Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID*** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
management spoke to *** *** on 8/27/and as a courtesy after going over the proper cancellation procedures, issued a refund in the amount of $back to the *** ***Refunds take about 5-business days to be refundedOnce the August billing fully declines or clears balance will be either waived or refundedMember is satisfiedThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolvedI do want to mention that the offer of additional $ refund is not a courtesy, but what was actually due back originallyA refund for prepayment of last month and a duplicate payment for AprilI will have to wait the 5-days to make sure that this credit actually comes through this time
***
*** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolvedI appreciate the timely reply on part of the Revdex.comI will take the reply via L.AFitness that they are no longer interested in my business and will be cancelling soon
Regards,
*** ***
LA Fitness cancelled member's personal training agreement and we are processing a refund for the initial payment of $(refund applied to the same account used for payment)Please allow 5-business days for the refund to post to member's account
Management has made several attempts by telephone to contact *** *** regarding his concerns related to the billing on his monthly dues membershipHowever, we have not received a return call*** *** states that he was provided a cancellation form by his local club, which was to be mailed
to our corporate office for processingLA Fitness provides members with the option to cancel at any LA Fitness location with an Operations Manager between the hours of AM-PM on Monday through Friday, but we strongly encourage members to send a written cancellation request via certified mail to ensure return-receipt
Our cancellation policy is not designed to make it difficult for our members to cancel, but to ensure cancellations are handled properly*** *** states that he attempted to cancel via mailHowever, we have no record of receipt of such a cancellation requestAs a courtesy, we completed a cancellation on *** *** membership on 9/12/We encourage *** *** to return our calls so we can adequately address his concerns and discuss any additional resolutionsThank you
Management has made several attempts to contact *** *** regarding his concerns with cancelling his monthly billed fitness membershipThe contact information provided is not accurate, however we attempted to reach out via email and have yet to receive a responseWe encourage him to reply to our
email in order to discuss his concerns further
In the meantime the cancellation is as follows: LA Fitness provides members with the option to cancel their membership at any location between the hours of 8AM-5PM Monday thru Friday, but we strongly advise that member’s mail in a written cancellation request via certified mail to ensure return receiptThis cancellation policy is not designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properlyWe look forward to resolving this issueThank you
Management spoke to *** *** regarding the billing for his monthly billed membershipAs a courtesy the NSF fee has been waived*** *** is satisfiedNo further action will be takenThank you
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have no issues paying for sessions already usedBut I refuse to pay 50% of something that i'll never useI'm not satisfied with the sessions and feel like it's not worth itI've seen proof that you guys have let people out of their contracts beforePlease allow me to do the sameI'd still like to remain a member at the gymI just don't want to be signed up for a personal trainer
Regards,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that
this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Not a single person talked to me about this I was told you gave me the sessions back but I had days to use them Not one person asked why I wanted refund Customer service just did their thing I cant use the sessions in the time they allotted me to use them As I said I have a job not that requires me to travel weeks of the they gave me to use my sessions are booked with travel for work How does that resolve my issue Take the sessions let me leave this awful place and and be done but no they wont refund they wont talk to people they wont listen they just take your money and hide
Regards,
*** ***
I just confirmed
with my credit card company that they have received a credit to my account from LA Fitness in the amount requestedThank you for your assistance in getting LA Fitness to do the right thing***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
LA Fitness contacted member regarding her concernsShe reinstated her regular fitness membership and we added sessions back on to her personal training membership
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***It is correct that I am out of the countryTherefore, if LA Fitness would like to contact me, it will have to be via emailI check my email regularly and will be quick to respond
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution
would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Our District Vice President, *** *., has made several attempts to contact member regarding her concerns in an attempt to reach a mutually satisfactory resolution but his calls have not been returnedWe encourage member to return ***’s call for further assistance
LA Fitness cancelled the remaining term of member's personal training agreement with no further billing or obligation and processed a refund in the amount of $for dues billed on 9/25/and 10/25/(refund applied to the same account used for payment)Please allow 5-business days for the
refund to post to the account
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”)The Agreement was for a minimum initial term of months, beginning 3/29/(the “Initial Term”). Member paid a total of $up front, which included the enrollment fee and payment
