LA Fitness appreciates member's feedback and we apologize as this is not the experience we want any of our members to have. Our District Vice President,[redacted]., has attempted to contact member by phone to address his concerns but has not received a response. We encourage member to return...
LA Fitness contacted member regarding his concerns and we processed a refunds totaling an amount of $720 (refunds applied to the same account used for payment). Please allow 3-5 business days for the refunds to post to the account.
As required by applicable state law governing health club contracts, the personal training agreement member purchased included a provision which explained that he could cancel within 5 days of the purchase for a full refund. Admittedly, member did not cancel within 5 days of the purchase. Thus, he was not entitled to a full refund. Member also states that he did not receive any training. The service was available for member to use and LA Fitness stood ready to provide the services for which member contracted. Failure by member to have used the service does not entitle him to a refund either. With respect to the early cancellation provision of the agreement, the provision affords him with the option to cancel at any time, for any reason, by paying only half of the remaining balance due under the agreement. At the time of his cancellation request, member had 5 payments of $220.00 remaining on his agreement for a remaining balance due of $1,100. Half of the remaining balance due equals $550.00. LA Fitness refunded $600.00, more than half and, as previously outlined, we were not contractually obligated to provide this refund, but this was done as a customer service consideration for our member. There is no further refund owed on top of the consideration already made.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I wanted LA Fitness to also provide me with 2 months of free membership in addition to the cash refund they provided for the numerous amount of times I brought this complaint to LA Fitness's attention, the effort involved and the reluctance of their staff to do anything to resolve the matter. It took 3 months to resolve this issue that was very easy to fix. That to me is ridiculous. However [redacted] only agreed to reimbursing me after being contacted by the Revdex.com. There was no reply from [redacted] or other LA Fitness staff until contacted by the Revdex.com.I do not agree with LA Fitness's statement that I understand the reason for the NSF charge to my account on May 19, 2015. I did not owe LA Fitness any fees when they debited my bank account on May 19, 2015. The reason for the NSF charge is a mistake by LA Fitness, it appears they have a glitch in their computer system that they refuse to acknowledge. It is like a theif that attempts to steal something then discovers the item or product is not there and gets caught, and then says there was no intent to do harm and deflects the blame to someone else. The response from LA fitness seems less then sincere being that it inconvenience me for over 3 months to get a response regarding my complaint.Thank you very much to the staff at the Revdex.com for intervening in this matter, which resulted in a quick response from LA Fitness when previously there had been none.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference,...
details of the offer I reviewed appear below.The switch to a new trainer was a forced switch to avoid incurring additional fees while awaiting a response from the company. It was not the resolution I was requesting. Regards,[redacted]
Revdex.com:
I have reviewed the response made by the business...
in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Management has made multiple attempts to reach Mr. [redacted] regarding his concerns related to an incident at the Irvine – Crossroads, CA location. However, we have not received a return call. LA Fitness strives to provide excellent customer service and we regret that Mr. [redacted] came away from his club...
visit feeling frustrated with his experience. Management worked with local staff to ensure that a walk-through of the basketball court will be performed on a consistent basis. We have also posted basketball rules and a sign in sheet, in addition to the cameras currently in place so club staff has the ability to review any tense basketball play. We believe this addresses the concerns brought forth. Should Mr. [redacted] need additional assistance we encourage him to return our calls so we can adequately discuss any concerns. Thank you.
Our District Vice President contacted member regarding her concerns. We cancelled the remaining term of her personal training agreement with no further billing or obligation and processed a refund in the amount of $45.00 (refund applied to the same account used for payment).
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The contract attached below is clearly blank, just like the one I was sent both times from LA Fitness for personal training for the electronic records. I was manipulated into signing up for the one year personal training sessions. I didn't realize how dumb a business practice it was to make members pay not only a monthly subscription fee for personal training, but also pay individually for each session. I have not used the personal training service since June and haven't been to their gym since early July, for good reason. They are a scam and a fraud and there are many different websites with many different reviews for LA Fitness locations all across the country where they force or coerce people into signing personal training contracts at the end of their "welcome appointment". They pressure you until they don't take no for an answer. But still, I was never told it was a year contract. I was told by the personal trainer that it was 3 months starting off and I just had to pay the initial enrollment fee, which was the equivalent of two months. As for the not canceling within 3 business days, I actually went to the location, two of them, and tried to cancel. I had my contract with me. They just gave me the runaround and made up some lie about how they couldn't do that. I was actually told at the Elmhurst location, since I was moving to Lincoln Park, to get the Lincoln Park location to call Elmhurst and they would take care of it, no questions asked. When I went to Lincoln Park, I was directed to an operations manager, who told me there was no such thing and that there was nothing they could do. He told me to call corporate. I did and they gave me the sales scheme lie that they couldn't do anything about it. It was only after this that I contacted the Revdex.com.
