Management contacted *** *** regarding her concerns with the cancellation of her monthly dues membershipLA Fitness provides members with the option to cancel their membership at any location between the hours of 8AM-5PM Monday through Friday, but we strongly encourage that members mail in a
written cancellation request via certified mail to ensure return-receiptThis cancellation policy is not designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properly*** *** states that she attempted to cancel via mail
However, we have no record of receipt of such a cancellation requestAs a result, no cancellation was processed and the monthly billing continued based on agreement termsAs a courtesy, we have processed a cancellation and agreed to waive the balance of $We believe this matter to be resolvedThank you
Revdex.com:
I have reviewed
the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. ---------- Forwarded message ----------From: *** *** ***Date: Sat, Jun 27, at 9:AMSubject: Re: You have a new message from the Revdex.comTo: *** ***I haven't been able to book sessions due to their lack of PTs in the location I signed up at. That is in my complaint I filed Still want my money back *** ***Benefits ConsultantDirect: ***Fax: ***
Management agreed to refund last months dues of $back to the *** card on file. The refund could take up to 5-days to be processedWe believe this matter to be resolvedThank you
Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
attached is the email I received from *** *** at LA Fitness back on October It outlines that he is changing my contract from months to monthsI then responded to him with my attached response agreeing to the month contract and listing my credit card payments to date(payments) and then listing the next payments onNovember 19,December 19andJanuary 19as the final payments for a total of paymentsI never heard any response from him
Also, this is the message copied below from the Revdex.com complaint from LA Fitness concerning the month agreement but listing the last cc charge asFebruary That would make payments for a month contractWhile I accept the month contract change from the month contract, I would like the following items clarified:
The final credit card charge will be onJanuary 19, 2017(notFebruary 19)
The contract will terminate immediately after thatJanuary 19thcharge without me having to request termination at that time.
Thanks for your help
*** ***
Complaint ID ***
"Our District Vice President contacted *** *** to discuss his concerns. As a customer service accommodation, he agreed with *** *** to essentially change his contract to a 6-month term, instead of months, while honoring the lower per session rate that is available based on a member’s 12-month commitment. Accordingly, after member’s billing on2/19/2017, should he elect to cancel, he will need to request such a cancellation and we will honor it at no additional costOur District Vice President provided him with both his email and phone number for direct contact
Additionally, if member no longer wishes to continue with his valid Agreement prior to that date, LA Fitness will honor the voluntary cancellation provision of the Agreement should he elect to take advantage of it
We believe this to be a fair and reasonable resolution to this issue."
Member’s personal training agreement includes a provision that allows her to terminate the agreement early without a fee if, she relocates more than miles from the residence as stated in the contract and LA Fitness cannot provide comparable facilities and services within miles of her new
residence (written verification of new residence required)
Member provided evidence of such a relocation and we cancelled the remaining term of her personal training agreement, with no further billing or obligation, on 11/14/However, such a cancellation does not entitle member to a refund of sessions that were available to her, but she did not use, prior to such a cancellationThus, there is no refund owed to member
Management contacted *** *** regarding his concerns with the billing on his membership that was acquired by LA Fitness from Hour Fitness on 11/20/*** *** stated that he requested a cancellation with Hour Fitness prior to the acquisition of his membership
However, we have
no record of receipt of such a cancellation requestAs a courtesy, we have completed a cancellation for both *** and *** *** membershipsA refund in the amount of $is being processed back to the *** Card on fileRefunds typically take 5-business days to completeWe believe this matter to be resolvedThank you
The remaining personal training sessions are not refundableWe have personal trainers available to provide the services for which she contractWe urge member to return *** call for further assistanceShe can reach him directly at***
Our District Manager contacted and spoke to member regarding her concernsHer personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreement
However, we offered to reduce the cancellation fee from 50% down to 33%Member informed us that she would call back to take advantage of the reduced cancellation fee to terminate her agreement early
Management contacted *** *** regarding his concerns with the billing on his individual monthly dues membership which was cancelled July 2,
