Our Personal Training Director has made numerous attempts to schedule member with a personal trainer. However, member has refused to train with anyone else stating that she only wanted to train with one specific trainer who is no longer working at our [redacted] location. Member purchased...
personal training services but not the services of any specific individual trainer.
Thus, the fact that one specific trainer is no longer at this location does not entitle member to a refund or to terminate the agreement and abandon her contractual obligations early without a fee. If member no longer wishes to continue with her personal training agreement, her agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreement. LA Fitness will honor the voluntary cancellation provision of member’s personal training agreement should she elect to take advantage of it. Otherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted.
Our District Vice President contacted member regarding his concerns and, as of the time of this response, member has disputed the payments with his bank and defaulted on the agreement term. Since it is apparent that he now has no intention to fulfill his contractual obligation to the remaining...
personal training agreement term, we have released him from this obligation to make the remaining payments due under her agreement.
Additionally, LA Fitness will not pursue him for the outstanding balance he currently owes. Please note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member.
Management has made several attempts to contact [redacted] regarding the cancelation of his monthly billed membership. We have not received a return call. Per his request a cancellation has been processed and email confirmation has been sent to the email address on file. A one month refund in the...
amount of $29.99 has been refunded back to the [redacted]. We believe this matter to be resolved. Thank You.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Management spoke with Ms. [redacted] regarding her concerns. As a customer consideration, Management agreed to refund her enrollment fee of $98.98 and her last months dues of $29.99. Refunds typically could take up to 5-7 business days to complete. Management also advised if Ms. [redacted] wishes to...
resign up again after remodel she could reinstate this membership at no cost and simply pay the first months dues. We believe this matter to be resolved. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The provisions of the contract are ridiculous. How can you ask someone to keep paying a personal training membership when the service is not being used due to the fact it is physically impossible for me to do so. There are no LA Fitness Gyms where I moved. I was not planning on moving but had to due to being relocated. I would gladly have kept paying if I was still anywhere near a LA Fitness location where I could actually utilize this personal training which the business is asking me to pay for.Either way, thank you Revdex.com for helping, my next step will be to contact a lawyer.
Regards,
[redacted]
Management has contacted the Non-Member regarding their concerns. We have yet to receive a return call. No action will be taken at this time. Thank you.
Management contacted Mrs. [redacted] regarding her concerns with the billing on her family membership, which includes herself and her husband, and the opening date for our Manifee location. Mrs. [redacted] expressed frustration with the information being provided by the local club regarding the...
estimated opening date for the Manifee location and states that her husband needs immediate access to a location that is convenient to their home. As a courtesy, the entire family membership has been cancelled and a refund in the amount of $328.92 was issued back to the Visa card on file. Refunds typically take 5-7 business days to complete. We believe this matter to be resolved. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The message being sent still implies that this is customer error. In using my checking number LA Fitness was wrong. In not cancelling when I Went in the club and filled out the form they did wrong. This matter is not resolved. It is clear they are absolutely stating whatever they want regardless of truth when they make a statement that the customer is satisfied. I am not satisfied. The only way this is resolved is if they admit they did wrong. It is not right that they can do what they did, put me through all the trouble and then, because I caught them and stood up for myself, they can just "refund" money that they should not have taken from my checking account. This is not resolved.n
Regards,
[redacted]
Prior to this complaint management spoke to [redacted] regarding her monthly billed membership. At that time a cancellation was processed per her request. No further billing has occurred. The balance in the amount of $34.99 has been waived. If their are any further questions please contact your...
home club. We believe this matter to be resolved. Thank you.
Management has made several attempts to contact [redacted] regarding her concerns with her fitness membership. We have yet to receive a return call. Should she wish to discuss her concerns further we encourage her to return our call or contact her home club. Thank you.
Management spoke to [redacted] regarding his monthly billed fitness membership. It has been explained to him that based on the agreement that was signed on 9/8/12 his membership does not include access to our signature locations. And should he chose to attend a signature location their is a 5.00...
interclub fee. Member understands and as a courtesy we have offered him the option to reinstate his membership by only paying for his last months dues in the amount of $27.05. Member agreed and he was un-cancelled on 2/15/16 and his monthly billing will resume on 3/16/16. We believe this matter to be resolved. Thank you
Management spoke to [redacted] regarding her experience with joining a Paid in full yearly membership, due to some confusion and misinformation it has been agreed upon to process an immediate cancellation and issue a refund in the amount of $360 back to the [redacted] card, $220 issued via check and...
$140 back to the [redacted] card. Refunds take approximately 7-10 business days to be completed.
We apologize for the experience [redacted] had and she is satisfied with the resolution. We believe this matter to be resolved. Thank you
Management spoke to cardholder regarding her complaint. Cardholder only wanted a one month membership for her son. To resolve complaint as a courtesy management refunded four payments of $37.09 and a $5.00 service. Refunds typically can take up to 5-7 business days to...
processed. We believe this matter to be resolved. Thank you.
