Management spoke to *** *** on 11/11/regarding her monthly billed fitness membershipDue to a miscommunication at the time of joiningIt was agreed upon to upgrade his single club membership to multi club. He is satisfied and we believe this matter to be resolvedThank you
Management contacted member regarding her complaint. To resolve complaint, management will honor a full refund of $74.18. The refund could take up to 5-to days to process and will go back to the *** card on fileWe believe this matter to be resolved
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
The response from the management is untrueI have yet to receive any phone call from this company furthermore if they were actually reading the complaint I do not have a home gym which is what caused this entire problem in the first place I would love for them to call me my number is *** *** ***
Management spoke to Mr*** regarding the cancellation of his monthly billed membershipPer his request we have processed a cancellation and no further billing will occurEmail confirmation was sent to the email address on fileMember is satisfiedThank you
Management left a message with Mr*** regarding his concerns. Management waived the outstanding balance on file with no further billing owedWe also confirmed that his membership is cancelled and sent him an email confirmation to *** Should Mr*** wish to discuss
further, we encourage him to return our callWe believe this matter to be resolvedThank you
This response is untrue*** did not afford me the option to cancel my agreement--he failed to produce the document that would cancel my membershipI left the club without being presented with any document, after *** shuffled papers around for a while looking for that documentFurthermore, when *** called me, it was to attempt to preserve the sale, to encourage me to use a different personal trainerI told him not that I was in the process of cancelling my membership, but that I had already submitted the paperwork that I found onlineFurthermore, the paperwork that I submitted was processed as an end-of-term cancellation rather than the immediate cancellation that I was told it would be
An end-of-term cancellation makes no sense--the contract was already terminating at the end of the term and requires no notice to cancel at that time.I did not "elect not to" cancel my membership--I was never provided the correct paperwork by their representative, then I was directed to the wrong paperwork, and in the meantime I was charged over $for minutes of personal training
Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,*** ***
Management reviewed *** *** complaintManagement as a customer consideration waived the balance on file $and cancelled membership with no further billing. Management provided her contact number should *** *** wish to discuss further
We believe this matter to be resolvedThank
you
Our Regional Vice President, *** *** attempted to contact member regarding his concerns but member has not returned his callOur records reflect that member last trained with *** *on 7/13/He then trained with *** *on 7/15/and 7/22/before contacting the manager of our
*** location, *** * on 8/3/Member told *** that he wished to cancel his personal training agreement because he was not happy with the manner in which *** *left his employment with LA Fitness*** offered to assist in scheduling with a new personal trainer but member refused his assistance*** then reminded member that his personal training agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreementMember elected not to take advantage of this cancellation provision at that timeMember called our Member Service Department that same day and was reminded of the sameIt should be noted that member’s personal training agreement also includes a provision that entitles him to terminate the agreement early, without a fee, if he becomes disabledSuch a cancellation would be effective upon member sending a cancellation notice, along with reasonable evidence of disability, to: P.OBox 55088, Irvine, CA Member called our Member Service Department again on 8/13/claiming that he provided the club’s Assistant Personal Training Director (“APTD”) documents confirming such a disability and that the APTD was supposed to mail the documents in for himMember was reminded that it was his responsibility to mail such a notice to the POBoxLA Fitness received member’s cancellation notice, postmarked 8/19/(cancellation request date), along with reasonable evidence of disability and we cancelled the remaining term of his personal training agreement accordingly, with no further billingHowever, member is not entitled to a refund of dues processed prior to his effective cancellation request date
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The phone number is valid; the business just refuses to leave a message when prompted to do so. If they read the complaint, they'd know that I am currently deployed overseas with the Army National Guard and would likely not be answering my home phone directly. They cancelled my membership, but the cancellation needs to be effective the date I deployed. That date was 6/13/2014. I also directly notified them they were no longer authorized to debit my checking account at that time. This request was ignored multiple times. The business owes me all the dues they illegally debited from my account while I've been deployed overseas. Anything less is unacceptable
