Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
LA Fitness says nothing about how *** *** drew up a budget showing me how I could afford to pay one half my monthly take home pay for their service I've been reading about how these predatory lending policies caused the housing meltdown a few years back Companies knowingly making loans to people, knowing these people could never afford the payments I feel I've definitely been a victim of their con; Taking me out on a date, showing me how I could fit this into my budget, and later bringing me back to the office to make their con official They address none of this behavior in their reply LA Fitness only puts forth their standard reply about how it's all legal in their opinion.I do not wish to have any further contact with this company or it's people They have already taken me for $700+, and I will not pay them any more I feel they have taken unfair advantage of me after gaining my trust I do not accept this and ask for help to cancel this contract based on the unethical manor in which they induced me to sign it
Regards,
*** ***
LA Fitness cancelled the remaining term of member's personal training agreement with no further billing or obligation and processed a refund in the amount of $(refund applied to the same account used for payment)Please allow 5-business days for the refund to post to the account
Revdex.com:
I have reviewed the response made by the business
in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
management spoke to *** *** on 8/27/and as a courtesy after going over the proper cancellation procedures, issued a refund in the amount of $back to the *** ***Refunds take about 5-business days to be refundedOnce the August billing fully declines or clears balance will be either waived or refundedMember is satisfiedThank you
Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I was never informed by *** that I was cancelling my contract he said this is a extension of your contractThe images that I am sending you is the contract that I received from their email, I do not no how to said that en I gloss but en Spanish
I think it is a joke that the contact is blank, without my name or with the number of sessions, I was never informed by the seller, if I had known that I would pay a cancellation fee I would have waited until the contract ended, he sent me a blank contract the pictures that I sent are the proof they can access my files in my emails to see that what I sent is true, besides they offered sessions and the email only said
Management spoke to *** *** regarding the billing for his monthly billed membershipAs a courtesy the NSF fee has been waived*** *** is satisfiedNo further action will be takenThank you
LA Fitness cancelled the remaining term of member's personal training agreement with no further billing or obligation and processed a refund in the amount of $for dues billed on 9/25/and 10/25/(refund applied to the same account used for payment)Please allow 5-business days for the
refund to post to the account
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”)The Agreement was for a minimum initial term of months, beginning 3/29/(the “Initial Term”). Member paid a total of $up front, which included the enrollment fee and payment
for the first month of personal training servicesShe further agreed to make more payments, in the amount of $each, every month, for the remainder of the Initial TermThese terms are clearly outlined on page of member’s agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule section of the Agreement
Member’s personal training agreement also includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the Agreement (the “Termination Fee”)This provision is clearly outlined on page of her AgreementIn addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement with the initial term of months and the voluntary cancelation provision
This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature and initials on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response)Member’s personal training services agreement specifically provided her with a 3-day right to cancel if these terms did not match her understanding (or for any reason) for a full refundHowever, she did not take advantage of this option within the rescission period
Thus, under the clear and explicit terms of the Agreement, she is not entitled to terminate the Agreement and abandon her contractual obligations (which were very clearly spelled out for her and acknowledged by her) early without a feeIf member no longer wishes to continue with her valid Agreement, LA Fitness will honor the voluntary cancellation provision of her Agreement should she elect to take advantage of itOtherwise, member should be expected to honor her agreement as LA Fitness stands ready to continue to provide the services for which she contracted
Management has spoken to *** *** regarding the cancelation of *** *** annual membershipWe have issued a prorated refund in the amount of $which was refunded on 1/6/back to the *** cardWeadvised *** *** that the cancellation and refund were processed according
to the medical cancellation guidelinesNo further refund is owedThank you
Management has made several attempts to contact*** *** regarding the concerns she has with annually paid membership
We encourage ***
*** to return our call to discuss her concerns furtherThank you
Our District Manager contacted member regarding her concernsMember’s personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreement
However, we offered to reduce the cancellation fee from 50% down to 33% of the remaining agreement balancePlease note that we were not contractually obligated to provide this remedy, but this was offered as a customer service consideration for our memberShe elected to take advantage of the reduced cancellation fee, paid the fee pm 3/18/and the remaining term of her personal training agreement was cancelled accordinglyIn addition, we processed a refund in the amount of $for the dues that were charged that day (refund applied to the same account used for payment)Please allow 5-business days for the refund to post to the account
