Our District Vice President previously contacted member regarding her concerns and at that time upgraded [redacted]’s membership at no cost to include access to schedule sessions with one of our Master Trainers. We have a trainer that will be able to open up availability to reasonably accommodate her schedule and provide the services she contracted for.
Her Agreement also includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the Agreement. If she no longer wishes to continue with her valid Agreement, LA Fitness will honor the voluntary cancellation provision of the Agreement should she elect to take advantage of it. Otherwise, she should be expected to honor her Agreement as LA Fitness stands ready to provide the services for which she contracted.
Our District Vice President, [redacted]., contacted [redacted] regarding her concerns. She expressed concerns with the way her situation was handled at the corporate level and felt that no one was following up with her. However, [redacted] stated that she liked her trainer, loved her Master Trainer[redacted]....
and would like to keep the training if her monthly dues payments could be frozen until she recovered from her foot injury.
[redacted] informed [redacted] that her personal training agreement does not include a freeze option but that her unused sessions would roll over, would remain available for her to use when she was able to resume training and our personal trainers could help her rehabilitate her foot, working around the injury.
Nevertheless, should [redacted] still elect to cancel her personal training agreement, LA Fitness would allow her to terminate her agreement early, without fee, upon her furnishing verification of disability by a physician directly to [redacted] will contact [redacted] directly upon her deciding what she would elect to do.
Management spoke with Mr. [redacted] regarding his concerns. Management informed Mr. [redacted] that we are replacing the corroded pipe to fix the issues in the showers. Should Mr. [redacted] need additional assistance we encourage him to call us. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
This business have charged me $320 of personal training fee of the third month, but we didn't take the trainning sessions yet until now. As per their response" member is not entitled to a refund on top of the consideration already made." I can accept that won't refund me $320, but I required them to give us the remaining total 13 training sessions. ]
Regards,
[redacted]
Management spoke to [redacted] on 10/20/14 regarding the
cancellation of his monthly billed membership. Although no prior cancellation
has been received as a courtesy we have processed an immediate cancellation and
no further billing will occur.
A refund in the amount of $79.98 has...
been
refunded back to the [redacted] card on file. Refunds take about 5-7 business days to
be refunded back. Member is satisfied. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
The “Session Completion Date” section on page 2 of member’s personal training agreement states, in part, that “All sessions purchased must be completed within 30 days after the end of the Initial Term, or if Client renews or continues the EFT/CC Payments Agreement beyond the Initial Term, within 30...
days after completion of that additional period.”
This provision is also outlined in the New Client Checklist which was included with a copy of member’s personal training agreement (copies of the agreement and New Client Checklist are included with this response). Thus, member is not entitled to a refund as the sessions have expired. Nevertheless, our District Vice President contacted member regarding her concerns and offered to reinstate her personal training agreement (which would give her access to the remaining sessions) and downgrade the agreement to one session per month while she completed the remaining sessions or to provide her a 60 day extension to use the remaining sessions. Member declined to take advantage of these offers. LA Fitness remains willing to honor either one of these options should member elect to take advantage of them.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] although we have still not receive an apology from anyone at LA Fitness, we find that this resolution would be satisfactory.
Regards,
[redacted]
Management has made several attempts to contact [redacted] regarding the cancellation of her monthly billed fitness membership. We have yet to receive a return call however per her request an immediate cancellation has been processed and no further billing will occur. A refund in the amount of $31.79...
has been refunded back to the [redacted] card on file. Should she wish to discuss any other concerns we encourage her to return our call. We believe this matter to be resolved. Thank you
Management has made several attempts via phone and email to contact [redacted] regarding her concerns with her fitness membership. We have yet to receive a return call and encourage her to do so. Thank you.
Management spoke with Mr. [redacted] regarding his concerns. We agreed to cancel his membership and refund the last two months of dues per his request totaling $89.98. Refunds typically could take up 5-7 business days to complete and will go back to the Amex Card on file. We believe this matter to...
LA Fitness provides members with the option to cancel their membership at any location between the hours of 8-5 Monday thru Friday, but we strongly advise that member’s mail in a written cancellation request via certified mail to ensurereturn receipt. This cancellation policy is not...
designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properly. The cancellation form can be printed off of our website www.lafitness.com. Thank you
Management spoke with member's husband regarding their concerns. Management explained to Mr. [redacted] our policy and free gifts are not offered for renewing. As a courtesy, we agreed to extend Ms. [redacted] expiration date from 8/20/2018 to 11/20/2018. Management also offered a two week...
guest pass for Mr. [redacted] when he is ready to use it. We believe this matter to resolved. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
LA Fitness cancelled member's personal training agreement and processed a refund in the amount of $185.00 (refund applied to the same account used for payment). Please allow 5-7 business days for the refund to post to member's account.
