Management spoke with Mr*** regarding his concernsManagement as a customer consideration, agreed to refund an additional $(total refund $59.98)Refunds typically could take up to 5-business days to complete and will be applied to the Visa Card used for paymentManagement also
cancelled Mr*** membership with no further billing effective 12/27/We believe this matter to be resolvedThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
attached is the email I received from *** *** at LA Fitness back on October It outlines that he is changing my contract from months to monthsI then responded to him with my attached response agreeing to the month contract and listing my credit card payments to date(payments) and then listing the next payments onNovember 19,December 19andJanuary 19as the final payments for a total of paymentsI never heard any response from him
Also, this is the message copied below from the Revdex.com complaint from LA Fitness concerning the month agreement but listing the last cc charge asFebruary That would make payments for a month contractWhile I accept the month contract change from the month contract, I would like the following items clarified:
The final credit card charge will be onJanuary 19, 2017(notFebruary 19)
The contract will terminate immediately after thatJanuary 19thcharge without me having to request termination at that time.
Thanks for your help
*** ***
Complaint ID ***
"Our District Vice President contacted *** *** to discuss his concerns. As a customer service accommodation, he agreed with *** *** to essentially change his contract to a 6-month term, instead of months, while honoring the lower per session rate that is available based on a member’s 12-month commitment. Accordingly, after member’s billing on2/19/2017, should he elect to cancel, he will need to request such a cancellation and we will honor it at no additional costOur District Vice President provided him with both his email and phone number for direct contact
Additionally, if member no longer wishes to continue with his valid Agreement prior to that date, LA Fitness will honor the voluntary cancellation provision of the Agreement should he elect to take advantage of it
We believe this to be a fair and reasonable resolution to this issue."
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
*** *** complaint arise from several incidents that occurred in our *** ***, ** locationBased solely on*** *** misconduct at that time, we revoked his membership in accordance with the standard terms of his LA Fitness membership agreement effective 6/29/
In particular, those terms
clearly state that “During Club use, all Members and guests will refrain from engaging in loud, foul or slanderous language or molesting, badgering or harassing other Members or club employees, agents and contractorsThreatening or violent conduct is prohibited.” Please note that LA Fitness does not take any pleasure in revoking the membership of a paying customer, and we will only do so when justified and warranted, as in this case
In addition, *** *** was advised of this decision and the reasons for itWhile he may disagree with LA Fitness’s decision, we firmly believe that it was in the best interests of our other customers, guests and employeesThank you
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”)The Agreement was for a minimum initial term of months, beginning 4/19/(the “Initial Term”)Member paid a total of $up front, which included the enrollment fee, processing
fee and payment for the first month of personal training servicesHe further agreed to make more consecutive monthly payments, in the amount of $280.00, beginning 5/19/2016, for the remainder of the Initial TermThese terms are clearly outlined on page of the Agreement and he acknowledged his understanding of these billing terms by initialing three separate sections of the payment schedule section of the Agreement
His Agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the AgreementThis provision is clearly outlined on page of the agreementIn addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement with the initial term of months and the voluntary cancellation provisionThis Checklist was reviewed with him at the time of the sale, as acknowledged by his signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response)Thus, under the clear and explicit terms of the Agreement, member is not entitled to a refund or to terminate the Agreement and abandon his contractual obligations (which were very clearly spelled out for him and acknowledged by him) early without a fee
However, as of the time of this response, member has disputed the payments with his bank and defaulted on the agreement termSince it is apparent that he now has no intention to fulfill his contractual obligation to the remaining personal training agreement term, we have released him from this obligation to make the remaining payments due under her agreementAdditionally, LA Fitness will not pursue him for the outstanding balance he currently owesPlease note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member
We believe this to be a fair and reasonable resolution to this issue
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. Im responding to your email that I just read yesterday night, I don't agree with the business response, *** call me and ask me to go to the gym to have a training session with him but I explain him that my knee is injured with the other trainer and I had too much pain, they never try to address my concern they only try to keep me going with different trainers to avoid the problem they cause, and that's is not professional they do not comply with the contract that they where going to train me after 8:pm and they put me with a trainer that instead taking care of me in my training session was flirting with a girl during my time session, when I ask him why he was doing that he tell me is not my business, but I consider if Im paying for the session he is not supposed to train her he has to pay attention to me, I had tell them that I can do certain exercises because of the condition of my knee and he did not care anything about that and I had tell him that I had pain on my knee and he had told me why you come to the gym, why you don't stay at home, his name is *** ***Im not satisfied with their response because they are not addressing the complaint about they do not comply with the contract , they said that they offer me to cancel the contract and paid 50% but that is not true now they are telling that to Revdex.com, but again they do not comply with the contract and when I ask to talk to a supervisor by phone they just make fool of me and hang up the calls, and then when I finally talk to *** *** he tell me he was going to cancel the contract due to my bad experience with all the trainers and instead of that, they continue charging my banking account and when I ask him why he tell me he is not going to cancel anything, for all that reasons I need Revdex.com to continue with my case. --------------------------------------------------------------------------------...