LA Fitness contacted Ms*** regarding her concernsWe cancelled the remaining term of her personal training agreement with no further billing or obligation and, as of the time of this response, our records reflect that she received a credit in the amount of $for the last payment from
her bank
Management has made several attempts to contact *** *** regarding her Paid in full yearly membershipWe have not received a return
callShould *** *** wish to discuss her concerns further we encourage her to return our call to do soThank you
Member purchased personal training services pursuant to a written and fully executed agreementThe agreement was for four personal training sessions at rate of $per sessionThere is no provision in member’s personal training agreement that entitles him to a refund if he does not use the
serviceEven if he didn’t have his reading classes at the time of enrollment, his agreement still provided him with a 10-day right to cancel to review the agreement and cancel for a full refund if the terms did not match his understandingHowever, he did not take advantage of this option within the rescission periodThus, he is not entitled to a refund
Management spoke to *** *** regarding this incident that occurred with his wallet being stolenAlthough, according to his agreement that was signed on 12/8/LA fitness states that, "
Members should not bring valuables, including money, onto the club premises, lockers or parking areasEach
Member understands and agrees that LA Fitness is not
liable to Member or guests for any personal property that is lost, damaged or stolen while on or around the club premises, including but not limited to, any vehicle or its
contents, or any property left in a locker." We apologize for how the staff handled the situation and assured *** *** this has been addressedAlthough we are not liable as a courtesy, a refund in the amount of $has been refunded back to the *** card on fileRefunds take about 5-business days to be refundedWe believe this matter to be resolvedThank you
Management contacted member regarding his issue. We agreed to refund four months of dues each. The refund will go back to the *** card onfile and could take up to 5-business days. We believe this matter to be closed
Our position has not changedMember’s concerns were addressed in our initial responseIn addition, the day cancellation provision procedures are on page of the agreement and member did not need to go through a club employee in order to request such a cancellationIf it was his intent to cancel within the rescission period and had he timely followed the cancellation procedures provided to him in his signed agreement, LA Fitness would have issued a full refundNevertheless, as of the time of this response, member has disputed the payments with his bank and defaulted on the agreement termSince it is apparent that he now has no intention to fulfill his contractual obligation to the remaining personal training agreement term, we have released him from this obligation to make the remaining payments due under his agreement. Additionally, LA Fitness will not pursue him for the outstanding balance he currently owesPlease note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member
Management contacted *** *** regarding her concerns with the cancellation request for her father’s monthly billed membership and her frustration with the lack of responsiveness by one of the managers at her local clubWe apologize for the experience she had and in no way condone such alleged
behaviorLA Fitness strives to provide excellent customer service to our members
We do provide members with the option to cancel at any LA Fitness location with an Operations Manager between the hours of AM-PM on Monday through Friday, but we strongly encourage members to send a written cancellation request via certified mail to ensure return-receiptOur cancellation policy is not designed to make it difficult for our members to cancel, but to ensure cancellations are handled properly
The cancellation for *** *** membership was completed on 10/21/As a courtesy, we have issued a refund in the amount of $back to the Visa on fileTypically refunds take 5-business days to completeWe believe this matter to be resolvedThank you
Management has made several attempts to contact *** *** regarding the cancellation of his monthly billed membershipWe have yet to receive a return call Our records indicate we have not received such a request to cancel his membership and it continued to billLA Fitness provides members
with the option to cancel at any
LA Fitness location between the hours of AM-PM on Monday through Friday, but
we strongly encourage members to send a written cancellation request via certified
mail to ensure return-receiptOur cancellation policy is not designed to make
it difficult for our members to cancel, but to ensure cancellations are handled
properlyAs a courtesy an immediate cancellation has been processed and no further billing will occurShould he wish to discuss his concerns further we encourage him to return our call or contact his home clubNo further action will be takenThank you
LA Fitness contacted members regarding their concerns and we cancelled the remaining term of their personal training agreement with no further billing or obligation
Member originally signed up for personal training services on 9/30/(agreement #***)She cancelled that membership agreement on 10/1/and was e-mailed a cancel confirmation receiptShe rejoined that same day on a different personal training membership with a smaller financial
commitment (agreement #***)Our records do not reflect that member cancelled that second personal training membership within days of joining
If she had, she would have been provided with a cancel confirmation receipt, which she does not have, just as she did when she cancelled the original membershipThus, she is not entitled to a refund or to terminate the agreement early without a feeHowever, as of the time of this response, member has disputed the payments with her bank and defaulted on the agreement term
Since it is apparent that she now has no intention to fulfill her contractual obligation to the remaining personal training agreement term, we have released her from this obligation to make the remaining payments due under her agreement. Additionally, LA Fitness will no longer attempt to call or pursue her for the outstanding balance she currently owesPlease note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our memberHowever, she is not entitled to a refund on top of the consideration already made
Management cancelled *** *** membership and agreed to refund Julys payment of $The refund could take up to 7-days to complete and will go back to the checking account on fileWe believe this matter to be resolvedThank you
Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I am not satisfied with this response due to the fact that I have also left messages for *** and he hasn't responded to my messages. I told him that I have a no phone at work policy and cannot answer his calls during my 9-5:30am EST work timeframe. I asked him to call me outside my working hours so as to resolve this and he hasn't. They have yet to see what they can do for me and I refuse to set foot in the Noblesville location to get this resolved.
