Management has made several attempts to speak to MrMays regarding his difficulty in logging onto our websiteHe has not returned our calls in order to help resolve the problemWe encourage him to return our call or contact his home clubThank you
Our Regional Vice President reached out to member regarding her concernsThe sessions are non-refundableWe are working on finding a new trainer that fits her schedule or possibly transferring the sessions to her husband
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
With in the first days stated by LA I did attempt to cancel the initial transactionI was strong armed into the initial training contract and strong armed to keep the contract upon attempt to cancelI was unable to cancel and forced to keep the contractI, at that point, decided to try out the training but over the past months I determined that I was not getting the results I needed for my specific needs as LA Fitness said they would help me getThus LA Fitness has not held their end of the agreementI am not looking for full refund as I utilized their services for a short period of timeMy only request is that my contracts remaining blance from September to July of be cancelled with out incurring a feeI would like to remain a customer of LA as their facilities are convienant to meBut if they are unwilling to work to resolve this manner, which they are doing so currently on this issueI no longer want any affiliation with that company
Regards,
*** ***
Management spoke to *** *** on 5/8/regarding the cancellation of his monthly billed membershipWe did not receive any prior notice to cancel however he claims to have cancelled along with *** ***As a resolution a month refund has been processed back to the *** on file in the
amount of $Refunds take 5-business days to be refunded backMember is satisfiedThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the
business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Management spoke to *** *** regarding the renewing of his paid in full yearly membershipWe confirmed his contact information was correct and advised that we notified him several times of his up coming renewal in However, as a courtesy we offered him the ability to pay the past renewal
for to bring him current and allow him to renew for the current yearHe was advised this offer would expire 6/28/(months after his account has expired) to renew*** *** agreedseveral follow up calls were made and he decided not to take advantage of this offerNo further action will be takenThank you
Our District Manager met with member personally to address her concerns and we cancelled the remaining term of her personal training agreement with no further billing or obligation
*** *** complaint arise from several incidents that occurred in our *** ***, ** locationBased solely on*** *** misconduct at that time, we revoked his membership in accordance with the standard terms of his LA Fitness membership agreement effective 6/29/
In particular, those terms
clearly state that “During Club use, all Members and guests will refrain from engaging in loud, foul or slanderous language or molesting, badgering or harassing other Members or club employees, agents and contractorsThreatening or violent conduct is prohibited.” Please note that LA Fitness does not take any pleasure in revoking the membership of a paying customer, and we will only do so when justified and warranted, as in this case
In addition, *** *** was advised of this decision and the reasons for itWhile he may disagree with LA Fitness’s decision, we firmly believe that it was in the best interests of our other customers, guests and employeesThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Management spoke to *** *** and he claims to have cancelled his monthly billed fitness membership when he stopped attendingUnfortunately our records indicate no such request was received which resulting in the monthly dues to be billedDue to outdated billing information on file *** ***'s membership went into a unbillable status which resulted in a balance for the monthly dues for the months of March, April and May
Therefore, his request for a refund is denied LA Fitness provides members with the option to cancel their membership at any location between the hours of 8AM-5PM Monday thru Friday, but we strongly advise that member’s mail in a written cancellation request via certified mail to ensure return receiptThis cancellation policy is not designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properly.
