Management contacted [redacted] and informed him of the purchase of [redacted] by LAF was per state guidelines and all members had option of continuing membership at same rate or cancel. It was members responsibility to cancel though, membership was cancelled upon first request by [redacted]...
[redacted] and as courtesy a 3 month refund was offered to resolve issue. Member declined 3 month refund and requested ** agreement, ** agreement was emailed to member and confirmed as received by [redacted].
Should member wish to discuss further. We encourage member to us. We believe this matter to be resolved. Thank you.
Our District Operations Manager contacted member regarding her concerns. We appreciate her feedback, apologize for her experience and we have addressed her concerns with the staff members involved accordingly. We cancelled the remaining term of her personal training agreement with no further billing...
or obligation and processed a refund for her remaining personal training sessions.
made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Our District Manager has made several attempts to contact members regarding their concerns but we have received no response. We have spoken to her personal trainer as well as the Assistant Personal Training Director who indicated that she received positive feedback from member regarding her program...
and her personal trainer when she was training. However, our records reflect that member has not attended the club since November. The service is available to member, LA Fitness stands ready to continue to provide the service for which member has contracted and we have made efforts to reachout to member with no response. There is no grounds to now terminate the agreement early without a fee. Members have been informed that the personal training agreements includes a voluntary cancelation provision, which affords them the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreement. LA Fitness will honor this cancellation provision of their agreement should they elect to take advantage of it. Otherwise, we encourage member to return our call for further assistance.
There is no provision in member’s personal training agreement that entitles her to a refund of sessions if she does not use them. They remain available for her to use, LA Fitness stands ready to continue to provide the services for which she contracted and tailor a program designed around her...
capabilities. Nevertheless, our records reflect that member had trained regularly through 3/11/15. Member was only charged one time after that date, $240.00 on 8/28/15. LA Fitness offered to process a refund for that payment in an effort to resolve member’s complaint. Member declined the refund offer. LA Fitness remains willing to process a refund for that payment should member elect to take advantage of it.
LA Fitness processed a refunds totaling $405.00 for the difference in dues billed from April - June (refunds applied to the same account used for payment). Please allow 5-7 business days for the refunds to post to the account.
our previous response still standsManagement has spoken to [redacted] several times in regards to the freeze policy when freezing his monthly billed membership. We made an exception on one occasion to allow usage for one day due to himrecovering from an injury. This was a one-time exception. Member understands the freeze policy and appreciates the follow up. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Hi,I...
filed a complaint against la fitness in Lynnwood was. They reached out to me today and offered a deal to resolve. At this point I'm willing to work with them towards the resolution and my part of the deal is to retract my complaint. So this is my formal email requesting status to be changed to resolve. Attached is a notice from Revdex.com that will assist you in tracking it.
Regards,
[redacted]
Management attempted to contact [redacted] by calling phone number on file, and leaving voicemails requesting a return call. We have yet to receive a return call and encourage member to call back so we can assist. Member claims that they requested a cancellation in Aug 2015. We have not received...
a cancellation. LA Fitness provides members with the option to cancel their membership at any location between the hours of 8AM-5PM Monday thru Friday, but we strongly advise that member’s mail in a written cancellation request via certified mail to ensure return receipt. This cancellation policy is not designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properly. Prior to complaint, member spoke with management and as a courtesy a cancellation was processed.
A refund was issued for $164.70 to the [redacted] on file. Refunds typically take 5-7 business days to complete. Should the member wish to discuss anything further we encourage them to return our calls. We believe this matter to be resolved. Thank you.
Member’s personal training agreement includes a provision that allows her to terminate the agreement early without a fee if she becomes totally and permanently disabled after the date the contract takes effect. The letter member provided by her doctor did not confirm such a disability. Nevertheless,...
LA Fitness cancelled the remaining term of her personal training agreement with no further billing or obligation. Please note that we were not contractually obligated to provide this remedy, but this was done as a customer service consideration for our member. However, member is not entitled to a refund on top of the consideration already provided.
Our District Manager contacted member regarding her concerns. We cancelled the remaining term of her personal training agreement with no further billing or obligation and we are processing refunds totaling $315.00 for the remaining unused paid sessions (refunds applied to the same account used...
for payment). Please allow 5-7 business days for the refund to post to the account.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Business previously never advises about any fees like this. No-one gets into accidents on purpose or to have fun. I almost died in this accident and the business pulls out memories about my spine injury couple years ago where I could not get out of bed for couple months. It is a fraud to collect fees for something people not able to use due to injuries. I told district manager that I do not attend LA Fitness on regular basis and I do not ask them for any type of partial refund for the membership fee paid.
