LA Fitness cancelled the remaining term of member's personal training agreement with no further billing or obligationHer regular fitness membership, as well as her husband's, have also been cancelled with no further billing
Management spoke to *** *** regarding the pre paid amount he paid at the time of joining after explaining how the membership works in regards with the monthly dues and the agreement that was signedOut of good faith due to a misunderstanding a refund in the amount of $back to the ***
cardRefunds take about 5-days to be refunded backMember agreed to keep the membership active and is satisfiedWe believe this matter to be resolvedThank you
Management contacted *** *** regarding his concerns with the change in hours of operationHe was explained the reasoning behind such a change and apologized for the confusion when advertising the new hoursWe assured him that come Spring they will be re-evaluated againWe believe this matter to
be resolvedThank you
LA Fitness contacted member to address her concernsWe appreciate her feedback as his is not the type of experience we want any of our members to have and we have addressed her concerns with the personal trainer and manager involved accordingly
Management contacted member regarding complaint. Management agreed to upgrade membership to multi-club access and waive as a customer consideration. We believe this matter to be resolved. Thank you
Member purchased personal training services pursuant to a
written and fully executed agreement (“Agreement”)The Agreement was for a
minimum initial term of months, beginning 10/1/(the “Initial Term”)
Member paid a total of $up front, which included the processing fee and
payment
for the first month of personal training sessionsMember further
agreed to make more payments, in the amount of $each, every month,
beginning 11/1/15, for the remainder of the Initial TermThese terms are
clearly and conspicuously set forth on page of his agreement and he
acknowledged his understanding of these billing terms by initialing the three
separate sections outlining the payment scheduleIt is LA Fitness’ policy and
practice to provide our members with a complete copy of their Agreement at the
time of enrollment. A copy of the Agreement was also included in the
confirming e-mail member received on the day he enrolledIn addition, his
Agreement included a New Client Checklist which outlined key terms, including his
acknowledgement that he received and read a copy of his Agreement with the
initial term of months (copies of the Agreement, New Client Checklist and
confirming e-mail are included with this response)Member’s personal training
services agreement specifically provided him with a day right to cancel if
these terms did not match his understanding (or for any reason) for a full
refundHowever, he did not exercise this option within the rescission period
Thus, under the clear and explicit terms of the Agreement, he is not entitled
to a refund or to terminate the Agreement and abandon his contractual
obligations early without a feeMember’s Agreement also includes a voluntary
cancelation provision, which affords him the option to unilaterally cancel at
any time, for any reason, by paying only half of the remaining balance due
under the AgreementLA Fitness will honor this cancellation provision in his
Agreement should he elect to take advantage of itOtherwise, member should be
expected to honor his Agreement as LA Fitness stands ready to provide the
services for which he contracted
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I am not satisfied with this resolutionI was pressured into signing this contract without having an opportunity to read it firstI signed and initialed a blank iPadHe assured me that the contract was as he described, yet he did not tell me it was a week programMore importantly, prior to me signing this agreement he knew I would be leaving in DecemberAll I am asking is for the early buy out termination fee to be waved, or at the least reduced in half.
Regards,
*** ***
Management has made several attempts to contact *** *** regarding the cancellation of his monthly billed membershipWe encourage him to return our call thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this
resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Update: I have checked and they have changed my home club to the correct oneThank you for your help
Regards,
*** ***
Member purchased personal training services pursuant to a
written and fully executed agreement (“Agreement”)The Agreement was for a
minimum initial term of months, beginning 7/3/(the “Initial Term”)
Member paid a total of $up front, which included the processing fee and
payment
for the first month of personal training sessionsMember further
agreed to make more payments, in the amount of $each, every month,
beginning 8/2/15, for the remainder of the Initial TermThese terms are
clearly and conspicuously set forth on page of her agreement and she
acknowledged her understanding of these billing terms by initialing the three
separate sections outlining the payment scheduleMember’s Agreement also
includes a voluntary cancelation provision, which affords her the option to
unilaterally cancel at any time, for any reason, by paying only half of the
remaining balance due under the AgreementThis provision is clearly outlined
on page of her AgreementIn addition, her Agreement included a New Client
Checklist which outlined key terms, including her acknowledgement that she
received and read a copy of her Agreement with the initial term of months
and the voluntary cancellation provisionThis Checklist was reviewed with her
at the time of the sale, as acknowledged by her signature and initials on the
New Client ChecklistIt should be noted that member signed for and initialed
hard copies of the Agreement and New Client Checklist that were clearly visible
