Management contacted Mr*** regarding his concerns with adjustments that were requested for his Premier Membership to include access to the *** *** location and the experience with local staff when attempting to upgrade his membershipsBased on that conversation, we understand that the
request to include the *** *** location in his membership access was prior to that location opening as a Signature clubWe regret that Mr*** came away from interactions with local staff feeling like our staff had not assisted in helping resolve his concernsAs a courtesy, we waived the upgrade fees on both Mr*** and his son’s memberships and honored Signature club access with only a monthly dues adjustment to $for each accountAdditionally, we reviewed Mr***’ concerns related to the *** location and advised of steps taken to address the facility concernsWe believe this matter to be resolvedThank you
LA Fitness will allow member as much time as she needs to complete her remaining personal training sessionsShe will not need to purchase any additional sessions to do so
Management spoke with Ms*** regarding her concernsWe agreed to honor a late 3-day cancellation and processed a refund in the amount of $giving all her money backRefunds typically, could take up to 5-business days to complete and will go back to the *** Card on fileWe believe
this matter to be resolvedThank you
Member’s personal training agreement clearly states that training sessions will expire days after the last billingThis provision is clearly outlined on page of the Agreement as we all the New Client Checklist which was included with a copy of the agreementAccordingly, any unused sessions
expired days after member completed the initial termHowever, our District Operations Manager contacted member regarding her concernsWe reinstated the expired sessions and will allow member until the end of the year, 12/31/17, to complete her remaining sessionsPlease note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member
Management spoke to *** *** regarding the renewing of his paid in full yearly membershipWe confirmed his contact information was correct and advised that we notified him several times of his up coming renewal in However, as a courtesy we offered him the ability to pay the past renewal
for to bring him current and allow him to renew for the current yearHe was advised this offer would expire 6/28/(months after his account has expired) to renew*** *** agreedseveral follow up calls were made and he decided not to take advantage of this offerNo further action will be takenThank you
Management spoke to member regarding her complaint. As a courtesy to *** ***, we reinstated her membership at $plus tax and she paid the past due balance $We believe this matter to be resolvedThank you
Revdex.com:
I have reviewed
the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Management contacted *** *** regarding her concerns with the cancellation of her monthly dues membershipLA Fitness provides members with the option to cancel their membership at any location between the hours of 8AM-5PM Monday through Friday, but we strongly encourage that members mail in a
written cancellation request via certified mail to ensure return-receiptThis cancellation policy is not designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properly*** *** states that she attempted to cancel via mail
However, we have no record of receipt of such a cancellation requestAs a result, no cancellation was processed and the monthly billing continued based on agreement termsAs a courtesy, we have processed a cancellation and agreed to waive the balance of $We believe this matter to be resolvedThank you
Member’s personal training agreement includes a provision that allows her to terminate the agreement early without a fee if, she relocates more than miles from the residence as stated in the contract and LA Fitness cannot provide comparable facilities and services within miles of her new
residence (written verification of new residence required)
Member provided evidence of such a relocation and we cancelled the remaining term of her personal training agreement, with no further billing or obligation, on 11/14/However, such a cancellation does not entitle member to a refund of sessions that were available to her, but she did not use, prior to such a cancellationThus, there is no refund owed to member
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to
me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***
and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
The remaining personal training sessions are not refundableWe have personal trainers available to provide the services for which she contractWe urge member to return *** call for further assistanceShe can reach him directly at***
LA Fitness cancelled member's personal training agreement with no further billing or obligation and processed a full refund on 11/24/(refund applied to the same account used for payment)
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”)His Agreement includes a voluntary cancelation provision, which affords him the option tunilaterally cancel at any time, for any reason, by paying only half of the remaining balance due
under the AgreementThis provision is clearly outlined on page of the agreement
In addition, his agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement with the voluntary cancellation provisionThis Checklist was reviewed with him at the time of the sale, as acknowledged by his signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response)
Thus, under the clear and explicit terms of the Agreement, he is not entitled to terminate the personal training agreement and abandon his contractual obligations (which were very clearly spelled out for him and acknowledged by him) early without a feeLA Fitness will honor this voluntary cancellation provision of member’s agreement should he elect to take advantage of itOtherwise, member should be expected to honor his agreement as LA Fitness stands ready to provide the services for which he contracted
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. ---------- Forwarded message ----------From: *** *** ***Date: Sat, Jun 27, at 9:AMSubject: Re: You have a new message from the Revdex.comTo: *** ***I haven't been able to book sessions due to their lack of PTs in the location I signed up at. That is in my complaint I filed Still want my money back *** ***Benefits ConsultantDirect: ***Fax: ***
An immediate cancellation has been processed and no further billing will occurOur records indicate we did not receive any prior request to cancelTherefore, no refund is owedLA Fitness provides members with the option to cancel at any LA Fitness location between the hours of AM-PM on
Monday through Friday, butwe strongly encourage members to send a written cancellation request via certified mail to ensure return-receiptOur cancellation policy is not designed to make it difficult for our members to cancel, but to ensure cancellations are handled properlyThe balance in the amount of $has been waivedthank you
Management contacted Mr*** regarding his concerns with adjustments that were requested for his Premier Membership to include access to the *** *** location and the experience with local staff when attempting to upgrade his membershipsBased on that conversation, we understand that the
