Our District Vice President contacted member regarding her concerns. We cancelled the remaining term of her personal training agreement with no further billing or obligation and processed a refund in the amount of $45.00 (refund applied to the same account used for payment).
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I wanted LA Fitness to also provide me with 2 months of free membership in addition to the cash refund they provided for the numerous amount of times I brought this complaint to LA Fitness's attention, the effort involved and the reluctance of their staff to do anything to resolve the matter. It took 3 months to resolve this issue that was very easy to fix. That to me is ridiculous. However [redacted] only agreed to reimbursing me after being contacted by the Revdex.com. There was no reply from [redacted] or other LA Fitness staff until contacted by the Revdex.com.I do not agree with LA Fitness's statement that I understand the reason for the NSF charge to my account on May 19, 2015. I did not owe LA Fitness any fees when they debited my bank account on May 19, 2015. The reason for the NSF charge is a mistake by LA Fitness, it appears they have a glitch in their computer system that they refuse to acknowledge. It is like a theif that attempts to steal something then discovers the item or product is not there and gets caught, and then says there was no intent to do harm and deflects the blame to someone else. The response from LA fitness seems less then sincere being that it inconvenience me for over 3 months to get a response regarding my complaint.Thank you very much to the staff at the Revdex.com for intervening in this matter, which resulted in a quick response from LA Fitness when previously there had been none.
Member’s personal training services agreement specifically provided her with a 3-day right to cancel, for any reason, for a full refund. However, our records do not reflect that she took advantage of this option within the rescission period. Thus, she is not entitled to a refund or to terminate the...
agreement and abandon her contractual obligations early without a fee. Nevertheless, her agreement also includes a provision that allows her to terminate the agreement early without a fee if, upon doctors order, she cannot physically receive the services because of significant physical disability for a period in excess of six months. However, our records do not reflect that member has provided verification of such a disability. If member wishes to cancel under this provision of her personal training agreement, she simply needs to submit her written notice of cancellation along with verification of her disability to LAF at P.O Box. 54170, Irvine, CA 92619-4170
LA Fitness contacted member regarding his concerns and we processed a refunds totaling an amount of $720 (refunds applied to the same account used for payment). Please allow 3-5 business days for the refunds to post to the account.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.As stated in my initial complaint, I did not see an actual contract nor did I see a checklist. Everything I signed was on a 4inch screen credit card type signature pad. The representative of the company never stated that I was agreeing to a 1 year contract nor did he state the initiation fee. It was not until I saw the additional charge on my credit card that I even knew. Please ask them to produce my signed copy of this agreement. The attachment was blank with no name or signatures. I am still requesting a refund of my initial fee and I want out of my contract. Regards,[redacted]
Management contacted [redacted] regarding the status of his monthly dues membership. [redacted] member was acquired by LA Fitness on November 20, 2015. The history on [redacted] account reflects that his membership has been in a non-payment status for more than 90 days and the last payment...
received was on Feburary 7, 2016.
As a courtesy, we allow members up to 90 days to address any balances and bring their membership current with valid billing information. After this time frame the membership is no longer eligible for reinstatement. We advised [redacted] that should he decide to continue to access our facility, his nearest club would be able to review current new membership options. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Having to prove my window is on and off broken is silly. I instead offered to open up my car door to prove their garbage was in it, and the business replied no. That is poor form and proves their negligence. Three stories from three managers, the fist denying their employees were there, the second stating that they were there but did not slip cards in doors, and the third denying any occuramce of breaking ever happened. This is why the business has such negative reviews on yelp and other places.
Regards,
[redacted]
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”). The Agreement was for a minimum initial term of 12 months, beginning 7/26/16 (the “Initial Term”). Member paid a total of $299.00 up front, which included the enrollment fee, processing...
fee and payment for the first month of personal training services. He further agreed to make 11 more payments, in the amount of $200.00 each, every month, beginning 8/26/16, for the remainder of the Initial Term (please note that member upgraded his program from $200.00 to $300.00 per month on 8/1/16). These terms are clearly outlined on page 1 of the Agreement and he acknowledged his understanding of these billing terms by initialing three separate sections of the payment schedule section of the Agreement.
His Agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the Agreement. This provision is clearly outline on page 2 of the agreement. In addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement with the initial term of 12 months and the voluntary cancellation provision.
This Checklist was reviewed with him at the time of the sale, as acknowledged by his signature and initials on the New Client Checklist (copies of the Agreement, New Client Checklist and upgrade authorization are included with this response). Additionally, member’s personal training services agreement specifically provided him with a 3-day right to cancel if these terms did not match his understanding (or for any reason) for a full refund. However, he did not take advantage of this option within the rescission period.
Thus, under the clear and explicit terms of the Agreement, he is not entitled to terminate the Agreement and abandon his contractual obligations (which were very clearly spelled out for him and acknowledged by him) early without a fee. If member no longer wishes to continue with his valid Agreement, LA Fitness will honor the voluntary cancellation provision of the Agreement should he elect to take advantage of it. Otherwise, he should be expected to honor his agreement as LA Fitness stands ready to provide the services for which he contracted.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will...
wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference,...
details of the offer I reviewed appear below.The switch to a new trainer was a forced switch to avoid incurring additional fees while awaiting a response from the company. It was not the resolution I was requesting. Regards,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.I also want to note, that gou have this business noted as an A+ member, how could that be knowing that they get so many complaints?
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The information they have provided is false and untrue. They reached out to me one time and left me a message. Followed after I called them back 4 times and even left 2 subsequent voicemail's with my name and number in order to resolve matter. I received no phone call back or voicemail. Again, I feel SCAMMED from this company they are dishonest and lie to their customers to lock in any deal that is most convenient for their business.
Regards,
[redacted]
Management contacted [redacted] regarding his monthly billed membership. It was agreed upon to process a cancellation and no further billing will occur. A refund in the amount of $29.99 was processed back to the [redacted] card on file. Refunds take about 5-7 business days to be refunded. We believe this...
Management spoke to [redacted] regarding the cancellation of her monthly billed family membership. She claims to have cancelled via phone and mailed in a cancellation. No such request has been received. However, on 3/11/16 we she spoke to management a cancellation was processed on 3/11/16 and no...
further billing has occurred and a refund in the amount of $149.80 was refunded back to the[redacted] card on file.
As a courtesy an additional refund in the amount of $74.90 has been refunded back to the [redacted] card on file. Refunds take about 5-7 business days to be refunded. Member is satisfied.
Thank you.
Management has made several attempts to contact Mr. [redacted] regarding his concerns related to the cancellation of his monthly dues membership. However, we have not received a return call. Mr. [redacted] states that he has attempted to cancel by leaving a note along with a cancellation form...
for the local manager. LA Fitness provides members with the option to cancel directly with an Operations Manager at any LA Fitness location between the hours of 9 AM-5 PM on Monday through Friday, but we strongly encourage members to send a written cancellation request via certified mail to ensure return-receipt. Our cancellation policy is not designed to make it difficult for our members to cancel, but to ensure cancellations are handled properly. We received a mailed cancellation request from Mr. [redacted] postmarked for 8/2/2017. The cancellation request was completed and there have been no further charges on his account. If Mr. [redacted] would like to review additional resolution options, we encourage him to return our calls so we can adequately address his concerns. Thank you.
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”). The Agreement was for a minimum initial term of 12 months, beginning 7/6/2016 (the “Initial Term”). Member paid a total of $299.00 up front, which included the enrollment fee, processing...
fee and payment for the first month of personal training services. He further agreed to make 11 more consecutive monthly payments, in the amount of $200.00, beginning 8/6/2016, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of the Agreement and he acknowledged his understanding of these billing terms by initialing three separate sections of the payment schedule section of the Agreement.
His Agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the Agreement. This provision is clearly outlined on page 2 of the agreement. In addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement with the initial term of 12 months and the voluntary cancellation provision. This Checklist was reviewed with him at the time of the sale, as acknowledged by his signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response). Thus, under the clear and explicit terms of the Agreement, member is not entitled to a refund or to terminate the Agreement and abandon his contractual obligations (which were very clearly spelled out for him and acknowledged by him) early without a fee.
If member no longer wishes to continue with his valid Agreement, LA Fitness will honor the voluntary cancellation provision of the Agreement should he elect to take advantage of it. Otherwise, he should be expected to honor his Agreement as LA Fitness stands ready to provide the services for which he contracted.
We believe this sufficiently addresses the concerns brought forth, but please advise if we can be of further assistance.
Management spoke with [redacted] regarding his concerns. We are not honoring his request by adding a family member at 75% off. Management spoke with [redacted] about signing up his wife on a new membership. [redacted] will think about his options. We believe this matter to be resolved. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The contract attached below is clearly blank, just like the one I was sent both times from LA Fitness for personal training for the electronic records. I was manipulated into signing up for the one year personal training sessions. I didn't realize how dumb a business practice it was to make members pay not only a monthly subscription fee for personal training, but also pay individually for each session. I have not used the personal training service since June and haven't been to their gym since early July, for good reason. They are a scam and a fraud and there are many different websites with many different reviews for LA Fitness locations all across the country where they force or coerce people into signing personal training contracts at the end of their "welcome appointment". They pressure you until they don't take no for an answer. But still, I was never told it was a year contract. I was told by the personal trainer that it was 3 months starting off and I just had to pay the initial enrollment fee, which was the equivalent of two months. As for the not canceling within 3 business days, I actually went to the location, two of them, and tried to cancel. I had my contract with me. They just gave me the runaround and made up some lie about how they couldn't do that. I was actually told at the Elmhurst location, since I was moving to Lincoln Park, to get the Lincoln Park location to call Elmhurst and they would take care of it, no questions asked. When I went to Lincoln Park, I was directed to an operations manager, who told me there was no such thing and that there was nothing they could do. He told me to call corporate. I did and they gave me the sales scheme lie that they couldn't do anything about it. It was only after this that I contacted the Revdex.com.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Hello,The amount that LA Fitness provided in their response is NOT accurate. There is a charge on my bank statement for: 3/2/@ $240, 3/30 @ $240.00, 8/31 @ $240.00 along with payments I made to place a HOLD on my membership. I spoke to [redacted] (sp) on 2/13/17 he said that LA Fitness was willing to refund $575.00. Where are all these different refund amounts coming from? LA Fitness has $2,300.00 of my money for personal training that I have not used due to LA Fitness not hiring enough personal trainers to train clients. Also when I spoke to Josh on 2/13 he said that they were willing to work with me to train my lower body. I'm sorry but how I have been treated during this entire process, I don't want ANYTHING to do with LA Fitness. I looked at my contract under Clients Acknowledgement & Assumption of Risk, there is a specific sentence that states, 'Client affirms that Client is in good physical condition and does not suffer from any disability that would prevent or limit participation in the Physical Activities'. I could NEVER sign a contract that says this because I am physically unable to do the things that I use to after my Breast cancer surgery. It makes no sense to have a personal training to train my lower body. I just went through chemo and radiation 6+ months ago, I do not have the strength to personal train now or maybe ever - my life has changed. I am sending an email today to the CEO Mr. Welch to tell him exactly how everyone at his company has been treating a member that had Breast cancer. Yes I understand contacts but there are certain situations that do not fit the "norm" and should not be treated as such. I have gone trough a lot and having to deal with rude employees at Corporate head quarters and managers that will only reach out to someone that files a Revdex.com complain has been way too much.