⇄ ***, estoy contestando este email que apenas lo lei ayer de marzo por un error de mi computadora se habia ido a junk mail, yo no estoy de acuerdo con la repuesta de La Fitness porque ellos nunca trataron de arreglar la situacion sino mas bien de ganar tiempo para no cancelar el contrato que desde un principio incumplieron ya que antes de contratar el servicio con ellos yo solicite que nse me entrenara despues de las 8:pm, la primera session que tuve fue con *** a esa hora pero ella dijo que no podia hacerlo mas, despues me pusieron con otro entrenador en la mañana pero esta persona muchas de las veces no aparecia a la session y de todas maneras la cobraba, por ese motivo fui al otro gimnasio en long beach y me asignaron a *** yo estaba muy contenta con el pero el renuncio a su trabajo y me asignaron a *** *** quien ademas de causar que la lastimadura de mi rodilla se empeorara, por la negligencia en vez de entrenarme a mi durante mi sesion se dedicaba entrenar a una muchacha que no pagaba por la sesion en el tiempo por el que yo estaba pagando y cuando le reclame por esta situacion el me dijo que no me entrometa en sus asuntos y que si tanto me dolia mi rodilla que porque no me quedaba en mi casa, yo hable con el manager del gymnasio para que me cambiara de entrenador y el me dijo que no tenian otra persona y que si queria al entrenador master debia pagar mas dinero, hable tambien a la corporacion con mi quey *** me dijo que iban a cancelar el contrato por todos estos inconvenientes y me iban a devolver el dinero a mi cuenta desde noviembre y no lo hicieron en vez de eso siguieron cobrando dinero a mi tarjeta de debito y cuando les reclame porque lo no habian cancelado se burlaron de mi y lo unico que hacian era cortar la llamada cuando trataba de hablar con un supervisor y me decian que el supervisor no estaba para atenderme a mi y que si no les seguia pagando me iban a mandar a coleccion y que iba a perder mas, la actitud de todas estas personas no fue nada professional y es por eso que yo presente mi queante el Revdex.com, con todos estos antecedentes le solicito que mi caso continue y que se vaya a una sesion de arbitraje para que sea una tercera persona quien decida esta situacion, Por la atencion que de a la presente le anticipo mis agradecimeintos,*** ***
Management agreed to refund last months dues of $back to the *** card on file. The refund could take up to 5-days to be processedWe believe this matter to be resolvedThank you
Management contacted *** *** regarding his concerns with the billing on his membership that was acquired by LA Fitness from Hour Fitness on 11/20/*** *** stated that he requested a cancellation with Hour Fitness prior to the acquisition of his membership
However, we have
no record of receipt of such a cancellation requestAs a courtesy, we have completed a cancellation for both *** and *** *** membershipsA refund in the amount of $is being processed back to the *** Card on fileRefunds typically take 5-business days to completeWe believe this matter to be resolvedThank you
Management has made several attempts to contact *** *** We have yet to receive a return callWe encourage her to return our call of contact her home clubThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the
business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Management spoke to *** *** on 5/8/regarding the cancellation of his monthly billed membershipWe did not receive any prior notice to cancel however he claims to have cancelled along with *** ***As a resolution a month refund has been processed back to the *** on file in the
amount of $Refunds take 5-business days to be refunded backMember is satisfiedThank you
Revdex.com:
I have reviewed
the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Management contacted *** *** regarding his concerns with the billing on his individual monthly dues membership which was cancelled July 2,
A new family membership was established for *** *** on July 2, and includes *** *** We strive to provide excellent customer
service and we regret that *** *** felt there was a miscommunication regarding charges on both his cancelled and new membership
As a courtesy, a total refund of $was processed back to the Checking Account on fileRefunds typically take 7-business days to completeWe believe this matter to be resolvedThank you
Our District Manager met with member personally to address her concerns and we cancelled the remaining term of her personal training agreement with no further billing or obligation
Our District Manager contacted and spoke to member regarding her concernsHer personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreement
However, we offered to reduce the cancellation fee from 50% down to 33%Member informed us that she would call back to take advantage of the reduced cancellation fee to terminate her agreement early
Management spoke to *** *** and he claims to have cancelled his monthly billed fitness membership when he stopped attendingUnfortunately our records indicate no such request was received which resulting in the monthly dues to be billedDue to outdated billing information on file *** ***'s membership went into a unbillable status which resulted in a balance for the monthly dues for the months of March, April and May
Therefore, his request for a refund is denied LA Fitness provides members with the option to cancel their membership at any location between the hours of 8AM-5PM Monday thru Friday, but we strongly advise that member’s mail in a written cancellation request via certified mail to ensure return receiptThis cancellation policy is not designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properly.
