Management has made several attempts to contact [redacted] regarding the cancellation of her monthly billed fitness membership. We have yet to receive a return call however per her request an immediate cancellation has been processed and no further billing will occur. A refund in the amount of $31.79...
has been refunded back to the [redacted] card on file. Should she wish to discuss any other concerns we encourage her to return our call. We believe this matter to be resolved. Thank you
Our Personal Training Director has attempted to contact member several times regarding her concerns but she has not returned his calls. Our records reflect that member was scheduled and training regularly as recently as 6/29, 6/30 and 7/1 (she had a sessions scheduled on 6/27 and 7/7 that she did...
not show up for) and was scheduled for the remainder of July on 7/11, 7/19, 7/21, 7/26 and 7/28.
Member claims that her personal trainer failed to show up on a few occasions. LA Fitness realizes that if this happens, it is a very frustrating experience for the client. Accordingly, the personal training agreement provides that if that happens, member will receive 1 free additional personal training session (in addition to making up the one that was missed). Thus, the fact that some sessions were missed is not a breach of the agreement by LA Fitness and LA Fitness will honor her agreement by making up those sessions that were missed as well as providing the additional free sessions.
Thus, there is no grounds for a refund or to now cancel the agreement early without a fee. If member no longer wishes to continue with her personal training agreement, her agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreement. LA Fitness will honor the voluntary cancellation provision of the agreement should she elect to take advantage of it. Otherwise, she should be expected to honor her agreement as LA Fitness stands ready accommodate her concerns and to provide the services for which she contracted.
Management verified demographics and sent member an email how to setup online/mobile app. We believe this matter to be resolved.
Should member need further assistance we encourage member to contact us.
Thank you.
Management spoke to member regarding complaint. Member states that he requested to cancel in July 2015. No record of cancellation and we continued to bill membership.
To resolve issue, we cancelled membership on 6-20-2016 and will process a five month refund back to the [redacted] card on...
file.
Refunds usually take 7-10 business days to complete. We believe this matter to be resolved. Thank you.
Management spoke with [redacted] on 3/5/15 regarding the cancelation of her monthly billed membership. Per her request an immediate cancelation was processed and no further billing will occur. [redacted] states she as made several attempts to cancel and as a courtesy the balance in the amount...
of 39.99 has been waived for February dues. Member is satisfied. Thank you.
Management contacted member regarding her complaint. To resolve issue as a courtesy, management cancelled membership and will refund the last 11 payments of $32.13 totaling $353.43.
The refund could take up to 7-10 days to complete and will go back to the Visa card on file. We believe this...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
LA Fitness ([redacted]) left me a message on 10/16 indicating that they would process a refund. It is 10/27 and a refund has not been processed.
Regards,
[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The response from LA Fitness APPEARS to be black and white with all of their I's dotted and T's crossed. The ingredients for the making of a scam! What appeared to be most certainly was not! NEVER did I agree to a "CONTRACT"! I was told the initial fee and monthly cost yet was told time and time again that I could cancel the sessions at anytime. The LA Fitness rep never told me that there was a cancellation policy or that their was a fee for canceling. NEVER was I made aware of the fact that I was entering into a 52 WEEK (ONE YEAR!!!!!!) personnel training agreement at $50 a session!!!!!!. If I had been made aware of this extensive obligation I never would have agreed. This personnel training was for my 16y/o daughter who just wanted a few months of training to develop an exercise program for herself. To make that type of commitment without knowing what may happen in my daughter's life or to her health would not have been a smart decision for us. NEVER did I see/read or have "clearly" explained to me The New Client Checklist at the time of my discussions with the rep. AGAIN, had this information been presented to me at the time of the discussion I never would have agreed to the personnel training. Extensive discussion between myself and the LA Fitness rep took place before I signed "a" document. Throughout the discussion the LA Fitness rep FAILED to disclose to me pertinent information regarding the policies and procedures of LA Fitness personnel training. AGAIN, had I been made aware of the above I never would have agreed to the personnel training. I placed my initials/signature on a document under false pretenses! When I signed the documents it was on a small pen pad. The document was on a computer screen and the rep never correlated the contract with what I was signing (realized that too late). Never would I have though that the LA Fitness rep would use misleading and deceptive tactics to get me to agree to something that was totally the opposite of what I had been told by him. As I stated in my original complaint, I have already paid $450.00 which pays for the few sessions my daughter did have with money remaining. I will pay no more. LA Fitness personnel training requires a LONG-TERM commitment up front with a LARGE sum of money attached to that commitment. Therefore instead of trying to hide this from unsuspecting members they should have their policies/procedures clearly laid out for members to see and read. Thank-you LA Fitness for APPEARING to care. If your policy was as your representative stated it to be there would be no need for acceptance of 33% of the remaining agreement. Regards,[redacted]
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”). The Agreement was for a minimum initial term of 12 months, beginning 3/2/16 (the “Initial Term”). Member paid a total of $234.00 up front, which included the enrollment fee, processing...
