Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint...
Management has made several attempts to contact [redacted] regarding her monthly billed membership. Per her request an immediate cancellation was processed and no further billings will occur. Should she wish to discuss this further we encourage her to return our call. Thank you.
Management has made several attempts to contact Mr. [redacted] regarding
the cancellation of his monthly billed membership. We have yet to receive a
return call or reply to our email. Our record indicate we have not received a
prior cancellation request. We encourage Mr. [redacted] to return our call...
should
he wish to discuss his concerns further. Thank you.
LA Fitness contacted member regarding her concerns and we offered to reduce the cancellation fee from 50% of the remaining agreement balance down to 25%. Member elected to take advantage of the offer, paid the cancellation fee on 6/17/16 and we cancelled the remaining term of her personal training...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The information they have provided is false and untrue. They reached out to me one time and left me a message. Followed after I called them back 4 times and even left 2 subsequent voicemail's with my name and number in order to resolve matter. I received no phone call back or voicemail. Again, I feel SCAMMED from this company they are dishonest and lie to their customers to lock in any deal that is most convenient for their business.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I still believe that this company engages in false advertising practices in that they plainly told me that I would be able to cancel my agreement at any time. No penalty was ever discussed until I tried to cancel several months into the contract. I understand that the company states that it discloses this in the contract - however, it is buried and only came to light once I tried to cancel. The company says that they will reduce the penalty to 33% from 50% but this is little consolation. Also, even though we are in the midst of negotiation, the company drafted my account once again for another $135 this month. For this reason, I don't believe they are negotiating in good faith. I arm willing to pay some penalty subtracting the $135 recently drafted from my account, but 33% is still an outrageous sum of money, in my opinion.
Regards,
[redacted]
our previous response still standsManagement has spoken to [redacted] several times in regards to the freeze policy when freezing his monthly billed membership. We made an exception on one occasion to allow usage for one day due to himrecovering from an injury. This was a one-time exception. Member understands the freeze policy and appreciates the follow up. Thank you.
Management has made several attempts to contact [redacted] via telephone and via email. We have yet to receive a return call or reply. We encourage him to do so in order to address his concerns and resolve any issues. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. The LA Fitness club that I am trying to attend in [redacted] is a "Signature Club" located on [redacted]. I would like to verify that my free-of-charge upgraded membership allows me to work out at this particular club, as I was promised access to all clubs with the exception of [redacted] clubs when I signed up for the membership in September. When this detail is confirmed, I will accept the business's response. Thank you.
Regards,
[redacted]
Management spoke to [redacted] regarding the incident in the spin class with her shoe clip. We have advised her per her agreement we are not responsible for lost or damaged items. We have given her back her shoe clip and offered a 2 week guest pass for her friend to attend the gym and she declined....
Member understands and no further action will be taken. Thank you.
Management contacted [redacted] regarding her concerns with the freeze request for her monthly billed membership. [redacted] states that when she requested the freeze on her membership, she was unaware of the $10 freeze fee billed monthly. As a courtesy, we have issued a refund in the amount of $30...
back to the checking account on file and processed a cancellation per [redacted]’ request on 11/15/2016.
Typically refunds take 7-10 business days to complete. We believe this matter to be resolved. Thank you.
Management has made several attempts to contact Mr. [redacted] regarding his concerns related to the cancellation of his monthly dues membership. However, we have not received a return call. Mr. [redacted] states that he has attempted to cancel by leaving a note along with a cancellation form...
for the local manager. LA Fitness provides members with the option to cancel directly with an Operations Manager at any LA Fitness location between the hours of 9 AM-5 PM on Monday through Friday, but we strongly encourage members to send a written cancellation request via certified mail to ensure return-receipt. Our cancellation policy is not designed to make it difficult for our members to cancel, but to ensure cancellations are handled properly. We received a mailed cancellation request from Mr. [redacted] postmarked for 8/2/2017. The cancellation request was completed and there have been no further charges on his account. If Mr. [redacted] would like to review additional resolution options, we encourage him to return our calls so we can adequately address his concerns. Thank you.
