Our previous response still stands no further action will be taken*** *** voluntarily entered a 3-year paid in full membership agreement at the rate of $870.96, on September 26, 2014, which included the option for an annual renewal of $per year thereafter. He admits to signing this Manual Agreement and a copy of that valid agreement is attached. However, that Manual Agreementwas entered into the Company’s recordkeeping system electronically at another club, reflecting the same payment and membership terms as the Manual Agreement he signed (and paid for). No one forged his signature when entering this agreement into the Company’s electronic records, but instead simply wrote “signatureon file”, referring to the Manual Agreement which *** *** previously signed and agreed upon. *** ***’ whole dispute is simply based on the fact the electronic agreement on file does not contain his signature. However, as the attached demonstrates, he did enter a valid agreement with LA Fitness that he manually signed himself. He must honor that Agreement and nothing changes because LA Fitness then enteredthe same terms into its membership records electronicallyAccordingly, no refund is warranted here and LA Fitness continues to agree to provide *** *** with the exact membership for which he contractedNo further action will be takenThank you
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Date Sent: 3/3/10:33:PM
LA Fitness did not provide adequate information as to why the *** *** *** Club has not yet opened When I joined I was told that the Club would open on December 20, It has not opened yet But, LA Fitness charged me on 10/14/2014, $ out of my *** account I can not get an email from LA Fitness and have no idea when they will open I feel I am entitled a credit to my account for the time that LA Fitness has had my money and I have not received anything for their use of my money I insist on getting an email from LA Fitness here in *** *** about when their club will open on *** *** and how much credit I will receive. Regards,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and
find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolvedI'm very appreciative of LA Fitness's responseThank you
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the
business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
As I explained to the representative, I do renew at my home club & only at my home clubThis issue is I'm constantly hounded for days prior to my renewal date by commissioned personel who are relentlessI'm on a budget & can only renew within the week of my due date. The bottom line is, after speaking with this person, their practices & procedures aren't going to changeShe volunteered to remove my phone number from their data bank so hopefully I won't receive any more calls, which I appreciate if it worksI'll have to wait until next January to find out.My suggestion to others who are expierencing the same, is to file a complaint because this does get LA Fitness attentionPerhaps if they receive enough complaints about this issue, they'll reconsider the value of their customers' satisfaction & loyalty versus their bullying sales practices
Management spoke with Ms*** regarding her concernsWe apologized for the miscommunication regarding her cancellationManagement offered to uncancel her membership and will comp freeze her membership for five months for recovery time and unable to workoutMs*** was given Management
contact number if she needs further assistanceWe believe this matter to be resolvedThank you
LA Fitness added additional sessions at no cost and upgraded her personal training agreement to include Master Training with no additional charge or change in dues
Revdex.com:
I have reviewed the response made by the
business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Management spoke to member with translator and agreed to cancel this membership with a full refund as a courtesy. The refund of $will be processed to the *** card on file which could take up to 5-business days to completeWe believe this matter to be resolvedThank you
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”)The Agreement was for a minimum initial term of months, beginning 8/4/(the “Initial Term”). Member paid a total of $up front, which included the enrollment fee, processing
fee and payment for the first month of personal training servicesShe further agreed to make more consecutive monthly payments, in the amount of $180.00, beginning 9/4/17, for the remainder of the Initial TermThese terms are clearly outlined on page of the Agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule descriptions in the AgreementHer Agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the AgreementThis provision is clearly outlined on page of the agreementIn addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement with the initial term of months and the voluntary cancellation provisionThis Checklist was reviewed with her at the time of the sale, as acknowledged by her signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response)Thus, under the clear and explicit terms of the Agreement, member is not entitled to terminate the Agreement and abandon her contractual obligations (which were very clearly spelled out for her and acknowledged by her) early without a feeIf member no longer wishes to continue with her valid Agreement, LA Fitness will honor the voluntary cancellation provision of the Agreement should she elect to take advantage of itOtherwise, she should be expected to honor her Agreement as LA Fitness stands ready to provide the services for which she contracted
