Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Management has made several attempts to contact *** *** regarding his concerns with the usage of the poolWe have yet to receive a return callWe encourage him to contact his home club or return our call to discuss this furtherThank you
Management has made several attempts to contact *** *** regarding the cancellation of her monthly billed membershipWe did not receive a return callOur records indicate a cancellation was received with the post mark date of 4/22/and processed correctlyNo further billing has occurredA
refund is not owed to Ms*** however, as a courtesy the April monthly dues In the amount of $has been refunded back to the *** card on fileEmail confirmation has been sent to her email address on fileWe believe this matter to be resolvedThank you
LA Fitness processed refunds totaling $on 8/15/15 for member's remaining personal training sessionsThe refunds were applied to the same account he was using for payment, *** card ending in ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I have received the refund of my membership and consider this complaint resolved
Regards,
*** ***
LA Fitness did not process refunds for charges of $from May and June of We were not able to process refunds as our records reflect that member received credit for those charges via chargebacks through *** ***The chargebacks for May and June’s dues were processed on 6/28/
May’s dues were then charged back again on 9/16/We then received a reversal on 10/6/(which offset the extra chargeback for May)Attached are screen caps from our transaction search on the *** website (please note the chargebacks and adjustment in the Description column)
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***,
and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.This is not trueI had stated that I was dissatisfied with behavior of LA Fitness, and ***, ***, and *** and that I would not want to be part of a location that tolerated this type of unprofessional and rude behavior; to my knowledge, LA Fitness has not taken any action with ***, *** and ***I feel using profanity towards a customer, making demeaning comments, and violent threats, as well as being overly aggressive and pushy, is unbecoming of any any businessThe behavior of ***, *** and *** do not represent L.AFitness well
Regards,*** ***
Our Regional Vice President reached out to member regarding her concernsThe sessions are non-refundableWe are working on finding a new trainer that fits her schedule or possibly transferring the sessions to her husband
Our District Vice President contacted *** *** regarding her concerns related to the availability of her sessions and the billing processed on 9/19/We have agreed to extend the availability of her sessions to 3/21/to allow *** *** time to schedule sessions with a trainer
We
have also issued a refund of $back to the*** card on fileThe refund was completed on 10/11/Please note that we were not contractually obligated to provide this remedy, but this was done as a customer service consideration for our memberWe believe this resolves the matter, but please advise if we can be of further assistance
Management contacted Mrs*** regarding her concerns with an incident at the Lawrence locationLA Fitness strives to provide excellent customer service and we regret that Mrs*** came away from the incident feeling that local staff handled the situation in an unprofessional mannerThis is not the experience we want anyone to haveAs a courtesy, we offered to refund the pre-paid last month’s billing on Mrs*** membership or reinstate her account, as she stated her membership should not have been cancelledDuring our conversation, Mrs*** did not accept either resolution offers and stated she would contact backHowever, we have not received a follow up callShould she need additional assistance or would like to move forward with either resolution offered, we encourage her to contact usWe believe the resolutions offered to be fair and reasonableThank you
Management has made several attempts to contact *** *** to discuss her concerns regarding the cancellation procedure for her monthly billed membershipHowever, we have not received a return callLA Fitness provides members with the option to cancel at any LA Fitness location between the hours
of AM-PM on Monday through Friday, but we strongly encourage members to send a written cancellation request via certified mail to ensure return-receiptOur cancellation policy is not designed to make it difficult for our members to cancel, but to ensure cancellations are handled properly
Once a cancellation is completed, there is no new monthly billing processedHowever, any balances from charges prior to cancellation are owedThe prepaid last month’s dues are applied to a membership after cancellation, as time to access our facilitiesShould *** *** like to further discuss her concerns, we encourage her to return our call so we can adequately assist herThank you
Management spoke to *** *** regarding his annual paid in full membershipHe requested that his membership be renewable at the $per year rateWe explained to him that his membership expired 5/5/which he was aware of when he signed our agreement on 2/12/We do not allow paid in
full members to renew beyond year of the expiration dateHis request to renew has been declined and he will have to purchase a new membership at the current rateNo further action will be takenThank you
Hello Revdex.com:
I have reviewed
the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I have received confirmation from LA Fitness that my account has been cancelled and have received the refund. It's a shame it took these measures to get them to respond. I thank you for your help and support
