Management contacted [redacted] regarding her concerns with her monthly billed membership and the cancellation process. LA Fitness provides members with the option to cancel at any LA Fitness location between the hours of 8 AM-5 PM on Monday through Friday, but we strongly encourage members to...
send a written cancellation request via certified mail to ensure return-receipt.
Our cancellation policy is not designed to make it difficult for our members to cancel, but to ensure cancellations are handled properly. [redacted] membership cancellation was completed on April 22, 2016 and refund of $29.99 was processed back to the [redacted] on file. Typically refunds take 5-7 business days to complete. We believe this matter to be resolved. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Member purchased personal training services pursuant to a signed, written agreement. The agreement was for a minimum of 52 weeks, beginning 8/14/14 (the “Initial Term”). At the time of the sale, she paid a total of $309.00, which included the enrollment fee, processing fee and payment for the first...
four weeks of sessions. She further agreed to make 12 more payments, in the amount of $160.00, every four weeks, beginning 9/11/14. These terms are clearly outlined on page 1 of her agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule. Additionally, her personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreement. This provision is clearly outlined on page 2 of her agreement. In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of 52 weeks and the voluntary cancelation provision. This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response). Her personal training services agreement specifically provided her with a 10-day right to cancel if these terms did not match her understanding (or for any reason) for a full refund. However, she did not take advantage of this option within the rescission period. Thus, she is not entitled to terminate the agreement early without a fee. If member no longer wishes to continue with her valid agreement, LA Fitness will honor the voluntary cancellation provision in member’s personal training agreement should she elect to take advantage of it. Otherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted.
Management has made several attempts to contact Ms. [redacted] to discuss her concerns. However, we have not received a return call. As a courtesy, a cancellation was processed on 8/2/2017 and a cancellation confirmation receipt was e-mailed to her. Should Ms. [redacted] need additional...
assistance, we encourage her to return our calls so we can adequately assist her. Thank you
Management spoke with Mr. [redacted] regarding his complaint. Management explained to Mr. [redacted], even though Eddie was not terminated and could not get in to details the matter was handled. No further action will be taken. Thank you.
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”). The Agreement was for a minimum initial term of 12 months, beginning 6/7/17 (the “Initial Term”). Member paid a total of $259.00 up front, which included the enrollment fee, processing...
fee and payment for the first month of personal training services. She further agreed to make 11 more consecutive monthly payments, in the amount of $160.00, beginning 7/7/17, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of the Agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule descriptions in the Agreement. Her Agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the Agreement. This provision is clearly outlined on page 2 of the agreement. In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement with the initial term of 12 months and the voluntary cancellation provision. This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response). Thus, under the clear and explicit terms of the Agreement, member is not entitled to a refund or to terminate the Agreement and abandon her contractual obligations (which were very clearly spelled out for her and acknowledged by her) early without a fee. However, as of the time of this response, member has disputed the payments with her bank and defaulted on the agreement term. Since it is apparent that she now has no intention to fulfill her contractual obligation to the remaining personal training agreement term, we have released her from this obligation to make the remaining payments due under her agreement. Additionally, LA Fitness will not pursue her for the outstanding balance she currently owes. Please note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have submitted more than enough information to LA Fitness, I have submitted bank statements, email copies, phone records, debit card numbers and multiple pieces of personal information with no resolution. These articles have been submitted to more than one set of management, all of which have been rude, disregarding or have not taken any action. it has caused me to have to change my account numbers TWICE because they've replaced employees on numerous occasions and who knows who has seen my information. I've been denied access to my home club and embarrassed beyond words at times. This company has not assisted in helping but rather create some ridiculous set of rules and demands to prove a payment was made to satisfy dues. they don't seem to play their part on a mistake that was out of my hands.
Regards,
[redacted]
Our Personal Training Counselor, [redacted] spoke to member on 1/14/15 regarding her concerns when she brought them to our attention. She agreed with meet with [redacted] the following week and begin training with him. However, member did not show up to the meeting. LA Fitness remains ready and able...
to address her concerns and continue to provide the services for which member has contracted but she has not returned to the club. Thus, she is not entitled to a refund or to terminate the agreement early. If member no longer withes to continue with her valid agreement, her personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreement. Otherwise, she should be expected to honor her agreement as LA Fitness stands ready to address her concerns and provide the services for which she contracted.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
I spoke to a representative a few days ago to inquire about my refund. I was told I should receive it in the next few days via check.
Thank You.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I only signed for the membership form and never seen this form before. The saler [redacted] used my card information and I don't know who signed it for me. I only signed for the one month training and got a receipt. I just knew [redacted] has been fired because he did the same thing to lots of people which means he really defrauds to people and didn't do good business. I went to LA fitness office at [redacted] on April 12 and asked him to cancel it for me. He printed a cancelation form and I sent it to the corporate office in Irvine but I don't know they didn't cancel the plan for me.