fee and payment for the first month of personal training services. He further agreed to make 11 more payments, in the amount of $135.00 each, every month, for the remainder of the Initial Term. His Agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the Agreement (the “Termination Fee”). Member claims that he requested to cancel in April. However, our records do not reflect that he paid such a Termination Fee at that time to cancel his agreement early. It was not until 8/3/16, when member came to our corporate office, that he paid the Termination Fee and LA Fitness cancelled the remaining term of his personal training agreement with no further billing or obligation. It should be noted that, at the time of the cancellation, member was in the process of being billed $135.00 for his monthly dues that were due on 8/2/16. Our system reflected that the initial billing attempt declined and our representative informed member that we would waive the balance from the declined once it posted in our system. However, shortly after member left our office, the payment ended up being captured later that same day. We have since processed a refund for that $135.00 payment back to that same account that was charged. However, failure by member to have used the services that he was billed for and were available to him prior to cancelling his Agreement does not entitle him to a refund.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The response indicates that I signed a contract, which I did and I am not disputing. The response did not address verbal contract I had made with the Personal Training Manager. I advised the Training Manager that I cannot afford to sign up for more than three months given my job situation, so how and why would a two year contract be put in front of me? The Personal Training Manager was fully aware of my job situation and acknowledged that I could not sign up for more than three months. We agreed to verbal contract terms which allowed me to cancel after three months, however a two year contract was put in front of me which I cannot afford. This is fraudulent. If she told me I was signing up for a two year commitment up front, after mentioning I cannot afford such an arrangement, there is no way I would have signed any document.
Regards,
[redacted]
Management contacted Ms. [redacted] regarding her concerns with the cancellation of her monthly dues membership. LA Fitness provides members with the option to cancel their membership at any location between the hours of 9AM-5PM Monday through Friday, but we strongly encourage that members mail in a...
written cancellation request via certified mail to ensure return-receipt. This cancellation policy is not designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properly. Ms. [redacted] states that she previously attempted to cancel her membership, but LA Fitness does not have a record of such a cancellation. As a courtesy, a cancellation was processed on 10/31/2017 and a refund of $77.04 was processed back to the [redacted]. We believe this matter to be resolved. Thank you.
Management contacted [redacted] regarding the cancellation of his monthly billed fitness membership. We confirmed the cancellation has been processed and no further billing will occur. Member is satisfied. Thank you
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I never signed a contract with LA Fitness. I went as a guest twice, the first time they did not charge me because they were very busy and told me to just go on through. The second time I went as a guest, I paid $10 via my credit card. Before I knew it, I was constantly being charged monthly, $32. I called them repeatedly and repeatedly over 2 years telling them I was not a member and to stop charging my credit card.
I changed my credit card 3 times because they were fraudulently charging me. Every time I changed my credit card, eventually they would somehow get my new credit card number and start charging it again. I am told they will no longer charge my credit card. However, I also told my credit card company to reverse all the monthly charges.Regards,[redacted]
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”). The Agreement was for a minimum initial term of 12 months, beginning 2/5/16 (the “Initial Term”). Member paid a total of $459.00 up front, which included the enrollment fee, processing...
fee and payment for the first month of personal training services. She further agreed to make 11 more consecutive monthly payments, in the amount of $360.00, beginning 3/5/16, for the remainder of the Initial Term. Member currently has 5 more payments remaining to fulfill the Initial Term.
It should be noted that our District Vice President contacted member regarding her concerns and offered to defer one of her monthly payments or to downgrade her program to a smaller package. Please note that we were not contractually obligated to provide these remedies, but these options were offered as a customer service consideration for our member. However, member elected not to take advantage of them. If member no longer wishes to continue with her valid Agreement, her Agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the Agreement.
