Management contacted [redacted] regarding the cancellation of his membership. Management cancelled[redacted] membership 3/7 day and waived balance owed $238.98. We believe this matter to be resolved.
Should [redacted] have any further concerns please contact us. Thank you.
The address has an extra letter "C" in the word East. Please send to [redacted] Not sure if that would make a difference but didn't want to take chances. I would appreciated it.
Member received credit for the two charges in the amount of $200.00 from her bank and we have released her from her obligation to the remaining personal training agreement term with no further billing.
Member’s claim is not consistent with the clear and conspicuous language in the training agreement she signed and she was properly billed after the initial 12-week period in strict accordance with the plainlanguage of the contract she signed. In particular, the "Initial Term Acknowledgement" on page...
1 of the membership agreement clearly states that "unless cancelled", the agreement will automatically continue in 4 week increments after the Initial Term until written notice of cancellation is provided. Additionally, this is outlined in the "New Client Checklist" which is also provided with a copy of the membership agreement and in the training booklet given to all new members (copies of the agreement and New Client Checklist are included with this response). As such, it was member’s obligation to notify us that she did not want to continue with her membership. It was not until 11/29/14 that we received notification from member of her intent to cancel. Thus, she is not entitled to a refund. Nevertheless, LA Fitness offered to refund $440.00 for two billing cycles. Please note that we were not contractually obligated to provide this remedy, but this was being done as a customer service consideration for our member. However, she declined the refund. LA Fitness remains willing to honor a refund of $440.00 should member elect to take advantage of it.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I only signed for the membership form and never seen this form before. The saler [redacted] used my card information and I don't know who signed it for me. I only signed for the one month training and got a receipt. I just knew [redacted] has been fired because he did the same thing to lots of people which means he really defrauds to people and didn't do good business. I went to LA fitness office at [redacted] on April 12 and asked him to cancel it for me. He printed a cancelation form and I sent it to the corporate office in Irvine but I don't know they didn't cancel the plan for me.
I went back to [redacted] gym and asked him why they still didn't cancel it for me. He printed a letter and I sent it again. But they still didn't cancel it and kept charging my card. I went to [redacted] gym for five times and didn't get a result every time. I have no way to do and cancelled my old card. But they still charged my new cards for twice. I'm so confused who gave my new card information to them because I never showed it to them. I think they contacted my bank and asked my new card information without my permission.
I called the corporate office for twice and they refused to give me full refund. No one contact me until now. My phone number is [redacted]. Please call me, please call me to solve it. The transaction already caused big problems to my life. I don't have enough money to pay for renting and I will not have place to live next month.
I texted to my coach in LA fitness gym located in [redacted]. He told me [redacted] has been fired and he did do the wrong thing to many people. The attchment is the evidence of the text content.
Regards,[redacted]
Management spoke to [redacted] on 12/9/14 regarding the monthly billings for his membership. It was agreed upon to issue a refund in the amount of 399.92 for 8 months of monthly dues. Refunds were processedback to the [redacted] card and take about 5-7 business days. Member is...
LA Fitness cancelled the remaining term of member's personal training agreement with no further billing or obligation. We did receive any payments after 2 months.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
to this day, nobody names [redacted] contacted me still. I spoke with a blonde young girl many times at the [redacted] location and left messages with her. She personally said to me she was still trying to get someone to call me.
this is all I wanted, to be released from this. For this, I am grateful. This ends my business with LA Fitness. Hopefully they will learn from this and teach their employees that swindling people will not be tolerated. I sure learned that when someone tell you something that is too good to be true, it probably is.
Thank you for you time, energy, and attention to my concerns and for releasing me from this awful situation.
[redacted]
Our same response still standsManagement spoke to Ms. [redacted] regarding her Fitness 19 membership. Our records indicate we did not acquire her membership and asked that she provide proof of payment up until the acquisition. Once this information is provide we can better assist Ms. [redacted]. Thank you
LA Fitness contacted member regarding his concerns. His personal training agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreement. However, we offered to...
reduce the early termination fee from 50% to 25% of the remaining agreement balance. Member elected to take advantage of the reduced cancellation fee and we cancelled the remaining term of his personal training agreement accordingly.
