Our District Vice President has made several attempts to contact member by phone regarding his concerns. However, his calls and e-mail have not been returned. Our records reflect that member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”). The...
Agreement was for a minimum initial term of 12 months, beginning 6/13/17 (the “Initial Term”). Member paid a total of $344.00 up front, which included the enrollment fee, processing fee and payment for the first month of personal training services. He further agreed to make 11 more consecutive monthly payments, in the amount of $195.00, by EFT (Electronic Funds Transfer) beginning 7/13/17, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of the Agreement and he acknowledged his understanding of these billing terms by initialing three separate sections of the payment schedule section of the Agreement. In addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement with the initial term of 12 months. This Checklist was reviewed with him at the time of the sale, as acknowledged by his signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response). Additionally, member’s personal training services agreement specifically provided him with a 3-day right to cancel if these terms did not match his understanding (or for any reason) for a full refund. However, he did not take advantage of this option within the rescission period. Thus, under the clear and explicit terms of the Agreement, member is not entitled to a refund or to terminate the Agreement and abandon his contractual obligations (which were very clearly spelled out for him and acknowledged by him) early without a fee. If member no longer wishes to continue with his valid Agreement, his Agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the Agreement. LA Fitness will honor the voluntary cancellation provision of the Agreement should he elect to take advantage of it. Otherwise, he should be expected to honor his Agreement as LA Fitness stands ready to provide the services for which he contracted.
We appreciate member’s feedback and apologize for the experience that he and his wife had. Our District Vice President, [redacted]., has addressed member’s concerns with club staff and has attempted to contact members to address their concerns. We encourage members to return [redacted]’s call should they...
Management spoke to [redacted] on 10/20/14 regarding the
cancellation of his monthly billed membership. Although no prior cancellation
has been received as a courtesy we have processed an immediate cancellation and
no further billing will occur.
A refund in the amount of $79.98 has...
been
refunded back to the [redacted] card on file. Refunds take about 5-7 business days to
be refunded back. Member is satisfied. Thank you.
It has been confirmed that the AC is working in the group exercise room at our [redacted] location. Should their be any further concerns please contact your home club. We appreciate our members feedback and strive to provide a healthy environment for all our members. No further action will be taken. Thank you
Management spoke with [redacted] in regards to her concerns with charges listed on the attachment provided. We advised [redacted] that additional information related to the specific credit card associated with these charges is needed in order to assist with a resolution.
As currently, with the information provided, we have been unable to locate the source of the charges. We strive to provide excellent customer service and have provided [redacted] with direct contact information and set up a time to research the charges once she obtains the additional information needed.
We intend to continue to work with [redacted] until this matter is resolved. Thank you.
Management has made serveral attempts to contact Mr. [redacted] to inform him that the repairs of the HVAC units were completed last week and have stayed consistent since. However, we have not received a return call. We appreciate Mr. [redacted] patience and concerns regarding our facilities and strive to...
provide a clean and healthy environment. Addtionally, Management provided Mr. [redacted] with his direct contact information for any further concerns he may have when visiting the club. We believe we have taken the necessary steps to resolve this matter. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not...
resolve my complaint. For your reference, details of the offer I reviewed appear below.
When I made this complaint I only agreed to pay 300To the gym for the services but I want the other 339 dollars back So far I have not heard back from the manager who left the voice Mail
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted],...
and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Management has made several attempts via phone and email to contact [redacted] regarding her concerns with her fitness membership. We have yet to receive a return call and encourage her to do so. Thank you.
Management spoke to [redacted] regarding his complaint. Management will speak to staff regarding this issue. Should [redacted] have any further concerns please contact the local club. We believe this matter to be resolved. Thank you.
Management has made several attempts to contact [redacted] to discuss her concerns with the incident that took place at our [redacted] location. However, we have not received a return call. We encourage [redacted] to return our call so we can adequately respond to her...
concerns and discuss the status of her membership. Thank you.
We have made severalattempts to contact Mr. [redacted] in regards to his concerns with his monthlybilled membership and the issue that happened at the time of joining. We wouldgladly like to discuss these concerns further and encourage Mr. [redacted] to returnour call. Thank you.
