Management spoke to [redacted] regarding the incidents that occurred at our gym location. Member requested cancellation. A cancellation was processed and no further billing will occur. This matter has been resolved. thank you.
LA Fitness cancelled member's personal training agreement and we processed a refund in the amount of $339.00 (refund applied to the same account used for payment).
Please allow 5-7 business days for the refund to post to the account.
Management spoke to [redacted] regarding the Sauna at our [redacted] location. We appreciate our member’s feedback and concerns regarding our facilities and strive to provide a clean and healthy environment. We apologize for the length of time it is taking to fix the sauna as...
sometimes these things do take time. We appreciate our members patience during this time. As a courtesy a 1 month extension was offered to [redacted] due to the inconvenience this repair has caused. He accepted and is satisfied. We believe this matter to be resolved. Thank you.
Management spoke to [redacted] on 12/9/15 regarding the cancellation of his monthly billed membership. He claims to have cancelled in August however, our records indicate we did not receive such a request. An immediate cancellation was processed and no further billing has occurred. LA...
Fitness provides members with the option to cancel their membership at any location between the hours of 8-5 Monday thru Friday, but we strongly advise that member’s mail in a written cancellation request via certified mail to ensure return receipt.
This cancellation policy is not designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properly. Due to no usage beyond August as a courtesy, a refund in the amount of $ 120.34 has been refunded back to the[redacted] card. Refunds take about 5-7 business days to be refunded. We believe this matter to be resolved. Thank you.
Management spoke to [redacted] regarding his monthly billed fitness membership. It has been explained to him that based on the agreement that was signed on 9/8/12 his membership does not include access to our signature locations. And should he chose to attend a signature location their is a 5.00...
interclub fee. Member understands and as a courtesy we have offered him the option to reinstate his membership by only paying for his last months dues in the amount of $27.05. Member agreed and he was un-cancelled on 2/15/16 and his monthly billing will resume on 3/16/16. We believe this matter to be resolved. Thank you
Management spoke with Mr. Coskun regarding his brother's membership. As a courtesy, we agreed to cancel the membership and will process a full refund in the amount of $514.15 in form of a check to the address on file. Refunds typically, could take up to 7-10 business days to complete. We believe...
Management spoke with Ms. [redacted] regarding her concerns. As a customer consideration, Management agreed to refund her enrollment fee of $98.98 and her last months dues of $29.99. Refunds typically could take up to 5-7 business days to complete. Management also advised if Ms. [redacted] wishes to...
resign up again after remodel she could reinstate this membership at no cost and simply pay the first months dues. We believe this matter to be resolved. Thank you.
LA Fitness contacted member regarding her concerns. She paid the cancellation fee on the same day that her regualr monthly dues payment of $160.00 was charged. We processed a refund in the amount of $80.00 (half of the payment) to resolve her dispute.
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”). The Agreement was for a minimum initial term of 12 months, beginning 2/13/16 (the “Initial Term”). Member paid a total of $215.00 up front, which included the processing fee and payment...
for the first month of personal training services. He further agreed to make 11 more payments, in the amount of $165000 each, every month, for the remainder of the Initial Term.
These terms are clearly outlined on page 1 of the Agreement and he acknowledged his understanding of these billing terms by initialing three separate sections of the payment schedule section of the Agreement. His Agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the Agreement. This provision is clearly outlined on page 2 of his Agreement. In addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement with the initial term of 12 months and the voluntary cancellation provision.
This Checklist was reviewed with him at the time of the sale, as acknowledged by his signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response). Our records do not reflect that member has paid such a cancellation fee to terminate his agreement early.
Thus, he has been properly billed in accordance with the terms of his agreement and is not entitled to a refund. It should be noted that our District Vice President contacted member regarding his concerns and he was reminded of the terms of the Agreement that he signed. Member stated that he enjoyed the training but needed to stop because of his upcoming wedding. He was informed that his sessions rollover each month so they will be available for him to use when he is ready to resume and that he can also use them at our [redacted] locations where he has been spending time with the wedding planning.
Management spoke to [redacted] regarding the incident that occurred with our sales staff. We apologized for the incident that occurred and assured [redacted] we do not condone such behavior and staff has been instructed on how to provide better customer service to our members and potential members....
[redacted] accepted the apology and is satisfied with the follow up. No further action will be taken. Thank you.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.BUT THE MAN IN THE 2620 W PERSHING RD CHICAGO 60616 LAF WONT LET ME CANCEL IT,EVEN I SHOWED THE AIR TICKET TO HIM!!!!!!!!!