This was a serious accident and I am having a second surgery at the end of the month. I still would like and would appreciate the freeze fee to be waived due to my special circumstances. The business should be appreciative that I continue renewing the membership even taking into consideration my health. I have been a loyal member of [redacted] since 1998 and continue being one since LA Fitness purchased [redacted]. I would like LA Fitness to be a little more sympathetic towards my circumstances and appreciative that I continue being a paid member even though I just go there 1-2 times every few months. Thank you
Regards,[redacted]
Management spoke to [redacted] regarding her complaint. [redacted] states that she requested to cancel in June and was billed for July. To resolve complaint, as a courtesy management refunded Junes payment of $29.99 and waived July's balance. Refunds take up to 5-7 days to process and will go back...
to her[redacted] card on file. We believe this matter to be resolved. Thank you.
Our previous response still stands. Management spoke to [redacted] regarding her request to obtain signature access. We offered her the option to receive signature access at the current monthly rate of 39.99 and the upgrade fee would be waived. This would be a 10 dollar increase in her monthly dues. Member declined offer and will remain at 29.99 per month. No further action will be taken. Should she wish to discuss this further or accept our offer please contact your home club. Thank you.
Management contacted [redacted] regarding her concern with an incident that happened at the [redacted], CA location. We expressed our concern for [redacted]’ safety and wellbeing after the incident that occurred. We appreciate our member’s feedback and concerns regarding our facilities and strive...
to provide a clean and healthy environment.
We regret that [redacted] felt that the follow up after the incident had not occurred as she anticipated. LA Fitness strives to provide excellent customer service and we apologize for any inconvenience. As a courtesy, we have agreed to push [redacted]’ next billing date on her membership to 10/15/2016. We believe this matter to be resolved. Thank you.
Management spoke with member regarding her concerns. We agreed to cancel the memberships and processed a full refund in the amount of $134.96. Refunds typically could take up to 7-10 business days to complete and will go back to the [redacted] Card on file. We believe this matter to be resolved....
LA Fitness appreciates member's feedback and we apologize as this is not the experience we want any of our members to have. Our District Vice President,[redacted]., has attempted to contact member by phone to address his concerns but has not received a response. We encourage member to return...
Member’s personal training agreement includes a provision that allows her to terminate the agreement early, without a fee, if because of disability, she is unable to use the services contracted for. However, LA Fitness has not received reasonable evidence of such a disability.
Member’s personal...
training agreement also includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreement. LA Fitness will honor either of these cancellation provisions of member’s agreement should she elect to take advantage of them.
Otherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted.
We appreciate our member’s feedback and concerns regarding our facilities and strive to provide a clean and healthy environment. Management has been in contact with our facilities team as we have made recent management changes. [redacted] appreciated the follow up and is satisfied.
Thank...
Management contacted [redacted] and informed him of the purchase of [redacted] by LAF was per state guidelines and all members had option of continuing membership at same rate or cancel. It was members responsibility to cancel though, membership was cancelled upon first request by [redacted]...
[redacted] and as courtesy a 3 month refund was offered to resolve issue. Member declined 3 month refund and requested ** agreement, ** agreement was emailed to member and confirmed as received by [redacted].
Should member wish to discuss further. We encourage member to us. We believe this matter to be resolved. Thank you.
Our District Operations Manager contacted member regarding her concerns. We appreciate her feedback, apologize for her experience and we have addressed her concerns with the staff members involved accordingly. We cancelled the remaining term of her personal training agreement with no further billing...
or obligation and processed a refund for her remaining personal training sessions.
Revdex.com:
I have reviewed the response...
made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed...
the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Our District Manager has made several attempts to contact members regarding their concerns but we have received no response. We have spoken to her personal trainer as well as the Assistant Personal Training Director who indicated that she received positive feedback from member regarding her program...
and her personal trainer when she was training. However, our records reflect that member has not attended the club since November. The service is available to member, LA Fitness stands ready to continue to provide the service for which member has contracted and we have made efforts to reachout to member with no response. There is no grounds to now terminate the agreement early without a fee. Members have been informed that the personal training agreements includes a voluntary cancelation provision, which affords them the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreement. LA Fitness will honor this cancellation provision of their agreement should they elect to take advantage of it. Otherwise, we encourage member to return our call for further assistance.
There is no provision in member’s personal training agreement that entitles her to a refund of sessions if she does not use them. They remain available for her to use, LA Fitness stands ready to continue to provide the services for which she contracted and tailor a program designed around her...
capabilities. Nevertheless, our records reflect that member had trained regularly through 3/11/15. Member was only charged one time after that date, $240.00 on 8/28/15. LA Fitness offered to process a refund for that payment in an effort to resolve member’s complaint. Member declined the refund offer. LA Fitness remains willing to process a refund for that payment should member elect to take advantage of it.
LA Fitness processed a refunds totaling $405.00 for the difference in dues billed from April - June (refunds applied to the same account used for payment). Please allow 5-7 business days for the refunds to post to the account.
our previous response still standsManagement has spoken to [redacted] several times in regards to the freeze policy when freezing his monthly billed membership. We made an exception on one occasion to allow usage for one day due to himrecovering from an injury. This was a one-time exception. Member understands the freeze policy and appreciates the follow up. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Hi,I...
filed a complaint against la fitness in Lynnwood was. They reached out to me today and offered a deal to resolve. At this point I'm willing to work with them towards the resolution and my part of the deal is to retract my complaint. So this is my formal email requesting status to be changed to resolve. Attached is a notice from Revdex.com that will assist you in tracking it.
