Management contacted member regarding his issue. We agreed to refund four months of dues each. The refund will go back to the *** card onfile and could take up to 5-business days. We believe this matter to be closed
Our Regional Vice President, *** *** attempted to contact member regarding his concerns but member has not returned his callOur records reflect that member last trained with *** *on 7/13/He then trained with *** *on 7/15/and 7/22/before contacting the manager of our
*** location, *** * on 8/3/Member told *** that he wished to cancel his personal training agreement because he was not happy with the manner in which *** *left his employment with LA Fitness*** offered to assist in scheduling with a new personal trainer but member refused his assistance*** then reminded member that his personal training agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreementMember elected not to take advantage of this cancellation provision at that timeMember called our Member Service Department that same day and was reminded of the sameIt should be noted that member’s personal training agreement also includes a provision that entitles him to terminate the agreement early, without a fee, if he becomes disabledSuch a cancellation would be effective upon member sending a cancellation notice, along with reasonable evidence of disability, to: P.OBox 55088, Irvine, CA Member called our Member Service Department again on 8/13/claiming that he provided the club’s Assistant Personal Training Director (“APTD”) documents confirming such a disability and that the APTD was supposed to mail the documents in for himMember was reminded that it was his responsibility to mail such a notice to the POBoxLA Fitness received member’s cancellation notice, postmarked 8/19/(cancellation request date), along with reasonable evidence of disability and we cancelled the remaining term of his personal training agreement accordingly, with no further billingHowever, member is not entitled to a refund of dues processed prior to his effective cancellation request date
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Management left a message with Mr*** regarding his concerns. Management waived the outstanding balance on file with no further billing owedWe also confirmed that his membership is cancelled and sent him an email confirmation to *** Should Mr*** wish to discuss
further, we encourage him to return our callWe believe this matter to be resolvedThank you
Management cancelled *** *** membership and agreed to refund Julys payment of $The refund could take up to 7-days to complete and will go back to the checking account on fileWe believe this matter to be resolvedThank you
Our District Vice President contacted member regarding his concernsWe processed a refund for personal training dues billed after October and the remaining personal training sessions will not expire
Our District Vice President contacted member to address her concerns and informed her of the options available to herMember has elected to continue with the remaining term of her personal training agreement and, upon completing the initial term, will downgrade to session per month so that she
can continue to use any remaining available sessions
Management spoke to Mr*** regarding the cancellation of his monthly billed membershipPer his request we have processed a cancellation and no further billing will occurEmail confirmation was sent to the email address on fileMember is satisfiedThank you
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”)The Agreement was for a minimum initial term of months, beginning 9/20/(the “Initial Term”). Member paid a total of $up front, which included the enrollment fee, processing
fee and payment for the first month of personal training servicesShe further agreed to make more consecutive monthly payments, in the amount of $360.00, beginning 10/20/16, for the remainder of the Initial TermThese terms are clearly outlined on page of the Agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule section of the AgreementIt is LA Fitness’ policy and practice to provide our members with a complete copy of their agreement at the time of enrollmentA copy was also included in the confirming e-mail she received on the day she enrolledIn addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement with the initial term of monthsThis Checklist was reviewed with her at the time of the sale, as acknowledged by her signature and initials on the New Client Checklist (copies of the Agreement, confirming e-mail and New Client Checklist are included with this response)Additionally, member’s personal training services agreement specifically provided her with a 3-day right to cancel if these terms did not match her understanding (or for any reason) for a full refundHowever, she did not take advantage of this option within the rescission period Thus, under the clear and explicit terms of the Agreement, member is not entitled to a refund or to terminate the Agreement and abandon her contractual obligations (which were very clearly spelled out for her and acknowledged by her) early without a feeIf member no longer wishes to continue with her valid Agreement, her Agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the AgreementLA Fitness will honor this provision of the Agreement should she elect to take advantage of itOtherwise, member should be expected to honor her Agreement as LA Fitness stands ready to provide the services for which she contracted
Revdex.com:I have reviewed the response made by the business in reference to complaint ID***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowWhen LA fitness representative called me, she was threatening me in multiple ways that there will not be any refund and do whatever I can doAlso the LA fitness representative was telling me that the police officer was lying and they did not cancel my membershipThen I called *** police and spoke to a police supervisorHe told me that whatever the club people told the police officer, the same message was being informed to me by the police officerThe police officer told me that myself or my family should NOT enter into the club again and all of our memberships were cancelledIf I have any further questions, I should call member servicesI called member services serveral times and there is no responseSo, I had to file complaint to Revdex.comI need full refund of the payment I madeWhen I joined at LA fitness, there are lot of promotions/discounts from other fitness clubsNow, all of they increased the ratesIn addition to the refund, I need apologies from the club for misusing law enforcement.Regards,*** ***
LA Fitness cancelled member’s personal training agreement and we are in the process of issuing a full refund (refund will be applied to the same account used for payment)Please allow 5-business days for the refund to post to the accountPlease also note that as of the time of this
response, member’s regular billing of $was already in process for tomorrow, 11/12/14, and we 1re unable to stop the transactionA refund for that payment will also be processed once the payment is confirmed captured
