Management has made attempts to contact Mr. [redacted] regarding his concerns with the cancellation of his monthly dues family membership. However, we have not received a return call. LA Fitness provides members with the option to cancel their membership at any location between the hours of 9AM-5PM...
Monday through Friday, but we strongly encourage that members mail in a written cancellation request via certified mail to ensure return-receipt. This cancellation policy is not designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properly. Mr. [redacted] states that he attempted to cancel via mail. However, we have no record of receipt of such a cancellation request. As a result, no cancellation was processed and monthly billing attempted to continue based on the agreement terms. LA Fitness employees initiated calls to Mr. [redacted] requesting payment, since a cancellation request for his membership was not previously received. We strive to provide excellent customer service to our members and we apologize if Mr. [redacted] feels the phone calls were excessive.As a courtesy, a cancellation was processed on 11/30/2016 and the balance in the amount of $154.96 is been waived. We believe this matter to be resolved. Thank you.
regarding the cancellation of [redacted] monthly billed fitness membership and his kids klub membership. She claims to have cancelled her membership, however a freeze was processed. Our records indicate no such request was received. Per his request an immediate cancellation has been processed for both memberships and a refund in the amount of $80.00 has been refunded back to the [redacted] card on file. Refunds take about 5-7 business days to be refunded. Member is satisfied. Thank you.
Member purchased personal training services pursuant to a written and fully executed agreement. The agreement was for a minimum initial term of 52 weeks, beginning 10/7/14 (the “Initial Term”). She paid a total of $219.00 up front, which included the processing fee and payment for the first...
four weeks of personal training sessions. She further agreed to make 12 more payments, in the amount of $160.00 each, every four weeks, beginning 11/4/14, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of her agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule outlining these terms.
Member’s personal training agreement also includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreement. This provision is clearly outlined on page 2 of her agreement. In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of 52 weeks and he voluntary cancelation provision. This Checklist was reviewed with her at the time of the ale, as acknowledged by her signature on the New Client Checklist (copies of he agreement and New Client Checklist are included with this response). Her ersonal training services agreement specifically provided her with a 10-day ight to cancel if these terms did not match her understanding (or for any reason) for a full refund.
However, she did not take advantage of this option within the rescission period. Thus, she was not entitled to terminate the agreement early without a fee. However, as of the time of this response, LA Fitness has not received any of the payments owed by member since 11/4/14. Since it is apparent that she now has no intent of fulfilling her contractual obligation to the remaining personal training agreement term, we have released her from her obligation to make the remaining payments due under her agreement. Additionally, LA Fitness will not pursue her for the outstanding balance she currently owes. Please note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and...
find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the...
business in reference to complaint ID [redacted], and While they have cancelled the agreement; the refund of $280 that has been deducted for September 2017 has not yet been processed and it has been 1 week now
please complete the refund to close the complaint to my satisfaction
Regards,
[redacted]
LA Fitness processed a refund in the amount of $220.00 (refund applied to the same account used for payment). Please allow 5-7 business days for the refund to post to the account.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Once again, I am rejecting this offer because of the misrepresentation done by the employees at the facility. All unused sessions should be refunded, including deposits at this point. I was never given a contract, was never informed of any cancellation window, was NEVER told that I was signing a contract. This is a COMMON thing that LA fitness does, look at the board...it's flooded with similar practices. The local club was absolutely no help, lied and used delay tactics. REFUND my sessions and my deposit. Also, I will be contacting the person whose private information was released to me in the first reply to inform them that LA FITNESS breached confidentiality [In the first rejected response, LA FITNESS attached a contract that belonged to another member, including their home address, phone number, last digits of credit card number, and other private information.]
Regards,
[redacted]
Management contacted member regarding his complaint. To resolve this matter, management as a courtesy cancelled membership and will refund the last three months of dues.
The refunds could take up to 7-10 days to complete and will go back to the [redacted] we have on file. We believe this...