LA Fitness will honor the voluntary cancellation provision of the Agreement should she elect to take advantage of it. Otherwise, she should be expected to honor her Agreement as LA Fitness stands ready to provide the services for which she contracted.
Our previous response still stands. Our records indicate [redacted] mailed in a cancelation form post marked 2/20/15 and his monthly billed membership has been cancelled. LA Fitness provides members with the option to cancel at any LA Fitness location between the hours of 8 AM-5 PM on Monday through Friday, but we strongly encouragemembers to send a written cancellation request via certified mail to ensure return-receipt. Our cancellation policy is not designed to make it difficultfor our members to cancel, but to ensure cancellations are handled properly. We believe this matter to be resolved. Thank you.
Management has made attempts to contact Mr. [redacted] regarding his concerns with the cancellation of his monthly dues family membership. However, we have not received a return call. LA Fitness provides members with the option to cancel their membership at any location between the hours of 9AM-5PM...
Monday through Friday, but we strongly encourage that members mail in a written cancellation request via certified mail to ensure return-receipt. This cancellation policy is not designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properly. Mr. [redacted] states that he attempted to cancel via mail. However, we have no record of receipt of such a cancellation request. As a result, no cancellation was processed and monthly billing attempted to continue based on the agreement terms. LA Fitness employees initiated calls to Mr. [redacted] requesting payment, since a cancellation request for his membership was not previously received. We strive to provide excellent customer service to our members and we apologize if Mr. [redacted] feels the phone calls were excessive.As a courtesy, a cancellation was processed on 11/30/2016 and the balance in the amount of $154.96 is been waived. We believe this matter to be resolved. Thank you.
LA Fitness processed a refund in the amount of $220.00 (refund applied to the same account used for payment). Please allow 5-7 business days for the refund to post to the account.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.First of all, I paid $320 per month not $180.00. I ensured I ask the director of training at the facility that I go, "what will happen with my sessions(24) that I have not used, he stated that "I will be refunded as I would be allowed to do the sessions since its medical reason. This is also stated in the contract "From Contract: ADDITIONAL RIGHTS TO CANCELLATION: You may also cancel this Agreement for any of the following reasons: If upon a doctor’s order, you cannot physically receive the services because of significant physical disability for a period in excess of six months. If you die, your estate shall be relieved of any further obligation for payment under the Agreement not then due and owing.
If you move your residence more than twenty-five (25) miles from any health club operated by seller. If the services cease to be offered as stated in the contract. All monies paid pursuant to such Agreement cancelled for the reasons contained in this subdivision shall be refunded within fifteen (15) days of receipt of such notice of cancellation; provided however that the seller may retain the expenses incurred and the portion of the total price representing the services used or completed, and further provided that the seller may demand the reasonable cost of goods and services which the buyer has consumed or wishes to retain after the cancellation of the Agreement. In no instance shall the seller demand more than the full Agreement price from the buyer. If the buyer has executed any credit or loan agreement to pay for all or part of health club services, any such negotiable instrument executed by the buyer shall also be returned within fifteen (15) days." I used 8 of 32 sessions that I have.
Please state where in contract that it states that I should not be refunded for sessions not used due to medical reason. This is not a issue I have control over, so is either I will be refunded for my 24 sessions ($960) that I did not used or I will be able to used those sessions once my doctor clear me that I can do intense work out and after I give birth within the next year. I will not be held liable for something I have no control over or breach a contract. Regards,[redacted]
Management contacted [redacted] regarding the cancellation of his monthly billed membership. He claims to have attempted to cancel his membership however the monthly billings have still occurred.
LA Fitness provides members with the option to cancel at any LA Fitness location between the hours of 8...
AM-5 PM on Monday through Friday, but we strongly encourage members to send a written cancellation request via certified mail to ensure return-receipt. Our cancellation policy is not designed to make it difficult for our members to cancel, but to ensure cancellations are handled properly.
Due to his attempt to cancel we have honored his request and processed a cancellation and no further billing will occur. As a courtesy a refund in the amount of $35.58 has been refunded back to the Visa card on file. We believe this matter to be resolved. Thank you.
