LA Fitness processed a refund in the amount of $640 (refund applied to the same account used for payment). Please allow 5-7 business days for the refund to post to the account.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. Once I have successfully received my refund in 5-7 business days, I will consider this complaint resolved.
Regards,
[redacted]
LA Fitness contacted member regarding his concerns. We reinstated the expired personal training sessions and he will keep his fitness membership active to utilize them.
Management spoke to [redacted] regarding her 24hr fitness membership being acquired by LA Fitness. We confirmed that we did acquire her membership and apologize for any delays that may have occurred. As a courtesy we have extended her expiration date by 1 month. Member is satisfied. Thank you.
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”). The Agreement was for a minimum initial term of 12 months, beginning 2/13/16 (the “Initial Term”). Member paid a total of $215.00 up front, which included the processing fee and payment...
for the first month of personal training services. He further agreed to make 11 more payments, in the amount of $165000 each, every month, for the remainder of the Initial Term.
These terms are clearly outlined on page 1 of the Agreement and he acknowledged his understanding of these billing terms by initialing three separate sections of the payment schedule section of the Agreement. His Agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the Agreement. This provision is clearly outlined on page 2 of his Agreement. In addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement with the initial term of 12 months and the voluntary cancellation provision.
This Checklist was reviewed with him at the time of the sale, as acknowledged by his signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response). Our records do not reflect that member has paid such a cancellation fee to terminate his agreement early.
Thus, he has been properly billed in accordance with the terms of his agreement and is not entitled to a refund. It should be noted that our District Vice President contacted member regarding his concerns and he was reminded of the terms of the Agreement that he signed. Member stated that he enjoyed the training but needed to stop because of his upcoming wedding. He was informed that his sessions rollover each month so they will be available for him to use when he is ready to resume and that he can also use them at our [redacted] locations where he has been spending time with the wedding planning.
Management spoke to [redacted] regarding the opening of our presale location at [redacted] due to opening deleys [redacted] is requesting a full refund. Our records indicate that he activated his membership on 12/9/15 at our [redacted] location and has been utilizing the...
facility. Therefore, he is not entitled to a full refund. We offered to set his membership back at presale status and refund $39.99. Member declined presale status but accepted the refund. Per his request a cancellation was processed and no further billing will occur. A refund in the amount of $39.99 [redacted] card on file. Refunds take about 5-7 business days to be refunded. Member is satisfied. Thank you.
Our District Manager has made several attempts to contact member to address her concerns but has received no response. In an effort to resolve her dispute, we have cancelled the remaining term of her personal training service agreement with no further billing or obligation. Please note...
that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member. However, she is not entitled to a refund on top of the consideration already provided.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and please see my comments below. On 9/7/17 I was contacted by [redacted] (district operations manager for LA Fitness). Well long story short once again I been send to LA Fitness location at 1525 Forest Ave, Staten Island, NY 10302. Manager by the name Jacky again completed LA Fitness PRE Sale agreement and again I been promised that my membership will be active with in 2 business days or latest by Monday 9/11/17. As of now it’s still inactive will check again on Monday. Thank you!I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Our District Manager attempted to contact member regarding her concerns but his call has not been returned. Member’s personal training agreement includes a cancellation provision that allows her to terminate the agreement early if she becomes permanently disabled. Our records do not reflect that...
member has provided verification of such as disability. Thus, she is not to terminate the agreement and abandon her contractual obligations early without a fee. Nevertheless, LA Fitness remains willing to honor this cancellation provision of member’s personal training agreement upon verification of such a disability. Member’s personal training agreement also includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreement. LA Fitness will honor this provision of her personal training agreement as well should she elect to take advantage of it.
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”). The Agreement was for a minimum initial term of 12 months, beginning 9/30/15 (the “Initial Term”). Member paid a total of $250.00 up front, which included the processing fee and payment...
for the first month of personal training sessions. She further agreed to make 11 more payments, in the amount of $200.00 each, every month, beginning 10/28/15, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of member’s Agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule section of the Agreement. In addition, her Agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement with the initial term of 12 months. This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response).
Member alleges that she felt pressured into purchasing the personal training services, which is not how City Sports Clubs does business. Indeed, consistent with that, member’s personal training agreement included a provision that afforded her with a 30-day right to cancel, for any reason, simply by submitting a written notice of cancellation and she would receive a full refund.
