Management spoke to [redacted] regarding the expiration date of his annually paid membership. He is claiming to have received 2 free months at the point of sale. After explaining to him several times this was a promotional offer for our annual members for renewing early it has since been...
discontinued. As a courtesy, we have honored this request and adjusted his expiration date to 10/11/16. Member has been advised he will no longer be receiving free additional months. As this promotional offer ended in 2013. Member understands and is satisfied. Thank you
Our District Operations Manager contacted member regarding her concerns. We cancelled the remaining term of her personal training agreement with no further billing or obligation and processed a refund in the amount of $[redacted]r the most refund month billed (refund applied to the same account used...
LA Fitness contacted member regarding his concerns. We reinstated the expired personal training sessions and he will keep his fitness membership active to utilize them.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...
[redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I am STILL getting calls from LA Fitness. This harassment HAS TO STOP. I am contacting a lawyer today to discuss my options for a lawsuit since you actually have not figured out how to make the harassing phone calls stop.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Management has made several attempts to contact [redacted] regarding her concerns with her fitness membership. We have yet to receive a return call. Should she wish to discuss her concerns further we encourage her to return our call or contact her home club. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Member had until 11/23/16 to cancel his personal training agreement for a full refund. However, as outlined in our initial response, he did not do so within the rescission period allotted to him. In fact, our records reflect that he used the club several times before then on 11/7/16, 11/11/16 and 11/19/16. It should also be noted that our Personal Training Director, [redacted]., called member on 10/24/16 and 11/8/16 to follow up with him and help him schedule his personal training sessions. Member mentioned on 10/24/16 that he had no yet trained because he had been busy but that he was keeping in contact with [redacted] (the personal trainer he was assigned) and that he would schedule with him that week. On 11/8/16, member stated that he still hadn’t scheduled a training sessions because it had been hectic with the newborn but that he would make it in to train the following week. Member had numerous opportunities to express his desire to cancel but there was no mention of his intent to cancel on any of his club visits or phone calls with [redacted] prior to 11/23/16. Thus, he is not entitled to a refund or to terminate the agreement and abandon his contractual obligations early without a fee.
Our District Manager has made several attempts to contact member to address her concerns but has received no response. In an effort to resolve her dispute, we have cancelled the remaining term of her personal training service agreement with no further billing or obligation. Please note...
that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member. However, she is not entitled to a refund on top of the consideration already provided.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have called both [redacted] and LA Fitness and neither is assisting me in any way. [redacted] indicates that LA Fitness said I did not end my year long contract, which I did with the help of Antonio of LA Fitness. LA Fitness refunded two payments of $160 each on 6/28/2016. However, [redacted] then rebilled me because LA Fitness objected saying I had a contract. I asked [redacted] to refund my money and if LA Fitness objected, they could handle between themselves...they refused. I talk to LA Fitness explaining all this and all they say is, they refunded the $320 last June. I am out $320 and do not know what to do about it. I think it is LA Fitness which is the main probably and [redacted] fall in second for not refunding my money. What to do?[redacted]
Management spoke to [redacted] on 4/1/15 regarding his monthly billed fitness membership. [redacted] states he did not sign a contract or authorize the membership. We have agreed to cancel immediately and issue a full refund in the amount of $80.00 back to the [redacted] card. Refunds take about 5-7...
business days to be refunded. Member is satisfied. Thank you.
Member purchased personal training services pursuant to a written and fully executed agreement. The agreement was for a minimum initial term of 52 weeks, beginning 5/26/14 (the “Initial Term”). She paid a total of $380.00 up front, which included the enrollment, fee, processing fee and payment...
for the first month of personal training sessions. She further agreed to make 12 more payments, in the amount of $280.00 each, every four weeks, beginning 6/23/14, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of her agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule outlining these terms. Member’s personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreement. This provision is clearly outlined on page 2 of her agreement. In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of 12 months and the voluntary cancelation provision. This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response). Her personal training services agreement specifically provided her with a 45-day right to cancel if these terms did not match her understanding (or for any reason) for a refund. However, she did not take advantage of this option within the rescission period. Thus, she is not entitled to a refund or to terminate the agreement early without a fee. LA Fitness will honor the voluntary cancellation provision should member elect to take advantage of it. Otherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted
Member purchased personal training services pursuant to a written and fully executed agreement (a copy of the agreement is included with this response). The agreement entitles member to personal training sessions with a Pro Results personal trainer. The services being requested is for a program, and...
not the services of any individual trainer. Thus, the fact that a specific trainer left the company does not entitle member to a refund as we had other personal trainers on staff available to provide member with the services for which he contracted.