Management spoke to [redacted] on 1/13/15 regarding the cancellation of her monthly billed membership. An immediate cancellation has been processed and no further billings will occur. A refund in the amount of $179.94 has beenprocessed back to the [redacted] card. Refund take about 5-7 business days to be...
LA Fitness processed a refund in the amount of $270.00 (refund applied to the same account used for payment). Please allow 5-7 business days for the refund to post to the account.
Our records reflect that member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”). The Agreement was for a minimum initial term of 12 months, beginning 11/25/15 (the “Initial Term”). Member paid a total of $210.00 up front, which included the...
processing fee and payment for the first month of personal training sessions.
Our records also reflect that member’s wife, [redacted], purchased personal training services pursuant to a separate written and fully executed Agreement. Her Agreement was also for a minimum initial term of 12 months, beginning 12/8/15. She paid a total of $259.00 up front, which included the enrollment fee, processing fee and payment for the first month of personal training sessions. They further agreed to make 11 more payments each, in the amount of $160.00 each, every month, beginning 12/25/15 and 1/8/16 respectively, for the remainder of each of their Initial Terms.
These terms are clearly outlined on page 1 of their Agreements and they acknowledged their understanding of these billing terms by initialing three separate sections of the payment schedule sections of the Agreements. It is LA Fitness’ policy and practice to provide our members with a complete copy of their Agreement at the time of enrollment. In addition, their Agreements included a New Client Checklist which outlined key terms, including their acknowledgement that they received and read copies of their personal training agreements with the initial terms of 12 months.
These Checklists were reviewed with them at the time of the sale, as acknowledged by their signatures and initials on the New Client Checklists (copies of both of the Agreements and New Client Checklists are included with this response). Furthermore, LA Fitness specifically includes in all personal training agreements, including these members, a provision that afforded them with a 10-day right to cancel if these terms did not match their understanding (or for any reason) simply by submitting a written notice of cancellation and they would receive a full refund. However, they did not take advantage of this option within the rescission period.
Thus, under the clear and explicit terms of the Agreement, they are not entitled to refunds or to terminate the Agreements and abandon their contractual obligations (which were very clearly spelled out for them and acknowledged by them) early without a fee. If members no longer wish to continue with their valid Agreements, their personal training agreements include a voluntary cancelation provision, which affords them the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the Agreements.
LA Fitness will honor this cancellation provision should they elect to take advantage of it. Otherwise, they should be expected to honor their Agreements as LA Fitness stands ready to provide the services for which they contracted. With respect to their regular fitness memberships, their fitness membership agreement is a month to month agreement that they can cancel at any time simply by submitting a written request to cancel to LAF at P.O. Box 54170, Irvine, CA 92619-4170.
However, the circumstance does not entitle them to a refund of the Initiation fee or monthly dues billed prior to their cancellation request.
Management spoke to Ms. [redacted]
on 11/5/14 in regards to her annually billed membership. We have issued a
refund in the amount of $143.88 back to the MasterCard. Refunds take about 5-7
business days to be refunded back. Thank
you.
Management has made several attempts to contact [redacted] to discuss his concerns. Management left [redacted] a message stating that no refund is owed. We encourage [redacted] to return our call so we can adequately respond to his concerns. Thank you.
Management spoke to [redacted] on 1/21/15 regarding the cancellation of his monthly billed membership. We have processed an immediate cancellation per his request and issued a refund in the amount of $29.99 back to the [redacted]card. Refunds take about 5-7 business days to be refunded. Member is...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Management spoke with Ms. [redacted] regarding her complaint. Management advised Ms. [redacted] that LA Fitness will not dispute the four chargebacks of $49.95 each that they filed. No other refunds are owed. We believe this matter to be resolved. Thank you.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.About the additial cancellation rights in the contract, what if I relocation, and there is no LAF with 25 miles,can I cancel it without any fee?Regards,[redacted]
Management contacted [redacted] regarding the cancellation of his membership. Management cancelled[redacted] membership 3/7 day and waived balance owed $238.98. We believe this matter to be resolved.
