Our previous response still stands. Management spoke to [redacted] regarding her request to obtain signature access. We offered her the option to receive signature access at the current monthly rate of 39.99 and the upgrade fee would be waived. This would be a 10 dollar increase in her monthly dues. Member declined offer and will remain at 29.99 per month. No further action will be taken. Should she wish to discuss this further or accept our offer please contact your home club. Thank you.
Member purchased personal training services pursuant to a written and fully executed agreement. The agreement was for a minimum initial term of 52 weeks, beginning 4/24/14 (the “Initial Term”). She paid a total of $259.00 up front, which included the enrollment fee, processing fee and payment...
for the first four weeks of personal training sessions. She further agreed to make 12 more payments, in the amount of $160.00 each, every four weeks, beginning 5/22/14, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of her agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule outlining these terms. Member’s personal training agreement also includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreement. This provision is clearly outlined on page 2 of her agreement. In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of 52 weeks and the voluntary cancelation provision. This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response. Her personal training services agreement specifically provided her with a 10-day right to cancel if these terms did not match her understanding (or for any reason) for a full refund. However, she did not take advantage of this option within the rescission period. Thus, she is not entitled to a refund or to terminate the agreement early without a fee. LA Fitness will honor the voluntary cancellation provision of member’s agreement should she elect to take advantage of it. Otherwise, she should be expected to honor the remaining term of her personal training agreement as LA Fitness stands ready to provide the services for which she contracted.
Member’s personal training agreement includes a provision that allows her to terminate the agreement early without a fee if she becomes totally and permanently disabled after the date the contract takes effect. The letter member provided by her doctor did not confirm such a disability. Nevertheless,...
LA Fitness cancelled the remaining term of her personal training agreement with no further billing or obligation. Please note that we were not contractually obligated to provide this remedy, but this was done as a customer service consideration for our member. However, member is not entitled to a refund on top of the consideration already provided.
LA Fitness processed a refunds totaling $405.00 for the difference in dues billed from April - June (refunds applied to the same account used for payment). Please allow 5-7 business days for the refunds to post to the account.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,[redacted]
The issue IS NOT resolved; as of Sunday the spa was still closed and has been for over a month, and 80% of the time since last May. And, I have been patient prior to filing my original complaint. The response that you received from their management is an effort to smooth things over and close this complaint, and then it will be business as usual as they continue o ripoff their members with a facility that is ill maintained on regular basis while they continue to accept new members while they mislead them concerning the ongoing problem in the pool area. Additionally, their is no visible evidence of any repairs being performed to the spa (hot tub) what so ever, and it continues to be roped off and closed to the membership.
I will only be satisfied and consider this complaint closed when the spa is operating at acceptable efficiency for a continuous period of 30 days or more.
Thank you,
[redacted]
Our District Manager contacted member regarding her concerns. We cancelled the remaining term of her personal training agreement with no further billing or obligation and we are processing refunds totaling $315.00 for the remaining unused paid sessions (refunds applied to the same account used...
for payment). Please allow 5-7 business days for the refund to post to the account.
Management has made several attempts to contact [redacted] to discuss his concerns regarding the membership agreement he signed on August 17, 2014 at our [redacted] location. However, we have not received a return call. We encourage [redacted] to return our call so we can...
There is no provision in member’s personal training agreement that entitles her to a refund of sessions if she does not use them. They remain available for her to use, LA Fitness stands ready to continue to provide the services for which she contracted and tailor a program designed around her...
capabilities. Nevertheless, our records reflect that member had trained regularly through 3/11/15. Member was only charged one time after that date, $240.00 on 8/28/15. LA Fitness offered to process a refund for that payment in an effort to resolve member’s complaint. Member declined the refund offer. LA Fitness remains willing to process a refund for that payment should member elect to take advantage of it.
LA Fitness will process a refund in the amount of $720.00 (refund applied to the same account used for payment). Please allow 5-7 business days for the refund to post to the account.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will...
wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Management contacted [redacted] regarding the status of his monthly dues membership. [redacted] member was acquired by LA Fitness on November 20, 2015. The history on [redacted] account reflects that his membership has been in a non-payment status for more than 90 days and the last payment...
received was on Feburary 7, 2016.
As a courtesy, we allow members up to 90 days to address any balances and bring their membership current with valid billing information. After this time frame the membership is no longer eligible for reinstatement. We advised [redacted] that should he decide to continue to access our facility, his nearest club would be able to review current new membership options. Thank you.