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have contacted *** of LA Fitness in San Diego every day since he has reached out for meI will provide the detailed transaction of my phone records proving suchI will note that there is a time change and *** is not available during my business hours except for a small window from noon est to 5pm.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Member purchased personal training services pursuant to a written and fully executed agreementThe agreement was for a minimum initial term of months, beginning 3/10/(the “Initial Term”)Member paid a total of $up front, which included the processing fee and payment for the first
month of personal training sessionsMember further agreed to make more payments, in the amount of $each, every month, beginning 4/10/15, for the remainder of the Initial TermThese terms are clearly and conspicuously set forth on page of his agreement and he acknowledged his understanding of these billing terms by initialing the three separate sections outlining the payment scheduleMember’s personal training agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreementThis provision is clearly outlined on page of his agreementIt is LA Fitness’ policy and practice to provide our members with a complete copy of their agreement at the time of enrollmentIn addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement, the initial term of months and the voluntary cancelation provisionThis Checklist was reviewed with him at the time of the sale, as acknowledged by his signature and initials on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response)Member’s personal training services agreement specifically provided him with a day right to cancel if these terms did not match his understanding (or for any reason) for a full refundHowever, he did not take advantage of this option within the rescission periodThus, he is not entitled to a refund or to terminate the agreement early without a feeIf member no longer wishes to continue with his valid agreement, LA Fitness will honor the voluntary cancellation provision in his personal training agreement should he elect to take advantage of itOtherwise, he should be expected to honor his agreement as LA Fitness stands ready to provide the services for which he contracted
Management has made several attempts to contact *** *** regarding the cancellation of his monthly billed membershipsHe claims to have cancelled in May however we have not received a requestLA Fitness provides members with the option to cancel their membership at any location between the
hours of 8-Monday thru Friday, but we strongly advise that member’s mail in a written cancellation request via certified mail to ensure return receipt
This cancellation policy is not designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properlyAs a courtesy an immediate cancellation has been processed and no further billing will occurA refund in the amount of $has been refunded back to the *** card on fileThe balance in the amount of has been waivedWe believe this matter to be resolvedShould he wish to discuss this further we encourage *** *** to return our callThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID
*** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. I'm disappointed the business didn't honor the contract from the beginning but glad they decided to now. I still haven't received the contract via email like customer service promised to send me. Must still have my address incorrect for some reason. Hopefully not on purpose! Makes me wonder
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The response sent by the business is completely falseThey contacted me by phone and I spoke with them on a number of occasionsOn every occasion, they refused to refund the fraudulent charges.
Regards,
*** ***
Management spoke to *** *** regarding the cancellation of his monthly fitness membershipDue to relocation *** *** can no longer utilize the membership and it was agreed upon to issue a refund in the amount of $for the last billing in Julyrefunds take about 5-business days to be
refundedMember is satisfiedThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I contacted ***, the District Operations Manager for the West Coast, who was very helpful in resolving the matterThe refund mentioned was posted on 7/to my credit card account. However, on 7/another charge for $was posted as a sale Ref*. I contacted *** again, who attempted to look up the charge unsuccessfullyHe told me no record of the charge was in the systemI initiated a second chargeback with my credit card company, and am awaiting the results of that investigationLA Fitness told me they are completely willing to refund the amount if they are able toPlease see the attachment
Regards,
*** ***
Management contacted Mr*** regarding his concerns with the status of his monthly dues membership and the amount of calls he received related to a balance on his accountWe strive to provide excellent customer service to our member and we apologize if Mr*** felt the phone calls were
excessive or that the balance was not fully explainedLA Fitness provides members with the option to “Freeze” a membership in good standings with a day notice prior to their next scheduled billing dateMr***’s membership records does not reflect a request for his membership to be “Frozen” during the months he is requesting an adjustment be honored. Nevertheless, as a courtesy, a cancellation was processed on 10/24/and the balance of $was waivedThere will be no further billing for Mr.***’s membership and his account has been cancelled in good standingsMr*** will have the option available to un-cancel this membership or purchase a new one when he is ready to returnWe believe this matter to be resolvedThank you
