Management contacted member regarding complaint. To resolve this matter and as a courtesy we will refund the last four months of dues $139.80.
Refunds typically take about 7-10 business days to complete and will go back to the [redacted] card on file. We believe this matter to be...
Management spoke with Mr. [redacted] regarding his concerns and apologized for the experience he and his had. Management explained our guest procedures and offered to personally assist with processing the guest pass for his wife when they are ready. Management also, provided his direct contact...
information should Mr. [redacted] need further assistance. We believe this matter to be resolved. Thank you.
Management spoke to [redacted] regarding the incident that occurred in our parking lot. We apologized for the incident that occurred with her getting her personal items stolen. However, we advised her that we are not liable; but are more than happy to work with Law enforcement on the matter. We...
believe this matter to be resolved at this point. Thank you
Revdex.com:
I have reviewed the response made by the business...
in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. The LA Fitness club that I am trying to attend in [redacted] is a "Signature Club" located on [redacted]. I would like to verify that my free-of-charge upgraded membership allows me to work out at this particular club, as I was promised access to all clubs with the exception of [redacted] clubs when I signed up for the membership in September. When this detail is confirmed, I will accept the business's response. Thank you.
Regards,
[redacted]
LA Fitness will process a refund in the amount of $720.00 (refund applied to the same account used for payment). Please allow 5-7 business days for the refund to post to the account.
LA Fitness cancelled member's personal training agreement and processed a refund in the amount of $369.00 (refund applied to the same account used for payment). Please allow 5-7 business days for the refund to post to the account.
Management spoke to member regarding her complaint. All though not obligated, as customer resolution, management agreed to refund $39.95.
Refunds typically take up to 5-7 days complete and will back to the [redacted] card on file. We believe this matter to be resolved....
LA Fitness appreciates members feedback and apologize for her experience. This is not representative of the experience we want any of our members to have. However, the circumstance does not relieve member of her contractual obligations and it should be noted that the trainer is no longer with the...
company. In addition, LA Fitness can provide member with the services for which she contracted at any of our other club locations if she does not feel comfortable returning to this particular club. If she no longer wishes to continue with her personal training agreement, her agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreement. LA Fitness will honor this provision of her agreement should member elect to take advantage of it. Otherwise, member should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted.
Member purchased personal training services pursuant to a written and fully executed agreement. The agreement was for a minimum initial term of 52 weeks, beginning 4/24/14 (the “Initial Term”). She paid a total of $259.00 up front, which included the enrollment fee, processing fee and payment...
for the first four weeks of personal training sessions. She further agreed to make 12 more payments, in the amount of $160.00 each, every four weeks, beginning 5/22/14, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of her agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule outlining these terms. Member’s personal training agreement also includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreement. This provision is clearly outlined on page 2 of her agreement. In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of 52 weeks and the voluntary cancelation provision. This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response. Her personal training services agreement specifically provided her with a 10-day right to cancel if these terms did not match her understanding (or for any reason) for a full refund. However, she did not take advantage of this option within the rescission period. Thus, she is not entitled to a refund or to terminate the agreement early without a fee. LA Fitness will honor the voluntary cancellation provision of member’s agreement should she elect to take advantage of it. Otherwise, she should be expected to honor the remaining term of her personal training agreement as LA Fitness stands ready to provide the services for which she contracted.
Management has made several attempts to contact [redacted] regarding her monthly billed membership. Per her request an immediate cancellation was processed and no further billings will occur. Should she wish to discuss this further we encourage her to return our call. Thank you.
Management left a message with member and apologized for the excessive amount of calls she received from LA Fitness. Members information has been updated.
Management also left contact number if [redacted] should have any further concerns.
We believe this matter to be...
Management has made several attempts to contact [redacted] via telephone and via email. We have yet to receive a return call or reply. We encourage him to do so in order to address his concerns and resolve any issues. Thank you.
