Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I feel as if my concerns have been neglectedI explained my case in saying that the only reason in which I signed up for a personal trainer was due to the fact that the sales representative, ***, promised to give me additional sessions a month with him, making it a total of sessions over a term of monthsObtaining a personal trainer was outside of my financial comfort zone, however, due to this offer, it seemed more feasible and I agreed to a contact
My personal trainer, ***, knew of this agreement and had discussions with the sales representative to work on my fitness plan together. Soon after though, I had troubles making appointments and contacting the sales representative for the training sessions I was promised and he was then relocated to another locationWhen I brought this up, they stated that the sales representative had been doing the same deal with others, but was now in "deep waters."
I was cheated out of the extra two sessions each month after the first and am once again, requesting that I get a refundIf LA Fitness does not agree to my previous terms, I am willing to negotiate and come to a resolutionIn addition, LA Fitness states that their district manager, *** * has attempted to contact me to address my concerns, however, this is untrueI had never received a phone call in regards to this situation and do not have any missed calls or messages from the individualI am happy to speak with him, however, have no form of contactOverall, I am extremely displeased with the service I have been receiving from LA Fitness; While I used to refer many people to join this gym, I now sense a lack of trust with the company and would not recommend its services.]Regards,*** ***
LA Fitness contacted member regarding her concernsWe processed a refund in the amount of $for the most recent payment and cancelled the remaining personal training agreement term with no further billing or obligation
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I was lied to when I signed up by the sales person, who told me I could cancel at anytimeI would not have signed up if I knew this was the caseAlso, his computer screen didn't work and I couldn't see what I was signing on the signature padI do not agree with the way the contract was explained to me and I am not able to afford the monthly payments nor the 50% cancellation feeMy membership has already been cancelled and there is no way for me to continue use of their facilities for the trainingI want to be let out of the contract which I never read at time of signing and was not aware of the three day option, since I was told I could cancel at anytime
Regards,
*** ***
LA Fitness cancelled the remaining term of member's personal training agreement with no further billing or obligation and processed a refund in the amount of $on 10/7/
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and
find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Management spoke to *** *** regarding the cancellation of her monthly billed fitness membershipShe claims to have attempted to cancel several timesLA Fitness provides members with the option to cancel their membership at any location between the hours of 8-Monday thru Friday, but we strongly
advise that member’s mail in a written cancellation request via certified mail to ensure return receiptThis cancellation policy is not designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properly.
Our records indicate a cancellation request was not received and therefore she is not owed a refundDue to her attempt to cancel as a courtesy, an immediate cancellation has been processed and no further billings will occur and a refund in the amount of $has been refunded back to the *** card on fileRefunds take about 5-business days to be refundedWe believe this matter to be resolvedThank you
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”)The Agreement was for a minimum initial term of months, beginning 12/18/(the “Initial Term”). Member paid a total of $up front, which included the enrollment fee,
processing fee and payment for the first month of personal training sessionsHe further agreed to make more payments, in the amount of $each, every month, beginning 1/18/16, for the remainder of the Initial TermThese terms are clearly outlined on page of member’s Agreement and he acknowledged his understanding of these billing terms by initialing three separate sections of the payment schedule section of the AgreementIn addition, his Agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement with the initial term of months
This Checklist was reviewed with him at the time of the sale, as acknowledged by his signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response)Furthermore, member’s personal training agreement afforded him with a 10-day right to cancel if these terms did not match his understanding (or for any reason) simply by submitting a written notice of cancellation and he would receive a full refundHowever, he did not take advantage of this option within the rescission period. Thus, under the clear and explicit terms of the Agreement, he is not entitled to a refund or to terminate the Agreement and abandon his contractual obligations (which were very clearly spelled out for him and acknowledged by him) early without a feeMember states that he is no longer able to utilize the service due to a medical condition
His Agreement includes a provision that allows him to terminate the agreement early if he is permanently disabled, if the permanent disability is fully described and confirmed to LAF by a physicianHowever, LAF has not received reasonable evidence of such a disabilityIt should be noted that member’s personal training agreement also includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the AgreementLAF will honor either of these cancellation provisions should member elect to take advantage of themOtherwise, he should be expected to honor his agreement as LA Fitness stands ready to provide the services for which he contracted
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”)The Agreement was for a minimum initial term of months, beginning 9/16/(the “Initial Term”)Member paid a total of $up front, which included the enrollment fee, processing
