Management emailed Ms. [redacted] regarding the excessive calls she is receiving. We want to assure her that this has been addressed with staff. If their are any further concerns we encourage her to reply to our email to discuss further. No further action will be taken. Thank you.
Revdex.com:
I have reviewed the response made by the...
business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10720194, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Jackie Scott
A full refund has been issued in the amount of $318.70 back to the [redacted] card. Refunds take about 5-7 business days to be refunded back. [redacted] membership will remain at revoked status and will not be reinstated at this time. No further action will be taken. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to...
complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. I have not seen the check in the mail as of today but I will be looking for it. Thank you so much for your assistance.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this...
proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[We were contacted by [redacted] from LA Fitness regarding our complaint. It was found that due to our professions as personal trainers we are not being allowed to train within their facility for fear of solicitation. We have not, nor were ever planning to solicit services to their members. We just wanted to be able to train ourselves. We only trained at their facility one time, the same day of purchase, before this decision was made by management. Our thoughts were the few people that no longer work with our facility and were now employed by their facility made it a big issue to management. We have legal counsel and will be conferring with them about our next options for action.]
Regards,
[redacted]
regarding the cancellation of [redacted] monthly billed fitness membership and his kids klub membership. She claims to have cancelled her membership, however a freeze was processed. Our records indicate no such request was received. Per his request an immediate cancellation has been processed for both memberships and a refund in the amount of $80.00 has been refunded back to the [redacted] card on file. Refunds take about 5-7 business days to be refunded. Member is satisfied. Thank you.
As of the time of this response, LA Fitness has not received any of the payments owed by member since 12/30/14. Since it is apparent that he now has no intention to fulfill his contractual obligation to the remaining personal training agreement term, we have released him from his obligation to make the remaining payments due under his agreement. Additionally, LA Fitness will not pursue him for the outstanding balance he currently owes. Please note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member.
Member purchased personal training services pursuant to a written and fully executed agreement. The agreement was for a minimum initial term of 52 weeks, beginning 10/7/14 (the “Initial Term”). She paid a total of $219.00 up front, which included the processing fee and payment for the first...
four weeks of personal training sessions. She further agreed to make 12 more payments, in the amount of $160.00 each, every four weeks, beginning 11/4/14, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of her agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule outlining these terms.
Member’s personal training agreement also includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreement. This provision is clearly outlined on page 2 of her agreement. In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of 52 weeks and he voluntary cancelation provision. This Checklist was reviewed with her at the time of the ale, as acknowledged by her signature on the New Client Checklist (copies of he agreement and New Client Checklist are included with this response). Her ersonal training services agreement specifically provided her with a 10-day ight to cancel if these terms did not match her understanding (or for any reason) for a full refund.
However, she did not take advantage of this option within the rescission period. Thus, she was not entitled to terminate the agreement early without a fee. However, as of the time of this response, LA Fitness has not received any of the payments owed by member since 11/4/14. Since it is apparent that she now has no intent of fulfilling her contractual obligation to the remaining personal training agreement term, we have released her from her obligation to make the remaining payments due under her agreement. Additionally, LA Fitness will not pursue her for the outstanding balance she currently owes. Please note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Once again, I am rejecting this offer because of the misrepresentation done by the employees at the facility. All unused sessions should be refunded, including deposits at this point. I was never given a contract, was never informed of any cancellation window, was NEVER told that I was signing a contract. This is a COMMON thing that LA fitness does, look at the board...it's flooded with similar practices. The local club was absolutely no help, lied and used delay tactics. REFUND my sessions and my deposit. Also, I will be contacting the person whose private information was released to me in the first reply to inform them that LA FITNESS breached confidentiality [In the first rejected response, LA FITNESS attached a contract that belonged to another member, including their home address, phone number, last digits of credit card number, and other private information.]
Regards,
[redacted]
Management contacted Ms. [redacted]’s sister, who is a current member, regarding the requests mentioned in Mr. [redacted]’s response. As a courtesy, we have removed the guest privileges from her account and processed a refund. We believe this addresses the concerns brought forth. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have submitted more than enough information to LA Fitness, I have submitted bank statements, email copies, phone records, debit card numbers and multiple pieces of personal information with no resolution. These articles have been submitted to more than one set of management, all of which have been rude, disregarding or have not taken any action. it has caused me to have to change my account numbers TWICE because they've replaced employees on numerous occasions and who knows who has seen my information. I've been denied access to my home club and embarrassed beyond words at times. This company has not assisted in helping but rather create some ridiculous set of rules and demands to prove a payment was made to satisfy dues. they don't seem to play their part on a mistake that was out of my hands.
