Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
This business have charged me $320 of personal training fee of the third month, but we didn't take the trainning sessions yet until now. As per their response" member is not entitled to a refund on top of the consideration already made." I can accept that won't refund me $320, but I required them to give us the remaining total 13 training sessions. ]
Regards,
[redacted]
our previous response still stands Management spoke to [redacted] regarding the incident that occurred at the [redacted] location. We assured him all issues will be addressed with staff and member was satisfied with the follow up. We believe this issue to be resolved. Thank you
LA Fitness provides members with the option to cancel their membership at any location between the hours of 8-5 Monday thru Friday, but we strongly advise that member’s mail in a written cancellation request via certified mail to ensurereturn receipt. This cancellation policy is not...
designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properly. The cancellation form can be printed off of our website www.lafitness.com. Thank you
LA Fitness contacted member regarding her concerns. We cancelled her personal training agreement with no further billing and are processing a refund for a total amount of $539.00. Please note that $480.00 was issued back to the same account that was charged ([redacted] card ending in [redacted]) and...
$59.00 was issued in the form of a check. Please allow 7-10 business days to receive the refund check.
We appreciate member’s feedback and have added the session from 6/27/17 back on to her account. LA Fitness strives to provide excellent customer service and we regret that member came away from his experience feeling like she needed to go to a different location to train. However, a discount on her...
monthly membership dues is simply not due in this case. Nevertheless, our Personal Training Director, [redacted] P., and Regional Vice President, [redacted] G., have both attempted to contact member to address her concerns but she has not returned their calls. We encourage member to return their calls for further assistance.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. The company's regional manager has contacted me and refund the money. I deeply appreciate your help, without you involving in this matter, I would not chance to talk to the regional manager. Thank you and you bring hope for people like me. Also your job is so meaningful and your efficient response has impressed me. Thank you again!!
Regards,
[redacted]
Management spoke to [redacted] on 1/21/15 regarding the delay in the club opening of our [redacted] location. We apologize for this delay and have agreed to process and immediate cancellation and full refund per his request. A refund in the amount of $97.32 has been refunded back...
to the [redacted] card. Refunds take about 5-7 business days. Member is satisfied. Thank you.
Management has made several attempts to contact [redacted] regarding her request to upgrade her Single club monthly membership. Per her request we have honored the upgrade to multi club at no charge. We believe this matter to be resolved. Thank you.
LA Fitness processed a refund in the amount of $688.76 on 3/19/15. We are in the process of refunding an additional $136.66 (refund applied to the same account used for payment). Please allow 3-5 business days for the refund to post to the account.
reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
However, I still think the Revdex.com look into their financials and business practices because of the numerous complaints I have found about them online. I have seen so many people with problems of overcharging, fraudulent charges, and abusive talking/response to peoples issues. They are very unprofessional and are illegally taking many other peoples money. I found it on yelp and various searches that people claim they have overcharged or stole their identity to get more money.
Regards,
[redacted]
LA Fitness received the letter from member’s physician verifying disability. We cancelled the remaining term of her personal training agreement accordingly and processed refunds for September and October’s dues payments (refunds applied to the same account used for payment). Please allow...
5-7 business days for the refunds to post to the account.
Management has made several attempts to contact [redacted] regarding his concerns. However, we have not received a return call. We encourage Mr. Park to contact Management so we can adequately respond to his concerns. Management provided [redacted] with his landline number and personal cellphone number.
Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to...
me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Management spoke to [redacted] on 3/26/15 regarding the closer of our [redacted] location. We apologized for any miscommunication regarding the club closure and assured [redacted] that her monthly dues will not be charged until a new location is open. [redacted] is able to utilize any other...
location should she wish to do so during this time. Member is satisfied with the follow up. Thank you.
Management spoke with Mr. [redacted] regarding his concerns. We agreed to cancel his membership and refund the last two months of dues per his request totaling $89.98. Refunds typically could take up 5-7 business days to complete and will go back to the Amex Card on file. We believe this matter to...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Management spoke to [redacted] regarding the cancellation of her fitness membership. She indicated she cancelled in January of 2015 and continues to be billed monthly. Our records indicate we have not received a cancellation notice. LA Fitness provides members with the option to cancel at any...
LA Fitness location between the hours of 8 AM-5 PM on Monday through Friday, but we strongly encourage members to send a written cancellation request viacertified mail to ensure return-receipt. Our cancellation policy is not designed to make it difficult for our members to cancel, but to ensure cancellations are handled properly. It was agreed upon to process an immediate cancellation and waive the balance in the amount of $104.85. Member is satisfied. We believe this matter to be resolved. Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] although we have still not receive an apology from anyone at LA Fitness, we find that this resolution would be satisfactory.
