LA Fitness cancelled the remaining term of member's personal training agreement with no further billing or obligation and processed a refund for all payments less the initial payment of $(refund applied to the same account used for payment)Please allow 5-business days for the refund
to post to the account
As of the time of this response, LA Fitness has not received any of the payments owed by member since 11/21/Since it is apparent that he now has no intent of fulfilling his contractual obligation to the remaining personal training agreement term, we have released him from his obligation to make the remaining payments due under his agreement. Additionally, LA Fitness will not pursue him for the outstanding balance he currently owesPlease note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member
As outlined in member’s personal training agreement, all sessions purchased must be completed within days after the end of the initial term, or if client renews or continues the EFT/CC payment agreement beyond the initial term, within days after completion of that additional periodMember
renewed through 11/10/Thus, she had until 12/10/to complete the remaining sessionsNevertheless, LA Fitness has added complimentary sessions for member to usePlease note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member
LA Fitness processed a refund in the amount of $for member's remaining personal training sessionsA refund check was mailed on 8/11/Please allow 7-business days to receive the refund check
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,*** *** In my initial complaint I stated that that was the offer given in efforts to make up the lie that the personal training supervisor *** had said to me I was not satisfied at the time nor am I satisfied nowIn addition she mentioned that I would cancel at anytime and when she asked me to sign a print smaller than this email, I asked what it was and she stated that it's fine But she assured me that I could cancel at anytime Now I am told that the contract was months
How can $amount to free sessionsWhen I currently pay $for three sessions? This is shady and again deceiving
My complaint doesn't stop here If this is not satisfactory to me I will escalate this to *** *** *** or any local tv channel that will and can investigate the numerous complaints about LA Fitness training practice including deceiving me This person is still in her capacity and perhaps has been reprimanded I want what she said to cancel at anytime
***
As acknowledged by *** ***, management has made attempts to reach him to discuss a resolution but he has not returned our calls*** *** stated that he requested a cancellation prior to May 15, 2016, however, we have no record of receipt of such a cancellation requestOur records show that *** *** was provided cancellation procedures, as provided in our original response, on May 19, through our customer service email
A courtesy was processed to cancel *** ***’s membership on June 17, We received a chargeback for the monthly billing processed on May 15, and have agreed to accept the dispute as a resolution*** *** received a credit of $processed through his financial establishmentIn addition to accepting the chargeback, we have also waived the balance of $for the monthly billing on June 15, This will close *** ***’s membership in a cancelled status with no balance owedWe now believe this issue to be resolvedThank you
Revdex.com:
Not worth it to pursue any longer, the contract was altered but I don't have the means to prove itI have paid, and cancelled my accountI will make sure neither myself, not anyone I know used your services again
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
LA Fitness processed a refund in the amount of $1,(refund applied to the same account used for payment)Please allow 5-business days for the refund to post to the account
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Management spoke with MsPascua regarding her concernsManagement informed her that we would be working with the OM and staff to ensure staff is properly educated on check in/check out process and that it is being followedWe believe this matter to be resolved and member satisfiedThank
you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Management has made multiple attempts to contact Ms*** to discuss her concerns. However, we have not received a return call. We encourage Ms*** to return our calls so we can adequately discuss her concerns. Thank you
Revdex.com:I have reviewed the response made by the business in reference to complaint ID***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The information they provided was falseI have witnesses and people who saw the mistreatmentthey still not have refunded my funds at this time. Regards,*** ***
RevDex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
LA Fitness took over a month to credit the sessions back to my account No one even contacted me to apologize or speak to me about their error I received a call saying the sessions was place back in my account but I asked for a full refund I don't want the sessions at this point
I want a full refund of all sessions remaining
Regards,*** ***
Management spoke to *** ** *** on 6/8/regarding the cancellation of his and *** *** monthly billed membershipA refund in the amount of $has been refunded back to the*** cardRefunds take about 5-business days to be refunded backWe believe this matter to be resolvedThank you
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”)The Agreement was for a minimum initial term of months, beginning 9/20/(the “Initial Term”). Member paid a total of $up front, which included the enrollment fee, processing
fee and payment for the first month of personal training servicesShe further agreed to make more consecutive monthly payments, in the amount of $360.00, beginning 10/20/16, for the remainder of the Initial TermThese terms are clearly outlined on page of the Agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule section of the AgreementIt is LA Fitness’ policy and practice to provide our members with a complete copy of their agreement at the time of enrollmentA copy was also included in the confirming e-mail she received on the day she enrolledIn addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement with the initial term of monthsThis Checklist was reviewed with her at the time of the sale, as acknowledged by her signature and initials on the New Client Checklist (copies of the Agreement, confirming e-mail and New Client Checklist are included with this response)Additionally, member’s personal training services agreement specifically provided her with a 3-day right to cancel if these terms did not match her understanding (or for any reason) for a full refundHowever, she did not take advantage of this option within the rescission period Thus, under the clear and explicit terms of the Agreement, member is not entitled to a refund or to terminate the Agreement and abandon her contractual obligations (which were very clearly spelled out for her and acknowledged by her) early without a feeIf member no longer wishes to continue with her valid Agreement, her Agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the AgreementLA Fitness will honor this provision of the Agreement should she elect to take advantage of itOtherwise, member should be expected to honor her Agreement as LA Fitness stands ready to provide the services for which she contracted
We have made several attempts to contact Ms*** and have yet to receive a return callWe encourage her to return our call to discuss her concerns furtherThank you