to her at the time of signingShe did not sign or initial digitally on an electronic
signature pad (copies of the Agreement and New Client Checklist are included
with this response)Member’s personal training services agreement specifically
provided her with a day right to cancel if these terms did not match her
understanding (or for any reason) for a full refundHowever, she did not
exercise this option within the rescission periodThus, under the clear and
explicit terms of the Agreement, she is not entitled to a refund or to
terminate the Agreement and abandon her contractual obligations early without a
feeLA Fitness will honor the voluntary cancellation provision in her
Agreement should she elect to take advantage of itOtherwise, member should be
expected to honor her Agreement as LA Fitness stands ready to provide the
services for which she contracted
We appreciate member’s feedback and apologize for her experienceThis is not the type of experience LA Fitness wants any of its members to haveOur District Manager, *** *., attempted to contacted member to address her concerns as well as with the employees involved accordinglyHowever, the
circumstances do not relieve her of her obligation to the remaining term of personal training services agreementIf she no longer wishes to continue with her personal training agreement, her agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of theremaining balance due under the agreementLA Fitness will honor this provision of her personal training agreement should she elect to take advantage of itOtherwise, we encourage her to return our District Manager’s call for further assistance
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID
*** and while I find the response less than satisfactory, I will wait for the business to perform this action and, if it does, will consider this complaint resolved I was given only months to complete the remaining sessions- I am a student and may be unable to complete them in this time, but I see no other option for action moving forward I am surprised that the business fought so hard against giving me a refund- a few hundred dollars must be a drop in the bucket to a multi-million dollar company, but it is a lot of money to a medical student I find it wrong that I had to file a complaint with the Revdex.com in order to have anyone at the corporate office take my complaint of a falsified contract seriously
Thank you for your assistance with this matter.
Regards,
*** ***
The service remains available for member to utilize and LA Fitness stands ready to continue to provide the services for which member contracted at our *** *** - *** *** location until the other location opens
Our Regional Vice President contacted member to address his concernsWe apologize for the sessions that were missedThis is not the experience we want any of our member’s to have and we offered to provide member with free sessions to compensate him for his experienceHowever, member declined
the offer and instead elected to take advantage of the voluntary cancellation provision of his personal training agreement which affords him the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreementHe paid the fee on 3/13/and we cancelled the remaining term of his personal training agreement accordingly
Management contact Ms*** on 6/30/and issued a refund in the amount of $back to the Amex cardRefunds take about 5-business days to be refundedMember is satisfiedThank you
Management spoke to *** *** on 2/18/regarding the incident that occurred when he tried tobring a friend on a VIP passWe apologize for the incident and offered a daypassMember declined and stated he appreciated the follow upThank you
Our records reflect that member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”)The Agreement was for a minimum initial term of months, beginning 2/24/17(the “Initial Term”). She paid a total of $up front, which included the
enrollment fee, processing fee and payment for the first month of personal training servicesShe further agreed to make more consecutive monthly payments, in the amount of $200.00, beginning 3/24/17, for the remainder of the Initial TermThese terms are clearly outlined on page of the Agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule section of the AgreementHer Agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the AgreementThis provision is clearly outlined on page of the agreementIn addition, her Agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement with the initial term of months and the voluntary cancellation provisionThis Checklist was reviewed with her at the time of the sale, as acknowledged by her signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response)Our records do not reflect that member has paid such a cancellation fee to terminate the Agreement earlyThus, under the clear and explicit terms of the Agreement, member has continued to be billed in accordance with the terms of the Agreement and she is not entitled to a refund or to terminate the Agreement and abandon her contractual obligations (which were very clearly spelled out for her and acknowledged by her) early without a feeLA Fitness will honor the voluntary cancelation provision of the Agreement should member elect to terminate her Agreement early
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I understand that my trainer leaving does not dismiss the contract, but the fact that the quality of the training I have received does not meet the quality that was promised to me doesI should not have to continue going to different trainer to see if they are meeting the quality that was already not deliveredI have yet to be contacted aside from this messageI would like to receive a call to speak to someone regarding this issueI have tried calling my gym and no one returns my calls or can provide me the appropriate information.
