Management spoke to [redacted] regarding his complaint. Management will speak to staff regarding this issue. Should [redacted] have any further concerns please contact the local club. We believe this matter to be resolved. Thank you.
We appreciate member’s feedback and apologize for the experience that he and his wife had. Our District Vice President, [redacted]., has addressed member’s concerns with club staff and has attempted to contact members to address their concerns. We encourage members to return [redacted]’s call should they...
Management spoke with [redacted] in regards to her concerns with charges listed on the attachment provided. We advised [redacted] that additional information related to the specific credit card associated with these charges is needed in order to assist with a resolution.
As currently, with the information provided, we have been unable to locate the source of the charges. We strive to provide excellent customer service and have provided [redacted] with direct contact information and set up a time to research the charges once she obtains the additional information needed.
We intend to continue to work with [redacted] until this matter is resolved. Thank you.
Management spoke to [redacted] regarding his keys being left behind at our location. It has been confirmed that the General manger he claims to have spoken too never had the items in questions. We apologize for any misunderstanding that occurred. No further action will be taken. Thank you.
Management spoke with [redacted] on 3/5/15 regarding the cancelation of her monthly billed membership. Per her request an immediate cancelation was processed and no further billing will occur. [redacted] states she as made several attempts to cancel and as a courtesy the balance in the amount...
of 39.99 has been waived for February dues. Member is satisfied. Thank you.
our previous response still stands Management spoke to [redacted] regarding the incident that occurred at the [redacted] location. We assured him all issues will be addressed with staff and member was satisfied with the follow up. We believe this issue to be resolved. Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I am not satisfied with this resolution because I was lied and cheated to. This is not what I signed up for and sustained an injury due to the negligence of the trainer. Also, I was told that I could use all the sessions that I had paid for and since I am unable to use those sessions and do not wish to return to a gym with bad customer service, I demand my money for the last month I had paid for to be returned back to me. There is no way LA Fitness can take my money for a service that did not meet the information stated at the time of signing up.
Regards,
[redacted]
We appreciate member’s feedback and have added the session from 6/27/17 back on to her account. LA Fitness strives to provide excellent customer service and we regret that member came away from his experience feeling like she needed to go to a different location to train. However, a discount on her...
monthly membership dues is simply not due in this case. Nevertheless, our Personal Training Director, [redacted] P., and Regional Vice President, [redacted] G., have both attempted to contact member to address her concerns but she has not returned their calls. We encourage member to return their calls for further assistance.
As acknowledged by member, her personal training agreement included a cancellation provision which allowed her to terminate the agreement early upon her change of permanent residence to a location more than 25 miles from an LA Fitness location. Member did not move more than 25 miles from an LA...
Fitness location. Thus, she was not entitled to terminate the agreement early for this reason. However, rather than force our members to complete the entire term of their commitment if their circumstances change, their personal training agreement also includes a voluntary termination provision that allows the member the option to cancel at any time, for any reason, by paying only half of the remaining balance due under their contract. LA Fitness includes this provision for such a circumstances as a customer service consideration for our members. Member elected to take advantage of this cancellation provision, paid the fee on 4/20/15 and we cancelled the remaining term of her personal training agreement accordingly. However, such a cancellation does not entitle her to a refund of dues paid prior to the effective cancellation request date or the fee she voluntarily paid to terminate the agreement early.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted],...
and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Management has made several attempts to contact [redacted] to discuss her concerns with the incident that took place at our [redacted] location. However, we have not received a return call. We encourage [redacted] to return our call so we can adequately respond to her...
concerns and discuss the status of her membership. Thank you.
Our Personal Training Director has attempted to contact member several times regarding her concerns but she has not returned his calls. Our records reflect that member was scheduled and training regularly as recently as 6/29, 6/30 and 7/1 (she had a sessions scheduled on 6/27 and 7/7 that she did...
not show up for) and was scheduled for the remainder of July on 7/11, 7/19, 7/21, 7/26 and 7/28.
