Management has made several attempts to contact *** *** regarding his concerns with his monthly billed fitness membershipWe encourage him to return our call to discuss them furtherThank you
Member purchased personal training services pursuant to a written and fully executed agreementThe agreement was for a minimum initial term of months, beginning 3/10/(the “Initial Term”)Member paid a total of $up front, which included the processing fee and payment for the first
month of personal training sessionsMember further agreed to make more payments, in the amount of $each, every month, beginning 4/10/15, for the remainder of the Initial TermThese terms are clearly and conspicuously set forth on page of his agreement and he acknowledged his understanding of these billing terms by initialing the three separate sections outlining the payment scheduleMember’s personal training agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreementThis provision is clearly outlined on page of his agreementIt is LA Fitness’ policy and practice to provide our members with a complete copy of their agreement at the time of enrollmentIn addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement, the initial term of months and the voluntary cancelation provisionThis Checklist was reviewed with him at the time of the sale, as acknowledged by his signature and initials on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response)Member’s personal training services agreement specifically provided him with a day right to cancel if these terms did not match his understanding (or for any reason) for a full refundHowever, he did not take advantage of this option within the rescission periodThus, he is not entitled to a refund or to terminate the agreement early without a feeIf member no longer wishes to continue with his valid agreement, LA Fitness will honor the voluntary cancellation provision in his personal training agreement should he elect to take advantage of itOtherwise, he should be expected to honor his agreement as LA Fitness stands ready to provide the services for which he contracted
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolvedThe business has resolved the complaint by refunding my money
Regards,
*** ***
Management has made several attempts to contact *** *** regarding the cancellation of his monthly billed membershipsHe claims to have cancelled in May however we have not received a requestLA Fitness provides members with the option to cancel their membership at any location between the
hours of 8-Monday thru Friday, but we strongly advise that member’s mail in a written cancellation request via certified mail to ensure return receipt
This cancellation policy is not designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properlyAs a courtesy an immediate cancellation has been processed and no further billing will occurA refund in the amount of $has been refunded back to the *** card on fileThe balance in the amount of has been waivedWe believe this matter to be resolvedShould he wish to discuss this further we encourage *** *** to return our callThank you
Management contacted *** *** regarding his concerns with the cancellation procedure for his monthly billed membership and his frustration with the lack of responsiveness by the manager at his local clubLA Fitness strives to provide excellent customer service to our members and we apologize
for the experience he had
We do provide members with the option to cancel at any LA Fitness location with an Operations Manager between the hours of AM-PM on Monday through Friday, but we strongly encourage members to send a written cancellation request via certified mail to ensure return-receipt
Our cancellation policy is not designed to make it difficult for our members to cancel, but to ensure cancellations are handled properly The cancellation for *** *** membership was completed on August 1, As a courtesy, we have issued a refund in the amount of $back to the*** Card on fileTypically refunds take 5-business days to completeWe believe this matter to be resolvedThank you
Management contacted Mr*** regarding his concerns with the status of his monthly dues membership and the amount of calls he received related to a balance on his accountWe strive to provide excellent customer service to our member and we apologize if Mr*** felt the phone calls were
excessive or that the balance was not fully explainedLA Fitness provides members with the option to “Freeze” a membership in good standings with a day notice prior to their next scheduled billing dateMr***’s membership records does not reflect a request for his membership to be “Frozen” during the months he is requesting an adjustment be honored. Nevertheless, as a courtesy, a cancellation was processed on 10/24/and the balance of $was waivedThere will be no further billing for Mr.***’s membership and his account has been cancelled in good standingsMr*** will have the option available to un-cancel this membership or purchase a new one when he is ready to returnWe believe this matter to be resolvedThank you
Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have still not been issued my refund and also the service is not back dated till augustI would appreciate if the merchant credit this back to august and issue the refund immediately
Regards,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I was lied to when I signed up by the sales person, who told me I could cancel at anytimeI would not have signed up if I knew this was the caseAlso, his computer screen didn't work and I couldn't see what I was signing on the signature padI do not agree with the way the contract was explained to me and I am not able to afford the monthly payments nor the 50% cancellation feeMy membership has already been cancelled and there is no way for me to continue use of their facilities for the trainingI want to be let out of the contract which I never read at time of signing and was not aware of the three day option, since I was told I could cancel at anytime
Regards,
*** ***
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”)The Agreement was for a minimum initial term of months, beginning 12/18/(the “Initial Term”). Member paid a total of $up front, which included the enrollment fee,
processing fee and payment for the first month of personal training sessionsHe further agreed to make more payments, in the amount of $each, every month, beginning 1/18/16, for the remainder of the Initial TermThese terms are clearly outlined on page of member’s Agreement and he acknowledged his understanding of these billing terms by initialing three separate sections of the payment schedule section of the AgreementIn addition, his Agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement with the initial term of months