Member purchased personal training services pursuant to a written and fully executed agreement. The agreement was for a minimum initial term of 12 months, beginning 12/8/14 (the “Initial Term”). Member paid a total of $259.00 up front, which included the processing fee and payment for the first...
month of personal training sessions. He further agreed to make 11 more payments, in the amount of $160.00 each, every four weeks, beginning 1/8/15, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of member’s agreement and he acknowledged his understanding of these billing terms by initialing three separate sections of the payment schedule outlining these terms. In addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement, the initial term of 12 months and the voluntary cancelation provision. This Checklist was reviewed with member at the time of the sale, as acknowledged by his signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response). Member’s personal training services agreement specifically provided him with a 10-day right to cancel if these terms did not match his understanding (or for any reason) for a full refund. However, he did not take advantage of this option within the rescission period. Member’s personal training agreement also includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreement. This provision is clearly outlined on page 2 of his agreement. Thus, under the clear and explicit terms of the Agreement, he is not entitled to a refund or to terminate the agreement and abandon his contractual obligations early without a fee. Instead, member elected to take advantage of the voluntary cancellation provision, paid the cancellation fee on 3/5/15 and we cancelled the remaining term of his personal training agreement accordingly.
Management spoke to [redacted] on 1/21/15 regarding the delay in the club opening of our [redacted] location. We apologize for this delay and have agreed to process and immediate cancellation and full refund per his request. A refund in the amount of $97.32 has been refunded back...
to the [redacted] card. Refunds take about 5-7 business days. Member is satisfied. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this...
resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
It has been confirmed that the AC is working in the group exercise room at our [redacted] location. Should their be any further concerns please contact your home club. We appreciate our members feedback and strive to provide a healthy environment for all our members. No further action will be taken. Thank you
Management spoke with Mr. Lindsey regarding his concerns and apologized to him. Mr. Lindsey wants the original offer of a one year refund and a one year free membership. We will not honor a one year refund nor a one year free membership. Management processed a five month refund back to his [redacted] card...
on file. Management explained to Mr. Lindsey that no further refunds/compensation would be offered. Thank you.
Our District Vice President previously contacted member regarding her concerns and at that time upgraded [redacted]’s membership at no cost to include access to schedule sessions with one of our Master Trainers. We have a trainer that will be able to open up availability to reasonably accommodate her schedule and provide the services she contracted for.
Her Agreement also includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the Agreement. If she no longer wishes to continue with her valid Agreement, LA Fitness will honor the voluntary cancellation provision of the Agreement should she elect to take advantage of it. Otherwise, she should be expected to honor her Agreement as LA Fitness stands ready to provide the services for which she contracted.
Our District Vice President, [redacted]., contacted [redacted] regarding her concerns. She expressed concerns with the way her situation was handled at the corporate level and felt that no one was following up with her. However, [redacted] stated that she liked her trainer, loved her Master Trainer[redacted]....
and would like to keep the training if her monthly dues payments could be frozen until she recovered from her foot injury.
[redacted] informed [redacted] that her personal training agreement does not include a freeze option but that her unused sessions would roll over, would remain available for her to use when she was able to resume training and our personal trainers could help her rehabilitate her foot, working around the injury.
Nevertheless, should [redacted] still elect to cancel her personal training agreement, LA Fitness would allow her to terminate her agreement early, without fee, upon her furnishing verification of disability by a physician directly to [redacted] will contact [redacted] directly upon her deciding what she would elect to do.
Management spoke with Mr. [redacted] regarding his concerns. Management informed Mr. [redacted] that we are replacing the corroded pipe to fix the issues in the showers. Should Mr. [redacted] need additional assistance we encourage him to call us. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
This business have charged me $320 of personal training fee of the third month, but we didn't take the trainning sessions yet until now. As per their response" member is not entitled to a refund on top of the consideration already made." I can accept that won't refund me $320, but I required them to give us the remaining total 13 training sessions. ]
Regards,
[redacted]
Management spoke to [redacted] on 10/20/14 regarding the
cancellation of his monthly billed membership. Although no prior cancellation
has been received as a courtesy we have processed an immediate cancellation and
no further billing will occur.
A refund in the amount of $79.98 has...
been
refunded back to the [redacted] card on file. Refunds take about 5-7 business days to
be refunded back. Member is satisfied. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
The “Session Completion Date” section on page 2 of member’s personal training agreement states, in part, that “All sessions purchased must be completed within 30 days after the end of the Initial Term, or if Client renews or continues the EFT/CC Payments Agreement beyond the Initial Term, within 30...
days after completion of that additional period.”
