Management contacted Mrs. [redacted] regarding her concerns with the pool, hot tub and elevator maintenance. We appreciate our member’s feedback and concerns regarding our facilities and strive to provide a clean and healthy environment. Some remedial measures can take time to complete and we...
appreciate our member’s patience. As a courtesy, we have agreed to cancel the memberships for both Mr. and Mrs. [redacted] and provide them each with a prorated refund in the amount of $669.64. This refund will be processed back to the Visa on file. Refunds typically take 5-7 business days to complete. We believe this matter to be resolved. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Management contacted Mr. [redacted] to discuss his concerns regarding an incident that took place at our Houston Greenway location. Mr. [redacted] alleges that local management acted in an unprofessional manner when handling an incident involving Mr. [redacted] and another member. Based on that conversation, we...
understand that all the information was not gathered prior to the local management addressing the situation. LA Fitness strives to provide excellent customer service and in no way condones such alleged behavior. We regret any inconvenience this may have caused Mr. [redacted] and have addressed the situation with the local staff member involved. We believe this resolves Mr. [redacted]’s concerns. Thank you.
Corporate Management has made several attempts to reach [redacted] regarding her concerns related to accessing training sessions to schedule for use.
However, we have not received a return call. As a courtesy, we have extended the usage of her sessions to match that of the expiration date of...
her Fitness membership, which we recently received a cancellation request for. Should [redacted] decide to reinstate her Fitness membership and want to discuss extending the usage of her training sessions further, we encourage her to return our calls so we can adequately assist her. Thank you.
Management spoke to member regarding her complaint. Member pre payment of cash was misapplied. Member $40.00 cash payment was corrected and applied to her account. We believe this matter to be resolved and member is satisfied. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and...
find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Management spoke with Mr. [redacted] regarding the email he received. We assured him that his membership is cancelled with no balance owed. Should Mr. [redacted] have any other concerns he has Managements contact information. We believe this matter to be resolved. Thank you.
Member purchased personal training services pursuant to a signed, written agreement. The agreement was for a minimum of 52 weeks, beginning 8/14/14 (the “Initial Term”). At the time of the sale, she paid a total of $309.00, which included the enrollment fee, processing fee and payment for the first...
four weeks of sessions. She further agreed to make 12 more payments, in the amount of $160.00, every four weeks, beginning 9/11/14. These terms are clearly outlined on page 1 of her agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule. Additionally, her personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreement. This provision is clearly outlined on page 2 of her agreement. In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of 52 weeks and the voluntary cancelation provision. This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response). Her personal training services agreement specifically provided her with a 10-day right to cancel if these terms did not match her understanding (or for any reason) for a full refund. However, she did not take advantage of this option within the rescission period. Thus, she is not entitled to terminate the agreement early without a fee. If member no longer wishes to continue with her valid agreement, LA Fitness will honor the voluntary cancellation provision in member’s personal training agreement should she elect to take advantage of it. Otherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted.
Management has made several attempts to contact [redacted] regarding her freeze request for her monthly billed membership. Our records indicate [redacted] processed a freeze request via our website onlineon 1/2/15 which is 2 days prior to her monthly bill date of the 4th of every month.
We...
require at least at 10 days’ notice prior to your monthly billing to process freeze requests. This resulted in her regular monthly dues of 49.99 being billed for January. An unfreeze request was also processed via our website on 1/8/15. [redacted] is not owed a refund.
However, as a courtesy we have issued a refund for the pro-rated amount of $39.99 for the difference of the freeze fee and the regular monthly dues for January.
Refunds take about 5-7 business days to be refunded back. Should [redacted] wish to discuss this issue further we encourage her to return our call. Thank you.
Member purchased personal training services pursuant to a written and fully executed agreement. The agreement was for a minimum initial term of 52 weeks, beginning 8/16/14 (the “Initial Term”). Member paid a total of $309.00 up front, which included the enrollment fee, processing fee and...
payment for the first four weeks of personal training sessions. She further agreed to make 12 more payments, in the amount of $160.00 each, every four weeks, beginning 9/13/14, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of member’s agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule outlining these terms. In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that he received and read a copy of her personal training agreement, the initial term of 52 weeks and the voluntary cancelation provision. This Checklist was reviewed with member at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response). Member’s personal training services agreement specifically provided her with a 10-day right to cancel if these terms did not match her understanding (or for any reason) for a full refund. However, she did not take advantage of this option within the rescission period. Member’s personal training agreement also includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreement. This provision is clearly outlined on page 2 of her agreement. Thus, under the clear and explicit terms of the Agreement, she was not entitled to terminate the agreement and abandon her contractual obligations early without a fee. However, as of the time of this response, LA Fitness has not received any of the payments owed by member since 1/31/15. Since it is apparent that she now has no intention to fulfill her contractual obligation to the remaining personal training agreement term, we have released her from her obligation to make the remaining payments due under his agreement. Additionally, LA Fitness will not pursue her for the outstanding balance she currently owes. Please note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member. However, member is not entitled to a refund on top of the consideration already provided.