Best Regards,
*** ***
Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”)The Agreement was for a minimum initial term of months, beginning 5/3/(the “Initial Term”). Member paid a total of $up front, which included the enrollment fee, processing
fee and payment for the first month of personal training servicesHe further agreed to make more consecutive monthly payments, in the amount of $280.00, beginning 6/3/16, for the remainder of the Initial TermRather than force our members to complete the entire term of their commitment if their circumstances change, we include a voluntary cancelation provision, which affords our members the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under their AgreementMember elected to take advantage of this cancellation provision and paid the cancellation fee on 1/27/Accordingly, we cancelled the remaining term of his personal training AgreementHowever, member is not entitled to a refund of the fee he voluntarily paid to terminate his agreement early
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10461159, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The company company's proposed resolution is no different than the resolution proposed in person by the local agent after months of run aroundI refuse to pay a monthly fee in order to use the personal training sessions that I was already charged forIn this situation, the business' best interest is protected, not the consumer'sI am thoroughly dissatisfied with the proposed resolution
Regards,
***
Member paid 50% of the remaining personal training agreement balance on 1/22/and we cancelled the remaining term of his personal training agreement with no further billing accordingly
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me I have one voicemail from LA Fitness, not multiple though as stated, and I have been out of the country and have been unable to return that call I did see that they have cancelled my membership and I appreciate that I was also told that the written letter is the only way to cancel when I called the front desk, which is contradictory to what the response from LA Fitness statesI will now consider this closed, and I will reach out when I am back in the states as I don't have an international cell phone plan
Regards,
*** ***
Our District Manager, *** ***, has made several attempts to contact member regarding her concernsWe recently hired a Master Trainer for the Puyallup location and are simply awaiting final approval to get him startedOr, we can reduce member’s rate back to the original Certified Training
rate and process a refund for the difference in the rate for the available sessionsWe strongly urge member return our District Manager’s call so that we may assist her in resolving her concernsShe can reach *** directly at ###-###-####
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Management has made several attempts to contact *** *** regarding his concerns with the usage of the poolWe have yet to receive a return callWe encourage him to contact his home club or return our call to discuss this furtherThank you
Management has made several attempts to contact *** *** regarding the cancellation of her monthly billed membershipWe did not receive a return callOur records indicate a cancellation was received with the post mark date of 4/22/and processed correctlyNo further billing has occurredA
refund is not owed to Ms*** however, as a courtesy the April monthly dues In the amount of $has been refunded back to the *** card on fileEmail confirmation has been sent to her email address on fileWe believe this matter to be resolvedThank you
LA Fitness processed refunds totaling $on 8/15/15 for member's remaining personal training sessionsThe refunds were applied to the same account he was using for payment, *** card ending in ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I have received the refund of my membership and consider this complaint resolved
Regards,
*** ***
LA Fitness did not process refunds for charges of $from May and June of We were not able to process refunds as our records reflect that member received credit for those charges via chargebacks through *** ***The chargebacks for May and June’s dues were processed on 6/28/
May’s dues were then charged back again on 9/16/We then received a reversal on 10/6/(which offset the extra chargeback for May)Attached are screen caps from our transaction search on the *** website (please note the chargebacks and adjustment in the Description column)
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***,
and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.This is not trueI had stated that I was dissatisfied with behavior of LA Fitness, and ***, ***, and *** and that I would not want to be part of a location that tolerated this type of unprofessional and rude behavior; to my knowledge, LA Fitness has not taken any action with ***, *** and ***I feel using profanity towards a customer, making demeaning comments, and violent threats, as well as being overly aggressive and pushy, is unbecoming of any any businessThe behavior of ***, *** and *** do not represent L.AFitness well
Regards,*** ***
Our Regional Vice President reached out to member regarding her concernsThe sessions are non-refundableWe are working on finding a new trainer that fits her schedule or possibly transferring the sessions to her husband
Our District Vice President contacted *** *** regarding her concerns related to the availability of her sessions and the billing processed on 9/19/We have agreed to extend the availability of her sessions to 3/21/to allow *** *** time to schedule sessions with a trainer
We
