*** *** signed a month Personal Training Contract on 2/2/ (copies of the Agreement and New Client Checklist were previously provided in our initial response)The Contract allows for a voluntary cancelation at any time, for any reason, by paying only half of the remaining balance due at the time of cancelling (“termination fee”)*** *** is not entitled to an unlimited amount of time to use sessions or to terminate the Contract and abandon her contractual obligations unless she pays the termination fee
*** *** options are to pay the termination fee or continue to avail herself of the personal training services we offer, which we stand ready to provideWe would be willing to honor a reasonable extension for her to use any remaining sessions and will work with her to make sure we can reasonably accommodate her schedule and provide her with the service she contracted for if she will allow it
Management spoke to *** *** regarding the fitness membership he signed up for at our *** *** location on 7/19/It was agreed upon due to miscommunication to process an immediate cancellation and issue a full refund in the amount of $back the *** Refunds take about 5-
business days to be refundedMember is satisfiedThank you
Our District Manager contacted member regarding her concernsMember’s personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreement
However, we offered to reduce the cancellation fee from 50% down to 33% of the remaining agreement balancePlease note that we were not contractually obligated to provide this remedy, but this was offered as a customer service consideration for our memberShe elected to take advantage of the reduced cancellation fee, paid the fee pm 3/18/and the remaining term of her personal training agreement was cancelled accordinglyIn addition, we processed a refund in the amount of $for the dues that were charged that day (refund applied to the same account used for payment)Please allow 5-business days for the refund to post to the account
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and
find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I was never informed by *** that I was cancelling my contract he said this is a extension of your contractThe images that I am sending you is the contract that I received from their email, I do not no how to said that en I gloss but en Spanish
I think it is a joke that the contact is blank, without my name or with the number of sessions, I was never informed by the seller, if I had known that I would pay a cancellation fee I would have waited until the contract ended, he sent me a blank contract the pictures that I sent are the proof they can access my files in my emails to see that what I sent is true, besides they offered sessions and the email only said
Per *** *** request we have processed a cancellation of his monthly billed membershipHe received email confirmation at the email address providedNo further billing will occur and he has access to the gym until 3/16/15.A voicemail was left advising *** *** of the processing
of his request to cancelWe believe this issue to be resolvedThank you
Management has made several attempts to contact*** *** regarding the concerns she has with annually paid membership
We encourage ***
*** to return our call to discuss her concerns furtherThank you
We have made several attempts to contact *** *** in regards to cancelling his monthly billed membershipWe have yet to receive a return callAs a courtesy his membership has been cancelled and no further billing will occurShould *** *** wish to discuss this further please return
our callThank you
LA Fitness cancelled member's personal training agreement with no further billing or obligations and processed a full refund, less $for two sessions used (refund applied to the same account used for payment)Please allow 3-business days for the refund to post to the account
Management spoke to Mr*** on
11/10/regarding the issue with freezing his monthly billed membershipWe
apologize for the miscommunication in regards to our freeze policyAs a
resolution we have issued a refund in the amount of $back to the AMEX
cardRefunds take about 5-
business days to be refunded backMember is satisfied
Thank you
Management has spoken to *** *** regarding the cancelation of *** *** annual membershipWe have issued a prorated refund in the amount of $which was refunded on 1/6/back to the *** cardWeadvised *** *** that the cancellation and refund were processed according
to the medical cancellation guidelinesNo further refund is owedThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID
***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Management has made several attempts to contact member in regards to his concerns with his propertyWe encourage MrD*** to return our call to discuss this furtherThank you
Management contacted *** *** regarding the concerns with the Kids Klub hours changing and the utilizing of *** *** training sessionsDue to the changing of the Kids Klub hours it was agreed upon to issue a refund for the remaining personal training sessions and process an immediate
cancellationA refund in the amount of $was processed back to the *** on fileRefunds take about 5-business days to be refundedMember is satisfiedThank you
Our Area Manager, *** *** has in fact been in contact with member regarding her concernsShe contacted member again upon receiving member's responseWe are prepared to reduce member's remaining obligation but are currently waiting for her to return our calls
Management spoke to Mr*** regarding the cancellation
of his Annual membershipPer his request we have processed an immediate
cancellation with a partial refund in the amount of $back to the Visa
cardRefunds take about 5-business days to be refunded back. Mr*** is
satisfiedThank you
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”)The Agreement was for a minimum initial term of months, beginning 2/11/(the “Initial Term”). Member paid a total of $up front, which included the enrollment fee, processing
fee and payment for the first month of personal training sessionsShe further agreed to make more payments, in the amount of $each, every month, beginning 3/11/16, for the remainder of the Initial TermThese terms are clearly outlined on page of member’s Agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule section of the Agreement
In addition, her Agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement with the initial term of monthsThis Checklist was reviewed with her at the time of the sale, as acknowledged by her signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response)Furthermore, member’s personal training agreement afforded her with a 3-day right to cancel if these terms did not match her understanding (or for any reason) simply by submitting a written notice of cancellation and she would receive a full refundHowever, he did not take advantage of this option within the rescission period.
