Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.To be clear, my husband and I both confirmed with the front desk as well as asked them to count our check ins. We were told by their staff that all check k s were there. When we saw the error, we contacted the plan, and they told us it was LA Fitness responsibility to address. The LA Fitness staff agreed their systems were inaccurate. So yes, LA Fitness should do the right thing and take responsibility for their erroneous systems. Their offer dos not actually being any credit to our account and only pressures us to use their business longer. My question is--is $20 really worth losing two customers over when you receive 720 plus fees each year from us? This customer service is apalling. Revdex.com would best address this by downgrading their score so buyers can beware. Regards,[redacted]
The address has an extra letter "C" in the word East. Please send to [redacted] Not sure if that would make a difference but didn't want to take chances. I would appreciated it.
Management spoke to [redacted] on 1/13/15 regarding the cancellation of her monthly billed membership. An immediate cancellation has been processed and no further billings will occur. A refund in the amount of $179.94 has beenprocessed back to the [redacted] card. Refund take about 5-7 business days to be...
Management spoke to member regarding her complaint. Member pre payment of cash was misapplied. Member $40.00 cash payment was corrected and applied to her account. We believe this matter to be resolved and member is satisfied. Thank you.
LA Fitness processed a refund in the amount of $270.00 (refund applied to the same account used for payment). Please allow 5-7 business days for the refund to post to the account.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
to this day, nobody names [redacted] contacted me still. I spoke with a blonde young girl many times at the [redacted] location and left messages with her. She personally said to me she was still trying to get someone to call me.
this is all I wanted, to be released from this. For this, I am grateful. This ends my business with LA Fitness. Hopefully they will learn from this and teach their employees that swindling people will not be tolerated. I sure learned that when someone tell you something that is too good to be true, it probably is.
Thank you for you time, energy, and attention to my concerns and for releasing me from this awful situation.
[redacted]
LA Fitness cancelled the remaining term of member's personal training agreement with no further billing or obligation. We did receive any payments after 2 months.
Management contacted Mr. [redacted] regarding his concerns related to the reservation of a racquetball court at our Pasadena-Rosemead Blvd. location. We appreciate our member’s feedback and concerns regarding our facilities and strive to provide an opportunity for all our members with court service to make reservations. Management reviewed the different options and time frames for completing reservations, including via a member’s online account or mobile application. Management also offered to review the schedule with Mr. [redacted] in person to resolve any disputes. We will continue to support this member and encourage Mr. [redacted] to contact his local club should he need any additional assistance. Thank you.
Management spoke with Mr. [redacted] regarding his concerns. As a customer consideration, we removed his guest privileges and adjusted his monthly dues from $34.99 to $24.99. We believe this matter to be resolved and member is satisfied. Thank you.
Our District Manager spoke to member regarding her concerns. We have a female trainer available for her to work with. Otherwise, member will take advantage of the voluntary cancellation provision if she chooses not to continue with the remaining term of her personal training agreement.
Corporate Management has made several attempts to reach [redacted] regarding her concerns related to accessing training sessions to schedule for use.
However, we have not received a return call. As a courtesy, we have extended the usage of her sessions to match that of the expiration date of...
her Fitness membership, which we recently received a cancellation request for. Should [redacted] decide to reinstate her Fitness membership and want to discuss extending the usage of her training sessions further, we encourage her to return our calls so we can adequately assist her. Thank you.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I feel I should be refunded the money I paid for personal training. My trainer is the one that caused the injury. I have requested numerous times a signed copy of this "agreement" I made with LA Fitness which states I forfeit paid sessions if I terminate my contract. I have yet to receive a copy. Plan and simple I was not told any of this when I signed up.
Regards,[redacted]
We apologize for the experience Mr. [redacted] had and in no way condone such behavior. LA Fitness strives to provide excellent customer service to our members. Management advised Mr. [redacted] that each employee would be trained on proper closing procedures and customer service to handle guests...
that are in the club at closing time. Mr. [redacted] is happy with the follow up and we believe this matter to be resolved. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and...
find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Management has made several attempts to contact [redacted] to discuss his concerns. Management left [redacted] a message stating that no refund is owed. We encourage [redacted] to return our call so we can adequately respond to his concerns. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint...