LA Fitness cancelled the remaining term of member's personal training agreement with no further billing or obligation and processed a refund for all payments less the initial payment of $(refund applied to the same account used for payment)Please allow 5-business days for the refund
to post to the account
As of the time of this response, LA Fitness has not received any of the payments owed by member since 11/21/Since it is apparent that he now has no intent of fulfilling his contractual obligation to the remaining personal training agreement term, we have released him from his obligation to make the remaining payments due under his agreement. Additionally, LA Fitness will not pursue him for the outstanding balance he currently owesPlease note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member
As outlined in member’s personal training agreement, all sessions purchased must be completed within days after the end of the initial term, or if client renews or continues the EFT/CC payment agreement beyond the initial term, within days after completion of that additional periodMember
renewed through 11/10/Thus, she had until 12/10/to complete the remaining sessionsNevertheless, LA Fitness has added complimentary sessions for member to usePlease note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member
LA Fitness processed a refund in the amount of $for member's remaining personal training sessionsA refund check was mailed on 8/11/Please allow 7-business days to receive the refund check
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,*** *** In my initial complaint I stated that that was the offer given in efforts to make up the lie that the personal training supervisor *** had said to me I was not satisfied at the time nor am I satisfied nowIn addition she mentioned that I would cancel at anytime and when she asked me to sign a print smaller than this email, I asked what it was and she stated that it's fine But she assured me that I could cancel at anytime Now I am told that the contract was months
How can $amount to free sessionsWhen I currently pay $for three sessions? This is shady and again deceiving
My complaint doesn't stop here If this is not satisfactory to me I will escalate this to *** *** *** or any local tv channel that will and can investigate the numerous complaints about LA Fitness training practice including deceiving me This person is still in her capacity and perhaps has been reprimanded I want what she said to cancel at anytime
***
As acknowledged by *** ***, management has made attempts to reach him to discuss a resolution but he has not returned our calls*** *** stated that he requested a cancellation prior to May 15, 2016, however, we have no record of receipt of such a cancellation requestOur records show that *** *** was provided cancellation procedures, as provided in our original response, on May 19, through our customer service email
A courtesy was processed to cancel *** ***’s membership on June 17, We received a chargeback for the monthly billing processed on May 15, and have agreed to accept the dispute as a resolution*** *** received a credit of $processed through his financial establishmentIn addition to accepting the chargeback, we have also waived the balance of $for the monthly billing on June 15, This will close *** ***’s membership in a cancelled status with no balance owedWe now believe this issue to be resolvedThank you
Revdex.com:
Not worth it to pursue any longer, the contract was altered but I don't have the means to prove itI have paid, and cancelled my accountI will make sure neither myself, not anyone I know used your services again
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
LA Fitness processed a refund in the amount of $1,(refund applied to the same account used for payment)Please allow 5-business days for the refund to post to the account
Our position has not changedMembers concerns were addressed in our initial response
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Management spoke with MsPascua regarding her concernsManagement informed her that we would be working with the OM and staff to ensure staff is properly educated on check in/check out process and that it is being followedWe believe this matter to be resolved and member satisfiedThank
you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Management has made multiple attempts to contact Ms*** to discuss her concerns. However, we have not received a return call. We encourage Ms*** to return our calls so we can adequately discuss her concerns. Thank you
Revdex.com:I have reviewed the response made by the business in reference to complaint ID***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The information they provided was falseI have witnesses and people who saw the mistreatmentthey still not have refunded my funds at this time. Regards,*** ***
RevDex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
LA Fitness took over a month to credit the sessions back to my account No one even contacted me to apologize or speak to me about their error I received a call saying the sessions was place back in my account but I asked for a full refund I don't want the sessions at this point
I want a full refund of all sessions remaining
Regards,*** ***
Management spoke to *** ** *** on 6/8/regarding the cancellation of his and *** *** monthly billed membershipA refund in the amount of $has been refunded back to the*** cardRefunds take about 5-business days to be refunded backWe believe this matter to be resolvedThank you
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”)The Agreement was for a minimum initial term of months, beginning 9/20/(the “Initial Term”). Member paid a total of $up front, which included the enrollment fee, processing
fee and payment for the first month of personal training servicesShe further agreed to make more consecutive monthly payments, in the amount of $360.00, beginning 10/20/16, for the remainder of the Initial TermThese terms are clearly outlined on page of the Agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule section of the AgreementIt is LA Fitness’ policy and practice to provide our members with a complete copy of their agreement at the time of enrollmentA copy was also included in the confirming e-mail she received on the day she enrolledIn addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement with the initial term of monthsThis Checklist was reviewed with her at the time of the sale, as acknowledged by her signature and initials on the New Client Checklist (copies of the Agreement, confirming e-mail and New Client Checklist are included with this response)Additionally, member’s personal training services agreement specifically provided her with a 3-day right to cancel if these terms did not match her understanding (or for any reason) for a full refundHowever, she did not take advantage of this option within the rescission period Thus, under the clear and explicit terms of the Agreement, member is not entitled to a refund or to terminate the Agreement and abandon her contractual obligations (which were very clearly spelled out for her and acknowledged by her) early without a feeIf member no longer wishes to continue with her valid Agreement, her Agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the AgreementLA Fitness will honor this provision of the Agreement should she elect to take advantage of itOtherwise, member should be expected to honor her Agreement as LA Fitness stands ready to provide the services for which she contracted
Our previous response still standsNo further action will be taken
We have made several attempts to contact Ms*** and have yet to receive a return callWe encourage her to return our call to discuss her concerns furtherThank you
There will be no further charges