LA Fitness contacted Ms*** regarding her concernsWe cancelled the remaining term of her personal training agreement with no further billing or obligation and, as of the time of this response, our records reflect that she received a credit in the amount of $for the last payment from
her bank
Management spoke with members father regarding his concernsAs a customer consideration, management cancelled ***'s membership and refunded the last payment charged of $Refunds typically could take up to 5-business days to complete and will be applied to same account used for
payment. We believe this matter to be resolvedThank you
Management has made several attempts to contact *** *** regarding the cancellation of his monthly billed membershipWe have yet to receive a return call Our records indicate we have not received such a request to cancel his membership and it continued to billLA Fitness provides members
with the option to cancel at any
LA Fitness location between the hours of AM-PM on Monday through Friday, but
we strongly encourage members to send a written cancellation request via certified
mail to ensure return-receiptOur cancellation policy is not designed to make
it difficult for our members to cancel, but to ensure cancellations are handled
properlyAs a courtesy an immediate cancellation has been processed and no further billing will occurShould he wish to discuss his concerns further we encourage him to return our call or contact his home clubNo further action will be takenThank you
LA Fitness cancelled the remaining term of member's personal training agreement with no further billing or obligation and we are processing a refund in the amount of $(refund applied to the same account used for payment)
Please allow 5-business days for the refund to post to member's
account
Member originally signed up for personal training services on 9/30/(agreement #***)She cancelled that membership agreement on 10/1/and was e-mailed a cancel confirmation receiptShe rejoined that same day on a different personal training membership with a smaller financial
commitment (agreement #***)Our records do not reflect that member cancelled that second personal training membership within days of joining
If she had, she would have been provided with a cancel confirmation receipt, which she does not have, just as she did when she cancelled the original membershipThus, she is not entitled to a refund or to terminate the agreement early without a feeHowever, as of the time of this response, member has disputed the payments with her bank and defaulted on the agreement term
Since it is apparent that she now has no intention to fulfill her contractual obligation to the remaining personal training agreement term, we have released her from this obligation to make the remaining payments due under her agreement. Additionally, LA Fitness will no longer attempt to call or pursue her for the outstanding balance she currently owesPlease note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our memberHowever, she is not entitled to a refund on top of the consideration already made
Management contacted member regarding her complaint. To resolve complaint, management will honor a full refund of $74.18. The refund could take up to 5-to days to process and will go back to the *** card on fileWe believe this matter to be resolved
Management contacted member regarding his issue. We agreed to refund four months of dues each. The refund will go back to the *** card onfile and could take up to 5-business days. We believe this matter to be closed
Our Regional Vice President, *** *** attempted to contact member regarding his concerns but member has not returned his callOur records reflect that member last trained with *** *on 7/13/He then trained with *** *on 7/15/and 7/22/before contacting the manager of our
*** location, *** * on 8/3/Member told *** that he wished to cancel his personal training agreement because he was not happy with the manner in which *** *left his employment with LA Fitness*** offered to assist in scheduling with a new personal trainer but member refused his assistance*** then reminded member that his personal training agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreementMember elected not to take advantage of this cancellation provision at that timeMember called our Member Service Department that same day and was reminded of the sameIt should be noted that member’s personal training agreement also includes a provision that entitles him to terminate the agreement early, without a fee, if he becomes disabledSuch a cancellation would be effective upon member sending a cancellation notice, along with reasonable evidence of disability, to: P.OBox 55088, Irvine, CA Member called our Member Service Department again on 8/13/claiming that he provided the club’s Assistant Personal Training Director (“APTD”) documents confirming such a disability and that the APTD was supposed to mail the documents in for himMember was reminded that it was his responsibility to mail such a notice to the POBoxLA Fitness received member’s cancellation notice, postmarked 8/19/(cancellation request date), along with reasonable evidence of disability and we cancelled the remaining term of his personal training agreement accordingly, with no further billingHowever, member is not entitled to a refund of dues processed prior to his effective cancellation request date
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
The initial personal training membership payment in the amount of $was returned as unauthorized by member's bankThere were no further charges
Management left a message with Mr*** regarding his concerns. Management waived the outstanding balance on file with no further billing owedWe also confirmed that his membership is cancelled and sent him an email confirmation to *** Should Mr*** wish to discuss
further, we encourage him to return our callWe believe this matter to be resolvedThank you
Management cancelled *** *** membership and agreed to refund Julys payment of $The refund could take up to 7-days to complete and will go back to the checking account on fileWe believe this matter to be resolvedThank you
Our District Vice President contacted member regarding his concernsWe processed a refund for personal training dues billed after October and the remaining personal training sessions will not expire
Our District Vice President contacted member to address her concerns and informed her of the options available to herMember has elected to continue with the remaining term of her personal training agreement and, upon completing the initial term, will downgrade to session per month so that she
can continue to use any remaining available sessions
Management spoke to Mr*** regarding the cancellation of his monthly billed membershipPer his request we have processed a cancellation and no further billing will occurEmail confirmation was sent to the email address on fileMember is satisfiedThank you