Our previous response still stands no further action will be taken*** *** voluntarily entered a 3-year paid in full membership agreement at the rate of $870.96, on September 26, 2014, which included the option for an annual renewal of $per year thereafter. He admits to signing this Manual Agreement and a copy of that valid agreement is attached. However, that Manual Agreementwas entered into the Company’s recordkeeping system electronically at another club, reflecting the same payment and membership terms as the Manual Agreement he signed (and paid for). No one forged his signature when entering this agreement into the Company’s electronic records, but instead simply wrote “signatureon file”, referring to the Manual Agreement which *** *** previously signed and agreed upon. *** ***’ whole dispute is simply based on the fact the electronic agreement on file does not contain his signature. However, as the attached demonstrates, he did enter a valid agreement with LA Fitness that he manually signed himself. He must honor that Agreement and nothing changes because LA Fitness then enteredthe same terms into its membership records electronicallyAccordingly, no refund is warranted here and LA Fitness continues to agree to provide *** *** with the exact membership for which he contractedNo further action will be takenThank you
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Date Sent: 3/3/10:33:PM
LA Fitness did not provide adequate information as to why the *** *** *** Club has not yet opened When I joined I was told that the Club would open on December 20, It has not opened yet But, LA Fitness charged me on 10/14/2014, $ out of my *** account I can not get an email from LA Fitness and have no idea when they will open I feel I am entitled a credit to my account for the time that LA Fitness has had my money and I have not received anything for their use of my money I insist on getting an email from LA Fitness here in *** *** about when their club will open on *** *** and how much credit I will receive. Regards,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and
find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolvedI'm very appreciative of LA Fitness's responseThank you
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the
business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
As I explained to the representative, I do renew at my home club & only at my home clubThis issue is I'm constantly hounded for days prior to my renewal date by commissioned personel who are relentlessI'm on a budget & can only renew within the week of my due date. The bottom line is, after speaking with this person, their practices & procedures aren't going to changeShe volunteered to remove my phone number from their data bank so hopefully I won't receive any more calls, which I appreciate if it worksI'll have to wait until next January to find out.My suggestion to others who are expierencing the same, is to file a complaint because this does get LA Fitness attentionPerhaps if they receive enough complaints about this issue, they'll reconsider the value of their customers' satisfaction & loyalty versus their bullying sales practices
Management spoke with Ms*** regarding her concernsWe apologized for the miscommunication regarding her cancellationManagement offered to uncancel her membership and will comp freeze her membership for five months for recovery time and unable to workoutMs*** was given Management
contact number if she needs further assistanceWe believe this matter to be resolvedThank you
LA Fitness added additional sessions at no cost and upgraded her personal training agreement to include Master Training with no additional charge or change in dues
Revdex.com:
I have reviewed the response made by the
business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Management spoke to member with translator and agreed to cancel this membership with a full refund as a courtesy. The refund of $will be processed to the *** card on file which could take up to 5-business days to completeWe believe this matter to be resolvedThank you
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”)The Agreement was for a minimum initial term of months, beginning 8/4/(the “Initial Term”). Member paid a total of $up front, which included the enrollment fee, processing
fee and payment for the first month of personal training servicesShe further agreed to make more consecutive monthly payments, in the amount of $180.00, beginning 9/4/17, for the remainder of the Initial TermThese terms are clearly outlined on page of the Agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule descriptions in the AgreementHer Agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the AgreementThis provision is clearly outlined on page of the agreementIn addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement with the initial term of months and the voluntary cancellation provisionThis Checklist was reviewed with her at the time of the sale, as acknowledged by her signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response)Thus, under the clear and explicit terms of the Agreement, member is not entitled to terminate the Agreement and abandon her contractual obligations (which were very clearly spelled out for her and acknowledged by her) early without a feeIf member no longer wishes to continue with her valid Agreement, LA Fitness will honor the voluntary cancellation provision of the Agreement should she elect to take advantage of itOtherwise, she should be expected to honor her Agreement as LA Fitness stands ready to provide the services for which she contracted
