Management as a courtesy cancelled membership. We believe this matter to be resolved. Should [redacted] have any more concerns we encourage him to call the local club.
Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. The payment was made by myself and I consider this issue resolved .
Regards,
[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I was never provided a written or electronic copy of the signed contract. The goods and services to be provided have proven to be unsatisfactory. I have requested a signed contract multiple times and it was never received. I was subjected to high pressure sales tactics to pressure me into buying the program. I was never told of any fees for cancelation when I signed up. I was told this was an agreement outlining the membership not a contract for services. I
Regards,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
I spoke to a representative a few days ago to inquire about my refund. I was told I should receive it in the next few days via check.
Thank You.
Our Personal Training Counselor, [redacted] spoke to member on 1/14/15 regarding her concerns when she brought them to our attention. She agreed with meet with [redacted] the following week and begin training with him. However, member did not show up to the meeting. LA Fitness remains ready and able...
to address her concerns and continue to provide the services for which member has contracted but she has not returned to the club. Thus, she is not entitled to a refund or to terminate the agreement early. If member no longer withes to continue with her valid agreement, her personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreement. Otherwise, she should be expected to honor her agreement as LA Fitness stands ready to address her concerns and provide the services for which she contracted.
We apologize for the experience Mr. [redacted] had and in no way condone such behavior. LA Fitness strives to provide excellent customer service to our members. Management advised Mr. [redacted] that each employee would be trained on proper closing procedures and customer service to handle guests...
that are in the club at closing time. Mr. [redacted] is happy with the follow up and we believe this matter to be resolved. Thank you.
LA Fitness cancelled the remaining term of member's personal training agreement with no further billing or obligation. The remaining sessions are available for member to utilize. However, they are not transferrable.
Management contacted Mr. [redacted] regarding his concerns related to the reservation of a racquetball court at our Pasadena-Rosemead Blvd. location. We appreciate our member’s feedback and concerns regarding our facilities and strive to provide an opportunity for all our members with court service to make reservations. Management reviewed the different options and time frames for completing reservations, including via a member’s online account or mobile application. Management also offered to review the schedule with Mr. [redacted] in person to resolve any disputes. We will continue to support this member and encourage Mr. [redacted] to contact his local club should he need any additional assistance. Thank you.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I feel I should be refunded the money I paid for personal training. My trainer is the one that caused the injury. I have requested numerous times a signed copy of this "agreement" I made with LA Fitness which states I forfeit paid sessions if I terminate my contract. I have yet to receive a copy. Plan and simple I was not told any of this when I signed up.
Regards,[redacted]
Our District Vice President ("DVP") attempted to contact [redacted] regarding her concerns but received no response. He did speak to her partner, [redacted], and they have been training consistently with another trainer for the past few weeks. Nevertheless, they can contact our DVP...
directly should the run in to any other scheduling issues.
Management spoke to Ms. [redacted] on 6/30/15, she claims she was advised that the time of joining she can bring a guest in that is offering training to Ms. [redacted]. This goes against our company policy and we apologize for her being misinformed. A full refund has been processed in the amount of...
$964.51 back to the [redacted] card. Refunds take about 5-7 business days to be refunded. An immediate cancellation has been processed. This matter has been resolved. Thank you.
Upon sign up, member only wanted to train with one specific personal trainer. After that trainer left the company, member had no interest in training with any of the other trainers on staff. However, member purchased personal training services from LA Fitness, but not the services of any specific...
individual trainer. He understands that he may be assigned to several different trainers over the course of his personal training program. Thus, the fact that a specific trainer that member want to work with was no longer with the company did not entitle him to terminate the agreement early without a fee. Upon speaking to our Regional Vice President, [redacted], member informed [redacted] that he would complete the remaining term of his personal training agreement if we would allow his sister to use the sessions. We made this exception and gave [redacted] G. access to his training sessions. Please note that we were not contractually obligated to provide this remedy, but this was done as a customer service consideration for our member. At no time, however, did [redacted] inform member that we would cancel his personal training agreement after he made 5 more payments. If member no longer wishes to continue with the remaining term of his agreement, his agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreement. LA Fitness will honor this cancellation provision of the agreement should he elect to take advantage of it. Otherwise, he should be expected to honor his agreement as LA Fitness stands ready to provide to [redacted], or to him should he elect to rejoin, the services for which he contracted.
Our District Operations Manager contacted member regarding his concerns. We cancelled his personal training agreement and processed a full refund for it (less one session used). Member elected to keep his regular fitness membership and Kids Klub membership active.
Management spoke to [redacted] regarding her concernswith the AC at our [redacted] location. We assured [redacted] the issue has beenresolved. We appreciate our member’s feedback and concerns regarding ourfacilities and strive to provide a clean and healthy environment....
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.To be clear, my husband and I both confirmed with the front desk as well as asked them to count our check ins. We were told by their staff that all check k s were there. When we saw the error, we contacted the plan, and they told us it was LA Fitness responsibility to address. The LA Fitness staff agreed their systems were inaccurate. So yes, LA Fitness should do the right thing and take responsibility for their erroneous systems. Their offer dos not actually being any credit to our account and only pressures us to use their business longer. My question is--is $20 really worth losing two customers over when you receive 720 plus fees each year from us? This customer service is apalling. Revdex.com would best address this by downgrading their score so buyers can beware. Regards,[redacted]
Management as a courtesy cancelled membership. We believe this matter to be resolved. Should [redacted] have any more concerns we encourage him to call the local club.
Thank you.
