Management spoke to [redacted] on 12/9/14 regarding the monthly billings for his membership. It was agreed upon to issue a refund in the amount of 399.92 for 8 months of monthly dues. Refunds were processedback to the [redacted] card and take about 5-7 business days. Member is...
LA Fitness contacted member regarding her concerns and we offered to reduce the cancellation fee from 50% of the remaining agreement balance down to 25%. Member elected to take advantage of the offer, paid the cancellation fee on 6/17/16 and we cancelled the remaining term of her personal training...
LA Fitness contacted member regarding her concerns. She was reminded that there is no provision in her personal training agreement that entitles her to a refund of unused sessions. In addition, she would still be able to workout her lower body and we have trainers available to work with her specific...
needs. However, member has elected not to utilize the service at this time. Nevertheless, LA Fitness stands ready to continue to provide the services for which member contracted.
Management has made several attempts to contact Mr. [redacted] regarding
the cancellation of his monthly billed membership. We have yet to receive a
return call or reply to our email. Our record indicate we have not received a
prior cancellation request. We encourage Mr. [redacted] to return our call...
should
he wish to discuss his concerns further. Thank you.
Management spoke to [redacted] regarding the incident in the spin class with her shoe clip. We have advised her per her agreement we are not responsible for lost or damaged items. We have given her back her shoe clip and offered a 2 week guest pass for her friend to attend the gym and she declined....
Member understands and no further action will be taken. Thank you.
Management has made several attempts to contact [redacted] to discuss his concerns regarding the membership agreement he signed on August 17, 2014 at our [redacted] location. However, we have not received a return call. We encourage [redacted] to return our call so we can...
LA Fitness cancelled the remaining term of [redacted]'s personal training agreement with no further billing or obligation and we are in the process of issuing a refund (refund will be applied to the same account used for payment). Please allow 5-7 business days for the refund to post to his...
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I wasn't asking to terminate my contract but to have it re-written correctly. I was promised 4 sessions a month not 3. The employee who signed me up no longer works for you all. He would be able to clear all of this up. At this time I would like to know how can we setup a meeting with an Arbitrator in accordance with the agreement.Regards,[redacted]
Member purchased personal training services pursuant to a written and fully executed agreement. The agreement was for a minimum initial term of 52 weeks, beginning 7/10/14 (the “Initial Term”). She paid a total of $284.00 up front, which included the enrollment fee, processing fee and payment...
for the first four weeks of personal training sessions. She further agreed to make 12 more payments, in the amount of $135.00 each, every four weeks, beginning 8/7/14, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of her agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule outlining these terms. Member’s personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreement. This provision is clearly outlined on page 2 of her agreement. In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of 52 weeks and the voluntary cancelation provision. This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response). Her personal training services agreement specifically provided her with a 10-day right to cancel if these terms did not match her understanding (or for any reason) for a refund. However, she did not take advantage of this option within the rescission period. Thus, she is not entitled to terminate the agreement early without a fee. It should also be noted that we offered to reduce the cancellation fee from 50% down to 33% of the remaining agreement balance. We were not contractually obligated to do so, but this was done as a customer service consideration for our member. However, she hasn’t taken advantage of the offer as of the time of this response. LA Fitness remains willing to honor the reduced cancellation fee should she elect to take advantage of it. Otherwise, member should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Management contacted [redacted] regarding her concerns with the freeze request for her monthly billed membership. [redacted] states that when she requested the freeze on her membership, she was unaware of the $10 freeze fee billed monthly. As a courtesy, we have issued a refund in the amount of $30...
back to the checking account on file and processed a cancellation per [redacted]’ request on 11/15/2016.
Typically refunds take 7-10 business days to complete. We believe this matter to be resolved. Thank you.
Management has made several attempts to contact [redacted] regarding the incident that occurred. We have yet to receive a return call. We encourage her to return our call or contact her Home club. thank you.
