Management contacted Mrs. [redacted] regarding her concerns with the pool, hot tub and elevator maintenance. We appreciate our member’s feedback and concerns regarding our facilities and strive to provide a clean and healthy environment. Some remedial measures can take time to complete and we...
appreciate our member’s patience. As a courtesy, we have agreed to cancel the memberships for both Mr. and Mrs. [redacted] and provide them each with a prorated refund in the amount of $669.64. This refund will be processed back to the Visa on file. Refunds typically take 5-7 business days to complete. We believe this matter to be resolved. Thank you.
LA Fitness cancelled member's personal training agreement with no further billing or obligation and we are in the process of issuing a full refund (refund applied to the same account used for payment). Please allow 5-7 business days for the refund to post to member's account.
LA Fitness contacted member regarding his concerns. His personal training agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreement. However, we offered to...
reduce the early termination fee from 50% to 25% of the remaining agreement balance. Member elected to take advantage of the reduced cancellation fee and we cancelled the remaining term of his personal training agreement accordingly.
We appreciate our member’s feedback and concerns regarding
our facilities and strive to provide a clean and healthy environment.
Management has been in contact with our facilities team and is in the process
of addressing the issues at our [redacted] location . These issues take time to...
resolve and we appreciate our member’s patience.
Should [redacted] have any further concerns we encourage him to contact his
home club. Thank you.
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”). The Agreement was for a minimum initial term of 12 months, beginning 8/11/15 (the “Initial Term”). Member paid a total of $372.90 up front, which included the processing fee and...
payment for the first month of personal training sessions. She further agreed to make 11 more payments, in the amount of $316.40 each, every month, beginning 9/11/15, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of member’s Agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule section of the Agreement. In addition, her Agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement with the initial term of 12 months.
This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response). Furthermore, member’s personal training services agreement specifically provided her with a 10-day right to cancel if these terms did not match her understanding (or for any reason) for a full refund. However, she did not take advantage of this option within the rescission period. Thus, under the clear and explicit terms of the Agreement, she is not entitled to terminate the Agreement and abandon her contractual obligations (which were very clearly spelled out for her and acknowledged by her) early without a fee.
However, as of the time of this response, member has not made a payment since October 2015 having disputed the payments with her bank and defaulted under the Agreement. Since it is apparent that she now has no intention to fulfill her contractual obligation to the remaining personal training agreement term, we have released her from this obligation to make the remaining payments due under her Agreement. Additionally, LA Fitness will no longer attempt to call or pursue her for the outstanding balance she currently owes. Please note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member.
As acknowledged by member, she purchased personal training services pursuant to a written and fully executed agreement (“Agreement”). The Agreement was for a minimum initial term of 12 months, beginning 2/20/15. There is no provision in her personal training agreement that entitles her to terminate...
the agreement early if she moves, regardless of how far it may be from an LA Fitness location. However, as of the time of this response, member has disputed the payments with her bank and defaulted on the agreement term. Since it is apparent that she now has no intention to fulfill her contractual obligation to the remaining personal training agreement term, we have released her from this obligation to make the remaining payments due under her agreement.
Additionally, LA Fitness will not pursue her for the outstanding balance she currently owes. Please note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member
Management made several attempts to contact [redacted] regarding her concerns with her monthly billed fitness membership. We encourage her to return our call to discuss these concerns further. No further action at this time. Thank you.
Management spoke to [redacted] on 4/29/15 regarding the cancellation of her monthly billed membership. Per her request an immediate cancellation has been processed and no further billing will occur. A refund in the amount of $95.37 has been refunded back to the [redacted] card. Refunds take about 5-7...
business days to be refunded. Member is satisfied. thank you.
Management spoke to Ms. [redacted] on 6/30/15, she claims she was advised that the time of joining she can bring a guest in that is offering training to Ms. [redacted]. This goes against our company policy and we apologize for her being misinformed. A full refund has been processed in the amount of...
$964.51 back to the [redacted] card. Refunds take about 5-7 business days to be refunded. An immediate cancellation has been processed. This matter has been resolved. Thank you.