Furthermore, it should be noted that all sessions purchased must be completed within 30 days after the initial term, or if member renews or continues the EFT/CC payment agreement beyond the initial term, within 30 days after completion of that additional period. Member completed his initial term and made his final payment on 2/26/14. The remaining sessions expired 30 days from that date.
LA Fitness is in the process of refunding $264.00 (refund applied to the same account used for payment). Please allow 5-7 business days for the refund to post to the account.
Management spoke to [redacted] regarding the cancellation of his monthly billed membership. Per his request on 9/24/14 a cancellation was processed and no further billed
has occurred. However as a courtesy we have refunded 2 months of monthly dues in the amount of $64.84...
back to the Visa card. Refunds take about 5-7 business
days to be refunded back. Member is satisfied. Thank you
Management spoke to [redacted] regarding her experience with joining a Paid in full yearly membership, due to some confusion and misinformation it has been agreed upon to process an immediate cancellation and issue a refund in the amount of $360 back to the [redacted] card, $220 issued via check and...
$140 back to the [redacted] card. Refunds take approximately 7-10 business days to be completed.
We apologize for the experience [redacted] had and she is satisfied with the resolution. We believe this matter to be resolved. Thank you
Our District Vice President, [redacted] has made several attempts to contact member regarding her concerns but his calls have not been returned. Our records reflect that member’s personal training sessions expired on 9/24/15 due to her defaulting on her payments. However, we are willing to extend...
the expiration date and get her set up for her remaining sessions. We urge member to return Jody’s call for further assistance.
Management spoke to cardholder regarding her complaint. Cardholder only wanted a one month membership for her son. To resolve complaint as a courtesy management refunded four payments of $37.09 and a $5.00 service. Refunds typically can take up to 5-7 business days to...
processed. We believe this matter to be resolved. Thank you.
Management spoke to [redacted] regarding the opening of our presale location at [redacted] due to opening deleys [redacted] is requesting a full refund. Our records indicate that he activated his membership on 12/9/15 at our [redacted] location and has been utilizing the...
facility. Therefore, he is not entitled to a full refund. We offered to set his membership back at presale status and refund $39.99. Member declined presale status but accepted the refund. Per his request a cancellation was processed and no further billing will occur. A refund in the amount of $39.99 [redacted] card on file. Refunds take about 5-7 business days to be refunded. Member is satisfied. Thank you.
Management spoke to [redacted] regarding the expiration date of his annually paid membership. He is claiming to have received 2 free months at the point of sale. After explaining to him several times this was a promotional offer for our annual members for renewing early it has since been...
discontinued. As a courtesy, we have honored this request and adjusted his expiration date to 10/11/16. Member has been advised he will no longer be receiving free additional months. As this promotional offer ended in 2013. Member understands and is satisfied. Thank you
Our District Operations Manager contacted member regarding her concerns. We cancelled the remaining term of her personal training agreement with no further billing or obligation and processed a refund in the amount of $[redacted]r the most refund month billed (refund applied to the same account used...
for payment).
LA Fitness contacted member regarding his concerns. We reinstated the expired personal training sessions and he will keep his fitness membership active to utilize them.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...
[redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I am STILL getting calls from LA Fitness. This harassment HAS TO STOP. I am contacting a lawyer today to discuss my options for a lawsuit since you actually have not figured out how to make the harassing phone calls stop.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
LA Fitness upgraded member's personal training to included Master Training at no additional charge.
Management has made several attempts to contact [redacted] regarding her concerns with her fitness membership. We have yet to receive a return call. Should she wish to discuss her concerns further we encourage her to return our call or contact her home club. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Member had until 11/23/16 to cancel his personal training agreement for a full refund. However, as outlined in our initial response, he did not do so within the rescission period allotted to him. In fact, our records reflect that he used the club several times before then on 11/7/16, 11/11/16 and 11/19/16. It should also be noted that our Personal Training Director, [redacted]., called member on 10/24/16 and 11/8/16 to follow up with him and help him schedule his personal training sessions. Member mentioned on 10/24/16 that he had no yet trained because he had been busy but that he was keeping in contact with [redacted] (the personal trainer he was assigned) and that he would schedule with him that week. On 11/8/16, member stated that he still hadn’t scheduled a training sessions because it had been hectic with the newborn but that he would make it in to train the following week. Member had numerous opportunities to express his desire to cancel but there was no mention of his intent to cancel on any of his club visits or phone calls with [redacted] prior to 11/23/16. Thus, he is not entitled to a refund or to terminate the agreement and abandon his contractual obligations early without a fee.