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and
find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolvedI'm very appreciative of LA Fitness's responseThank you
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID
***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Management spoke to Mr*** regarding the cancellation
of his Annual membershipPer his request we have processed an immediate
cancellation with a partial refund in the amount of $back to the Visa
cardRefunds take about 5-business days to be refunded back. Mr*** is
satisfiedThank you
Per *** *** request we have processed a cancellation of his monthly billed membershipHe received email confirmation at the email address providedNo further billing will occur and he has access to the gym until 3/16/15.A voicemail was left advising *** *** of the processing
of his request to cancelWe believe this issue to be resolvedThank you
As acknowledged by member, she purchased personal training services for a minimum initial term of monthsIf member does not wish to continue with the remaining term of her personal training agreement, her agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the AgreementLA Fitness will honor this cancellation provision in member’s agreement should she elect to take advantage of itOtherwise, she should be expected to honor her agreement as LA Fitness stands ready to continue to provide the services for which she contracted
*** *** signed a month Personal Training Contract on 2/2/ (copies of the Agreement and New Client Checklist were previously provided in our initial response)The Contract allows for a voluntary cancelation at any time, for any reason, by paying only half of the remaining balance due at the time of cancelling (“termination fee”)*** *** is not entitled to an unlimited amount of time to use sessions or to terminate the Contract and abandon her contractual obligations unless she pays the termination fee
*** *** options are to pay the termination fee or continue to avail herself of the personal training services we offer, which we stand ready to provideWe would be willing to honor a reasonable extension for her to use any remaining sessions and will work with her to make sure we can reasonably accommodate her schedule and provide her with the service she contracted for if she will allow it
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***It is correct that I am out of the countryTherefore, if LA Fitness would like to contact me, it will have to be via emailI check my email regularly and will be quick to respond
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
LA Fitness says nothing about how *** *** drew up a budget showing me how I could afford to pay one half my monthly take home pay for their service I've been reading about how these predatory lending policies caused the housing meltdown a few years back Companies knowingly making loans to people, knowing these people could never afford the payments I feel I've definitely been a victim of their con; Taking me out on a date, showing me how I could fit this into my budget, and later bringing me back to the office to make their con official They address none of this behavior in their reply LA Fitness only puts forth their standard reply about how it's all legal in their opinion.I do not wish to have any further contact with this company or it's people They have already taken me for $700+, and I will not pay them any more I feel they have taken unfair advantage of me after gaining my trust I do not accept this and ask for help to cancel this contract based on the unethical manor in which they induced me to sign it
Regards,
*** ***
LA Fitness cancelled the remaining term of member's personal training agreement with no further billing or obligation and processed a refund in the amount of $(refund applied to the same account used for payment)Please allow 5-business days for the refund to post to the account
Revdex.com:
I have reviewed the response made by the business
in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
LA Fitness made member's remaining sessions available for her use
management spoke to *** *** on 8/27/and as a courtesy after going over the proper cancellation procedures, issued a refund in the amount of $back to the *** ***Refunds take about 5-business days to be refundedOnce the August billing fully declines or clears balance will be either waived or refundedMember is satisfiedThank you
LA Fitness cancelled member's original personal training program and he rejoined on a smaller program
Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I was never informed by *** that I was cancelling my contract he said this is a extension of your contractThe images that I am sending you is the contract that I received from their email, I do not no how to said that en I gloss but en Spanish
I think it is a joke that the contact is blank, without my name or with the number of sessions, I was never informed by the seller, if I had known that I would pay a cancellation fee I would have waited until the contract ended, he sent me a blank contract the pictures that I sent are the proof they can access my files in my emails to see that what I sent is true, besides they offered sessions and the email only said
Management spoke to *** *** regarding the billing for his monthly billed membershipAs a courtesy the NSF fee has been waived*** *** is satisfiedNo further action will be takenThank you
LA Fitness cancelled the remaining term of member's personal training agreement with no further billing or obligation and processed a refund in the amount of $for dues billed on 9/25/and 10/25/(refund applied to the same account used for payment)Please allow 5-business days for the
