Management contacted [redacted] regarding her complaint. Management addressed the staff and OM at the [redacted] location to point the scanners down when checking in members. We believe this matter to be resolved. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.I also want to note, that gou have this business noted as an A+ member, how could that be knowing that they get so many complaints?
Regards,
[redacted]
LA Fitness appreciates members feedback and apologize for her experience. This is not representative of the experience we want any of our members to have. However, the circumstance does not relieve member of her contractual obligations and it should be noted that the trainer is no longer with the...
company. In addition, LA Fitness can provide member with the services for which she contracted at any of our other club locations if she does not feel comfortable returning to this particular club. If she no longer wishes to continue with her personal training agreement, her agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreement. LA Fitness will honor this provision of her agreement should member elect to take advantage of it. Otherwise, member should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted.
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”). The Agreement was for a minimum initial term of 12 months, beginning 7/26/16 (the “Initial Term”). Member paid a total of $299.00 up front, which included the enrollment fee, processing...
fee and payment for the first month of personal training services. He further agreed to make 11 more payments, in the amount of $200.00 each, every month, beginning 8/26/16, for the remainder of the Initial Term (please note that member upgraded his program from $200.00 to $300.00 per month on 8/1/16). These terms are clearly outlined on page 1 of the Agreement and he acknowledged his understanding of these billing terms by initialing three separate sections of the payment schedule section of the Agreement.
His Agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the Agreement. This provision is clearly outline on page 2 of the agreement. In addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement with the initial term of 12 months and the voluntary cancellation provision.
This Checklist was reviewed with him at the time of the sale, as acknowledged by his signature and initials on the New Client Checklist (copies of the Agreement, New Client Checklist and upgrade authorization are included with this response). Additionally, member’s personal training services agreement specifically provided him with a 3-day right to cancel if these terms did not match his understanding (or for any reason) for a full refund. However, he did not take advantage of this option within the rescission period.
Thus, under the clear and explicit terms of the Agreement, he is not entitled to terminate the Agreement and abandon his contractual obligations (which were very clearly spelled out for him and acknowledged by him) early without a fee. If member no longer wishes to continue with his valid Agreement, LA Fitness will honor the voluntary cancellation provision of the Agreement should he elect to take advantage of it. Otherwise, he should be expected to honor his agreement as LA Fitness stands ready to provide the services for which he contracted.
Management contacted member regarding complaint. To resolve this matter and as a courtesy we will refund the last four months of dues $139.80.
Refunds typically take about 7-10 business days to complete and will go back to the [redacted] card on file. We believe this matter to be...
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”). The Agreement was for a minimum initial term of 12 months, beginning 7/6/2016 (the “Initial Term”). Member paid a total of $299.00 up front, which included the enrollment fee, processing...
fee and payment for the first month of personal training services. He further agreed to make 11 more consecutive monthly payments, in the amount of $200.00, beginning 8/6/2016, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of the Agreement and he acknowledged his understanding of these billing terms by initialing three separate sections of the payment schedule section of the Agreement.
His Agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the Agreement. This provision is clearly outlined on page 2 of the agreement. In addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement with the initial term of 12 months and the voluntary cancellation provision. This Checklist was reviewed with him at the time of the sale, as acknowledged by his signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response). Thus, under the clear and explicit terms of the Agreement, member is not entitled to a refund or to terminate the Agreement and abandon his contractual obligations (which were very clearly spelled out for him and acknowledged by him) early without a fee.
If member no longer wishes to continue with his valid Agreement, LA Fitness will honor the voluntary cancellation provision of the Agreement should he elect to take advantage of it. Otherwise, he should be expected to honor his Agreement as LA Fitness stands ready to provide the services for which he contracted.
We believe this sufficiently addresses the concerns brought forth, but please advise if we can be of further assistance.
Management left a message with[redacted] regarding his wife membership. Management as a courtesy processed a cancellation for his and we issued a full refund in the amount of $86.98.
