Member purchased personal training services pursuant to a written and fully executed agreementThe agreement was for a minimum initial term of months, beginning 4/2/(the “Initial Term”)Member paid a total of $up front, which included the processing fee and payment for the first month
of personal training sessionsMember further agreed to make more payments, in the amount of $each, every month, beginning 5/2/15, for the remainder of the Initial TermThese terms are clearly and conspicuously set forth on page of her agreement and she acknowledged her understanding of these billing terms by initialing the three separate sections outlining the payment scheduleMember’s personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreementThis provision is clearly outlined on page of her agreementIn addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of months and the voluntary cancelation provisionThis Checklist was reviewed with her at the time of the sale, as acknowledged by her signature and initials on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response)Member’s personal training services agreement specifically provided her with a day right to cancel if these terms did not match her understanding (or for any reason) for a full refundHowever, she did not take advantage of this option within the rescission periodThus, she is not entitled to terminate the agreement early without a feeIf member no longer wishes to continue with her valid agreement, LA Fitness will honor the voluntary cancellation provision in her personal training agreement should she elect to take advantage of itOtherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted
Member purchased a membership pursuant to a written and fully executed agreementThe agreement was for a Signature membership, beginning 2/23/She paid a total of $up front which included the initiation fee and payment for the first and last month of dues (+tax)She further agreed to
make monthly payments, in the amount of $(+tax), every month, beginning 3/23/These terms are clearly outlined on page of her agreementIn addition, we sent member a confirmation e-mail on the day she enrolled which also outlined these terms (copies of the agreement and confirming e-mail are included with this response)Member’s agreement specifically provided her with a 3-day right to cancel if these terms did not match her understanding (or for any reason) for a full refundHowever, she did not take advantage of this option within the rescission periodMember also purchased personal training services pursuant to a written and fully executed agreementThat agreement was for was for a minimum initial term of months, beginning 2/24/(the “Initial Term”). Member paid a total of $up front, which included the processing fee and payment for the first month of personal training sessionsShe further agreed to make more payments, in the amount of $each, every month, beginning 3/24/15, for the remainder of the Initial Term
These terms are clearly outlined on page of member’s agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule outlining these termsIn addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement and the initial term of monthsThis Checklist was reviewed with member at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are also included with this response)Member’s personal training services agreement specifically provided her with a 10-day right to cancel if these terms did not match her understanding (or for any reason) for a full refund
However, she did not take advantage of this option within the rescission period eitherThus, under the clear and explicit terms of these Agreements, she is not entitled to refunds or to terminate the personal training agreement and abandon her contractual obligation early without a feeMember’s personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreementHowever, LA Fitness agreed to waive this cancellation fee and we cancelled the remaining term of member’s personal training agreement, as well as her regular fitness membership, with no further billing or obligationPlease note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member
LA Fitness processed a refunds in the amount of $for *** *** personal training membership and $for her regular fitness membership (refunds applied to the same account used for payment)Her regular fitness membership was cancelled in NovemberShe was not charged in DecemberPlease allow 5-business days for the refunds to post to her account
Revdex.com:
I have reviewed the response
made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
LA Fitness cancelled member's personal training agreement with no further billing or obligation and we are in the process of refunding $(refund applied to the same account used for payment)Please allow 5-business days for the refund to post to the account
Our District Operations Manager contacted member regarding her concerns and reminded member that she purchased personal training services pursuant to a signed, written agreementThe agreement was for a minimum of weeks, beginning 9/15/(the “Initial Term”)At the time of the sale, she paid a
total of $230.00, which included the processing fee and payment for the first four weeks of sessionsShe further agreed to make more payments, in the amount of $180.00, every four weeks, beginning 10/13/These terms are clearly outlined on page of her agreement and she acknowledged herunderstanding of these billing terms by initialing three separate sections of the payment scheduleAdditionally, her personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreementThis provision is clearly outlined on page of her agreementIn addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of weeks and the voluntary cancelation provisionThis Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response)Her personal training services agreement specifically provided her with a 10-day right to cancel if these terms did not match her understanding (or for any reason) for a full refundHowever, she did not take advantage of this option within the rescission periodThus, she is not entitled to terminate the agreement early without a feeIf member no longer wishes to continue with her valid agreement, LA Fitness will honor the voluntary cancellation provision in member’s personal training agreement should she elect to take advantage of itOtherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be
satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Management spoke to *** *** regarding her sons monthly billed fitness membershipWe offered to expire ***'s membership and issue a refund, however she declined due to him reactivating in the near futureWe explained that we do not offer the option of transferring memberships and ***
*** understands*** has joined on his own membership therefore no transfer is neededNo further action will be takenThank you
Our previous response still standsManagement spoke to *** *** on 8/31/and explained to him the billings and payments he has madeHe now understands why an NSF fee was applied to his accountAs a courtesy we have issued a refund in the amount of $back to his checking account to cover the long distance callsMember is satisfiedThank you
Management contacted Mr*** regarding the monthly membership established for his son *** J *** J *** established a monthly membership at our Northridge location on 1/25/A cancellation of *** J ***’s membership was processed on 7/13/Mr*** contacted our
customer service department and advised on 11/28/that his son is a minor and he did not authorize the activation of the membershipManagement did advise Mr*** that his son did have access and used our facility for most of the time his membership was activeAs a courtesy, we agreed to refund the initiation fee and two monthly billings on ***’s membership for a total of $back to the *** card on fileRefunds typically take 5-business days to completeMr*** was satisfied with the resolutionWe believe this matter to be resolvedThank you
Management contacted *** *** regarding her concerns with the previous attempts to process a cancellation of her monthly dues membership and her frustration when trying to resolve her concerns*** *** stated she has requested to cancel at the club and via her online accountLA Fitness
provides members with the option to cancel their membership at any location with an Operations Manager between the hours of 8AM-5PM Monday through Friday, but we strongly advise that members mail in a written cancellation request via certified mail to ensure return-receipt
This cancellation policy is not designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properlyThere is no history on *** ***’s membership regarding receipt of such a cancellation requestNevertheless, as a courtesy, a cancellation of her monthly dues membership was completed on September 12,
We have also agreed to waive the balance of $on her accountWe believe this matter to be resolvedThank you
Management spoke to *** *** on 5/8/regarding his yearly membership and the incident that occurredWe assured *** *** the issue will be addressed with staff in regards to better handling situationsAn arrangement has been made regarding the balance on his membershipNo further action will
be takenThank you
Management spoke to Mr***regarding his concerns about the club environment and equipmentWe have reassuredMr*** that club staff has been addressed and the issues have beenaddressed We appreciate our member’sfeedback and concerns regarding our facilities and strive to provide a
cleanand healthy environmentMember is satisfied with the follow upThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolutionPlease respond in this space ONLY]
Regards,
*** ***
I was not offered the opportunity to chose any of trainers. Furthermore, the text messages I received from the trainer after filing a complaint to LA Fitness were not appropriate. Therefore, I was not comfortable running into the trainer knowing the trainer still worked there. I also did not receive the contractually agreed upon service during the three months that I did pay for the agreed upon service. I will settle for a $refund but will not agree to no reimbursement due to the fact that LA Fitness did not provide the service
We apologize for the service member receivedThis is not the experience we want any of our members to haveWe appreciate member’s feedback however, our records do not reflect that member brought these concerns to our attention to be able to address them when they occurred in November and December
of Nevertheless, we have cancelled the remaining term of his personal training agreement with no further billing or obligation to settle his dispute
Our previous response still stands and no further action will be takenManagement spoke to *** *** regarding the cancellation of his monthly billed membershipHe claims to have cancelled months agoHowever our records indicate we did not receive any cancellation and he continued to be billed his monthly dues.LA Fitness provides members with the option to cancel at any LA Fitness location between the hours of AM-PM on Monday through Friday, but we strongly encourage members to send a written cancellation request via certified mail to ensure return-receiptOur cancellation policy is not designed to make it difficult for our members to cancel, but to ensure cancellations are handled properlyAs a courtesy, on 11/9/an immediate cancellation was processed and no further billing has occurredA refund in the amount of $has been refunded back to the Checking accountRefunds take about 5-business days to be refundedMember is satisfiedThank you
Revdex.com:I have reviewed the response made by the business in reference to complaint ID***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The information they provided was falseI have witnesses and people who saw the mistreatmentthey still not have refunded my funds at this time. Regards,*** ***
LA Fitness cancelled the remaining term of member's personal training agreement with no further billing or obligation and processed a refund for the remaining sessions (refund applied to the same account used for payment)Please allow 5-business days for the refund to post to member's account