Regards,
[redacted]
Management contacted Mr. [redacted] regarding his concerns and offered a complimentary two week guest pass for his experience. Should Mr. [redacted] need additional assistance please contact us. We believe this matter to be resolved. Thank you.
Management spoke with Mr. [redacted] regarding his concerns. As a customer consideration, we removed his guest privileges and adjusted his monthly dues from $34.99 to $24.99. We believe this matter to be resolved and member is satisfied. Thank you.
Our District Manager spoke to member regarding her concerns. We have a female trainer available for her to work with. Otherwise, member will take advantage of the voluntary cancellation provision if she chooses not to continue with the remaining term of her personal training agreement.
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”). The Agreement was for a minimum initial term of 12 months, beginning 6/7/17 (the “Initial Term”). Member paid a total of $259.00 up front, which included the enrollment fee, processing...
fee and payment for the first month of personal training services. She further agreed to make 11 more consecutive monthly payments, in the amount of $160.00, beginning 7/7/17, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of the Agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule descriptions in the Agreement. Her Agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the Agreement. This provision is clearly outlined on page 2 of the agreement. In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement with the initial term of 12 months and the voluntary cancellation provision. This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response). Thus, under the clear and explicit terms of the Agreement, member is not entitled to a refund or to terminate the Agreement and abandon her contractual obligations (which were very clearly spelled out for her and acknowledged by her) early without a fee. However, as of the time of this response, member has disputed the payments with her bank and defaulted on the agreement term. Since it is apparent that she now has no intention to fulfill her contractual obligation to the remaining personal training agreement term, we have released her from this obligation to make the remaining payments due under her agreement. Additionally, LA Fitness will not pursue her for the outstanding balance she currently owes. Please note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Management spoke to [redacted] regarding the cancellation of his monthly billed family membership. After much discussion it was agreed upon that the intent was to cancel within the rescission period. We have agreed to honor this request and process an immediate cancellation for the entire...
membership. No further billing will occur. A refund in the amount of $305.59 has been refunded back to the [redacted] card on file. Refunds take about 5-7 business days to be refunded. We believe this matter to be resolved. Thank you.
Management emailed Ms. [redacted] regarding the excessive calls she is receiving. We want to assure her that this has been addressed with staff. If their are any further concerns we encourage her to reply to our email to discuss further. No further action will be taken. Thank you.
LA Fitness may contact me to resolve this issue only.
Revdex.com:
I have reviewed the response made by the...
business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10720194, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Jackie Scott
A full refund has been issued in the amount of $318.70 back to the [redacted] card. Refunds take about 5-7 business days to be refunded back. [redacted] membership will remain at revoked status and will not be reinstated at this time. No further action will be taken. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to...
complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. I have not seen the check in the mail as of today but I will be looking for it. Thank you so much for your assistance.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this...
proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[We were contacted by [redacted] from LA Fitness regarding our complaint. It was found that due to our professions as personal trainers we are not being allowed to train within their facility for fear of solicitation. We have not, nor were ever planning to solicit services to their members. We just wanted to be able to train ourselves. We only trained at their facility one time, the same day of purchase, before this decision was made by management. Our thoughts were the few people that no longer work with our facility and were now employed by their facility made it a big issue to management. We have legal counsel and will be conferring with them about our next options for action.]
Regards,
[redacted]
Management contacted [redacted]...
regarding the cancellation of [redacted] monthly billed fitness membership and his kids klub membership. She claims to have cancelled her membership, however a freeze was processed. Our records indicate no such request was received. Per his request an immediate cancellation has been processed for both memberships and a refund in the amount of $80.00 has been refunded back to the [redacted] card on file. Refunds take about 5-7 business days to be refunded. Member is satisfied. Thank you.
As of the time of this response, LA Fitness has not received any of the payments owed by member since 12/30/14. Since it is apparent that he now has no intention to fulfill his contractual obligation to the remaining personal training agreement term, we have released him from his obligation to make the remaining payments due under his agreement. Additionally, LA Fitness will not pursue him for the outstanding balance he currently owes. Please note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member.
Member purchased personal training services pursuant to a written and fully executed agreement. The agreement was for a minimum initial term of 52 weeks, beginning 10/7/14 (the “Initial Term”). She paid a total of $219.00 up front, which included the processing fee and payment for the first...
four weeks of personal training sessions. She further agreed to make 12 more payments, in the amount of $160.00 each, every four weeks, beginning 11/4/14, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of her agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule outlining these terms.