Management emailed Ms. [redacted] regarding the excessive calls she is receiving. We want to assure her that this has been addressed with staff. If their are any further concerns we encourage her to reply to our email to discuss further. No further action will be taken. Thank you.
LA Fitness has made several attempts to contact [redacted] regarding his concerns, but he has not returned our calls. Our records reflect that he purchased personal training services pursuant to a written and fully executed agreement, beginning 7/11/15 (the “Initial Term”). Even if he felt pressured...
to buy, [redacted] personal training services agreement specifically provided him with a 10-day right to cancel, for any reason, by submitting a written notice of cancellation, for a full refund.
However, he did not take advantage of this option within the rescission period. Thus, he is not entitled to terminate the agreement and abandon his contractual obligations early without a fee. Nevertheless, rather than force our members to complete the entire term of their commitment if their circumstances change, we include a voluntary cancellation provision which affords our members the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreement. LA Fitness will honor this provision of [redacted] personal training agreement should he elect to take advantage of it. Otherwise, he should be expected to honor his agreement as LA Fitness stands ready to provide the services for which he contracted.
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”). The Agreement was for a minimum initial term of 12 months, beginning 2/5/16 (the “Initial Term”). Member paid a total of $459.00 up front, which included the enrollment fee, processing...
fee and payment for the first month of personal training services. She further agreed to make 11 more consecutive monthly payments, in the amount of $360.00, beginning 3/5/16, for the remainder of the Initial Term. Member currently has 5 more payments remaining to fulfill the Initial Term.
It should be noted that our District Vice President contacted member regarding her concerns and offered to defer one of her monthly payments or to downgrade her program to a smaller package. Please note that we were not contractually obligated to provide these remedies, but these options were offered as a customer service consideration for our member. However, member elected not to take advantage of them. If member no longer wishes to continue with her valid Agreement, her Agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the Agreement.
LA Fitness will honor the voluntary cancellation provision of the Agreement should she elect to take advantage of it. Otherwise, she should be expected to honor her Agreement as LA Fitness stands ready to provide the services for which she contracted.
Management spoke with Ms. [redacted] regarding her concerns. As a courtesy management agreed to refund the last three months and waive the outstanding balance. Refunds typically could take up to 5-7 business days to complete and will go back to the [redacted] on file. We believe this matter to be...
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I never signed a contract with LA Fitness. I went as a guest twice, the first time they did not charge me because they were very busy and told me to just go on through. The second time I went as a guest, I paid $10 via my credit card. Before I knew it, I was constantly being charged monthly, $32. I called them repeatedly and repeatedly over 2 years telling them I was not a member and to stop charging my credit card.
I changed my credit card 3 times because they were fraudulently charging me. Every time I changed my credit card, eventually they would somehow get my new credit card number and start charging it again. I am told they will no longer charge my credit card. However, I also told my credit card company to reverse all the monthly charges.Regards,[redacted]
LA Fitness contacted member regarding her concerns. We will allow her to renew her expired membership and will make her remaining personal training sessions available for her to upon the renewal of her membership.