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have contacted *** of LA Fitness in San Diego every day since he has reached out for meI will provide the detailed transaction of my phone records proving suchI will note that there is a time change and *** is not available during my business hours except for a small window from noon est to 5pm.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Member purchased personal training services pursuant to a written and fully executed agreementThe agreement was for a minimum initial term of months, beginning 3/10/(the “Initial Term”)Member paid a total of $up front, which included the processing fee and payment for the first
month of personal training sessionsMember further agreed to make more payments, in the amount of $each, every month, beginning 4/10/15, for the remainder of the Initial TermThese terms are clearly and conspicuously set forth on page of his agreement and he acknowledged his understanding of these billing terms by initialing the three separate sections outlining the payment scheduleMember’s personal training agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreementThis provision is clearly outlined on page of his agreementIt is LA Fitness’ policy and practice to provide our members with a complete copy of their agreement at the time of enrollmentIn addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement, the initial term of months and the voluntary cancelation provisionThis Checklist was reviewed with him at the time of the sale, as acknowledged by his signature and initials on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response)Member’s personal training services agreement specifically provided him with a day right to cancel if these terms did not match his understanding (or for any reason) for a full refundHowever, he did not take advantage of this option within the rescission periodThus, he is not entitled to a refund or to terminate the agreement early without a feeIf member no longer wishes to continue with his valid agreement, LA Fitness will honor the voluntary cancellation provision in his personal training agreement should he elect to take advantage of itOtherwise, he should be expected to honor his agreement as LA Fitness stands ready to provide the services for which he contracted
Management has made several attempts to contact *** *** regarding the cancellation of his monthly billed membershipsHe claims to have cancelled in May however we have not received a requestLA Fitness provides members with the option to cancel their membership at any location between the
hours of 8-Monday thru Friday, but we strongly advise that member’s mail in a written cancellation request via certified mail to ensure return receipt
This cancellation policy is not designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properlyAs a courtesy an immediate cancellation has been processed and no further billing will occurA refund in the amount of $has been refunded back to the *** card on fileThe balance in the amount of has been waivedWe believe this matter to be resolvedShould he wish to discuss this further we encourage *** *** to return our callThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID
*** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. I'm disappointed the business didn't honor the contract from the beginning but glad they decided to now. I still haven't received the contract via email like customer service promised to send me. Must still have my address incorrect for some reason. Hopefully not on purpose! Makes me wonder
Regards,
*** ***
LA Fitness cancelled the remaining term of member's personal training agreementIt should also be noted that *** is no longer with the company
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The response sent by the business is completely falseThey contacted me by phone and I spoke with them on a number of occasionsOn every occasion, they refused to refund the fraudulent charges.
Regards,
*** ***
Management spoke to *** *** regarding the cancellation of his monthly fitness membershipDue to relocation *** *** can no longer utilize the membership and it was agreed upon to issue a refund in the amount of $for the last billing in Julyrefunds take about 5-business days to be
refundedMember is satisfiedThank you
Revdex.com:
*. I contacted *** again, who attempted to look up the charge unsuccessfullyHe told me no record of the charge was in the systemI initiated a second chargeback with my credit card company, and am awaiting the results of that investigationLA Fitness told me they are completely willing to refund the amount if they are able toPlease see the attachment
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I contacted ***, the District Operations Manager for the West Coast, who was very helpful in resolving the matterThe refund mentioned was posted on 7/to my credit card account. However, on 7/another charge for $was posted as a sale Ref
Regards,
*** ***
Management contacted Mr*** regarding his concerns with the status of his monthly dues membership and the amount of calls he received related to a balance on his accountWe strive to provide excellent customer service to our member and we apologize if Mr*** felt the phone calls were
excessive or that the balance was not fully explainedLA Fitness provides members with the option to “Freeze” a membership in good standings with a day notice prior to their next scheduled billing dateMr***’s membership records does not reflect a request for his membership to be “Frozen” during the months he is requesting an adjustment be honored. Nevertheless, as a courtesy, a cancellation was processed on 10/24/and the balance of $was waivedThere will be no further billing for Mr.***’s membership and his account has been cancelled in good standingsMr*** will have the option available to un-cancel this membership or purchase a new one when he is ready to returnWe believe this matter to be resolvedThank you
Our position has not changed member's concerns were addressed in our initial response