for the first month of personal training servicesShe further agreed to make more payments, in the amount of $each, every month, for the remainder of the Initial TermThese terms are clearly outlined on page of member’s agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule section of the Agreement
Member’s personal training agreement also includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the Agreement (the “Termination Fee”)This provision is clearly outlined on page of her AgreementIn addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement with the initial term of months and the voluntary cancelation provision
This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature and initials on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response)Member’s personal training services agreement specifically provided her with a 3-day right to cancel if these terms did not match her understanding (or for any reason) for a full refundHowever, she did not take advantage of this option within the rescission period
Thus, under the clear and explicit terms of the Agreement, she is not entitled to terminate the Agreement and abandon her contractual obligations (which were very clearly spelled out for her and acknowledged by her) early without a feeIf member no longer wishes to continue with her valid Agreement, LA Fitness will honor the voluntary cancellation provision of her Agreement should she elect to take advantage of itOtherwise, member should be expected to honor her agreement as LA Fitness stands ready to continue to provide the services for which she contracted
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”)The Agreement was for a minimum initial term of months, beginning 6/30/(the “Initial Term”). Member paid a total of $up front, which included the enrollment fee, processing
fee and payment for the first month of personal training servicesShe further agreed to make more consecutive monthly payments, in the amount of $180.00, beginning 7/28/16, for the remainder of the Initial TermThese terms are clearly outlined on page of the Agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule section of the Agreement
In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement with the initial term of monthsThis Checklist was reviewed with her at the time of the sale, as acknowledged by her signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response)Thus, under the clear and explicit terms of the Agreement, member is not entitled to terminate the Agreement and abandon her contractual obligations (which were very clearly spelled out for her and acknowledged by her) early without a fee
If member no longer wishes to continue with her valid Agreement, her Agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the AgreementLA Fitness will honor the voluntary cancellation provision of the Agreement should she elect to take advantage of itOtherwise, she should be expected to honor her Agreement as LA Fitness stands ready to provide the services for which she contracted
Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID*** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
management spoke to *** *** on 8/27/and as a courtesy after going over the proper cancellation procedures, issued a refund in the amount of $back to the *** ***Refunds take about 5-business days to be refundedOnce the August billing fully declines or clears balance will be either waived or refundedMember is satisfiedThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolvedI do want to mention that the offer of additional $ refund is not a courtesy, but what was actually due back originallyA refund for prepayment of last month and a duplicate payment for AprilI will have to wait the 5-days to make sure that this credit actually comes through this time
***
*** *** ***
LA Fitness cancelled the remaining term of member's personal training agreement and processed a refund in the amount of $
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolvedI appreciate the timely reply on part of the Revdex.comI will take the reply via L.AFitness that they are no longer interested in my business and will be cancelling soon
Regards,
*** ***
LA Fitness cancelled member's personal training agreement and we are processing a refund for the initial payment of $(refund applied to the same account used for payment)Please allow 5-business days for the refund to post to member's account
Management has made several attempts by telephone to contact *** *** regarding his concerns related to the billing on his monthly dues membershipHowever, we have not received a return call*** *** states that he was provided a cancellation form by his local club, which was to be mailed
to our corporate office for processingLA Fitness provides members with the option to cancel at any LA Fitness location with an Operations Manager between the hours of AM-PM on Monday through Friday, but we strongly encourage members to send a written cancellation request via certified mail to ensure return-receipt
Our cancellation policy is not designed to make it difficult for our members to cancel, but to ensure cancellations are handled properly*** *** states that he attempted to cancel via mailHowever, we have no record of receipt of such a cancellation requestAs a courtesy, we completed a cancellation on *** *** membership on 9/12/We encourage *** *** to return our calls so we can adequately address his concerns and discuss any additional resolutionsThank you
Management has made several attempts to contact *** *** regarding his concerns with cancelling his monthly billed fitness membershipThe contact information provided is not accurate, however we attempted to reach out via email and have yet to receive a responseWe encourage him to reply to our
email in order to discuss his concerns further
In the meantime the cancellation is as follows: LA Fitness provides members with the option to cancel their membership at any location between the hours of 8AM-5PM Monday thru Friday, but we strongly advise that member’s mail in a written cancellation request via certified mail to ensure return receiptThis cancellation policy is not designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properlyWe look forward to resolving this issueThank you
