Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
LA Fitness cancelled member's personal training agreement with no further billing or obligation and we are in the process of refunding $(refund applied to the same account used for payment)Please allow 5-business days for the refund to post to the account
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this
resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Update: I have checked and they have changed my home club to the correct oneThank you for your help
Regards,
*** ***
LA Fitness processed a refunds in the amount of $for *** *** personal training membership and $for her regular fitness membership (refunds applied to the same account used for payment)Her regular fitness membership was cancelled in NovemberShe was not charged in DecemberPlease allow 5-business days for the refunds to post to her account
Management contact Ms*** on 6/30/and issued a refund in the amount of $back to the Amex cardRefunds take about 5-business days to be refundedMember is satisfiedThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be
satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID
*** and while I find the response less than satisfactory, I will wait for the business to perform this action and, if it does, will consider this complaint resolved I was given only months to complete the remaining sessions- I am a student and may be unable to complete them in this time, but I see no other option for action moving forward I am surprised that the business fought so hard against giving me a refund- a few hundred dollars must be a drop in the bucket to a multi-million dollar company, but it is a lot of money to a medical student I find it wrong that I had to file a complaint with the Revdex.com in order to have anyone at the corporate office take my complaint of a falsified contract seriously
Thank you for your assistance with this matter.
Regards,
*** ***
Management contacted Mr*** regarding the monthly membership established for his son *** J *** J *** established a monthly membership at our Northridge location on 1/25/A cancellation of *** J ***’s membership was processed on 7/13/Mr*** contacted our
customer service department and advised on 11/28/that his son is a minor and he did not authorize the activation of the membershipManagement did advise Mr*** that his son did have access and used our facility for most of the time his membership was activeAs a courtesy, we agreed to refund the initiation fee and two monthly billings on ***’s membership for a total of $back to the *** card on fileRefunds typically take 5-business days to completeMr*** was satisfied with the resolutionWe believe this matter to be resolvedThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I am not satisfied with this resolutionI was pressured into signing this contract without having an opportunity to read it firstI signed and initialed a blank iPadHe assured me that the contract was as he described, yet he did not tell me it was a week programMore importantly, prior to me signing this agreement he knew I would be leaving in DecemberAll I am asking is for the early buy out termination fee to be waved, or at the least reduced in half.
Regards,
*** ***
The service remains available for member to utilize and LA Fitness stands ready to continue to provide the services for which member contracted at our *** *** - *** *** location until the other location opens
Management contacted *** *** regarding the cancellation of his monthly billed fitness membershipWe confirmed that his cancellation was received and no further billing will occurMember is satisfied and we believe this matter to be resolvedThank you
Management spoke to *** *** regarding the pre paid amount he paid at the time of joining after explaining how the membership works in regards with the monthly dues and the agreement that was signedOut of good faith due to a misunderstanding a refund in the amount of $back to the ***
cardRefunds take about 5-days to be refunded backMember agreed to keep the membership active and is satisfiedWe believe this matter to be resolvedThank you
LA Fitness cancelled the remaining term of member's personal training agreement with no further billing or obligationHer regular fitness membership, as well as her husband's, have also been cancelled with no further billing
LA Fitness contacted member to address her concernsWe appreciate her feedback as his is not the type of experience we want any of our members to have and we have addressed her concerns with the personal trainer and manager involved accordingly
Member purchased personal training services pursuant to a written and fully executed agreementThe agreement was for a minimum initial term of months, beginning 4/2/(the “Initial Term”)Member paid a total of $up front, which included the processing fee and payment for the first month
of personal training sessionsMember further agreed to make more payments, in the amount of $each, every month, beginning 5/2/15, for the remainder of the Initial TermThese terms are clearly and conspicuously set forth on page of her agreement and she acknowledged her understanding of these billing terms by initialing the three separate sections outlining the payment scheduleMember’s personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreementThis provision is clearly outlined on page of her agreementIn addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of months and the voluntary cancelation provisionThis Checklist was reviewed with her at the time of the sale, as acknowledged by her signature and initials on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response)Member’s personal training services agreement specifically provided her with a day right to cancel if these terms did not match her understanding (or for any reason) for a full refundHowever, she did not take advantage of this option within the rescission periodThus, she is not entitled to terminate the agreement early without a feeIf member no longer wishes to continue with her valid agreement, LA Fitness will honor the voluntary cancellation provision in her personal training agreement should she elect to take advantage of itOtherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted
Member purchased a membership pursuant to a written and fully executed agreementThe agreement was for a Signature membership, beginning 2/23/She paid a total of $up front which included the initiation fee and payment for the first and last month of dues (+tax)She further agreed to