Management has made multiple attempts to reach Mr. [redacted] regarding his concerns related to an incident at the Irvine – Crossroads, CA location. However, we have not received a return call. LA Fitness strives to provide excellent customer service and we regret that Mr. [redacted] came away from his club...
visit feeling frustrated with his experience. Management worked with local staff to ensure that a walk-through of the basketball court will be performed on a consistent basis. We have also posted basketball rules and a sign in sheet, in addition to the cameras currently in place so club staff has the ability to review any tense basketball play. We believe this addresses the concerns brought forth. Should Mr. [redacted] need additional assistance we encourage him to return our calls so we can adequately discuss any concerns. Thank you.
Our records indicate a cancellation was received via mail PM 12/22/14. No further billings will occur. Should [redacted] wish to discuss his concerns further we encourage him to contact his home club. Thank you
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,[redacted]
The issue IS NOT resolved; as of Sunday the spa was still closed and has been for over a month, and 80% of the time since last May. And, I have been patient prior to filing my original complaint. The response that you received from their management is an effort to smooth things over and close this complaint, and then it will be business as usual as they continue o ripoff their members with a facility that is ill maintained on regular basis while they continue to accept new members while they mislead them concerning the ongoing problem in the pool area. Additionally, their is no visible evidence of any repairs being performed to the spa (hot tub) what so ever, and it continues to be roped off and closed to the membership.
I will only be satisfied and consider this complaint closed when the spa is operating at acceptable efficiency for a continuous period of 30 days or more.
Thank you,
[redacted]
Management has made several attempts to contact. [redacted] regarding the incident that occurred with obtaining a 2 week guest pass. We have yet to receive a return call. Should [redacted] wish to discuss his concerns further we encourage him to return our call. Thank you.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The Personal Training Manager, [redacted] informed me that nutrition counseling was included with personal training if I signed up with a 'master trainer' (which I did). Further it is untrue that the second trainer offered to re-arrange her schedule to accommodate mine. Because LA Fitness has not held up their end of the contract and continues to provide false information, I should be released completely.Regards,[redacted]
Management spoke to [redacted] on 4/17/15 regarding the cancellation of her monthly billed fitness membership. After much discussion a refund in the amount of $179.70 has been refunded back to the [redacted] card. Refunds take about 5-7 business days to be refunded. Member is satisfied. Thank you.
Management contacted member regarding complaint. To resolve this matter and as a courtesy we will refund the last four months of dues $139.80.
Refunds typically take about 7-10 business days to complete and will go back to the [redacted] card on file. We believe this matter to be...
resolved.
Thank you.
Management spoke with Mr. [redacted] regarding his concerns and apologized for the experience he and his had. Management explained our guest procedures and offered to personally assist with processing the guest pass for his wife when they are ready. Management also, provided his direct contact...
information should Mr. [redacted] need further assistance. We believe this matter to be resolved. Thank you.
Management spoke to [redacted] regarding the incident that occurred in our parking lot. We apologized for the incident that occurred with her getting her personal items stolen. However, we advised her that we are not liable; but are more than happy to work with Law enforcement on the matter. We...
believe this matter to be resolved at this point. Thank you
Revdex.com:
I have reviewed the response made by the business...
in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. The LA Fitness club that I am trying to attend in [redacted] is a "Signature Club" located on [redacted]. I would like to verify that my free-of-charge upgraded membership allows me to work out at this particular club, as I was promised access to all clubs with the exception of [redacted] clubs when I signed up for the membership in September. When this detail is confirmed, I will accept the business's response. Thank you.
Regards,
[redacted]
LA Fitness will process a refund in the amount of $720.00 (refund applied to the same account used for payment). Please allow 5-7 business days for the refund to post to the account.
LA Fitness cancelled member's personal training agreement and processed a refund in the amount of $369.00 (refund applied to the same account used for payment). Please allow 5-7 business days for the refund to post to the account.
Management spoke to member regarding her complaint. All though not obligated, as customer resolution, management agreed to refund $39.95.
Refunds typically take up to 5-7 days complete and will back to the [redacted] card on file. We believe this matter to be resolved....
Thank you
LA Fitness appreciates members feedback and apologize for her experience. This is not representative of the experience we want any of our members to have. However, the circumstance does not relieve member of her contractual obligations and it should be noted that the trainer is no longer with the...
company. In addition, LA Fitness can provide member with the services for which she contracted at any of our other club locations if she does not feel comfortable returning to this particular club. If she no longer wishes to continue with her personal training agreement, her agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreement. LA Fitness will honor this provision of her agreement should member elect to take advantage of it. Otherwise, member should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted.
