Member purchased personal training services pursuant to a
written and fully executed agreement (“Agreement”)The Agreement was for a
minimum initial term of months, beginning 7/3/(the “Initial Term”)
Member paid a total of $up front, which included the processing fee and
payment
for the first month of personal training sessionsMember further
agreed to make more payments, in the amount of $each, every month,
beginning 8/2/15, for the remainder of the Initial TermThese terms are
clearly and conspicuously set forth on page of her agreement and she
acknowledged her understanding of these billing terms by initialing the three
separate sections outlining the payment scheduleMember’s Agreement also
includes a voluntary cancelation provision, which affords her the option to
unilaterally cancel at any time, for any reason, by paying only half of the
remaining balance due under the AgreementThis provision is clearly outlined
on page of her AgreementIn addition, her Agreement included a New Client
Checklist which outlined key terms, including her acknowledgement that she
received and read a copy of her Agreement with the initial term of months
and the voluntary cancellation provisionThis Checklist was reviewed with her
at the time of the sale, as acknowledged by her signature and initials on the
New Client ChecklistIt should be noted that member signed for and initialed
hard copies of the Agreement and New Client Checklist that were clearly visible
to her at the time of signingShe did not sign or initial digitally on an electronic
signature pad (copies of the Agreement and New Client Checklist are included
with this response)Member’s personal training services agreement specifically
provided her with a day right to cancel if these terms did not match her
understanding (or for any reason) for a full refundHowever, she did not
exercise this option within the rescission periodThus, under the clear and
explicit terms of the Agreement, she is not entitled to a refund or to
terminate the Agreement and abandon her contractual obligations early without a
feeLA Fitness will honor the voluntary cancellation provision in her
Agreement should she elect to take advantage of itOtherwise, member should be
expected to honor her Agreement as LA Fitness stands ready to provide the
services for which she contracted
Management has made several attempts to contact *** *** regarding the cancellation of his monthly billed membershipWe encourage him to return our call thank you
Management spoke to *** *** regarding her sons monthly billed fitness membershipWe offered to expire ***'s membership and issue a refund, however she declined due to him reactivating in the near futureWe explained that we do not offer the option of transferring memberships and ***
*** understands*** has joined on his own membership therefore no transfer is neededNo further action will be takenThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I understand that my trainer leaving does not dismiss the contract, but the fact that the quality of the training I have received does not meet the quality that was promised to me doesI should not have to continue going to different trainer to see if they are meeting the quality that was already not deliveredI have yet to be contacted aside from this messageI would like to receive a call to speak to someone regarding this issueI have tried calling my gym and no one returns my calls or can provide me the appropriate information.
Regards,
*** ***
Management contacted *** *** regarding his concerns with the change in hours of operationHe was explained the reasoning behind such a change and apologized for the confusion when advertising the new hoursWe assured him that come Spring they will be re-evaluated againWe believe this matter to
be resolvedThank you
Our District Operations Manager contacted member regarding her concerns and reminded member that she purchased personal training services pursuant to a signed, written agreementThe agreement was for a minimum of weeks, beginning 9/15/(the “Initial Term”)At the time of the sale, she paid a
total of $230.00, which included the processing fee and payment for the first four weeks of sessionsShe further agreed to make more payments, in the amount of $180.00, every four weeks, beginning 10/13/These terms are clearly outlined on page of her agreement and she acknowledged herunderstanding of these billing terms by initialing three separate sections of the payment scheduleAdditionally, her personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreementThis provision is clearly outlined on page of her agreementIn addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of weeks and the voluntary cancelation provisionThis Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response)Her personal training services agreement specifically provided her with a 10-day right to cancel if these terms did not match her understanding (or for any reason) for a full refundHowever, she did not take advantage of this option within the rescission periodThus, she is not entitled to terminate the agreement early without a feeIf member no longer wishes to continue with her valid agreement, LA Fitness will honor the voluntary cancellation provision in member’s personal training agreement should she elect to take advantage of itOtherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted
Management contacted *** *** regarding her concerns with the previous attempts to process a cancellation of her monthly dues membership and her frustration when trying to resolve her concerns*** *** stated she has requested to cancel at the club and via her online accountLA Fitness
provides members with the option to cancel their membership at any location with an Operations Manager between the hours of 8AM-5PM Monday through Friday, but we strongly advise that members mail in a written cancellation request via certified mail to ensure return-receipt
This cancellation policy is not designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properlyThere is no history on *** ***’s membership regarding receipt of such a cancellation requestNevertheless, as a courtesy, a cancellation of her monthly dues membership was completed on September 12,
We have also agreed to waive the balance of $on her accountWe believe this matter to be resolvedThank you
Revdex.com:
I have reviewed the response
made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
We appreciate member’s feedback and apologize for her experienceThis is not the type of experience LA Fitness wants any of its members to haveOur District Manager, *** *., attempted to contacted member to address her concerns as well as with the employees involved accordinglyHowever, the
circumstances do not relieve her of her obligation to the remaining term of personal training services agreementIf she no longer wishes to continue with her personal training agreement, her agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of theremaining balance due under the agreementLA Fitness will honor this provision of her personal training agreement should she elect to take advantage of itOtherwise, we encourage her to return our District Manager’s call for further assistance
Management contacted member regarding complaint. Management agreed to upgrade membership to multi-club access and waive as a customer consideration. We believe this matter to be resolved. Thank you
Member purchased personal training services pursuant to a
written and fully executed agreement (“Agreement”)The Agreement was for a
minimum initial term of months, beginning 10/1/(the “Initial Term”)
Member paid a total of $up front, which included the processing fee and
payment
for the first month of personal training sessionsMember further
agreed to make more payments, in the amount of $each, every month,
beginning 11/1/15, for the remainder of the Initial TermThese terms are
clearly and conspicuously set forth on page of his agreement and he
acknowledged his understanding of these billing terms by initialing the three
separate sections outlining the payment scheduleIt is LA Fitness’ policy and
practice to provide our members with a complete copy of their Agreement at the
time of enrollment. A copy of the Agreement was also included in the
confirming e-mail member received on the day he enrolledIn addition, his
Agreement included a New Client Checklist which outlined key terms, including his
acknowledgement that he received and read a copy of his Agreement with the
initial term of months (copies of the Agreement, New Client Checklist and
confirming e-mail are included with this response)Member’s personal training
services agreement specifically provided him with a day right to cancel if
these terms did not match his understanding (or for any reason) for a full
refundHowever, he did not exercise this option within the rescission period
Thus, under the clear and explicit terms of the Agreement, he is not entitled
to a refund or to terminate the Agreement and abandon his contractual
obligations early without a feeMember’s Agreement also includes a voluntary
cancelation provision, which affords him the option to unilaterally cancel at
any time, for any reason, by paying only half of the remaining balance due
under the AgreementLA Fitness will honor this cancellation provision in his
Agreement should he elect to take advantage of itOtherwise, member should be
expected to honor his Agreement as LA Fitness stands ready to provide the
services for which he contracted
Our records reflect that member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”)The Agreement was for a minimum initial term of months, beginning 2/24/17(the “Initial Term”). She paid a total of $up front, which included the
enrollment fee, processing fee and payment for the first month of personal training servicesShe further agreed to make more consecutive monthly payments, in the amount of $200.00, beginning 3/24/17, for the remainder of the Initial TermThese terms are clearly outlined on page of the Agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule section of the AgreementHer Agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the AgreementThis provision is clearly outlined on page of the agreementIn addition, her Agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement with the initial term of months and the voluntary cancellation provisionThis Checklist was reviewed with her at the time of the sale, as acknowledged by her signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response)Our records do not reflect that member has paid such a cancellation fee to terminate the Agreement earlyThus, under the clear and explicit terms of the Agreement, member has continued to be billed in accordance with the terms of the Agreement and she is not entitled to a refund or to terminate the Agreement and abandon her contractual obligations (which were very clearly spelled out for her and acknowledged by her) early without a feeLA Fitness will honor the voluntary cancelation provision of the Agreement should member elect to terminate her Agreement early