Management has made several attempts to contact [redacted] regarding the cancellation of her monthly billed fitness membership. We have yet to receive a return call however per her request an immediate cancellation has been processed and no further billing will occur. A refund in the amount of $31.79...
has been refunded back to the [redacted] card on file. Should she wish to discuss any other concerns we encourage her to return our call. We believe this matter to be resolved. Thank you
Our Personal Training Director has attempted to contact member several times regarding her concerns but she has not returned his calls. Our records reflect that member was scheduled and training regularly as recently as 6/29, 6/30 and 7/1 (she had a sessions scheduled on 6/27 and 7/7 that she did...
not show up for) and was scheduled for the remainder of July on 7/11, 7/19, 7/21, 7/26 and 7/28.
Member claims that her personal trainer failed to show up on a few occasions. LA Fitness realizes that if this happens, it is a very frustrating experience for the client. Accordingly, the personal training agreement provides that if that happens, member will receive 1 free additional personal training session (in addition to making up the one that was missed). Thus, the fact that some sessions were missed is not a breach of the agreement by LA Fitness and LA Fitness will honor her agreement by making up those sessions that were missed as well as providing the additional free sessions.
Thus, there is no grounds for a refund or to now cancel the agreement early without a fee. If member no longer wishes to continue with her personal training agreement, her agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreement. LA Fitness will honor the voluntary cancellation provision of the agreement should she elect to take advantage of it. Otherwise, she should be expected to honor her agreement as LA Fitness stands ready accommodate her concerns and to provide the services for which she contracted.
Management verified demographics and sent member an email how to setup online/mobile app. We believe this matter to be resolved.
Should member need further assistance we encourage member to contact us.
Thank you.
Management spoke to member regarding complaint. Member states that he requested to cancel in July 2015. No record of cancellation and we continued to bill membership.
To resolve issue, we cancelled membership on 6-20-2016 and will process a five month refund back to the [redacted] card on...
file.
Refunds usually take 7-10 business days to complete. We believe this matter to be resolved. Thank you.
Management spoke with [redacted] on 3/5/15 regarding the cancelation of her monthly billed membership. Per her request an immediate cancelation was processed and no further billing will occur. [redacted] states she as made several attempts to cancel and as a courtesy the balance in the amount...
of 39.99 has been waived for February dues. Member is satisfied. Thank you.
Management contacted member regarding her complaint. To resolve issue as a courtesy, management cancelled membership and will refund the last 11 payments of $32.13 totaling $353.43.
The refund could take up to 7-10 days to complete and will go back to the Visa card on file. We believe this...
matter to be resolved.
Thank you.
Our position has not changed. Member's concerns were addressed in our initial response. The agreement attached is signed.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
LA Fitness ([redacted]) left me a message on 10/16 indicating that they would process a refund. It is 10/27 and a refund has not been processed.
Regards,
[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The response from LA Fitness APPEARS to be black and white with all of their I's dotted and T's crossed. The ingredients for the making of a scam! What appeared to be most certainly was not! NEVER did I agree to a "CONTRACT"! I was told the initial fee and monthly cost yet was told time and time again that I could cancel the sessions at anytime. The LA Fitness rep never told me that there was a cancellation policy or that their was a fee for canceling. NEVER was I made aware of the fact that I was entering into a 52 WEEK (ONE YEAR!!!!!!) personnel training agreement at $50 a session!!!!!!. If I had been made aware of this extensive obligation I never would have agreed. This personnel training was for my 16y/o daughter who just wanted a few months of training to develop an exercise program for herself. To make that type of commitment without knowing what may happen in my daughter's life or to her health would not have been a smart decision for us. NEVER did I see/read or have "clearly" explained to me The New Client Checklist at the time of my discussions with the rep. AGAIN, had this information been presented to me at the time of the discussion I never would have agreed to the personnel training. Extensive discussion between myself and the LA Fitness rep took place before I signed "a" document. Throughout the discussion the LA Fitness rep FAILED to disclose to me pertinent information regarding the policies and procedures of LA Fitness personnel training. AGAIN, had I been made aware of the above I never would have agreed to the personnel training. I placed my initials/signature on a document under false pretenses! When I signed the documents it was on a small pen pad. The document was on a computer screen and the rep never correlated the contract with what I was signing (realized that too late). Never would I have though that the LA Fitness rep would use misleading and deceptive tactics to get me to agree to something that was totally the opposite of what I had been told by him. As I stated in my original complaint, I have already paid $450.00 which pays for the few sessions my daughter did have with money remaining. I will pay no more. LA Fitness personnel training requires a LONG-TERM commitment up front with a LARGE sum of money attached to that commitment. Therefore instead of trying to hide this from unsuspecting members they should have their policies/procedures clearly laid out for members to see and read. Thank-you LA Fitness for APPEARING to care. If your policy was as your representative stated it to be there would be no need for acceptance of 33% of the remaining agreement. Regards,[redacted]
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”). The Agreement was for a minimum initial term of 12 months, beginning 3/2/16 (the “Initial Term”). Member paid a total of $234.00 up front, which included the enrollment fee, processing...