A new family membership was established for *** *** on July 2, and includes *** *** We strive to provide excellent customer
service and we regret that *** *** felt there was a miscommunication regarding charges on both his cancelled and new membership
As a courtesy, a total refund of $was processed back to the Checking Account on fileRefunds typically take 7-business days to completeWe believe this matter to be resolvedThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to
me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.We have not received one call about resolving this, and when was the aforementioned positive feedback attained, is there proof of this or that services satisfactory to honoring the contract were performed by LA FitnessThe services were sub-par and are not worthy of the price charged or the commitments promisedWe have no interest in continuing this service and are surprised to be forced into paying to get out of a contract that LA Fitness has not honored with their level of serviceLA Fitness has failed to honor their commitment.Also, we have cancelled our standard membership and we have been billed for it sinceThis is in no way acceptable, but continues to illustrate the problems I have with this organization and why I have no faith in them, nor will continue any services
Regards,
*** ***
Revdex.com:
I have reviewed
the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”)His Agreement includes a voluntary cancelation provision, which affords him the option tunilaterally cancel at any time, for any reason, by paying only half of the remaining balance due
under the AgreementThis provision is clearly outlined on page of the agreement
In addition, his agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement with the voluntary cancellation provisionThis Checklist was reviewed with him at the time of the sale, as acknowledged by his signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response)
Thus, under the clear and explicit terms of the Agreement, he is not entitled to terminate the personal training agreement and abandon his contractual obligations (which were very clearly spelled out for him and acknowledged by him) early without a feeLA Fitness will honor this voluntary cancellation provision of member’s agreement should he elect to take advantage of itOtherwise, member should be expected to honor his agreement as LA Fitness stands ready to provide the services for which he contracted
Member’s personal training agreement clearly states that training sessions will expire days after the last billingThis provision is clearly outlined on page of the Agreement as we all the New Client Checklist which was included with a copy of the agreementAccordingly, any unused sessions
expired days after member completed the initial termHowever, our District Operations Manager contacted member regarding her concernsWe reinstated the expired sessions and will allow member until the end of the year, 12/31/17, to complete her remaining sessionsPlease note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member
Management spoke to Mr*** on 1/20/in regards toall three of his monthly billed membershipsPer his request a cancellation wasprocessed on 1/16/for all three memberships and no further billing willoccur. A refund in the amount of $264.92has been processed back to the Visa card
Refunds take about 5-business daysto be refunded backMember is satisfiedThank youTell us why here
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. Im responding to your email that I just read yesterday night, I don't agree with the business response, *** call me and ask me to go to the gym to have a training session with him but I explain him that my knee is injured with the other trainer and I had too much pain, they never try to address my concern they only try to keep me going with different trainers to avoid the problem they cause, and that's is not professional they do not comply with the contract that they where going to train me after 8:pm and they put me with a trainer that instead taking care of me in my training session was flirting with a girl during my time session, when I ask him why he was doing that he tell me is not my business, but I consider if Im paying for the session he is not supposed to train her he has to pay attention to me, I had tell them that I can do certain exercises because of the condition of my knee and he did not care anything about that and I had tell him that I had pain on my knee and he had told me why you come to the gym, why you don't stay at home, his name is *** ***Im not satisfied with their response because they are not addressing the complaint about they do not comply with the contract , they said that they offer me to cancel the contract and paid 50% but that is not true now they are telling that to Revdex.com, but again they do not comply with the contract and when I ask to talk to a supervisor by phone they just make fool of me and hang up the calls, and then when I finally talk to *** *** he tell me he was going to cancel the contract due to my bad experience with all the trainers and instead of that, they continue charging my banking account and when I ask him why he tell me he is not going to cancel anything, for all that reasons I need Revdex.com to continue with my case. --------------------------------------------------------------------------------...