Management has made several attempts to contact [redacted] regarding the incident that occurred. We have yet to receive a return call. We encourage her to return our call or contact her Home club. thank you.
Management spoke to [redacted] regarding her complaint. [redacted] states that she requested to cancel in June and was billed for July. To resolve complaint, as a courtesy management refunded Junes payment of $29.99 and waived July's balance. Refunds take up to 5-7 days to process and will go back...
to her[redacted] card on file. We believe this matter to be resolved. Thank you.
Our District Manager has made several attempts to contact members regarding their concerns but we have received no response. We have spoken to her personal trainer as well as the Assistant Personal Training Director who indicated that she received positive feedback from member regarding her program...
and her personal trainer when she was training. However, our records reflect that member has not attended the club since November. The service is available to member, LA Fitness stands ready to continue to provide the service for which member has contracted and we have made efforts to reachout to member with no response. There is no grounds to now terminate the agreement early without a fee. Members have been informed that the personal training agreements includes a voluntary cancelation provision, which affords them the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreement. LA Fitness will honor this cancellation provision of their agreement should they elect to take advantage of it. Otherwise, we encourage member to return our call for further assistance.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Management has made several attempts to contact. [redacted] regarding the incident that occurred with obtaining a 2 week guest pass. We have yet to receive a return call. Should [redacted] wish to discuss his concerns further we encourage him to return our call. Thank you.
Management spoke to [redacted] regarding the cancellation of her monthly billed family membership. She claims to have cancelled via phone and mailed in a cancellation. No such request has been received. However, on 3/11/16 we she spoke to management a cancellation was processed on 3/11/16 and no...
further billing has occurred and a refund in the amount of $149.80 was refunded back to the[redacted] card on file.
As a courtesy an additional refund in the amount of $74.90 has been refunded back to the [redacted] card on file. Refunds take about 5-7 business days to be refunded. Member is satisfied.
Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint...
resolved.
Regards,
[redacted]
Management has made several attempts to contact [redacted] regarding her monthly billed membership. Per her request an immediate cancellation was processed and no further billings will occur. Should she wish to discuss this further we encourage her to return our call. Thank you.
Management has made several attempts to contact Mr. [redacted] regarding
the cancellation of his monthly billed membership. We have yet to receive a
return call or reply to our email. Our record indicate we have not received a
prior cancellation request. We encourage Mr. [redacted] to return our call...
should
he wish to discuss his concerns further. Thank you.
LA Fitness contacted member regarding her concerns and we offered to reduce the cancellation fee from 50% of the remaining agreement balance down to 25%. Member elected to take advantage of the offer, paid the cancellation fee on 6/17/16 and we cancelled the remaining term of her personal training...
agreement accordingly.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The information they have provided is false and untrue. They reached out to me one time and left me a message. Followed after I called them back 4 times and even left 2 subsequent voicemail's with my name and number in order to resolve matter. I received no phone call back or voicemail. Again, I feel SCAMMED from this company they are dishonest and lie to their customers to lock in any deal that is most convenient for their business.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I still believe that this company engages in false advertising practices in that they plainly told me that I would be able to cancel my agreement at any time. No penalty was ever discussed until I tried to cancel several months into the contract. I understand that the company states that it discloses this in the contract - however, it is buried and only came to light once I tried to cancel. The company says that they will reduce the penalty to 33% from 50% but this is little consolation. Also, even though we are in the midst of negotiation, the company drafted my account once again for another $135 this month. For this reason, I don't believe they are negotiating in good faith. I arm willing to pay some penalty subtracting the $135 recently drafted from my account, but 33% is still an outrageous sum of money, in my opinion.
Regards,
[redacted]
our previous response still standsManagement has spoken to [redacted] several times in regards to the freeze policy when freezing his monthly billed membership. We made an exception on one occasion to allow usage for one day due to himrecovering from an injury. This was a one-time exception. Member understands the freeze policy and appreciates the follow up. Thank you.