Management spoke to [redacted] regarding his keys being left behind at our location. It has been confirmed that the General manger he claims to have spoken too never had the items in questions. We apologize for any misunderstanding that occurred. No further action will be taken. Thank you.
Our records indicate a cancellation was received via mail PM 12/22/14. We received no prior requests to cancel. LA Fitness provides the option to cancel at any location between the hours of 8-5 Monday thru Friday and we strongly advise mailing in a cancellation request viacertified mail to ensure return receipt as stated in the agreement. Our cancellation policy is not to make it difficult for our members to cancel but to ensure cancellations are handled properly.No further billings will occur. As a courtesy a one month refund in the amount of 29.99 will be processed back to the [redacted] card. Should [redacted] provide proof of a prior cancellation further refunds can be discussed. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[I have found one email from someone at L.A. Fitness and have not received any phone calls. I will call the person who emailed me tomorrow.]
Regards,
[redacted]
Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
As acknowledged by member, her personal training agreement included a cancellation provision which allowed her to terminate the agreement early upon her change of permanent residence to a location more than 25 miles from an LA Fitness location. Member did not move more than 25 miles from an LA...
Fitness location. Thus, she was not entitled to terminate the agreement early for this reason. However, rather than force our members to complete the entire term of their commitment if their circumstances change, their personal training agreement also includes a voluntary termination provision that allows the member the option to cancel at any time, for any reason, by paying only half of the remaining balance due under their contract. LA Fitness includes this provision for such a circumstances as a customer service consideration for our members. Member elected to take advantage of this cancellation provision, paid the fee on 4/20/15 and we cancelled the remaining term of her personal training agreement accordingly. However, such a cancellation does not entitle her to a refund of dues paid prior to the effective cancellation request date or the fee she voluntarily paid to terminate the agreement early.
Management spoke with Mr. Lindsey regarding his concerns and apologized to him. Mr. Lindsey wants the original offer of a one year refund and a one year free membership. We will not honor a one year refund nor a one year free membership. Management processed a five month refund back to his [redacted] card...
on file. Management explained to Mr. Lindsey that no further refunds/compensation would be offered. Thank you.
Our District Vice President has made several attempts to contact member by phone regarding his concerns. However, his calls and e-mail have not been returned. Our records reflect that member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”). The...
Agreement was for a minimum initial term of 12 months, beginning 6/13/17 (the “Initial Term”). Member paid a total of $344.00 up front, which included the enrollment fee, processing fee and payment for the first month of personal training services. He further agreed to make 11 more consecutive monthly payments, in the amount of $195.00, by EFT (Electronic Funds Transfer) beginning 7/13/17, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of the Agreement and he acknowledged his understanding of these billing terms by initialing three separate sections of the payment schedule section of the Agreement. In addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement with the initial term of 12 months. This Checklist was reviewed with him at the time of the sale, as acknowledged by his signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response). Additionally, member’s personal training services agreement specifically provided him with a 3-day right to cancel if these terms did not match his understanding (or for any reason) for a full refund. However, he did not take advantage of this option within the rescission period. Thus, under the clear and explicit terms of the Agreement, member is not entitled to a refund or to terminate the Agreement and abandon his contractual obligations (which were very clearly spelled out for him and acknowledged by him) early without a fee. If member no longer wishes to continue with his valid Agreement, his Agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the Agreement. LA Fitness will honor the voluntary cancellation provision of the Agreement should he elect to take advantage of it. Otherwise, he should be expected to honor his Agreement as LA Fitness stands ready to provide the services for which he contracted.
We appreciate member’s feedback and apologize for the experience that he and his wife had. Our District Vice President, [redacted]., has addressed member’s concerns with club staff and has attempted to contact members to address their concerns. We encourage members to return [redacted]’s call should they...
require further assistance.
Management spoke to [redacted] on 10/20/14 regarding the
cancellation of his monthly billed membership. Although no prior cancellation
has been received as a courtesy we have processed an immediate cancellation and
no further billing will occur.
A refund in the amount of $79.98 has...
been
refunded back to the [redacted] card on file. Refunds take about 5-7 business days to
be refunded back. Member is satisfied. Thank you.