⇄ ***, estoy contestando este email que apenas lo lei ayer de marzo por un error de mi computadora se habia ido a junk mail, yo no estoy de acuerdo con la repuesta de La Fitness porque ellos nunca trataron de arreglar la situacion sino mas bien de ganar tiempo para no cancelar el contrato que desde un principio incumplieron ya que antes de contratar el servicio con ellos yo solicite que nse me entrenara despues de las 8:pm, la primera session que tuve fue con *** a esa hora pero ella dijo que no podia hacerlo mas, despues me pusieron con otro entrenador en la mañana pero esta persona muchas de las veces no aparecia a la session y de todas maneras la cobraba, por ese motivo fui al otro gimnasio en long beach y me asignaron a *** yo estaba muy contenta con el pero el renuncio a su trabajo y me asignaron a *** *** quien ademas de causar que la lastimadura de mi rodilla se empeorara, por la negligencia en vez de entrenarme a mi durante mi sesion se dedicaba entrenar a una muchacha que no pagaba por la sesion en el tiempo por el que yo estaba pagando y cuando le reclame por esta situacion el me dijo que no me entrometa en sus asuntos y que si tanto me dolia mi rodilla que porque no me quedaba en mi casa, yo hable con el manager del gymnasio para que me cambiara de entrenador y el me dijo que no tenian otra persona y que si queria al entrenador master debia pagar mas dinero, hable tambien a la corporacion con mi quey *** me dijo que iban a cancelar el contrato por todos estos inconvenientes y me iban a devolver el dinero a mi cuenta desde noviembre y no lo hicieron en vez de eso siguieron cobrando dinero a mi tarjeta de debito y cuando les reclame porque lo no habian cancelado se burlaron de mi y lo unico que hacian era cortar la llamada cuando trataba de hablar con un supervisor y me decian que el supervisor no estaba para atenderme a mi y que si no les seguia pagando me iban a mandar a coleccion y que iba a perder mas, la actitud de todas estas personas no fue nada professional y es por eso que yo presente mi queante el Revdex.com, con todos estos antecedentes le solicito que mi caso continue y que se vaya a una sesion de arbitraje para que sea una tercera persona quien decida esta situacion, Por la atencion que de a la presente le anticipo mis agradecimeintos,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***
and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Management has made several attempts to contact *** *** We have yet to receive a return callWe encourage her to return our call of contact her home clubThank you
Management contacted *** *** regarding her concerns with the cancellation of her monthly dues membershipLA Fitness provides members with the option to cancel their membership at any location between the hours of 8AM-5PM Monday through Friday, but we strongly encourage that members mail in a
written cancellation request via certified mail to ensure return-receiptThis cancellation policy is not designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properly*** *** states that she attempted to cancel via mail
However, we have no record of receipt of such a cancellation requestAs a result, no cancellation was processed and the monthly billing continued based on agreement termsAs a courtesy, we have processed a cancellation and agreed to waive the balance of $We believe this matter to be resolvedThank you
Revdex.com:
I have reviewed
the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. ---------- Forwarded message ----------From: *** *** ***Date: Sat, Jun 27, at 9:AMSubject: Re: You have a new message from the Revdex.comTo: *** ***I haven't been able to book sessions due to their lack of PTs in the location I signed up at. That is in my complaint I filed Still want my money back *** ***Benefits ConsultantDirect: ***Fax: ***
Management agreed to refund last months dues of $back to the *** card on file. The refund could take up to 5-days to be processedWe believe this matter to be resolvedThank you
La Fitness processed refund in the amount of on 2-26-( refund applied to same account used for payment)
Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
attached is the email I received from *** *** at LA Fitness back on October It outlines that he is changing my contract from months to monthsI then responded to him with my attached response agreeing to the month contract and listing my credit card payments to date(payments) and then listing the next payments onNovember 19,December 19andJanuary 19as the final payments for a total of paymentsI never heard any response from him
Also, this is the message copied below from the Revdex.com complaint from LA Fitness concerning the month agreement but listing the last cc charge asFebruary That would make payments for a month contractWhile I accept the month contract change from the month contract, I would like the following items clarified:
The final credit card charge will be onJanuary 19, 2017(notFebruary 19)
The contract will terminate immediately after thatJanuary 19thcharge without me having to request termination at that time.