Our Personal Training Director, [redacted] has attempted to contact [redacted] regarding her concerns and downgrading her sessions for the remainder of the agreement term. We encourage [redacted] to return [redacted] call so that we may better assist her with this request.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I just talked with [redacted] on the phone today about my case. I really appreciate [redacted]’s offer to refund me 50% of the training contract value. He mentioned the ‘many month runaround’ that I received from LA Fitness in handling this problem. At no time was I ever angry at [redacted]. I always acted professional and showed saintly patience with LA FitnessI do have one few things to mention. First, If I were to get 50% back then wouldn’t I be getting $750 credited to my credit card? That’s 50%. My refund should be $750.I know what the contract says, now. I sent in my cancellation notice a few days late.The training contract at best is quite obtuse and please understand this criticism, at worst it is predatory.I paid $1500 and received absolutely no training and sent my cancellation letter in a few days late. You must know how this feels. You do not know how much we like LA Fitness. You lost my trust and you have almost lost 2 great customers. It seems our trust was really only worth the $1500 that you have of mine. I’m not mad anymore. I’m sad that I can’t use the gym. I’m disappointed that I lost one of the best things I get to do. Your predatory business model allows you need to retain a certain amount of money in case a customer decides to quit the training contract.Your business model suggests that your predatory business procedures are paying off. Otherwise, as any normal business you'd want to keep me as a customer. But that is not your intention. I did not receive any training. No one set up any appointments. I sent the cancellation letter in assuming I would get 90% of my money refunded. ---------------------------------------------------What I think should happen is that I get a 100% refund.You know I tried to cancel the training contract because I sent a cancellation letter into your headquarters. The only reason why LA Fitness believes I do not deserve a 100% refund is because that letter was a few days late. You are keeping $900 because I was a few days late on sending my cancellation letter. Think how bad this is to me and to you. This is why I believe the contract is predatory. Do you really want to do business like this? Do you really believe you deserve $900 for giving me nothing?I know you do not want to give up that money that you took from my account. You don't even care if 2 customers leave. Because you know you can get away with this again. That's your business model. I would have quit the gym in October had I know you were going to be like this. You would not have gotten another $260 from me. But you led me on and you admitted that you led me on over the phone. Instead you got more money from me.You owe me a complete refund. You need to eliminate your predatory business practices. Your contract is unethical, unprofessional and predatory. I want to keep going to LA Fitness. I would like to remain a member for many years to come. Come on, don’t let us go away. I do not want to really join another gym.
Regards,
[redacted]
Management contacted Ms. [redacted] regarding her experience when attempting to process the cancellation of her monthly dues membership. Ms. [redacted] stated she Bastiattempted to cancel via telephone, which is not an accepted form of cancellation and as a result, no such cancellation was...
processed. A cancellation request for Ms. [redacted] account was received on 7/10/2017. There is no history of a previous request. Nevertheless, as a courtesy, we have agreed to refund $90 back to her Visa card on file. Refunds typically take 5-7 business days to complete. We believe this matter to be resolved. Thank you.
Management contacted [redacted] regarding the cancellation of his monthly billed membership. He claims to have attempted to cancel his membership however the monthly billings have still occurred.
LA Fitness provides members with the option to cancel at any LA Fitness location between the hours of 8...
AM-5 PM on Monday through Friday, but we strongly encourage members to send a written cancellation request via certified mail to ensure return-receipt. Our cancellation policy is not designed to make it difficult for our members to cancel, but to ensure cancellations are handled properly.
Due to his attempt to cancel we have honored his request and processed a cancellation and no further billing will occur. As a courtesy a refund in the amount of $35.58 has been refunded back to the Visa card on file. We believe this matter to be resolved. Thank you.
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”). The Agreement was for a minimum initial term of 12 months, beginning 3/2/16 (the “Initial Term”). Member paid a total of $234.00 up front, which included the enrollment fee, processing...
fee and payment for the first month of personal training services. He further agreed to make 11 more payments, in the amount of $135.00 each, every month, for the remainder of the Initial Term. His Agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the Agreement (the “Termination Fee”). Member claims that he requested to cancel in April. However, our records do not reflect that he paid such a Termination Fee at that time to cancel his agreement early. It was not until 8/3/16, when member came to our corporate office, that he paid the Termination Fee and LA Fitness cancelled the remaining term of his personal training agreement with no further billing or obligation. It should be noted that, at the time of the cancellation, member was in the process of being billed $135.00 for his monthly dues that were due on 8/2/16. Our system reflected that the initial billing attempt declined and our representative informed member that we would waive the balance from the declined once it posted in our system. However, shortly after member left our office, the payment ended up being captured later that same day. We have since processed a refund for that $135.00 payment back to that same account that was charged. However, failure by member to have used the services that he was billed for and were available to him prior to cancelling his Agreement does not entitle him to a refund.
Management contacted [redacted] regarding the cancellation of his monthly billed fitness membership. We confirmed the cancellation has been processed and no further billing will occur. Member is satisfied. Thank you
Management has made attempts to contact Mr. [redacted] regarding his concerns with the cancellation of his monthly dues family membership. However, we have not received a return call. LA Fitness provides members with the option to cancel their membership at any location between the hours of 9AM-5PM...