Should [redacted] have any further concerns please contact us. Thank you.
The address has an extra letter "C" in the word East. Please send to [redacted] Not sure if that would make a difference but didn't want to take chances. I would appreciated it.
Member received credit for the two charges in the amount of $200.00 from her bank and we have released her from her obligation to the remaining personal training agreement term with no further billing.
Member’s claim is not consistent with the clear and conspicuous language in the training agreement she signed and she was properly billed after the initial 12-week period in strict accordance with the plainlanguage of the contract she signed. In particular, the "Initial Term Acknowledgement" on page...
1 of the membership agreement clearly states that "unless cancelled", the agreement will automatically continue in 4 week increments after the Initial Term until written notice of cancellation is provided. Additionally, this is outlined in the "New Client Checklist" which is also provided with a copy of the membership agreement and in the training booklet given to all new members (copies of the agreement and New Client Checklist are included with this response). As such, it was member’s obligation to notify us that she did not want to continue with her membership. It was not until 11/29/14 that we received notification from member of her intent to cancel. Thus, she is not entitled to a refund. Nevertheless, LA Fitness offered to refund $440.00 for two billing cycles. Please note that we were not contractually obligated to provide this remedy, but this was being done as a customer service consideration for our member. However, she declined the refund. LA Fitness remains willing to honor a refund of $440.00 should member elect to take advantage of it.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I only signed for the membership form and never seen this form before. The saler [redacted] used my card information and I don't know who signed it for me. I only signed for the one month training and got a receipt. I just knew [redacted] has been fired because he did the same thing to lots of people which means he really defrauds to people and didn't do good business. I went to LA fitness office at [redacted] on April 12 and asked him to cancel it for me. He printed a cancelation form and I sent it to the corporate office in Irvine but I don't know they didn't cancel the plan for me.
I went back to [redacted] gym and asked him why they still didn't cancel it for me. He printed a letter and I sent it again. But they still didn't cancel it and kept charging my card. I went to [redacted] gym for five times and didn't get a result every time. I have no way to do and cancelled my old card. But they still charged my new cards for twice. I'm so confused who gave my new card information to them because I never showed it to them. I think they contacted my bank and asked my new card information without my permission.
I called the corporate office for twice and they refused to give me full refund. No one contact me until now. My phone number is [redacted]. Please call me, please call me to solve it. The transaction already caused big problems to my life. I don't have enough money to pay for renting and I will not have place to live next month.
I texted to my coach in LA fitness gym located in [redacted]. He told me [redacted] has been fired and he did do the wrong thing to many people. The attchment is the evidence of the text content.
Regards,[redacted]
Management spoke to [redacted] on 12/9/14 regarding the monthly billings for his membership. It was agreed upon to issue a refund in the amount of 399.92 for 8 months of monthly dues. Refunds were processedback to the [redacted] card and take about 5-7 business days. Member is...
satisfied.
LA Fitness cancelled the remaining term of member's personal training agreement with no further billing or obligation. We did receive any payments after 2 months.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
to this day, nobody names [redacted] contacted me still. I spoke with a blonde young girl many times at the [redacted] location and left messages with her. She personally said to me she was still trying to get someone to call me.
this is all I wanted, to be released from this. For this, I am grateful. This ends my business with LA Fitness. Hopefully they will learn from this and teach their employees that swindling people will not be tolerated. I sure learned that when someone tell you something that is too good to be true, it probably is.
Thank you for you time, energy, and attention to my concerns and for releasing me from this awful situation.
[redacted]
Our same response still standsManagement spoke to Ms. [redacted] regarding her Fitness 19 membership. Our records indicate we did not acquire her membership and asked that she provide proof of payment up until the acquisition. Once this information is provide we can better assist Ms. [redacted]. Thank you
LA Fitness contacted member regarding his concerns. His personal training agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreement. However, we offered to...
reduce the early termination fee from 50% to 25% of the remaining agreement balance. Member elected to take advantage of the reduced cancellation fee and we cancelled the remaining term of his personal training agreement accordingly.