make monthly payments, in the amount of $(+tax), every month, beginning 3/23/These terms are clearly outlined on page of her agreementIn addition, we sent member a confirmation e-mail on the day she enrolled which also outlined these terms (copies of the agreement and confirming e-mail are included with this response)Member’s agreement specifically provided her with a 3-day right to cancel if these terms did not match her understanding (or for any reason) for a full refundHowever, she did not take advantage of this option within the rescission periodMember also purchased personal training services pursuant to a written and fully executed agreementThat agreement was for was for a minimum initial term of months, beginning 2/24/(the “Initial Term”). Member paid a total of $up front, which included the processing fee and payment for the first month of personal training sessionsShe further agreed to make more payments, in the amount of $each, every month, beginning 3/24/15, for the remainder of the Initial Term
These terms are clearly outlined on page of member’s agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule outlining these termsIn addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement and the initial term of monthsThis Checklist was reviewed with member at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are also included with this response)Member’s personal training services agreement specifically provided her with a 10-day right to cancel if these terms did not match her understanding (or for any reason) for a full refund
However, she did not take advantage of this option within the rescission period eitherThus, under the clear and explicit terms of these Agreements, she is not entitled to refunds or to terminate the personal training agreement and abandon her contractual obligation early without a feeMember’s personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreementHowever, LA Fitness agreed to waive this cancellation fee and we cancelled the remaining term of member’s personal training agreement, as well as her regular fitness membership, with no further billing or obligationPlease note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member
Our Regional Vice President contacted member to address his concernsWe apologize for the sessions that were missedThis is not the experience we want any of our member’s to have and we offered to provide member with free sessions to compensate him for his experienceHowever, member declined
the offer and instead elected to take advantage of the voluntary cancellation provision of his personal training agreement which affords him the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreementHe paid the fee on 3/13/and we cancelled the remaining term of his personal training agreement accordingly
Management spoke to *** *** on 2/18/regarding the incident that occurred when he tried tobring a friend on a VIP passWe apologize for the incident and offered a daypassMember declined and stated he appreciated the follow upThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
This response will serve as written confirmation that member's personal training agreement has been cancelled with no further billing or obligation
LA Fitness cancelled member's personal training agreement with no further billing or obligation and we are in the process of refunding $(refund applied to the same account used for payment)Please allow 5-business days for the refund to post to the account
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this
resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Update: I have checked and they have changed my home club to the correct oneThank you for your help
Regards,
*** ***
LA Fitness processed a refunds in the amount of $for *** *** personal training membership and $for her regular fitness membership (refunds applied to the same account used for payment)Her regular fitness membership was cancelled in NovemberShe was not charged in DecemberPlease allow 5-business days for the refunds to post to her account
Management contact Ms*** on 6/30/and issued a refund in the amount of $back to the Amex cardRefunds take about 5-business days to be refundedMember is satisfiedThank you
Member has resumed with the service and is using his remaining personal training sessions at our *** * *** ***location
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be
satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID
*** and while I find the response less than satisfactory, I will wait for the business to perform this action and, if it does, will consider this complaint resolved I was given only months to complete the remaining sessions- I am a student and may be unable to complete them in this time, but I see no other option for action moving forward I am surprised that the business fought so hard against giving me a refund- a few hundred dollars must be a drop in the bucket to a multi-million dollar company, but it is a lot of money to a medical student I find it wrong that I had to file a complaint with the Revdex.com in order to have anyone at the corporate office take my complaint of a falsified contract seriously
Thank you for your assistance with this matter.
Regards,
*** ***
Management contacted Mr*** regarding the monthly membership established for his son *** J *** J *** established a monthly membership at our Northridge location on 1/25/A cancellation of *** J ***’s membership was processed on 7/13/Mr*** contacted our
customer service department and advised on 11/28/that his son is a minor and he did not authorize the activation of the membershipManagement did advise Mr*** that his son did have access and used our facility for most of the time his membership was activeAs a courtesy, we agreed to refund the initiation fee and two monthly billings on ***’s membership for a total of $back to the *** card on fileRefunds typically take 5-business days to completeMr*** was satisfied with the resolutionWe believe this matter to be resolvedThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I am not satisfied with this resolutionI was pressured into signing this contract without having an opportunity to read it firstI signed and initialed a blank iPadHe assured me that the contract was as he described, yet he did not tell me it was a week programMore importantly, prior to me signing this agreement he knew I would be leaving in DecemberAll I am asking is for the early buy out termination fee to be waved, or at the least reduced in half.