Regards,
[redacted]
Our District Vice President contacted member regarding her concerns. We cancelled the remaining term of her personal training agreement with no further billing or obligation and processed a refund in the amount of $45.00 (refund applied to the same account used for payment).
Members sessions reflect as available as he has sessions scheduled for 9/26/15
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I wanted LA Fitness to also provide me with 2 months of free membership in addition to the cash refund they provided for the numerous amount of times I brought this complaint to LA Fitness's attention, the effort involved and the reluctance of their staff to do anything to resolve the matter. It took 3 months to resolve this issue that was very easy to fix. That to me is ridiculous. However [redacted] only agreed to reimbursing me after being contacted by the Revdex.com. There was no reply from [redacted] or other LA Fitness staff until contacted by the Revdex.com.I do not agree with LA Fitness's statement that I understand the reason for the NSF charge to my account on May 19, 2015. I did not owe LA Fitness any fees when they debited my bank account on May 19, 2015. The reason for the NSF charge is a mistake by LA Fitness, it appears they have a glitch in their computer system that they refuse to acknowledge. It is like a theif that attempts to steal something then discovers the item or product is not there and gets caught, and then says there was no intent to do harm and deflects the blame to someone else. The response from LA fitness seems less then sincere being that it inconvenience me for over 3 months to get a response regarding my complaint.Thank you very much to the staff at the Revdex.com for intervening in this matter, which resulted in a quick response from LA Fitness when previously there had been none.
Member’s personal training services agreement specifically provided her with a 3-day right to cancel, for any reason, for a full refund. However, our records do not reflect that she took advantage of this option within the rescission period. Thus, she is not entitled to a refund or to terminate the...
agreement and abandon her contractual obligations early without a fee. Nevertheless, her agreement also includes a provision that allows her to terminate the agreement early without a fee if, upon doctors order, she cannot physically receive the services because of significant physical disability for a period in excess of six months. However, our records do not reflect that member has provided verification of such a disability. If member wishes to cancel under this provision of her personal training agreement, she simply needs to submit her written notice of cancellation along with verification of her disability to LAF at P.O Box. 54170, Irvine, CA 92619-4170
LA Fitness contacted member regarding his concerns and we processed a refunds totaling an amount of $720 (refunds applied to the same account used for payment). Please allow 3-5 business days for the refunds to post to the account.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.As stated in my initial complaint, I did not see an actual contract nor did I see a checklist. Everything I signed was on a 4inch screen credit card type signature pad. The representative of the company never stated that I was agreeing to a 1 year contract nor did he state the initiation fee. It was not until I saw the additional charge on my credit card that I even knew. Please ask them to produce my signed copy of this agreement. The attachment was blank with no name or signatures. I am still requesting a refund of my initial fee and I want out of my contract. Regards,[redacted]
Management contacted [redacted] regarding the status of his monthly dues membership. [redacted] member was acquired by LA Fitness on November 20, 2015. The history on [redacted] account reflects that his membership has been in a non-payment status for more than 90 days and the last payment...
received was on Feburary 7, 2016.
As a courtesy, we allow members up to 90 days to address any balances and bring their membership current with valid billing information. After this time frame the membership is no longer eligible for reinstatement. We advised [redacted] that should he decide to continue to access our facility, his nearest club would be able to review current new membership options. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Having to prove my window is on and off broken is silly. I instead offered to open up my car door to prove their garbage was in it, and the business replied no. That is poor form and proves their negligence. Three stories from three managers, the fist denying their employees were there, the second stating that they were there but did not slip cards in doors, and the third denying any occuramce of breaking ever happened. This is why the business has such negative reviews on yelp and other places.
Regards,
[redacted]
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”). The Agreement was for a minimum initial term of 12 months, beginning 7/26/16 (the “Initial Term”). Member paid a total of $299.00 up front, which included the enrollment fee, processing...
fee and payment for the first month of personal training services. He further agreed to make 11 more payments, in the amount of $200.00 each, every month, beginning 8/26/16, for the remainder of the Initial Term (please note that member upgraded his program from $200.00 to $300.00 per month on 8/1/16). These terms are clearly outlined on page 1 of the Agreement and he acknowledged his understanding of these billing terms by initialing three separate sections of the payment schedule section of the Agreement.
His Agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the Agreement. This provision is clearly outline on page 2 of the agreement. In addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement with the initial term of 12 months and the voluntary cancellation provision.
This Checklist was reviewed with him at the time of the sale, as acknowledged by his signature and initials on the New Client Checklist (copies of the Agreement, New Client Checklist and upgrade authorization are included with this response). Additionally, member’s personal training services agreement specifically provided him with a 3-day right to cancel if these terms did not match his understanding (or for any reason) for a full refund. However, he did not take advantage of this option within the rescission period.
Thus, under the clear and explicit terms of the Agreement, he is not entitled to terminate the Agreement and abandon his contractual obligations (which were very clearly spelled out for him and acknowledged by him) early without a fee. If member no longer wishes to continue with his valid Agreement, LA Fitness will honor the voluntary cancellation provision of the Agreement should he elect to take advantage of it. Otherwise, he should be expected to honor his agreement as LA Fitness stands ready to provide the services for which he contracted.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will...
wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference,...
details of the offer I reviewed appear below.The switch to a new trainer was a forced switch to avoid incurring additional fees while awaiting a response from the company. It was not the resolution I was requesting. Regards,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.I also want to note, that gou have this business noted as an A+ member, how could that be knowing that they get so many complaints?
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The information they have provided is false and untrue. They reached out to me one time and left me a message. Followed after I called them back 4 times and even left 2 subsequent voicemail's with my name and number in order to resolve matter. I received no phone call back or voicemail. Again, I feel SCAMMED from this company they are dishonest and lie to their customers to lock in any deal that is most convenient for their business.
Regards,
[redacted]
Management contacted [redacted] regarding his monthly billed membership. It was agreed upon to process a cancellation and no further billing will occur. A refund in the amount of $29.99 was processed back to the [redacted] card on file. Refunds take about 5-7 business days to be refunded. We believe this...
matter to be resolved. Thank you.
Management spoke to [redacted] regarding the cancellation of her monthly billed family membership. She claims to have cancelled via phone and mailed in a cancellation. No such request has been received. However, on 3/11/16 we she spoke to management a cancellation was processed on 3/11/16 and no...
further billing has occurred and a refund in the amount of $149.80 was refunded back to the[redacted] card on file.
As a courtesy an additional refund in the amount of $74.90 has been refunded back to the [redacted] card on file. Refunds take about 5-7 business days to be refunded. Member is satisfied.
Thank you.
Management has made several attempts to contact Mr. [redacted] regarding his concerns related to the cancellation of his monthly dues membership. However, we have not received a return call. Mr. [redacted] states that he has attempted to cancel by leaving a note along with a cancellation form...
for the local manager. LA Fitness provides members with the option to cancel directly with an Operations Manager at any LA Fitness location between the hours of 9 AM-5 PM on Monday through Friday, but we strongly encourage members to send a written cancellation request via certified mail to ensure return-receipt. Our cancellation policy is not designed to make it difficult for our members to cancel, but to ensure cancellations are handled properly. We received a mailed cancellation request from Mr. [redacted] postmarked for 8/2/2017. The cancellation request was completed and there have been no further charges on his account. If Mr. [redacted] would like to review additional resolution options, we encourage him to return our calls so we can adequately address his concerns. Thank you.
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”). The Agreement was for a minimum initial term of 12 months, beginning 7/6/2016 (the “Initial Term”). Member paid a total of $299.00 up front, which included the enrollment fee, processing...
fee and payment for the first month of personal training services. He further agreed to make 11 more consecutive monthly payments, in the amount of $200.00, beginning 8/6/2016, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of the Agreement and he acknowledged his understanding of these billing terms by initialing three separate sections of the payment schedule section of the Agreement.
His Agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the Agreement. This provision is clearly outlined on page 2 of the agreement. In addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement with the initial term of 12 months and the voluntary cancellation provision. This Checklist was reviewed with him at the time of the sale, as acknowledged by his signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response). Thus, under the clear and explicit terms of the Agreement, member is not entitled to a refund or to terminate the Agreement and abandon his contractual obligations (which were very clearly spelled out for him and acknowledged by him) early without a fee.
If member no longer wishes to continue with his valid Agreement, LA Fitness will honor the voluntary cancellation provision of the Agreement should he elect to take advantage of it. Otherwise, he should be expected to honor his Agreement as LA Fitness stands ready to provide the services for which he contracted.
We believe this sufficiently addresses the concerns brought forth, but please advise if we can be of further assistance.
Management spoke with [redacted] regarding his concerns. We are not honoring his request by adding a family member at 75% off. Management spoke with [redacted] about signing up his wife on a new membership. [redacted] will think about his options. We believe this matter to be resolved. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The contract attached below is clearly blank, just like the one I was sent both times from LA Fitness for personal training for the electronic records. I was manipulated into signing up for the one year personal training sessions. I didn't realize how dumb a business practice it was to make members pay not only a monthly subscription fee for personal training, but also pay individually for each session. I have not used the personal training service since June and haven't been to their gym since early July, for good reason. They are a scam and a fraud and there are many different websites with many different reviews for LA Fitness locations all across the country where they force or coerce people into signing personal training contracts at the end of their "welcome appointment". They pressure you until they don't take no for an answer. But still, I was never told it was a year contract. I was told by the personal trainer that it was 3 months starting off and I just had to pay the initial enrollment fee, which was the equivalent of two months. As for the not canceling within 3 business days, I actually went to the location, two of them, and tried to cancel. I had my contract with me. They just gave me the runaround and made up some lie about how they couldn't do that. I was actually told at the Elmhurst location, since I was moving to Lincoln Park, to get the Lincoln Park location to call Elmhurst and they would take care of it, no questions asked. When I went to Lincoln Park, I was directed to an operations manager, who told me there was no such thing and that there was nothing they could do. He told me to call corporate. I did and they gave me the sales scheme lie that they couldn't do anything about it. It was only after this that I contacted the Revdex.com.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Hello,The amount that LA Fitness provided in their response is NOT accurate. There is a charge on my bank statement for: 3/2/@ $240, 3/30 @ $240.00, 8/31 @ $240.00 along with payments I made to place a HOLD on my membership. I spoke to [redacted] (sp) on 2/13/17 he said that LA Fitness was willing to refund $575.00. Where are all these different refund amounts coming from? LA Fitness has $2,300.00 of my money for personal training that I have not used due to LA Fitness not hiring enough personal trainers to train clients. Also when I spoke to Josh on 2/13 he said that they were willing to work with me to train my lower body. I'm sorry but how I have been treated during this entire process, I don't want ANYTHING to do with LA Fitness. I looked at my contract under Clients Acknowledgement & Assumption of Risk, there is a specific sentence that states, 'Client affirms that Client is in good physical condition and does not suffer from any disability that would prevent or limit participation in the Physical Activities'. I could NEVER sign a contract that says this because I am physically unable to do the things that I use to after my Breast cancer surgery. It makes no sense to have a personal training to train my lower body. I just went through chemo and radiation 6+ months ago, I do not have the strength to personal train now or maybe ever - my life has changed. I am sending an email today to the CEO Mr. Welch to tell him exactly how everyone at his company has been treating a member that had Breast cancer. Yes I understand contacts but there are certain situations that do not fit the "norm" and should not be treated as such. I have gone trough a lot and having to deal with rude employees at Corporate head quarters and managers that will only reach out to someone that files a Revdex.com complain has been way too much.
Regards,
[redacted]