It has been confirmed that the AC is working in the group exercise room at our [redacted] location. Should their be any further concerns please contact your home club. We appreciate our members feedback and strive to provide a healthy environment for all our members. No further action will be taken. Thank you
Management spoke with [redacted] in regards to her concerns with charges listed on the attachment provided. We advised [redacted] that additional information related to the specific credit card associated with these charges is needed in order to assist with a resolution.
As currently, with the information provided, we have been unable to locate the source of the charges. We strive to provide excellent customer service and have provided [redacted] with direct contact information and set up a time to research the charges once she obtains the additional information needed.
We intend to continue to work with [redacted] until this matter is resolved. Thank you.
Management has made serveral attempts to contact Mr. [redacted] to inform him that the repairs of the HVAC units were completed last week and have stayed consistent since. However, we have not received a return call. We appreciate Mr. [redacted] patience and concerns regarding our facilities and strive to...
provide a clean and healthy environment. Addtionally, Management provided Mr. [redacted] with his direct contact information for any further concerns he may have when visiting the club. We believe we have taken the necessary steps to resolve this matter. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not...
resolve my complaint. For your reference, details of the offer I reviewed appear below.
When I made this complaint I only agreed to pay 300To the gym for the services but I want the other 339 dollars back So far I have not heard back from the manager who left the voice Mail
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted],...
and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Management has made several attempts via phone and email to contact [redacted] regarding her concerns with her fitness membership. We have yet to receive a return call and encourage her to do so. Thank you.
Management spoke to [redacted] regarding his complaint. Management will speak to staff regarding this issue. Should [redacted] have any further concerns please contact the local club. We believe this matter to be resolved. Thank you.
Management has made several attempts to contact [redacted] to discuss her concerns with the incident that took place at our [redacted] location. However, we have not received a return call. We encourage [redacted] to return our call so we can adequately respond to her...
concerns and discuss the status of her membership. Thank you.
We have made severalattempts to contact Mr. [redacted] in regards to his concerns with his monthlybilled membership and the issue that happened at the time of joining. We wouldgladly like to discuss these concerns further and encourage Mr. [redacted] to returnour call. Thank you.
Our position has not changed. Member concerns were addressed in our initial response.
Management spoke to [redacted] regarding his keys being left behind at our location. It has been confirmed that the General manger he claims to have spoken too never had the items in questions. We apologize for any misunderstanding that occurred. No further action will be taken. Thank you.
Our records indicate a cancellation was received via mail PM 12/22/14. We received no prior requests to cancel. LA Fitness provides the option to cancel at any location between the hours of 8-5 Monday thru Friday and we strongly advise mailing in a cancellation request viacertified mail to ensure return receipt as stated in the agreement. Our cancellation policy is not to make it difficult for our members to cancel but to ensure cancellations are handled properly.No further billings will occur. As a courtesy a one month refund in the amount of 29.99 will be processed back to the [redacted] card. Should [redacted] provide proof of a prior cancellation further refunds can be discussed. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[I have found one email from someone at L.A. Fitness and have not received any phone calls. I will call the person who emailed me tomorrow.]
Regards,
[redacted]
Better Business...
Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
As acknowledged by member, her personal training agreement included a cancellation provision which allowed her to terminate the agreement early upon her change of permanent residence to a location more than 25 miles from an LA Fitness location. Member did not move more than 25 miles from an LA...
Fitness location. Thus, she was not entitled to terminate the agreement early for this reason. However, rather than force our members to complete the entire term of their commitment if their circumstances change, their personal training agreement also includes a voluntary termination provision that allows the member the option to cancel at any time, for any reason, by paying only half of the remaining balance due under their contract. LA Fitness includes this provision for such a circumstances as a customer service consideration for our members. Member elected to take advantage of this cancellation provision, paid the fee on 4/20/15 and we cancelled the remaining term of her personal training agreement accordingly. However, such a cancellation does not entitle her to a refund of dues paid prior to the effective cancellation request date or the fee she voluntarily paid to terminate the agreement early.
Management spoke with Mr. Lindsey regarding his concerns and apologized to him. Mr. Lindsey wants the original offer of a one year refund and a one year free membership. We will not honor a one year refund nor a one year free membership. Management processed a five month refund back to his [redacted] card...
on file. Management explained to Mr. Lindsey that no further refunds/compensation would be offered. Thank you.