Management contacted [redacted] regarding her complaint. Management addressed the staff and OM at the [redacted] location to point the scanners down when checking in members. We believe this matter to be resolved. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I still believe that this company engages in false advertising practices in that they plainly told me that I would be able to cancel my agreement at any time. No penalty was ever discussed until I tried to cancel several months into the contract. I understand that the company states that it discloses this in the contract - however, it is buried and only came to light once I tried to cancel. The company says that they will reduce the penalty to 33% from 50% but this is little consolation. Also, even though we are in the midst of negotiation, the company drafted my account once again for another $135 this month. For this reason, I don't believe they are negotiating in good faith. I arm willing to pay some penalty subtracting the $135 recently drafted from my account, but 33% is still an outrageous sum of money, in my opinion.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Management left a message with[redacted] regarding his wife membership. Management as a courtesy processed a cancellation for his and we issued a full refund in the amount of $86.98.
Typically, refunds take about 7-10 business days to complete and will go back to the [redacted] card on file....
As required by applicable state law governing health club contracts, the personal training agreement member purchased included a provision which explained that he could cancel within 5 days of the purchase for a full refund. Admittedly, member did not cancel within 5 days of the purchase. Thus, he was not entitled to a full refund. Member also states that he did not receive any training. The service was available for member to use and LA Fitness stood ready to provide the services for which member contracted. Failure by member to have used the service does not entitle him to a refund either. With respect to the early cancellation provision of the agreement, the provision affords him with the option to cancel at any time, for any reason, by paying only half of the remaining balance due under the agreement. At the time of his cancellation request, member had 5 payments of $220.00 remaining on his agreement for a remaining balance due of $1,100. Half of the remaining balance due equals $550.00. LA Fitness refunded $600.00, more than half and, as previously outlined, we were not contractually obligated to provide this refund, but this was done as a customer service consideration for our member. There is no further refund owed on top of the consideration already made.
Management spoke to [redacted] on 12/9/14 regarding the monthly billings for his membership. It was agreed upon to issue a refund in the amount of 399.92 for 8 months of monthly dues. Refunds were processedback to the [redacted] card and take about 5-7 business days. Member is...
satisfied.
LA Fitness contacted member regarding her concerns and we offered to reduce the cancellation fee from 50% of the remaining agreement balance down to 25%. Member elected to take advantage of the offer, paid the cancellation fee on 6/17/16 and we cancelled the remaining term of her personal training...
agreement accordingly.
LA Fitness contacted member regarding her concerns. She was reminded that there is no provision in her personal training agreement that entitles her to a refund of unused sessions. In addition, she would still be able to workout her lower body and we have trainers available to work with her specific...
needs. However, member has elected not to utilize the service at this time. Nevertheless, LA Fitness stands ready to continue to provide the services for which member contracted.
Management has made several attempts to contact Mr. [redacted] regarding
the cancellation of his monthly billed membership. We have yet to receive a
return call or reply to our email. Our record indicate we have not received a
prior cancellation request. We encourage Mr. [redacted] to return our call...
should
he wish to discuss his concerns further. Thank you.
Management spoke to [redacted] regarding the incident in the spin class with her shoe clip. We have advised her per her agreement we are not responsible for lost or damaged items. We have given her back her shoe clip and offered a 2 week guest pass for her friend to attend the gym and she declined....
Member understands and no further action will be taken. Thank you.
Management has made several attempts to contact [redacted] to discuss his concerns regarding the membership agreement he signed on August 17, 2014 at our [redacted] location. However, we have not received a return call. We encourage [redacted] to return our call so we can...
adequately respond to his concerns.
Thank you.
LA Fitness processed a refund in the amount of $150.00 on 12/5/17 (refund applied to the same account used for payment).