Regards,
*** ***
Management contacted Mr*** via e-mail regarding his concernsManagement agreed not to contact Mr*** regarding his annual membership renewal and his membership has been notatedClub OM will contact Mr*** within two weeks of his renewal date per member requestWe believe this matter to
be resolvedThank you
Member purchased personal training services pursuant to a written and fully executed agreementThe agreement was for a minimum initial term of weeks, beginning 7/22/(the “Initial Term”)He paid a total of $up front, which included the enrollment fee, processing fee and
payment for the first four weeks of personal training sessionsHe further agreed to make more payments, in the amount of $each, every four weeks, beginning 8/19/14, for the remainder of the Initial TermThese terms are clearly outlined on page of members agreement and he acknowledged his understanding of these billing terms by initialing the separate sections outlining the payment schedule. His personal training agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreement
This provision is clearly outlined on page of his agreementIn addition, her agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement, the initial term of weeks and the voluntary cancelation provisionThis Checklist was reviewed with him at the time of the sale, as acknowledged by his signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response)There is no provision in member’s personal training agreement that allows him to freeze his training duesHis agreement specifically provided him with a 10-day right to cancel if these terms did not match his understanding (or for any reason) for a full refund
However, he did not take advantage of this option within the rescission periodThus, he is not entitled to a refund or to terminate the agreement early without a feeIf member no longer wishes to continue with his valid agreement, LA Fitness will honor the voluntary cancellation provision in member’s personal training agreement should he elect to take advantage of itOtherwise, he should be expected to honor his agreement as LA Fitness stands ready to provide the services for which he contracted
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Management spoke with members father regarding his concernsAs a customer consideration, management cancelled ***'s membership and refunded the last payment charged of $Refunds typically could take up to 5-business days to complete and will be applied to same account used for
payment. We believe this matter to be resolvedThank you
Management spoke with Ms*** regarding her concernsAs a courtesy, we cancelled Ms***'s membership effective 12/4/with no further billingManagement also agreed to refund the last five payments of $eachRefunds typically, could take up to 5-business days to complete and
will be applied to the *** card on fileWe believe this matter to be resolvedThank you
Management spoke to *** *** on 3/5/regarding the charge in the amount of $We apologize for the confusion and any inconvenience this may have causedA refund was processed on 3/7/back to the *** cardMember is satisfiedThank you
Revdex.com:I have reviewed the response made by the business in reference to complaint ID***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowWhen LA fitness representative called me, she was threatening me in multiple ways that there will not be any refund and do whatever I can doAlso the LA fitness representative was telling me that the police officer was lying and they did not cancel my membershipThen I called *** police and spoke to a police supervisorHe told me that whatever the club people told the police officer, the same message was being informed to me by the police officerThe police officer told me that myself or my family should NOT enter into the club again and all of our memberships were cancelledIf I have any further questions, I should call member servicesI called member services serveral times and there is no responseSo, I had to file complaint to Revdex.comI need full refund of the payment I madeWhen I joined at LA fitness, there are lot of promotions/discounts from other fitness clubsNow, all of they increased the ratesIn addition to the refund, I need apologies from the club for misusing law enforcement.Regards,*** ***
Our District Vice President contacted member regarding his concernsWe processed a refund for personal training dues billed after October and the remaining personal training sessions will not expire
LA Fitness cancelled both member's regular fitness membership and personal training agreement with no further billing and we processed a refund for all unused personal training sessions (refund applied to the same account used for payment)Please allow 3-business days for the refund to post to
the account
LA Fitness cancelled member’s personal training agreement and we are in the process of issuing a full refund (refund will be applied to the same account used for payment)Please allow 5-business days for the refund to post to the accountPlease also note that as of the time of this
response, member’s regular billing of $was already in process for tomorrow, 11/12/14, and we 1re unable to stop the transactionA refund for that payment will also be processed once the payment is confirmed captured