Our previous response still standsManagement spoke to *** *** on 8/31/and explained to him the billings and payments he has madeHe now understands why an NSF fee was applied to his accountAs a courtesy we have issued a refund in the amount of $back to his checking account to cover the long distance callsMember is satisfiedThank you
Management has made several attempts to contact Mrs*** via telephone and email regarding her concerns related to the cancellation of the monthly dues membership for herself and *** ***However, we have not received a return call or email responseMrs*** states that she
requested to suspend the billing for both membershipsLA Fitness provides members with the option to cancel at any LA Fitness location with an Operations Manager between the hours of AM-PM on Monday through Friday, but we strongly encourage members to send a written cancellation request via certified mail to ensure return-receiptOur cancellation policy is not designed to make it difficult for our members to cancel, but to ensure cancellations are handled properlyWe have received no such cancellation request from Mrs***As a result, no cancellation was processed and the monthly billing continued based on the membership termsAs a courtesy, we have cancelled both memberships to prevent future monthly billingsIf Mrs*** would like to review additional resolution options, we encourage her to respond to our emails or return our calls so we can adequately address her concernsThank you
LA Fitness contacted member regarding his concernsWe cancelled the remaining term of his personal training agreement with no further billing or obligation and processed refunds totaling $(refunds applied to the same account used for payment)
LA Fitness cancelled the remaining term of member's personal training agreement with no further billing or obligation and processed a refund for the remaining sessions (refund applied to the same account used for payment)Please allow 5-business days for the refund to post to member's account
It is LA Fitness’ policy and practice to provide our members with a complete copy of their agreement at the time of enrollment. A copy of the agreement was also included in the confirming e-mail member received on the day he enrolledIn addition, his agreement included a New Client Checklist
which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement
This Checklist was reviewed with member at the time of the sale, as acknowledged by his signature and initials on the New Client ChecklistMember’s personal training services agreement specifically provided him with a 3-day right to cancel, for any reason, for a full refundHowever, he did not take advantage of this option within the rescission period
Thus, under the clear and explicit terms of the agreement, he is not entitled to terminate the agreement and abandon his contractual obligations early without a fee (copies of the agreement, New Client Checklist and confirming e-mail are included with this response)If member no longer wishes to continue with his valid agreement, his agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreement
LA Fitness will honor this voluntary cancellation provision of the agreement should he elect to take advantage of itOtherwise, he should be expected to honor his agreement as LA Fitness stands ready to provide the services for which he contracted
Management advised *** *** that the Sauna has been fixed and front desk staff has been addressed regarding customer service concerns
Should *** *** have any further concerns we encourage her to return our call or contact her home clubWe believe these issues to be resolvedThank you
Our previous response still stands and no further action will be takenManagement spoke to *** *** regarding the cancellation of his monthly billed membershipHe claims to have cancelled months agoHowever our records indicate we did not receive any cancellation and he continued to be billed his monthly dues.LA Fitness provides members with the option to cancel at any LA Fitness location between the hours of AM-PM on Monday through Friday, but we strongly encourage members to send a written cancellation request via certified mail to ensure return-receiptOur cancellation policy is not designed to make it difficult for our members to cancel, but to ensure cancellations are handled properlyAs a courtesy, on 11/9/an immediate cancellation was processed and no further billing has occurredA refund in the amount of $has been refunded back to the Checking accountRefunds take about 5-business days to be refundedMember is satisfiedThank you
We received a cancellation postmarked 1/15/15, per *** *** request a cancellation has been processed and no further billing will occurOur records indicate we have not received a cancellation notice prior to this date and no refund is owedHowever, *** *** states she mailed a cancellation
in AugustAs a courtesy the balance for December and January monthly dues in the amount of $has been waived and no further balance is owedShould *** *** provide proof of prior cancellation a refund can be discussed at that timeNo further action will be takenThank you