LA Fitness cancelled members personal training agreement with no further billing or obligation and processed a refund on 10/9/14
Member purchased personal training services pursuant to a written and fully executed agreement. The agreement was for a minimum initial term of 52 weeks, beginning 4/24/14 (the “Initial Term”). She paid a total of $259.00 up front, which included the enrollment fee, processing fee and payment...
for the first four weeks of personal training sessions. She further agreed to make 12 more payments, in the amount of $160.00 each, every four weeks, beginning 5/22/14, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of her agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule outlining these terms. Member’s personal training agreement also includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreement. This provision is clearly outlined on page 2 of her agreement. In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of 52 weeks and the voluntary cancelation provision. This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response. Her personal training services agreement specifically provided her with a 10-day right to cancel if these terms did not match her understanding (or for any reason) for a full refund. However, she did not take advantage of this option within the rescission period. Thus, she is not entitled to a refund or to terminate the agreement early without a fee. LA Fitness will honor the voluntary cancellation provision of member’s agreement should she elect to take advantage of it. Otherwise, she should be expected to honor the remaining term of her personal training agreement as LA Fitness stands ready to provide the services for which she contracted.
Management has made several attempts to contact [redacted] regarding her monthly billed membership. Per her request an immediate cancellation was processed and no further billings will occur. Should she wish to discuss this further we encourage her to return our call. Thank you.
Management left a message with member and apologized for the excessive amount of calls she received from LA Fitness. Members information has been updated.
Management also left contact number if [redacted] should have any further concerns.
We believe this matter to be...
resolved. Thank you.
Management has made several attempts to contact [redacted] via telephone and via email. We have yet to receive a return call or reply. We encourage him to do so in order to address his concerns and resolve any issues. Thank you.
Management has made multiple attempts to reach Mr. [redacted] regarding his concerns related to an incident at the Irvine – Crossroads, CA location. However, we have not received a return call. LA Fitness strives to provide excellent customer service and we regret that Mr. [redacted] came away from his club...
visit feeling frustrated with his experience. Management worked with local staff to ensure that a walk-through of the basketball court will be performed on a consistent basis. We have also posted basketball rules and a sign in sheet, in addition to the cameras currently in place so club staff has the ability to review any tense basketball play. We believe this addresses the concerns brought forth. Should Mr. [redacted] need additional assistance we encourage him to return our calls so we can adequately discuss any concerns. Thank you.
Our records indicate a cancellation was received via mail PM 12/22/14. No further billings will occur. Should [redacted] wish to discuss his concerns further we encourage him to contact his home club. Thank you
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,[redacted]
The issue IS NOT resolved; as of Sunday the spa was still closed and has been for over a month, and 80% of the time since last May. And, I have been patient prior to filing my original complaint. The response that you received from their management is an effort to smooth things over and close this complaint, and then it will be business as usual as they continue o ripoff their members with a facility that is ill maintained on regular basis while they continue to accept new members while they mislead them concerning the ongoing problem in the pool area. Additionally, their is no visible evidence of any repairs being performed to the spa (hot tub) what so ever, and it continues to be roped off and closed to the membership.
I will only be satisfied and consider this complaint closed when the spa is operating at acceptable efficiency for a continuous period of 30 days or more.
Thank you,
[redacted]
Management has made several attempts to contact. [redacted] regarding the incident that occurred with obtaining a 2 week guest pass. We have yet to receive a return call. Should [redacted] wish to discuss his concerns further we encourage him to return our call. Thank you.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The Personal Training Manager, [redacted] informed me that nutrition counseling was included with personal training if I signed up with a 'master trainer' (which I did). Further it is untrue that the second trainer offered to re-arrange her schedule to accommodate mine. Because LA Fitness has not held up their end of the contract and continues to provide false information, I should be released completely.Regards,[redacted]
Management spoke to [redacted] on 4/17/15 regarding the cancellation of her monthly billed fitness membership. After much discussion a refund in the amount of $179.70 has been refunded back to the [redacted] card. Refunds take about 5-7 business days to be refunded. Member is satisfied. Thank you.