However, she did not take advantage of this option within the rescission period. Thus, under the clear and explicit terms of the Agreement, she was not entitled to a refund or to terminate the Agreement and abandon her contractual obligations (which were very clearly spelled out for her and acknowledged by her) early without a fee. Member elected to take advantage of the voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the Agreement. She paid the cancellation fee on 1/21/16 and City Sports Clubs cancelled the remaining term of her Agreement accordingly.
As a customer courtesy, management agreed to process a full refund in the amount of $86.98. The refund was processed on 8-23-2016 going back to the [redacted] card on file. Refunds typically take about 7-10 days to complete. We believe this matter to be resolved. Thank you.
Our Membership Policies and Club Rules and Regulations,which are part of the membership agreement signed by Mr. [redacted], clearly statethat no Member or guest may coach or train other Members or guests (as solelydetermined by LA Fitness). Like most health clubs, LA Fitness does notpermit its...
members to provide personal training services to other members, asit creates a conflict of interest and utilizes our equipment and space tocompete against us. Prior to taking the step of revoking Mr. [redacted]’smembership, this policy was explained to Ms. [redacted]. She was givenwarnings and an opportunity to cease these types of activity. However, Mr.[redacted] chose to ignore these warnings. Thus, after an investigation anda discussion with Mr. [redacted] on January 16, 2015 it was determined necessaryto discontinue his membership privileges. The decision to revoke a membershipis never taken lightly, but found to be necessary in this case. Notably, the LAFitness membership agreement affords us the right to cancel a membership at anytime for any reason, so there has been no violation of his contractual rights. Accordingly, for the reasons summarized above, we are simply choosing toexercise this right pursuant to his membership agreement.Tell us why here...
LA Fitness contacted member regarding her concerns. We cancelled the remaining term of her personal training agreement with no further billing or obligation and processed a refund in the amount of $285.00 (refunds applied to the same account used for payment). Member's credit is not affected...
as LA Fitness does not report to any credit agencies or bureaus.
LA Fitness contacted member regarding her concerns. She paid the cancellation fee on the same day that her regualr monthly dues payment of $160.00 was charged. We processed a refund in the amount of $80.00 (half of the payment) to resolve her dispute.
Our District Vice President contacted member regarding his concerns and we processed a refund in the amount of $363.00 (refund applied to the same account used for payment).
Member purchased personal training services pursuant to a written and fully executed agreement (a copy of the agreement is included with this response). The agreement entitles member to personal training sessions with a Pro Results personal trainer. The services being requested is for a program, and...
not the services of any individual trainer. Thus, the fact that a specific trainer left the company does not entitle member to a refund as we had other personal trainers on staff available to provide member with the services for which he contracted.
Furthermore, it should be noted that all sessions purchased must be completed within 30 days after the initial term, or if member renews or continues the EFT/CC payment agreement beyond the initial term, within 30 days after completion of that additional period. Member completed his initial term and made his final payment on 2/26/14. The remaining sessions expired 30 days from that date.
LA Fitness has cancelled the remaining term of member's personal training agreement with no further billing or obligation. We are in the process of refunding $200.00 (refund will be applied to the same account used for payment). Please allow 7-10 business days for the refund to post to member's account.
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”). The Agreement was for a minimum initial term of 12 months, beginning 8/27/15 (the “Initial Term”). Member paid a total of $265.88 up front, which included the enrollment fee, processing...
fee and payment for the first month of personal training sessions. Member further agreed to make 11 more payments, in the amount of $200.00 each (plus tax), every month, beginning 9/27/15, for the remainder of the Initial Term.
These terms are clearly and conspicuously set forth on page 1 of his agreement and he acknowledged his understanding of these billing terms by initialing the three separate sections of the payment schedule section of the Agreement on an electronic signature pad. It should also be noted that a hard copy of the agreement was printed after the sale and member acknowledged his understanding of these billing terms once more by initialing a second time (copies of the Agreement are included with this response). Member’s personal training services agreement specifically provided him with a 10 day right to cancel if these terms did not match his understanding (or for any reason) for a full refund.
However, he did not exercise this option within the rescission period. Thus, under the clear and explicit terms of the Agreement, he is not entitled to terminate the Agreement and abandon his contractual obligations early without a fee. Member’s Agreement also includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the Agreement. LA Fitness will honor this cancellation provision in his Agreement should he elect to take advantage of it. Otherwise, member should be expected to honor his Agreement as LA Fitness stands ready to provide the services for which he contracted.