Thus, under the clear and explicit terms of the Agreement, she is not entitled to a refund or to terminate the Agreement and abandon her contractual obligations (which were very clearly spelled out for her and acknowledged by her) early without a feeIf member no longer wishes to continue with her personal training agreement, her Agreement also includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the AgreementLAF will honor this cancellation provision should member elect to take advantage of itOtherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted
As acknowledged by member, she purchased personal training services for a minimum initial term of monthsIf member does not wish to continue with the remaining term of her personal training agreement, her agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the AgreementLA Fitness will honor this cancellation provision in member’s agreement should she elect to take advantage of itOtherwise, she should be expected to honor her agreement as LA Fitness stands ready to continue to provide the services for which she contracted
LA Fitness contacted member regarding his concernsWe cancelled his personal training agreement and we are processing a full refund (refund applied to the same account used for payment)Please allow 5-business days for the refund to post to the account
Management spoke with Mr*** regarding his concernsThe machines were replaced on 3/8/As a courtesy, we agreed to refund the last two months minus freeze fess (total refunds $ and $16.71)Refunds typically could take up to 5-business days to complete and will go
back to the *** Card on fileWe believe this matter to be resolvedThank you
*** *** signed a month Personal Training Contract on 2/2/ (copies of the Agreement and New Client Checklist were previously provided in our initial response)The Contract allows for a voluntary cancelation at any time, for any reason, by paying only half of the remaining balance due at the time of cancelling (“termination fee”)*** *** is not entitled to an unlimited amount of time to use sessions or to terminate the Contract and abandon her contractual obligations unless she pays the termination fee
*** *** options are to pay the termination fee or continue to avail herself of the personal training services we offer, which we stand ready to provideWe would be willing to honor a reasonable extension for her to use any remaining sessions and will work with her to make sure we can reasonably accommodate her schedule and provide her with the service she contracted for if she will allow it
Management spoke to *** *** regarding the fitness membership he signed up for at our *** *** location on 7/19/It was agreed upon due to miscommunication to process an immediate cancellation and issue a full refund in the amount of $back the *** Refunds take about 5-
business days to be refundedMember is satisfiedThank you
Our District Manager contacted member regarding her concernsMember’s personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreement
However, we offered to reduce the cancellation fee from 50% down to 33% of the remaining agreement balancePlease note that we were not contractually obligated to provide this remedy, but this was offered as a customer service consideration for our memberShe elected to take advantage of the reduced cancellation fee, paid the fee pm 3/18/and the remaining term of her personal training agreement was cancelled accordinglyIn addition, we processed a refund in the amount of $for the dues that were charged that day (refund applied to the same account used for payment)Please allow 5-business days for the refund to post to the account
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and
find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I was never informed by *** that I was cancelling my contract he said this is a extension of your contractThe images that I am sending you is the contract that I received from their email, I do not no how to said that en I gloss but en Spanish
I think it is a joke that the contact is blank, without my name or with the number of sessions, I was never informed by the seller, if I had known that I would pay a cancellation fee I would have waited until the contract ended, he sent me a blank contract the pictures that I sent are the proof they can access my files in my emails to see that what I sent is true, besides they offered sessions and the email only said
Per *** *** request we have processed a cancellation of his monthly billed membershipHe received email confirmation at the email address providedNo further billing will occur and he has access to the gym until 3/16/15.A voicemail was left advising *** *** of the processing
of his request to cancelWe believe this issue to be resolvedThank you
Management has made several attempts to contact*** *** regarding the concerns she has with annually paid membership
We encourage ***
*** to return our call to discuss her concerns furtherThank you
We have made several attempts to contact *** *** in regards to cancelling his monthly billed membershipWe have yet to receive a return callAs a courtesy his membership has been cancelled and no further billing will occurShould *** *** wish to discuss this further please return
our callThank you
LA Fitness cancelled member's personal training agreement with no further billing or obligations and processed a full refund, less $for two sessions used (refund applied to the same account used for payment)Please allow 3-business days for the refund to post to the account
Management spoke to Mr*** on
11/10/regarding the issue with freezing his monthly billed membershipWe
apologize for the miscommunication in regards to our freeze policyAs a
resolution we have issued a refund in the amount of $back to the AMEX
cardRefunds take about 5-
business days to be refunded backMember is satisfied
Thank you
Management has spoken to *** *** regarding the cancelation of *** *** annual membershipWe have issued a prorated refund in the amount of $which was refunded on 1/6/back to the *** cardWeadvised *** *** that the cancellation and refund were processed according
to the medical cancellation guidelinesNo further refund is owedThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID
***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Management has made several attempts to contact member in regards to his concerns with his propertyWe encourage MrD*** to return our call to discuss this furtherThank you
Management contacted *** *** regarding the concerns with the Kids Klub hours changing and the utilizing of *** *** training sessionsDue to the changing of the Kids Klub hours it was agreed upon to issue a refund for the remaining personal training sessions and process an immediate
cancellationA refund in the amount of $was processed back to the *** on fileRefunds take about 5-business days to be refundedMember is satisfiedThank you
Our Area Manager, *** *** has in fact been in contact with member regarding her concernsShe contacted member again upon receiving member's responseWe are prepared to reduce member's remaining obligation but are currently waiting for her to return our calls
Management spoke to Mr*** regarding the cancellation
of his Annual membershipPer his request we have processed an immediate
cancellation with a partial refund in the amount of $back to the Visa
cardRefunds take about 5-business days to be refunded back. Mr*** is
satisfiedThank you
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”)The Agreement was for a minimum initial term of months, beginning 2/11/(the “Initial Term”). Member paid a total of $up front, which included the enrollment fee, processing
fee and payment for the first month of personal training sessionsShe further agreed to make more payments, in the amount of $each, every month, beginning 3/11/16, for the remainder of the Initial TermThese terms are clearly outlined on page of member’s Agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule section of the Agreement
In addition, her Agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement with the initial term of monthsThis Checklist was reviewed with her at the time of the sale, as acknowledged by her signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response)Furthermore, member’s personal training agreement afforded her with a 3-day right to cancel if these terms did not match her understanding (or for any reason) simply by submitting a written notice of cancellation and she would receive a full refundHowever, he did not take advantage of this option within the rescission period.
Thus, under the clear and explicit terms of the Agreement, she is not entitled to a refund or to terminate the Agreement and abandon her contractual obligations (which were very clearly spelled out for her and acknowledged by her) early without a feeIf member no longer wishes to continue with her personal training agreement, her Agreement also includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the AgreementLAF will honor this cancellation provision should member elect to take advantage of itOtherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted
As acknowledged by member, she purchased personal training services for a minimum initial term of monthsIf member does not wish to continue with the remaining term of her personal training agreement, her agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the AgreementLA Fitness will honor this cancellation provision in member’s agreement should she elect to take advantage of itOtherwise, she should be expected to honor her agreement as LA Fitness stands ready to continue to provide the services for which she contracted
LA Fitness contacted member regarding his concernsWe cancelled his personal training agreement and we are processing a full refund (refund applied to the same account used for payment)Please allow 5-business days for the refund to post to the account
Management spoke with Mr*** regarding his concernsThe machines were replaced on 3/8/As a courtesy, we agreed to refund the last two months minus freeze fess (total refunds $ and $16.71)Refunds typically could take up to 5-business days to complete and will go
back to the *** Card on fileWe believe this matter to be resolvedThank you