fee and payment for the first month of personal training servicesHe further agreed to make more consecutive monthly payments, in the amount of $280.00, beginning 10/16/2016, for the remainder of the Initial TermAdditionally, his agreement Program Summary listed sessions as minutes in durationThese terms are clearly outlined on page of the Agreement and he acknowledged his understanding of these billing terms by initialing three separate sections of the payment schedule section of the Agreement
His Agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the AgreementThis provision is clearly outlined on page of the agreementIn addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement with the initial term of months and the voluntary cancellation provisionThis Checklist was reviewed with him at the time of the sale, as acknowledged by his signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response)
Thus, under the clear and explicit terms of the Agreement, member is not entitled to terminate the Agreement and abandon his contractual obligations (which were very clearly spelled out for him and acknowledged by him) early without a fee
Our District Vice President offered to upgrade *** *** to a Master Trainer program at no additional cost, to downgrade his Agreement back to the previous rate of his original contract, or to reduce the cost of the buy out to 33% instead of the standard 50%Member elected not to take advantage of any of these offerHowever, LA Fitness remains willing to honor any one of these resolutionsWe are also willing to work with him to make sure we can reasonably accommodate his schedule and provide him with the service he contracted for if he will allow it
If member no longer wishes to continue with his valid Agreement, LA Fitness will honor the voluntary cancellation provision of the Agreement should he elect to take advantage of itOtherwise, he should be expected to honor his Agreement as LA Fitness stands ready to provide the services for which he contracted
We believe this to be a fair and reasonable resolution to this issue
We appreciate our member’s feedback and concerns regarding our facilities and strive to provide a clean and safe environmentIn some cases, remedial measures can take time to complete and we appreciate our member’s patienceManagement states that the manufacturer is not replacing these machinesLA Fitness will actually be replacing themThe purchased order was approved on 11/9/and we specified delivery on 12/18/2017, fastest we can expect for lead time this late in the yearShould Mr*** have any additional concerns please contact the Operation Manager at your home clubThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Member purchased personal training services pursuant to a signed, written agreementThe agreement was for a minimum of weeks, beginning 5/24/(the “Initial Term”)She paid a total of $up front which included the enrollment fee, processing fee and the first four weeks of
sessionsShe further agreed to make more payments, in the amount of $110.00, every four weeks, beginning 6/21/14, for the remainder of the initial termThese terms are clearly outlined on page of her agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule outlining these termsIn addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement and the initial term of weeks
This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response)Her personal training services agreement specifically provided her with a 10-day right to cancel if these terms did not match her understanding (or for any reason) for a full refundShe did not take advantage of this option within the rescission periodThus, she is not entitled to a refund or to terminate the agreement early without a feeHowever, as of the time of this response, LA Fitness has not received any of the payments owed by member since July Since it is apparent that she now has no intent of fulfilling her contractual obligation to the remaining personal training agreement terms, we have released her from her obligation to make the remaining payments due under her Agreement. Additionally, LA Fitness will not pursue her for the outstanding balances she currently owesPlease note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member
Management contacted Mrs*** to discuss her concerns regarding the monthly dues memberships for *** and *** ***LA Fitness employees initiated calls to the members requesting payment, since the monthly billing for 9/26/processed unsuccessfully. We apologize if Mrs*** felt
the phone calls were excessive. Management confirmed that a cancellation for both accounts were processed on 10/4/No further billings have occurred since that date when we received their request to cancelAs a courtesy, we have waived the owed balances of $on both *** and ***’ memberships and have ceased all callsWe believe this matter to be resolvedThank you
LA Fitness contacted member regarding her concernsShe expressed her frustration with her trainer's availabilityShe's been scheduled with a new trainer at our nearby *** facility
Management contacted *** *** regarding his concerns with the cancellation procedure for his monthly billed membership and his frustration with the lack of responsiveness by the manager at his local clubLA Fitness strives to provide excellent customer service to our members and we apologize
for the experience he had
We do provide members with the option to cancel at any LA Fitness location with an Operations Manager between the hours of AM-PM on Monday through Friday, but we strongly encourage members to send a written cancellation request via certified mail to ensure return-receipt
Our cancellation policy is not designed to make it difficult for our members to cancel, but to ensure cancellations are handled properly The cancellation for *** *** membership was completed on August 1, As a courtesy, we have issued a refund in the amount of $back to the*** Card on fileTypically refunds take 5-business days to completeWe believe this matter to be resolvedThank you
Management contacted *** *** regarding the cancellation of his monthly billed membershipA cancellation was processed on 10/10/and no further billing has occurredA refund in the amount of $has been
refunded back to the *** *** on fileRefunds take about 5-