Management made several attempts to contact [redacted] regarding her concerns with her monthly billed fitness membership. We encourage her to return our call to discuss these concerns further. No further action at this time. Thank you.
As acknowledged by member, she purchased personal training services pursuant to a written and fully executed agreement (“Agreement”). The Agreement was for a minimum initial term of 12 months, beginning 2/20/15. There is no provision in her personal training agreement that entitles her to terminate...
the agreement early if she moves, regardless of how far it may be from an LA Fitness location. However, as of the time of this response, member has disputed the payments with her bank and defaulted on the agreement term. Since it is apparent that she now has no intention to fulfill her contractual obligation to the remaining personal training agreement term, we have released her from this obligation to make the remaining payments due under her agreement.
Additionally, LA Fitness will not pursue her for the outstanding balance she currently owes. Please note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member
Management contacted [redacted] regarding her concerns with her monthly billed membership and the cancellation process. LA Fitness provides members with the option to cancel at any LA Fitness location between the hours of 8 AM-5 PM on Monday through Friday, but we strongly encourage members to...
send a written cancellation request via certified mail to ensure return-receipt.
Our cancellation policy is not designed to make it difficult for our members to cancel, but to ensure cancellations are handled properly. [redacted] membership cancellation was completed on April 22, 2016 and refund of $29.99 was processed back to the [redacted] on file. Typically refunds take 5-7 business days to complete. We believe this matter to be resolved. Thank you.
LA Fitness cancelled member's personal training agreement with no further billing or obligation and we are in the process of issuing a full refund (refund applied to the same account used for payment). Please allow 5-7 business days for the refund to post to member's account.
Management spoke to [redacted] on 4/29/15 regarding the cancellation of her monthly billed membership. Per her request an immediate cancellation has been processed and no further billing will occur. A refund in the amount of $95.37 has been refunded back to the [redacted] card. Refunds take about 5-7...
business days to be refunded. Member is satisfied. thank you.
We appreciate our member’s feedback and concerns regarding
our facilities and strive to provide a clean and healthy environment.
Management has been in contact with our facilities team and is in the process
of addressing the issues at our [redacted] location . These issues take time to...
resolve and we appreciate our member’s patience.
Should [redacted] have any further concerns we encourage him to contact his
home club. Thank you.
Management spoke with Mr. [redacted] regarding his complaint. Management explained to Mr. [redacted], even though Eddie was not terminated and could not get in to details the matter was handled. No further action will be taken. Thank you.
Management has made several attempts to contact Ms. [redacted] to discuss her concerns. However, we have not received a return call. As a courtesy, a cancellation was processed on 8/2/2017 and a cancellation confirmation receipt was e-mailed to her. Should Ms. [redacted] need additional...
assistance, we encourage her to return our calls so we can adequately assist her. Thank you
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”). The Agreement was for a minimum initial term of 12 months, beginning 8/11/15 (the “Initial Term”). Member paid a total of $372.90 up front, which included the processing fee and...
payment for the first month of personal training sessions. She further agreed to make 11 more payments, in the amount of $316.40 each, every month, beginning 9/11/15, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of member’s Agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule section of the Agreement. In addition, her Agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement with the initial term of 12 months.
This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response). Furthermore, member’s personal training services agreement specifically provided her with a 10-day right to cancel if these terms did not match her understanding (or for any reason) for a full refund. However, she did not take advantage of this option within the rescission period. Thus, under the clear and explicit terms of the Agreement, she is not entitled to terminate the Agreement and abandon her contractual obligations (which were very clearly spelled out for her and acknowledged by her) early without a fee.
However, as of the time of this response, member has not made a payment since October 2015 having disputed the payments with her bank and defaulted under the Agreement. Since it is apparent that she now has no intention to fulfill her contractual obligation to the remaining personal training agreement term, we have released her from this obligation to make the remaining payments due under her Agreement. Additionally, LA Fitness will no longer attempt to call or pursue her for the outstanding balance she currently owes. Please note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member.