fee and payment for the first month of personal training services. He further agreed to make 11 more payments, in the amount of $135.00 each, every month, for the remainder of the Initial Term. His Agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the Agreement (the “Termination Fee”). Member claims that he requested to cancel in April. However, our records do not reflect that he paid such a Termination Fee at that time to cancel his agreement early. It was not until 8/3/16, when member came to our corporate office, that he paid the Termination Fee and LA Fitness cancelled the remaining term of his personal training agreement with no further billing or obligation. It should be noted that, at the time of the cancellation, member was in the process of being billed $135.00 for his monthly dues that were due on 8/2/16. Our system reflected that the initial billing attempt declined and our representative informed member that we would waive the balance from the declined once it posted in our system. However, shortly after member left our office, the payment ended up being captured later that same day. We have since processed a refund for that $135.00 payment back to that same account that was charged. However, failure by member to have used the services that he was billed for and were available to him prior to cancelling his Agreement does not entitle him to a refund.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The response indicates that I signed a contract, which I did and I am not disputing. The response did not address verbal contract I had made with the Personal Training Manager. I advised the Training Manager that I cannot afford to sign up for more than three months given my job situation, so how and why would a two year contract be put in front of me? The Personal Training Manager was fully aware of my job situation and acknowledged that I could not sign up for more than three months. We agreed to verbal contract terms which allowed me to cancel after three months, however a two year contract was put in front of me which I cannot afford. This is fraudulent. If she told me I was signing up for a two year commitment up front, after mentioning I cannot afford such an arrangement, there is no way I would have signed any document.
Regards,
[redacted]
Management contacted Ms. [redacted] regarding her concerns with the cancellation of her monthly dues membership. LA Fitness provides members with the option to cancel their membership at any location between the hours of 9AM-5PM Monday through Friday, but we strongly encourage that members mail in a...
written cancellation request via certified mail to ensure return-receipt. This cancellation policy is not designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properly. Ms. [redacted] states that she previously attempted to cancel her membership, but LA Fitness does not have a record of such a cancellation. As a courtesy, a cancellation was processed on 10/31/2017 and a refund of $77.04 was processed back to the [redacted]. We believe this matter to be resolved. Thank you.
Management contacted [redacted] regarding the cancellation of his monthly billed fitness membership. We confirmed the cancellation has been processed and no further billing will occur. Member is satisfied. Thank you
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I never signed a contract with LA Fitness. I went as a guest twice, the first time they did not charge me because they were very busy and told me to just go on through. The second time I went as a guest, I paid $10 via my credit card. Before I knew it, I was constantly being charged monthly, $32. I called them repeatedly and repeatedly over 2 years telling them I was not a member and to stop charging my credit card.
I changed my credit card 3 times because they were fraudulently charging me. Every time I changed my credit card, eventually they would somehow get my new credit card number and start charging it again. I am told they will no longer charge my credit card. However, I also told my credit card company to reverse all the monthly charges.Regards,[redacted]
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”). The Agreement was for a minimum initial term of 12 months, beginning 2/5/16 (the “Initial Term”). Member paid a total of $459.00 up front, which included the enrollment fee, processing...
fee and payment for the first month of personal training services. She further agreed to make 11 more consecutive monthly payments, in the amount of $360.00, beginning 3/5/16, for the remainder of the Initial Term. Member currently has 5 more payments remaining to fulfill the Initial Term.