Typically, refunds take about 7-10 business days to complete and will go back to the [redacted] card on file....
Our District Operations Manager contacted member regarding her concerns. We appreciate her feedback, apologize for her experience and we have addressed her concerns with the staff members involved accordingly. We cancelled the remaining term of her personal training agreement with no further billing...
or obligation and processed a refund for her remaining personal training sessions.
Management spoke to [redacted] on 4/17/15 regarding the cancellation of her monthly billed fitness membership. After much discussion a refund in the amount of $179.70 has been refunded back to the [redacted] card. Refunds take about 5-7 business days to be refunded. Member is satisfied. Thank you.
LA Fitness contacted member regarding her concerns. She was reminded that there is no provision in her personal training agreement that entitles her to a refund of unused sessions. In addition, she would still be able to workout her lower body and we have trainers available to work with her specific...
needs. However, member has elected not to utilize the service at this time. Nevertheless, LA Fitness stands ready to continue to provide the services for which member contracted.
Management contacted [redacted] and informed him of the purchase of [redacted] by LAF was per state guidelines and all members had option of continuing membership at same rate or cancel. It was members responsibility to cancel though, membership was cancelled upon first request by [redacted]...
[redacted] and as courtesy a 3 month refund was offered to resolve issue. Member declined 3 month refund and requested ** agreement, ** agreement was emailed to member and confirmed as received by [redacted].
Should member wish to discuss further. We encourage member to us. We believe this matter to be resolved. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Management contacted [redacted] regarding his monthly billed membership. It was agreed upon to process a cancellation and no further billing will occur. A refund in the amount of $29.99 was processed back to the [redacted] card on file. Refunds take about 5-7 business days to be refunded. We believe this...
Management spoke with Mr. [redacted] regarding his concerns and apologized for the experience he and his had. Management explained our guest procedures and offered to personally assist with processing the guest pass for his wife when they are ready. Management also, provided his direct contact...
information should Mr. [redacted] need further assistance. We believe this matter to be resolved. Thank you.
Management spoke with [redacted] regarding his concerns. We are not honoring his request by adding a family member at 75% off. Management spoke with [redacted] about signing up his wife on a new membership. [redacted] will think about his options. We believe this matter to be resolved. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Having to prove my window is on and off broken is silly. I instead offered to open up my car door to prove their garbage was in it, and the business replied no. That is poor form and proves their negligence. Three stories from three managers, the fist denying their employees were there, the second stating that they were there but did not slip cards in doors, and the third denying any occuramce of breaking ever happened. This is why the business has such negative reviews on yelp and other places.
Regards,
[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The Personal Training Manager, [redacted] informed me that nutrition counseling was included with personal training if I signed up with a 'master trainer' (which I did). Further it is untrue that the second trainer offered to re-arrange her schedule to accommodate mine. Because LA Fitness has not held up their end of the contract and continues to provide false information, I should be released completely.Regards,[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Business previously never advises about any fees like this. No-one gets into accidents on purpose or to have fun. I almost died in this accident and the business pulls out memories about my spine injury couple years ago where I could not get out of bed for couple months. It is a fraud to collect fees for something people not able to use due to injuries. I told district manager that I do not attend LA Fitness on regular basis and I do not ask them for any type of partial refund for the membership fee paid.
This was a serious accident and I am having a second surgery at the end of the month. I still would like and would appreciate the freeze fee to be waived due to my special circumstances. The business should be appreciative that I continue renewing the membership even taking into consideration my health. I have been a loyal member of [redacted] since 1998 and continue being one since LA Fitness purchased [redacted]. I would like LA Fitness to be a little more sympathetic towards my circumstances and appreciative that I continue being a paid member even though I just go there 1-2 times every few months. Thank you
Regards,[redacted]
Management contacted [redacted] regarding her complaint. Management addressed the staff and OM at the [redacted] location to point the scanners down when checking in members. We believe this matter to be resolved. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.I also want to note, that gou have this business noted as an A+ member, how could that be knowing that they get so many complaints?