request to include the *** *** location in his membership access was prior to that location opening as a Signature clubWe regret that Mr*** came away from interactions with local staff feeling like our staff had not assisted in helping resolve his concernsAs a courtesy, we waived the upgrade fees on both Mr*** and his son’s memberships and honored Signature club access with only a monthly dues adjustment to $for each accountAdditionally, we reviewed Mr***’ concerns related to the *** location and advised of steps taken to address the facility concernsWe believe this matter to be resolvedThank you
LA Fitness will allow member as much time as she needs to complete her remaining personal training sessionsShe will not need to purchase any additional sessions to do so
Management spoke with Ms*** regarding her concernsWe agreed to honor a late 3-day cancellation and processed a refund in the amount of $giving all her money backRefunds typically, could take up to 5-business days to complete and will go back to the *** Card on fileWe believe
this matter to be resolvedThank you
Member’s personal training agreement clearly states that training sessions will expire days after the last billingThis provision is clearly outlined on page of the Agreement as we all the New Client Checklist which was included with a copy of the agreementAccordingly, any unused sessions
expired days after member completed the initial termHowever, our District Operations Manager contacted member regarding her concernsWe reinstated the expired sessions and will allow member until the end of the year, 12/31/17, to complete her remaining sessionsPlease note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member
Management spoke to *** *** regarding the renewing of his paid in full yearly membershipWe confirmed his contact information was correct and advised that we notified him several times of his up coming renewal in However, as a courtesy we offered him the ability to pay the past renewal
for to bring him current and allow him to renew for the current yearHe was advised this offer would expire 6/28/(months after his account has expired) to renew*** *** agreedseveral follow up calls were made and he decided not to take advantage of this offerNo further action will be takenThank you
Management spoke to member regarding her complaint. As a courtesy to *** ***, we reinstated her membership at $plus tax and she paid the past due balance $We believe this matter to be resolvedThank you
Revdex.com:
I have reviewed
the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Management contacted *** *** regarding her concerns with the cancellation of her monthly dues membershipLA Fitness provides members with the option to cancel their membership at any location between the hours of 8AM-5PM Monday through Friday, but we strongly encourage that members mail in a
written cancellation request via certified mail to ensure return-receiptThis cancellation policy is not designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properly*** *** states that she attempted to cancel via mail
However, we have no record of receipt of such a cancellation requestAs a result, no cancellation was processed and the monthly billing continued based on agreement termsAs a courtesy, we have processed a cancellation and agreed to waive the balance of $We believe this matter to be resolvedThank you
Member’s personal training agreement includes a provision that allows her to terminate the agreement early without a fee if, she relocates more than miles from the residence as stated in the contract and LA Fitness cannot provide comparable facilities and services within miles of her new
residence (written verification of new residence required)
Member provided evidence of such a relocation and we cancelled the remaining term of her personal training agreement, with no further billing or obligation, on 11/14/However, such a cancellation does not entitle member to a refund of sessions that were available to her, but she did not use, prior to such a cancellationThus, there is no refund owed to member
A refund in the amount of $was processed on 9/6/Please allow 3-business days from that date for the refund to post to the account
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to
me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Member's remaining sessions have been added back and are available for her to use
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***
and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
The remaining personal training sessions are not refundableWe have personal trainers available to provide the services for which she contractWe urge member to return *** call for further assistanceShe can reach him directly at***
La Fitness processed refund in the amount of on 2-26-( refund applied to same account used for payment)
LA Fitness cancelled member's personal training agreement with no further billing or obligation and processed a full refund on 11/24/(refund applied to the same account used for payment)
LA Fitness processed a refund of $on 2/22/18 for the last month of personal training dues billed (refund applied to the same account used for payment)
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”)His Agreement includes a voluntary cancelation provision, which affords him the option tunilaterally cancel at any time, for any reason, by paying only half of the remaining balance due
under the AgreementThis provision is clearly outlined on page of the agreement
In addition, his agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement with the voluntary cancellation provisionThis Checklist was reviewed with him at the time of the sale, as acknowledged by his signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response)
Thus, under the clear and explicit terms of the Agreement, he is not entitled to terminate the personal training agreement and abandon his contractual obligations (which were very clearly spelled out for him and acknowledged by him) early without a feeLA Fitness will honor this voluntary cancellation provision of member’s agreement should he elect to take advantage of itOtherwise, member should be expected to honor his agreement as LA Fitness stands ready to provide the services for which he contracted
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. ---------- Forwarded message ----------From: *** *** ***Date: Sat, Jun 27, at 9:AMSubject: Re: You have a new message from the Revdex.comTo: *** ***I haven't been able to book sessions due to their lack of PTs in the location I signed up at. That is in my complaint I filed Still want my money back *** ***Benefits ConsultantDirect: ***Fax: ***
An immediate cancellation has been processed and no further billing will occurOur records indicate we did not receive any prior request to cancelTherefore, no refund is owedLA Fitness provides members with the option to cancel at any LA Fitness location between the hours of AM-PM on
Monday through Friday, butwe strongly encourage members to send a written cancellation request via certified mail to ensure return-receiptOur cancellation policy is not designed to make it difficult for our members to cancel, but to ensure cancellations are handled properlyThe balance in the amount of $has been waivedthank you