Management has made several attempts to contact [redacted] via telephone and via email. We have yet to receive a return call or reply. We encourage him to do so in order to address his concerns and resolve any issues. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. The LA Fitness club that I am trying to attend in [redacted] is a "Signature Club" located on [redacted]. I would like to verify that my free-of-charge upgraded membership allows me to work out at this particular club, as I was promised access to all clubs with the exception of [redacted] clubs when I signed up for the membership in September. When this detail is confirmed, I will accept the business's response. Thank you.
Regards,
[redacted]
Management spoke to [redacted] regarding the incident in the spin class with her shoe clip. We have advised her per her agreement we are not responsible for lost or damaged items. We have given her back her shoe clip and offered a 2 week guest pass for her friend to attend the gym and she declined....
Member understands and no further action will be taken. Thank you.
LA Fitness processed a refund in the amount of $150.00 on 12/5/17 (refund applied to the same account used for payment).
Management contacted [redacted] regarding her concerns with the freeze request for her monthly billed membership. [redacted] states that when she requested the freeze on her membership, she was unaware of the $10 freeze fee billed monthly. As a courtesy, we have issued a refund in the amount of $30...
back to the checking account on file and processed a cancellation per [redacted]’ request on 11/15/2016.
Typically refunds take 7-10 business days to complete. We believe this matter to be resolved. Thank you.
Management has made several attempts to contact Mr. [redacted] regarding his concerns related to the cancellation of his monthly dues membership. However, we have not received a return call. Mr. [redacted] states that he has attempted to cancel by leaving a note along with a cancellation form...
for the local manager. LA Fitness provides members with the option to cancel directly with an Operations Manager at any LA Fitness location between the hours of 9 AM-5 PM on Monday through Friday, but we strongly encourage members to send a written cancellation request via certified mail to ensure return-receipt. Our cancellation policy is not designed to make it difficult for our members to cancel, but to ensure cancellations are handled properly. We received a mailed cancellation request from Mr. [redacted] postmarked for 8/2/2017. The cancellation request was completed and there have been no further charges on his account. If Mr. [redacted] would like to review additional resolution options, we encourage him to return our calls so we can adequately address his concerns. Thank you.
Management has made several attempts to contact [redacted] regarding the incident that occurred. We have yet to receive a return call. We encourage her to return our call or contact her Home club. thank you.
Management spoke to [redacted] regarding her complaint. [redacted] states that she requested to cancel in June and was billed for July. To resolve complaint, as a courtesy management refunded Junes payment of $29.99 and waived July's balance. Refunds take up to 5-7 days to process and will go back...
to her[redacted] card on file. We believe this matter to be resolved. Thank you.
Our District Manager has made several attempts to contact members regarding their concerns but we have received no response. We have spoken to her personal trainer as well as the Assistant Personal Training Director who indicated that she received positive feedback from member regarding her program...
and her personal trainer when she was training. However, our records reflect that member has not attended the club since November. The service is available to member, LA Fitness stands ready to continue to provide the service for which member has contracted and we have made efforts to reachout to member with no response. There is no grounds to now terminate the agreement early without a fee. Members have been informed that the personal training agreements includes a voluntary cancelation provision, which affords them the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreement. LA Fitness will honor this cancellation provision of their agreement should they elect to take advantage of it. Otherwise, we encourage member to return our call for further assistance.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed...
the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Management has made several attempts to contact. [redacted] regarding the incident that occurred with obtaining a 2 week guest pass. We have yet to receive a return call. Should [redacted] wish to discuss his concerns further we encourage him to return our call. Thank you.
Management spoke to [redacted] regarding the cancellation of her monthly billed family membership. She claims to have cancelled via phone and mailed in a cancellation. No such request has been received. However, on 3/11/16 we she spoke to management a cancellation was processed on 3/11/16 and no...
further billing has occurred and a refund in the amount of $149.80 was refunded back to the[redacted] card on file.
As a courtesy an additional refund in the amount of $74.90 has been refunded back to the [redacted] card on file. Refunds take about 5-7 business days to be refunded. Member is satisfied.
Thank you.