Management spoke to [redacted] on 1/13/15 regarding the cancellation of her monthly billed membership. An immediate cancellation has been processed and no further billings will occur. A refund in the amount of $179.94 has beenprocessed back to the [redacted] card. Refund take about 5-7 business days to be...
refunded. Member is satisfied. Thank you.
LA Fitness processed a refund in the amount of $270.00 (refund applied to the same account used for payment). Please allow 5-7 business days for the refund to post to the account.
Our records reflect that member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”). The Agreement was for a minimum initial term of 12 months, beginning 11/25/15 (the “Initial Term”). Member paid a total of $210.00 up front, which included the...
processing fee and payment for the first month of personal training sessions.
Our records also reflect that member’s wife, [redacted], purchased personal training services pursuant to a separate written and fully executed Agreement. Her Agreement was also for a minimum initial term of 12 months, beginning 12/8/15. She paid a total of $259.00 up front, which included the enrollment fee, processing fee and payment for the first month of personal training sessions. They further agreed to make 11 more payments each, in the amount of $160.00 each, every month, beginning 12/25/15 and 1/8/16 respectively, for the remainder of each of their Initial Terms.
These terms are clearly outlined on page 1 of their Agreements and they acknowledged their understanding of these billing terms by initialing three separate sections of the payment schedule sections of the Agreements. It is LA Fitness’ policy and practice to provide our members with a complete copy of their Agreement at the time of enrollment. In addition, their Agreements included a New Client Checklist which outlined key terms, including their acknowledgement that they received and read copies of their personal training agreements with the initial terms of 12 months.
These Checklists were reviewed with them at the time of the sale, as acknowledged by their signatures and initials on the New Client Checklists (copies of both of the Agreements and New Client Checklists are included with this response). Furthermore, LA Fitness specifically includes in all personal training agreements, including these members, a provision that afforded them with a 10-day right to cancel if these terms did not match their understanding (or for any reason) simply by submitting a written notice of cancellation and they would receive a full refund. However, they did not take advantage of this option within the rescission period.
Thus, under the clear and explicit terms of the Agreement, they are not entitled to refunds or to terminate the Agreements and abandon their contractual obligations (which were very clearly spelled out for them and acknowledged by them) early without a fee. If members no longer wish to continue with their valid Agreements, their personal training agreements include a voluntary cancelation provision, which affords them the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the Agreements.
LA Fitness will honor this cancellation provision should they elect to take advantage of it. Otherwise, they should be expected to honor their Agreements as LA Fitness stands ready to provide the services for which they contracted. With respect to their regular fitness memberships, their fitness membership agreement is a month to month agreement that they can cancel at any time simply by submitting a written request to cancel to LAF at P.O. Box 54170, Irvine, CA 92619-4170.
However, the circumstance does not entitle them to a refund of the Initiation fee or monthly dues billed prior to their cancellation request.
Management spoke to Ms. [redacted]
on 11/5/14 in regards to her annually billed membership. We have issued a
refund in the amount of $143.88 back to the MasterCard. Refunds take about 5-7
business days to be refunded back. Thank
you.
Management has made several attempts to contact [redacted] to discuss his concerns. Management left [redacted] a message stating that no refund is owed. We encourage [redacted] to return our call so we can adequately respond to his concerns. Thank you.
Management spoke to [redacted] on 1/21/15 regarding the cancellation of his monthly billed membership. We have processed an immediate cancellation per his request and issued a refund in the amount of $29.99 back to the [redacted]card. Refunds take about 5-7 business days to be refunded. Member is...
satisfied.Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Management spoke with Ms. [redacted] regarding her complaint. Management advised Ms. [redacted] that LA Fitness will not dispute the four chargebacks of $49.95 each that they filed. No other refunds are owed. We believe this matter to be resolved. Thank you.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.About the additial cancellation rights in the contract, what if I relocation, and there is no LAF with 25 miles,can I cancel it without any fee?Regards,[redacted]
Management as a courtesy canceled membership with no refund. We believe this matter to be resolved and member satisfied with resolution. Thank you.