Regards,
[redacted]
made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Management attempted to contact [redacted] by calling phone number on file, and leaving voicemails requesting a return call. We have yet to receive a return call and encourage member to call back so we can assist. Member claims that they requested a cancellation in Aug 2015. We have not received...
a cancellation. LA Fitness provides members with the option to cancel their membership at any location between the hours of 8AM-5PM Monday thru Friday, but we strongly advise that member’s mail in a written cancellation request via certified mail to ensure return receipt. This cancellation policy is not designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properly. Prior to complaint, member spoke with management and as a courtesy a cancellation was processed.
A refund was issued for $164.70 to the [redacted] on file. Refunds typically take 5-7 business days to complete. Should the member wish to discuss anything further we encourage them to return our calls. We believe this matter to be resolved. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Hi,I...
filed a complaint against la fitness in Lynnwood was. They reached out to me today and offered a deal to resolve. At this point I'm willing to work with them towards the resolution and my part of the deal is to retract my complaint. So this is my formal email requesting status to be changed to resolve. Attached is a notice from Revdex.com that will assist you in tracking it.
Regards,
[redacted]
Management left a message with member and apologized for the excessive amount of calls she received from LA Fitness. Members information has been updated.
Management also left contact number if [redacted] should have any further concerns.
We believe this matter to be...
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I wasn't asking to terminate my contract but to have it re-written correctly. I was promised 4 sessions a month not 3. The employee who signed me up no longer works for you all. He would be able to clear all of this up. At this time I would like to know how can we setup a meeting with an Arbitrator in accordance with the agreement.Regards,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Hello,The amount that LA Fitness provided in their response is NOT accurate. There is a charge on my bank statement for: 3/2/@ $240, 3/30 @ $240.00, 8/31 @ $240.00 along with payments I made to place a HOLD on my membership. I spoke to [redacted] (sp) on 2/13/17 he said that LA Fitness was willing to refund $575.00. Where are all these different refund amounts coming from? LA Fitness has $2,300.00 of my money for personal training that I have not used due to LA Fitness not hiring enough personal trainers to train clients. Also when I spoke to Josh on 2/13 he said that they were willing to work with me to train my lower body. I'm sorry but how I have been treated during this entire process, I don't want ANYTHING to do with LA Fitness. I looked at my contract under Clients Acknowledgement & Assumption of Risk, there is a specific sentence that states, 'Client affirms that Client is in good physical condition and does not suffer from any disability that would prevent or limit participation in the Physical Activities'. I could NEVER sign a contract that says this because I am physically unable to do the things that I use to after my Breast cancer surgery. It makes no sense to have a personal training to train my lower body. I just went through chemo and radiation 6+ months ago, I do not have the strength to personal train now or maybe ever - my life has changed. I am sending an email today to the CEO Mr. Welch to tell him exactly how everyone at his company has been treating a member that had Breast cancer. Yes I understand contacts but there are certain situations that do not fit the "norm" and should not be treated as such. I have gone trough a lot and having to deal with rude employees at Corporate head quarters and managers that will only reach out to someone that files a Revdex.com complain has been way too much.
Regards,
[redacted]
Management spoke with member regarding her concerns. We agreed to cancel the memberships and processed a full refund in the amount of $134.96. Refunds typically could take up to 7-10 business days to complete and will go back to the [redacted] Card on file. We believe this matter to be resolved....
Management contacted [redacted] regarding her concern with an incident that happened at the [redacted], CA location. We expressed our concern for [redacted]’ safety and wellbeing after the incident that occurred. We appreciate our member’s feedback and concerns regarding our facilities and strive...
to provide a clean and healthy environment.
