Management spoke to *** *** regarding his concerns with the amenities included in this monthly billed membership and his frustration with the lack of responsiveness by staff members at his local clubLA Fitness strives to provide excellent customer service to our members and we apologize for
the experience he had
As a courtesy, we have adjusted his membership to include the racquetball amenity at the additional monthly rate of $5, which is the discounted rate typically only available at the time of sign upWe believe this matter to be resolvedThank you
We apologize for the service member receivedThis is not the experience we want any of our members to haveWe appreciate member’s feedback however, our records do not reflect that member brought these concerns to our attention to be able to address them when they occurred in November and December
of Nevertheless, we have cancelled the remaining term of his personal training agreement with no further billing or obligation to settle his dispute
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolutionPlease respond in this space ONLY]
Regards,
*** ***
I was not offered the opportunity to chose any of trainers. Furthermore, the text messages I received from the trainer after filing a complaint to LA Fitness were not appropriate. Therefore, I was not comfortable running into the trainer knowing the trainer still worked there. I also did not receive the contractually agreed upon service during the three months that I did pay for the agreed upon service. I will settle for a $refund but will not agree to no reimbursement due to the fact that LA Fitness did not provide the service
Revdex.com:
I
have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Compant refused to acknowledge that they have a problem at this clubOther members have voiced the same complaints to corporate and on different websites where businesses r reviewedOther members call me and tell me this club is still filthy, the staff harass customers, discriminate against members, etcand yet they say I was the problem because if they refuse to address the issuesIf they did it would cost them thousands of dollarsIt is easier to get "Rid" of the squeaky wherl than deal with the real issue or to apologize for how thier organization treats people.It is not unreasonable to expect an investigation or an apology which they NEVER did
Regards,
*** ***
LA Fitness contacted member regarding her concernsThe training agreement has been cancelled with no further billing or obligation and a refund in the amount of $was processed on 10/5/
Management spoke to *** *** on 10/16/regarding his monthly fitness membershipDue to the fact *** *** made several attempts to cancel within the day period in order to receive a full refund we have granted this requestA refund in the amount of $was processed back to the ***
card on fileRefunds take about 5-business days to be refundedMember is satisfiedThank you
Management spoke to Mr***regarding his concerns about the club environment and equipmentWe have reassuredMr*** that club staff has been addressed and the issues have beenaddressed We appreciate our member’sfeedback and concerns regarding our facilities and strive to provide a
cleanand healthy environmentMember is satisfied with the follow upThank you
Our District Manager has attempted to contact member to address her concerns but we have received no responseWe appreciate her feedback and welcome the opportunity to address her specific concernsHowever, the circumstance does not warrant a refundA TRX Machine was delivered to our *** ***
location today and we encourage member to return our District Manager’s call for further assistance
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Management spoke to *** *** on 5/8/regarding his yearly membership and the incident that occurredWe assured *** *** the issue will be addressed with staff in regards to better handling situationsAn arrangement has been made regarding the balance on his membershipNo further action will
be takenThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11983102, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Please provide the details of transaction
Regards,
Steven Burda
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”)The Agreement was for a minimum initial term of months, beginning 12/6/(the “Initial Term”). She paid a total of $up front, which included the enrollment fee, processing
fee and payment for the first month of personal training servicesShe further agreed to make more consecutive monthly payments, in the amount of $200.00, beginning 1/6/18, for the remainder of the Initial TermThese terms are clearly outlined on page of the Agreement and she acknowledged her understanding of these billing terms by initialing three separate sections in the Agreement which specifically referred to this payment scheduleHer Agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the AgreementThis provision is clearly outlined on page of the agreementThus, under the clear and explicit terms of the Agreement, member is not entitled to terminate the Agreement and abandon her contractual obligations (which were very clearly spelled out for her and acknowledged by her) early without a feeNevertheless, we offered to reduce the cancellation fee, from 50% of the remaining agreement balance, down to 25% of the remaining agreement balancePlease note that we were not contractually obligated to provide this remedy, but this was done as a customer service consideration for our memberShe elected to take advantage of the offer and paid the reduced cancellation fee on 1/9/We cancelled the remaining term of her Agreement accordingly
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”)The Agreement was for a minimum initial term of months, beginning 9/25/(the “Initial Term”). Member paid a total of $up front, which included the enrollment fee, processing
fee and payment for the first month of personal training servicesHe further agreed to make more consecutive monthly payments, in the amount of $220.00, beginning 10/25/16, for the remainder of the Initial TermAfter the Initial Term, the services continue at the same price per session with the same billing cycle until member sends written notice to cancelThus, the cancellation request member submitted simply ensured that the billing would end after he completed the Initial Term of his AgreementIn fact, the cancellation confirmation letter he received clearly indicated that his regular dues amount would continue to be charged to the account on file until completion of the Initial TermThe letter also reminded member that, if he was still within the Initial Term of his Agreement, the Agreement allows him to cancel early, for any reason, by paying a fee equal to 50% of the current remaining balance owed on the Agreement, that his local club can give him the exact amount and collect the fee from him in person ( a copy of the letter is included with this response)Our records do not reflect that member paid such a fee to cancel his Agreement earlyThus, he was properly billed for the remainder of the Initial TermNevertheless, our District Vice President contacted member regarding his concerns and we agreed to process a refund for 50% as if member had paid the cancellation fee at the time of his request (refund applied to the same account used for payment)Please note that we were not contractually obligated to provide this remedy but this was done as a customer service consideration for our memberPlease allow 3-business days for the refund to post to the account