LA Fitness cancelled the remaining term of [redacted]'s personal training agreement with no further billing or obligation and we are in the process of issuing a refund (refund will be applied to the same account used for payment). Please allow 5-7 business days for the refund to post to his...
Our records indicate a cancellation was received via mail PM 12/22/14. No further billings will occur. Should [redacted] wish to discuss his concerns further we encourage him to contact his home club. Thank you
Management spoke to member regarding her complaint. All though not obligated, as customer resolution, management agreed to refund $39.95.
Refunds typically take up to 5-7 days complete and will back to the [redacted] card on file. We believe this matter to be resolved....
LA Fitness cancelled member's personal training agreement and processed a refund in the amount of $369.00 (refund applied to the same account used for payment). Please allow 5-7 business days for the refund to post to the account.
Member’s personal training agreement includes a provision that allows her to terminate the agreement early, without a fee, if because of disability, she is unable to use the services contracted for. However, LA Fitness has not received reasonable evidence of such a disability.
Member’s personal...
training agreement also includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreement. LA Fitness will honor either of these cancellation provisions of member’s agreement should she elect to take advantage of them.
Otherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.As stated in my initial complaint, I did not see an actual contract nor did I see a checklist. Everything I signed was on a 4inch screen credit card type signature pad. The representative of the company never stated that I was agreeing to a 1 year contract nor did he state the initiation fee. It was not until I saw the additional charge on my credit card that I even knew. Please ask them to produce my signed copy of this agreement. The attachment was blank with no name or signatures. I am still requesting a refund of my initial fee and I want out of my contract. Regards,[redacted]
We appreciate our member’s feedback and concerns regarding our facilities and strive to provide a clean and healthy environment. Management has been in contact with our facilities team as we have made recent management changes. [redacted] appreciated the follow up and is satisfied.
Thank...
Management spoke to [redacted] regarding the incident that occurred in our parking lot. We apologized for the incident that occurred with her getting her personal items stolen. However, we advised her that we are not liable; but are more than happy to work with Law enforcement on the matter. We...
believe this matter to be resolved at this point. Thank you
Our previous response still stands. Management spoke to [redacted] regarding her request to obtain signature access. We offered her the option to receive signature access at the current monthly rate of 39.99 and the upgrade fee would be waived. This would be a 10 dollar increase in her monthly dues. Member declined offer and will remain at 29.99 per month. No further action will be taken. Should she wish to discuss this further or accept our offer please contact your home club. Thank you.
Member purchased personal training services pursuant to a written and fully executed agreement. The agreement was for a minimum initial term of 52 weeks, beginning 4/24/14 (the “Initial Term”). She paid a total of $259.00 up front, which included the enrollment fee, processing fee and payment...
for the first four weeks of personal training sessions. She further agreed to make 12 more payments, in the amount of $160.00 each, every four weeks, beginning 5/22/14, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of her agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule outlining these terms. Member’s personal training agreement also includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreement. This provision is clearly outlined on page 2 of her agreement. In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of 52 weeks and the voluntary cancelation provision. This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response. Her personal training services agreement specifically provided her with a 10-day right to cancel if these terms did not match her understanding (or for any reason) for a full refund. However, she did not take advantage of this option within the rescission period. Thus, she is not entitled to a refund or to terminate the agreement early without a fee. LA Fitness will honor the voluntary cancellation provision of member’s agreement should she elect to take advantage of it. Otherwise, she should be expected to honor the remaining term of her personal training agreement as LA Fitness stands ready to provide the services for which she contracted.
Member’s personal training agreement includes a provision that allows her to terminate the agreement early without a fee if she becomes totally and permanently disabled after the date the contract takes effect. The letter member provided by her doctor did not confirm such a disability. Nevertheless,...
LA Fitness cancelled the remaining term of her personal training agreement with no further billing or obligation. Please note that we were not contractually obligated to provide this remedy, but this was done as a customer service consideration for our member. However, member is not entitled to a refund on top of the consideration already provided.
LA Fitness processed a refunds totaling $405.00 for the difference in dues billed from April - June (refunds applied to the same account used for payment). Please allow 5-7 business days for the refunds to post to the account.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,[redacted]
The issue IS NOT resolved; as of Sunday the spa was still closed and has been for over a month, and 80% of the time since last May. And, I have been patient prior to filing my original complaint. The response that you received from their management is an effort to smooth things over and close this complaint, and then it will be business as usual as they continue o ripoff their members with a facility that is ill maintained on regular basis while they continue to accept new members while they mislead them concerning the ongoing problem in the pool area. Additionally, their is no visible evidence of any repairs being performed to the spa (hot tub) what so ever, and it continues to be roped off and closed to the membership.