Regards,[redacted]
Management spoke to [redacted] regarding the cancellation of his monthly billed membership. He states he called several times to cancel, although this is not an acceptable form of cancelling. LA Fitness provides members with the option to cancel at any
LA Fitness location between the hours of 8...
AM-5 PM on Monday through Friday, but
we strongly encourage members to send a written cancellation request via certified
mail to ensure return-receipt. Our cancellation policy is not designed to make
it difficult for our members to cancel, but to ensure cancellations are handled
properly. All that being said an immediate cancelation has been processed and no further billing will occur. The balance in the amount of $36.79 has been waived. Member is satisfied. Thank you
LA Fitness contacted member regarding her concerns. We cancelled the remaining term of her personal training agreement with no further billing or obligation and processed a refund in the amount of $285.00 (refunds applied to the same account used for payment). Member's credit is not affected...
as LA Fitness does not report to any credit agencies or bureaus.
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”). The Agreement was for a minimum initial term of 12 months, beginning 8/27/15 (the “Initial Term”). Member paid a total of $265.88 up front, which included the enrollment fee, processing...
fee and payment for the first month of personal training sessions. Member further agreed to make 11 more payments, in the amount of $200.00 each (plus tax), every month, beginning 9/27/15, for the remainder of the Initial Term.
These terms are clearly and conspicuously set forth on page 1 of his agreement and he acknowledged his understanding of these billing terms by initialing the three separate sections of the payment schedule section of the Agreement on an electronic signature pad. It should also be noted that a hard copy of the agreement was printed after the sale and member acknowledged his understanding of these billing terms once more by initialing a second time (copies of the Agreement are included with this response). Member’s personal training services agreement specifically provided him with a 10 day right to cancel if these terms did not match his understanding (or for any reason) for a full refund.
However, he did not exercise this option within the rescission period. Thus, under the clear and explicit terms of the Agreement, he is not entitled to terminate the Agreement and abandon his contractual obligations early without a fee. Member’s Agreement also includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the Agreement. LA Fitness will honor this cancellation provision in his Agreement should he elect to take advantage of it. Otherwise, member should be expected to honor his Agreement as LA Fitness stands ready to provide the services for which he contracted.
Management has made several attempts to contact [redacted]. We have yet to receive a return call. We encourage him to return our call to discuss his concerns further or contact his home club. Thank you
Management spoke to [redacted] regarding her 24hr fitness membership being acquired by LA Fitness. We confirmed that we did acquire her membership and apologize for any delays that may have occurred. As a courtesy we have extended her expiration date by 1 month. Member is satisfied. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The provisions of the contract are ridiculous. How can you ask someone to keep paying a personal training membership when the service is not being used due to the fact it is physically impossible for me to do so. There are no LA Fitness Gyms where I moved. I was not planning on moving but had to due to being relocated. I would gladly have kept paying if I was still anywhere near a LA Fitness location where I could actually utilize this personal training which the business is asking me to pay for.Either way, thank you Revdex.com for helping, my next step will be to contact a lawyer.
Regards,
[redacted]
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”). The Agreement was for a minimum initial term of 12 months, beginning 9/30/15 (the “Initial Term”). Member paid a total of $250.00 up front, which included the processing fee and payment...
for the first month of personal training sessions. She further agreed to make 11 more payments, in the amount of $200.00 each, every month, beginning 10/28/15, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of member’s Agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule section of the Agreement. In addition, her Agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement with the initial term of 12 months. This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response).
Member alleges that she felt pressured into purchasing the personal training services, which is not how City Sports Clubs does business. Indeed, consistent with that, member’s personal training agreement included a provision that afforded her with a 30-day right to cancel, for any reason, simply by submitting a written notice of cancellation and she would receive a full refund.
However, she did not take advantage of this option within the rescission period. Thus, under the clear and explicit terms of the Agreement, she was not entitled to a refund or to terminate the Agreement and abandon her contractual obligations (which were very clearly spelled out for her and acknowledged by her) early without a fee. Member elected to take advantage of the voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the Agreement. She paid the cancellation fee on 1/21/16 and City Sports Clubs cancelled the remaining term of her Agreement accordingly.
Our District Vice President contacted member regarding his concerns and, as of the time of this response, member has disputed the payments with his bank and defaulted on the agreement term. Since it is apparent that he now has no intention to fulfill his contractual obligation to the remaining...
personal training agreement term, we have released him from this obligation to make the remaining payments due under her agreement.
Additionally, LA Fitness will not pursue him for the outstanding balance he currently owes. Please note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member.