This provision is also outlined in the New Client Checklist which was included with a copy of member’s personal training agreement (copies of the agreement and New Client Checklist are included with this response). Thus, member is not entitled to a refund as the sessions have expired. Nevertheless, our District Vice President contacted member regarding her concerns and offered to reinstate her personal training agreement (which would give her access to the remaining sessions) and downgrade the agreement to one session per month while she completed the remaining sessions or to provide her a 60 day extension to use the remaining sessions. Member declined to take advantage of these offers. LA Fitness remains willing to honor either one of these options should member elect to take advantage of them.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] although we have still not receive an apology from anyone at LA Fitness, we find that this resolution would be satisfactory.
Regards,
[redacted]
Management has made several attempts to contact [redacted] regarding the cancellation of her monthly billed fitness membership. We have yet to receive a return call however per her request an immediate cancellation has been processed and no further billing will occur. A refund in the amount of $31.79...
has been refunded back to the [redacted] card on file. Should she wish to discuss any other concerns we encourage her to return our call. We believe this matter to be resolved. Thank you
Management has made several attempts via phone and email to contact [redacted] regarding her concerns with her fitness membership. We have yet to receive a return call and encourage her to do so. Thank you.
Management spoke with Mr. [redacted] regarding his concerns. We agreed to cancel his membership and refund the last two months of dues per his request totaling $89.98. Refunds typically could take up 5-7 business days to complete and will go back to the Amex Card on file. We believe this matter to...
resolved. Thank you.
LA Fitness provides members with the option to cancel their membership at any location between the hours of 8-5 Monday thru Friday, but we strongly advise that member’s mail in a written cancellation request via certified mail to ensurereturn receipt. This cancellation policy is not...
designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properly. The cancellation form can be printed off of our website www.lafitness.com. Thank you
Management spoke with member's husband regarding their concerns. Management explained to Mr. [redacted] our policy and free gifts are not offered for renewing. As a courtesy, we agreed to extend Ms. [redacted] expiration date from 8/20/2018 to 11/20/2018. Management also offered a two week...
guest pass for Mr. [redacted] when he is ready to use it. We believe this matter to resolved. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
LA Fitness cancelled member's personal training agreement and processed a refund in the amount of $185.00 (refund applied to the same account used for payment). Please allow 5-7 business days for the refund to post to member's account.
Member purchased personal training services pursuant to a written and fully executed agreement. The agreement was for a minimum initial term of 12 months, beginning 12/8/14 (the “Initial Term”). Member paid a total of $259.00 up front, which included the processing fee and payment for the first...
month of personal training sessions. He further agreed to make 11 more payments, in the amount of $160.00 each, every four weeks, beginning 1/8/15, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of member’s agreement and he acknowledged his understanding of these billing terms by initialing three separate sections of the payment schedule outlining these terms. In addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement, the initial term of 12 months and the voluntary cancelation provision. This Checklist was reviewed with member at the time of the sale, as acknowledged by his signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response). Member’s personal training services agreement specifically provided him with a 10-day right to cancel if these terms did not match his understanding (or for any reason) for a full refund. However, he did not take advantage of this option within the rescission period. Member’s personal training agreement also includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreement. This provision is clearly outlined on page 2 of his agreement. Thus, under the clear and explicit terms of the Agreement, he is not entitled to a refund or to terminate the agreement and abandon his contractual obligations early without a fee. Instead, member elected to take advantage of the voluntary cancellation provision, paid the cancellation fee on 3/5/15 and we cancelled the remaining term of his personal training agreement accordingly.
Management spoke to [redacted] on 1/21/15 regarding the delay in the club opening of our [redacted] location. We apologize for this delay and have agreed to process and immediate cancellation and full refund per his request. A refund in the amount of $97.32 has been refunded back...
to the [redacted] card. Refunds take about 5-7 business days. Member is satisfied. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this...
resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
It has been confirmed that the AC is working in the group exercise room at our [redacted] location. Should their be any further concerns please contact your home club. We appreciate our members feedback and strive to provide a healthy environment for all our members. No further action will be taken. Thank you
Management spoke with Mr. Lindsey regarding his concerns and apologized to him. Mr. Lindsey wants the original offer of a one year refund and a one year free membership. We will not honor a one year refund nor a one year free membership. Management processed a five month refund back to his [redacted] card...
on file. Management explained to Mr. Lindsey that no further refunds/compensation would be offered. Thank you.