With that being said, as a courtesy per his request an immediate cancellation has been processed and no further billing will occurThe balance in the amount of $ has been waived and no further balance is owedWe believe this matter to be resolved no further action will be takenThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.We have not received one call about resolving this, and when was the aforementioned positive feedback attained, is there proof of this or that services satisfactory to honoring the contract were performed by LA FitnessThe services were sub-par and are not worthy of the price charged or the commitments promisedWe have no interest in continuing this service and are surprised to be forced into paying to get out of a contract that LA Fitness has not honored with their level of serviceLA Fitness has failed to honor their commitment.Also, we have cancelled our standard membership and we have been billed for it sinceThis is in no way acceptable, but continues to illustrate the problems I have with this organization and why I have no faith in them, nor will continue any services
Regards,
*** ***
Management contacted Mr*** to follow up on his concerns regarding his cancellationThe cancellation of his monthly dues membership was completed on 8/14/During their initial conversation, management advised Mr*** that the balance on his account, in the amount of $32.46, was currently pending but once returned as unpaid would be waived in fullThe balance on Mr***’s membership posted and has been waivedWe have provided Mr*** with direct contact information should he have any additional concernsThank you
Management spoke to Mr*** on 1/20/in regards toall three of his monthly billed membershipsPer his request a cancellation wasprocessed on 1/16/for all three memberships and no further billing willoccur. A refund in the amount of $264.92has been processed back to the Visa card
Refunds take about 5-business daysto be refunded backMember is satisfiedThank youTell us why here
Management spoke with Mr*** regarding his concernsManagement as a customer consideration, agreed to refund an additional $(total refund $59.98)Refunds typically could take up to 5-business days to complete and will be applied to the Visa Card used for paymentManagement also
cancelled Mr*** membership with no further billing effective 12/27/We believe this matter to be resolvedThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
attached is the email I received from *** *** at LA Fitness back on October It outlines that he is changing my contract from months to monthsI then responded to him with my attached response agreeing to the month contract and listing my credit card payments to date(payments) and then listing the next payments onNovember 19,December 19andJanuary 19as the final payments for a total of paymentsI never heard any response from him
Also, this is the message copied below from the Revdex.com complaint from LA Fitness concerning the month agreement but listing the last cc charge asFebruary That would make payments for a month contractWhile I accept the month contract change from the month contract, I would like the following items clarified:
The final credit card charge will be onJanuary 19, 2017(notFebruary 19)
The contract will terminate immediately after thatJanuary 19thcharge without me having to request termination at that time.
Thanks for your help
*** ***
Complaint ID ***
"Our District Vice President contacted *** *** to discuss his concerns. As a customer service accommodation, he agreed with *** *** to essentially change his contract to a 6-month term, instead of months, while honoring the lower per session rate that is available based on a member’s 12-month commitment. Accordingly, after member’s billing on2/19/2017, should he elect to cancel, he will need to request such a cancellation and we will honor it at no additional costOur District Vice President provided him with both his email and phone number for direct contact
Additionally, if member no longer wishes to continue with his valid Agreement prior to that date, LA Fitness will honor the voluntary cancellation provision of the Agreement should he elect to take advantage of it
We believe this to be a fair and reasonable resolution to this issue."
