Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
[redacted]
Due to our club closing in the near future we apologize for any inconvenience this may have caused. Members will be notified accordingly as more specific details and dates are given. We appreciate our member’s feedback and concerns regarding our facilities and strive to provide a clean and healthy environment.Management has been in contact with our facilities team and is in the process of resolving some issues until club closure. Should you have any additional concerns please contact your home club. Thank you
Management followed up with Ms. [redacted] regarding her rebuttal. Management apologized to her on how she was treated at the club. Ms. [redacted] is not owed a full year of refunds but Management honored two additional kids club refunds of $20.00 each and one monthly membership dues refund of $54.98. Refunds will be processed to the [redacted] Card ending in [redacted] and could take up to 5-7 to complete. Ms. [redacted] has agreed to these final three refunds. We now believe this matter to be resolved. Thank you.
Our position has not changed. As outlined in our initial response, the LA Fitness records do not reflect a cancellation request prior to May of 2014 and, if she had cancelled it prior, she would have been provided with a receipt of cancellation, which she does not have.
Our previous response still stands. Management spoke to [redacted] regarding the pool repairs, we informed him that repairs have been scheduled. We appreciate our members patience in these matters as they take some time to resolve. Member is satisfied with the follow up. We believe this matter to be resolved. Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be unsatisfactory to me. I will wait for the business to review this response and hopefully we can come to some kind of resolution to this complaint. It appears I must have heard something that led me to believe I could cash this in at anytime or I wouldn't have submitted this complaint. I sincerely do not remember the mentioning of 7 days that apparently was in the contract to get a refund. . If LA Fitness is willing to split the cost in half with me I would be happy! I had to move back to my home in Bremerton and there is no LA Fitness in the Bremerton Area (Everett is a ferry ride and more than 2 hours away from Bremerton). So I canceled my membership when I left Everett and guess that the money I paid for this service is forfeited due to my cancelling. I asked about the refund and was told to call corporate, which I did to no avail. I lost my job in Everett and disposable income in September of this Year. I am now living on a pension and bills are really tight. I was hoping to capture this refund so I could buy my 6 Grandchildren Xmas Presents but it appears this will not be the case this year... I believe that the contract must have had the 7 day clause in it just because of LA Fitness's stand on this matter which is a lesson for me. I was hoping they could make an exception in this case based on my input and have some compassion for their customers. if I could recapture a $100.00 I would be happy and withdraw my complaint. These are good people and professional it just saddens me on this whole issue and apparently misunderstanding...Regards,Disappointed in Bremerton![redacted]
Management spoke to [redacted] on 10/15/14 regarding the
cancellation of her monthly billed membership. [redacted] states she cancelled in
September however we do not have a cancellation on file.
As a courtesy an immediate cancellation has been processed and no further billing will...
occur.
The balance for September monthly dues in the amount of $39.95 has been waived
and no further balance is owed. Thank you.
Management contacted [redacted] regarding the cancellation of her monthly dues fitness membership. [redacted] stated she cancelled both her training and fitness membership on 6/24/2016. The history on [redacted]’s account reflects that a cancellation was completed on her training...
membership.
However, there is no history regarding receipt of a cancellation request for her fitness membership. As a courtesy, a cancellation was completed on her fitness membership and a refund was processed back to her [redacted] card on file in the amount of $39.95. Refunds typically take 5-7 business days to complete.
We also received a chargeback for the monthly billing processed on August 1, 2016 and have agreed to accept the dispute as part of the resolution. [redacted] received an additional credit of $39.95 processed through her financial establishment. We believe this matter to be resolved. Thank you.
LA Fitness contacted member regarding her concerns. We will allow her to renew her expired membership and will make her remaining personal training sessions available for her to upon the renewal of her membership.
Management contacted Mr. [redacted] regarding his concerns with the billing on his monthly dues membership. LA Fitness provides members with the option to “Freeze” a membership in good standings with a 10 day notice prior to their next scheduled billing date. Mr. [redacted]’s membership records does not...
reflect a request for his membership to be “Frozen” during the months he is requesting an adjustment be honored. Nevertheless, as a courtesy, a refund of $44.04 was processed back to the [redacted] on file and a balance of $37.09 was waived. This reflects the difference between the freeze fee amount Mr. [redacted] had requested to pay and the monthly dues that were charged. A cancellation of his membership was also completed based on his request. We believe this matter to be resolved. Thank you.
As of the time of this response, member has 235 remaining personal training sessions available to use. However, the clear and conspicuous language in the training agreement member signed states very clearly, in a section entitled the "Initial Term Acknowledgement" on page 1, that "unless cancelled",...
the agreement continues on the same 4-week billing cycle after the Initial Term until written notice of cancellation is provided.
Additionally, this term is outlined again in the New Client Checklist which is provided with a copy of the membership agreement to her. Member again acknowledged in writing her understanding of this provision by signing the New Client Checklist as well (copies of the agreement and New Client Checklist are included with this response). As such, it was member’s obligation to notify us in writing that she did not want to continue with her membership. It was not until 2/20/15 that member notified LA Fitness of her intent to cancel.
At that time, LA Fitness did immediately cancel her personal training agreement with no further billing. However, member is not entitled to a refund of dues prior to her cancellation request.
The payment of $160.00 from 11/15/15 representing 4 of the remaining sessions returned declined. LA Fitness will refund $240.00 for the remaining 6 sessions (refund will be applied to the same account used for payment). Please allow 5-7 business days for the refund to post to the account.
Management spoke to [redacted] on 10/13/15 regarding the cancellation of his monthly billed membership and the last months dues prepaid. Member was under the impression when he prepaid his last month at the time of joining it would be refunded should he chose to cancel and not utilize the facility....
Member was misinformed regarding last months pre paid dues, however as a courtesy a refund in the amount of $59.43 has been refunded back to the MasterCard. refunds take about 5-7 business days to be refunded. Member is satisfied. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me as...
this is what we originally agreed upon. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and...
find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Management has contacted Ms. [redacted] regarding the incident that she encountered with staff. We advised her that this has been addressed and should she wish to discuss further to please return our call. No further action will be taken at this time. Thank you
There is no provision in member’s personal training agreement that allows her to terminate the agreement early if she moves, regardless of how far it may be from an LA Fitness location. Her agreement does include a voluntary cancelation provision, which affords her the option to unilaterally cancel...
at any time, for any reason, by paying only 50% of the remaining balance due under the agreement. However, LA Fitness is willing to reduce the cancellation fee from 50% down to 33% of the remaining agreement balance. Please note that we are not contractually obligated to provide this remedy, but this is being offered as a customer service consideration for our member. Member may contact her local club or our Member Service department at [redacted] to process payment.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[I was never notified that I could not have a membership after leaving the company. I was actually sent an email from the company to rejoin their gym membership a couple days prior to leaving. Furthermore, I was physically harassed in the facilities by [redacted], something which is unacceptable.]
Regards,
D [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
[redacted]
Due to our club closing in the near future we apologize for any inconvenience this may have caused. Members will be notified accordingly as more specific details and dates are given. We appreciate our member’s feedback and concerns regarding our facilities and strive to provide a clean and healthy environment.Management has been in contact with our facilities team and is in the process of resolving some issues until club closure. Should you have any additional concerns please contact your home club. Thank you
Management followed up with Ms. [redacted] regarding her rebuttal. Management apologized to her on how she was treated at the club. Ms. [redacted] is not owed a full year of refunds but Management honored two additional kids club refunds of $20.00 each and one monthly membership dues refund of $54.98. Refunds will be processed to the [redacted] Card ending in [redacted] and could take up to 5-7 to complete. Ms. [redacted] has agreed to these final three refunds. We now believe this matter to be resolved. Thank you.
Our position has not changed. As outlined in our initial response, the LA Fitness records do not reflect a cancellation request prior to May of 2014 and, if she had cancelled it prior, she would have been provided with a receipt of cancellation, which she does not have.
Our previous response still stands. Management spoke to [redacted] regarding the pool repairs, we informed him that repairs have been scheduled. We appreciate our members patience in these matters as they take some time to resolve. Member is satisfied with the follow up. We believe this matter to be resolved. Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be unsatisfactory to me. I will wait for the business to review this response and hopefully we can come to some kind of resolution to this complaint. It appears I must have heard something that led me to believe I could cash this in at anytime or I wouldn't have submitted this complaint. I sincerely do not remember the mentioning of 7 days that apparently was in the contract to get a refund. . If LA Fitness is willing to split the cost in half with me I would be happy! I had to move back to my home in Bremerton and there is no LA Fitness in the Bremerton Area (Everett is a ferry ride and more than 2 hours away from Bremerton). So I canceled my membership when I left Everett and guess that the money I paid for this service is forfeited due to my cancelling. I asked about the refund and was told to call corporate, which I did to no avail. I lost my job in Everett and disposable income in September of this Year. I am now living on a pension and bills are really tight. I was hoping to capture this refund so I could buy my 6 Grandchildren Xmas Presents but it appears this will not be the case this year... I believe that the contract must have had the 7 day clause in it just because of LA Fitness's stand on this matter which is a lesson for me. I was hoping they could make an exception in this case based on my input and have some compassion for their customers. if I could recapture a $100.00 I would be happy and withdraw my complaint. These are good people and professional it just saddens me on this whole issue and apparently misunderstanding...Regards,Disappointed in Bremerton![redacted]
Management spoke to [redacted] on 10/15/14 regarding the
cancellation of her monthly billed membership. [redacted] states she cancelled in
September however we do not have a cancellation on file.