A full refund
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. The payment was made by myself and I consider this issue resolved .
Regards,
[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I was never provided a written or electronic copy of the signed contract. The goods and services to be provided have proven to be unsatisfactory. I have requested a signed contract multiple times and it was never received. I was subjected to high pressure sales tactics to pressure me into buying the program. I was never told of any fees for cancelation when I signed up. I was told this was an agreement outlining the membership not a contract for services. I
Regards,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
I spoke to a representative a few days ago to inquire about my refund. I was told I should receive it in the next few days via check.
Thank You.
Our Personal Training Counselor, [redacted] spoke to member on 1/14/15 regarding her concerns when she brought them to our attention. She agreed with meet with [redacted] the following week and begin training with him. However, member did not show up to the meeting. LA Fitness remains ready and able...
to address her concerns and continue to provide the services for which member has contracted but she has not returned to the club. Thus, she is not entitled to a refund or to terminate the agreement early. If member no longer withes to continue with her valid agreement, her personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreement. Otherwise, she should be expected to honor her agreement as LA Fitness stands ready to address her concerns and provide the services for which she contracted.
We apologize for the experience Mr. [redacted] had and in no way condone such behavior. LA Fitness strives to provide excellent customer service to our members. Management advised Mr. [redacted] that each employee would be trained on proper closing procedures and customer service to handle guests...
that are in the club at closing time. Mr. [redacted] is happy with the follow up and we believe this matter to be resolved. Thank you.
LA Fitness cancelled the remaining term of member's personal training agreement with no further billing or obligation. The remaining sessions are available for member to utilize. However, they are not transferrable.
Our position has not changed. Member's concerns were addressed in our response.
Per [redacted] request a cancellation was processed on 7/14/14 and no further billings have occurred. This issue is resolved. thank you
Management contacted Mr. [redacted] regarding his concerns related to the reservation of a racquetball court at our Pasadena-Rosemead Blvd. location. We appreciate our member’s feedback and concerns regarding our facilities and strive to provide an opportunity for all our members with court service to make reservations. Management reviewed the different options and time frames for completing reservations, including via a member’s online account or mobile application. Management also offered to review the schedule with Mr. [redacted] in person to resolve any disputes. We will continue to support this member and encourage Mr. [redacted] to contact his local club should he need any additional assistance. Thank you.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I feel I should be refunded the money I paid for personal training. My trainer is the one that caused the injury. I have requested numerous times a signed copy of this "agreement" I made with LA Fitness which states I forfeit paid sessions if I terminate my contract. I have yet to receive a copy. Plan and simple I was not told any of this when I signed up.
Regards,[redacted]
Our District Vice President ("DVP") attempted to contact [redacted] regarding her concerns but received no response. He did speak to her partner, [redacted], and they have been training consistently with another trainer for the past few weeks. Nevertheless, they can contact our DVP...
directly should the run in to any other scheduling issues.
Management spoke to Ms. [redacted] on 6/30/15, she claims she was advised that the time of joining she can bring a guest in that is offering training to Ms. [redacted]. This goes against our company policy and we apologize for her being misinformed. A full refund has been processed in the amount of...
$964.51 back to the [redacted] card. Refunds take about 5-7 business days to be refunded. An immediate cancellation has been processed. This matter has been resolved. Thank you.
Upon sign up, member only wanted to train with one specific personal trainer. After that trainer left the company, member had no interest in training with any of the other trainers on staff. However, member purchased personal training services from LA Fitness, but not the services of any specific...
individual trainer. He understands that he may be assigned to several different trainers over the course of his personal training program. Thus, the fact that a specific trainer that member want to work with was no longer with the company did not entitle him to terminate the agreement early without a fee. Upon speaking to our Regional Vice President, [redacted], member informed [redacted] that he would complete the remaining term of his personal training agreement if we would allow his sister to use the sessions. We made this exception and gave [redacted] G. access to his training sessions. Please note that we were not contractually obligated to provide this remedy, but this was done as a customer service consideration for our member. At no time, however, did [redacted] inform member that we would cancel his personal training agreement after he made 5 more payments. If member no longer wishes to continue with the remaining term of his agreement, his agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreement. LA Fitness will honor this cancellation provision of the agreement should he elect to take advantage of it. Otherwise, he should be expected to honor his agreement as LA Fitness stands ready to provide to [redacted], or to him should he elect to rejoin, the services for which he contracted.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be...
satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Our District Operations Manager contacted member regarding his concerns. We cancelled his personal training agreement and processed a full refund for it (less one session used). Member elected to keep his regular fitness membership and Kids Klub membership active.
Management spoke to [redacted] regarding her concernswith the AC at our [redacted] location. We assured [redacted] the issue has beenresolved. We appreciate our member’s feedback and concerns regarding ourfacilities and strive to provide a clean and healthy environment....
Memberappreciated the feedback. Thank you.
The company made no offer to resolve the issue of false advertisement. They provided me the cost of an upgraded membership only.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.To be clear, my husband and I both confirmed with the front desk as well as asked them to count our check ins. We were told by their staff that all check k s were there. When we saw the error, we contacted the plan, and they told us it was LA Fitness responsibility to address. The LA Fitness staff agreed their systems were inaccurate. So yes, LA Fitness should do the right thing and take responsibility for their erroneous systems. Their offer dos not actually being any credit to our account and only pressures us to use their business longer. My question is--is $20 really worth losing two customers over when you receive 720 plus fees each year from us? This customer service is apalling. Revdex.com would best address this by downgrading their score so buyers can beware. Regards,[redacted]