Regards,
*** ***
The service remains available for member to utilize and LA Fitness stands ready to continue to provide the services for which member contracted at our *** *** - *** *** location until the other location opens
Management contacted *** *** regarding the cancellation of his monthly billed fitness membershipWe confirmed that his cancellation was received and no further billing will occurMember is satisfied and we believe this matter to be resolvedThank you
Management spoke to *** *** regarding the pre paid amount he paid at the time of joining after explaining how the membership works in regards with the monthly dues and the agreement that was signedOut of good faith due to a misunderstanding a refund in the amount of $back to the ***
cardRefunds take about 5-days to be refunded backMember agreed to keep the membership active and is satisfiedWe believe this matter to be resolvedThank you
LA Fitness cancelled the remaining term of member's personal training agreement with no further billing or obligationHer regular fitness membership, as well as her husband's, have also been cancelled with no further billing
LA Fitness contacted member to address her concernsWe appreciate her feedback as his is not the type of experience we want any of our members to have and we have addressed her concerns with the personal trainer and manager involved accordingly
Member purchased personal training services pursuant to a written and fully executed agreementThe agreement was for a minimum initial term of months, beginning 4/2/(the “Initial Term”)Member paid a total of $up front, which included the processing fee and payment for the first month
of personal training sessionsMember further agreed to make more payments, in the amount of $each, every month, beginning 5/2/15, for the remainder of the Initial TermThese terms are clearly and conspicuously set forth on page of her agreement and she acknowledged her understanding of these billing terms by initialing the three separate sections outlining the payment scheduleMember’s personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreementThis provision is clearly outlined on page of her agreementIn addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of months and the voluntary cancelation provisionThis Checklist was reviewed with her at the time of the sale, as acknowledged by her signature and initials on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response)Member’s personal training services agreement specifically provided her with a day right to cancel if these terms did not match her understanding (or for any reason) for a full refundHowever, she did not take advantage of this option within the rescission periodThus, she is not entitled to terminate the agreement early without a feeIf member no longer wishes to continue with her valid agreement, LA Fitness will honor the voluntary cancellation provision in her personal training agreement should she elect to take advantage of itOtherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted
Member purchased a membership pursuant to a written and fully executed agreementThe agreement was for a Signature membership, beginning 2/23/She paid a total of $up front which included the initiation fee and payment for the first and last month of dues (+tax)She further agreed to
make monthly payments, in the amount of $(+tax), every month, beginning 3/23/These terms are clearly outlined on page of her agreementIn addition, we sent member a confirmation e-mail on the day she enrolled which also outlined these terms (copies of the agreement and confirming e-mail are included with this response)Member’s agreement specifically provided her with a 3-day right to cancel if these terms did not match her understanding (or for any reason) for a full refundHowever, she did not take advantage of this option within the rescission periodMember also purchased personal training services pursuant to a written and fully executed agreementThat agreement was for was for a minimum initial term of months, beginning 2/24/(the “Initial Term”). Member paid a total of $up front, which included the processing fee and payment for the first month of personal training sessionsShe further agreed to make more payments, in the amount of $each, every month, beginning 3/24/15, for the remainder of the Initial Term
These terms are clearly outlined on page of member’s agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule outlining these termsIn addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement and the initial term of monthsThis Checklist was reviewed with member at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are also included with this response)Member’s personal training services agreement specifically provided her with a 10-day right to cancel if these terms did not match her understanding (or for any reason) for a full refund
However, she did not take advantage of this option within the rescission period eitherThus, under the clear and explicit terms of these Agreements, she is not entitled to refunds or to terminate the personal training agreement and abandon her contractual obligation early without a feeMember’s personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreementHowever, LA Fitness agreed to waive this cancellation fee and we cancelled the remaining term of member’s personal training agreement, as well as her regular fitness membership, with no further billing or obligationPlease note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member
Our Regional Vice President contacted member to address his concernsWe apologize for the sessions that were missedThis is not the experience we want any of our member’s to have and we offered to provide member with free sessions to compensate him for his experienceHowever, member declined
the offer and instead elected to take advantage of the voluntary cancellation provision of his personal training agreement which affords him the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreementHe paid the fee on 3/13/and we cancelled the remaining term of his personal training agreement accordingly
Management spoke to *** *** on 2/18/regarding the incident that occurred when he tried tobring a friend on a VIP passWe apologize for the incident and offered a daypassMember declined and stated he appreciated the follow upThank you