Management spoke to [redacted] regarding the incidents that occurred at our gym location. Member requested cancellation. A cancellation was processed and no further billing will occur. This matter has been resolved. thank you.
LA Fitness cancelled member's personal training agreement and we processed a refund in the amount of $339.00 (refund applied to the same account used for payment).
Please allow 5-7 business days for the refund to post to the account.
Management spoke to [redacted] regarding the Sauna at our [redacted] location. We appreciate our member’s feedback and concerns regarding our facilities and strive to provide a clean and healthy environment. We apologize for the length of time it is taking to fix the sauna as...
sometimes these things do take time. We appreciate our members patience during this time. As a courtesy a 1 month extension was offered to [redacted] due to the inconvenience this repair has caused. He accepted and is satisfied. We believe this matter to be resolved. Thank you.
Management spoke to [redacted] on 12/9/15 regarding the cancellation of his monthly billed membership. He claims to have cancelled in August however, our records indicate we did not receive such a request. An immediate cancellation was processed and no further billing has occurred. LA...
Fitness provides members with the option to cancel their membership at any location between the hours of 8-5 Monday thru Friday, but we strongly advise that member’s mail in a written cancellation request via certified mail to ensure return receipt.
This cancellation policy is not designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properly. Due to no usage beyond August as a courtesy, a refund in the amount of $ 120.34 has been refunded back to the[redacted] card. Refunds take about 5-7 business days to be refunded. We believe this matter to be resolved. Thank you.
Management spoke to [redacted] regarding his monthly billed fitness membership. It has been explained to him that based on the agreement that was signed on 9/8/12 his membership does not include access to our signature locations. And should he chose to attend a signature location their is a 5.00...
interclub fee. Member understands and as a courtesy we have offered him the option to reinstate his membership by only paying for his last months dues in the amount of $27.05. Member agreed and he was un-cancelled on 2/15/16 and his monthly billing will resume on 3/16/16. We believe this matter to be resolved. Thank you
Management spoke with Mr. Coskun regarding his brother's membership. As a courtesy, we agreed to cancel the membership and will process a full refund in the amount of $514.15 in form of a check to the address on file. Refunds typically, could take up to 7-10 business days to complete. We believe...
this matter to be resolved. Thank you.
It is confirmed both memberships have been cancelled and balances waived. No further action will be taken. Thank you
Management spoke with Ms. [redacted] regarding her concerns. As a customer consideration, Management agreed to refund her enrollment fee of $98.98 and her last months dues of $29.99. Refunds typically could take up to 5-7 business days to complete. Management also advised if Ms. [redacted] wishes to...
resign up again after remodel she could reinstate this membership at no cost and simply pay the first months dues. We believe this matter to be resolved. Thank you.
LA Fitness contacted member regarding her concerns. She paid the cancellation fee on the same day that her regualr monthly dues payment of $160.00 was charged. We processed a refund in the amount of $80.00 (half of the payment) to resolve her dispute.
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”). The Agreement was for a minimum initial term of 12 months, beginning 2/13/16 (the “Initial Term”). Member paid a total of $215.00 up front, which included the processing fee and payment...
for the first month of personal training services. He further agreed to make 11 more payments, in the amount of $165000 each, every month, for the remainder of the Initial Term.
These terms are clearly outlined on page 1 of the Agreement and he acknowledged his understanding of these billing terms by initialing three separate sections of the payment schedule section of the Agreement. His Agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the Agreement. This provision is clearly outlined on page 2 of his Agreement. In addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement with the initial term of 12 months and the voluntary cancellation provision.
This Checklist was reviewed with him at the time of the sale, as acknowledged by his signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response). Our records do not reflect that member has paid such a cancellation fee to terminate his agreement early.
Thus, he has been properly billed in accordance with the terms of his agreement and is not entitled to a refund. It should be noted that our District Vice President contacted member regarding his concerns and he was reminded of the terms of the Agreement that he signed. Member stated that he enjoyed the training but needed to stop because of his upcoming wedding. He was informed that his sessions rollover each month so they will be available for him to use when he is ready to resume and that he can also use them at our [redacted] locations where he has been spending time with the wedding planning.
Management spoke to [redacted] regarding the incident that occurred with our sales staff. We apologized for the incident that occurred and assured [redacted] we do not condone such behavior and staff has been instructed on how to provide better customer service to our members and potential members....
[redacted] accepted the apology and is satisfied with the follow up. No further action will be taken. Thank you.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.BUT THE MAN IN THE 2620 W PERSHING RD CHICAGO 60616 LAF WONT LET ME CANCEL IT,EVEN I SHOWED THE AIR TICKET TO HIM!!!!!!!!!