We regret that [redacted] felt that the follow up after the incident had not occurred as she anticipated. LA Fitness strives to provide excellent customer service and we apologize for any inconvenience. As a courtesy, we have agreed to push [redacted]’ next billing date on her membership to 10/15/2016. We believe this matter to be resolved. Thank you.
Member’s personal training services agreement specifically provided her with a 3-day right to cancel, for any reason, for a full refund. However, our records do not reflect that she took advantage of this option within the rescission period. Thus, she is not entitled to a refund or to terminate the...
agreement and abandon her contractual obligations early without a fee. Nevertheless, her agreement also includes a provision that allows her to terminate the agreement early without a fee if, upon doctors order, she cannot physically receive the services because of significant physical disability for a period in excess of six months. However, our records do not reflect that member has provided verification of such a disability. If member wishes to cancel under this provision of her personal training agreement, she simply needs to submit her written notice of cancellation along with verification of her disability to LAF at P.O Box. 54170, Irvine, CA 92619-4170
Member purchased personal training services pursuant to a written and fully executed agreement. The agreement was for a minimum initial term of 52 weeks, beginning 7/10/14 (the “Initial Term”). She paid a total of $284.00 up front, which included the enrollment fee, processing fee and payment...
for the first four weeks of personal training sessions. She further agreed to make 12 more payments, in the amount of $135.00 each, every four weeks, beginning 8/7/14, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of her agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule outlining these terms. Member’s personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreement. This provision is clearly outlined on page 2 of her agreement. In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of 52 weeks and the voluntary cancelation provision. This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response). Her personal training services agreement specifically provided her with a 10-day right to cancel if these terms did not match her understanding (or for any reason) for a refund. However, she did not take advantage of this option within the rescission period. Thus, she is not entitled to terminate the agreement early without a fee. It should also be noted that we offered to reduce the cancellation fee from 50% down to 33% of the remaining agreement balance. We were not contractually obligated to do so, but this was done as a customer service consideration for our member. However, she hasn’t taken advantage of the offer as of the time of this response. LA Fitness remains willing to honor the reduced cancellation fee should she elect to take advantage of it. Otherwise, member should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted.
LA Fitness appreciates member's feedback and we apologize as this is not the experience we want any of our members to have. Our District Vice President,[redacted]., has attempted to contact member by phone to address his concerns but has not received a response. We encourage member to return...
[redacted]'s call for further assistance.
LA Fitness contacted member regarding his concerns and we processed a refunds totaling an amount of $720 (refunds applied to the same account used for payment). Please allow 3-5 business days for the refunds to post to the account.
As required by applicable state law governing health club contracts, the personal training agreement member purchased included a provision which explained that he could cancel within 5 days of the purchase for a full refund. Admittedly, member did not cancel within 5 days of the purchase. Thus, he was not entitled to a full refund. Member also states that he did not receive any training. The service was available for member to use and LA Fitness stood ready to provide the services for which member contracted. Failure by member to have used the service does not entitle him to a refund either. With respect to the early cancellation provision of the agreement, the provision affords him with the option to cancel at any time, for any reason, by paying only half of the remaining balance due under the agreement. At the time of his cancellation request, member had 5 payments of $220.00 remaining on his agreement for a remaining balance due of $1,100. Half of the remaining balance due equals $550.00. LA Fitness refunded $600.00, more than half and, as previously outlined, we were not contractually obligated to provide this refund, but this was done as a customer service consideration for our member. There is no further refund owed on top of the consideration already made.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I wanted LA Fitness to also provide me with 2 months of free membership in addition to the cash refund they provided for the numerous amount of times I brought this complaint to LA Fitness's attention, the effort involved and the reluctance of their staff to do anything to resolve the matter. It took 3 months to resolve this issue that was very easy to fix. That to me is ridiculous. However [redacted] only agreed to reimbursing me after being contacted by the Revdex.com. There was no reply from [redacted] or other LA Fitness staff until contacted by the Revdex.com.I do not agree with LA Fitness's statement that I understand the reason for the NSF charge to my account on May 19, 2015. I did not owe LA Fitness any fees when they debited my bank account on May 19, 2015. The reason for the NSF charge is a mistake by LA Fitness, it appears they have a glitch in their computer system that they refuse to acknowledge. It is like a theif that attempts to steal something then discovers the item or product is not there and gets caught, and then says there was no intent to do harm and deflects the blame to someone else. The response from LA fitness seems less then sincere being that it inconvenience me for over 3 months to get a response regarding my complaint.Thank you very much to the staff at the Revdex.com for intervening in this matter, which resulted in a quick response from LA Fitness when previously there had been none.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference,...
