Member was assigned a new personal trainer, is satisfied with the service her new trainer has been providing and will resume with the remaining agreement term
Our District Vice President contacted *** *** step father regarding his concerns related to the Personal Training Agreement for *** ***We have agreed to cancel the training agreement with no additional billing or financial obligationAdditionally, LA Fitness will not pursue him for
the outstanding balance he currently owes
Please note that we were not contractually obligated to provide this remedy, but this was done as a customer service consideration for our memberWe believe this resolves the matter, but please advise if we can be of further assistance
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
With in the first days stated by LA I did attempt to cancel the initial transactionI was strong armed into the initial training contract and strong armed to keep the contract upon attempt to cancelI was unable to cancel and forced to keep the contractI, at that point, decided to try out the training but over the past months I determined that I was not getting the results I needed for my specific needs as LA Fitness said they would help me getThus LA Fitness has not held their end of the agreementI am not looking for full refund as I utilized their services for a short period of timeMy only request is that my contracts remaining blance from September to July of be cancelled with out incurring a feeI would like to remain a customer of LA as their facilities are convienant to meBut if they are unwilling to work to resolve this manner, which they are doing so currently on this issueI no longer want any affiliation with that company
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have not received a refund as promisedin fact, ?I was charged an additional $on my account instead And I refuse to let them off the hook with the November cancellation considering I have email delivery and read receipts for email correspondence dating back to Sept I need that $charge reversed and refunded and the cancellation date updated accordingly
Regards,
*** ***
Management spoke to *** *** regarding an incident that occurred at our *** *** locationMember was advised at the time of the incident by law enforcement his membership was being cancelled and a refund would be processedWe have honored that request and a refund in the amount of
$551.58 has been refunded back to the *** cardRefunds take about 5-business days to be processedWe believe this matter to be resolved and no further action will be takenThank you
Management contacted *** *** regarding her concerns with the status of her monthly billed membership and the number of calls she received related to the balance on her accountLA Fitness strives to provide excellent customer service and we apologize if Ms*** felt the phone calls were
excessive
As a courtesy, the balance of $39.99, which was the monthly billing for July, was waivedIn addition, we have adjusted the billing date on *** *** membership to the 12th of every month as requested and waived the prorated dues associated with that changeMs*** expressed her appreciation for the follow up and will continue to be a memberWe believe this matter to be resolvedThank you
Management attempted to contact Mr*** regarding his concerns related to both his Fitness and Training membershipsManagement has been in contact with Mr***’s wife regarding the complaint and status of the membershipsAs a courtesy, we have cancelled both the Fitness and Training
memberships to prevent any future chargesWe are working with the member, who has our direct contact information, to provide us with relocation documentsOnce received and reviewed, we will be discussing any additional resolution optionsThank you
Management spoke to member regarding his complaint. Management as a courtsey honored adding guest privileges for $extra per month plus first and last duesWe believe this matter to be resolved
Management contacted Mr*** regarding his concerns with the cancellation of his monthly billed family membershipLA Fitness does allow a member to cancel for any reason within days of purchase and receive a full refundThe last day in the rescission period, based on Mr***
agreement terms, was 6/30/We did not receive a cancellation request for this membership during the rescission period Consistent with this, the history on Mr*** membership reflects that the first contact regarding cancellation was on 7/5/Thus, he was never entitled to a full refund. Our records show that the actual cancellation was processed on 7/6/2016, when Mr*** completed an in person cancellation with the club’s Operations ManagerMr*** was provided a receipt that confirmed the cancellation effective date and his membership access expiration of 8/22/No further action will be takenThank you
LA Fitness contacted member to address her concernsWe reviewed a hard copy of the paper agreement that she signed once again with herIt was not signed digitally on a computer (copy of agreement attached)Member stated that she simply forgot this fact and will continue with the remaining initial
term of the agreementWe also offered to set her up with different personal trainer but she decided to continue working with the same personal trainer for the remaining agreement term
The remaining sessions are available for member to use and, as outlined in our initial response, we offered to provide him with free sessions to compensate him for his experienceHowever, member declined the offerThe remaining sessions are not refundable