Monday through Friday, but we strongly encourage that members mail in a written cancellation request via certified mail to ensure return-receipt. This cancellation policy is not designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properly. Mr. [redacted] states that he attempted to cancel via mail. However, we have no record of receipt of such a cancellation request. As a result, no cancellation was processed and monthly billing attempted to continue based on the agreement terms. LA Fitness employees initiated calls to Mr. [redacted] requesting payment, since a cancellation request for his membership was not previously received. We strive to provide excellent customer service to our members and we apologize if Mr. [redacted] feels the phone calls were excessive.As a courtesy, a cancellation was processed on 11/30/2016 and the balance in the amount of $154.96 is been waived. We believe this matter to be resolved. Thank you.
Management contacted [redacted]...
regarding the cancellation of [redacted] monthly billed fitness membership and his kids klub membership. She claims to have cancelled her membership, however a freeze was processed. Our records indicate no such request was received. Per his request an immediate cancellation has been processed for both memberships and a refund in the amount of $80.00 has been refunded back to the [redacted] card on file. Refunds take about 5-7 business days to be refunded. Member is satisfied. Thank you.
Member purchased personal training services pursuant to a written and fully executed agreement. The agreement was for a minimum initial term of 52 weeks, beginning 10/7/14 (the “Initial Term”). She paid a total of $219.00 up front, which included the processing fee and payment for the first...
four weeks of personal training sessions. She further agreed to make 12 more payments, in the amount of $160.00 each, every four weeks, beginning 11/4/14, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of her agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule outlining these terms.
Member’s personal training agreement also includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreement. This provision is clearly outlined on page 2 of her agreement. In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of 52 weeks and he voluntary cancelation provision. This Checklist was reviewed with her at the time of the ale, as acknowledged by her signature on the New Client Checklist (copies of he agreement and New Client Checklist are included with this response). Her ersonal training services agreement specifically provided her with a 10-day ight to cancel if these terms did not match her understanding (or for any reason) for a full refund.
However, she did not take advantage of this option within the rescission period. Thus, she was not entitled to terminate the agreement early without a fee. However, as of the time of this response, LA Fitness has not received any of the payments owed by member since 11/4/14. Since it is apparent that she now has no intent of fulfilling her contractual obligation to the remaining personal training agreement term, we have released her from her obligation to make the remaining payments due under her agreement. Additionally, LA Fitness will not pursue her for the outstanding balance she currently owes. Please note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and...
find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the...
business in reference to complaint ID [redacted], and While they have cancelled the agreement; the refund of $280 that has been deducted for September 2017 has not yet been processed and it has been 1 week now
please complete the refund to close the complaint to my satisfaction
Regards,
[redacted]
LA Fitness processed a refund in the amount of $220.00 (refund applied to the same account used for payment). Please allow 5-7 business days for the refund to post to the account.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Once again, I am rejecting this offer because of the misrepresentation done by the employees at the facility. All unused sessions should be refunded, including deposits at this point. I was never given a contract, was never informed of any cancellation window, was NEVER told that I was signing a contract. This is a COMMON thing that LA fitness does, look at the board...it's flooded with similar practices. The local club was absolutely no help, lied and used delay tactics. REFUND my sessions and my deposit. Also, I will be contacting the person whose private information was released to me in the first reply to inform them that LA FITNESS breached confidentiality [In the first rejected response, LA FITNESS attached a contract that belonged to another member, including their home address, phone number, last digits of credit card number, and other private information.]
Regards,
[redacted]
Management contacted member regarding his complaint. To resolve this matter, management as a courtesy cancelled membership and will refund the last three months of dues.
The refunds could take up to 7-10 days to complete and will go back to the [redacted] we have on file. We believe this...
matter to be resolved. Thank you.