details of the offer I reviewed appear below.The switch to a new trainer was a forced switch to avoid incurring additional fees while awaiting a response from the company. It was not the resolution I was requesting. Regards,[redacted]
Revdex.com:
I have reviewed the response made by the business...
in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Management has made multiple attempts to reach Mr. [redacted] regarding his concerns related to an incident at the Irvine – Crossroads, CA location. However, we have not received a return call. LA Fitness strives to provide excellent customer service and we regret that Mr. [redacted] came away from his club...
visit feeling frustrated with his experience. Management worked with local staff to ensure that a walk-through of the basketball court will be performed on a consistent basis. We have also posted basketball rules and a sign in sheet, in addition to the cameras currently in place so club staff has the ability to review any tense basketball play. We believe this addresses the concerns brought forth. Should Mr. [redacted] need additional assistance we encourage him to return our calls so we can adequately discuss any concerns. Thank you.
Our District Vice President contacted member regarding her concerns. We cancelled the remaining term of her personal training agreement with no further billing or obligation and processed a refund in the amount of $45.00 (refund applied to the same account used for payment).
LA Fitness added back the remaining 24 sessions for member to use for an additional 6 months. We will grant a further extension if necessary.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The contract attached below is clearly blank, just like the one I was sent both times from LA Fitness for personal training for the electronic records. I was manipulated into signing up for the one year personal training sessions. I didn't realize how dumb a business practice it was to make members pay not only a monthly subscription fee for personal training, but also pay individually for each session. I have not used the personal training service since June and haven't been to their gym since early July, for good reason. They are a scam and a fraud and there are many different websites with many different reviews for LA Fitness locations all across the country where they force or coerce people into signing personal training contracts at the end of their "welcome appointment". They pressure you until they don't take no for an answer. But still, I was never told it was a year contract. I was told by the personal trainer that it was 3 months starting off and I just had to pay the initial enrollment fee, which was the equivalent of two months. As for the not canceling within 3 business days, I actually went to the location, two of them, and tried to cancel. I had my contract with me. They just gave me the runaround and made up some lie about how they couldn't do that. I was actually told at the Elmhurst location, since I was moving to Lincoln Park, to get the Lincoln Park location to call Elmhurst and they would take care of it, no questions asked. When I went to Lincoln Park, I was directed to an operations manager, who told me there was no such thing and that there was nothing they could do. He told me to call corporate. I did and they gave me the sales scheme lie that they couldn't do anything about it. It was only after this that I contacted the Revdex.com.
Regards,
[redacted]
Revdex.com:
I have reviewed the response...
made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Management attempted to contact [redacted] by calling phone number on file, and leaving voicemails requesting a return call. We have yet to receive a return call and encourage member to call back so we can assist. Member claims that they requested a cancellation in Aug 2015. We have not received...
a cancellation. LA Fitness provides members with the option to cancel their membership at any location between the hours of 8AM-5PM Monday thru Friday, but we strongly advise that member’s mail in a written cancellation request via certified mail to ensure return receipt. This cancellation policy is not designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properly. Prior to complaint, member spoke with management and as a courtesy a cancellation was processed.
A refund was issued for $164.70 to the [redacted] on file. Refunds typically take 5-7 business days to complete. Should the member wish to discuss anything further we encourage them to return our calls. We believe this matter to be resolved. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Hi,I...
filed a complaint against la fitness in Lynnwood was. They reached out to me today and offered a deal to resolve. At this point I'm willing to work with them towards the resolution and my part of the deal is to retract my complaint. So this is my formal email requesting status to be changed to resolve. Attached is a notice from Revdex.com that will assist you in tracking it.
Regards,
[redacted]
Management left a message with member and apologized for the excessive amount of calls she received from LA Fitness. Members information has been updated.
Management also left contact number if [redacted] should have any further concerns.