have also issued a refund of $back to the*** card on fileThe refund was completed on 10/11/Please note that we were not contractually obligated to provide this remedy, but this was done as a customer service consideration for our memberWe believe this resolves the matter, but please advise if we can be of further assistance
Management contacted Mrs*** regarding her concerns with an incident at the Lawrence locationLA Fitness strives to provide excellent customer service and we regret that Mrs*** came away from the incident feeling that local staff handled the situation in an unprofessional mannerThis is not the experience we want anyone to haveAs a courtesy, we offered to refund the pre-paid last month’s billing on Mrs*** membership or reinstate her account, as she stated her membership should not have been cancelledDuring our conversation, Mrs*** did not accept either resolution offers and stated she would contact backHowever, we have not received a follow up callShould she need additional assistance or would like to move forward with either resolution offered, we encourage her to contact usWe believe the resolutions offered to be fair and reasonableThank you
Management has made several attempts to contact *** *** to discuss her concerns regarding the cancellation procedure for her monthly billed membershipHowever, we have not received a return callLA Fitness provides members with the option to cancel at any LA Fitness location between the hours
of AM-PM on Monday through Friday, but we strongly encourage members to send a written cancellation request via certified mail to ensure return-receiptOur cancellation policy is not designed to make it difficult for our members to cancel, but to ensure cancellations are handled properly
Once a cancellation is completed, there is no new monthly billing processedHowever, any balances from charges prior to cancellation are owedThe prepaid last month’s dues are applied to a membership after cancellation, as time to access our facilitiesShould *** *** like to further discuss her concerns, we encourage her to return our call so we can adequately assist herThank you
Management spoke to *** *** regarding his annual paid in full membershipHe requested that his membership be renewable at the $per year rateWe explained to him that his membership expired 5/5/which he was aware of when he signed our agreement on 2/12/We do not allow paid in
full members to renew beyond year of the expiration dateHis request to renew has been declined and he will have to purchase a new membership at the current rateNo further action will be takenThank you
Hello Revdex.com:
I have reviewed
the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I have received confirmation from LA Fitness that my account has been cancelled and have received the refund. It's a shame it took these measures to get them to respond. I thank you for your help and support
Best Regards,
*** ***
Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”)The Agreement was for a minimum initial term of months, beginning 5/3/(the “Initial Term”). Member paid a total of $up front, which included the enrollment fee, processing
fee and payment for the first month of personal training servicesHe further agreed to make more consecutive monthly payments, in the amount of $280.00, beginning 6/3/16, for the remainder of the Initial TermRather than force our members to complete the entire term of their commitment if their circumstances change, we include a voluntary cancelation provision, which affords our members the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under their AgreementMember elected to take advantage of this cancellation provision and paid the cancellation fee on 1/27/Accordingly, we cancelled the remaining term of his personal training AgreementHowever, member is not entitled to a refund of the fee he voluntarily paid to terminate his agreement early
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10461159, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The company company's proposed resolution is no different than the resolution proposed in person by the local agent after months of run aroundI refuse to pay a monthly fee in order to use the personal training sessions that I was already charged forIn this situation, the business' best interest is protected, not the consumer'sI am thoroughly dissatisfied with the proposed resolution
Regards,
***
Member paid 50% of the remaining personal training agreement balance on 1/22/and we cancelled the remaining term of his personal training agreement with no further billing accordingly
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me I have one voicemail from LA Fitness, not multiple though as stated, and I have been out of the country and have been unable to return that call I did see that they have cancelled my membership and I appreciate that I was also told that the written letter is the only way to cancel when I called the front desk, which is contradictory to what the response from LA Fitness statesI will now consider this closed, and I will reach out when I am back in the states as I don't have an international cell phone plan
Regards,
*** ***
LA Fitness processed a refund in the amount of $(refunds applied to the same accounts used for payment)
Our District Manager, *** ***, has made several attempts to contact member regarding her concernsWe recently hired a Master Trainer for the Puyallup location and are simply awaiting final approval to get him startedOr, we can reduce member’s rate back to the original Certified Training
rate and process a refund for the difference in the rate for the available sessionsWe strongly urge member return our District Manager’s call so that we may assist her in resolving her concernsShe can reach *** directly at ###-###-####