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[The reason I refuse this response is because as stated in my original complaint, I had expressed a desire to cancel my membership earlier on and was told that I couldn'tI felt betrayed, berated, and completely lied toWe were verbally told when we first signed up that we would be able to terminate our membership at any timeIt was our understanding that that included the personal training part of the membership as wellI mean, it only makes since because what good would the personal training part of it be if we could not access it if we canceled our membershipSo, it only made since to me that they went hand in handAlso, as previously stated in my original complaint, when we did go in to try to cancel our membership they made us feel that it would be nearly impossible to do itSo, for lack of knowing what else to do I just let it ride until someone told me to make a complaint against them with the Revdex.comI also issued a complaint with the Consumer Protection AgencyIt has only been since I filed these complaints that they (LA Fitness) has been willing to work with us in processing our terminationHowever, I am NOT happy with their suggested resolutionI will accept the termination of both our memberships and the personal training sessions, however I feel that they totally owe us a refund for the time period from when I first expressed to them our desire to withdraw from the program on June 20, to today’s current dateAt this point, because of how they have treated us, this is the only thing that will completely satisfy this issue
Regards,
*** ***
Revdex.com:I have reviewed
the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have tried to contact LA Fitness, they claim to have made several attempts to contact me, but they have called me once and left a voicemail, my response to the has gone unanswered They have offered no corrective action, nor have they been truthful in their communication with Revdex.com and myself My call records can show *** called me on October 17, at 1:52pm and this was the only attempt to reach me I have since returned this phone call and left her a message.Regards,*** ***
Management has made several attempts to contact *** *** and we have not received a return callIf she wishes to discuss her concerns further we encourage her to return our call or contact her home clubThank you
Member has been in contact with LA Fitness regarding his concerns and we agreed to cancel the remaining term of his personal training agreement at a reduced cancellation fee of $(normally it would have been $for half of the remaining agreement balance)
In addition, we will extend the expiration date of the remaining sessions for months
our previous response still standsOur Membership Policies and Club Rules and Regulations, which are part of the membership agreement signed by *** *** clearly state that no Member or guest may coach or train other Members or guests (as solely determined by LA Fitness). Members may not engage in any business orenterprise while at the LA Fitness clubs Like most health clubs, LA Fitness does not permit its members to provide personal training services to other members, as it creates a conflict of interest and utilizes our equipment and space to compete against usPrior to taking the step of revoking *** ***membership, this policy was explained to *** *** She was given warnings and an opportunity to cease these types of activity However, *** *** chose to ignore these warnings. Thus, after an investigation and a discussion with *** *** on January 13, it was determined necessary to discontinue her membership privilegesThe decision to revoke a membership is never taken lightly, but found to be necessary in this caseNotably, the LA Fitness membership agreement affords us the right to cancel a membership at any time for any reason, so there has been no violation of his contractual rights. Accordingly, for the reasons summarized above, we are simply choosing to exercise this right pursuant to her membership agreement
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have spoken with LA FITNESS LOCAL AND National a number of timesI could copy the emails there are manyOn Jun they cancelled finally and ALSO BILLED ME for June
FINALLY, yesterday, someone wrote and said they returned the payment for MayThat transaction has not gone through yet
On the same day that a phone call to the National did not workSomeone did call backThey only did that once, and only after they said no on the phone, so I just complained again to the Revdex.comNo need to hear no for the ninth or tenth timeI did not return that callLa fitness makes it sound like they were consistently reaching out to me to make this workThe opposite is trueThe just wanted more money
I believe that they would have continued with their imperious tone save the intervention of the Revdex.com
I WILL LET YOU KNOW IF THEY actually REVERSE THE CHARGE FOR May
Regards, *** ***
LA Fitness cancelled member's mother's personal training agreement as well as her regular fitness membership and we are in the process of issuing full refunds (refunds applied to the same accounts used for payment)Please allow 5-business days for the refunds to post to member's account
Member was assigned a new personal trainer, is satisfied with the service her new trainer has been providing and will resume with the remaining agreement term