Member purchased personal training services pursuant to a written and fully executed agreement. The agreement was for a minimum initial term of 52 weeks, beginning 8/16/14 (the “Initial Term”). Member paid a total of $309.00 up front, which included the enrollment fee, processing fee and...
payment for the first four weeks of personal training sessions. She further agreed to make 12 more payments, in the amount of $160.00 each, every four weeks, beginning 9/13/14, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of member’s agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule outlining these terms. In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that he received and read a copy of her personal training agreement, the initial term of 52 weeks and the voluntary cancelation provision. This Checklist was reviewed with member at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response). Member’s personal training services agreement specifically provided her with a 10-day right to cancel if these terms did not match her understanding (or for any reason) for a full refund. However, she did not take advantage of this option within the rescission period. Member’s personal training agreement also includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreement. This provision is clearly outlined on page 2 of her agreement. Thus, under the clear and explicit terms of the Agreement, she was not entitled to terminate the agreement and abandon her contractual obligations early without a fee. However, as of the time of this response, LA Fitness has not received any of the payments owed by member since 1/31/15. Since it is apparent that she now has no intention to fulfill her contractual obligation to the remaining personal training agreement term, we have released her from her obligation to make the remaining payments due under his agreement. Additionally, LA Fitness will not pursue her for the outstanding balance she currently owes. Please note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member. However, member is not entitled to a refund on top of the consideration already provided.
Management as a courtesy cancelled membership. We believe this matter to be resolved. Should [redacted] have any more concerns we encourage him to call the local club.
Thank you.
Management has made several attempts to contact [redacted] regarding her freeze request for her monthly billed membership. Our records indicate [redacted] processed a freeze request via our website onlineon 1/2/15 which is 2 days prior to her monthly bill date of the 4th of every month.
We...
require at least at 10 days’ notice prior to your monthly billing to process freeze requests. This resulted in her regular monthly dues of 49.99 being billed for January. An unfreeze request was also processed via our website on 1/8/15. [redacted] is not owed a refund.
However, as a courtesy we have issued a refund for the pro-rated amount of $39.99 for the difference of the freeze fee and the regular monthly dues for January.
Refunds take about 5-7 business days to be refunded back. Should [redacted] wish to discuss this issue further we encourage her to return our call. Thank you.
Upon sign up, member only wanted to train with one specific personal trainer. After that trainer left the company, member had no interest in training with any of the other trainers on staff. However, member purchased personal training services from LA Fitness, but not the services of any specific...
individual trainer. He understands that he may be assigned to several different trainers over the course of his personal training program. Thus, the fact that a specific trainer that member want to work with was no longer with the company did not entitle him to terminate the agreement early without a fee. Upon speaking to our Regional Vice President, [redacted], member informed [redacted] that he would complete the remaining term of his personal training agreement if we would allow his sister to use the sessions. We made this exception and gave [redacted] G. access to his training sessions. Please note that we were not contractually obligated to provide this remedy, but this was done as a customer service consideration for our member. At no time, however, did [redacted] inform member that we would cancel his personal training agreement after he made 5 more payments. If member no longer wishes to continue with the remaining term of his agreement, his agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreement. LA Fitness will honor this cancellation provision of the agreement should he elect to take advantage of it. Otherwise, he should be expected to honor his agreement as LA Fitness stands ready to provide to [redacted], or to him should he elect to rejoin, the services for which he contracted.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I was never provided a written or electronic copy of the signed contract. The goods and services to be provided have proven to be unsatisfactory. I have requested a signed contract multiple times and it was never received. I was subjected to high pressure sales tactics to pressure me into buying the program. I was never told of any fees for cancelation when I signed up. I was told this was an agreement outlining the membership not a contract for services. I
Regards,[redacted]
Management spoke to [redacted] on 1/21/15 regarding the cancellation of his monthly billed membership. We have processed an immediate cancellation per his request and issued a refund in the amount of $29.99 back to the [redacted]card. Refunds take about 5-7 business days to be refunded. Member is...
Our same response still standsManagement spoke to Ms. [redacted] regarding her Fitness 19 membership. Our records indicate we did not acquire her membership and asked that she provide proof of payment up until the acquisition. Once this information is provide we can better assist Ms. [redacted]. Thank you
LA Fitness cancelled the remaining term of member's personal training agreement with no further billing or obligation. The remaining sessions are available for member to utilize. However, they are not transferrable.