This Checklist was reviewed with him at the time of the sale, as acknowledged by his signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response)Furthermore, member’s personal training agreement afforded him with a 10-day right to cancel if these terms did not match his understanding (or for any reason) simply by submitting a written notice of cancellation and he would receive a full refundHowever, he did not take advantage of this option within the rescission period. Thus, under the clear and explicit terms of the Agreement, he is not entitled to a refund or to terminate the Agreement and abandon his contractual obligations (which were very clearly spelled out for him and acknowledged by him) early without a feeMember states that he is no longer able to utilize the service due to a medical condition
His Agreement includes a provision that allows him to terminate the agreement early if he is permanently disabled, if the permanent disability is fully described and confirmed to LAF by a physicianHowever, LAF has not received reasonable evidence of such a disabilityIt should be noted that member’s personal training agreement also includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the AgreementLAF will honor either of these cancellation provisions should member elect to take advantage of themOtherwise, he should be expected to honor his agreement as LA Fitness stands ready to provide the services for which he contracted
Member purchased personal training services pursuant to a signed, written agreementThe agreement was for a minimum of weeks, beginning 5/24/(the “Initial Term”)She paid a total of $up front which included the enrollment fee, processing fee and the first four weeks of
sessionsShe further agreed to make more payments, in the amount of $110.00, every four weeks, beginning 6/21/14, for the remainder of the initial termThese terms are clearly outlined on page of her agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule outlining these termsIn addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement and the initial term of weeks
This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response)Her personal training services agreement specifically provided her with a 10-day right to cancel if these terms did not match her understanding (or for any reason) for a full refundShe did not take advantage of this option within the rescission periodThus, she is not entitled to a refund or to terminate the agreement early without a feeHowever, as of the time of this response, LA Fitness has not received any of the payments owed by member since July Since it is apparent that she now has no intent of fulfilling her contractual obligation to the remaining personal training agreement terms, we have released her from her obligation to make the remaining payments due under her Agreement. Additionally, LA Fitness will not pursue her for the outstanding balances she currently owesPlease note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member
Management spoke to *** *** regarding the opening of our *** ** *** *** locationWe informed him of the construction delays and apologized for the inconvenienceMember understands and is satisfiedThank you
LA Fitness contacted member regarding her concernsShe expressed her frustration with her trainer's availabilityShe's been scheduled with a new trainer at our nearby *** facility
Management spoke to *** *** regarding the cancellation of his monthly fitness membershipDue to relocation *** *** can no longer utilize the membership and it was agreed upon to issue a refund in the amount of $for the last billing in Julyrefunds take about 5-business days to be
refundedMember is satisfiedThank you
Our previous response still standsManagement spoke to *** *** regarding his annual membershipHe claims to have paid his renewal and provided some informationHowever, their were some inconsistencies with the information providedWe have made several attempts to contact him to discuss further and resolve and no return call has been receivedWe have asked *** *** to provide us with additional information in order to research the payment he claims he has made to renew his membershipWe have not received such informationNo further action will be takenThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and
find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Management spoke to member with translator and agreed to cancel this membership with a full refund as a courtesy. The refund of $will be processed to the *** card on file which could take up to 5-business days to completeWe believe this matter to be resolvedThank you
Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Again, the people who had signed me up to this personal training service DID NOT make it clear that this was a monthly service that I was paying forThey had sold me into getting personal training services and if I did like the personal training I could purchase more sessionsThey rushed me through everything and did not make anything clear, I agreed to the payment of $for the classes and nothing elseThe way they're running this part of their services is ridiculous, I also showed the a personal trainer manager my medical record of going through "rhabdomyolysis" after going to my first personal training sessionThey refused to take it as proof that I can no longer do these sessions due to the health risk of having kidney failure if I was to continue with the personal training
The staff was very unhelpful and would not give me any names of the people who had signed me up, they seem to forget everyone's nameI can NOT do these sessions due to health risks and they refuse to take my hospital discharge papers as proofI was hospitalized for days due to rhabdomyolysis and was never able to be within this day grace period of cancellationI will send copies of my hospital discharge papers if requested to help resolve thisI will continue to dispute this case. Regards,"*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID
*** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. I'm disappointed the business didn't honor the contract from the beginning but glad they decided to now. I still haven't received the contract via email like customer service promised to send me. Must still have my address incorrect for some reason. Hopefully not on purpose! Makes me wonder
Regards,
*** ***
Management has made several attempts to contact *** *** regarding his concerns with his monthly billed fitness membershipWe encourage him to return our call to discuss them furtherThank you
