Management spoke to *** *** on 10/16/regarding his monthly fitness membershipDue to the fact *** *** made several attempts to cancel within the day period in order to receive a full refund we have granted this requestA refund in the amount of $was processed back to the ***
card on fileRefunds take about 5-business days to be refundedMember is satisfiedThank you
Revdex.com:
I
have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Compant refused to acknowledge that they have a problem at this clubOther members have voiced the same complaints to corporate and on different websites where businesses r reviewedOther members call me and tell me this club is still filthy, the staff harass customers, discriminate against members, etcand yet they say I was the problem because if they refuse to address the issuesIf they did it would cost them thousands of dollarsIt is easier to get "Rid" of the squeaky wherl than deal with the real issue or to apologize for how thier organization treats people.It is not unreasonable to expect an investigation or an apology which they NEVER did
Regards,
*** ***
We received a cancellation postmarked 1/15/15, per *** *** request a cancellation has been processed and no further billing will occurOur records indicate we have not received a cancellation notice prior to this date and no refund is owedHowever, *** *** states she mailed a cancellation
in AugustAs a courtesy the balance for December and January monthly dues in the amount of $has been waived and no further balance is owedShould *** *** provide proof of prior cancellation a refund can be discussed at that timeNo further action will be takenThank you
Management spoke with MsPascua regarding her concernsManagement informed her that we would be working with the OM and staff to ensure staff is properly educated on check in/check out process and that it is being followedWe believe this matter to be resolved and member satisfiedThank
you
Management has made several attempts to contact Mrs*** via telephone and email regarding her concerns related to the cancellation of the monthly dues membership for herself and *** ***However, we have not received a return call or email responseMrs*** states that she
requested to suspend the billing for both membershipsLA Fitness provides members with the option to cancel at any LA Fitness location with an Operations Manager between the hours of AM-PM on Monday through Friday, but we strongly encourage members to send a written cancellation request via certified mail to ensure return-receiptOur cancellation policy is not designed to make it difficult for our members to cancel, but to ensure cancellations are handled properlyWe have received no such cancellation request from Mrs***As a result, no cancellation was processed and the monthly billing continued based on the membership termsAs a courtesy, we have cancelled both memberships to prevent future monthly billingsIf Mrs*** would like to review additional resolution options, we encourage her to respond to our emails or return our calls so we can adequately address her concernsThank you
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,*** *** In my initial complaint I stated that that was the offer given in efforts to make up the lie that the personal training supervisor *** had said to me I was not satisfied at the time nor am I satisfied nowIn addition she mentioned that I would cancel at anytime and when she asked me to sign a print smaller than this email, I asked what it was and she stated that it's fine But she assured me that I could cancel at anytime Now I am told that the contract was months
How can $amount to free sessionsWhen I currently pay $for three sessions? This is shady and again deceiving
My complaint doesn't stop here If this is not satisfactory to me I will escalate this to *** *** *** or any local tv channel that will and can investigate the numerous complaints about LA Fitness training practice including deceiving me This person is still in her capacity and perhaps has been reprimanded I want what she said to cancel at anytime
***
LA Fitness cancelled the remaining term of member's personal training agreement with no further billing or obligation and processed a refund for all payments less the initial payment of $(refund applied to the same account used for payment)Please allow 5-business days for the refund
to post to the account
Revdex.com:
Not worth it to pursue any longer, the contract was altered but I don't have the means to prove itI have paid, and cancelled my accountI will make sure neither myself, not anyone I know used your services again
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
As acknowledged by *** ***, management has made attempts to reach him to discuss a resolution but he has not returned our calls*** *** stated that he requested a cancellation prior to May 15, 2016, however, we have no record of receipt of such a cancellation requestOur records show that *** *** was provided cancellation procedures, as provided in our original response, on May 19, through our customer service email
A courtesy was processed to cancel *** ***’s membership on June 17, We received a chargeback for the monthly billing processed on May 15, and have agreed to accept the dispute as a resolution*** *** received a credit of $processed through his financial establishmentIn addition to accepting the chargeback, we have also waived the balance of $for the monthly billing on June 15, This will close *** ***’s membership in a cancelled status with no balance owedWe now believe this issue to be resolvedThank you
RevDex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
LA Fitness took over a month to credit the sessions back to my account No one even contacted me to apologize or speak to me about their error I received a call saying the sessions was place back in my account but I asked for a full refund I don't want the sessions at this point
I want a full refund of all sessions remaining
Regards,*** ***
As of the time of this response, LA Fitness has not received any of the payments owed by member since 11/21/Since it is apparent that he now has no intent of fulfilling his contractual obligation to the remaining personal training agreement term, we have released him from his obligation to make the remaining payments due under his agreement. Additionally, LA Fitness will not pursue him for the outstanding balance he currently owesPlease note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[I was contacted by company and explained to company that I was not in this countryExplained to company that I never received any correspondence in regards to expired membership and/or member updates I was then told that they could not honor my previous membershipCompany states that I was given options in response and this information is not true and forth coming because I was notThe phone was disconnected and I was not contacted again for a follow up or continuation in reference to the conversation I never heard from this company again in regards to resolution so this response is and poor ethics. Regards,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