Management spoke to [redacted] regarding the Sauna at our [redacted] location. We appreciate our member’s feedback and concerns regarding our facilities and strive to provide a clean and healthy environment. We apologize for the length of time it is taking to fix the sauna as...
sometimes these things do take time. We appreciate our members patience during this time. As a courtesy a 1 month extension was offered to [redacted] due to the inconvenience this repair has caused. He accepted and is satisfied. We believe this matter to be resolved. Thank you.
Member purchased personal training services pursuant to a written and fully executed agreement. The agreement was for a minimum initial term of 52 weeks, beginning 5/26/14 (the “Initial Term”). She paid a total of $380.00 up front, which included the enrollment, fee, processing fee and payment...
for the first month of personal training sessions. She further agreed to make 12 more payments, in the amount of $280.00 each, every four weeks, beginning 6/23/14, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of her agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule outlining these terms. Member’s personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreement. This provision is clearly outlined on page 2 of her agreement. In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of 12 months and the voluntary cancelation provision. This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response). Her personal training services agreement specifically provided her with a 45-day right to cancel if these terms did not match her understanding (or for any reason) for a refund. However, she did not take advantage of this option within the rescission period. Thus, she is not entitled to a refund or to terminate the agreement early without a fee. LA Fitness will honor the voluntary cancellation provision should member elect to take advantage of it. Otherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted
Member is correct. She was paying $320 per month, not $180. We apologize if there was any confusion about the rate. However, the cancellation provision is designed to protect member from pre-paying for services or to relieve member from her obligation to continue to pay for services she might otherwise not be able to use because of her disability.
It does not, however, entitle member to a refund of services that were available to her but she did not use prior to such a cancellation for disability. Nevertheless, LA Fitness will allow member to use any remaining unused sessions once her doctor clears her for workouts again in the future.
LA Fitness is in the process of refunding $264.00 (refund applied to the same account used for payment). Please allow 5-7 business days for the refund to post to the account.
Management spoke to [redacted] on 3/18/15 regarding her concerns with the additional Kids Klub membership that was joined on 9/15/2012. [redacted] will not accept responsibility for authorizing this membership. Although we have a signed agreement and she is not owed a refund. After much...
discussion we have agreed to refund in the amount of $145 back to the [redacted] card on file and an immediate cancellation has been processed. Refunds take about 5-7 business days to be refunded back. Member is satisfied. Thank you.
Our previous response still stands. Management spoke to Mr. [redacted] in regards to his wife's monthly billed fitness membership and the agreement that was signed on 2/26/16. They have declined our offer to upgrade at no additional cost to multi club access should they wish to reinstate her membership today. Mr. [redacted] declined the offer and will keep the membership cancelled at this time. No further action will be taken. Thank you.
Our Personal Training Director has made numerous attempts to schedule member with a personal trainer. However, member has refused to train with anyone else stating that she only wanted to train with one specific trainer who is no longer working at our [redacted] location. Member purchased...
personal training services but not the services of any specific individual trainer.
Thus, the fact that one specific trainer is no longer at this location does not entitle member to a refund or to terminate the agreement and abandon her contractual obligations early without a fee. If member no longer wishes to continue with her personal training agreement, her agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreement. LA Fitness will honor the voluntary cancellation provision of member’s personal training agreement should she elect to take advantage of it. Otherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted.
Our District Vice President contacted member regarding his concerns and, as of the time of this response, member has disputed the payments with his bank and defaulted on the agreement term. Since it is apparent that he now has no intention to fulfill his contractual obligation to the remaining...
personal training agreement term, we have released him from this obligation to make the remaining payments due under her agreement.
Additionally, LA Fitness will not pursue him for the outstanding balance he currently owes. Please note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member.
Management has made several attempts to contact [redacted] regarding the cancelation of his monthly billed membership. We have not received a return call. Per his request a cancellation has been processed and email confirmation has been sent to the email address on file. A one month refund in the...
amount of $29.99 has been refunded back to the [redacted]. We believe this matter to be resolved. Thank You.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Management spoke with Ms. [redacted] regarding her concerns. As a customer consideration, Management agreed to refund her enrollment fee of $98.98 and her last months dues of $29.99. Refunds typically could take up to 5-7 business days to complete. Management also advised if Ms. [redacted] wishes to...
resign up again after remodel she could reinstate this membership at no cost and simply pay the first months dues. We believe this matter to be resolved. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The provisions of the contract are ridiculous. How can you ask someone to keep paying a personal training membership when the service is not being used due to the fact it is physically impossible for me to do so. There are no LA Fitness Gyms where I moved. I was not planning on moving but had to due to being relocated. I would gladly have kept paying if I was still anywhere near a LA Fitness location where I could actually utilize this personal training which the business is asking me to pay for.Either way, thank you Revdex.com for helping, my next step will be to contact a lawyer.
Regards,
[redacted]
Management has contacted the Non-Member regarding their concerns. We have yet to receive a return call. No action will be taken at this time. Thank you.