Member purchased personal training services pursuant to a
written and fully executed agreement (“Agreement”)The Agreement was for a
minimum initial term of months, beginning 7/3/(the “Initial Term”)
Member paid a total of $up front, which included the processing fee and
payment
for the first month of personal training sessionsMember further
agreed to make more payments, in the amount of $each, every month,
beginning 8/2/15, for the remainder of the Initial TermThese terms are
clearly and conspicuously set forth on page of her agreement and she
acknowledged her understanding of these billing terms by initialing the three
separate sections outlining the payment scheduleMember’s Agreement also
includes a voluntary cancelation provision, which affords her the option to
unilaterally cancel at any time, for any reason, by paying only half of the
remaining balance due under the AgreementThis provision is clearly outlined
on page of her AgreementIn addition, her Agreement included a New Client
Checklist which outlined key terms, including her acknowledgement that she
received and read a copy of her Agreement with the initial term of months
and the voluntary cancellation provisionThis Checklist was reviewed with her
at the time of the sale, as acknowledged by her signature and initials on the
New Client ChecklistIt should be noted that member signed for and initialed
hard copies of the Agreement and New Client Checklist that were clearly visible
to her at the time of signingShe did not sign or initial digitally on an electronic
signature pad (copies of the Agreement and New Client Checklist are included
with this response)Member’s personal training services agreement specifically
provided her with a day right to cancel if these terms did not match her
understanding (or for any reason) for a full refundHowever, she did not
exercise this option within the rescission periodThus, under the clear and
explicit terms of the Agreement, she is not entitled to a refund or to
terminate the Agreement and abandon her contractual obligations early without a
feeLA Fitness will honor the voluntary cancellation provision in her
Agreement should she elect to take advantage of itOtherwise, member should be
expected to honor her Agreement as LA Fitness stands ready to provide the
services for which she contracted
Management has made several attempts to contact *** *** regarding the cancellation of his monthly billed membershipWe encourage him to return our call thank you
Management spoke to *** *** regarding her sons monthly billed fitness membershipWe offered to expire ***'s membership and issue a refund, however she declined due to him reactivating in the near futureWe explained that we do not offer the option of transferring memberships and ***
*** understands*** has joined on his own membership therefore no transfer is neededNo further action will be takenThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I understand that my trainer leaving does not dismiss the contract, but the fact that the quality of the training I have received does not meet the quality that was promised to me doesI should not have to continue going to different trainer to see if they are meeting the quality that was already not deliveredI have yet to be contacted aside from this messageI would like to receive a call to speak to someone regarding this issueI have tried calling my gym and no one returns my calls or can provide me the appropriate information.
Regards,
*** ***
Management contacted *** *** regarding his concerns with the change in hours of operationHe was explained the reasoning behind such a change and apologized for the confusion when advertising the new hoursWe assured him that come Spring they will be re-evaluated againWe believe this matter to
be resolvedThank you
Our District Operations Manager contacted member regarding her concerns and reminded member that she purchased personal training services pursuant to a signed, written agreementThe agreement was for a minimum of weeks, beginning 9/15/(the “Initial Term”)At the time of the sale, she paid a
total of $230.00, which included the processing fee and payment for the first four weeks of sessionsShe further agreed to make more payments, in the amount of $180.00, every four weeks, beginning 10/13/These terms are clearly outlined on page of her agreement and she acknowledged herunderstanding of these billing terms by initialing three separate sections of the payment scheduleAdditionally, her personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreementThis provision is clearly outlined on page of her agreementIn addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of weeks and the voluntary cancelation provisionThis Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response)Her personal training services agreement specifically provided her with a 10-day right to cancel if these terms did not match her understanding (or for any reason) for a full refundHowever, she did not take advantage of this option within the rescission periodThus, she is not entitled to terminate the agreement early without a feeIf member no longer wishes to continue with her valid agreement, LA Fitness will honor the voluntary cancellation provision in member’s personal training agreement should she elect to take advantage of itOtherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted
Management contacted *** *** regarding her concerns with the previous attempts to process a cancellation of her monthly dues membership and her frustration when trying to resolve her concerns*** *** stated she has requested to cancel at the club and via her online accountLA Fitness
provides members with the option to cancel their membership at any location with an Operations Manager between the hours of 8AM-5PM Monday through Friday, but we strongly advise that members mail in a written cancellation request via certified mail to ensure return-receipt
This cancellation policy is not designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properlyThere is no history on *** ***’s membership regarding receipt of such a cancellation requestNevertheless, as a courtesy, a cancellation of her monthly dues membership was completed on September 12,
We have also agreed to waive the balance of $on her accountWe believe this matter to be resolvedThank you
Revdex.com:
I have reviewed the response
made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
We appreciate member’s feedback and apologize for her experienceThis is not the type of experience LA Fitness wants any of its members to haveOur District Manager, *** *., attempted to contacted member to address her concerns as well as with the employees involved accordinglyHowever, the
circumstances do not relieve her of her obligation to the remaining term of personal training services agreementIf she no longer wishes to continue with her personal training agreement, her agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of theremaining balance due under the agreementLA Fitness will honor this provision of her personal training agreement should she elect to take advantage of itOtherwise, we encourage her to return our District Manager’s call for further assistance
Management contacted member regarding complaint. Management agreed to upgrade membership to multi-club access and waive as a customer consideration. We believe this matter to be resolved. Thank you
Member purchased personal training services pursuant to a
written and fully executed agreement (“Agreement”)The Agreement was for a
minimum initial term of months, beginning 10/1/(the “Initial Term”)
Member paid a total of $up front, which included the processing fee and
payment
for the first month of personal training sessionsMember further
agreed to make more payments, in the amount of $each, every month,
beginning 11/1/15, for the remainder of the Initial TermThese terms are
clearly and conspicuously set forth on page of his agreement and he
acknowledged his understanding of these billing terms by initialing the three
separate sections outlining the payment scheduleIt is LA Fitness’ policy and
practice to provide our members with a complete copy of their Agreement at the
time of enrollment. A copy of the Agreement was also included in the
confirming e-mail member received on the day he enrolledIn addition, his
Agreement included a New Client Checklist which outlined key terms, including his
acknowledgement that he received and read a copy of his Agreement with the
initial term of months (copies of the Agreement, New Client Checklist and
confirming e-mail are included with this response)Member’s personal training
services agreement specifically provided him with a day right to cancel if
these terms did not match his understanding (or for any reason) for a full
refundHowever, he did not exercise this option within the rescission period
Thus, under the clear and explicit terms of the Agreement, he is not entitled
to a refund or to terminate the Agreement and abandon his contractual
obligations early without a feeMember’s Agreement also includes a voluntary
cancelation provision, which affords him the option to unilaterally cancel at
any time, for any reason, by paying only half of the remaining balance due
under the AgreementLA Fitness will honor this cancellation provision in his
Agreement should he elect to take advantage of itOtherwise, member should be
expected to honor his Agreement as LA Fitness stands ready to provide the
services for which he contracted
Our records reflect that member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”)The Agreement was for a minimum initial term of months, beginning 2/24/17(the “Initial Term”). She paid a total of $up front, which included the
enrollment fee, processing fee and payment for the first month of personal training servicesShe further agreed to make more consecutive monthly payments, in the amount of $200.00, beginning 3/24/17, for the remainder of the Initial TermThese terms are clearly outlined on page of the Agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule section of the AgreementHer Agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the AgreementThis provision is clearly outlined on page of the agreementIn addition, her Agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement with the initial term of months and the voluntary cancellation provisionThis Checklist was reviewed with her at the time of the sale, as acknowledged by her signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response)Our records do not reflect that member has paid such a cancellation fee to terminate the Agreement earlyThus, under the clear and explicit terms of the Agreement, member has continued to be billed in accordance with the terms of the Agreement and she is not entitled to a refund or to terminate the Agreement and abandon her contractual obligations (which were very clearly spelled out for her and acknowledged by her) early without a feeLA Fitness will honor the voluntary cancelation provision of the Agreement should member elect to terminate her Agreement early