We believe this matter to be...
resolved. Thank you.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I wasn't asking to terminate my contract but to have it re-written correctly. I was promised 4 sessions a month not 3. The employee who signed me up no longer works for you all. He would be able to clear all of this up. At this time I would like to know how can we setup a meeting with an Arbitrator in accordance with the agreement.Regards,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Hello,The amount that LA Fitness provided in their response is NOT accurate. There is a charge on my bank statement for: 3/2/@ $240, 3/30 @ $240.00, 8/31 @ $240.00 along with payments I made to place a HOLD on my membership. I spoke to [redacted] (sp) on 2/13/17 he said that LA Fitness was willing to refund $575.00. Where are all these different refund amounts coming from? LA Fitness has $2,300.00 of my money for personal training that I have not used due to LA Fitness not hiring enough personal trainers to train clients. Also when I spoke to Josh on 2/13 he said that they were willing to work with me to train my lower body. I'm sorry but how I have been treated during this entire process, I don't want ANYTHING to do with LA Fitness. I looked at my contract under Clients Acknowledgement & Assumption of Risk, there is a specific sentence that states, 'Client affirms that Client is in good physical condition and does not suffer from any disability that would prevent or limit participation in the Physical Activities'. I could NEVER sign a contract that says this because I am physically unable to do the things that I use to after my Breast cancer surgery. It makes no sense to have a personal training to train my lower body. I just went through chemo and radiation 6+ months ago, I do not have the strength to personal train now or maybe ever - my life has changed. I am sending an email today to the CEO Mr. Welch to tell him exactly how everyone at his company has been treating a member that had Breast cancer. Yes I understand contacts but there are certain situations that do not fit the "norm" and should not be treated as such. I have gone trough a lot and having to deal with rude employees at Corporate head quarters and managers that will only reach out to someone that files a Revdex.com complain has been way too much.
Regards,
[redacted]
Management spoke with member regarding her concerns. We agreed to cancel the memberships and processed a full refund in the amount of $134.96. Refunds typically could take up to 7-10 business days to complete and will go back to the [redacted] Card on file. We believe this matter to be resolved....
Thank you.
Management contacted [redacted] regarding her concern with an incident that happened at the [redacted], CA location. We expressed our concern for [redacted]’ safety and wellbeing after the incident that occurred. We appreciate our member’s feedback and concerns regarding our facilities and strive...
to provide a clean and healthy environment.
We regret that [redacted] felt that the follow up after the incident had not occurred as she anticipated. LA Fitness strives to provide excellent customer service and we apologize for any inconvenience. As a courtesy, we have agreed to push [redacted]’ next billing date on her membership to 10/15/2016. We believe this matter to be resolved. Thank you.
Member’s personal training services agreement specifically provided her with a 3-day right to cancel, for any reason, for a full refund. However, our records do not reflect that she took advantage of this option within the rescission period. Thus, she is not entitled to a refund or to terminate the...
agreement and abandon her contractual obligations early without a fee. Nevertheless, her agreement also includes a provision that allows her to terminate the agreement early without a fee if, upon doctors order, she cannot physically receive the services because of significant physical disability for a period in excess of six months. However, our records do not reflect that member has provided verification of such a disability. If member wishes to cancel under this provision of her personal training agreement, she simply needs to submit her written notice of cancellation along with verification of her disability to LAF at P.O Box. 54170, Irvine, CA 92619-4170
Member purchased personal training services pursuant to a written and fully executed agreement. The agreement was for a minimum initial term of 52 weeks, beginning 7/10/14 (the “Initial Term”). She paid a total of $284.00 up front, which included the enrollment fee, processing fee and payment...
for the first four weeks of personal training sessions. She further agreed to make 12 more payments, in the amount of $135.00 each, every four weeks, beginning 8/7/14, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of her agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule outlining these terms. Member’s personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreement. This provision is clearly outlined on page 2 of her agreement. In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of 52 weeks and the voluntary cancelation provision. This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response). Her personal training services agreement specifically provided her with a 10-day right to cancel if these terms did not match her understanding (or for any reason) for a refund. However, she did not take advantage of this option within the rescission period. Thus, she is not entitled to terminate the agreement early without a fee. It should also be noted that we offered to reduce the cancellation fee from 50% down to 33% of the remaining agreement balance. We were not contractually obligated to do so, but this was done as a customer service consideration for our member. However, she hasn’t taken advantage of the offer as of the time of this response. LA Fitness remains willing to honor the reduced cancellation fee should she elect to take advantage of it. Otherwise, member should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted.