Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Date Sent: 3/3/10:33:PM
LA Fitness did not provide adequate information as to why the *** *** *** Club has not yet opened When I joined I was told that the Club would open on December 20, It has not opened yet But, LA Fitness charged me on 10/14/2014, $ out of my *** account I can not get an email from LA Fitness and have no idea when they will open I feel I am entitled a credit to my account for the time that LA Fitness has had my money and I have not received anything for their use of my money I insist on getting an email from LA Fitness here in *** *** about when their club will open on *** *** and how much credit I will receive. Regards,*** ***
Management has made several attempts to contact *** *** regarding his concerns with cancelling his monthly billed fitness membershipThe contact information provided is not accurate, however we attempted to reach out via email and have yet to receive a responseWe encourage him to reply to our
email in order to discuss his concerns further
In the meantime the cancellation is as follows: LA Fitness provides members with the option to cancel their membership at any location between the hours of 8AM-5PM Monday thru Friday, but we strongly advise that member’s mail in a written cancellation request via certified mail to ensure return receiptThis cancellation policy is not designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properlyWe look forward to resolving this issueThank you
LA Fitness contacted member regarding her concernsShe reinstated her regular fitness membership and we added sessions back on to her personal training membership
Management spoke to Mr*** on
11/10/regarding the issue with freezing his monthly billed membershipWe
apologize for the miscommunication in regards to our freeze policyAs a
resolution we have issued a refund in the amount of $back to the AMEX
cardRefunds take about 5-
business days to be refunded backMember is satisfied
Thank you
LA Fitness added additional sessions at no cost and upgraded her personal training agreement to include Master Training with no additional charge or change in dues
Our previous response still stands no further action will be taken*** *** voluntarily entered a 3-year paid in full membership agreement at the rate of $870.96, on September 26, 2014, which included the option for an annual renewal of $per year thereafter. He admits to signing this Manual Agreement and a copy of that valid agreement is attached. However, that Manual Agreementwas entered into the Company’s recordkeeping system electronically at another club, reflecting the same payment and membership terms as the Manual Agreement he signed (and paid for). No one forged his signature when entering this agreement into the Company’s electronic records, but instead simply wrote “signatureon file”, referring to the Manual Agreement which *** *** previously signed and agreed upon. *** ***’ whole dispute is simply based on the fact the electronic agreement on file does not contain his signature. However, as the attached demonstrates, he did enter a valid agreement with LA Fitness that he manually signed himself. He must honor that Agreement and nothing changes because LA Fitness then enteredthe same terms into its membership records electronicallyAccordingly, no refund is warranted here and LA Fitness continues to agree to provide *** *** with the exact membership for which he contractedNo further action will be takenThank you
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”)The Agreement was for a minimum initial term of months, beginning 8/4/(the “Initial Term”). Member paid a total of $up front, which included the enrollment fee, processing
fee and payment for the first month of personal training servicesShe further agreed to make more consecutive monthly payments, in the amount of $180.00, beginning 9/4/17, for the remainder of the Initial TermThese terms are clearly outlined on page of the Agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule descriptions in the AgreementHer Agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the AgreementThis provision is clearly outlined on page of the agreementIn addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement with the initial term of months and the voluntary cancellation provisionThis Checklist was reviewed with her at the time of the sale, as acknowledged by her signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response)Thus, under the clear and explicit terms of the Agreement, member is not entitled to terminate the Agreement and abandon her contractual obligations (which were very clearly spelled out for her and acknowledged by her) early without a feeIf member no longer wishes to continue with her valid Agreement, LA Fitness will honor the voluntary cancellation provision of the Agreement should she elect to take advantage of itOtherwise, she should be expected to honor her Agreement as LA Fitness stands ready to provide the services for which she contracted
Revdex.com:
I have reviewed the response made by the
business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Management spoke to *** *** regarding the cancellation of her monthly billed fitness membershipShe claims to have attempted to cancel several timesLA Fitness provides members with the option to cancel their membership at any location between the hours of 8-Monday thru Friday, but we strongly
advise that member’s mail in a written cancellation request via certified mail to ensure return receiptThis cancellation policy is not designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properly.
Our records indicate a cancellation request was not received and therefore she is not owed a refundDue to her attempt to cancel as a courtesy, an immediate cancellation has been processed and no further billings will occur and a refund in the amount of $has been refunded back to the *** card on fileRefunds take about 5-business days to be refundedWe believe this matter to be resolvedThank you
Revdex.com:
I have reviewed the response made by the business in reference
to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Management spoke to Mr*** on 2/6/regarding thetype of membership he joined and what his rate offeredAs a resolution we havetaken note that Mr*** requested to remove the guest privileges on hismembership within the day rescission periodA refund in the amount of $40.00has been issued
for the first and last month’s dues for this amenityRefundstake about 5-business days to be refunded backMember is satisfiedThankyou
Management has made several attempts to contact *** *** regarding his membershipWe have yet to receive a return call or reply to our email attemptBased on the conversation with management on 12/11/acancellation was processed and a refund in the amount of was
processed back to the *** cardWe believe this issue to be resolvedThank you
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”)The Agreement was for a minimum initial term of months, beginning 9/16/(the “Initial Term”)Member paid a total of $up front, which included the enrollment fee, processing
fee and payment for the first month of personal training servicesHe further agreed to make more consecutive monthly payments, in the amount of $280.00, beginning 10/16/2016, for the remainder of the Initial TermAdditionally, his agreement Program Summary listed sessions as minutes in durationThese terms are clearly outlined on page of the Agreement and he acknowledged his understanding of these billing terms by initialing three separate sections of the payment schedule section of the Agreement
His Agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the AgreementThis provision is clearly outlined on page of the agreementIn addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement with the initial term of months and the voluntary cancellation provisionThis Checklist was reviewed with him at the time of the sale, as acknowledged by his signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response)
Thus, under the clear and explicit terms of the Agreement, member is not entitled to terminate the Agreement and abandon his contractual obligations (which were very clearly spelled out for him and acknowledged by him) early without a fee
Our District Vice President offered to upgrade *** *** to a Master Trainer program at no additional cost, to downgrade his Agreement back to the previous rate of his original contract, or to reduce the cost of the buy out to 33% instead of the standard 50%Member elected not to take advantage of any of these offerHowever, LA Fitness remains willing to honor any one of these resolutionsWe are also willing to work with him to make sure we can reasonably accommodate his schedule and provide him with the service he contracted for if he will allow it
If member no longer wishes to continue with his valid Agreement, LA Fitness will honor the voluntary cancellation provision of the Agreement should he elect to take advantage of itOtherwise, he should be expected to honor his Agreement as LA Fitness stands ready to provide the services for which he contracted
We believe this to be a fair and reasonable resolution to this issue
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Management contacted Mrs*** to discuss her concerns regarding the monthly dues memberships for *** and *** ***LA Fitness employees initiated calls to the members requesting payment, since the monthly billing for 9/26/processed unsuccessfully. We apologize if Mrs*** felt
the phone calls were excessive. Management confirmed that a cancellation for both accounts were processed on 10/4/No further billings have occurred since that date when we received their request to cancelAs a courtesy, we have waived the owed balances of $on both *** and ***’ memberships and have ceased all callsWe believe this matter to be resolvedThank you
Management spoke to *** *** we agreed to waive the balance in the amount of $and issue a refund in the amount of $back to the *** cardRefunds take about 5-business daysMember is satisfiedThank you
Revdex.com:I have reviewed the response made by
the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
From: ***Date: Tue, Sep 13, at 8:AMSubject: Re: You have a new message from the Revdex.comTo: Revdex.com ***
No one has "reached out" to me and I have received no confirmation that the membership has been canceledI would request confirmation in writing
LA Fitness cancelled the remaining term of member's personal training agreement with no further billing or obligation and processed a refund in the amount of $on 10/7/
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have contacted *** of LA Fitness in San Diego every day since he has reached out for meI will provide the detailed transaction of my phone records proving suchI will note that there is a time change and *** is not available during my business hours except for a small window from noon est to 5pm.
Regards,
*** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Date Sent: 3/3/10:33:PM
LA Fitness did not provide adequate information as to why the *** *** *** Club has not yet opened When I joined I was told that the Club would open on December 20, It has not opened yet But, LA Fitness charged me on 10/14/2014, $ out of my *** account I can not get an email from LA Fitness and have no idea when they will open I feel I am entitled a credit to my account for the time that LA Fitness has had my money and I have not received anything for their use of my money I insist on getting an email from LA Fitness here in *** *** about when their club will open on *** *** and how much credit I will receive. Regards,*** ***
Management has made several attempts to contact *** *** regarding his concerns with cancelling his monthly billed fitness membershipThe contact information provided is not accurate, however we attempted to reach out via email and have yet to receive a responseWe encourage him to reply to our
email in order to discuss his concerns further
In the meantime the cancellation is as follows: LA Fitness provides members with the option to cancel their membership at any location between the hours of 8AM-5PM Monday thru Friday, but we strongly advise that member’s mail in a written cancellation request via certified mail to ensure return receiptThis cancellation policy is not designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properlyWe look forward to resolving this issueThank you
LA Fitness contacted member regarding her concernsShe reinstated her regular fitness membership and we added sessions back on to her personal training membership
Management spoke to Mr*** on
11/10/regarding the issue with freezing his monthly billed membershipWe
apologize for the miscommunication in regards to our freeze policyAs a
resolution we have issued a refund in the amount of $back to the AMEX
cardRefunds take about 5-
business days to be refunded backMember is satisfied
Thank you
LA Fitness added additional sessions at no cost and upgraded her personal training agreement to include Master Training with no additional charge or change in dues
Our previous response still stands no further action will be taken*** *** voluntarily entered a 3-year paid in full membership agreement at the rate of $870.96, on September 26, 2014, which included the option for an annual renewal of $per year thereafter. He admits to signing this Manual Agreement and a copy of that valid agreement is attached. However, that Manual Agreementwas entered into the Company’s recordkeeping system electronically at another club, reflecting the same payment and membership terms as the Manual Agreement he signed (and paid for). No one forged his signature when entering this agreement into the Company’s electronic records, but instead simply wrote “signatureon file”, referring to the Manual Agreement which *** *** previously signed and agreed upon. *** ***’ whole dispute is simply based on the fact the electronic agreement on file does not contain his signature. However, as the attached demonstrates, he did enter a valid agreement with LA Fitness that he manually signed himself. He must honor that Agreement and nothing changes because LA Fitness then enteredthe same terms into its membership records electronicallyAccordingly, no refund is warranted here and LA Fitness continues to agree to provide *** *** with the exact membership for which he contractedNo further action will be takenThank you
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”)The Agreement was for a minimum initial term of months, beginning 8/4/(the “Initial Term”). Member paid a total of $up front, which included the enrollment fee, processing
fee and payment for the first month of personal training servicesShe further agreed to make more consecutive monthly payments, in the amount of $180.00, beginning 9/4/17, for the remainder of the Initial TermThese terms are clearly outlined on page of the Agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule descriptions in the AgreementHer Agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the AgreementThis provision is clearly outlined on page of the agreementIn addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement with the initial term of months and the voluntary cancellation provisionThis Checklist was reviewed with her at the time of the sale, as acknowledged by her signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response)Thus, under the clear and explicit terms of the Agreement, member is not entitled to terminate the Agreement and abandon her contractual obligations (which were very clearly spelled out for her and acknowledged by her) early without a feeIf member no longer wishes to continue with her valid Agreement, LA Fitness will honor the voluntary cancellation provision of the Agreement should she elect to take advantage of itOtherwise, she should be expected to honor her Agreement as LA Fitness stands ready to provide the services for which she contracted
Revdex.com:
I have reviewed the response made by the
business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Management spoke to *** *** regarding the cancellation of her monthly billed fitness membershipShe claims to have attempted to cancel several timesLA Fitness provides members with the option to cancel their membership at any location between the hours of 8-Monday thru Friday, but we strongly
advise that member’s mail in a written cancellation request via certified mail to ensure return receiptThis cancellation policy is not designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properly.
Our records indicate a cancellation request was not received and therefore she is not owed a refundDue to her attempt to cancel as a courtesy, an immediate cancellation has been processed and no further billings will occur and a refund in the amount of $has been refunded back to the *** card on fileRefunds take about 5-business days to be refundedWe believe this matter to be resolvedThank you
Revdex.com:
I have reviewed the response made by the business in reference
to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Management spoke to Mr*** on 2/6/regarding thetype of membership he joined and what his rate offeredAs a resolution we havetaken note that Mr*** requested to remove the guest privileges on hismembership within the day rescission periodA refund in the amount of $40.00has been issued
for the first and last month’s dues for this amenityRefundstake about 5-business days to be refunded backMember is satisfiedThankyou
Management has made several attempts to contact *** *** regarding his membershipWe have yet to receive a return call or reply to our email attemptBased on the conversation with management on 12/11/acancellation was processed and a refund in the amount of was
processed back to the *** cardWe believe this issue to be resolvedThank you
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”)The Agreement was for a minimum initial term of months, beginning 9/16/(the “Initial Term”)Member paid a total of $up front, which included the enrollment fee, processing
fee and payment for the first month of personal training servicesHe further agreed to make more consecutive monthly payments, in the amount of $280.00, beginning 10/16/2016, for the remainder of the Initial TermAdditionally, his agreement Program Summary listed sessions as minutes in durationThese terms are clearly outlined on page of the Agreement and he acknowledged his understanding of these billing terms by initialing three separate sections of the payment schedule section of the Agreement
His Agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the AgreementThis provision is clearly outlined on page of the agreementIn addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement with the initial term of months and the voluntary cancellation provisionThis Checklist was reviewed with him at the time of the sale, as acknowledged by his signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response)
Thus, under the clear and explicit terms of the Agreement, member is not entitled to terminate the Agreement and abandon his contractual obligations (which were very clearly spelled out for him and acknowledged by him) early without a fee
Our District Vice President offered to upgrade *** *** to a Master Trainer program at no additional cost, to downgrade his Agreement back to the previous rate of his original contract, or to reduce the cost of the buy out to 33% instead of the standard 50%Member elected not to take advantage of any of these offerHowever, LA Fitness remains willing to honor any one of these resolutionsWe are also willing to work with him to make sure we can reasonably accommodate his schedule and provide him with the service he contracted for if he will allow it
If member no longer wishes to continue with his valid Agreement, LA Fitness will honor the voluntary cancellation provision of the Agreement should he elect to take advantage of itOtherwise, he should be expected to honor his Agreement as LA Fitness stands ready to provide the services for which he contracted
We believe this to be a fair and reasonable resolution to this issue
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Management contacted Mrs*** to discuss her concerns regarding the monthly dues memberships for *** and *** ***LA Fitness employees initiated calls to the members requesting payment, since the monthly billing for 9/26/processed unsuccessfully. We apologize if Mrs*** felt
the phone calls were excessive. Management confirmed that a cancellation for both accounts were processed on 10/4/No further billings have occurred since that date when we received their request to cancelAs a courtesy, we have waived the owed balances of $on both *** and ***’ memberships and have ceased all callsWe believe this matter to be resolvedThank you
Management spoke to *** *** we agreed to waive the balance in the amount of $and issue a refund in the amount of $back to the *** cardRefunds take about 5-business daysMember is satisfiedThank you
Revdex.com:I have reviewed the response made by
the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
From: ***Date: Tue, Sep 13, at 8:AMSubject: Re: You have a new message from the Revdex.comTo: Revdex.com ***
No one has "reached out" to me and I have received no confirmation that the membership has been canceledI would request confirmation in writing
LA Fitness cancelled the remaining term of member's personal training agreement with no further billing or obligation and processed a refund in the amount of $on 10/7/
Our position has not changed member's concerns were addressed in our initial response
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have contacted *** of LA Fitness in San Diego every day since he has reached out for meI will provide the detailed transaction of my phone records proving suchI will note that there is a time change and *** is not available during my business hours except for a small window from noon est to 5pm.
Regards,
*** ***