LA Fitness processed a refund in the amount of $640 (refund applied to the same account used for payment). Please allow 5-7 business days for the refund to post to the account.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. Once I have successfully received my refund in 5-7 business days, I will consider this complaint resolved.
Regards,
[redacted]
LA Fitness contacted member regarding his concerns. We reinstated the expired personal training sessions and he will keep his fitness membership active to utilize them.
Management spoke to [redacted] regarding her 24hr fitness membership being acquired by LA Fitness. We confirmed that we did acquire her membership and apologize for any delays that may have occurred. As a courtesy we have extended her expiration date by 1 month. Member is satisfied. Thank you.
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”). The Agreement was for a minimum initial term of 12 months, beginning 2/13/16 (the “Initial Term”). Member paid a total of $215.00 up front, which included the processing fee and payment...
for the first month of personal training services. He further agreed to make 11 more payments, in the amount of $165000 each, every month, for the remainder of the Initial Term.
These terms are clearly outlined on page 1 of the Agreement and he acknowledged his understanding of these billing terms by initialing three separate sections of the payment schedule section of the Agreement. His Agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the Agreement. This provision is clearly outlined on page 2 of his Agreement. In addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement with the initial term of 12 months and the voluntary cancellation provision.
This Checklist was reviewed with him at the time of the sale, as acknowledged by his signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response). Our records do not reflect that member has paid such a cancellation fee to terminate his agreement early.
Thus, he has been properly billed in accordance with the terms of his agreement and is not entitled to a refund. It should be noted that our District Vice President contacted member regarding his concerns and he was reminded of the terms of the Agreement that he signed. Member stated that he enjoyed the training but needed to stop because of his upcoming wedding. He was informed that his sessions rollover each month so they will be available for him to use when he is ready to resume and that he can also use them at our [redacted] locations where he has been spending time with the wedding planning.
LA Fitness upgraded member's personal training to included Master Training at no additional charge.
Management spoke to [redacted] regarding the opening of our presale location at [redacted] due to opening deleys [redacted] is requesting a full refund. Our records indicate that he activated his membership on 12/9/15 at our [redacted] location and has been utilizing the...
facility. Therefore, he is not entitled to a full refund. We offered to set his membership back at presale status and refund $39.99. Member declined presale status but accepted the refund. Per his request a cancellation was processed and no further billing will occur. A refund in the amount of $39.99 [redacted] card on file. Refunds take about 5-7 business days to be refunded. Member is satisfied. Thank you.
Our District Manager has made several attempts to contact member to address her concerns but has received no response. In an effort to resolve her dispute, we have cancelled the remaining term of her personal training service agreement with no further billing or obligation. Please note...
that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member. However, she is not entitled to a refund on top of the consideration already provided.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and please see my comments below. On 9/7/17 I was contacted by [redacted] (district operations manager for LA Fitness). Well long story short once again I been send to LA Fitness location at 1525 Forest Ave, Staten Island, NY 10302. Manager by the name Jacky again completed LA Fitness PRE Sale agreement and again I been promised that my membership will be active with in 2 business days or latest by Monday 9/11/17. As of now it’s still inactive will check again on Monday. Thank you!I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Our District Manager attempted to contact member regarding her concerns but his call has not been returned. Member’s personal training agreement includes a cancellation provision that allows her to terminate the agreement early if she becomes permanently disabled. Our records do not reflect that...
member has provided verification of such as disability. Thus, she is not to terminate the agreement and abandon her contractual obligations early without a fee. Nevertheless, LA Fitness remains willing to honor this cancellation provision of member’s personal training agreement upon verification of such a disability. Member’s personal training agreement also includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreement. LA Fitness will honor this provision of her personal training agreement as well should she elect to take advantage of it.
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”). The Agreement was for a minimum initial term of 12 months, beginning 9/30/15 (the “Initial Term”). Member paid a total of $250.00 up front, which included the processing fee and payment...
for the first month of personal training sessions. She further agreed to make 11 more payments, in the amount of $200.00 each, every month, beginning 10/28/15, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of member’s Agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule section of the Agreement. In addition, her Agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement with the initial term of 12 months. This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response).
Member alleges that she felt pressured into purchasing the personal training services, which is not how City Sports Clubs does business. Indeed, consistent with that, member’s personal training agreement included a provision that afforded her with a 30-day right to cancel, for any reason, simply by submitting a written notice of cancellation and she would receive a full refund.