Member purchased personal training services pursuant to a written and fully executed agreementThe agreement was for a minimum initial term of months, beginning 3/10/(the “Initial Term”)Member paid a total of $up front, which included the processing fee and payment for the first
month of personal training sessionsMember further agreed to make more payments, in the amount of $each, every month, beginning 4/10/15, for the remainder of the Initial TermThese terms are clearly and conspicuously set forth on page of his agreement and he acknowledged his understanding of these billing terms by initialing the three separate sections outlining the payment scheduleMember’s personal training agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreementThis provision is clearly outlined on page of his agreementIt is LA Fitness’ policy and practice to provide our members with a complete copy of their agreement at the time of enrollmentIn addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement, the initial term of months and the voluntary cancelation provisionThis Checklist was reviewed with him at the time of the sale, as acknowledged by his signature and initials on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response)Member’s personal training services agreement specifically provided him with a day right to cancel if these terms did not match his understanding (or for any reason) for a full refundHowever, he did not take advantage of this option within the rescission periodThus, he is not entitled to a refund or to terminate the agreement early without a feeIf member no longer wishes to continue with his valid agreement, LA Fitness will honor the voluntary cancellation provision in his personal training agreement should he elect to take advantage of itOtherwise, he should be expected to honor his agreement as LA Fitness stands ready to provide the services for which he contracted
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolvedThe business has resolved the complaint by refunding my money
Regards,
*** ***
Management has made several attempts to contact *** *** regarding the cancellation of his monthly billed membershipsHe claims to have cancelled in May however we have not received a requestLA Fitness provides members with the option to cancel their membership at any location between the
hours of 8-Monday thru Friday, but we strongly advise that member’s mail in a written cancellation request via certified mail to ensure return receipt
This cancellation policy is not designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properlyAs a courtesy an immediate cancellation has been processed and no further billing will occurA refund in the amount of $has been refunded back to the *** card on fileThe balance in the amount of has been waivedWe believe this matter to be resolvedShould he wish to discuss this further we encourage *** *** to return our callThank you
Management contacted *** *** regarding his concerns with the cancellation procedure for his monthly billed membership and his frustration with the lack of responsiveness by the manager at his local clubLA Fitness strives to provide excellent customer service to our members and we apologize
for the experience he had
We do provide members with the option to cancel at any LA Fitness location with an Operations Manager between the hours of AM-PM on Monday through Friday, but we strongly encourage members to send a written cancellation request via certified mail to ensure return-receipt
Our cancellation policy is not designed to make it difficult for our members to cancel, but to ensure cancellations are handled properly The cancellation for *** *** membership was completed on August 1, As a courtesy, we have issued a refund in the amount of $back to the*** Card on fileTypically refunds take 5-business days to completeWe believe this matter to be resolvedThank you
Management contacted Mr*** regarding his concerns with the status of his monthly dues membership and the amount of calls he received related to a balance on his accountWe strive to provide excellent customer service to our member and we apologize if Mr*** felt the phone calls were
excessive or that the balance was not fully explainedLA Fitness provides members with the option to “Freeze” a membership in good standings with a day notice prior to their next scheduled billing dateMr***’s membership records does not reflect a request for his membership to be “Frozen” during the months he is requesting an adjustment be honored. Nevertheless, as a courtesy, a cancellation was processed on 10/24/and the balance of $was waivedThere will be no further billing for Mr.***’s membership and his account has been cancelled in good standingsMr*** will have the option available to un-cancel this membership or purchase a new one when he is ready to returnWe believe this matter to be resolvedThank you
Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have still not been issued my refund and also the service is not back dated till augustI would appreciate if the merchant credit this back to august and issue the refund immediately
Regards,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I was lied to when I signed up by the sales person, who told me I could cancel at anytimeI would not have signed up if I knew this was the caseAlso, his computer screen didn't work and I couldn't see what I was signing on the signature padI do not agree with the way the contract was explained to me and I am not able to afford the monthly payments nor the 50% cancellation feeMy membership has already been cancelled and there is no way for me to continue use of their facilities for the trainingI want to be let out of the contract which I never read at time of signing and was not aware of the three day option, since I was told I could cancel at anytime
Regards,
*** ***
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”)The Agreement was for a minimum initial term of months, beginning 12/18/(the “Initial Term”). Member paid a total of $up front, which included the enrollment fee,
processing fee and payment for the first month of personal training sessionsHe further agreed to make more payments, in the amount of $each, every month, beginning 1/18/16, for the remainder of the Initial TermThese terms are clearly outlined on page of member’s Agreement and he acknowledged his understanding of these billing terms by initialing three separate sections of the payment schedule section of the AgreementIn addition, his Agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement with the initial term of months