business days to be refunded backMember is satisfiedThank you
Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Again, the people who had signed me up to this personal training service DID NOT make it clear that this was a monthly service that I was paying forThey had sold me into getting personal training services and if I did like the personal training I could purchase more sessionsThey rushed me through everything and did not make anything clear, I agreed to the payment of $for the classes and nothing elseThe way they're running this part of their services is ridiculous, I also showed the a personal trainer manager my medical record of going through "rhabdomyolysis" after going to my first personal training sessionThey refused to take it as proof that I can no longer do these sessions due to the health risk of having kidney failure if I was to continue with the personal training
The staff was very unhelpful and would not give me any names of the people who had signed me up, they seem to forget everyone's nameI can NOT do these sessions due to health risks and they refuse to take my hospital discharge papers as proofI was hospitalized for days due to rhabdomyolysis and was never able to be within this day grace period of cancellationI will send copies of my hospital discharge papers if requested to help resolve thisI will continue to dispute this case. Regards,"*** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have still not been issued my refund and also the service is not back dated till augustI would appreciate if the merchant credit this back to august and issue the refund immediately
Regards,*** ***
Our previous response still standsManagement spoke to *** *** regarding his annual membershipHe claims to have paid his renewal and provided some informationHowever, their were some inconsistencies with the information providedWe have made several attempts to contact him to discuss further and resolve and no return call has been receivedWe have asked *** *** to provide us with additional information in order to research the payment he claims he has made to renew his membershipWe have not received such informationNo further action will be takenThank you
Management spoke to *** *** we agreed to waive the balance in the amount of $and issue a refund in the amount of $back to the *** cardRefunds take about 5-business daysMember is satisfiedThank you
Management spoke to Mr*** on 2/6/regarding thetype of membership he joined and what his rate offeredAs a resolution we havetaken note that Mr*** requested to remove the guest privileges on hismembership within the day rescission periodA refund in the amount of $40.00has been issued
for the first and last month’s dues for this amenityRefundstake about 5-business days to be refunded backMember is satisfiedThankyou
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I feel as if my concerns have been neglectedI explained my case in saying that the only reason in which I signed up for a personal trainer was due to the fact that the sales representative, ***, promised to give me additional sessions a month with him, making it a total of sessions over a term of monthsObtaining a personal trainer was outside of my financial comfort zone, however, due to this offer, it seemed more feasible and I agreed to a contact
My personal trainer, ***, knew of this agreement and had discussions with the sales representative to work on my fitness plan together. Soon after though, I had troubles making appointments and contacting the sales representative for the training sessions I was promised and he was then relocated to another locationWhen I brought this up, they stated that the sales representative had been doing the same deal with others, but was now in "deep waters."
I was cheated out of the extra two sessions each month after the first and am once again, requesting that I get a refundIf LA Fitness does not agree to my previous terms, I am willing to negotiate and come to a resolutionIn addition, LA Fitness states that their district manager, *** * has attempted to contact me to address my concerns, however, this is untrueI had never received a phone call in regards to this situation and do not have any missed calls or messages from the individualI am happy to speak with him, however, have no form of contactOverall, I am extremely displeased with the service I have been receiving from LA Fitness; While I used to refer many people to join this gym, I now sense a lack of trust with the company and would not recommend its services.]Regards,*** ***
LA Fitness contacted member regarding her concernsWe processed a refund in the amount of $for the most recent payment and cancelled the remaining personal training agreement term with no further billing or obligation
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I was lied to when I signed up by the sales person, who told me I could cancel at anytimeI would not have signed up if I knew this was the caseAlso, his computer screen didn't work and I couldn't see what I was signing on the signature padI do not agree with the way the contract was explained to me and I am not able to afford the monthly payments nor the 50% cancellation feeMy membership has already been cancelled and there is no way for me to continue use of their facilities for the trainingI want to be let out of the contract which I never read at time of signing and was not aware of the three day option, since I was told I could cancel at anytime
Regards,
*** ***
LA Fitness cancelled the remaining term of member's personal training agreement with no further billing or obligation and processed a refund in the amount of $on 10/7/
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and
find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Management spoke to *** *** regarding the cancellation of her monthly billed fitness membershipShe claims to have attempted to cancel several timesLA Fitness provides members with the option to cancel their membership at any location between the hours of 8-Monday thru Friday, but we strongly
advise that member’s mail in a written cancellation request via certified mail to ensure return receiptThis cancellation policy is not designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properly.