Management spoke to *** *** on 11/11/regarding her monthly billed fitness membershipDue to a miscommunication at the time of joiningIt was agreed upon to upgrade his single club membership to multi club. He is satisfied and we believe this matter to be resolvedThank you
Management contacted member regarding her complaint. To resolve complaint, management will honor a full refund of $74.18. The refund could take up to 5-to days to process and will go back to the *** card on fileWe believe this matter to be resolved
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
The response from the management is untrueI have yet to receive any phone call from this company furthermore if they were actually reading the complaint I do not have a home gym which is what caused this entire problem in the first place I would love for them to call me my number is *** *** ***
Management spoke to Mr*** regarding the cancellation of his monthly billed membershipPer his request we have processed a cancellation and no further billing will occurEmail confirmation was sent to the email address on fileMember is satisfiedThank you
Management left a message with Mr*** regarding his concerns. Management waived the outstanding balance on file with no further billing owedWe also confirmed that his membership is cancelled and sent him an email confirmation to *** Should Mr*** wish to discuss
further, we encourage him to return our callWe believe this matter to be resolvedThank you
This response is untrue*** did not afford me the option to cancel my agreement--he failed to produce the document that would cancel my membershipI left the club without being presented with any document, after *** shuffled papers around for a while looking for that documentFurthermore, when *** called me, it was to attempt to preserve the sale, to encourage me to use a different personal trainerI told him not that I was in the process of cancelling my membership, but that I had already submitted the paperwork that I found onlineFurthermore, the paperwork that I submitted was processed as an end-of-term cancellation rather than the immediate cancellation that I was told it would be
An end-of-term cancellation makes no sense--the contract was already terminating at the end of the term and requires no notice to cancel at that time.I did not "elect not to" cancel my membership--I was never provided the correct paperwork by their representative, then I was directed to the wrong paperwork, and in the meantime I was charged over $for minutes of personal training
Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,*** ***
The initial personal training membership payment in the amount of $was returned as unauthorized by member's bankThere were no further charges
Management reviewed *** *** complaintManagement as a customer consideration waived the balance on file $and cancelled membership with no further billing. Management provided her contact number should *** *** wish to discuss further
We believe this matter to be resolvedThank
you
Our Regional Vice President, *** *** attempted to contact member regarding his concerns but member has not returned his callOur records reflect that member last trained with *** *on 7/13/He then trained with *** *on 7/15/and 7/22/before contacting the manager of our
*** location, *** * on 8/3/Member told *** that he wished to cancel his personal training agreement because he was not happy with the manner in which *** *left his employment with LA Fitness*** offered to assist in scheduling with a new personal trainer but member refused his assistance*** then reminded member that his personal training agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreementMember elected not to take advantage of this cancellation provision at that timeMember called our Member Service Department that same day and was reminded of the sameIt should be noted that member’s personal training agreement also includes a provision that entitles him to terminate the agreement early, without a fee, if he becomes disabledSuch a cancellation would be effective upon member sending a cancellation notice, along with reasonable evidence of disability, to: P.OBox 55088, Irvine, CA Member called our Member Service Department again on 8/13/claiming that he provided the club’s Assistant Personal Training Director (“APTD”) documents confirming such a disability and that the APTD was supposed to mail the documents in for himMember was reminded that it was his responsibility to mail such a notice to the POBoxLA Fitness received member’s cancellation notice, postmarked 8/19/(cancellation request date), along with reasonable evidence of disability and we cancelled the remaining term of his personal training agreement accordingly, with no further billingHowever, member is not entitled to a refund of dues processed prior to his effective cancellation request date
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The phone number is valid; the business just refuses to leave a message when prompted to do so. If they read the complaint, they'd know that I am currently deployed overseas with the Army National Guard and would likely not be answering my home phone directly. They cancelled my membership, but the cancellation needs to be effective the date I deployed. That date was 6/13/2014. I also directly notified them they were no longer authorized to debit my checking account at that time. This request was ignored multiple times. The business owes me all the dues they illegally debited from my account while I've been deployed overseas. Anything less is unacceptable