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
*** *** complaint arise from several incidents that occurred in our *** ***, ** locationBased solely on*** *** misconduct at that time, we revoked his membership in accordance with the standard terms of his LA Fitness membership agreement effective 6/29/
In particular, those terms
clearly state that “During Club use, all Members and guests will refrain from engaging in loud, foul or slanderous language or molesting, badgering or harassing other Members or club employees, agents and contractorsThreatening or violent conduct is prohibited.” Please note that LA Fitness does not take any pleasure in revoking the membership of a paying customer, and we will only do so when justified and warranted, as in this case
In addition, *** *** was advised of this decision and the reasons for itWhile he may disagree with LA Fitness’s decision, we firmly believe that it was in the best interests of our other customers, guests and employeesThank you
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”)The Agreement was for a minimum initial term of months, beginning 4/19/(the “Initial Term”)Member paid a total of $up front, which included the enrollment fee, processing
fee and payment for the first month of personal training servicesHe further agreed to make more consecutive monthly payments, in the amount of $280.00, beginning 5/19/2016, for the remainder of the Initial TermThese terms are clearly outlined on page of the Agreement and he acknowledged his understanding of these billing terms by initialing three separate sections of the payment schedule section of the Agreement
His Agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the AgreementThis provision is clearly outlined on page of the agreementIn addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement with the initial term of months and the voluntary cancellation provisionThis Checklist was reviewed with him at the time of the sale, as acknowledged by his signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response)Thus, under the clear and explicit terms of the Agreement, member is not entitled to a refund or to terminate the Agreement and abandon his contractual obligations (which were very clearly spelled out for him and acknowledged by him) early without a fee
However, as of the time of this response, member has disputed the payments with his bank and defaulted on the agreement termSince it is apparent that he now has no intention to fulfill his contractual obligation to the remaining personal training agreement term, we have released him from this obligation to make the remaining payments due under her agreementAdditionally, LA Fitness will not pursue him for the outstanding balance he currently owesPlease note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member
We believe this to be a fair and reasonable resolution to this issue
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. Im responding to your email that I just read yesterday night, I don't agree with the business response, *** call me and ask me to go to the gym to have a training session with him but I explain him that my knee is injured with the other trainer and I had too much pain, they never try to address my concern they only try to keep me going with different trainers to avoid the problem they cause, and that's is not professional they do not comply with the contract that they where going to train me after 8:pm and they put me with a trainer that instead taking care of me in my training session was flirting with a girl during my time session, when I ask him why he was doing that he tell me is not my business, but I consider if Im paying for the session he is not supposed to train her he has to pay attention to me, I had tell them that I can do certain exercises because of the condition of my knee and he did not care anything about that and I had tell him that I had pain on my knee and he had told me why you come to the gym, why you don't stay at home, his name is *** ***Im not satisfied with their response because they are not addressing the complaint about they do not comply with the contract , they said that they offer me to cancel the contract and paid 50% but that is not true now they are telling that to Revdex.com, but again they do not comply with the contract and when I ask to talk to a supervisor by phone they just make fool of me and hang up the calls, and then when I finally talk to *** *** he tell me he was going to cancel the contract due to my bad experience with all the trainers and instead of that, they continue charging my banking account and when I ask him why he tell me he is not going to cancel anything, for all that reasons I need Revdex.com to continue with my case. --------------------------------------------------------------------------------...⇄ ***, estoy contestando este email que apenas lo lei ayer de marzo por un error de mi computadora se habia ido a junk mail, yo no estoy de acuerdo con la repuesta de La Fitness porque ellos nunca trataron de arreglar la situacion sino mas bien de ganar tiempo para no cancelar el contrato que desde un principio incumplieron ya que antes de contratar el servicio con ellos yo solicite que nse me entrenara despues de las 8:pm, la primera session que tuve fue con *** a esa hora pero ella dijo que no podia hacerlo mas, despues me pusieron con otro entrenador en la mañana pero esta persona muchas de las veces no aparecia a la session y de todas maneras la cobraba, por ese motivo fui al otro gimnasio en long beach y me asignaron a *** yo estaba muy contenta con el pero el renuncio a su trabajo y me asignaron a *** *** quien ademas de causar que la lastimadura de mi rodilla se empeorara, por la negligencia en vez de entrenarme a mi durante mi sesion se dedicaba entrenar a una muchacha que no pagaba por la sesion en el tiempo por el que yo estaba pagando y cuando le reclame por esta situacion el me dijo que no me entrometa en sus asuntos y que si tanto me dolia mi rodilla que porque no me quedaba en mi casa, yo hable con el manager del gymnasio para que me cambiara de entrenador y el me dijo que no tenian otra persona y que si queria al entrenador master debia pagar mas dinero, hable tambien a la corporacion con mi quey *** me dijo que iban a cancelar el contrato por todos estos inconvenientes y me iban a devolver el dinero a mi cuenta desde noviembre y no lo hicieron en vez de eso siguieron cobrando dinero a mi tarjeta de debito y cuando les reclame porque lo no habian cancelado se burlaron de mi y lo unico que hacian era cortar la llamada cuando trataba de hablar con un supervisor y me decian que el supervisor no estaba para atenderme a mi y que si no les seguia pagando me iban a mandar a coleccion y que iba a perder mas, la actitud de todas estas personas no fue nada professional y es por eso que yo presente mi queante el Revdex.com, con todos estos antecedentes le solicito que mi caso continue y que se vaya a una sesion de arbitraje para que sea una tercera persona quien decida esta situacion, Por la atencion que de a la presente le anticipo mis agradecimeintos,*** ***