I will only be satisfied and consider this complaint closed when the spa is operating at acceptable efficiency for a continuous period of 30 days or more.
Thank you,
[redacted]
Our District Manager contacted member regarding her concerns. We cancelled the remaining term of her personal training agreement with no further billing or obligation and we are processing refunds totaling $315.00 for the remaining unused paid sessions (refunds applied to the same account used...
for payment). Please allow 5-7 business days for the refund to post to the account.
Management has made several attempts to contact [redacted] to discuss his concerns regarding the membership agreement he signed on August 17, 2014 at our [redacted] location. However, we have not received a return call. We encourage [redacted] to return our call so we can...
adequately respond to his concerns.
Thank you.
There is no provision in member’s personal training agreement that entitles her to a refund of sessions if she does not use them. They remain available for her to use, LA Fitness stands ready to continue to provide the services for which she contracted and tailor a program designed around her...
capabilities. Nevertheless, our records reflect that member had trained regularly through 3/11/15. Member was only charged one time after that date, $240.00 on 8/28/15. LA Fitness offered to process a refund for that payment in an effort to resolve member’s complaint. Member declined the refund offer. LA Fitness remains willing to process a refund for that payment should member elect to take advantage of it.
LA Fitness will process a refund in the amount of $720.00 (refund applied to the same account used for payment). Please allow 5-7 business days for the refund to post to the account.
Thanks for replying . We want our left over paid trainer classes or return the payment for that classes
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will...
wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Management contacted [redacted] regarding the status of his monthly dues membership. [redacted] member was acquired by LA Fitness on November 20, 2015. The history on [redacted] account reflects that his membership has been in a non-payment status for more than 90 days and the last payment...
received was on Feburary 7, 2016.
As a courtesy, we allow members up to 90 days to address any balances and bring their membership current with valid billing information. After this time frame the membership is no longer eligible for reinstatement. We advised [redacted] that should he decide to continue to access our facility, his nearest club would be able to review current new membership options. Thank you.
LA Fitness cancelled the remaining term of [redacted]'s personal training agreement with no further billing or obligation and we are in the process of issuing a refund (refund will be applied to the same account used for payment). Please allow 5-7 business days for the refund to post to his...
account.
Our records indicate a cancellation was received via mail PM 12/22/14. No further billings will occur. Should [redacted] wish to discuss his concerns further we encourage him to contact his home club. Thank you
Management spoke to member regarding her complaint. All though not obligated, as customer resolution, management agreed to refund $39.95.
Refunds typically take up to 5-7 days complete and will back to the [redacted] card on file. We believe this matter to be resolved....
Thank you
LA Fitness cancelled member's personal training agreement and processed a refund in the amount of $369.00 (refund applied to the same account used for payment). Please allow 5-7 business days for the refund to post to the account.
Member’s personal training agreement includes a provision that allows her to terminate the agreement early, without a fee, if because of disability, she is unable to use the services contracted for. However, LA Fitness has not received reasonable evidence of such a disability.
Member’s personal...
training agreement also includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreement. LA Fitness will honor either of these cancellation provisions of member’s agreement should she elect to take advantage of them.
Otherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.As stated in my initial complaint, I did not see an actual contract nor did I see a checklist. Everything I signed was on a 4inch screen credit card type signature pad. The representative of the company never stated that I was agreeing to a 1 year contract nor did he state the initiation fee. It was not until I saw the additional charge on my credit card that I even knew. Please ask them to produce my signed copy of this agreement. The attachment was blank with no name or signatures. I am still requesting a refund of my initial fee and I want out of my contract. Regards,[redacted]
We appreciate our member’s feedback and concerns regarding our facilities and strive to provide a clean and healthy environment. Management has been in contact with our facilities team as we have made recent management changes. [redacted] appreciated the follow up and is satisfied.
Thank...
you.
Management spoke to [redacted] regarding the incident that occurred in our parking lot. We apologized for the incident that occurred with her getting her personal items stolen. However, we advised her that we are not liable; but are more than happy to work with Law enforcement on the matter. We...
believe this matter to be resolved at this point. Thank you