Regards,
[redacted]
LA Fitness appreciates members feedback and apologize for her experience. This is not representative of the experience we want any of our members to have. However, the circumstance does not relieve member of her contractual obligations and it should be noted that the trainer is no longer with the...
company. In addition, LA Fitness can provide member with the services for which she contracted at any of our other club locations if she does not feel comfortable returning to this particular club. If she no longer wishes to continue with her personal training agreement, her agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreement. LA Fitness will honor this provision of her agreement should member elect to take advantage of it. Otherwise, member should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted.
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”). The Agreement was for a minimum initial term of 12 months, beginning 7/26/16 (the “Initial Term”). Member paid a total of $299.00 up front, which included the enrollment fee, processing...
fee and payment for the first month of personal training services. He further agreed to make 11 more payments, in the amount of $200.00 each, every month, beginning 8/26/16, for the remainder of the Initial Term (please note that member upgraded his program from $200.00 to $300.00 per month on 8/1/16). These terms are clearly outlined on page 1 of the Agreement and he acknowledged his understanding of these billing terms by initialing three separate sections of the payment schedule section of the Agreement.
His Agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the Agreement. This provision is clearly outline on page 2 of the agreement. In addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement with the initial term of 12 months and the voluntary cancellation provision.
This Checklist was reviewed with him at the time of the sale, as acknowledged by his signature and initials on the New Client Checklist (copies of the Agreement, New Client Checklist and upgrade authorization are included with this response). Additionally, member’s personal training services agreement specifically provided him with a 3-day right to cancel if these terms did not match his understanding (or for any reason) for a full refund. However, he did not take advantage of this option within the rescission period.
Thus, under the clear and explicit terms of the Agreement, he is not entitled to terminate the Agreement and abandon his contractual obligations (which were very clearly spelled out for him and acknowledged by him) early without a fee. If member no longer wishes to continue with his valid Agreement, LA Fitness will honor the voluntary cancellation provision of the Agreement should he elect to take advantage of it. Otherwise, he should be expected to honor his agreement as LA Fitness stands ready to provide the services for which he contracted.
Management contacted member regarding complaint. To resolve this matter and as a courtesy we will refund the last four months of dues $139.80.
Refunds typically take about 7-10 business days to complete and will go back to the [redacted] card on file. We believe this matter to be...
resolved.
Thank you.
LA Fitness cancelled members personal training agreement with no further billing or obligation and processed a refund on 10/9/14
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”). The Agreement was for a minimum initial term of 12 months, beginning 7/6/2016 (the “Initial Term”). Member paid a total of $299.00 up front, which included the enrollment fee, processing...
fee and payment for the first month of personal training services. He further agreed to make 11 more consecutive monthly payments, in the amount of $200.00, beginning 8/6/2016, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of the Agreement and he acknowledged his understanding of these billing terms by initialing three separate sections of the payment schedule section of the Agreement.
His Agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the Agreement. This provision is clearly outlined on page 2 of the agreement. In addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement with the initial term of 12 months and the voluntary cancellation provision. This Checklist was reviewed with him at the time of the sale, as acknowledged by his signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response). Thus, under the clear and explicit terms of the Agreement, member is not entitled to a refund or to terminate the Agreement and abandon his contractual obligations (which were very clearly spelled out for him and acknowledged by him) early without a fee.
If member no longer wishes to continue with his valid Agreement, LA Fitness will honor the voluntary cancellation provision of the Agreement should he elect to take advantage of it. Otherwise, he should be expected to honor his Agreement as LA Fitness stands ready to provide the services for which he contracted.
We believe this sufficiently addresses the concerns brought forth, but please advise if we can be of further assistance.
Management left a message with[redacted] regarding his wife membership. Management as a courtesy processed a cancellation for his and we issued a full refund in the amount of $86.98.