Management emailed Ms. [redacted] regarding the excessive calls she is receiving. We want to assure her that this has been addressed with staff. If their are any further concerns we encourage her to reply to our email to discuss further. No further action will be taken. Thank you.
LA Fitness has made several attempts to contact [redacted] regarding his concerns, but he has not returned our calls. Our records reflect that he purchased personal training services pursuant to a written and fully executed agreement, beginning 7/11/15 (the “Initial Term”). Even if he felt pressured...
to buy, [redacted] personal training services agreement specifically provided him with a 10-day right to cancel, for any reason, by submitting a written notice of cancellation, for a full refund.
However, he did not take advantage of this option within the rescission period. Thus, he is not entitled to terminate the agreement and abandon his contractual obligations early without a fee. Nevertheless, rather than force our members to complete the entire term of their commitment if their circumstances change, we include a voluntary cancellation provision which affords our members the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreement. LA Fitness will honor this provision of [redacted] personal training agreement should he elect to take advantage of it. Otherwise, he should be expected to honor his agreement as LA Fitness stands ready to provide the services for which he contracted.
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”). The Agreement was for a minimum initial term of 12 months, beginning 2/5/16 (the “Initial Term”). Member paid a total of $459.00 up front, which included the enrollment fee, processing...
fee and payment for the first month of personal training services. She further agreed to make 11 more consecutive monthly payments, in the amount of $360.00, beginning 3/5/16, for the remainder of the Initial Term. Member currently has 5 more payments remaining to fulfill the Initial Term.
It should be noted that our District Vice President contacted member regarding her concerns and offered to defer one of her monthly payments or to downgrade her program to a smaller package. Please note that we were not contractually obligated to provide these remedies, but these options were offered as a customer service consideration for our member. However, member elected not to take advantage of them. If member no longer wishes to continue with her valid Agreement, her Agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the Agreement.
LA Fitness will honor the voluntary cancellation provision of the Agreement should she elect to take advantage of it. Otherwise, she should be expected to honor her Agreement as LA Fitness stands ready to provide the services for which she contracted.
Management spoke with Ms. [redacted] regarding her concerns. As a courtesy management agreed to refund the last three months and waive the outstanding balance. Refunds typically could take up to 5-7 business days to complete and will go back to the [redacted] on file. We believe this matter to be...
resolved. Thank you
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I never signed a contract with LA Fitness. I went as a guest twice, the first time they did not charge me because they were very busy and told me to just go on through. The second time I went as a guest, I paid $10 via my credit card. Before I knew it, I was constantly being charged monthly, $32. I called them repeatedly and repeatedly over 2 years telling them I was not a member and to stop charging my credit card.
I changed my credit card 3 times because they were fraudulently charging me. Every time I changed my credit card, eventually they would somehow get my new credit card number and start charging it again. I am told they will no longer charge my credit card. However, I also told my credit card company to reverse all the monthly charges.Regards,[redacted]
LA Fitness contacted member regarding her concerns. We will allow her to renew her expired membership and will make her remaining personal training sessions available for her to upon the renewal of her membership.
