Management contacted *** *** regarding her concerns with the status of her monthly billed membership and the number of calls she received related to the balance on her accountLA Fitness strives to provide excellent customer service and we apologize if Ms*** felt the phone calls were
excessive
As a courtesy, the balance of $39.99, which was the monthly billing for July, was waivedIn addition, we have adjusted the billing date on *** *** membership to the 12th of every month as requested and waived the prorated dues associated with that changeMs*** expressed her appreciation for the follow up and will continue to be a memberWe believe this matter to be resolvedThank you
Management has made several attempts to contact *** *** to discuss her concerns regarding the cancellation procedure for her monthly billed membershipHowever, we have not received a return callLA Fitness provides members with the option to cancel at any LA Fitness location between the hours
of AM-PM on Monday through Friday, but we strongly encourage members to send a written cancellation request via certified mail to ensure return-receiptOur cancellation policy is not designed to make it difficult for our members to cancel, but to ensure cancellations are handled properly
Once a cancellation is completed, there is no new monthly billing processedHowever, any balances from charges prior to cancellation are owedThe prepaid last month’s dues are applied to a membership after cancellation, as time to access our facilitiesShould *** *** like to further discuss her concerns, we encourage her to return our call so we can adequately assist herThank you
The remaining sessions are available for member to use and, as outlined in our initial response, we offered to provide him with free sessions to compensate him for his experienceHowever, member declined the offerThe remaining sessions are not refundable
Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Management has made several attempts to contact *** *** regarding his concerns with the usage of the poolWe have yet to receive a return callWe encourage him to contact his home club or return our call to discuss this furtherThank you
Management has made several attempts to contact *** *** regarding the cancellation of her monthly billed membershipWe did not receive a return callOur records indicate a cancellation was received with the post mark date of 4/22/and processed correctlyNo further billing has occurredA
refund is not owed to Ms*** however, as a courtesy the April monthly dues In the amount of $has been refunded back to the *** card on fileEmail confirmation has been sent to her email address on fileWe believe this matter to be resolvedThank you
Management contacted *** *** regarding the cancellation of his monthly billed membershipHe states he has attempted to cancel several timesOur records indicate we received no such cancellation requestLA Fitness provides members with the option to cancel at any
LA Fitness location between
the hours of AM-PM on Monday through Friday, but
we strongly encourage members to send a written cancellation request via certified
mail to ensure return-receiptOur cancellation policy is not designed to make
it difficult for our members to cancel, but to ensure cancellations are handled
properlyAs a courtesy, per his request an immediate cancellation was processed on 11/23/and a refund in the amount of $has been refunded back to the *** cardRefunds take about 5-business days to be refundedWe believe this matter to be resolvedThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Management spoke to *** *** regarding his annual paid in full membershipHe requested that his membership be renewable at the $per year rateWe explained to him that his membership expired 5/5/which he was aware of when he signed our agreement on 2/12/We do not allow paid in
full members to renew beyond year of the expiration dateHis request to renew has been declined and he will have to purchase a new membership at the current rateNo further action will be takenThank you
Member was assigned a new personal trainer, is satisfied with the service her new trainer has been providing and will resume with the remaining agreement term
Revdex.com:I have reviewed
the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have tried to contact LA Fitness, they claim to have made several attempts to contact me, but they have called me once and left a voicemail, my response to the has gone unanswered They have offered no corrective action, nor have they been truthful in their communication with Revdex.com and myself My call records can show *** called me on October 17, at 1:52pm and this was the only attempt to reach me I have since returned this phone call and left her a message.Regards,*** ***
Management contacted Mr*** regarding his concerns with adjustments that were requested for his Premier Membership to include access to the *** *** location and the experience with local staff when attempting to upgrade his membershipsBased on that conversation, we understand that the
request to include the *** *** location in his membership access was prior to that location opening as a Signature clubWe regret that Mr*** came away from interactions with local staff feeling like our staff had not assisted in helping resolve his concernsAs a courtesy, we waived the upgrade fees on both Mr*** and his son’s memberships and honored Signature club access with only a monthly dues adjustment to $for each accountAdditionally, we reviewed Mr***’ concerns related to the *** location and advised of steps taken to address the facility concernsWe believe this matter to be resolvedThank you
Management has made several attempts to contact Ms*** regarding her concerns related to the status of her membershipHowever, we have not received a return callMs*** states that she previously attempted to cancel her weekly membershipLA Fitness provides members with the