Management agreed to refund last months dues of $back to the *** card on file. The refund could take up to 5-days to be processedWe believe this matter to be resolvedThank you
Management contacted *** *** regarding his concerns with the billing on his membership that was acquired by LA Fitness from Hour Fitness on 11/20/*** *** stated that he requested a cancellation with Hour Fitness prior to the acquisition of his membership
However, we have
no record of receipt of such a cancellation requestAs a courtesy, we have completed a cancellation for both *** and *** *** membershipsA refund in the amount of $is being processed back to the *** Card on fileRefunds typically take 5-business days to completeWe believe this matter to be resolvedThank you
Management has made several attempts to contact *** *** We have yet to receive a return callWe encourage her to return our call of contact her home clubThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the
business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Management spoke to *** *** on 5/8/regarding the cancellation of his monthly billed membershipWe did not receive any prior notice to cancel however he claims to have cancelled along with *** ***As a resolution a month refund has been processed back to the *** on file in the
amount of $Refunds take 5-business days to be refunded backMember is satisfiedThank you
Revdex.com:
I have reviewed
the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Management contacted *** *** regarding his concerns with the billing on his individual monthly dues membership which was cancelled July 2,
A new family membership was established for *** *** on July 2, and includes *** *** We strive to provide excellent customer
service and we regret that *** *** felt there was a miscommunication regarding charges on both his cancelled and new membership
As a courtesy, a total refund of $was processed back to the Checking Account on fileRefunds typically take 7-business days to completeWe believe this matter to be resolvedThank you
Our District Manager met with member personally to address her concerns and we cancelled the remaining term of her personal training agreement with no further billing or obligation
Our District Manager contacted and spoke to member regarding her concernsHer personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreement
However, we offered to reduce the cancellation fee from 50% down to 33%Member informed us that she would call back to take advantage of the reduced cancellation fee to terminate her agreement early
Management spoke to *** *** and he claims to have cancelled his monthly billed fitness membership when he stopped attendingUnfortunately our records indicate no such request was received which resulting in the monthly dues to be billedDue to outdated billing information on file *** ***'s membership went into a unbillable status which resulted in a balance for the monthly dues for the months of March, April and May
Therefore, his request for a refund is denied LA Fitness provides members with the option to cancel their membership at any location between the hours of 8AM-5PM Monday thru Friday, but we strongly advise that member’s mail in a written cancellation request via certified mail to ensure return receiptThis cancellation policy is not designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properly.
With that being said, as a courtesy per his request an immediate cancellation has been processed and no further billing will occurThe balance in the amount of $ has been waived and no further balance is owedWe believe this matter to be resolved no further action will be takenThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.We have not received one call about resolving this, and when was the aforementioned positive feedback attained, is there proof of this or that services satisfactory to honoring the contract were performed by LA FitnessThe services were sub-par and are not worthy of the price charged or the commitments promisedWe have no interest in continuing this service and are surprised to be forced into paying to get out of a contract that LA Fitness has not honored with their level of serviceLA Fitness has failed to honor their commitment.Also, we have cancelled our standard membership and we have been billed for it sinceThis is in no way acceptable, but continues to illustrate the problems I have with this organization and why I have no faith in them, nor will continue any services
Regards,
*** ***
Management contacted Mr*** to follow up on his concerns regarding his cancellationThe cancellation of his monthly dues membership was completed on 8/14/During their initial conversation, management advised Mr*** that the balance on his account, in the amount of $32.46, was currently pending but once returned as unpaid would be waived in fullThe balance on Mr***’s membership posted and has been waivedWe have provided Mr*** with direct contact information should he have any additional concernsThank you
Management spoke to Mr*** on 1/20/in regards toall three of his monthly billed membershipsPer his request a cancellation wasprocessed on 1/16/for all three memberships and no further billing willoccur. A refund in the amount of $264.92has been processed back to the Visa card
Refunds take about 5-business daysto be refunded backMember is satisfiedThank youTell us why here