Thanks for your help
*** ***
Complaint ID ***
"Our District Vice President contacted *** *** to discuss his concerns. As a customer service accommodation, he agreed with *** *** to essentially change his contract to a 6-month term, instead of months, while honoring the lower per session rate that is available based on a member’s 12-month commitment. Accordingly, after member’s billing on2/19/2017, should he elect to cancel, he will need to request such a cancellation and we will honor it at no additional costOur District Vice President provided him with both his email and phone number for direct contact
Additionally, if member no longer wishes to continue with his valid Agreement prior to that date, LA Fitness will honor the voluntary cancellation provision of the Agreement should he elect to take advantage of it
We believe this to be a fair and reasonable resolution to this issue."
Member’s personal training agreement includes a provision that allows her to terminate the agreement early without a fee if, she relocates more than miles from the residence as stated in the contract and LA Fitness cannot provide comparable facilities and services within miles of her new
residence (written verification of new residence required)
Member provided evidence of such a relocation and we cancelled the remaining term of her personal training agreement, with no further billing or obligation, on 11/14/However, such a cancellation does not entitle member to a refund of sessions that were available to her, but she did not use, prior to such a cancellationThus, there is no refund owed to member
Management contacted *** *** regarding his concerns with the billing on his membership that was acquired by LA Fitness from Hour Fitness on 11/20/*** *** stated that he requested a cancellation with Hour Fitness prior to the acquisition of his membership
However, we have
no record of receipt of such a cancellation requestAs a courtesy, we have completed a cancellation for both *** and *** *** membershipsA refund in the amount of $is being processed back to the *** Card on fileRefunds typically take 5-business days to completeWe believe this matter to be resolvedThank you
The remaining personal training sessions are not refundableWe have personal trainers available to provide the services for which she contractWe urge member to return *** call for further assistanceShe can reach him directly at***
Our District Manager contacted and spoke to member regarding her concernsHer personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreement
However, we offered to reduce the cancellation fee from 50% down to 33%Member informed us that she would call back to take advantage of the reduced cancellation fee to terminate her agreement early
Management contacted *** *** regarding his concerns with the billing on his individual monthly dues membership which was cancelled July 2,
A new family membership was established for *** *** on July 2, and includes *** *** We strive to provide excellent customer
service and we regret that *** *** felt there was a miscommunication regarding charges on both his cancelled and new membership
As a courtesy, a total refund of $was processed back to the Checking Account on fileRefunds typically take 7-business days to completeWe believe this matter to be resolvedThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to
me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.We have not received one call about resolving this, and when was the aforementioned positive feedback attained, is there proof of this or that services satisfactory to honoring the contract were performed by LA FitnessThe services were sub-par and are not worthy of the price charged or the commitments promisedWe have no interest in continuing this service and are surprised to be forced into paying to get out of a contract that LA Fitness has not honored with their level of serviceLA Fitness has failed to honor their commitment.Also, we have cancelled our standard membership and we have been billed for it sinceThis is in no way acceptable, but continues to illustrate the problems I have with this organization and why I have no faith in them, nor will continue any services
Regards,
*** ***
Revdex.com:
I have reviewed
the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”)His Agreement includes a voluntary cancelation provision, which affords him the option tunilaterally cancel at any time, for any reason, by paying only half of the remaining balance due
under the AgreementThis provision is clearly outlined on page of the agreement
In addition, his agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement with the voluntary cancellation provisionThis Checklist was reviewed with him at the time of the sale, as acknowledged by his signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response)
Thus, under the clear and explicit terms of the Agreement, he is not entitled to terminate the personal training agreement and abandon his contractual obligations (which were very clearly spelled out for him and acknowledged by him) early without a feeLA Fitness will honor this voluntary cancellation provision of member’s agreement should he elect to take advantage of itOtherwise, member should be expected to honor his agreement as LA Fitness stands ready to provide the services for which he contracted