I went back to [redacted] gym and asked him why they still didn't cancel it for me. He printed a letter and I sent it again. But they still didn't cancel it and kept charging my card. I went to [redacted] gym for five times and didn't get a result every time. I have no way to do and cancelled my old card. But they still charged my new cards for twice. I'm so confused who gave my new card information to them because I never showed it to them. I think they contacted my bank and asked my new card information without my permission.
I called the corporate office for twice and they refused to give me full refund. No one contact me until now. My phone number is [redacted]. Please call me, please call me to solve it. The transaction already caused big problems to my life. I don't have enough money to pay for renting and I will not have place to live next month.
I texted to my coach in LA fitness gym located in [redacted]. He told me [redacted] has been fired and he did do the wrong thing to many people. The attchment is the evidence of the text content.
Regards,[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.About the additial cancellation rights in the contract, what if I relocation, and there is no LAF with 25 miles,can I cancel it without any fee?Regards,[redacted]
Our District Vice President ("DVP") attempted to contact [redacted] regarding her concerns but received no response. He did speak to her partner, [redacted], and they have been training consistently with another trainer for the past few weeks. Nevertheless, they can contact our DVP...
directly should the run in to any other scheduling issues.
Management contacted [redacted] regarding the cancellation of his membership. Management cancelled[redacted] membership 3/7 day and waived balance owed $238.98. We believe this matter to be resolved.
Should [redacted] have any further concerns please contact us. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. The payment was made by myself and I consider this issue resolved .
Regards,
[redacted]
Management spoke with Mr. [redacted] regarding the email he received. We assured him that his membership is cancelled with no balance owed. Should Mr. [redacted] have any other concerns he has Managements contact information. We believe this matter to be resolved. Thank you.
Management spoke to Ms. [redacted]
on 11/5/14 in regards to her annually billed membership. We have issued a
refund in the amount of $143.88 back to the MasterCard. Refunds take about 5-7
business days to be refunded back. Thank
you.
Management spoke to [redacted] regarding the cancellation of his monthly billed family membership. After much discussion it was agreed upon that the intent was to cancel within the rescission period. We have agreed to honor this request and process an immediate cancellation for the entire...
membership. No further billing will occur. A refund in the amount of $305.59 has been refunded back to the [redacted] card on file. Refunds take about 5-7 business days to be refunded. We believe this matter to be resolved. Thank you.
Member received credit for the two charges in the amount of $200.00 from her bank and we have released her from her obligation to the remaining personal training agreement term with no further billing.
Management contacted [redacted] regarding her concerns with her monthly billed membership and the cancellation process. LA Fitness provides members with the option to cancel at any LA Fitness location between the hours of 8 AM-5 PM on Monday through Friday, but we strongly encourage members to...
send a written cancellation request via certified mail to ensure return-receipt.
Our cancellation policy is not designed to make it difficult for our members to cancel, but to ensure cancellations are handled properly. [redacted] membership cancellation was completed on April 22, 2016 and refund of $29.99 was processed back to the [redacted] on file. Typically refunds take 5-7 business days to complete. We believe this matter to be resolved. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Member purchased personal training services pursuant to a signed, written agreement. The agreement was for a minimum of 52 weeks, beginning 8/14/14 (the “Initial Term”). At the time of the sale, she paid a total of $309.00, which included the enrollment fee, processing fee and payment for the first...
four weeks of sessions. She further agreed to make 12 more payments, in the amount of $160.00, every four weeks, beginning 9/11/14. These terms are clearly outlined on page 1 of her agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule. Additionally, her personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreement. This provision is clearly outlined on page 2 of her agreement. In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of 52 weeks and the voluntary cancelation provision. This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response). Her personal training services agreement specifically provided her with a 10-day right to cancel if these terms did not match her understanding (or for any reason) for a full refund. However, she did not take advantage of this option within the rescission period. Thus, she is not entitled to terminate the agreement early without a fee. If member no longer wishes to continue with her valid agreement, LA Fitness will honor the voluntary cancellation provision in member’s personal training agreement should she elect to take advantage of it. Otherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted.
Management has made several attempts to contact Ms. [redacted] to discuss her concerns. However, we have not received a return call. As a courtesy, a cancellation was processed on 8/2/2017 and a cancellation confirmation receipt was e-mailed to her. Should Ms. [redacted] need additional...
assistance, we encourage her to return our calls so we can adequately assist her. Thank you
Management spoke with Mr. [redacted] regarding his complaint. Management explained to Mr. [redacted], even though Eddie was not terminated and could not get in to details the matter was handled. No further action will be taken. Thank you.