Management contacted Mrs. [redacted] regarding her concerns with the pool, hot tub and elevator maintenance. We appreciate our member’s feedback and concerns regarding our facilities and strive to provide a clean and healthy environment. Some remedial measures can take time to complete and we...
appreciate our member’s patience. As a courtesy, we have agreed to cancel the memberships for both Mr. and Mrs. [redacted] and provide them each with a prorated refund in the amount of $669.64. This refund will be processed back to the Visa on file. Refunds typically take 5-7 business days to complete. We believe this matter to be resolved. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Management contacted Mr. [redacted] to discuss his concerns regarding an incident that took place at our Houston Greenway location. Mr. [redacted] alleges that local management acted in an unprofessional manner when handling an incident involving Mr. [redacted] and another member. Based on that conversation, we...
understand that all the information was not gathered prior to the local management addressing the situation. LA Fitness strives to provide excellent customer service and in no way condones such alleged behavior. We regret any inconvenience this may have caused Mr. [redacted] and have addressed the situation with the local staff member involved. We believe this resolves Mr. [redacted]’s concerns. Thank you.
Corporate Management has made several attempts to reach [redacted] regarding her concerns related to accessing training sessions to schedule for use.
However, we have not received a return call. As a courtesy, we have extended the usage of her sessions to match that of the expiration date of...
her Fitness membership, which we recently received a cancellation request for. Should [redacted] decide to reinstate her Fitness membership and want to discuss extending the usage of her training sessions further, we encourage her to return our calls so we can adequately assist her. Thank you.
Management spoke to member regarding her complaint. Member pre payment of cash was misapplied. Member $40.00 cash payment was corrected and applied to her account. We believe this matter to be resolved and member is satisfied. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and...
find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Management spoke with Mr. [redacted] regarding the email he received. We assured him that his membership is cancelled with no balance owed. Should Mr. [redacted] have any other concerns he has Managements contact information. We believe this matter to be resolved. Thank you.
Member purchased personal training services pursuant to a signed, written agreement. The agreement was for a minimum of 52 weeks, beginning 8/14/14 (the “Initial Term”). At the time of the sale, she paid a total of $309.00, which included the enrollment fee, processing fee and payment for the first...
four weeks of sessions. She further agreed to make 12 more payments, in the amount of $160.00, every four weeks, beginning 9/11/14. These terms are clearly outlined on page 1 of her agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule. Additionally, her personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreement. This provision is clearly outlined on page 2 of her agreement. In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of 52 weeks and the voluntary cancelation provision. This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response). Her personal training services agreement specifically provided her with a 10-day right to cancel if these terms did not match her understanding (or for any reason) for a full refund. However, she did not take advantage of this option within the rescission period. Thus, she is not entitled to terminate the agreement early without a fee. If member no longer wishes to continue with her valid agreement, LA Fitness will honor the voluntary cancellation provision in member’s personal training agreement should she elect to take advantage of it. Otherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted.
Management has made several attempts to contact [redacted] regarding her freeze request for her monthly billed membership. Our records indicate [redacted] processed a freeze request via our website onlineon 1/2/15 which is 2 days prior to her monthly bill date of the 4th of every month.
We...
require at least at 10 days’ notice prior to your monthly billing to process freeze requests. This resulted in her regular monthly dues of 49.99 being billed for January. An unfreeze request was also processed via our website on 1/8/15. [redacted] is not owed a refund.
However, as a courtesy we have issued a refund for the pro-rated amount of $39.99 for the difference of the freeze fee and the regular monthly dues for January.
Refunds take about 5-7 business days to be refunded back. Should [redacted] wish to discuss this issue further we encourage her to return our call. Thank you.
Member purchased personal training services pursuant to a written and fully executed agreement. The agreement was for a minimum initial term of 52 weeks, beginning 8/16/14 (the “Initial Term”). Member paid a total of $309.00 up front, which included the enrollment fee, processing fee and...
payment for the first four weeks of personal training sessions. She further agreed to make 12 more payments, in the amount of $160.00 each, every four weeks, beginning 9/13/14, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of member’s agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule outlining these terms. In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that he received and read a copy of her personal training agreement, the initial term of 52 weeks and the voluntary cancelation provision. This Checklist was reviewed with member at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response). Member’s personal training services agreement specifically provided her with a 10-day right to cancel if these terms did not match her understanding (or for any reason) for a full refund. However, she did not take advantage of this option within the rescission period. Member’s personal training agreement also includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreement. This provision is clearly outlined on page 2 of her agreement. Thus, under the clear and explicit terms of the Agreement, she was not entitled to terminate the agreement and abandon her contractual obligations early without a fee. However, as of the time of this response, LA Fitness has not received any of the payments owed by member since 1/31/15. Since it is apparent that she now has no intention to fulfill her contractual obligation to the remaining personal training agreement term, we have released her from her obligation to make the remaining payments due under his agreement. Additionally, LA Fitness will not pursue her for the outstanding balance she currently owes. Please note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member. However, member is not entitled to a refund on top of the consideration already provided.