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”)The Agreement was for a minimum initial term of months, beginning 9/20/(the “Initial Term”). Member paid a total of $up front, which included the enrollment fee, processing
fee and payment for the first month of personal training servicesShe further agreed to make more consecutive monthly payments, in the amount of $360.00, beginning 10/20/16, for the remainder of the Initial TermThese terms are clearly outlined on page of the Agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule section of the AgreementIt is LA Fitness’ policy and practice to provide our members with a complete copy of their agreement at the time of enrollmentA copy was also included in the confirming e-mail she received on the day she enrolledIn addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement with the initial term of monthsThis Checklist was reviewed with her at the time of the sale, as acknowledged by her signature and initials on the New Client Checklist (copies of the Agreement, confirming e-mail and New Client Checklist are included with this response)Additionally, member’s personal training services agreement specifically provided her with a 3-day right to cancel if these terms did not match her understanding (or for any reason) for a full refundHowever, she did not take advantage of this option within the rescission period Thus, under the clear and explicit terms of the Agreement, member is not entitled to a refund or to terminate the Agreement and abandon her contractual obligations (which were very clearly spelled out for her and acknowledged by her) early without a feeIf member no longer wishes to continue with her valid Agreement, her Agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the AgreementLA Fitness will honor this provision of the Agreement should she elect to take advantage of itOtherwise, member should be expected to honor her Agreement as LA Fitness stands ready to provide the services for which she contracted
Member was assigned and has been working with a new Certified Personal Trainer
Revdex.com:I have reviewed the response made by the business in reference to complaint ID***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowWhen LA fitness representative called me, she was threatening me in multiple ways that there will not be any refund and do whatever I can doAlso the LA fitness representative was telling me that the police officer was lying and they did not cancel my membershipThen I called *** police and spoke to a police supervisorHe told me that whatever the club people told the police officer, the same message was being informed to me by the police officerThe police officer told me that myself or my family should NOT enter into the club again and all of our memberships were cancelledIf I have any further questions, I should call member servicesI called member services serveral times and there is no responseSo, I had to file complaint to Revdex.comI need full refund of the payment I madeWhen I joined at LA fitness, there are lot of promotions/discounts from other fitness clubsNow, all of they increased the ratesIn addition to the refund, I need apologies from the club for misusing law enforcement.Regards,*** ***
LA Fitness cancelled member’s personal training agreement and we are in the process of issuing a full refund (refund will be applied to the same account used for payment)Please allow 5-business days for the refund to post to the accountPlease also note that as of the time of this
response, member’s regular billing of $was already in process for tomorrow, 11/12/14, and we 1re unable to stop the transactionA refund for that payment will also be processed once the payment is confirmed captured
LA Fitness contacted Ms*** regarding her concernsWe cancelled the remaining term of her personal training agreement with no further billing or obligation and, as of the time of this response, our records reflect that she received a credit in the amount of $for the last payment from
her bank
Management spoke with members father regarding his concernsAs a customer consideration, management cancelled ***'s membership and refunded the last payment charged of $Refunds typically could take up to 5-business days to complete and will be applied to same account used for
payment. We believe this matter to be resolvedThank you
Management has made several attempts to contact *** *** regarding the cancellation of his monthly billed membershipWe have yet to receive a return call Our records indicate we have not received such a request to cancel his membership and it continued to billLA Fitness provides members
with the option to cancel at any
LA Fitness location between the hours of AM-PM on Monday through Friday, but
we strongly encourage members to send a written cancellation request via certified
mail to ensure return-receiptOur cancellation policy is not designed to make
it difficult for our members to cancel, but to ensure cancellations are handled
properlyAs a courtesy an immediate cancellation has been processed and no further billing will occurShould he wish to discuss his concerns further we encourage him to return our call or contact his home clubNo further action will be takenThank you
LA Fitness cancelled the remaining term of member's personal training agreement with no further billing or obligation and we are processing a refund in the amount of $(refund applied to the same account used for payment)
Please allow 5-business days for the refund to post to member's
account
Member originally signed up for personal training services on 9/30/(agreement #***)She cancelled that membership agreement on 10/1/and was e-mailed a cancel confirmation receiptShe rejoined that same day on a different personal training membership with a smaller financial
commitment (agreement #***)Our records do not reflect that member cancelled that second personal training membership within days of joining
If she had, she would have been provided with a cancel confirmation receipt, which she does not have, just as she did when she cancelled the original membershipThus, she is not entitled to a refund or to terminate the agreement early without a feeHowever, as of the time of this response, member has disputed the payments with her bank and defaulted on the agreement term
Since it is apparent that she now has no intention to fulfill her contractual obligation to the remaining personal training agreement term, we have released her from this obligation to make the remaining payments due under her agreement. Additionally, LA Fitness will no longer attempt to call or pursue her for the outstanding balance she currently owesPlease note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our memberHowever, she is not entitled to a refund on top of the consideration already made
Our previous response still standsNo further action will be taken
Management contacted member regarding her complaint. To resolve complaint, management will honor a full refund of $74.18. The refund could take up to 5-to days to process and will go back to the *** card on fileWe believe this matter to be resolved