Member claims that her personal trainer failed to show up on a few occasions. LA Fitness realizes that if this happens, it is a very frustrating experience for the client. Accordingly, the personal training agreement provides that if that happens, member will receive 1 free additional personal training session (in addition to making up the one that was missed). Thus, the fact that some sessions were missed is not a breach of the agreement by LA Fitness and LA Fitness will honor her agreement by making up those sessions that were missed as well as providing the additional free sessions.
Thus, there is no grounds for a refund or to now cancel the agreement early without a fee. If member no longer wishes to continue with her personal training agreement, her agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreement. LA Fitness will honor the voluntary cancellation provision of the agreement should she elect to take advantage of it. Otherwise, she should be expected to honor her agreement as LA Fitness stands ready accommodate her concerns and to provide the services for which she contracted.
Management contacted member regarding her complaint. To resolve issue as a courtesy, management cancelled membership and will refund the last 11 payments of $32.13 totaling $353.43.
The refund could take up to 7-10 days to complete and will go back to the Visa card on file. We believe this...
LA Fitness contacted member regarding her concerns. We cancelled her personal training agreement with no further billing and are processing a refund for a total amount of $539.00. Please note that $480.00 was issued back to the same account that was charged ([redacted] card ending in [redacted]) and...
$59.00 was issued in the form of a check. Please allow 7-10 business days to receive the refund check.
Our District Vice President contacted and spoke to member regarding his concerns and we cancelled the remaining term of his personal training agreement with no further billing or obligation.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
LA Fitness ([redacted]) left me a message on 10/16 indicating that they would process a refund. It is 10/27 and a refund has not been processed.
Regards,
[redacted]
Management made several attempts to contact [redacted] and no return call was received. Should he wish to discuss his concerns further we encourage him to return our call or contact his home club. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. The business has responded favorably and on [redacted] (?) in corporate office was gracious and understanding about the confusion and their policy of not notifying clients when payments are due. On November 23,2015, he honored my original contract and I was reinstated to membership at $35 year.
Many thanks,
[redacted]
Management verified demographics and sent member an email how to setup online/mobile app. We believe this matter to be resolved.
Should member need further assistance we encourage member to contact us.
Thank you.
Management spoke to [redacted] regarding his complaint. Management will speak to staff regarding this issue. Should [redacted] have any further concerns please contact the local club. We believe this matter to be resolved. Thank you.
We appreciate member’s feedback and apologize for the experience that he and his wife had. Our District Vice President, [redacted]., has addressed member’s concerns with club staff and has attempted to contact members to address their concerns. We encourage members to return [redacted]’s call should they...
require further assistance.
Management spoke with [redacted] in regards to her concerns with charges listed on the attachment provided. We advised [redacted] that additional information related to the specific credit card associated with these charges is needed in order to assist with a resolution.
As currently, with the information provided, we have been unable to locate the source of the charges. We strive to provide excellent customer service and have provided [redacted] with direct contact information and set up a time to research the charges once she obtains the additional information needed.
We intend to continue to work with [redacted] until this matter is resolved. Thank you.
Management spoke to [redacted] regarding his keys being left behind at our location. It has been confirmed that the General manger he claims to have spoken too never had the items in questions. We apologize for any misunderstanding that occurred. No further action will be taken. Thank you.
Management spoke with [redacted] on 3/5/15 regarding the cancelation of her monthly billed membership. Per her request an immediate cancelation was processed and no further billing will occur. [redacted] states she as made several attempts to cancel and as a courtesy the balance in the amount...
of 39.99 has been waived for February dues. Member is satisfied. Thank you.
our previous response still stands Management spoke to [redacted] regarding the incident that occurred at the [redacted] location. We assured him all issues will be addressed with staff and member was satisfied with the follow up. We believe this issue to be resolved. Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I am not satisfied with this resolution because I was lied and cheated to. This is not what I signed up for and sustained an injury due to the negligence of the trainer. Also, I was told that I could use all the sessions that I had paid for and since I am unable to use those sessions and do not wish to return to a gym with bad customer service, I demand my money for the last month I had paid for to be returned back to me. There is no way LA Fitness can take my money for a service that did not meet the information stated at the time of signing up.