Our District Operations Manager contacted *** *** regarding her concerns and we adjusted her personal training membership to ensure that she is able to use her personal training sessions at our *** club locationWe appreciate her feedback and will address the concerns she expressed regarding
management and training staff at the *** location accordingly
Revdex.com:I have reviewed the response made by the business in reference to complaint ID
***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I would like to clarify that business has made one attempt to contact me, not several as evidenced by my phone recordsI plan to call them this weekend and will offer further response once I hear their resolution.Regards,*** ***
Per *** *** request a cancellation was processed on 7/14/and no further billings have occurredThe cancellation notice that the member attached is dated 7/1/and no prior cancellation was received*** *** membership was cancelled according to our cancellation policy, prior to his next bill date of 7/28/No refund is owedThis issue is resolvedthank you
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[I was contacted by company and explained to company that I was not in this countryExplained to company that I never received any correspondence in regards to expired membership and/or member updates I was then told that they could not honor my previous membershipCompany states that I was given options in response and this information is not true and forth coming because I was notThe phone was disconnected and I was not contacted again for a follow up or continuation in reference to the conversation I never heard from this company again in regards to resolution so this response is and poor ethics. Regards,*** ***
Our District Vice President, *** J., contacted member regarding her concernsHer personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the
AgreementHowever, *** offered to reduce the cancellation fee, from 50% of the remaining agreement balance, down to 33% of the remaining agreement balance as a customer service consideration for our memberMember elected to take advantage of the offer and paid the reduced cancellation fee on 12/26/We cancelled the remaining term of her personal training agreement accordingly
Management spoke to Mr*** regarding the cancellation of his
monthly billed membershipPer his request we have processed an immediate cancellation
with a full refund in the amount of $back to the Visa cardRefunds take
about 5-business days to be refunded back Member was
unreasonable in his request for a
year free membership As a courtesy we
offered month of access at no additional cost per his request for
compensation Mr*** declinedWe believe this issue to be resolved thank you
Management spoke to *** *** regarding his concerns with the amenities included in this monthly billed membership and his frustration with the lack of responsiveness by staff members at his local clubLA Fitness strives to provide excellent customer service to our members and we apologize for
the experience he had
As a courtesy, we have adjusted his membership to include the racquetball amenity at the additional monthly rate of $5, which is the discounted rate typically only available at the time of sign upWe believe this matter to be resolvedThank you
We apologize for the service member receivedThis is not the experience we want any of our members to haveWe appreciate member’s feedback however, our records do not reflect that member brought these concerns to our attention to be able to address them when they occurred in November and December
of Nevertheless, we have cancelled the remaining term of his personal training agreement with no further billing or obligation to settle his dispute
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolutionPlease respond in this space ONLY]
Regards,
*** ***
I was not offered the opportunity to chose any of trainers. Furthermore, the text messages I received from the trainer after filing a complaint to LA Fitness were not appropriate. Therefore, I was not comfortable running into the trainer knowing the trainer still worked there. I also did not receive the contractually agreed upon service during the three months that I did pay for the agreed upon service. I will settle for a $refund but will not agree to no reimbursement due to the fact that LA Fitness did not provide the service
Revdex.com:
I
have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Compant refused to acknowledge that they have a problem at this clubOther members have voiced the same complaints to corporate and on different websites where businesses r reviewedOther members call me and tell me this club is still filthy, the staff harass customers, discriminate against members, etcand yet they say I was the problem because if they refuse to address the issuesIf they did it would cost them thousands of dollarsIt is easier to get "Rid" of the squeaky wherl than deal with the real issue or to apologize for how thier organization treats people.It is not unreasonable to expect an investigation or an apology which they NEVER did
Regards,
*** ***
LA Fitness contacted member regarding her concernsThe training agreement has been cancelled with no further billing or obligation and a refund in the amount of $was processed on 10/5/
Management spoke to *** *** on 10/16/regarding his monthly fitness membershipDue to the fact *** *** made several attempts to cancel within the day period in order to receive a full refund we have granted this requestA refund in the amount of $was processed back to the ***
card on fileRefunds take about 5-business days to be refundedMember is satisfiedThank you
Management spoke to Mr***regarding his concerns about the club environment and equipmentWe have reassuredMr*** that club staff has been addressed and the issues have beenaddressed We appreciate our member’sfeedback and concerns regarding our facilities and strive to provide a
cleanand healthy environmentMember is satisfied with the follow upThank you
Our District Manager has attempted to contact member to address her concerns but we have received no responseWe appreciate her feedback and welcome the opportunity to address her specific concernsHowever, the circumstance does not warrant a refundA TRX Machine was delivered to our *** ***