Management contacted Mrs. [redacted] regarding her concerns with the pool, hot tub and elevator maintenance. We appreciate our member’s feedback and concerns regarding our facilities and strive to provide a clean and healthy environment. Some remedial measures can take time to complete and we...
appreciate our member’s patience. As a courtesy, we have agreed to cancel the memberships for both Mr. and Mrs. [redacted] and provide them each with a prorated refund in the amount of $669.64. This refund will be processed back to the Visa on file. Refunds typically take 5-7 business days to complete. We believe this matter to be resolved. Thank you.
LA Fitness cancelled member's personal training agreement with no further billing or obligation and we are in the process of issuing a full refund (refund applied to the same account used for payment). Please allow 5-7 business days for the refund to post to member's account.
LA Fitness contacted member regarding his concerns. His personal training agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreement. However, we offered to...
reduce the early termination fee from 50% to 25% of the remaining agreement balance. Member elected to take advantage of the reduced cancellation fee and we cancelled the remaining term of his personal training agreement accordingly.
We appreciate our member’s feedback and concerns regarding
our facilities and strive to provide a clean and healthy environment.
Management has been in contact with our facilities team and is in the process
of addressing the issues at our [redacted] location . These issues take time to...
resolve and we appreciate our member’s patience.
Should [redacted] have any further concerns we encourage him to contact his
home club. Thank you.
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”). The Agreement was for a minimum initial term of 12 months, beginning 8/11/15 (the “Initial Term”). Member paid a total of $372.90 up front, which included the processing fee and...
payment for the first month of personal training sessions. She further agreed to make 11 more payments, in the amount of $316.40 each, every month, beginning 9/11/15, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of member’s Agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule section of the Agreement. In addition, her Agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement with the initial term of 12 months.
This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response). Furthermore, member’s personal training services agreement specifically provided her with a 10-day right to cancel if these terms did not match her understanding (or for any reason) for a full refund. However, she did not take advantage of this option within the rescission period. Thus, under the clear and explicit terms of the Agreement, she is not entitled to terminate the Agreement and abandon her contractual obligations (which were very clearly spelled out for her and acknowledged by her) early without a fee.
However, as of the time of this response, member has not made a payment since October 2015 having disputed the payments with her bank and defaulted under the Agreement. Since it is apparent that she now has no intention to fulfill her contractual obligation to the remaining personal training agreement term, we have released her from this obligation to make the remaining payments due under her Agreement. Additionally, LA Fitness will no longer attempt to call or pursue her for the outstanding balance she currently owes. Please note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member.
As acknowledged by member, she purchased personal training services pursuant to a written and fully executed agreement (“Agreement”). The Agreement was for a minimum initial term of 12 months, beginning 2/20/15. There is no provision in her personal training agreement that entitles her to terminate...
the agreement early if she moves, regardless of how far it may be from an LA Fitness location. However, as of the time of this response, member has disputed the payments with her bank and defaulted on the agreement term. Since it is apparent that she now has no intention to fulfill her contractual obligation to the remaining personal training agreement term, we have released her from this obligation to make the remaining payments due under her agreement.
Additionally, LA Fitness will not pursue her for the outstanding balance she currently owes. Please note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member
Management made several attempts to contact [redacted] regarding her concerns with her monthly billed fitness membership. We encourage her to return our call to discuss these concerns further. No further action at this time. Thank you.
The company made no offer to resolve the issue of false advertisement. They provided me the cost of an upgraded membership only.
Management spoke to [redacted] on 4/29/15 regarding the cancellation of her monthly billed membership. Per her request an immediate cancellation has been processed and no further billing will occur. A refund in the amount of $95.37 has been refunded back to the [redacted] card. Refunds take about 5-7...
business days to be refunded. Member is satisfied. thank you.
LA Fitness cancelled member's regular fitness membership and personal training agreement with no further billing or obligation.
Management spoke to Ms. [redacted] on 6/30/15, she claims she was advised that the time of joining she can bring a guest in that is offering training to Ms. [redacted]. This goes against our company policy and we apologize for her being misinformed. A full refund has been processed in the amount of...
$964.51 back to the [redacted] card. Refunds take about 5-7 business days to be refunded. An immediate cancellation has been processed. This matter has been resolved. Thank you.