It should be noted that our District Vice President contacted member regarding her concerns and offered to defer one of her monthly payments or to downgrade her program to a smaller package. Please note that we were not contractually obligated to provide these remedies, but these options were offered as a customer service consideration for our member. However, member elected not to take advantage of them. If member no longer wishes to continue with her valid Agreement, her Agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the Agreement.
LA Fitness will honor the voluntary cancellation provision of the Agreement should she elect to take advantage of it. Otherwise, she should be expected to honor her Agreement as LA Fitness stands ready to provide the services for which she contracted.
Our previous response still stands. Our records indicate [redacted] mailed in a cancelation form post marked 2/20/15 and his monthly billed membership has been cancelled. LA Fitness provides members with the option to cancel at any LA Fitness location between the hours of 8 AM-5 PM on Monday through Friday, but we strongly encouragemembers to send a written cancellation request via certified mail to ensure return-receipt. Our cancellation policy is not designed to make it difficultfor our members to cancel, but to ensure cancellations are handled properly. We believe this matter to be resolved. Thank you.
Management has made attempts to contact Mr. [redacted] regarding his concerns with the cancellation of his monthly dues family membership. However, we have not received a return call. LA Fitness provides members with the option to cancel their membership at any location between the hours of 9AM-5PM...
Monday through Friday, but we strongly encourage that members mail in a written cancellation request via certified mail to ensure return-receipt. This cancellation policy is not designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properly. Mr. [redacted] states that he attempted to cancel via mail. However, we have no record of receipt of such a cancellation request. As a result, no cancellation was processed and monthly billing attempted to continue based on the agreement terms. LA Fitness employees initiated calls to Mr. [redacted] requesting payment, since a cancellation request for his membership was not previously received. We strive to provide excellent customer service to our members and we apologize if Mr. [redacted] feels the phone calls were excessive.As a courtesy, a cancellation was processed on 11/30/2016 and the balance in the amount of $154.96 is been waived. We believe this matter to be resolved. Thank you.
LA Fitness processed a refund in the amount of $220.00 (refund applied to the same account used for payment). Please allow 5-7 business days for the refund to post to the account.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.First of all, I paid $320 per month not $180.00. I ensured I ask the director of training at the facility that I go, "what will happen with my sessions(24) that I have not used, he stated that "I will be refunded as I would be allowed to do the sessions since its medical reason. This is also stated in the contract "From Contract: ADDITIONAL RIGHTS TO CANCELLATION: You may also cancel this Agreement for any of the following reasons: If upon a doctor’s order, you cannot physically receive the services because of significant physical disability for a period in excess of six months. If you die, your estate shall be relieved of any further obligation for payment under the Agreement not then due and owing.
If you move your residence more than twenty-five (25) miles from any health club operated by seller. If the services cease to be offered as stated in the contract. All monies paid pursuant to such Agreement cancelled for the reasons contained in this subdivision shall be refunded within fifteen (15) days of receipt of such notice of cancellation; provided however that the seller may retain the expenses incurred and the portion of the total price representing the services used or completed, and further provided that the seller may demand the reasonable cost of goods and services which the buyer has consumed or wishes to retain after the cancellation of the Agreement. In no instance shall the seller demand more than the full Agreement price from the buyer. If the buyer has executed any credit or loan agreement to pay for all or part of health club services, any such negotiable instrument executed by the buyer shall also be returned within fifteen (15) days." I used 8 of 32 sessions that I have.
Please state where in contract that it states that I should not be refunded for sessions not used due to medical reason. This is not a issue I have control over, so is either I will be refunded for my 24 sessions ($960) that I did not used or I will be able to used those sessions once my doctor clear me that I can do intense work out and after I give birth within the next year. I will not be held liable for something I have no control over or breach a contract. Regards,[redacted]
Management contacted [redacted] regarding the cancellation of his monthly billed membership. He claims to have attempted to cancel his membership however the monthly billings have still occurred.
LA Fitness provides members with the option to cancel at any LA Fitness location between the hours of 8...
AM-5 PM on Monday through Friday, but we strongly encourage members to send a written cancellation request via certified mail to ensure return-receipt. Our cancellation policy is not designed to make it difficult for our members to cancel, but to ensure cancellations are handled properly.
Due to his attempt to cancel we have honored his request and processed a cancellation and no further billing will occur. As a courtesy a refund in the amount of $35.58 has been refunded back to the Visa card on file. We believe this matter to be resolved. Thank you.