Regards,
[redacted]
We appreciate member’s feedback and have added the session from 6/27/17 back on to her account. LA Fitness strives to provide excellent customer service and we regret that member came away from his experience feeling like she needed to go to a different location to train. However, a discount on her...
monthly membership dues is simply not due in this case. Nevertheless, our Personal Training Director, [redacted] P., and Regional Vice President, [redacted] G., have both attempted to contact member to address her concerns but she has not returned their calls. We encourage member to return their calls for further assistance.
As acknowledged by member, her personal training agreement included a cancellation provision which allowed her to terminate the agreement early upon her change of permanent residence to a location more than 25 miles from an LA Fitness location. Member did not move more than 25 miles from an LA...
Fitness location. Thus, she was not entitled to terminate the agreement early for this reason. However, rather than force our members to complete the entire term of their commitment if their circumstances change, their personal training agreement also includes a voluntary termination provision that allows the member the option to cancel at any time, for any reason, by paying only half of the remaining balance due under their contract. LA Fitness includes this provision for such a circumstances as a customer service consideration for our members. Member elected to take advantage of this cancellation provision, paid the fee on 4/20/15 and we cancelled the remaining term of her personal training agreement accordingly. However, such a cancellation does not entitle her to a refund of dues paid prior to the effective cancellation request date or the fee she voluntarily paid to terminate the agreement early.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted],...
and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Management has made several attempts to contact [redacted] to discuss her concerns with the incident that took place at our [redacted] location. However, we have not received a return call. We encourage [redacted] to return our call so we can adequately respond to her...
concerns and discuss the status of her membership. Thank you.
LA Fitness processed a refund in the amount of $725.00 for the last 3 months (refunds applied to the same accounts used for payments).
Our Personal Training Director has attempted to contact member several times regarding her concerns but she has not returned his calls. Our records reflect that member was scheduled and training regularly as recently as 6/29, 6/30 and 7/1 (she had a sessions scheduled on 6/27 and 7/7 that she did...
not show up for) and was scheduled for the remainder of July on 7/11, 7/19, 7/21, 7/26 and 7/28.
Member claims that her personal trainer failed to show up on a few occasions. LA Fitness realizes that if this happens, it is a very frustrating experience for the client. Accordingly, the personal training agreement provides that if that happens, member will receive 1 free additional personal training session (in addition to making up the one that was missed). Thus, the fact that some sessions were missed is not a breach of the agreement by LA Fitness and LA Fitness will honor her agreement by making up those sessions that were missed as well as providing the additional free sessions.
Thus, there is no grounds for a refund or to now cancel the agreement early without a fee. If member no longer wishes to continue with her personal training agreement, her agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreement. LA Fitness will honor the voluntary cancellation provision of the agreement should she elect to take advantage of it. Otherwise, she should be expected to honor her agreement as LA Fitness stands ready accommodate her concerns and to provide the services for which she contracted.
Management contacted member regarding her complaint. To resolve issue as a courtesy, management cancelled membership and will refund the last 11 payments of $32.13 totaling $353.43.
The refund could take up to 7-10 days to complete and will go back to the Visa card on file. We believe this...
matter to be resolved.
Thank you.
LA Fitness contacted member regarding her concerns. We cancelled her personal training agreement with no further billing and are processing a refund for a total amount of $539.00. Please note that $480.00 was issued back to the same account that was charged ([redacted] card ending in [redacted]) and...
$59.00 was issued in the form of a check. Please allow 7-10 business days to receive the refund check.
Our District Vice President contacted and spoke to member regarding his concerns and we cancelled the remaining term of his personal training agreement with no further billing or obligation.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
LA Fitness ([redacted]) left me a message on 10/16 indicating that they would process a refund. It is 10/27 and a refund has not been processed.
Regards,
[redacted]
Management made several attempts to contact [redacted] and no return call was received. Should he wish to discuss his concerns further we encourage him to return our call or contact his home club. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. The business has responded favorably and on [redacted] (?) in corporate office was gracious and understanding about the confusion and their policy of not notifying clients when payments are due. On November 23,2015, he honored my original contract and I was reinstated to membership at $35 year.
Many thanks,
[redacted]
Management verified demographics and sent member an email how to setup online/mobile app. We believe this matter to be resolved.
Should member need further assistance we encourage member to contact us.
Thank you.