Member’s personal training agreement clearly states that training sessions will expire days after the last billingThis provision is clearly outlined on page of the Agreement as we all the New Client Checklist which was included with a copy of the agreementAccordingly, any unused sessions
expired days after member completed the initial termHowever, our District Operations Manager contacted member regarding her concernsWe reinstated the expired sessions and will allow member until the end of the year, 12/31/17, to complete her remaining sessionsPlease note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member
Management spoke to Mr*** on 1/20/in regards toall three of his monthly billed membershipsPer his request a cancellation wasprocessed on 1/16/for all three memberships and no further billing willoccur. A refund in the amount of $264.92has been processed back to the Visa card
Refunds take about 5-business daysto be refunded backMember is satisfiedThank youTell us why here
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. Im responding to your email that I just read yesterday night, I don't agree with the business response, *** call me and ask me to go to the gym to have a training session with him but I explain him that my knee is injured with the other trainer and I had too much pain, they never try to address my concern they only try to keep me going with different trainers to avoid the problem they cause, and that's is not professional they do not comply with the contract that they where going to train me after 8:pm and they put me with a trainer that instead taking care of me in my training session was flirting with a girl during my time session, when I ask him why he was doing that he tell me is not my business, but I consider if Im paying for the session he is not supposed to train her he has to pay attention to me, I had tell them that I can do certain exercises because of the condition of my knee and he did not care anything about that and I had tell him that I had pain on my knee and he had told me why you come to the gym, why you don't stay at home, his name is *** ***Im not satisfied with their response because they are not addressing the complaint about they do not comply with the contract , they said that they offer me to cancel the contract and paid 50% but that is not true now they are telling that to Revdex.com, but again they do not comply with the contract and when I ask to talk to a supervisor by phone they just make fool of me and hang up the calls, and then when I finally talk to *** *** he tell me he was going to cancel the contract due to my bad experience with all the trainers and instead of that, they continue charging my banking account and when I ask him why he tell me he is not going to cancel anything, for all that reasons I need Revdex.com to continue with my case. --------------------------------------------------------------------------------...⇄ ***, estoy contestando este email que apenas lo lei ayer de marzo por un error de mi computadora se habia ido a junk mail, yo no estoy de acuerdo con la repuesta de La Fitness porque ellos nunca trataron de arreglar la situacion sino mas bien de ganar tiempo para no cancelar el contrato que desde un principio incumplieron ya que antes de contratar el servicio con ellos yo solicite que nse me entrenara despues de las 8:pm, la primera session que tuve fue con *** a esa hora pero ella dijo que no podia hacerlo mas, despues me pusieron con otro entrenador en la mañana pero esta persona muchas de las veces no aparecia a la session y de todas maneras la cobraba, por ese motivo fui al otro gimnasio en long beach y me asignaron a *** yo estaba muy contenta con el pero el renuncio a su trabajo y me asignaron a *** *** quien ademas de causar que la lastimadura de mi rodilla se empeorara, por la negligencia en vez de entrenarme a mi durante mi sesion se dedicaba entrenar a una muchacha que no pagaba por la sesion en el tiempo por el que yo estaba pagando y cuando le reclame por esta situacion el me dijo que no me entrometa en sus asuntos y que si tanto me dolia mi rodilla que porque no me quedaba en mi casa, yo hable con el manager del gymnasio para que me cambiara de entrenador y el me dijo que no tenian otra persona y que si queria al entrenador master debia pagar mas dinero, hable tambien a la corporacion con mi quey *** me dijo que iban a cancelar el contrato por todos estos inconvenientes y me iban a devolver el dinero a mi cuenta desde noviembre y no lo hicieron en vez de eso siguieron cobrando dinero a mi tarjeta de debito y cuando les reclame porque lo no habian cancelado se burlaron de mi y lo unico que hacian era cortar la llamada cuando trataba de hablar con un supervisor y me decian que el supervisor no estaba para atenderme a mi y que si no les seguia pagando me iban a mandar a coleccion y que iba a perder mas, la actitud de todas estas personas no fue nada professional y es por eso que yo presente mi queante el Revdex.com, con todos estos antecedentes le solicito que mi caso continue y que se vaya a una sesion de arbitraje para que sea una tercera persona quien decida esta situacion, Por la atencion que de a la presente le anticipo mis agradecimeintos,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***
and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Management has made several attempts to contact *** *** We have yet to receive a return callWe encourage her to return our call of contact her home clubThank you