However, she did not take advantage of this option within the rescission period. Thus, under the clear and explicit terms of the Agreement, she was not entitled to a refund or to terminate the Agreement and abandon her contractual obligations (which were very clearly spelled out for her and acknowledged by her) early without a fee. Member elected to take advantage of the voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the Agreement. She paid the cancellation fee on 1/21/16 and City Sports Clubs cancelled the remaining term of her Agreement accordingly.
As a customer courtesy, management agreed to process a full refund in the amount of $86.98. The refund was processed on 8-23-2016 going back to the [redacted] card on file. Refunds typically take about 7-10 days to complete. We believe this matter to be resolved. Thank you.
Our Membership Policies and Club Rules and Regulations,which are part of the membership agreement signed by Mr. [redacted], clearly statethat no Member or guest may coach or train other Members or guests (as solelydetermined by LA Fitness). Like most health clubs, LA Fitness does notpermit its...
members to provide personal training services to other members, asit creates a conflict of interest and utilizes our equipment and space tocompete against us. Prior to taking the step of revoking Mr. [redacted]’smembership, this policy was explained to Ms. [redacted]. She was givenwarnings and an opportunity to cease these types of activity. However, Mr.[redacted] chose to ignore these warnings. Thus, after an investigation anda discussion with Mr. [redacted] on January 16, 2015 it was determined necessaryto discontinue his membership privileges. The decision to revoke a membershipis never taken lightly, but found to be necessary in this case. Notably, the LAFitness membership agreement affords us the right to cancel a membership at anytime for any reason, so there has been no violation of his contractual rights. Accordingly, for the reasons summarized above, we are simply choosing toexercise this right pursuant to his membership agreement.Tell us why here...
LA Fitness contacted member regarding her concerns. We cancelled the remaining term of her personal training agreement with no further billing or obligation and processed a refund in the amount of $285.00 (refunds applied to the same account used for payment). Member's credit is not affected...
as LA Fitness does not report to any credit agencies or bureaus.
LA Fitness contacted member regarding her concerns. She paid the cancellation fee on the same day that her regualr monthly dues payment of $160.00 was charged. We processed a refund in the amount of $80.00 (half of the payment) to resolve her dispute.
Our District Vice President contacted member regarding his concerns and we processed a refund in the amount of $363.00 (refund applied to the same account used for payment).
Member purchased personal training services pursuant to a written and fully executed agreement (a copy of the agreement is included with this response). The agreement entitles member to personal training sessions with a Pro Results personal trainer. The services being requested is for a program, and...
not the services of any individual trainer. Thus, the fact that a specific trainer left the company does not entitle member to a refund as we had other personal trainers on staff available to provide member with the services for which he contracted.
Furthermore, it should be noted that all sessions purchased must be completed within 30 days after the initial term, or if member renews or continues the EFT/CC payment agreement beyond the initial term, within 30 days after completion of that additional period. Member completed his initial term and made his final payment on 2/26/14. The remaining sessions expired 30 days from that date.
LA Fitness has cancelled the remaining term of member's personal training agreement with no further billing or obligation. We are in the process of refunding $200.00 (refund will be applied to the same account used for payment). Please allow 7-10 business days for the refund to post to member's account.
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”). The Agreement was for a minimum initial term of 12 months, beginning 8/27/15 (the “Initial Term”). Member paid a total of $265.88 up front, which included the enrollment fee, processing...
fee and payment for the first month of personal training sessions. Member further agreed to make 11 more payments, in the amount of $200.00 each (plus tax), every month, beginning 9/27/15, for the remainder of the Initial Term.
These terms are clearly and conspicuously set forth on page 1 of his agreement and he acknowledged his understanding of these billing terms by initialing the three separate sections of the payment schedule section of the Agreement on an electronic signature pad. It should also be noted that a hard copy of the agreement was printed after the sale and member acknowledged his understanding of these billing terms once more by initialing a second time (copies of the Agreement are included with this response). Member’s personal training services agreement specifically provided him with a 10 day right to cancel if these terms did not match his understanding (or for any reason) for a full refund.
However, he did not exercise this option within the rescission period. Thus, under the clear and explicit terms of the Agreement, he is not entitled to terminate the Agreement and abandon his contractual obligations early without a fee. Member’s Agreement also includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the Agreement. LA Fitness will honor this cancellation provision in his Agreement should he elect to take advantage of it. Otherwise, member should be expected to honor his Agreement as LA Fitness stands ready to provide the services for which he contracted.
It is confirmed both memberships have been cancelled and balances waived. No further action will be taken. Thank you