refund to post to the account
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”)The Agreement was for a minimum initial term of months, beginning 3/29/(the “Initial Term”). Member paid a total of $up front, which included the enrollment fee and payment
for the first month of personal training servicesShe further agreed to make more payments, in the amount of $each, every month, for the remainder of the Initial TermThese terms are clearly outlined on page of member’s agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule section of the Agreement
Member’s personal training agreement also includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the Agreement (the “Termination Fee”)This provision is clearly outlined on page of her AgreementIn addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement with the initial term of months and the voluntary cancelation provision
This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature and initials on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response)Member’s personal training services agreement specifically provided her with a 3-day right to cancel if these terms did not match her understanding (or for any reason) for a full refundHowever, she did not take advantage of this option within the rescission period
Thus, under the clear and explicit terms of the Agreement, she is not entitled to terminate the Agreement and abandon her contractual obligations (which were very clearly spelled out for her and acknowledged by her) early without a feeIf member no longer wishes to continue with her valid Agreement, LA Fitness will honor the voluntary cancellation provision of her Agreement should she elect to take advantage of itOtherwise, member should be expected to honor her agreement as LA Fitness stands ready to continue to provide the services for which she contracted
Management has spoken to *** *** regarding the cancelation of *** *** annual membershipWe have issued a prorated refund in the amount of $which was refunded on 1/6/back to the *** cardWeadvised *** *** that the cancellation and refund were processed according
to the medical cancellation guidelinesNo further refund is owedThank you
Management has made several attempts to contact*** *** regarding the concerns she has with annually paid membership
We encourage ***
*** to return our call to discuss her concerns furtherThank you
Our District Manager contacted member regarding her concernsMember’s personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreement
However, we offered to reduce the cancellation fee from 50% down to 33% of the remaining agreement balancePlease note that we were not contractually obligated to provide this remedy, but this was offered as a customer service consideration for our memberShe elected to take advantage of the reduced cancellation fee, paid the fee pm 3/18/and the remaining term of her personal training agreement was cancelled accordinglyIn addition, we processed a refund in the amount of $for the dues that were charged that day (refund applied to the same account used for payment)Please allow 5-business days for the refund to post to the account
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and
find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolvedI'm very appreciative of LA Fitness's responseThank you
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID
***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Management spoke to Mr*** regarding the cancellation
of his Annual membershipPer his request we have processed an immediate
cancellation with a partial refund in the amount of $back to the Visa
cardRefunds take about 5-business days to be refunded back. Mr*** is
satisfiedThank you
Per *** *** request we have processed a cancellation of his monthly billed membershipHe received email confirmation at the email address providedNo further billing will occur and he has access to the gym until 3/16/15.A voicemail was left advising *** *** of the processing
of his request to cancelWe believe this issue to be resolvedThank you
As acknowledged by member, she purchased personal training services for a minimum initial term of monthsIf member does not wish to continue with the remaining term of her personal training agreement, her agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the AgreementLA Fitness will honor this cancellation provision in member’s agreement should she elect to take advantage of itOtherwise, she should be expected to honor her agreement as LA Fitness stands ready to continue to provide the services for which she contracted
*** *** signed a month Personal Training Contract on 2/2/ (copies of the Agreement and New Client Checklist were previously provided in our initial response)The Contract allows for a voluntary cancelation at any time, for any reason, by paying only half of the remaining balance due at the time of cancelling (“termination fee”)*** *** is not entitled to an unlimited amount of time to use sessions or to terminate the Contract and abandon her contractual obligations unless she pays the termination fee
*** *** options are to pay the termination fee or continue to avail herself of the personal training services we offer, which we stand ready to provideWe would be willing to honor a reasonable extension for her to use any remaining sessions and will work with her to make sure we can reasonably accommodate her schedule and provide her with the service she contracted for if she will allow it
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***It is correct that I am out of the countryTherefore, if LA Fitness would like to contact me, it will have to be via emailI check my email regularly and will be quick to respond
Regards,
*** ***