LA Fitness processed a refund in the amount of $for member's remaining personal training sessionsA refund check was mailed on 8/11/Please allow 7-business days to receive the refund check
LA Fitness contacted member regarding his concernsWe cancelled the remaining term of his personal training agreement with no further billing or obligation and processed refunds totaling $(refunds applied to the same account used for payment)
Revdex.com:I have reviewed the response made by the business in reference to complaint ID
***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I would like to clarify that business has made one attempt to contact me, not several as evidenced by my phone recordsI plan to call them this weekend and will offer further response once I hear their resolution.Regards,*** ***
It is LA Fitness’ policy and practice to provide our members with a complete copy of their agreement at the time of enrollment. A copy of the agreement was also included in the confirming e-mail member received on the day he enrolledIn addition, his agreement included a New Client Checklist
which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement
This Checklist was reviewed with member at the time of the sale, as acknowledged by his signature and initials on the New Client ChecklistMember’s personal training services agreement specifically provided him with a 3-day right to cancel, for any reason, for a full refundHowever, he did not take advantage of this option within the rescission period
Thus, under the clear and explicit terms of the agreement, he is not entitled to terminate the agreement and abandon his contractual obligations early without a fee (copies of the agreement, New Client Checklist and confirming e-mail are included with this response)If member no longer wishes to continue with his valid agreement, his agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreement
LA Fitness will honor this voluntary cancellation provision of the agreement should he elect to take advantage of itOtherwise, he should be expected to honor his agreement as LA Fitness stands ready to provide the services for which he contracted
Our District Operations Manager contacted *** *** regarding her concerns and we adjusted her personal training membership to ensure that she is able to use her personal training sessions at our *** club locationWe appreciate her feedback and will address the concerns she expressed regarding
management and training staff at the *** location accordingly
Management has made multiple attempts to contact Ms*** to discuss her concerns. However, we have not received a return call. We encourage Ms*** to return our calls so we can adequately discuss her concerns. Thank you
Management spoke to *** *** on 10/16/regarding his monthly fitness membershipDue to the fact *** *** made several attempts to cancel within the day period in order to receive a full refund we have granted this requestA refund in the amount of $was processed back to the ***
card on fileRefunds take about 5-business days to be refundedMember is satisfiedThank you
Revdex.com:
I
have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Compant refused to acknowledge that they have a problem at this clubOther members have voiced the same complaints to corporate and on different websites where businesses r reviewedOther members call me and tell me this club is still filthy, the staff harass customers, discriminate against members, etcand yet they say I was the problem because if they refuse to address the issuesIf they did it would cost them thousands of dollarsIt is easier to get "Rid" of the squeaky wherl than deal with the real issue or to apologize for how thier organization treats people.It is not unreasonable to expect an investigation or an apology which they NEVER did
Regards,
*** ***
We received a cancellation postmarked 1/15/15, per *** *** request a cancellation has been processed and no further billing will occurOur records indicate we have not received a cancellation notice prior to this date and no refund is owedHowever, *** *** states she mailed a cancellation
in AugustAs a courtesy the balance for December and January monthly dues in the amount of $has been waived and no further balance is owedShould *** *** provide proof of prior cancellation a refund can be discussed at that timeNo further action will be takenThank you
Management spoke with MsPascua regarding her concernsManagement informed her that we would be working with the OM and staff to ensure staff is properly educated on check in/check out process and that it is being followedWe believe this matter to be resolved and member satisfiedThank
you
Management has made several attempts to contact Mrs*** via telephone and email regarding her concerns related to the cancellation of the monthly dues membership for herself and *** ***However, we have not received a return call or email responseMrs*** states that she
requested to suspend the billing for both membershipsLA Fitness provides members with the option to cancel at any LA Fitness location with an Operations Manager between the hours of AM-PM on Monday through Friday, but we strongly encourage members to send a written cancellation request via certified mail to ensure return-receiptOur cancellation policy is not designed to make it difficult for our members to cancel, but to ensure cancellations are handled properlyWe have received no such cancellation request from Mrs***As a result, no cancellation was processed and the monthly billing continued based on the membership termsAs a courtesy, we have cancelled both memberships to prevent future monthly billingsIf Mrs*** would like to review additional resolution options, we encourage her to respond to our emails or return our calls so we can adequately address her concernsThank you