Member purchased personal training services pursuant to a written and fully executed agreementThe agreement was for a minimum initial term of months, beginning 4/2/(the “Initial Term”)Member paid a total of $up front, which included the processing fee and payment for the first month
of personal training sessionsMember further agreed to make more payments, in the amount of $each, every month, beginning 5/2/15, for the remainder of the Initial TermThese terms are clearly and conspicuously set forth on page of her agreement and she acknowledged her understanding of these billing terms by initialing the three separate sections outlining the payment scheduleMember’s personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreementThis provision is clearly outlined on page of her agreementIn addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of months and the voluntary cancelation provisionThis Checklist was reviewed with her at the time of the sale, as acknowledged by her signature and initials on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response)Member’s personal training services agreement specifically provided her with a day right to cancel if these terms did not match her understanding (or for any reason) for a full refundHowever, she did not take advantage of this option within the rescission periodThus, she is not entitled to terminate the agreement early without a feeIf member no longer wishes to continue with her valid agreement, LA Fitness will honor the voluntary cancellation provision in her personal training agreement should she elect to take advantage of itOtherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted
Member purchased a membership pursuant to a written and fully executed agreementThe agreement was for a Signature membership, beginning 2/23/She paid a total of $up front which included the initiation fee and payment for the first and last month of dues (+tax)She further agreed to
make monthly payments, in the amount of $(+tax), every month, beginning 3/23/These terms are clearly outlined on page of her agreementIn addition, we sent member a confirmation e-mail on the day she enrolled which also outlined these terms (copies of the agreement and confirming e-mail are included with this response)Member’s agreement specifically provided her with a 3-day right to cancel if these terms did not match her understanding (or for any reason) for a full refundHowever, she did not take advantage of this option within the rescission periodMember also purchased personal training services pursuant to a written and fully executed agreementThat agreement was for was for a minimum initial term of months, beginning 2/24/(the “Initial Term”). Member paid a total of $up front, which included the processing fee and payment for the first month of personal training sessionsShe further agreed to make more payments, in the amount of $each, every month, beginning 3/24/15, for the remainder of the Initial Term
These terms are clearly outlined on page of member’s agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule outlining these termsIn addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement and the initial term of monthsThis Checklist was reviewed with member at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are also included with this response)Member’s personal training services agreement specifically provided her with a 10-day right to cancel if these terms did not match her understanding (or for any reason) for a full refund
However, she did not take advantage of this option within the rescission period eitherThus, under the clear and explicit terms of these Agreements, she is not entitled to refunds or to terminate the personal training agreement and abandon her contractual obligation early without a feeMember’s personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreementHowever, LA Fitness agreed to waive this cancellation fee and we cancelled the remaining term of member’s personal training agreement, as well as her regular fitness membership, with no further billing or obligationPlease note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member
LA Fitness processed a refunds in the amount of $for *** *** personal training membership and $for her regular fitness membership (refunds applied to the same account used for payment)Her regular fitness membership was cancelled in NovemberShe was not charged in DecemberPlease allow 5-business days for the refunds to post to her account
Revdex.com:
I have reviewed the response
made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
LA Fitness cancelled member's personal training agreement with no further billing or obligation and we are in the process of refunding $(refund applied to the same account used for payment)Please allow 5-business days for the refund to post to the account
Our District Operations Manager contacted member regarding her concerns and reminded member that she purchased personal training services pursuant to a signed, written agreementThe agreement was for a minimum of weeks, beginning 9/15/(the “Initial Term”)At the time of the sale, she paid a
total of $230.00, which included the processing fee and payment for the first four weeks of sessionsShe further agreed to make more payments, in the amount of $180.00, every four weeks, beginning 10/13/These terms are clearly outlined on page of her agreement and she acknowledged herunderstanding of these billing terms by initialing three separate sections of the payment scheduleAdditionally, her personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreementThis provision is clearly outlined on page of her agreementIn addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of weeks and the voluntary cancelation provisionThis Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response)Her personal training services agreement specifically provided her with a 10-day right to cancel if these terms did not match her understanding (or for any reason) for a full refundHowever, she did not take advantage of this option within the rescission periodThus, she is not entitled to terminate the agreement early without a feeIf member no longer wishes to continue with her valid agreement, LA Fitness will honor the voluntary cancellation provision in member’s personal training agreement should she elect to take advantage of itOtherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be
satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Member has resumed with the service and is using his remaining personal training sessions at our *** * *** ***location
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Management spoke to *** *** regarding her sons monthly billed fitness membershipWe offered to expire ***'s membership and issue a refund, however she declined due to him reactivating in the near futureWe explained that we do not offer the option of transferring memberships and ***
*** understands*** has joined on his own membership therefore no transfer is neededNo further action will be takenThank you
Our previous response still standsManagement spoke to *** *** on 8/31/and explained to him the billings and payments he has madeHe now understands why an NSF fee was applied to his accountAs a courtesy we have issued a refund in the amount of $back to his checking account to cover the long distance callsMember is satisfiedThank you
Management contacted Mr*** regarding the monthly membership established for his son *** J *** J *** established a monthly membership at our Northridge location on 1/25/A cancellation of *** J ***’s membership was processed on 7/13/Mr*** contacted our
customer service department and advised on 11/28/that his son is a minor and he did not authorize the activation of the membershipManagement did advise Mr*** that his son did have access and used our facility for most of the time his membership was activeAs a courtesy, we agreed to refund the initiation fee and two monthly billings on ***’s membership for a total of $back to the *** card on fileRefunds typically take 5-business days to completeMr*** was satisfied with the resolutionWe believe this matter to be resolvedThank you
Management contacted *** *** regarding her concerns with the previous attempts to process a cancellation of her monthly dues membership and her frustration when trying to resolve her concerns*** *** stated she has requested to cancel at the club and via her online accountLA Fitness
provides members with the option to cancel their membership at any location with an Operations Manager between the hours of 8AM-5PM Monday through Friday, but we strongly advise that members mail in a written cancellation request via certified mail to ensure return-receipt
This cancellation policy is not designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properlyThere is no history on *** ***’s membership regarding receipt of such a cancellation requestNevertheless, as a courtesy, a cancellation of her monthly dues membership was completed on September 12,
We have also agreed to waive the balance of $on her accountWe believe this matter to be resolvedThank you
Management spoke to *** *** on 5/8/regarding his yearly membership and the incident that occurredWe assured *** *** the issue will be addressed with staff in regards to better handling situationsAn arrangement has been made regarding the balance on his membershipNo further action will
be takenThank you
Management spoke to Mr***regarding his concerns about the club environment and equipmentWe have reassuredMr*** that club staff has been addressed and the issues have beenaddressed We appreciate our member’sfeedback and concerns regarding our facilities and strive to provide a
cleanand healthy environmentMember is satisfied with the follow upThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolutionPlease respond in this space ONLY]
Regards,
*** ***
I was not offered the opportunity to chose any of trainers. Furthermore, the text messages I received from the trainer after filing a complaint to LA Fitness were not appropriate. Therefore, I was not comfortable running into the trainer knowing the trainer still worked there. I also did not receive the contractually agreed upon service during the three months that I did pay for the agreed upon service. I will settle for a $refund but will not agree to no reimbursement due to the fact that LA Fitness did not provide the service
We apologize for the service member receivedThis is not the experience we want any of our members to haveWe appreciate member’s feedback however, our records do not reflect that member brought these concerns to our attention to be able to address them when they occurred in November and December
of Nevertheless, we have cancelled the remaining term of his personal training agreement with no further billing or obligation to settle his dispute
Our previous response still stands and no further action will be takenManagement spoke to *** *** regarding the cancellation of his monthly billed membershipHe claims to have cancelled months agoHowever our records indicate we did not receive any cancellation and he continued to be billed his monthly dues.LA Fitness provides members with the option to cancel at any LA Fitness location between the hours of AM-PM on Monday through Friday, but we strongly encourage members to send a written cancellation request via certified mail to ensure return-receiptOur cancellation policy is not designed to make it difficult for our members to cancel, but to ensure cancellations are handled properlyAs a courtesy, on 11/9/an immediate cancellation was processed and no further billing has occurredA refund in the amount of $has been refunded back to the Checking accountRefunds take about 5-business days to be refundedMember is satisfiedThank you
Revdex.com:I have reviewed the response made by the business in reference to complaint ID***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The information they provided was falseI have witnesses and people who saw the mistreatmentthey still not have refunded my funds at this time. Regards,*** ***
LA Fitness cancelled the remaining term of member's personal training agreement with no further billing or obligation and processed a refund for the remaining sessions (refund applied to the same account used for payment)Please allow 5-business days for the refund to post to member's account