With that being said, as a courtesy per his request an immediate cancellation has been processed and no further billing will occurThe balance in the amount of $ has been waived and no further balance is owedWe believe this matter to be resolved no further action will be takenThank you
Management contacted Mr*** to follow up on his concerns regarding his cancellationThe cancellation of his monthly dues membership was completed on 8/14/During their initial conversation, management advised Mr*** that the balance on his account, in the amount of $32.46, was currently pending but once returned as unpaid would be waived in fullThe balance on Mr***’s membership posted and has been waivedWe have provided Mr*** with direct contact information should he have any additional concernsThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
An immediate cancellation has been processed and no further billing will occurOur records indicate we did not receive any prior request to cancelTherefore, no refund is owedLA Fitness provides members with the option to cancel at any LA Fitness location between the hours of AM-PM on
Monday through Friday, butwe strongly encourage members to send a written cancellation request via certified mail to ensure return-receiptOur cancellation policy is not designed to make it difficult for our members to cancel, but to ensure cancellations are handled properlyThe balance in the amount of $has been waivedthank you
Management spoke with Mr*** regarding his concernsManagement as a customer consideration, agreed to refund an additional $(total refund $59.98)Refunds typically could take up to 5-business days to complete and will be applied to the Visa Card used for paymentManagement also
cancelled Mr*** membership with no further billing effective 12/27/We believe this matter to be resolvedThank you
Management spoke to member regarding her complaint. As a courtesy to *** ***, we reinstated her membership at $plus tax and she paid the past due balance $We believe this matter to be resolvedThank you
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”)The Agreement was for a minimum initial term of months, beginning 4/19/(the “Initial Term”)Member paid a total of $up front, which included the enrollment fee, processing
fee and payment for the first month of personal training servicesHe further agreed to make more consecutive monthly payments, in the amount of $280.00, beginning 5/19/2016, for the remainder of the Initial TermThese terms are clearly outlined on page of the Agreement and he acknowledged his understanding of these billing terms by initialing three separate sections of the payment schedule section of the Agreement
His Agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the AgreementThis provision is clearly outlined on page of the agreementIn addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement with the initial term of months and the voluntary cancellation provisionThis Checklist was reviewed with him at the time of the sale, as acknowledged by his signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response)Thus, under the clear and explicit terms of the Agreement, member is not entitled to a refund or to terminate the Agreement and abandon his contractual obligations (which were very clearly spelled out for him and acknowledged by him) early without a fee
However, as of the time of this response, member has disputed the payments with his bank and defaulted on the agreement termSince it is apparent that he now has no intention to fulfill his contractual obligation to the remaining personal training agreement term, we have released him from this obligation to make the remaining payments due under her agreementAdditionally, LA Fitness will not pursue him for the outstanding balance he currently owesPlease note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member
We believe this to be a fair and reasonable resolution to this issue
LA Fitness cancelled member's personal training agreement with no further billing or obligation and processed a full refund on 11/24/(refund applied to the same account used for payment)
Management has made several attempts to speak to MrMays regarding his difficulty in logging onto our websiteHe has not returned our calls in order to help resolve the problemWe encourage him to return our call or contact his home clubThank you
Our Regional Vice President reached out to member regarding her concernsThe sessions are non-refundableWe are working on finding a new trainer that fits her schedule or possibly transferring the sessions to her husband
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
With in the first days stated by LA I did attempt to cancel the initial transactionI was strong armed into the initial training contract and strong armed to keep the contract upon attempt to cancelI was unable to cancel and forced to keep the contractI, at that point, decided to try out the training but over the past months I determined that I was not getting the results I needed for my specific needs as LA Fitness said they would help me getThus LA Fitness has not held their end of the agreementI am not looking for full refund as I utilized their services for a short period of timeMy only request is that my contracts remaining blance from September to July of be cancelled with out incurring a feeI would like to remain a customer of LA as their facilities are convienant to meBut if they are unwilling to work to resolve this manner, which they are doing so currently on this issueI no longer want any affiliation with that company
Regards,
*** ***
LA Fitness processed a refund of $on 2/22/18 for the last month of personal training dues billed (refund applied to the same account used for payment)
Management spoke to *** *** on 5/8/regarding the cancellation of his monthly billed membershipWe did not receive any prior notice to cancel however he claims to have cancelled along with *** ***As a resolution a month refund has been processed back to the *** on file in the
amount of $Refunds take 5-business days to be refunded backMember is satisfiedThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the
business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
A refund in the amount of $was processed on 9/6/Please allow 3-business days from that date for the refund to post to the account
Management spoke to *** *** regarding the renewing of his paid in full yearly membershipWe confirmed his contact information was correct and advised that we notified him several times of his up coming renewal in However, as a courtesy we offered him the ability to pay the past renewal
for to bring him current and allow him to renew for the current yearHe was advised this offer would expire 6/28/(months after his account has expired) to renew*** *** agreedseveral follow up calls were made and he decided not to take advantage of this offerNo further action will be takenThank you
Our District Manager met with member personally to address her concerns and we cancelled the remaining term of her personal training agreement with no further billing or obligation
*** *** complaint arise from several incidents that occurred in our *** ***, ** locationBased solely on*** *** misconduct at that time, we revoked his membership in accordance with the standard terms of his LA Fitness membership agreement effective 6/29/
In particular, those terms
clearly state that “During Club use, all Members and guests will refrain from engaging in loud, foul or slanderous language or molesting, badgering or harassing other Members or club employees, agents and contractorsThreatening or violent conduct is prohibited.” Please note that LA Fitness does not take any pleasure in revoking the membership of a paying customer, and we will only do so when justified and warranted, as in this case
In addition, *** *** was advised of this decision and the reasons for itWhile he may disagree with LA Fitness’s decision, we firmly believe that it was in the best interests of our other customers, guests and employeesThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Member's remaining sessions have been added back and are available for her to use
Management spoke to *** *** and he claims to have cancelled his monthly billed fitness membership when he stopped attendingUnfortunately our records indicate no such request was received which resulting in the monthly dues to be billedDue to outdated billing information on file *** ***'s membership went into a unbillable status which resulted in a balance for the monthly dues for the months of March, April and May
Therefore, his request for a refund is denied LA Fitness provides members with the option to cancel their membership at any location between the hours of 8AM-5PM Monday thru Friday, but we strongly advise that member’s mail in a written cancellation request via certified mail to ensure return receiptThis cancellation policy is not designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properly.