Our records indicate a cancellation request was not received and therefore she is not owed a refundDue to her attempt to cancel as a courtesy, an immediate cancellation has been processed and no further billings will occur and a refund in the amount of $has been refunded back to the *** card on fileRefunds take about 5-business days to be refundedWe believe this matter to be resolvedThank you
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”)The Agreement was for a minimum initial term of months, beginning 12/18/(the “Initial Term”). Member paid a total of $up front, which included the enrollment fee,
processing fee and payment for the first month of personal training sessionsHe further agreed to make more payments, in the amount of $each, every month, beginning 1/18/16, for the remainder of the Initial TermThese terms are clearly outlined on page of member’s Agreement and he acknowledged his understanding of these billing terms by initialing three separate sections of the payment schedule section of the AgreementIn addition, his Agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement with the initial term of months
This Checklist was reviewed with him at the time of the sale, as acknowledged by his signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response)Furthermore, member’s personal training agreement afforded him with a 10-day right to cancel if these terms did not match his understanding (or for any reason) simply by submitting a written notice of cancellation and he would receive a full refundHowever, he did not take advantage of this option within the rescission period. Thus, under the clear and explicit terms of the Agreement, he is not entitled to a refund or to terminate the Agreement and abandon his contractual obligations (which were very clearly spelled out for him and acknowledged by him) early without a feeMember states that he is no longer able to utilize the service due to a medical condition
His Agreement includes a provision that allows him to terminate the agreement early if he is permanently disabled, if the permanent disability is fully described and confirmed to LAF by a physicianHowever, LAF has not received reasonable evidence of such a disabilityIt should be noted that member’s personal training agreement also includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the AgreementLAF will honor either of these cancellation provisions should member elect to take advantage of themOtherwise, he should be expected to honor his agreement as LA Fitness stands ready to provide the services for which he contracted
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”)The Agreement was for a minimum initial term of months, beginning 9/16/(the “Initial Term”)Member paid a total of $up front, which included the enrollment fee, processing
fee and payment for the first month of personal training servicesHe further agreed to make more consecutive monthly payments, in the amount of $280.00, beginning 10/16/2016, for the remainder of the Initial TermAdditionally, his agreement Program Summary listed sessions as minutes in durationThese terms are clearly outlined on page of the Agreement and he acknowledged his understanding of these billing terms by initialing three separate sections of the payment schedule section of the Agreement
His Agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the AgreementThis provision is clearly outlined on page of the agreementIn addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement with the initial term of months and the voluntary cancellation provisionThis Checklist was reviewed with him at the time of the sale, as acknowledged by his signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response)
Thus, under the clear and explicit terms of the Agreement, member is not entitled to terminate the Agreement and abandon his contractual obligations (which were very clearly spelled out for him and acknowledged by him) early without a fee
Our District Vice President offered to upgrade *** *** to a Master Trainer program at no additional cost, to downgrade his Agreement back to the previous rate of his original contract, or to reduce the cost of the buy out to 33% instead of the standard 50%Member elected not to take advantage of any of these offerHowever, LA Fitness remains willing to honor any one of these resolutionsWe are also willing to work with him to make sure we can reasonably accommodate his schedule and provide him with the service he contracted for if he will allow it
If member no longer wishes to continue with his valid Agreement, LA Fitness will honor the voluntary cancellation provision of the Agreement should he elect to take advantage of itOtherwise, he should be expected to honor his Agreement as LA Fitness stands ready to provide the services for which he contracted
We believe this to be a fair and reasonable resolution to this issue
We appreciate our member’s feedback and concerns regarding our facilities and strive to provide a clean and safe environmentIn some cases, remedial measures can take time to complete and we appreciate our member’s patienceManagement states that the manufacturer is not replacing these machinesLA Fitness will actually be replacing themThe purchased order was approved on 11/9/and we specified delivery on 12/18/2017, fastest we can expect for lead time this late in the yearShould Mr*** have any additional concerns please contact the Operation Manager at your home clubThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Member purchased personal training services pursuant to a signed, written agreementThe agreement was for a minimum of weeks, beginning 5/24/(the “Initial Term”)She paid a total of $up front which included the enrollment fee, processing fee and the first four weeks of