Our Personal Training Director, [redacted] has attempted to contact [redacted] regarding her concerns and downgrading her sessions for the remainder of the agreement term. We encourage [redacted] to return [redacted] call so that we may better assist her with this request.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I just talked with [redacted] on the phone today about my case. I really appreciate [redacted]’s offer to refund me 50% of the training contract value. He mentioned the ‘many month runaround’ that I received from LA Fitness in handling this problem. At no time was I ever angry at [redacted]. I always acted professional and showed saintly patience with LA FitnessI do have one few things to mention. First, If I were to get 50% back then wouldn’t I be getting $750 credited to my credit card? That’s 50%. My refund should be $750.I know what the contract says, now. I sent in my cancellation notice a few days late.The training contract at best is quite obtuse and please understand this criticism, at worst it is predatory.I paid $1500 and received absolutely no training and sent my cancellation letter in a few days late. You must know how this feels. You do not know how much we like LA Fitness. You lost my trust and you have almost lost 2 great customers. It seems our trust was really only worth the $1500 that you have of mine. I’m not mad anymore. I’m sad that I can’t use the gym. I’m disappointed that I lost one of the best things I get to do. Your predatory business model allows you need to retain a certain amount of money in case a customer decides to quit the training contract.Your business model suggests that your predatory business procedures are paying off. Otherwise, as any normal business you'd want to keep me as a customer. But that is not your intention. I did not receive any training. No one set up any appointments. I sent the cancellation letter in assuming I would get 90% of my money refunded. ---------------------------------------------------What I think should happen is that I get a 100% refund.You know I tried to cancel the training contract because I sent a cancellation letter into your headquarters. The only reason why LA Fitness believes I do not deserve a 100% refund is because that letter was a few days late. You are keeping $900 because I was a few days late on sending my cancellation letter. Think how bad this is to me and to you. This is why I believe the contract is predatory. Do you really want to do business like this? Do you really believe you deserve $900 for giving me nothing?I know you do not want to give up that money that you took from my account. You don't even care if 2 customers leave. Because you know you can get away with this again. That's your business model. I would have quit the gym in October had I know you were going to be like this. You would not have gotten another $260 from me. But you led me on and you admitted that you led me on over the phone. Instead you got more money from me.You owe me a complete refund. You need to eliminate your predatory business practices. Your contract is unethical, unprofessional and predatory. I want to keep going to LA Fitness. I would like to remain a member for many years to come. Come on, don’t let us go away. I do not want to really join another gym.
Regards,
[redacted]
Management contacted Ms. [redacted] regarding her experience when attempting to process the cancellation of her monthly dues membership. Ms. [redacted] stated she Bastiattempted to cancel via telephone, which is not an accepted form of cancellation and as a result, no such cancellation was...
processed. A cancellation request for Ms. [redacted] account was received on 7/10/2017. There is no history of a previous request. Nevertheless, as a courtesy, we have agreed to refund $90 back to her Visa card on file. Refunds typically take 5-7 business days to complete. We believe this matter to be resolved. Thank you.
Management contacted [redacted] regarding the cancellation of his monthly billed membership. He claims to have attempted to cancel his membership however the monthly billings have still occurred.
LA Fitness provides members with the option to cancel at any LA Fitness location between the hours of 8...
AM-5 PM on Monday through Friday, but we strongly encourage members to send a written cancellation request via certified mail to ensure return-receipt. Our cancellation policy is not designed to make it difficult for our members to cancel, but to ensure cancellations are handled properly.
Due to his attempt to cancel we have honored his request and processed a cancellation and no further billing will occur. As a courtesy a refund in the amount of $35.58 has been refunded back to the Visa card on file. We believe this matter to be resolved. Thank you.
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”). The Agreement was for a minimum initial term of 12 months, beginning 3/2/16 (the “Initial Term”). Member paid a total of $234.00 up front, which included the enrollment fee, processing...
fee and payment for the first month of personal training services. He further agreed to make 11 more payments, in the amount of $135.00 each, every month, for the remainder of the Initial Term. His Agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the Agreement (the “Termination Fee”). Member claims that he requested to cancel in April. However, our records do not reflect that he paid such a Termination Fee at that time to cancel his agreement early. It was not until 8/3/16, when member came to our corporate office, that he paid the Termination Fee and LA Fitness cancelled the remaining term of his personal training agreement with no further billing or obligation. It should be noted that, at the time of the cancellation, member was in the process of being billed $135.00 for his monthly dues that were due on 8/2/16. Our system reflected that the initial billing attempt declined and our representative informed member that we would waive the balance from the declined once it posted in our system. However, shortly after member left our office, the payment ended up being captured later that same day. We have since processed a refund for that $135.00 payment back to that same account that was charged. However, failure by member to have used the services that he was billed for and were available to him prior to cancelling his Agreement does not entitle him to a refund.
Management contacted [redacted] regarding the cancellation of his monthly billed fitness membership. We confirmed the cancellation has been processed and no further billing will occur. Member is satisfied. Thank you