Management made several attempts to contact [redacted] regarding her concerns with her monthly billed fitness membership. We encourage her to return our call to discuss these concerns further. No further action at this time. Thank you.
As acknowledged by member, she purchased personal training services pursuant to a written and fully executed agreement (“Agreement”). The Agreement was for a minimum initial term of 12 months, beginning 2/20/15. There is no provision in her personal training agreement that entitles her to terminate...
the agreement early if she moves, regardless of how far it may be from an LA Fitness location. However, as of the time of this response, member has disputed the payments with her bank and defaulted on the agreement term. Since it is apparent that she now has no intention to fulfill her contractual obligation to the remaining personal training agreement term, we have released her from this obligation to make the remaining payments due under her agreement.
Additionally, LA Fitness will not pursue her for the outstanding balance she currently owes. Please note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member
Management contacted [redacted] regarding her concerns with her monthly billed membership and the cancellation process. LA Fitness provides members with the option to cancel at any LA Fitness location between the hours of 8 AM-5 PM on Monday through Friday, but we strongly encourage members to...
send a written cancellation request via certified mail to ensure return-receipt.
Our cancellation policy is not designed to make it difficult for our members to cancel, but to ensure cancellations are handled properly. [redacted] membership cancellation was completed on April 22, 2016 and refund of $29.99 was processed back to the [redacted] on file. Typically refunds take 5-7 business days to complete. We believe this matter to be resolved. Thank you.
LA Fitness cancelled member's personal training agreement with no further billing or obligation and we are in the process of issuing a full refund (refund applied to the same account used for payment). Please allow 5-7 business days for the refund to post to member's account.
Management spoke to [redacted] on 4/29/15 regarding the cancellation of her monthly billed membership. Per her request an immediate cancellation has been processed and no further billing will occur. A refund in the amount of $95.37 has been refunded back to the [redacted] card. Refunds take about 5-7...
business days to be refunded. Member is satisfied. thank you.
We appreciate our member’s feedback and concerns regarding
our facilities and strive to provide a clean and healthy environment.
Management has been in contact with our facilities team and is in the process
of addressing the issues at our [redacted] location . These issues take time to...
resolve and we appreciate our member’s patience.
Should [redacted] have any further concerns we encourage him to contact his
home club. Thank you.
Management spoke with Mr. [redacted] regarding his complaint. Management explained to Mr. [redacted], even though Eddie was not terminated and could not get in to details the matter was handled. No further action will be taken. Thank you.
Management has made several attempts to contact Ms. [redacted] to discuss her concerns. However, we have not received a return call. As a courtesy, a cancellation was processed on 8/2/2017 and a cancellation confirmation receipt was e-mailed to her. Should Ms. [redacted] need additional...
assistance, we encourage her to return our calls so we can adequately assist her. Thank you
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”). The Agreement was for a minimum initial term of 12 months, beginning 8/11/15 (the “Initial Term”). Member paid a total of $372.90 up front, which included the processing fee and...
payment for the first month of personal training sessions. She further agreed to make 11 more payments, in the amount of $316.40 each, every month, beginning 9/11/15, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of member’s Agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule section of the Agreement. In addition, her Agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement with the initial term of 12 months.
This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response). Furthermore, member’s personal training services agreement specifically provided her with a 10-day right to cancel if these terms did not match her understanding (or for any reason) for a full refund. However, she did not take advantage of this option within the rescission period. Thus, under the clear and explicit terms of the Agreement, she is not entitled to terminate the Agreement and abandon her contractual obligations (which were very clearly spelled out for her and acknowledged by her) early without a fee.
However, as of the time of this response, member has not made a payment since October 2015 having disputed the payments with her bank and defaulted under the Agreement. Since it is apparent that she now has no intention to fulfill her contractual obligation to the remaining personal training agreement term, we have released her from this obligation to make the remaining payments due under her Agreement. Additionally, LA Fitness will no longer attempt to call or pursue her for the outstanding balance she currently owes. Please note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member.
LA Fitness added an additional 5 sessions to member's account.