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”). The Agreement was for a minimum initial term of 12 months, beginning 6/7/17 (the “Initial Term”). Member paid a total of $259.00 up front, which included the enrollment fee, processing...
fee and payment for the first month of personal training services. She further agreed to make 11 more consecutive monthly payments, in the amount of $160.00, beginning 7/7/17, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of the Agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule descriptions in the Agreement. Her Agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the Agreement. This provision is clearly outlined on page 2 of the agreement. In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement with the initial term of 12 months and the voluntary cancellation provision. This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response). Thus, under the clear and explicit terms of the Agreement, member is not entitled to a refund or to terminate the Agreement and abandon her contractual obligations (which were very clearly spelled out for her and acknowledged by her) early without a fee. However, as of the time of this response, member has disputed the payments with her bank and defaulted on the agreement term. Since it is apparent that she now has no intention to fulfill her contractual obligation to the remaining personal training agreement term, we have released her from this obligation to make the remaining payments due under her agreement. Additionally, LA Fitness will not pursue her for the outstanding balance she currently owes. Please note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have submitted more than enough information to LA Fitness, I have submitted bank statements, email copies, phone records, debit card numbers and multiple pieces of personal information with no resolution. These articles have been submitted to more than one set of management, all of which have been rude, disregarding or have not taken any action. it has caused me to have to change my account numbers TWICE because they've replaced employees on numerous occasions and who knows who has seen my information. I've been denied access to my home club and embarrassed beyond words at times. This company has not assisted in helping but rather create some ridiculous set of rules and demands to prove a payment was made to satisfy dues. they don't seem to play their part on a mistake that was out of my hands.
Regards,
[redacted]
Our Personal Training Counselor, [redacted] spoke to member on 1/14/15 regarding her concerns when she brought them to our attention. She agreed with meet with [redacted] the following week and begin training with him. However, member did not show up to the meeting. LA Fitness remains ready and able...
to address her concerns and continue to provide the services for which member has contracted but she has not returned to the club. Thus, she is not entitled to a refund or to terminate the agreement early. If member no longer withes to continue with her valid agreement, her personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreement. Otherwise, she should be expected to honor her agreement as LA Fitness stands ready to address her concerns and provide the services for which she contracted.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
I spoke to a representative a few days ago to inquire about my refund. I was told I should receive it in the next few days via check.
Thank You.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I only signed for the membership form and never seen this form before. The saler [redacted] used my card information and I don't know who signed it for me. I only signed for the one month training and got a receipt. I just knew [redacted] has been fired because he did the same thing to lots of people which means he really defrauds to people and didn't do good business. I went to LA fitness office at [redacted] on April 12 and asked him to cancel it for me. He printed a cancelation form and I sent it to the corporate office in Irvine but I don't know they didn't cancel the plan for me.
I went back to [redacted] gym and asked him why they still didn't cancel it for me. He printed a letter and I sent it again. But they still didn't cancel it and kept charging my card. I went to [redacted] gym for five times and didn't get a result every time. I have no way to do and cancelled my old card. But they still charged my new cards for twice. I'm so confused who gave my new card information to them because I never showed it to them. I think they contacted my bank and asked my new card information without my permission.
I called the corporate office for twice and they refused to give me full refund. No one contact me until now. My phone number is [redacted]. Please call me, please call me to solve it. The transaction already caused big problems to my life. I don't have enough money to pay for renting and I will not have place to live next month.
I texted to my coach in LA fitness gym located in [redacted]. He told me [redacted] has been fired and he did do the wrong thing to many people. The attchment is the evidence of the text content.
Regards,[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.About the additial cancellation rights in the contract, what if I relocation, and there is no LAF with 25 miles,can I cancel it without any fee?Regards,[redacted]
Our District Vice President ("DVP") attempted to contact [redacted] regarding her concerns but received no response. He did speak to her partner, [redacted], and they have been training consistently with another trainer for the past few weeks. Nevertheless, they can contact our DVP...
directly should the run in to any other scheduling issues.
Management contacted [redacted] regarding the cancellation of his membership. Management cancelled[redacted] membership 3/7 day and waived balance owed $238.98. We believe this matter to be resolved.
Should [redacted] have any further concerns please contact us. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. The payment was made by myself and I consider this issue resolved .
Regards,
[redacted]
Management spoke with Mr. [redacted] regarding the email he received. We assured him that his membership is cancelled with no balance owed. Should Mr. [redacted] have any other concerns he has Managements contact information. We believe this matter to be resolved. Thank you.
A full refund
Management spoke to Ms. [redacted]
on 11/5/14 in regards to her annually billed membership. We have issued a
refund in the amount of $143.88 back to the MasterCard. Refunds take about 5-7
business days to be refunded back. Thank
you.
LA Fitness added an additional 5 sessions to member's account.
Management spoke to [redacted] regarding the cancellation of his monthly billed family membership. After much discussion it was agreed upon that the intent was to cancel within the rescission period. We have agreed to honor this request and process an immediate cancellation for the entire...
membership. No further billing will occur. A refund in the amount of $305.59 has been refunded back to the [redacted] card on file. Refunds take about 5-7 business days to be refunded. We believe this matter to be resolved. Thank you.
Member received credit for the two charges in the amount of $200.00 from her bank and we have released her from her obligation to the remaining personal training agreement term with no further billing.