARGE sum of money attached to that commitment. Therefore instead of trying to hide this from unsuspecting members they should have their policies/procedures clearly laid out for members to see and read. Thank-you LA Fitness for APPEARING to care. If your policy was as your representative stated it to be there would be no need for acceptance of 33% of the remaining agreement. Regards,[redacted]
Our position has not changed. Member's concerns were addressed in our initial response. The agreement attached is signed.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Hi,I had never disputed the agreement and I did understand all the terms in the Agreement after all those calls with the customer service team. My contention is that "The sales manager [redacted] had given us a verbal commitment that is not in line with the stated agreement". We were clearly tricked by the verbal commitment and purchased the service. Had [redacted] mentioned the agreement correctly, we would not had made an agreement for 52 weeks and we would had looked for shorter period options. And I had to pay the 50% amount to prevent further loss of my money as I already paid one additional month for which I did not utilize the service. I also understand the point presented by La Fitness that I signed the agreement. And I did so by the faith on the brand value of La Fitness. However I was proved wrong when I contacted the customer service. And I was shocked to see the way they responded. With still some hope left, I'm only requesting La Fitness to consider the fact that we were given false verbal information and give our money back. Justice here may bring back at least some faith on the brand value of La Fitness. Otherwise, La Fitness for sure had lost a valued customer and probably few others I would had otherwise recommended.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. The company's regional manager has contacted me and refund the money. I deeply appreciate your help, without you involving in this matter, I would not chance to talk to the regional manager. Thank you and you bring hope for people like me. Also your job is so meaningful and your efficient response has impressed me. Thank you again!!
Regards,
[redacted]
LA Fitness received the letter from member’s physician verifying disability. We cancelled the remaining term of her personal training agreement accordingly and processed refunds for September and October’s dues payments (refunds applied to the same account used for payment). Please allow...
5-7 business days for the refunds to post to the account.
Management has made several attempts to contact [redacted] regarding his concerns. However, we have not received a return call. We encourage Mr. Park to contact Management so we can adequately respond to his concerns. Management provided [redacted] with his landline number and personal cellphone number.
Thank you
LA Fitness processed a refund in the amount of $688.76 on 3/19/15. We are in the process of refunding an additional $136.66 (refund applied to the same account used for payment). Please allow 3-5 business days for the refund to post to the account.
LA Fitness cancelled the remaining term of member's personal training agreement with no further billing or obligation and processed a refund for unused services.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[I have found one email from someone at L.A. Fitness and have not received any phone calls. I will call the person who emailed me tomorrow.]
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have...
reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
However, I still think the Revdex.com look into their financials and business practices because of the numerous complaints I have found about them online. I have seen so many people with problems of overcharging, fraudulent charges, and abusive talking/response to peoples issues. They are very unprofessional and are illegally taking many other peoples money. I found it on yelp and various searches that people claim they have overcharged or stole their identity to get more money.
Regards,
[redacted]
We appreciate member’s feedback and are sorry to hear that she is not satisfied with the service that has received thus far. This is certainly not the type of experience we want any of our members to have. Our records reflect that she has had one trainer to date. The fact that he is no longer with...
the company does not relieve member of her contractual obligation as we can certainly address the concerns member has brought forth and have other personal trainers on staff available to provide the services for which member contracted. Our District Vice President. [redacted]., has attempted to contact member regarding her concerns but she has not answered or returned his calls. We encourage member to return [redacted]’s call for further assistance.
Management has made serveral attempts to contact Mr. [redacted] to inform him that the repairs of the HVAC units were completed last week and have stayed consistent since. However, we have not received a return call. We appreciate Mr. [redacted] patience and concerns regarding our facilities and strive to...
provide a clean and healthy environment. Addtionally, Management provided Mr. [redacted] with his direct contact information for any further concerns he may have when visiting the club. We believe we have taken the necessary steps to resolve this matter. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to...
me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Management spoke to [redacted] on 10/17/14 regarding his concerns with his expiration date on his annual membership. After discussion we have
extended his expiration an additional 6 months. [redacted] new expiration date will be 7/12/2016. Member is satisfied. Thank you.