Management spoke to *** *** regarding the billing for his monthly billed membershipAs a courtesy the NSF fee has been waived*** *** is satisfiedNo further action will be takenThank you
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have no issues paying for sessions already usedBut I refuse to pay 50% of something that i'll never useI'm not satisfied with the sessions and feel like it's not worth itI've seen proof that you guys have let people out of their contracts beforePlease allow me to do the sameI'd still like to remain a member at the gymI just don't want to be signed up for a personal trainer
Regards,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that
this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Not a single person talked to me about this I was told you gave me the sessions back but I had days to use them Not one person asked why I wanted refund Customer service just did their thing I cant use the sessions in the time they allotted me to use them As I said I have a job not that requires me to travel weeks of the they gave me to use my sessions are booked with travel for work How does that resolve my issue Take the sessions let me leave this awful place and and be done but no they wont refund they wont talk to people they wont listen they just take your money and hide
Regards,
*** ***
I just confirmed
with my credit card company that they have received a credit to my account from LA Fitness in the amount requestedThank you for your assistance in getting LA Fitness to do the right thing***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
LA Fitness contacted member regarding her concernsShe reinstated her regular fitness membership and we added sessions back on to her personal training membership
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***It is correct that I am out of the countryTherefore, if LA Fitness would like to contact me, it will have to be via emailI check my email regularly and will be quick to respond
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution
would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Our District Vice President, *** *., has made several attempts to contact member regarding her concerns in an attempt to reach a mutually satisfactory resolution but his calls have not been returnedWe encourage member to return ***’s call for further assistance
LA Fitness cancelled the remaining term of member's personal training agreement with no further billing or obligation and processed a refund in the amount of $for dues billed on 9/25/and 10/25/(refund applied to the same account used for payment)Please allow 5-business days for the
refund to post to the account
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”)The Agreement was for a minimum initial term of months, beginning 3/29/(the “Initial Term”). Member paid a total of $up front, which included the enrollment fee and payment
for the first month of personal training servicesShe further agreed to make more payments, in the amount of $each, every month, for the remainder of the Initial TermThese terms are clearly outlined on page of member’s agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule section of the Agreement
Member’s personal training agreement also includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the Agreement (the “Termination Fee”)This provision is clearly outlined on page of her AgreementIn addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement with the initial term of months and the voluntary cancelation provision
This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature and initials on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response)Member’s personal training services agreement specifically provided her with a 3-day right to cancel if these terms did not match her understanding (or for any reason) for a full refundHowever, she did not take advantage of this option within the rescission period
Thus, under the clear and explicit terms of the Agreement, she is not entitled to terminate the Agreement and abandon her contractual obligations (which were very clearly spelled out for her and acknowledged by her) early without a feeIf member no longer wishes to continue with her valid Agreement, LA Fitness will honor the voluntary cancellation provision of her Agreement should she elect to take advantage of itOtherwise, member should be expected to honor her agreement as LA Fitness stands ready to continue to provide the services for which she contracted
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”)The Agreement was for a minimum initial term of months, beginning 6/30/(the “Initial Term”). Member paid a total of $up front, which included the enrollment fee, processing
fee and payment for the first month of personal training servicesShe further agreed to make more consecutive monthly payments, in the amount of $180.00, beginning 7/28/16, for the remainder of the Initial TermThese terms are clearly outlined on page of the Agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule section of the Agreement
In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement with the initial term of monthsThis Checklist was reviewed with her at the time of the sale, as acknowledged by her signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response)Thus, under the clear and explicit terms of the Agreement, member is not entitled to terminate the Agreement and abandon her contractual obligations (which were very clearly spelled out for her and acknowledged by her) early without a fee
If member no longer wishes to continue with her valid Agreement, her Agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the AgreementLA Fitness will honor the voluntary cancellation provision of the Agreement should she elect to take advantage of itOtherwise, she should be expected to honor her Agreement as LA Fitness stands ready to provide the services for which she contracted