option to cancel at any LA Fitness location with an Operations Manager between the hours of AM-PM on Monday through Friday, but we strongly encourage members to send a written cancellation request via certified mail to ensure return-receiptOur cancellation policy is not designed to make it difficult for our members to cancel, but to ensure cancellations are handled properlyWe have received no such cancellation request from Ms***As a result, no cancellation was processed and the weekly billing continued based on the membership termsAs a courtesy, we have cancelled her membership to prevent future weekly billings and waived the balance of $If Ms*** would like to review additional resolution options, we encourage her to return our calls so we can adequately address her concernsThank you
Member has been in contact with LA Fitness regarding his concerns and we agreed to cancel the remaining term of his personal training agreement at a reduced cancellation fee of $(normally it would have been $for half of the remaining agreement balance)
In addition, we will extend the expiration date of the remaining sessions for months
Member paid 50% of the remaining personal training agreement balance on 1/22/and we cancelled the remaining term of his personal training agreement with no further billing accordingly
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me I have one voicemail from LA Fitness, not multiple though as stated, and I have been out of the country and have been unable to return that call I did see that they have cancelled my membership and I appreciate that I was also told that the written letter is the only way to cancel when I called the front desk, which is contradictory to what the response from LA Fitness statesI will now consider this closed, and I will reach out when I am back in the states as I don't have an international cell phone plan
Regards,
*** ***
Hello Revdex.com:
I have reviewed
the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I have received confirmation from LA Fitness that my account has been cancelled and have received the refund. It's a shame it took these measures to get them to respond. I thank you for your help and support
Best Regards,
*** ***
Management contacted Mr*** regarding his concerns with the cancellation of his monthly billed family membershipLA Fitness does allow a member to cancel for any reason within days of purchase and receive a full refundThe last day in the rescission period, based on Mr***
agreement terms, was 6/30/We did not receive a cancellation request for this membership during the rescission period Consistent with this, the history on Mr*** membership reflects that the first contact regarding cancellation was on 7/5/Thus, he was never entitled to a full refund. Our records show that the actual cancellation was processed on 7/6/2016, when Mr*** completed an in person cancellation with the club’s Operations ManagerMr*** was provided a receipt that confirmed the cancellation effective date and his membership access expiration of 8/22/No further action will be takenThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I have received the refund of my membership and consider this complaint resolved
Regards,
*** ***
Management contacted *** *** regarding her concerns with the status of her monthly billed membership and the number of calls she received related to the balance on her accountLA Fitness strives to provide excellent customer service and we apologize if Ms*** felt the phone calls were
excessive
As a courtesy, the balance of $39.99, which was the monthly billing for July, was waivedIn addition, we have adjusted the billing date on *** *** membership to the 12th of every month as requested and waived the prorated dues associated with that changeMs*** expressed her appreciation for the follow up and will continue to be a memberWe believe this matter to be resolvedThank you
Management has made several attempts to contact *** *** to discuss her concerns regarding the cancellation procedure for her monthly billed membershipHowever, we have not received a return callLA Fitness provides members with the option to cancel at any LA Fitness location between the hours
of AM-PM on Monday through Friday, but we strongly encourage members to send a written cancellation request via certified mail to ensure return-receiptOur cancellation policy is not designed to make it difficult for our members to cancel, but to ensure cancellations are handled properly
Once a cancellation is completed, there is no new monthly billing processedHowever, any balances from charges prior to cancellation are owedThe prepaid last month’s dues are applied to a membership after cancellation, as time to access our facilitiesShould *** *** like to further discuss her concerns, we encourage her to return our call so we can adequately assist herThank you
The remaining sessions are available for member to use and, as outlined in our initial response, we offered to provide him with free sessions to compensate him for his experienceHowever, member declined the offerThe remaining sessions are not refundable
Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Management has made several attempts to contact *** *** regarding his concerns with the usage of the poolWe have yet to receive a return callWe encourage him to contact his home club or return our call to discuss this furtherThank you
Management has made several attempts to contact *** *** regarding the cancellation of her monthly billed membershipWe did not receive a return callOur records indicate a cancellation was received with the post mark date of 4/22/and processed correctlyNo further billing has occurredA
refund is not owed to Ms*** however, as a courtesy the April monthly dues In the amount of $has been refunded back to the *** card on fileEmail confirmation has been sent to her email address on fileWe believe this matter to be resolvedThank you
Management contacted *** *** regarding the cancellation of his monthly billed membershipHe states he has attempted to cancel several timesOur records indicate we received no such cancellation requestLA Fitness provides members with the option to cancel at any
LA Fitness location between
the hours of AM-PM on Monday through Friday, but
we strongly encourage members to send a written cancellation request via certified
mail to ensure return-receiptOur cancellation policy is not designed to make