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.To be clear, my husband and I both confirmed with the front desk as well as asked them to count our check ins. We were told by their staff that all check k s were there. When we saw the error, we contacted the plan, and they told us it was LA Fitness responsibility to address. The LA Fitness staff agreed their systems were inaccurate. So yes, LA Fitness should do the right thing and take responsibility for their erroneous systems. Their offer dos not actually being any credit to our account and only pressures us to use their business longer. My question is--is $20 really worth losing two customers over when you receive 720 plus fees each year from us? This customer service is apalling. Revdex.com would best address this by downgrading their score so buyers can beware. Regards,[redacted]
The address has an extra letter "C" in the word East. Please send to [redacted] Not sure if that would make a difference but didn't want to take chances. I would appreciated it.
Management spoke to [redacted] on 1/13/15 regarding the cancellation of her monthly billed membership. An immediate cancellation has been processed and no further billings will occur. A refund in the amount of $179.94 has beenprocessed back to the [redacted] card. Refund take about 5-7 business days to be...
refunded. Member is satisfied. Thank you.
Management spoke to member regarding her complaint. Member pre payment of cash was misapplied. Member $40.00 cash payment was corrected and applied to her account. We believe this matter to be resolved and member is satisfied. Thank you.
LA Fitness processed a refund in the amount of $270.00 (refund applied to the same account used for payment). Please allow 5-7 business days for the refund to post to the account.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
to this day, nobody names [redacted] contacted me still. I spoke with a blonde young girl many times at the [redacted] location and left messages with her. She personally said to me she was still trying to get someone to call me.
this is all I wanted, to be released from this. For this, I am grateful. This ends my business with LA Fitness. Hopefully they will learn from this and teach their employees that swindling people will not be tolerated. I sure learned that when someone tell you something that is too good to be true, it probably is.
Thank you for you time, energy, and attention to my concerns and for releasing me from this awful situation.
[redacted]
LA Fitness cancelled the remaining term of member's personal training agreement with no further billing or obligation. We did receive any payments after 2 months.
Management contacted Mr. [redacted] regarding his concerns related to the reservation of a racquetball court at our Pasadena-Rosemead Blvd. location. We appreciate our member’s feedback and concerns regarding our facilities and strive to provide an opportunity for all our members with court service to make reservations. Management reviewed the different options and time frames for completing reservations, including via a member’s online account or mobile application. Management also offered to review the schedule with Mr. [redacted] in person to resolve any disputes. We will continue to support this member and encourage Mr. [redacted] to contact his local club should he need any additional assistance. Thank you.
Management spoke with Mr. [redacted] regarding his concerns. As a customer consideration, we removed his guest privileges and adjusted his monthly dues from $34.99 to $24.99. We believe this matter to be resolved and member is satisfied. Thank you.
Management as a courtesy canceled membership with no refund. We believe this matter to be resolved and member satisfied with resolution. Thank you.
Our District Manager spoke to member regarding her concerns. We have a female trainer available for her to work with. Otherwise, member will take advantage of the voluntary cancellation provision if she chooses not to continue with the remaining term of her personal training agreement.
Corporate Management has made several attempts to reach [redacted] regarding her concerns related to accessing training sessions to schedule for use.
However, we have not received a return call. As a courtesy, we have extended the usage of her sessions to match that of the expiration date of...
her Fitness membership, which we recently received a cancellation request for. Should [redacted] decide to reinstate her Fitness membership and want to discuss extending the usage of her training sessions further, we encourage her to return our calls so we can adequately assist her. Thank you.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I feel I should be refunded the money I paid for personal training. My trainer is the one that caused the injury. I have requested numerous times a signed copy of this "agreement" I made with LA Fitness which states I forfeit paid sessions if I terminate my contract. I have yet to receive a copy. Plan and simple I was not told any of this when I signed up.
Regards,[redacted]
Per [redacted] request a cancellation was processed on 7/14/14 and no further billings have occurred. This issue is resolved. thank you
We apologize for the experience Mr. [redacted] had and in no way condone such behavior. LA Fitness strives to provide excellent customer service to our members. Management advised Mr. [redacted] that each employee would be trained on proper closing procedures and customer service to handle guests...
that are in the club at closing time. Mr. [redacted] is happy with the follow up and we believe this matter to be resolved. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be...
satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and...
find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Management has made several attempts to contact [redacted] to discuss his concerns. Management left [redacted] a message stating that no refund is owed. We encourage [redacted] to return our call so we can adequately respond to his concerns. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint...
resolved.
Regards,
[redacted]