Typically, refunds take about 7-10 business days to complete and will go back to the [redacted] card on file....
We believe this matter to be resolved. Thank you.
Our District Operations Manager contacted member regarding her concerns. We appreciate her feedback, apologize for her experience and we have addressed her concerns with the staff members involved accordingly. We cancelled the remaining term of her personal training agreement with no further billing...
or obligation and processed a refund for her remaining personal training sessions.
Members sessions reflect as available as he has sessions scheduled for 9/26/15
Management spoke to [redacted] on 4/17/15 regarding the cancellation of her monthly billed fitness membership. After much discussion a refund in the amount of $179.70 has been refunded back to the [redacted] card. Refunds take about 5-7 business days to be refunded. Member is satisfied. Thank you.
LA Fitness contacted member regarding her concerns. She was reminded that there is no provision in her personal training agreement that entitles her to a refund of unused sessions. In addition, she would still be able to workout her lower body and we have trainers available to work with her specific...
needs. However, member has elected not to utilize the service at this time. Nevertheless, LA Fitness stands ready to continue to provide the services for which member contracted.
Management contacted [redacted] and informed him of the purchase of [redacted] by LAF was per state guidelines and all members had option of continuing membership at same rate or cancel. It was members responsibility to cancel though, membership was cancelled upon first request by [redacted]...
[redacted] and as courtesy a 3 month refund was offered to resolve issue. Member declined 3 month refund and requested ** agreement, ** agreement was emailed to member and confirmed as received by [redacted].
Should member wish to discuss further. We encourage member to us. We believe this matter to be resolved. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Management contacted [redacted] regarding his monthly billed membership. It was agreed upon to process a cancellation and no further billing will occur. A refund in the amount of $29.99 was processed back to the [redacted] card on file. Refunds take about 5-7 business days to be refunded. We believe this...
matter to be resolved. Thank you.
Management spoke with Mr. [redacted] regarding his concerns and apologized for the experience he and his had. Management explained our guest procedures and offered to personally assist with processing the guest pass for his wife when they are ready. Management also, provided his direct contact...
information should Mr. [redacted] need further assistance. We believe this matter to be resolved. Thank you.
Management spoke with [redacted] regarding his concerns. We are not honoring his request by adding a family member at 75% off. Management spoke with [redacted] about signing up his wife on a new membership. [redacted] will think about his options. We believe this matter to be resolved. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Having to prove my window is on and off broken is silly. I instead offered to open up my car door to prove their garbage was in it, and the business replied no. That is poor form and proves their negligence. Three stories from three managers, the fist denying their employees were there, the second stating that they were there but did not slip cards in doors, and the third denying any occuramce of breaking ever happened. This is why the business has such negative reviews on yelp and other places.
Regards,
[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The Personal Training Manager, [redacted] informed me that nutrition counseling was included with personal training if I signed up with a 'master trainer' (which I did). Further it is untrue that the second trainer offered to re-arrange her schedule to accommodate mine. Because LA Fitness has not held up their end of the contract and continues to provide false information, I should be released completely.Regards,[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Business previously never advises about any fees like this. No-one gets into accidents on purpose or to have fun. I almost died in this accident and the business pulls out memories about my spine injury couple years ago where I could not get out of bed for couple months. It is a fraud to collect fees for something people not able to use due to injuries. I told district manager that I do not attend LA Fitness on regular basis and I do not ask them for any type of partial refund for the membership fee paid.
This was a serious accident and I am having a second surgery at the end of the month. I still would like and would appreciate the freeze fee to be waived due to my special circumstances. The business should be appreciative that I continue renewing the membership even taking into consideration my health. I have been a loyal member of [redacted] since 1998 and continue being one since LA Fitness purchased [redacted]. I would like LA Fitness to be a little more sympathetic towards my circumstances and appreciative that I continue being a paid member even though I just go there 1-2 times every few months. Thank you
Regards,[redacted]