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,*** *** In my initial complaint I stated that that was the offer given in efforts to make up the lie that the personal training supervisor *** had said to me I was not satisfied at the time nor am I satisfied nowIn addition she mentioned that I would cancel at anytime and when she asked me to sign a print smaller than this email, I asked what it was and she stated that it's fine But she assured me that I could cancel at anytime Now I am told that the contract was months
How can $amount to free sessionsWhen I currently pay $for three sessions? This is shady and again deceiving
My complaint doesn't stop here If this is not satisfactory to me I will escalate this to *** *** *** or any local tv channel that will and can investigate the numerous complaints about LA Fitness training practice including deceiving me This person is still in her capacity and perhaps has been reprimanded I want what she said to cancel at anytime
***
LA Fitness cancelled the remaining term of member's personal training agreement with no further billing or obligation and processed a refund for all payments less the initial payment of $(refund applied to the same account used for payment)Please allow 5-business days for the refund
to post to the account
Revdex.com:
Not worth it to pursue any longer, the contract was altered but I don't have the means to prove itI have paid, and cancelled my accountI will make sure neither myself, not anyone I know used your services again
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
As acknowledged by *** ***, management has made attempts to reach him to discuss a resolution but he has not returned our calls*** *** stated that he requested a cancellation prior to May 15, 2016, however, we have no record of receipt of such a cancellation requestOur records show that *** *** was provided cancellation procedures, as provided in our original response, on May 19, through our customer service email
A courtesy was processed to cancel *** ***’s membership on June 17, We received a chargeback for the monthly billing processed on May 15, and have agreed to accept the dispute as a resolution*** *** received a credit of $processed through his financial establishmentIn addition to accepting the chargeback, we have also waived the balance of $for the monthly billing on June 15, This will close *** ***’s membership in a cancelled status with no balance owedWe now believe this issue to be resolvedThank you
RevDex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
LA Fitness took over a month to credit the sessions back to my account No one even contacted me to apologize or speak to me about their error I received a call saying the sessions was place back in my account but I asked for a full refund I don't want the sessions at this point
I want a full refund of all sessions remaining
Regards,*** ***
As of the time of this response, LA Fitness has not received any of the payments owed by member since 11/21/Since it is apparent that he now has no intent of fulfilling his contractual obligation to the remaining personal training agreement term, we have released him from his obligation to make the remaining payments due under his agreement. Additionally, LA Fitness will not pursue him for the outstanding balance he currently owesPlease note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[I was contacted by company and explained to company that I was not in this countryExplained to company that I never received any correspondence in regards to expired membership and/or member updates I was then told that they could not honor my previous membershipCompany states that I was given options in response and this information is not true and forth coming because I was notThe phone was disconnected and I was not contacted again for a follow up or continuation in reference to the conversation I never heard from this company again in regards to resolution so this response is and poor ethics. Regards,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
LA Fitness processed a refund in the amount of $for member's remaining personal training sessionsA refund check was mailed on 8/11/Please allow 7-business days to receive the refund check
LA Fitness contacted member regarding his concernsWe cancelled the remaining term of his personal training agreement with no further billing or obligation and processed refunds totaling $(refunds applied to the same account used for payment)
Revdex.com:I have reviewed the response made by the business in reference to complaint ID
***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I would like to clarify that business has made one attempt to contact me, not several as evidenced by my phone recordsI plan to call them this weekend and will offer further response once I hear their resolution.Regards,*** ***
It is LA Fitness’ policy and practice to provide our members with a complete copy of their agreement at the time of enrollment. A copy of the agreement was also included in the confirming e-mail member received on the day he enrolledIn addition, his agreement included a New Client Checklist
which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement
This Checklist was reviewed with member at the time of the sale, as acknowledged by his signature and initials on the New Client ChecklistMember’s personal training services agreement specifically provided him with a 3-day right to cancel, for any reason, for a full refundHowever, he did not take advantage of this option within the rescission period
Thus, under the clear and explicit terms of the agreement, he is not entitled to terminate the agreement and abandon his contractual obligations early without a fee (copies of the agreement, New Client Checklist and confirming e-mail are included with this response)If member no longer wishes to continue with his valid agreement, his agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreement
LA Fitness will honor this voluntary cancellation provision of the agreement should he elect to take advantage of itOtherwise, he should be expected to honor his agreement as LA Fitness stands ready to provide the services for which he contracted
Our District Operations Manager contacted *** *** regarding her concerns and we adjusted her personal training membership to ensure that she is able to use her personal training sessions at our *** club locationWe appreciate her feedback and will address the concerns she expressed regarding
management and training staff at the *** location accordingly
Management has made multiple attempts to contact Ms*** to discuss her concerns. However, we have not received a return call. We encourage Ms*** to return our calls so we can adequately discuss her concerns. Thank you