Management contacted Mrs. [redacted] regarding her concerns with the billing on her family membership, which includes herself and her husband, and the opening date for our Manifee location. Mrs. [redacted] expressed frustration with the information being provided by the local club regarding the...
estimated opening date for the Manifee location and states that her husband needs immediate access to a location that is convenient to their home. As a courtesy, the entire family membership has been cancelled and a refund in the amount of $328.92 was issued back to the Visa card on file. Refunds typically take 5-7 business days to complete. We believe this matter to be resolved. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The message being sent still implies that this is customer error. In using my checking number LA Fitness was wrong. In not cancelling when I Went in the club and filled out the form they did wrong. This matter is not resolved. It is clear they are absolutely stating whatever they want regardless of truth when they make a statement that the customer is satisfied. I am not satisfied. The only way this is resolved is if they admit they did wrong. It is not right that they can do what they did, put me through all the trouble and then, because I caught them and stood up for myself, they can just "refund" money that they should not have taken from my checking account. This is not resolved.n
Regards,
[redacted]
Prior to this complaint management spoke to [redacted] regarding her monthly billed membership. At that time a cancellation was processed per her request. No further billing has occurred. The balance in the amount of $34.99 has been waived. If their are any further questions please contact your...
home club. We believe this matter to be resolved. Thank you.
Management has made several attempts to contact [redacted] regarding her concerns with her fitness membership. We have yet to receive a return call. Should she wish to discuss her concerns further we encourage her to return our call or contact her home club. Thank you.
Management spoke to [redacted] regarding his monthly billed fitness membership. It has been explained to him that based on the agreement that was signed on 9/8/12 his membership does not include access to our signature locations. And should he chose to attend a signature location their is a 5.00...
interclub fee. Member understands and as a courtesy we have offered him the option to reinstate his membership by only paying for his last months dues in the amount of $27.05. Member agreed and he was un-cancelled on 2/15/16 and his monthly billing will resume on 3/16/16. We believe this matter to be resolved. Thank you
Management spoke to [redacted] regarding her experience with joining a Paid in full yearly membership, due to some confusion and misinformation it has been agreed upon to process an immediate cancellation and issue a refund in the amount of $360 back to the [redacted] card, $220 issued via check and...
$140 back to the [redacted] card. Refunds take approximately 7-10 business days to be completed.
We apologize for the experience [redacted] had and she is satisfied with the resolution. We believe this matter to be resolved. Thank you
Management spoke to cardholder regarding her complaint. Cardholder only wanted a one month membership for her son. To resolve complaint as a courtesy management refunded four payments of $37.09 and a $5.00 service. Refunds typically can take up to 5-7 business days to...
processed. We believe this matter to be resolved. Thank you.
Management spoke to [redacted] regarding the Sauna at our [redacted] location. We appreciate our member’s feedback and concerns regarding our facilities and strive to provide a clean and healthy environment. We apologize for the length of time it is taking to fix the sauna as...
sometimes these things do take time. We appreciate our members patience during this time. As a courtesy a 1 month extension was offered to [redacted] due to the inconvenience this repair has caused. He accepted and is satisfied. We believe this matter to be resolved. Thank you.
Member purchased personal training services pursuant to a written and fully executed agreement. The agreement was for a minimum initial term of 52 weeks, beginning 5/26/14 (the “Initial Term”). She paid a total of $380.00 up front, which included the enrollment, fee, processing fee and payment...
for the first month of personal training sessions. She further agreed to make 12 more payments, in the amount of $280.00 each, every four weeks, beginning 6/23/14, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of her agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule outlining these terms. Member’s personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreement. This provision is clearly outlined on page 2 of her agreement. In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of 12 months and the voluntary cancelation provision. This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response). Her personal training services agreement specifically provided her with a 45-day right to cancel if these terms did not match her understanding (or for any reason) for a refund. However, she did not take advantage of this option within the rescission period. Thus, she is not entitled to a refund or to terminate the agreement early without a fee. LA Fitness will honor the voluntary cancellation provision should member elect to take advantage of it. Otherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted
Member is correct. She was paying $320 per month, not $180. We apologize if there was any confusion about the rate. However, the cancellation provision is designed to protect member from pre-paying for services or to relieve member from her obligation to continue to pay for services she might otherwise not be able to use because of her disability.
It does not, however, entitle member to a refund of services that were available to her but she did not use prior to such a cancellation for disability. Nevertheless, LA Fitness will allow member to use any remaining unused sessions once her doctor clears her for workouts again in the future.
LA Fitness is in the process of refunding $264.00 (refund applied to the same account used for payment). Please allow 5-7 business days for the refund to post to the account.
Management spoke to [redacted] on 3/18/15 regarding her concerns with the additional Kids Klub membership that was joined on 9/15/2012. [redacted] will not accept responsibility for authorizing this membership. Although we have a signed agreement and she is not owed a refund. After much...
discussion we have agreed to refund in the amount of $145 back to the [redacted] card on file and an immediate cancellation has been processed. Refunds take about 5-7 business days to be refunded back. Member is satisfied. Thank you.
Our previous response still stands. Management spoke to Mr. [redacted] in regards to his wife's monthly billed fitness membership and the agreement that was signed on 2/26/16. They have declined our offer to upgrade at no additional cost to multi club access should they wish to reinstate her membership today. Mr. [redacted] declined the offer and will keep the membership cancelled at this time. No further action will be taken. Thank you.