Member’s personal training agreement also includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreement. This provision is clearly outlined on page 2 of her agreement. In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of 52 weeks and he voluntary cancelation provision. This Checklist was reviewed with her at the time of the ale, as acknowledged by her signature on the New Client Checklist (copies of he agreement and New Client Checklist are included with this response). Her ersonal training services agreement specifically provided her with a 10-day ight to cancel if these terms did not match her understanding (or for any reason) for a full refund.
However, she did not take advantage of this option within the rescission period. Thus, she was not entitled to terminate the agreement early without a fee. However, as of the time of this response, LA Fitness has not received any of the payments owed by member since 11/4/14. Since it is apparent that she now has no intent of fulfilling her contractual obligation to the remaining personal training agreement term, we have released her from her obligation to make the remaining payments due under her agreement. Additionally, LA Fitness will not pursue her for the outstanding balance she currently owes. Please note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Once again, I am rejecting this offer because of the misrepresentation done by the employees at the facility. All unused sessions should be refunded, including deposits at this point. I was never given a contract, was never informed of any cancellation window, was NEVER told that I was signing a contract. This is a COMMON thing that LA fitness does, look at the board...it's flooded with similar practices. The local club was absolutely no help, lied and used delay tactics. REFUND my sessions and my deposit. Also, I will be contacting the person whose private information was released to me in the first reply to inform them that LA FITNESS breached confidentiality [In the first rejected response, LA FITNESS attached a contract that belonged to another member, including their home address, phone number, last digits of credit card number, and other private information.]
Regards,
[redacted]
Management contacted Ms. [redacted]’s sister, who is a current member, regarding the requests mentioned in Mr. [redacted]’s response. As a courtesy, we have removed the guest privileges from her account and processed a refund. We believe this addresses the concerns brought forth. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have submitted more than enough information to LA Fitness, I have submitted bank statements, email copies, phone records, debit card numbers and multiple pieces of personal information with no resolution. These articles have been submitted to more than one set of management, all of which have been rude, disregarding or have not taken any action. it has caused me to have to change my account numbers TWICE because they've replaced employees on numerous occasions and who knows who has seen my information. I've been denied access to my home club and embarrassed beyond words at times. This company has not assisted in helping but rather create some ridiculous set of rules and demands to prove a payment was made to satisfy dues. they don't seem to play their part on a mistake that was out of my hands.
Regards,
[redacted]
Management contacted Mr. [redacted] regarding his concerns and offered a complimentary two week guest pass for his experience. Should Mr. [redacted] need additional assistance please contact us. We believe this matter to be resolved. Thank you.
Management spoke with Mr. [redacted] regarding his concerns. As a customer consideration, we removed his guest privileges and adjusted his monthly dues from $34.99 to $24.99. We believe this matter to be resolved and member is satisfied. Thank you.
LA Fitness cancelled member's regular fitness membership and personal training agreement with no further billing or obligation.
Our District Manager spoke to member regarding her concerns. We have a female trainer available for her to work with. Otherwise, member will take advantage of the voluntary cancellation provision if she chooses not to continue with the remaining term of her personal training agreement.
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”). The Agreement was for a minimum initial term of 12 months, beginning 6/7/17 (the “Initial Term”). Member paid a total of $259.00 up front, which included the enrollment fee, processing...
fee and payment for the first month of personal training services. She further agreed to make 11 more consecutive monthly payments, in the amount of $160.00, beginning 7/7/17, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of the Agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule descriptions in the Agreement. Her Agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the Agreement. This provision is clearly outlined on page 2 of the agreement. In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement with the initial term of 12 months and the voluntary cancellation provision. This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response). Thus, under the clear and explicit terms of the Agreement, member is not entitled to a refund or to terminate the Agreement and abandon her contractual obligations (which were very clearly spelled out for her and acknowledged by her) early without a fee. However, as of the time of this response, member has disputed the payments with her bank and defaulted on the agreement term. Since it is apparent that she now has no intention to fulfill her contractual obligation to the remaining personal training agreement term, we have released her from this obligation to make the remaining payments due under her agreement. Additionally, LA Fitness will not pursue her for the outstanding balance she currently owes. Please note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Management spoke to [redacted] regarding the cancellation of his monthly billed family membership. After much discussion it was agreed upon that the intent was to cancel within the rescission period. We have agreed to honor this request and process an immediate cancellation for the entire...
membership. No further billing will occur. A refund in the amount of $305.59 has been refunded back to the [redacted] card on file. Refunds take about 5-7 business days to be refunded. We believe this matter to be resolved. Thank you.