it difficult for our members to cancel, but to ensure cancellations are handled
properlyAs a courtesy, per his request an immediate cancellation was processed on 11/23/and a refund in the amount of $has been refunded back to the *** cardRefunds take about 5-business days to be refundedWe believe this matter to be resolvedThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Management spoke to *** *** regarding his annual paid in full membershipHe requested that his membership be renewable at the $per year rateWe explained to him that his membership expired 5/5/which he was aware of when he signed our agreement on 2/12/We do not allow paid in
full members to renew beyond year of the expiration dateHis request to renew has been declined and he will have to purchase a new membership at the current rateNo further action will be takenThank you
Member was assigned a new personal trainer, is satisfied with the service her new trainer has been providing and will resume with the remaining agreement term
Revdex.com:I have reviewed
the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have tried to contact LA Fitness, they claim to have made several attempts to contact me, but they have called me once and left a voicemail, my response to the has gone unanswered They have offered no corrective action, nor have they been truthful in their communication with Revdex.com and myself My call records can show *** called me on October 17, at 1:52pm and this was the only attempt to reach me I have since returned this phone call and left her a message.Regards,*** ***
Management contacted Mr*** regarding his concerns with adjustments that were requested for his Premier Membership to include access to the *** *** location and the experience with local staff when attempting to upgrade his membershipsBased on that conversation, we understand that the
request to include the *** *** location in his membership access was prior to that location opening as a Signature clubWe regret that Mr*** came away from interactions with local staff feeling like our staff had not assisted in helping resolve his concernsAs a courtesy, we waived the upgrade fees on both Mr*** and his son’s memberships and honored Signature club access with only a monthly dues adjustment to $for each accountAdditionally, we reviewed Mr***’ concerns related to the *** location and advised of steps taken to address the facility concernsWe believe this matter to be resolvedThank you
Management has made several attempts to contact Ms*** regarding her concerns related to the status of her membershipHowever, we have not received a return callMs*** states that she previously attempted to cancel her weekly membershipLA Fitness provides members with the
option to cancel at any LA Fitness location with an Operations Manager between the hours of AM-PM on Monday through Friday, but we strongly encourage members to send a written cancellation request via certified mail to ensure return-receiptOur cancellation policy is not designed to make it difficult for our members to cancel, but to ensure cancellations are handled properlyWe have received no such cancellation request from Ms***As a result, no cancellation was processed and the weekly billing continued based on the membership termsAs a courtesy, we have cancelled her membership to prevent future weekly billings and waived the balance of $If Ms*** would like to review additional resolution options, we encourage her to return our calls so we can adequately address her concernsThank you
Member has been in contact with LA Fitness regarding his concerns and we agreed to cancel the remaining term of his personal training agreement at a reduced cancellation fee of $(normally it would have been $for half of the remaining agreement balance)
In addition, we will extend the expiration date of the remaining sessions for months
Member paid 50% of the remaining personal training agreement balance on 1/22/and we cancelled the remaining term of his personal training agreement with no further billing accordingly
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me I have one voicemail from LA Fitness, not multiple though as stated, and I have been out of the country and have been unable to return that call I did see that they have cancelled my membership and I appreciate that I was also told that the written letter is the only way to cancel when I called the front desk, which is contradictory to what the response from LA Fitness statesI will now consider this closed, and I will reach out when I am back in the states as I don't have an international cell phone plan
Regards,
*** ***
Hello Revdex.com:
I have reviewed
the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I have received confirmation from LA Fitness that my account has been cancelled and have received the refund. It's a shame it took these measures to get them to respond. I thank you for your help and support
Best Regards,
*** ***
Management contacted Mr*** regarding his concerns with the cancellation of his monthly billed family membershipLA Fitness does allow a member to cancel for any reason within days of purchase and receive a full refundThe last day in the rescission period, based on Mr***
agreement terms, was 6/30/We did not receive a cancellation request for this membership during the rescission period Consistent with this, the history on Mr*** membership reflects that the first contact regarding cancellation was on 7/5/Thus, he was never entitled to a full refund. Our records show that the actual cancellation was processed on 7/6/2016, when Mr*** completed an in person cancellation with the club’s Operations ManagerMr*** was provided a receipt that confirmed the cancellation effective date and his membership access expiration of 8/22/No further action will be takenThank you
Hi, here is additional information:
Name : *** *** ***
Phone : ***
Address : *** *** *** *** *** * *** *** ** ***
Account numbers :
*** - Kids Klub*** * *** *** - Fitness
*** * ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I have received the refund of my membership and consider this complaint resolved
Regards,
*** ***