sessionsShe further agreed to make more payments, in the amount of $110.00, every four weeks, beginning 6/21/14, for the remainder of the initial termThese terms are clearly outlined on page of her agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule outlining these termsIn addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement and the initial term of weeks
This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response)Her personal training services agreement specifically provided her with a 10-day right to cancel if these terms did not match her understanding (or for any reason) for a full refundShe did not take advantage of this option within the rescission periodThus, she is not entitled to a refund or to terminate the agreement early without a feeHowever, as of the time of this response, LA Fitness has not received any of the payments owed by member since July Since it is apparent that she now has no intent of fulfilling her contractual obligation to the remaining personal training agreement terms, we have released her from her obligation to make the remaining payments due under her Agreement. Additionally, LA Fitness will not pursue her for the outstanding balances she currently owesPlease note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member
Management contacted Mrs*** to discuss her concerns regarding the monthly dues memberships for *** and *** ***LA Fitness employees initiated calls to the members requesting payment, since the monthly billing for 9/26/processed unsuccessfully. We apologize if Mrs*** felt
the phone calls were excessive. Management confirmed that a cancellation for both accounts were processed on 10/4/No further billings have occurred since that date when we received their request to cancelAs a courtesy, we have waived the owed balances of $on both *** and ***’ memberships and have ceased all callsWe believe this matter to be resolvedThank you
LA Fitness contacted member regarding her concernsShe expressed her frustration with her trainer's availabilityShe's been scheduled with a new trainer at our nearby *** facility
Management contacted *** *** regarding his concerns with the cancellation procedure for his monthly billed membership and his frustration with the lack of responsiveness by the manager at his local clubLA Fitness strives to provide excellent customer service to our members and we apologize
for the experience he had
We do provide members with the option to cancel at any LA Fitness location with an Operations Manager between the hours of AM-PM on Monday through Friday, but we strongly encourage members to send a written cancellation request via certified mail to ensure return-receipt
Our cancellation policy is not designed to make it difficult for our members to cancel, but to ensure cancellations are handled properly The cancellation for *** *** membership was completed on August 1, As a courtesy, we have issued a refund in the amount of $back to the*** Card on fileTypically refunds take 5-business days to completeWe believe this matter to be resolvedThank you
Management contacted *** *** regarding the cancellation of his monthly billed membershipA cancellation was processed on 10/10/and no further billing has occurredA refund in the amount of $has been
refunded back to the *** *** on fileRefunds take about 5-
business days to be refunded backMember is satisfiedThank you
Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Again, the people who had signed me up to this personal training service DID NOT make it clear that this was a monthly service that I was paying forThey had sold me into getting personal training services and if I did like the personal training I could purchase more sessionsThey rushed me through everything and did not make anything clear, I agreed to the payment of $for the classes and nothing elseThe way they're running this part of their services is ridiculous, I also showed the a personal trainer manager my medical record of going through "rhabdomyolysis" after going to my first personal training sessionThey refused to take it as proof that I can no longer do these sessions due to the health risk of having kidney failure if I was to continue with the personal training
The staff was very unhelpful and would not give me any names of the people who had signed me up, they seem to forget everyone's nameI can NOT do these sessions due to health risks and they refuse to take my hospital discharge papers as proofI was hospitalized for days due to rhabdomyolysis and was never able to be within this day grace period of cancellationI will send copies of my hospital discharge papers if requested to help resolve thisI will continue to dispute this case. Regards,"*** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have still not been issued my refund and also the service is not back dated till augustI would appreciate if the merchant credit this back to august and issue the refund immediately
Regards,*** ***
Our previous response still standsManagement spoke to *** *** regarding his annual membershipHe claims to have paid his renewal and provided some informationHowever, their were some inconsistencies with the information providedWe have made several attempts to contact him to discuss further and resolve and no return call has been receivedWe have asked *** *** to provide us with additional information in order to research the payment he claims he has made to renew his membershipWe have not received such informationNo further action will be takenThank you
Management spoke to *** *** we agreed to waive the balance in the amount of $and issue a refund in the amount of $back to the *** cardRefunds take about 5-business daysMember is satisfiedThank you
Management spoke to Mr*** on 2/6/regarding thetype of membership he joined and what his rate offeredAs a resolution we havetaken note that Mr*** requested to remove the guest privileges on hismembership within the day rescission periodA refund in the amount of $40.00has been issued
for the first and last month’s dues for this amenityRefundstake about 5-business days to be refunded backMember is satisfiedThankyou