Member purchased personal training services pursuant to a written and fully executed agreement. The agreement was for a minimum initial term of 52 weeks, beginning 8/16/14 (the “Initial Term”). Member paid a total of $309.00 up front, which included the enrollment fee, processing fee and...
payment for the first four weeks of personal training sessions. She further agreed to make 12 more payments, in the amount of $160.00 each, every four weeks, beginning 9/13/14, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of member’s agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule outlining these terms. In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that he received and read a copy of her personal training agreement, the initial term of 52 weeks and the voluntary cancelation provision. This Checklist was reviewed with member at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response). Member’s personal training services agreement specifically provided her with a 10-day right to cancel if these terms did not match her understanding (or for any reason) for a full refund. However, she did not take advantage of this option within the rescission period. Member’s personal training agreement also includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreement. This provision is clearly outlined on page 2 of her agreement. Thus, under the clear and explicit terms of the Agreement, she was not entitled to terminate the agreement and abandon her contractual obligations early without a fee. However, as of the time of this response, LA Fitness has not received any of the payments owed by member since 1/31/15. Since it is apparent that she now has no intention to fulfill her contractual obligation to the remaining personal training agreement term, we have released her from her obligation to make the remaining payments due under his agreement. Additionally, LA Fitness will not pursue her for the outstanding balance she currently owes. Please note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member. However, member is not entitled to a refund on top of the consideration already provided.
Management as a courtesy cancelled membership. We believe this matter to be resolved. Should [redacted] have any more concerns we encourage him to call the local club.
Thank you.
Our position has not changed. Member's concerns were addressed in our response.
Management has made several attempts to contact [redacted] regarding her freeze request for her monthly billed membership. Our records indicate [redacted] processed a freeze request via our website onlineon 1/2/15 which is 2 days prior to her monthly bill date of the 4th of every month.
We...
require at least at 10 days’ notice prior to your monthly billing to process freeze requests. This resulted in her regular monthly dues of 49.99 being billed for January. An unfreeze request was also processed via our website on 1/8/15. [redacted] is not owed a refund.
However, as a courtesy we have issued a refund for the pro-rated amount of $39.99 for the difference of the freeze fee and the regular monthly dues for January.
Refunds take about 5-7 business days to be refunded back. Should [redacted] wish to discuss this issue further we encourage her to return our call. Thank you.
Upon sign up, member only wanted to train with one specific personal trainer. After that trainer left the company, member had no interest in training with any of the other trainers on staff. However, member purchased personal training services from LA Fitness, but not the services of any specific...
individual trainer. He understands that he may be assigned to several different trainers over the course of his personal training program. Thus, the fact that a specific trainer that member want to work with was no longer with the company did not entitle him to terminate the agreement early without a fee. Upon speaking to our Regional Vice President, [redacted], member informed [redacted] that he would complete the remaining term of his personal training agreement if we would allow his sister to use the sessions. We made this exception and gave [redacted] G. access to his training sessions. Please note that we were not contractually obligated to provide this remedy, but this was done as a customer service consideration for our member. At no time, however, did [redacted] inform member that we would cancel his personal training agreement after he made 5 more payments. If member no longer wishes to continue with the remaining term of his agreement, his agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreement. LA Fitness will honor this cancellation provision of the agreement should he elect to take advantage of it. Otherwise, he should be expected to honor his agreement as LA Fitness stands ready to provide to [redacted], or to him should he elect to rejoin, the services for which he contracted.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I was never provided a written or electronic copy of the signed contract. The goods and services to be provided have proven to be unsatisfactory. I have requested a signed contract multiple times and it was never received. I was subjected to high pressure sales tactics to pressure me into buying the program. I was never told of any fees for cancelation when I signed up. I was told this was an agreement outlining the membership not a contract for services. I
Regards,[redacted]
Management spoke to [redacted] on 1/21/15 regarding the cancellation of his monthly billed membership. We have processed an immediate cancellation per his request and issued a refund in the amount of $29.99 back to the [redacted]card. Refunds take about 5-7 business days to be refunded. Member is...
satisfied.Thank you
Our same response still standsManagement spoke to Ms. [redacted] regarding her Fitness 19 membership. Our records indicate we did not acquire her membership and asked that she provide proof of payment up until the acquisition. Once this information is provide we can better assist Ms. [redacted]. Thank you
LA Fitness cancelled the remaining term of member's personal training agreement with no further billing or obligation. The remaining sessions are available for member to utilize. However, they are not transferrable.