Our District Vice President contacted *** *** step father regarding his concerns related to the Personal Training Agreement for *** ***We have agreed to cancel the training agreement with no additional billing or financial obligationAdditionally, LA Fitness will not pursue him for
the outstanding balance he currently owes
Please note that we were not contractually obligated to provide this remedy, but this was done as a customer service consideration for our memberWe believe this resolves the matter, but please advise if we can be of further assistance
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
With in the first days stated by LA I did attempt to cancel the initial transactionI was strong armed into the initial training contract and strong armed to keep the contract upon attempt to cancelI was unable to cancel and forced to keep the contractI, at that point, decided to try out the training but over the past months I determined that I was not getting the results I needed for my specific needs as LA Fitness said they would help me getThus LA Fitness has not held their end of the agreementI am not looking for full refund as I utilized their services for a short period of timeMy only request is that my contracts remaining blance from September to July of be cancelled with out incurring a feeI would like to remain a customer of LA as their facilities are convienant to meBut if they are unwilling to work to resolve this manner, which they are doing so currently on this issueI no longer want any affiliation with that company
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have not received a refund as promisedin fact, ?I was charged an additional $on my account instead And I refuse to let them off the hook with the November cancellation considering I have email delivery and read receipts for email correspondence dating back to Sept I need that $charge reversed and refunded and the cancellation date updated accordingly
Regards,
*** ***
Management spoke to *** *** regarding an incident that occurred at our *** *** locationMember was advised at the time of the incident by law enforcement his membership was being cancelled and a refund would be processedWe have honored that request and a refund in the amount of
$551.58 has been refunded back to the *** cardRefunds take about 5-business days to be processedWe believe this matter to be resolved and no further action will be takenThank you
Management contacted *** *** regarding her concerns with the status of her monthly billed membership and the number of calls she received related to the balance on her accountLA Fitness strives to provide excellent customer service and we apologize if Ms*** felt the phone calls were
excessive
As a courtesy, the balance of $39.99, which was the monthly billing for July, was waivedIn addition, we have adjusted the billing date on *** *** membership to the 12th of every month as requested and waived the prorated dues associated with that changeMs*** expressed her appreciation for the follow up and will continue to be a memberWe believe this matter to be resolvedThank you
Management attempted to contact Mr*** regarding his concerns related to both his Fitness and Training membershipsManagement has been in contact with Mr***’s wife regarding the complaint and status of the membershipsAs a courtesy, we have cancelled both the Fitness and Training
memberships to prevent any future chargesWe are working with the member, who has our direct contact information, to provide us with relocation documentsOnce received and reviewed, we will be discussing any additional resolution optionsThank you
Management spoke to member regarding his complaint. Management as a courtsey honored adding guest privileges for $extra per month plus first and last duesWe believe this matter to be resolved
Management contacted Mr*** regarding his concerns with the cancellation of his monthly billed family membershipLA Fitness does allow a member to cancel for any reason within days of purchase and receive a full refundThe last day in the rescission period, based on Mr***
agreement terms, was 6/30/We did not receive a cancellation request for this membership during the rescission period Consistent with this, the history on Mr*** membership reflects that the first contact regarding cancellation was on 7/5/Thus, he was never entitled to a full refund. Our records show that the actual cancellation was processed on 7/6/2016, when Mr*** completed an in person cancellation with the club’s Operations ManagerMr*** was provided a receipt that confirmed the cancellation effective date and his membership access expiration of 8/22/No further action will be takenThank you
LA Fitness contacted member to address her concernsWe reviewed a hard copy of the paper agreement that she signed once again with herIt was not signed digitally on a computer (copy of agreement attached)Member stated that she simply forgot this fact and will continue with the remaining initial
term of the agreementWe also offered to set her up with different personal trainer but she decided to continue working with the same personal trainer for the remaining agreement term
The remaining sessions are available for member to use and, as outlined in our initial response, we offered to provide him with free sessions to compensate him for his experienceHowever, member declined the offerThe remaining sessions are not refundable