Regards,
*** ***
Management contacted *** *** regarding the cancellation of his monthly billed fitness membershipWe confirmed that his cancellation was received and no further billing will occurMember is satisfied and we believe this matter to be resolvedThank you
LA Fitness cancelled the remaining term of member's personal training agreement with no further billing or obligationHer regular fitness membership, as well as her husband's, have also been cancelled with no further billing
Management spoke to *** *** regarding the pre paid amount he paid at the time of joining after explaining how the membership works in regards with the monthly dues and the agreement that was signedOut of good faith due to a misunderstanding a refund in the amount of $back to the ***
cardRefunds take about 5-days to be refunded backMember agreed to keep the membership active and is satisfiedWe believe this matter to be resolvedThank you
Management contacted *** *** regarding his concerns with the change in hours of operationHe was explained the reasoning behind such a change and apologized for the confusion when advertising the new hoursWe assured him that come Spring they will be re-evaluated againWe believe this matter to
be resolvedThank you
LA Fitness contacted member to address her concernsWe appreciate her feedback as his is not the type of experience we want any of our members to have and we have addressed her concerns with the personal trainer and manager involved accordingly
Management contacted member regarding complaint. Management agreed to upgrade membership to multi-club access and waive as a customer consideration. We believe this matter to be resolved. Thank you
Member purchased personal training services pursuant to a
written and fully executed agreement (“Agreement”)The Agreement was for a
minimum initial term of months, beginning 10/1/(the “Initial Term”)
Member paid a total of $up front, which included the processing fee and
payment
for the first month of personal training sessionsMember further
agreed to make more payments, in the amount of $each, every month,
beginning 11/1/15, for the remainder of the Initial TermThese terms are
clearly and conspicuously set forth on page of his agreement and he
acknowledged his understanding of these billing terms by initialing the three
separate sections outlining the payment scheduleIt is LA Fitness’ policy and
practice to provide our members with a complete copy of their Agreement at the
time of enrollment. A copy of the Agreement was also included in the
confirming e-mail member received on the day he enrolledIn addition, his
Agreement included a New Client Checklist which outlined key terms, including his
acknowledgement that he received and read a copy of his Agreement with the
initial term of months (copies of the Agreement, New Client Checklist and
confirming e-mail are included with this response)Member’s personal training
services agreement specifically provided him with a day right to cancel if
these terms did not match his understanding (or for any reason) for a full
refundHowever, he did not exercise this option within the rescission period
Thus, under the clear and explicit terms of the Agreement, he is not entitled
to a refund or to terminate the Agreement and abandon his contractual
obligations early without a feeMember’s Agreement also includes a voluntary
cancelation provision, which affords him the option to unilaterally cancel at
any time, for any reason, by paying only half of the remaining balance due
under the AgreementLA Fitness will honor this cancellation provision in his
Agreement should he elect to take advantage of itOtherwise, member should be
expected to honor his Agreement as LA Fitness stands ready to provide the
services for which he contracted
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I am not satisfied with this resolutionI was pressured into signing this contract without having an opportunity to read it firstI signed and initialed a blank iPadHe assured me that the contract was as he described, yet he did not tell me it was a week programMore importantly, prior to me signing this agreement he knew I would be leaving in DecemberAll I am asking is for the early buy out termination fee to be waved, or at the least reduced in half.
Regards,
*** ***
Management has made several attempts to contact *** *** regarding the cancellation of his monthly billed membershipWe encourage him to return our call thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this
resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Update: I have checked and they have changed my home club to the correct oneThank you for your help
Regards,
*** ***
Member purchased personal training services pursuant to a
written and fully executed agreement (“Agreement”)The Agreement was for a
minimum initial term of months, beginning 7/3/(the “Initial Term”)
Member paid a total of $up front, which included the processing fee and
payment
for the first month of personal training sessionsMember further
agreed to make more payments, in the amount of $each, every month,
beginning 8/2/15, for the remainder of the Initial TermThese terms are
clearly and conspicuously set forth on page of her agreement and she
acknowledged her understanding of these billing terms by initialing the three
separate sections outlining the payment scheduleMember’s Agreement also
includes a voluntary cancelation provision, which affords her the option to
unilaterally cancel at any time, for any reason, by paying only half of the
remaining balance due under the AgreementThis provision is clearly outlined
on page of her AgreementIn addition, her Agreement included a New Client
Checklist which outlined key terms, including her acknowledgement that she
received and read a copy of her Agreement with the initial term of months
and the voluntary cancellation provisionThis Checklist was reviewed with her
at the time of the sale, as acknowledged by her signature and initials on the
New Client ChecklistIt should be noted that member signed for and initialed
hard copies of the Agreement and New Client Checklist that were clearly visible
to her at the time of signingShe did not sign or initial digitally on an electronic