Regards,
*** ***
Management contacted Mr*** via e-mail regarding his concernsManagement agreed not to contact Mr*** regarding his annual membership renewal and his membership has been notatedClub OM will contact Mr*** within two weeks of his renewal date per member requestWe believe this matter to
be resolvedThank you
Member purchased personal training services pursuant to a written and fully executed agreementThe agreement was for a minimum initial term of weeks, beginning 7/22/(the “Initial Term”)He paid a total of $up front, which included the enrollment fee, processing fee and
payment for the first four weeks of personal training sessionsHe further agreed to make more payments, in the amount of $each, every four weeks, beginning 8/19/14, for the remainder of the Initial TermThese terms are clearly outlined on page of members agreement and he acknowledged his understanding of these billing terms by initialing the separate sections outlining the payment schedule. His personal training agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreement
This provision is clearly outlined on page of his agreementIn addition, her agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement, the initial term of weeks and the voluntary cancelation provisionThis Checklist was reviewed with him at the time of the sale, as acknowledged by his signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response)There is no provision in member’s personal training agreement that allows him to freeze his training duesHis agreement specifically provided him with a 10-day right to cancel if these terms did not match his understanding (or for any reason) for a full refund
However, he did not take advantage of this option within the rescission periodThus, he is not entitled to a refund or to terminate the agreement early without a feeIf member no longer wishes to continue with his valid agreement, LA Fitness will honor the voluntary cancellation provision in member’s personal training agreement should he elect to take advantage of itOtherwise, he should be expected to honor his agreement as LA Fitness stands ready to provide the services for which he contracted
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Management spoke with members father regarding his concernsAs a customer consideration, management cancelled ***'s membership and refunded the last payment charged of $Refunds typically could take up to 5-business days to complete and will be applied to same account used for
payment. We believe this matter to be resolvedThank you
Management spoke with Ms*** regarding her concernsAs a courtesy, we cancelled Ms***'s membership effective 12/4/with no further billingManagement also agreed to refund the last five payments of $eachRefunds typically, could take up to 5-business days to complete and
will be applied to the *** card on fileWe believe this matter to be resolvedThank you
Management spoke to *** *** on 3/5/regarding the charge in the amount of $We apologize for the confusion and any inconvenience this may have causedA refund was processed on 3/7/back to the *** cardMember is satisfiedThank you
Revdex.com:I have reviewed the response made by the business in reference to complaint ID***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowWhen LA fitness representative called me, she was threatening me in multiple ways that there will not be any refund and do whatever I can doAlso the LA fitness representative was telling me that the police officer was lying and they did not cancel my membershipThen I called *** police and spoke to a police supervisorHe told me that whatever the club people told the police officer, the same message was being informed to me by the police officerThe police officer told me that myself or my family should NOT enter into the club again and all of our memberships were cancelledIf I have any further questions, I should call member servicesI called member services serveral times and there is no responseSo, I had to file complaint to Revdex.comI need full refund of the payment I madeWhen I joined at LA fitness, there are lot of promotions/discounts from other fitness clubsNow, all of they increased the ratesIn addition to the refund, I need apologies from the club for misusing law enforcement.Regards,*** ***
Our District Vice President contacted member regarding his concernsWe processed a refund for personal training dues billed after October and the remaining personal training sessions will not expire
LA Fitness cancelled both member's regular fitness membership and personal training agreement with no further billing and we processed a refund for all unused personal training sessions (refund applied to the same account used for payment)Please allow 3-business days for the refund to post to
the account
LA Fitness cancelled member’s personal training agreement and we are in the process of issuing a full refund (refund will be applied to the same account used for payment)Please allow 5-business days for the refund to post to the accountPlease also note that as of the time of this
response, member’s regular billing of $was already in process for tomorrow, 11/12/14, and we 1re unable to stop the transactionA refund for that payment will also be processed once the payment is confirmed captured