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[The reason I refuse this response is because as stated in my original complaint, I had expressed a desire to cancel my membership earlier on and was told that I couldn'tI felt betrayed, berated, and completely lied toWe were verbally told when we first signed up that we would be able to terminate our membership at any timeIt was our understanding that that included the personal training part of the membership as wellI mean, it only makes since because what good would the personal training part of it be if we could not access it if we canceled our membershipSo, it only made since to me that they went hand in handAlso, as previously stated in my original complaint, when we did go in to try to cancel our membership they made us feel that it would be nearly impossible to do itSo, for lack of knowing what else to do I just let it ride until someone told me to make a complaint against them with the Revdex.comI also issued a complaint with the Consumer Protection AgencyIt has only been since I filed these complaints that they (LA Fitness) has been willing to work with us in processing our terminationHowever, I am NOT happy with their suggested resolutionI will accept the termination of both our memberships and the personal training sessions, however I feel that they totally owe us a refund for the time period from when I first expressed to them our desire to withdraw from the program on June 20, to today’s current dateAt this point, because of how they have treated us, this is the only thing that will completely satisfy this issue
Regards,
*** ***
Revdex.com:I have reviewed
the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have tried to contact LA Fitness, they claim to have made several attempts to contact me, but they have called me once and left a voicemail, my response to the has gone unanswered They have offered no corrective action, nor have they been truthful in their communication with Revdex.com and myself My call records can show *** called me on October 17, at 1:52pm and this was the only attempt to reach me I have since returned this phone call and left her a message.Regards,*** ***
Management has made several attempts to contact *** *** and we have not received a return callIf she wishes to discuss her concerns further we encourage her to return our call or contact her home clubThank you
Member has been in contact with LA Fitness regarding his concerns and we agreed to cancel the remaining term of his personal training agreement at a reduced cancellation fee of $(normally it would have been $for half of the remaining agreement balance)
In addition, we will extend the expiration date of the remaining sessions for months
our previous response still standsOur Membership Policies and Club Rules and Regulations, which are part of the membership agreement signed by *** *** clearly state that no Member or guest may coach or train other Members or guests (as solely determined by LA Fitness). Members may not engage in any business orenterprise while at the LA Fitness clubs Like most health clubs, LA Fitness does not permit its members to provide personal training services to other members, as it creates a conflict of interest and utilizes our equipment and space to compete against usPrior to taking the step of revoking *** ***membership, this policy was explained to *** *** She was given warnings and an opportunity to cease these types of activity However, *** *** chose to ignore these warnings. Thus, after an investigation and a discussion with *** *** on January 13, it was determined necessary to discontinue her membership privilegesThe decision to revoke a membership is never taken lightly, but found to be necessary in this caseNotably, the LA Fitness membership agreement affords us the right to cancel a membership at any time for any reason, so there has been no violation of his contractual rights. Accordingly, for the reasons summarized above, we are simply choosing to exercise this right pursuant to her membership agreement
apology accepted
Regards,
*** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have spoken with LA FITNESS LOCAL AND National a number of timesI could copy the emails there are manyOn Jun they cancelled finally and ALSO BILLED ME for June
FINALLY, yesterday, someone wrote and said they returned the payment for MayThat transaction has not gone through yet
On the same day that a phone call to the National did not workSomeone did call backThey only did that once, and only after they said no on the phone, so I just complained again to the Revdex.comNo need to hear no for the ninth or tenth timeI did not return that callLa fitness makes it sound like they were consistently reaching out to me to make this workThe opposite is trueThe just wanted more money
I believe that they would have continued with their imperious tone save the intervention of the Revdex.com
I WILL LET YOU KNOW IF THEY actually REVERSE THE CHARGE FOR May
Regards, *** ***
Hi, here is additional information:
Name : *** *** ***
Phone : ***
Address : *** *** *** *** *** * *** *** ** ***
Account numbers :
*** - Kids Klub*** * *** *** - Fitness
*** * ***
LA Fitness cancelled member's mother's personal training agreement as well as her regular fitness membership and we are in the process of issuing full refunds (refunds applied to the same accounts used for payment)Please allow 5-business days for the refunds to post to member's account