With that being said, as a courtesy per his request an immediate cancellation has been processed and no further billing will occurThe balance in the amount of $ has been waived and no further balance is owedWe believe this matter to be resolved no further action will be takenThank you
Management contacted Mr*** to follow up on his concerns regarding his cancellationThe cancellation of his monthly dues membership was completed on 8/14/During their initial conversation, management advised Mr*** that the balance on his account, in the amount of $32.46, was currently pending but once returned as unpaid would be waived in fullThe balance on Mr***’s membership posted and has been waivedWe have provided Mr*** with direct contact information should he have any additional concernsThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
An immediate cancellation has been processed and no further billing will occurOur records indicate we did not receive any prior request to cancelTherefore, no refund is owedLA Fitness provides members with the option to cancel at any LA Fitness location between the hours of AM-PM on
Monday through Friday, butwe strongly encourage members to send a written cancellation request via certified mail to ensure return-receiptOur cancellation policy is not designed to make it difficult for our members to cancel, but to ensure cancellations are handled properlyThe balance in the amount of $has been waivedthank you
Management spoke with Mr*** regarding his concernsManagement as a customer consideration, agreed to refund an additional $(total refund $59.98)Refunds typically could take up to 5-business days to complete and will be applied to the Visa Card used for paymentManagement also
cancelled Mr*** membership with no further billing effective 12/27/We believe this matter to be resolvedThank you
Management spoke to member regarding her complaint. As a courtesy to *** ***, we reinstated her membership at $plus tax and she paid the past due balance $We believe this matter to be resolvedThank you
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”)The Agreement was for a minimum initial term of months, beginning 4/19/(the “Initial Term”)Member paid a total of $up front, which included the enrollment fee, processing
fee and payment for the first month of personal training servicesHe further agreed to make more consecutive monthly payments, in the amount of $280.00, beginning 5/19/2016, for the remainder of the Initial TermThese terms are clearly outlined on page of the Agreement and he acknowledged his understanding of these billing terms by initialing three separate sections of the payment schedule section of the Agreement
His Agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the AgreementThis provision is clearly outlined on page of the agreementIn addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement with the initial term of months and the voluntary cancellation provisionThis Checklist was reviewed with him at the time of the sale, as acknowledged by his signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response)Thus, under the clear and explicit terms of the Agreement, member is not entitled to a refund or to terminate the Agreement and abandon his contractual obligations (which were very clearly spelled out for him and acknowledged by him) early without a fee
However, as of the time of this response, member has disputed the payments with his bank and defaulted on the agreement termSince it is apparent that he now has no intention to fulfill his contractual obligation to the remaining personal training agreement term, we have released him from this obligation to make the remaining payments due under her agreementAdditionally, LA Fitness will not pursue him for the outstanding balance he currently owesPlease note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member
We believe this to be a fair and reasonable resolution to this issue
LA Fitness cancelled member's personal training agreement with no further billing or obligation and processed a full refund on 11/24/(refund applied to the same account used for payment)