Our previous response still standsManagement spoke to *** *** on 8/31/and explained to him the billings and payments he has madeHe now understands why an NSF fee was applied to his accountAs a courtesy we have issued a refund in the amount of $back to his checking account to cover the long distance callsMember is satisfiedThank you
Management has made several attempts to contact Mrs*** via telephone and email regarding her concerns related to the cancellation of the monthly dues membership for herself and *** ***However, we have not received a return call or email responseMrs*** states that she
requested to suspend the billing for both membershipsLA Fitness provides members with the option to cancel at any LA Fitness location with an Operations Manager between the hours of AM-PM on Monday through Friday, but we strongly encourage members to send a written cancellation request via certified mail to ensure return-receiptOur cancellation policy is not designed to make it difficult for our members to cancel, but to ensure cancellations are handled properlyWe have received no such cancellation request from Mrs***As a result, no cancellation was processed and the monthly billing continued based on the membership termsAs a courtesy, we have cancelled both memberships to prevent future monthly billingsIf Mrs*** would like to review additional resolution options, we encourage her to respond to our emails or return our calls so we can adequately address her concernsThank you
LA Fitness contacted member regarding his concernsWe cancelled the remaining term of his personal training agreement with no further billing or obligation and processed refunds totaling $(refunds applied to the same account used for payment)
LA Fitness cancelled the remaining term of member's personal training agreement with no further billing or obligation and processed a refund for the remaining sessions (refund applied to the same account used for payment)Please allow 5-business days for the refund to post to member's account
It is LA Fitness’ policy and practice to provide our members with a complete copy of their agreement at the time of enrollment. A copy of the agreement was also included in the confirming e-mail member received on the day he enrolledIn addition, his agreement included a New Client Checklist
which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement
This Checklist was reviewed with member at the time of the sale, as acknowledged by his signature and initials on the New Client ChecklistMember’s personal training services agreement specifically provided him with a 3-day right to cancel, for any reason, for a full refundHowever, he did not take advantage of this option within the rescission period
Thus, under the clear and explicit terms of the agreement, he is not entitled to terminate the agreement and abandon his contractual obligations early without a fee (copies of the agreement, New Client Checklist and confirming e-mail are included with this response)If member no longer wishes to continue with his valid agreement, his agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreement
LA Fitness will honor this voluntary cancellation provision of the agreement should he elect to take advantage of itOtherwise, he should be expected to honor his agreement as LA Fitness stands ready to provide the services for which he contracted
Management advised *** *** that the Sauna has been fixed and front desk staff has been addressed regarding customer service concerns
Should *** *** have any further concerns we encourage her to return our call or contact her home clubWe believe these issues to be resolvedThank you
Our previous response still stands and no further action will be takenManagement spoke to *** *** regarding the cancellation of his monthly billed membershipHe claims to have cancelled months agoHowever our records indicate we did not receive any cancellation and he continued to be billed his monthly dues.LA Fitness provides members with the option to cancel at any LA Fitness location between the hours of AM-PM on Monday through Friday, but we strongly encourage members to send a written cancellation request via certified mail to ensure return-receiptOur cancellation policy is not designed to make it difficult for our members to cancel, but to ensure cancellations are handled properlyAs a courtesy, on 11/9/an immediate cancellation was processed and no further billing has occurredA refund in the amount of $has been refunded back to the Checking accountRefunds take about 5-business days to be refundedMember is satisfiedThank you
We received a cancellation postmarked 1/15/15, per *** *** request a cancellation has been processed and no further billing will occurOur records indicate we have not received a cancellation notice prior to this date and no refund is owedHowever, *** *** states she mailed a cancellation
in AugustAs a courtesy the balance for December and January monthly dues in the amount of $has been waived and no further balance is owedShould *** *** provide proof of prior cancellation a refund can be discussed at that timeNo further action will be takenThank you