Regards,
[redacted]
Management attempted to contact [redacted] by calling phone number on file, and leaving voicemails requesting a return call. We have yet to receive a return call and encourage member to call back so we can assist. Member claims that they requested a cancellation in Aug 2015. We have not received...
a cancellation. LA Fitness provides members with the option to cancel their membership at any location between the hours of 8AM-5PM Monday thru Friday, but we strongly advise that member’s mail in a written cancellation request via certified mail to ensure return receipt. This cancellation policy is not designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properly. Prior to complaint, member spoke with management and as a courtesy a cancellation was processed.
A refund was issued for $164.70 to the [redacted] on file. Refunds typically take 5-7 business days to complete. Should the member wish to discuss anything further we encourage them to return our calls. We believe this matter to be resolved. Thank you.
Member’s personal training agreement includes a provision that allows her to terminate the agreement early without a fee if she becomes totally and permanently disabled after the date the contract takes effect. The letter member provided by her doctor did not confirm such a disability. Nevertheless,...
LA Fitness cancelled the remaining term of her personal training agreement with no further billing or obligation. Please note that we were not contractually obligated to provide this remedy, but this was done as a customer service consideration for our member. However, member is not entitled to a refund on top of the consideration already provided.
Our District Manager contacted member regarding her concerns. We cancelled the remaining term of her personal training agreement with no further billing or obligation and we are processing refunds totaling $315.00 for the remaining unused paid sessions (refunds applied to the same account used...
for payment). Please allow 5-7 business days for the refund to post to the account.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Business previously never advises about any fees like this. No-one gets into accidents on purpose or to have fun. I almost died in this accident and the business pulls out memories about my spine injury couple years ago where I could not get out of bed for couple months. It is a fraud to collect fees for something people not able to use due to injuries. I told district manager that I do not attend LA Fitness on regular basis and I do not ask them for any type of partial refund for the membership fee paid.
This was a serious accident and I am having a second surgery at the end of the month. I still would like and would appreciate the freeze fee to be waived due to my special circumstances. The business should be appreciative that I continue renewing the membership even taking into consideration my health. I have been a loyal member of [redacted] since 1998 and continue being one since LA Fitness purchased [redacted]. I would like LA Fitness to be a little more sympathetic towards my circumstances and appreciative that I continue being a paid member even though I just go there 1-2 times every few months. Thank you
Regards,[redacted]
Management spoke to [redacted] regarding her complaint. [redacted] states that she requested to cancel in June and was billed for July. To resolve complaint, as a courtesy management refunded Junes payment of $29.99 and waived July's balance. Refunds take up to 5-7 days to process and will go back...
to her[redacted] card on file. We believe this matter to be resolved. Thank you.
Our previous response still stands. Management spoke to [redacted] regarding her request to obtain signature access. We offered her the option to receive signature access at the current monthly rate of 39.99 and the upgrade fee would be waived. This would be a 10 dollar increase in her monthly dues. Member declined offer and will remain at 29.99 per month. No further action will be taken. Should she wish to discuss this further or accept our offer please contact your home club. Thank you.
Management contacted [redacted] regarding her concern with an incident that happened at the [redacted], CA location. We expressed our concern for [redacted]’ safety and wellbeing after the incident that occurred. We appreciate our member’s feedback and concerns regarding our facilities and strive...
to provide a clean and healthy environment.
We regret that [redacted] felt that the follow up after the incident had not occurred as she anticipated. LA Fitness strives to provide excellent customer service and we apologize for any inconvenience. As a courtesy, we have agreed to push [redacted]’ next billing date on her membership to 10/15/2016. We believe this matter to be resolved. Thank you.
Management spoke with member regarding her concerns. We agreed to cancel the memberships and processed a full refund in the amount of $134.96. Refunds typically could take up to 7-10 business days to complete and will go back to the [redacted] Card on file. We believe this matter to be resolved....
Thank you.
LA Fitness appreciates member's feedback and we apologize as this is not the experience we want any of our members to have. Our District Vice President,[redacted]., has attempted to contact member by phone to address his concerns but has not received a response. We encourage member to return...
[redacted]'s call for further assistance.
Member’s personal training agreement includes a provision that allows her to terminate the agreement early, without a fee, if because of disability, she is unable to use the services contracted for. However, LA Fitness has not received reasonable evidence of such a disability.
Member’s personal...
training agreement also includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreement. LA Fitness will honor either of these cancellation provisions of member’s agreement should she elect to take advantage of them.
Otherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted.
We appreciate our member’s feedback and concerns regarding our facilities and strive to provide a clean and healthy environment. Management has been in contact with our facilities team as we have made recent management changes. [redacted] appreciated the follow up and is satisfied.
Thank...
you.