Our District Manager has made several attempts to contact member to address her concerns but has received no response. In an effort to resolve her dispute, we have cancelled the remaining term of her personal training service agreement with no further billing or obligation. Please note...
that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member. However, she is not entitled to a refund on top of the consideration already provided.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have called both [redacted] and LA Fitness and neither is assisting me in any way. [redacted] indicates that LA Fitness said I did not end my year long contract, which I did with the help of Antonio of LA Fitness. LA Fitness refunded two payments of $160 each on 6/28/2016. However, [redacted] then rebilled me because LA Fitness objected saying I had a contract. I asked [redacted] to refund my money and if LA Fitness objected, they could handle between themselves...they refused. I talk to LA Fitness explaining all this and all they say is, they refunded the $320 last June. I am out $320 and do not know what to do about it. I think it is LA Fitness which is the main probably and [redacted] fall in second for not refunding my money. What to do?[redacted]
Management spoke to [redacted] on 4/1/15 regarding his monthly billed fitness membership. [redacted] states he did not sign a contract or authorize the membership. We have agreed to cancel immediately and issue a full refund in the amount of $80.00 back to the [redacted] card. Refunds take about 5-7...
business days to be refunded. Member is satisfied. Thank you.
Member purchased personal training services pursuant to a written and fully executed agreement. The agreement was for a minimum initial term of 52 weeks, beginning 5/26/14 (the “Initial Term”). She paid a total of $380.00 up front, which included the enrollment, fee, processing fee and payment...
for the first month of personal training sessions. She further agreed to make 12 more payments, in the amount of $280.00 each, every four weeks, beginning 6/23/14, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of her agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule outlining these terms. Member’s personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreement. This provision is clearly outlined on page 2 of her agreement. In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of 12 months and the voluntary cancelation provision. This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response). Her personal training services agreement specifically provided her with a 45-day right to cancel if these terms did not match her understanding (or for any reason) for a refund. However, she did not take advantage of this option within the rescission period. Thus, she is not entitled to a refund or to terminate the agreement early without a fee. LA Fitness will honor the voluntary cancellation provision should member elect to take advantage of it. Otherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted
Member purchased personal training services pursuant to a written and fully executed agreement (a copy of the agreement is included with this response). The agreement entitles member to personal training sessions with a Pro Results personal trainer. The services being requested is for a program, and...
not the services of any individual trainer. Thus, the fact that a specific trainer left the company does not entitle member to a refund as we had other personal trainers on staff available to provide member with the services for which he contracted.
Furthermore, it should be noted that all sessions purchased must be completed within 30 days after the initial term, or if member renews or continues the EFT/CC payment agreement beyond the initial term, within 30 days after completion of that additional period. Member completed his initial term and made his final payment on 2/26/14. The remaining sessions expired 30 days from that date.
LA Fitness is in the process of refunding $264.00 (refund applied to the same account used for payment). Please allow 5-7 business days for the refund to post to the account.
Management spoke to [redacted] regarding the cancellation of his monthly billed membership. Per his request on 9/24/14 a cancellation was processed and no further billed
has occurred. However as a courtesy we have refunded 2 months of monthly dues in the amount of $64.84...
back to the Visa card. Refunds take about 5-7 business
days to be refunded back. Member is satisfied. Thank you
Management spoke to [redacted] regarding her experience with joining a Paid in full yearly membership, due to some confusion and misinformation it has been agreed upon to process an immediate cancellation and issue a refund in the amount of $360 back to the [redacted] card, $220 issued via check and...
$140 back to the [redacted] card. Refunds take approximately 7-10 business days to be completed.
We apologize for the experience [redacted] had and she is satisfied with the resolution. We believe this matter to be resolved. Thank you
Our District Vice President, [redacted] has made several attempts to contact member regarding her concerns but his calls have not been returned. Our records reflect that member’s personal training sessions expired on 9/24/15 due to her defaulting on her payments. However, we are willing to extend...
the expiration date and get her set up for her remaining sessions. We urge member to return Jody’s call for further assistance.
Management spoke to cardholder regarding her complaint. Cardholder only wanted a one month membership for her son. To resolve complaint as a courtesy management refunded four payments of $37.09 and a $5.00 service. Refunds typically can take up to 5-7 business days to...
processed. We believe this matter to be resolved. Thank you.
Management spoke to [redacted] regarding the opening of our presale location at [redacted] due to opening deleys [redacted] is requesting a full refund. Our records indicate that he activated his membership on 12/9/15 at our [redacted] location and has been utilizing the...
facility. Therefore, he is not entitled to a full refund. We offered to set his membership back at presale status and refund $39.99. Member declined presale status but accepted the refund. Per his request a cancellation was processed and no further billing will occur. A refund in the amount of $39.99 [redacted] card on file. Refunds take about 5-7 business days to be refunded. Member is satisfied. Thank you.