Regards,[redacted]
Management spoke to [redacted] regarding the cancellation of his monthly billed membership. He states he called several times to cancel, although this is not an acceptable form of cancelling. LA Fitness provides members with the option to cancel at any
LA Fitness location between the hours of 8...
AM-5 PM on Monday through Friday, but
we strongly encourage members to send a written cancellation request via certified
mail to ensure return-receipt. Our cancellation policy is not designed to make
it difficult for our members to cancel, but to ensure cancellations are handled
properly. All that being said an immediate cancelation has been processed and no further billing will occur. The balance in the amount of $36.79 has been waived. Member is satisfied. Thank you
LA Fitness contacted member regarding her concerns. We cancelled the remaining term of her personal training agreement with no further billing or obligation and processed a refund in the amount of $285.00 (refunds applied to the same account used for payment). Member's credit is not affected...
as LA Fitness does not report to any credit agencies or bureaus.
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”). The Agreement was for a minimum initial term of 12 months, beginning 8/27/15 (the “Initial Term”). Member paid a total of $265.88 up front, which included the enrollment fee, processing...
fee and payment for the first month of personal training sessions. Member further agreed to make 11 more payments, in the amount of $200.00 each (plus tax), every month, beginning 9/27/15, for the remainder of the Initial Term.
These terms are clearly and conspicuously set forth on page 1 of his agreement and he acknowledged his understanding of these billing terms by initialing the three separate sections of the payment schedule section of the Agreement on an electronic signature pad. It should also be noted that a hard copy of the agreement was printed after the sale and member acknowledged his understanding of these billing terms once more by initialing a second time (copies of the Agreement are included with this response). Member’s personal training services agreement specifically provided him with a 10 day right to cancel if these terms did not match his understanding (or for any reason) for a full refund.
However, he did not exercise this option within the rescission period. Thus, under the clear and explicit terms of the Agreement, he is not entitled to terminate the Agreement and abandon his contractual obligations early without a fee. Member’s Agreement also includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the Agreement. LA Fitness will honor this cancellation provision in his Agreement should he elect to take advantage of it. Otherwise, member should be expected to honor his Agreement as LA Fitness stands ready to provide the services for which he contracted.
Management has made several attempts to contact [redacted]. We have yet to receive a return call. We encourage him to return our call to discuss his concerns further or contact his home club. Thank you
Management spoke to [redacted] regarding her 24hr fitness membership being acquired by LA Fitness. We confirmed that we did acquire her membership and apologize for any delays that may have occurred. As a courtesy we have extended her expiration date by 1 month. Member is satisfied. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The provisions of the contract are ridiculous. How can you ask someone to keep paying a personal training membership when the service is not being used due to the fact it is physically impossible for me to do so. There are no LA Fitness Gyms where I moved. I was not planning on moving but had to due to being relocated. I would gladly have kept paying if I was still anywhere near a LA Fitness location where I could actually utilize this personal training which the business is asking me to pay for.Either way, thank you Revdex.com for helping, my next step will be to contact a lawyer.
Regards,
[redacted]
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”). The Agreement was for a minimum initial term of 12 months, beginning 9/30/15 (the “Initial Term”). Member paid a total of $250.00 up front, which included the processing fee and payment...
for the first month of personal training sessions. She further agreed to make 11 more payments, in the amount of $200.00 each, every month, beginning 10/28/15, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of member’s Agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule section of the Agreement. In addition, her Agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement with the initial term of 12 months. This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response).
Member alleges that she felt pressured into purchasing the personal training services, which is not how City Sports Clubs does business. Indeed, consistent with that, member’s personal training agreement included a provision that afforded her with a 30-day right to cancel, for any reason, simply by submitting a written notice of cancellation and she would receive a full refund.
However, she did not take advantage of this option within the rescission period. Thus, under the clear and explicit terms of the Agreement, she was not entitled to a refund or to terminate the Agreement and abandon her contractual obligations (which were very clearly spelled out for her and acknowledged by her) early without a fee. Member elected to take advantage of the voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the Agreement. She paid the cancellation fee on 1/21/16 and City Sports Clubs cancelled the remaining term of her Agreement accordingly.
Our District Vice President contacted member regarding his concerns and, as of the time of this response, member has disputed the payments with his bank and defaulted on the agreement term. Since it is apparent that he now has no intention to fulfill his contractual obligation to the remaining...
personal training agreement term, we have released him from this obligation to make the remaining payments due under her agreement.
Additionally, LA Fitness will not pursue him for the outstanding balance he currently owes. Please note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member.