location today and we encourage member to return our District Manager’s call for further assistance
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Management spoke to *** *** on 5/8/regarding his yearly membership and the incident that occurredWe assured *** *** the issue will be addressed with staff in regards to better handling situationsAn arrangement has been made regarding the balance on his membershipNo further action will
be takenThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11983102, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Please provide the details of transaction
Regards,
Steven Burda
Our position has not changedMember's concerns were addressed in our initial response
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”)The Agreement was for a minimum initial term of months, beginning 12/6/(the “Initial Term”). She paid a total of $up front, which included the enrollment fee, processing
fee and payment for the first month of personal training servicesShe further agreed to make more consecutive monthly payments, in the amount of $200.00, beginning 1/6/18, for the remainder of the Initial TermThese terms are clearly outlined on page of the Agreement and she acknowledged her understanding of these billing terms by initialing three separate sections in the Agreement which specifically referred to this payment scheduleHer Agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the AgreementThis provision is clearly outlined on page of the agreementThus, under the clear and explicit terms of the Agreement, member is not entitled to terminate the Agreement and abandon her contractual obligations (which were very clearly spelled out for her and acknowledged by her) early without a feeNevertheless, we offered to reduce the cancellation fee, from 50% of the remaining agreement balance, down to 25% of the remaining agreement balancePlease note that we were not contractually obligated to provide this remedy, but this was done as a customer service consideration for our memberShe elected to take advantage of the offer and paid the reduced cancellation fee on 1/9/We cancelled the remaining term of her Agreement accordingly
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”)The Agreement was for a minimum initial term of months, beginning 9/25/(the “Initial Term”). Member paid a total of $up front, which included the enrollment fee, processing
fee and payment for the first month of personal training servicesHe further agreed to make more consecutive monthly payments, in the amount of $220.00, beginning 10/25/16, for the remainder of the Initial TermAfter the Initial Term, the services continue at the same price per session with the same billing cycle until member sends written notice to cancelThus, the cancellation request member submitted simply ensured that the billing would end after he completed the Initial Term of his AgreementIn fact, the cancellation confirmation letter he received clearly indicated that his regular dues amount would continue to be charged to the account on file until completion of the Initial TermThe letter also reminded member that, if he was still within the Initial Term of his Agreement, the Agreement allows him to cancel early, for any reason, by paying a fee equal to 50% of the current remaining balance owed on the Agreement, that his local club can give him the exact amount and collect the fee from him in person ( a copy of the letter is included with this response)Our records do not reflect that member paid such a fee to cancel his Agreement earlyThus, he was properly billed for the remainder of the Initial TermNevertheless, our District Vice President contacted member regarding his concerns and we agreed to process a refund for 50% as if member had paid the cancellation fee at the time of his request (refund applied to the same account used for payment)Please note that we were not contractually obligated to provide this remedy but this was done as a customer service consideration for our memberPlease allow 3-business days for the refund to post to the account
Our District Operations Manager contacted *** *** regarding her concerns and we adjusted her personal training membership to ensure that she is able to use her personal training sessions at our *** club locationWe appreciate her feedback and will address the concerns she expressed regarding
management and training staff at the *** location accordingly
Revdex.com:I have reviewed the response made by the business in reference to complaint ID
***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I would like to clarify that business has made one attempt to contact me, not several as evidenced by my phone recordsI plan to call them this weekend and will offer further response once I hear their resolution.Regards,*** ***
Per *** *** request a cancellation was processed on 7/14/and no further billings have occurredThe cancellation notice that the member attached is dated 7/1/and no prior cancellation was received*** *** membership was cancelled according to our cancellation policy, prior to his next bill date of 7/28/No refund is owedThis issue is resolvedthank you
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[I was contacted by company and explained to company that I was not in this countryExplained to company that I never received any correspondence in regards to expired membership and/or member updates I was then told that they could not honor my previous membershipCompany states that I was given options in response and this information is not true and forth coming because I was notThe phone was disconnected and I was not contacted again for a follow up or continuation in reference to the conversation I never heard from this company again in regards to resolution so this response is and poor ethics. Regards,*** ***
Our District Vice President, *** J., contacted member regarding her concernsHer personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the
AgreementHowever, *** offered to reduce the cancellation fee, from 50% of the remaining agreement balance, down to 33% of the remaining agreement balance as a customer service consideration for our memberMember elected to take advantage of the offer and paid the reduced cancellation fee on 12/26/We cancelled the remaining term of her personal training agreement accordingly
Management spoke to Mr*** regarding the cancellation of his
monthly billed membershipPer his request we have processed an immediate cancellation
with a full refund in the amount of $back to the Visa cardRefunds take
about 5-business days to be refunded back Member was
unreasonable in his request for a
year free membership As a courtesy we
offered month of access at no additional cost per his request for
compensation Mr*** declinedWe believe this issue to be resolved thank you