LA Fitness cancelled the remaining term of [redacted]'s personal training agreement with no further billing or obligation and we are in the process of issuing a refund (refund will be applied to the same account used for payment). Please allow 5-7 business days for the refund to post to his...
account.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I wasn't asking to terminate my contract but to have it re-written correctly. I was promised 4 sessions a month not 3. The employee who signed me up no longer works for you all. He would be able to clear all of this up. At this time I would like to know how can we setup a meeting with an Arbitrator in accordance with the agreement.Regards,[redacted]
Member purchased personal training services pursuant to a written and fully executed agreement. The agreement was for a minimum initial term of 52 weeks, beginning 7/10/14 (the “Initial Term”). She paid a total of $284.00 up front, which included the enrollment fee, processing fee and payment...
for the first four weeks of personal training sessions. She further agreed to make 12 more payments, in the amount of $135.00 each, every four weeks, beginning 8/7/14, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of her agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule outlining these terms. Member’s personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreement. This provision is clearly outlined on page 2 of her agreement. In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of 52 weeks and the voluntary cancelation provision. This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response). Her personal training services agreement specifically provided her with a 10-day right to cancel if these terms did not match her understanding (or for any reason) for a refund. However, she did not take advantage of this option within the rescission period. Thus, she is not entitled to terminate the agreement early without a fee. It should also be noted that we offered to reduce the cancellation fee from 50% down to 33% of the remaining agreement balance. We were not contractually obligated to do so, but this was done as a customer service consideration for our member. However, she hasn’t taken advantage of the offer as of the time of this response. LA Fitness remains willing to honor the reduced cancellation fee should she elect to take advantage of it. Otherwise, member should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
LA Fitness added back the remaining 24 sessions for member to use for an additional 6 months. We will grant a further extension if necessary.
Management contacted [redacted] regarding her concerns with the freeze request for her monthly billed membership. [redacted] states that when she requested the freeze on her membership, she was unaware of the $10 freeze fee billed monthly. As a courtesy, we have issued a refund in the amount of $30...
back to the checking account on file and processed a cancellation per [redacted]’ request on 11/15/2016.
Typically refunds take 7-10 business days to complete. We believe this matter to be resolved. Thank you.
Management has made several attempts to contact [redacted] regarding the incident that occurred. We have yet to receive a return call. We encourage her to return our call or contact her Home club. thank you.
Management contacted [redacted] regarding her complaint. Management addressed the staff and OM at the [redacted] location to point the scanners down when checking in members. We believe this matter to be resolved. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I still believe that this company engages in false advertising practices in that they plainly told me that I would be able to cancel my agreement at any time. No penalty was ever discussed until I tried to cancel several months into the contract. I understand that the company states that it discloses this in the contract - however, it is buried and only came to light once I tried to cancel. The company says that they will reduce the penalty to 33% from 50% but this is little consolation. Also, even though we are in the midst of negotiation, the company drafted my account once again for another $135 this month. For this reason, I don't believe they are negotiating in good faith. I arm willing to pay some penalty subtracting the $135 recently drafted from my account, but 33% is still an outrageous sum of money, in my opinion.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Thanks for replying . We want our left over paid trainer classes or return the payment for that classes
Management left a message with[redacted] regarding his wife membership. Management as a courtesy processed a cancellation for his and we issued a full refund in the amount of $86.98.
Typically, refunds take about 7-10 business days to complete and will go back to the [redacted] card on file....
We believe this matter to be resolved. Thank you.
As required by applicable state law governing health club contracts, the personal training agreement member purchased included a provision which explained that he could cancel within 5 days of the purchase for a full refund. Admittedly, member did not cancel within 5 days of the purchase. Thus, he was not entitled to a full refund. Member also states that he did not receive any training. The service was available for member to use and LA Fitness stood ready to provide the services for which member contracted. Failure by member to have used the service does not entitle him to a refund either. With respect to the early cancellation provision of the agreement, the provision affords him with the option to cancel at any time, for any reason, by paying only half of the remaining balance due under the agreement. At the time of his cancellation request, member had 5 payments of $220.00 remaining on his agreement for a remaining balance due of $1,100. Half of the remaining balance due equals $550.00. LA Fitness refunded $600.00, more than half and, as previously outlined, we were not contractually obligated to provide this refund, but this was done as a customer service consideration for our member. There is no further refund owed on top of the consideration already made.