signature pad (copies of the Agreement and New Client Checklist are included
with this response)Member’s personal training services agreement specifically
provided her with a day right to cancel if these terms did not match her
understanding (or for any reason) for a full refundHowever, she did not
exercise this option within the rescission periodThus, under the clear and
explicit terms of the Agreement, she is not entitled to a refund or to
terminate the Agreement and abandon her contractual obligations early without a
feeLA Fitness will honor the voluntary cancellation provision in her
Agreement should she elect to take advantage of itOtherwise, member should be
expected to honor her Agreement as LA Fitness stands ready to provide the
services for which she contracted
We appreciate member’s feedback and apologize for her experienceThis is not the type of experience LA Fitness wants any of its members to haveOur District Manager, *** *., attempted to contacted member to address her concerns as well as with the employees involved accordinglyHowever, the
circumstances do not relieve her of her obligation to the remaining term of personal training services agreementIf she no longer wishes to continue with her personal training agreement, her agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of theremaining balance due under the agreementLA Fitness will honor this provision of her personal training agreement should she elect to take advantage of itOtherwise, we encourage her to return our District Manager’s call for further assistance
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID
*** and while I find the response less than satisfactory, I will wait for the business to perform this action and, if it does, will consider this complaint resolved I was given only months to complete the remaining sessions- I am a student and may be unable to complete them in this time, but I see no other option for action moving forward I am surprised that the business fought so hard against giving me a refund- a few hundred dollars must be a drop in the bucket to a multi-million dollar company, but it is a lot of money to a medical student I find it wrong that I had to file a complaint with the Revdex.com in order to have anyone at the corporate office take my complaint of a falsified contract seriously
Thank you for your assistance with this matter.
Regards,
*** ***
This response will serve as written confirmation that member's personal training agreement has been cancelled with no further billing or obligation
The service remains available for member to utilize and LA Fitness stands ready to continue to provide the services for which member contracted at our *** *** - *** *** location until the other location opens
Our Regional Vice President contacted member to address his concernsWe apologize for the sessions that were missedThis is not the experience we want any of our member’s to have and we offered to provide member with free sessions to compensate him for his experienceHowever, member declined
the offer and instead elected to take advantage of the voluntary cancellation provision of his personal training agreement which affords him the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreementHe paid the fee on 3/13/and we cancelled the remaining term of his personal training agreement accordingly
Management contact Ms*** on 6/30/and issued a refund in the amount of $back to the Amex cardRefunds take about 5-business days to be refundedMember is satisfiedThank you
Management spoke to *** *** on 2/18/regarding the incident that occurred when he tried tobring a friend on a VIP passWe apologize for the incident and offered a daypassMember declined and stated he appreciated the follow upThank you
Our records reflect that member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”)The Agreement was for a minimum initial term of months, beginning 2/24/17(the “Initial Term”). She paid a total of $up front, which included the
enrollment fee, processing fee and payment for the first month of personal training servicesShe further agreed to make more consecutive monthly payments, in the amount of $200.00, beginning 3/24/17, for the remainder of the Initial TermThese terms are clearly outlined on page of the Agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule section of the AgreementHer Agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the AgreementThis provision is clearly outlined on page of the agreementIn addition, her Agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement with the initial term of months and the voluntary cancellation provisionThis Checklist was reviewed with her at the time of the sale, as acknowledged by her signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response)Our records do not reflect that member has paid such a cancellation fee to terminate the Agreement earlyThus, under the clear and explicit terms of the Agreement, member has continued to be billed in accordance with the terms of the Agreement and she is not entitled to a refund or to terminate the Agreement and abandon her contractual obligations (which were very clearly spelled out for her and acknowledged by her) early without a feeLA Fitness will honor the voluntary cancelation provision of the Agreement should member elect to terminate her Agreement early
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I understand that my trainer leaving does not dismiss the contract, but the fact that the quality of the training I have received does not meet the quality that was promised to me doesI should not have to continue going to different trainer to see if they are meeting the quality that was already not deliveredI have yet to be contacted aside from this messageI would like to receive a call to speak to someone regarding this issueI have tried calling my gym and no one returns my calls or can provide me the appropriate information.
Regards,
*** ***
Management contacted *** *** regarding the cancellation of his monthly billed fitness membershipWe confirmed that his cancellation was received and no further billing will occurMember is satisfied and we believe this matter to be resolvedThank you