As a courtesy an immediate cancellation has been processed and no further billing will...
occur.
The balance for September monthly dues in the amount of $39.95 has been waived
and no further balance is owed. Thank you.
Management contacted [redacted] regarding the cancellation of her monthly dues fitness membership. [redacted] stated she cancelled both her training and fitness membership on 6/24/2016. The history on [redacted]’s account reflects that a cancellation was completed on her training...
membership.
However, there is no history regarding receipt of a cancellation request for her fitness membership. As a courtesy, a cancellation was completed on her fitness membership and a refund was processed back to her [redacted] card on file in the amount of $39.95. Refunds typically take 5-7 business days to complete.
We also received a chargeback for the monthly billing processed on August 1, 2016 and have agreed to accept the dispute as part of the resolution. [redacted] received an additional credit of $39.95 processed through her financial establishment. We believe this matter to be resolved. Thank you.
LA Fitness contacted member regarding her concerns. We will allow her to renew her expired membership and will make her remaining personal training sessions available for her to upon the renewal of her membership.
Management contacted Mr. [redacted] regarding his concerns with the billing on his monthly dues membership. LA Fitness provides members with the option to “Freeze” a membership in good standings with a 10 day notice prior to their next scheduled billing date. Mr. [redacted]’s membership records does not...
reflect a request for his membership to be “Frozen” during the months he is requesting an adjustment be honored. Nevertheless, as a courtesy, a refund of $44.04 was processed back to the [redacted] on file and a balance of $37.09 was waived. This reflects the difference between the freeze fee amount Mr. [redacted] had requested to pay and the monthly dues that were charged. A cancellation of his membership was also completed based on his request. We believe this matter to be resolved. Thank you.
As of the time of this response, member has 235 remaining personal training sessions available to use. However, the clear and conspicuous language in the training agreement member signed states very clearly, in a section entitled the "Initial Term Acknowledgement" on page 1, that "unless cancelled",...
the agreement continues on the same 4-week billing cycle after the Initial Term until written notice of cancellation is provided.
Additionally, this term is outlined again in the New Client Checklist which is provided with a copy of the membership agreement to her. Member again acknowledged in writing her understanding of this provision by signing the New Client Checklist as well (copies of the agreement and New Client Checklist are included with this response). As such, it was member’s obligation to notify us in writing that she did not want to continue with her membership. It was not until 2/20/15 that member notified LA Fitness of her intent to cancel.
At that time, LA Fitness did immediately cancel her personal training agreement with no further billing. However, member is not entitled to a refund of dues prior to her cancellation request.
The payment of $160.00 from 11/15/15 representing 4 of the remaining sessions returned declined. LA Fitness will refund $240.00 for the remaining 6 sessions (refund will be applied to the same account used for payment). Please allow 5-7 business days for the refund to post to the account.
Management spoke to [redacted] on 10/13/15 regarding the cancellation of his monthly billed membership and the last months dues prepaid. Member was under the impression when he prepaid his last month at the time of joining it would be refunded should he chose to cancel and not utilize the facility....
Member was misinformed regarding last months pre paid dues, however as a courtesy a refund in the amount of $59.43 has been refunded back to the MasterCard. refunds take about 5-7 business days to be refunded. Member is satisfied. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me as...
this is what we originally agreed upon. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and...
find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Management has contacted Ms. [redacted] regarding the incident that she encountered with staff. We advised her that this has been addressed and should she wish to discuss further to please return our call. No further action will be taken at this time. Thank you
There is no provision in member’s personal training agreement that allows her to terminate the agreement early if she moves, regardless of how far it may be from an LA Fitness location. Her agreement does include a voluntary cancelation provision, which affords her the option to unilaterally cancel...
at any time, for any reason, by paying only 50% of the remaining balance due under the agreement. However, LA Fitness is willing to reduce the cancellation fee from 50% down to 33% of the remaining agreement balance. Please note that we are not contractually obligated to provide this remedy, but this is being offered as a customer service consideration for our member. Member may contact her local club or our Member Service department at [redacted] to process payment.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[I was never notified that I could not have a membership after leaving the company. I was actually sent an email from the company to rejoin their gym membership a couple days prior to leaving. Furthermore, I was physically harassed in the facilities by [redacted], something which is unacceptable.]
Regards,
D [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Better Business...
Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]