This Checklist was reviewed with him at the time of the sale, as acknowledged by his signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response)Furthermore, member’s personal training agreement afforded him with a 10-day right to cancel if these terms did not match his understanding (or for any reason) simply by submitting a written notice of cancellation and he would receive a full refundHowever, he did not take advantage of this option within the rescission period. Thus, under the clear and explicit terms of the Agreement, he is not entitled to a refund or to terminate the Agreement and abandon his contractual obligations (which were very clearly spelled out for him and acknowledged by him) early without a feeMember states that he is no longer able to utilize the service due to a medical condition
His Agreement includes a provision that allows him to terminate the agreement early if he is permanently disabled, if the permanent disability is fully described and confirmed to LAF by a physicianHowever, LAF has not received reasonable evidence of such a disabilityIt should be noted that member’s personal training agreement also includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the AgreementLAF will honor either of these cancellation provisions should member elect to take advantage of themOtherwise, he should be expected to honor his agreement as LA Fitness stands ready to provide the services for which he contracted
Member purchased personal training services pursuant to a signed, written agreementThe agreement was for a minimum of weeks, beginning 5/24/(the “Initial Term”)She paid a total of $up front which included the enrollment fee, processing fee and the first four weeks of
sessionsShe further agreed to make more payments, in the amount of $110.00, every four weeks, beginning 6/21/14, for the remainder of the initial termThese terms are clearly outlined on page of her agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule outlining these termsIn addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement and the initial term of weeks
This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response)Her personal training services agreement specifically provided her with a 10-day right to cancel if these terms did not match her understanding (or for any reason) for a full refundShe did not take advantage of this option within the rescission periodThus, she is not entitled to a refund or to terminate the agreement early without a feeHowever, as of the time of this response, LA Fitness has not received any of the payments owed by member since July Since it is apparent that she now has no intent of fulfilling her contractual obligation to the remaining personal training agreement terms, we have released her from her obligation to make the remaining payments due under her Agreement. Additionally, LA Fitness will not pursue her for the outstanding balances she currently owesPlease note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member
Management spoke to *** *** regarding the opening of our *** ** *** *** locationWe informed him of the construction delays and apologized for the inconvenienceMember understands and is satisfiedThank you
Management spoke to *** *** and it was decided to issue a 1 month refund in the amount of $back to the *** card on fileMember is satisfiedThank you
LA Fitness contacted member regarding her concernsShe expressed her frustration with her trainer's availabilityShe's been scheduled with a new trainer at our nearby *** facility
Management spoke to *** *** regarding the cancellation of his monthly fitness membershipDue to relocation *** *** can no longer utilize the membership and it was agreed upon to issue a refund in the amount of $for the last billing in Julyrefunds take about 5-business days to be
refundedMember is satisfiedThank you
Our previous response still standsManagement spoke to *** *** regarding his annual membershipHe claims to have paid his renewal and provided some informationHowever, their were some inconsistencies with the information providedWe have made several attempts to contact him to discuss further and resolve and no return call has been receivedWe have asked *** *** to provide us with additional information in order to research the payment he claims he has made to renew his membershipWe have not received such informationNo further action will be takenThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and
find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
LA Fitness cancelled the remaining term of member's personal training agreementIt should also be noted that *** is no longer with the company
Management spoke to member with translator and agreed to cancel this membership with a full refund as a courtesy. The refund of $will be processed to the *** card on file which could take up to 5-business days to completeWe believe this matter to be resolvedThank you
Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Again, the people who had signed me up to this personal training service DID NOT make it clear that this was a monthly service that I was paying forThey had sold me into getting personal training services and if I did like the personal training I could purchase more sessionsThey rushed me through everything and did not make anything clear, I agreed to the payment of $for the classes and nothing elseThe way they're running this part of their services is ridiculous, I also showed the a personal trainer manager my medical record of going through "rhabdomyolysis" after going to my first personal training sessionThey refused to take it as proof that I can no longer do these sessions due to the health risk of having kidney failure if I was to continue with the personal training
The staff was very unhelpful and would not give me any names of the people who had signed me up, they seem to forget everyone's nameI can NOT do these sessions due to health risks and they refuse to take my hospital discharge papers as proofI was hospitalized for days due to rhabdomyolysis and was never able to be within this day grace period of cancellationI will send copies of my hospital discharge papers if requested to help resolve thisI will continue to dispute this case. Regards,"*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID
*** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. I'm disappointed the business didn't honor the contract from the beginning but glad they decided to now. I still haven't received the contract via email like customer service promised to send me. Must still have my address incorrect for some reason. Hopefully not on purpose! Makes me wonder
Regards,
*** ***