Regards,
[redacted]
Our District Vice President contacted and spoke to member regarding his concerns and we cancelled the remaining term of his personal training agreement with no further billing or obligation.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution...
would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
This business have charged me $320 of personal training fee of the third month, but we didn't take the trainning sessions yet until now. As per their response" member is not entitled to a refund on top of the consideration already made." I can accept that won't refund me $320, but I required them to give us the remaining total 13 training sessions. ]
Regards,
[redacted]
our previous response still stands Management spoke to [redacted] regarding the incident that occurred at the [redacted] location. We assured him all issues will be addressed with staff and member was satisfied with the follow up. We believe this issue to be resolved. Thank you
LA Fitness provides members with the option to cancel their membership at any location between the hours of 8-5 Monday thru Friday, but we strongly advise that member’s mail in a written cancellation request via certified mail to ensurereturn receipt. This cancellation policy is not...
designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properly. The cancellation form can be printed off of our website www.lafitness.com. Thank you
LA Fitness contacted member regarding her concerns. We cancelled her personal training agreement with no further billing and are processing a refund for a total amount of $539.00. Please note that $480.00 was issued back to the same account that was charged ([redacted] card ending in [redacted]) and...
$59.00 was issued in the form of a check. Please allow 7-10 business days to receive the refund check.
We appreciate member’s feedback and have added the session from 6/27/17 back on to her account. LA Fitness strives to provide excellent customer service and we regret that member came away from his experience feeling like she needed to go to a different location to train. However, a discount on her...
monthly membership dues is simply not due in this case. Nevertheless, our Personal Training Director, [redacted] P., and Regional Vice President, [redacted] G., have both attempted to contact member to address her concerns but she has not returned their calls. We encourage member to return their calls for further assistance.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. The company's regional manager has contacted me and refund the money. I deeply appreciate your help, without you involving in this matter, I would not chance to talk to the regional manager. Thank you and you bring hope for people like me. Also your job is so meaningful and your efficient response has impressed me. Thank you again!!
Regards,
[redacted]
Management spoke to [redacted] on 1/21/15 regarding the delay in the club opening of our [redacted] location. We apologize for this delay and have agreed to process and immediate cancellation and full refund per his request. A refund in the amount of $97.32 has been refunded back...
to the [redacted] card. Refunds take about 5-7 business days. Member is satisfied. Thank you.
Management has made several attempts to contact [redacted] regarding her request to upgrade her Single club monthly membership. Per her request we have honored the upgrade to multi club at no charge. We believe this matter to be resolved. Thank you.
LA Fitness processed a refund in the amount of $688.76 on 3/19/15. We are in the process of refunding an additional $136.66 (refund applied to the same account used for payment). Please allow 3-5 business days for the refund to post to the account.
Revdex.com:
I have...
reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
However, I still think the Revdex.com look into their financials and business practices because of the numerous complaints I have found about them online. I have seen so many people with problems of overcharging, fraudulent charges, and abusive talking/response to peoples issues. They are very unprofessional and are illegally taking many other peoples money. I found it on yelp and various searches that people claim they have overcharged or stole their identity to get more money.
Regards,
[redacted]
LA Fitness received the letter from member’s physician verifying disability. We cancelled the remaining term of her personal training agreement accordingly and processed refunds for September and October’s dues payments (refunds applied to the same account used for payment). Please allow...
5-7 business days for the refunds to post to the account.
Management has made several attempts to contact [redacted] regarding his concerns. However, we have not received a return call. We encourage Mr. Park to contact Management so we can adequately respond to his concerns. Management provided [redacted] with his landline number and personal cellphone number.
Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to...
me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Management spoke to [redacted] on 3/26/15 regarding the closer of our [redacted] location. We apologized for any miscommunication regarding the club closure and assured [redacted] that her monthly dues will not be charged until a new location is open. [redacted] is able to utilize any other...
location should she wish to do so during this time. Member is satisfied with the follow up. Thank you.
Management spoke with Mr. [redacted] regarding his concerns. We agreed to cancel his membership and refund the last two months of dues per his request totaling $89.98. Refunds typically could take up 5-7 business days to complete and will go back to the Amex Card on file. We believe this matter to...
resolved. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Management spoke to [redacted] regarding the cancellation of her fitness membership. She indicated she cancelled in January of 2015 and continues to be billed monthly. Our records indicate we have not received a cancellation notice. LA Fitness provides members with the option to cancel at any...
LA Fitness location between the hours of 8 AM-5 PM on Monday through Friday, but we strongly encourage members to send a written cancellation request viacertified mail to ensure return-receipt. Our cancellation policy is not designed to make it difficult for our members to cancel, but to ensure cancellations are handled properly. It was agreed upon to process an immediate cancellation and waive the balance in the amount of $104.85. Member is satisfied. We believe this matter to be resolved. Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] although we have still not receive an apology from anyone at LA Fitness, we find that this resolution would be satisfactory.
Regards,
[redacted]
Our District Vice President contacted and spoke to member regarding his concerns and we cancelled the remaining term of his personal training agreement with no further billing or obligation.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution...
would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]