Regards,
*** ***
LA Fitness cancelled the remaining term of member's personal training agreement with no further billing or obligation and we are processing a refund in the amount of $(refund applied to the same account used for payment)
Please allow 5-business days for the refund to post to member's
account
Management has made several attempts to contact Mr*** to discuss his concernsHowever, we have not received a returned callWe encourage Mr*** to return our call so we can adequately address his concernsThank you
Our District Vice President contacted member to address her concerns and informed her of the options available to herMember has elected to continue with the remaining term of her personal training agreement and, upon completing the initial term, will downgrade to session per month so that she
can continue to use any remaining available sessions
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I appreciate the company's most updated responseI ask them to send an email to the same account/email address with a specific date of when the sessions will expire or if I will have a lifetime to use themI do not want to have to deal with this as an issue in the future when someone tells me well the email specifically states days.
Regards,
*** ***
Member purchased personal training services pursuant to a written and fully executed agreementThe agreement was for a minimum initial term of months, beginning 6/10/(the “Initial Term”)Member paid a total of $up front, which included the processing fee and payment for the first
month of personal training sessionsMember further agreed to make more payments, in the amount of $each, every month, beginning 7/10/15, for the remainder of the Initial TermThese terms are clearly and conspicuously set forth on page of her agreement and she acknowledged her understanding of these billing terms by initialing the three separate sections outlining the payment scheduleMember’s personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreementThis provision is clearly outlined on page of her agreementIn addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of months and the voluntary cancelation provisionThis Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response)Member’s personal training services agreement specifically provided her with a day right to cancel if these terms did not match her understanding (or for any reason) for a full refundHowever, she did not take advantage of this option within the rescission periodThus, under the clear and explicit terms of the Agreement, she is not entitled a refund or to terminate the agreement and abandon her contractual obligations early without a feeLA Fitness will honor the voluntary cancellation provision of member’s personal training agreement should she elect to take advantage of itOtherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted
LA Fitness contacted Ms*** regarding her concernsWe cancelled the remaining term of her personal training agreement with no further billing or obligation and, as of the time of this response, our records reflect that she received a credit in the amount of $for the last payment from
her bank
Management has made several attempts to contact *** *** regarding her Paid in full yearly membershipWe have not received a return
callShould *** *** wish to discuss her concerns further we encourage her to return our call to do soThank you
Member purchased personal training services pursuant to a written and fully executed agreementThe agreement was for four personal training sessions at rate of $per sessionThere is no provision in member’s personal training agreement that entitles him to a refund if he does not use the
serviceEven if he didn’t have his reading classes at the time of enrollment, his agreement still provided him with a 10-day right to cancel to review the agreement and cancel for a full refund if the terms did not match his understandingHowever, he did not take advantage of this option within the rescission periodThus, he is not entitled to a refund
Management spoke to *** *** regarding this incident that occurred with his wallet being stolenAlthough, according to his agreement that was signed on 12/8/LA fitness states that, "
Members should not bring valuables, including money, onto the club premises, lockers or parking areasEach
Member understands and agrees that LA Fitness is not
liable to Member or guests for any personal property that is lost, damaged or stolen while on or around the club premises, including but not limited to, any vehicle or its
contents, or any property left in a locker." We apologize for how the staff handled the situation and assured *** *** this has been addressedAlthough we are not liable as a courtesy, a refund in the amount of $has been refunded back to the *** card on fileRefunds take about 5-business days to be refundedWe believe this matter to be resolvedThank you
Management contacted member regarding his issue. We agreed to refund four months of dues each. The refund will go back to the *** card onfile and could take up to 5-business days. We believe this matter to be closed
Our position has not changedMember’s concerns were addressed in our initial responseIn addition, the day cancellation provision procedures are on page of the agreement and member did not need to go through a club employee in order to request such a cancellationIf it was his intent to cancel within the rescission period and had he timely followed the cancellation procedures provided to him in his signed agreement, LA Fitness would have issued a full refundNevertheless, as of the time of this response, member has disputed the payments with his bank and defaulted on the agreement termSince it is apparent that he now has no intention to fulfill his contractual obligation to the remaining personal training agreement term, we have released him from this obligation to make the remaining payments due under his agreement. Additionally, LA Fitness will not pursue him for the outstanding balance he currently owesPlease note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member
Management contacted *** *** regarding her concerns with the cancellation request for her father’s monthly billed membership and her frustration with the lack of responsiveness by one of the managers at her local clubWe apologize for the experience she had and in no way condone such alleged
behaviorLA Fitness strives to provide excellent customer service to our members
We do provide members with the option to cancel at any LA Fitness location with an Operations Manager between the hours of AM-PM on Monday through Friday, but we strongly encourage members to send a written cancellation request via certified mail to ensure return-receiptOur cancellation policy is not designed to make it difficult for our members to cancel, but to ensure cancellations are handled properly
The cancellation for *** *** membership was completed on 10/21/As a courtesy, we have issued a refund in the amount of $back to the Visa on fileTypically refunds take 5-business days to completeWe believe this matter to be resolvedThank you
Management has made several attempts to contact *** *** regarding the cancellation of his monthly billed membershipWe have yet to receive a return call Our records indicate we have not received such a request to cancel his membership and it continued to billLA Fitness provides members
with the option to cancel at any
LA Fitness location between the hours of AM-PM on Monday through Friday, but
we strongly encourage members to send a written cancellation request via certified
mail to ensure return-receiptOur cancellation policy is not designed to make
it difficult for our members to cancel, but to ensure cancellations are handled
properlyAs a courtesy an immediate cancellation has been processed and no further billing will occurShould he wish to discuss his concerns further we encourage him to return our call or contact his home clubNo further action will be takenThank you
Member was assigned and has been working with a new Certified Personal Trainer
LA Fitness added the remaining sessions as well as additional sessions as a customer service consideration
LA Fitness contacted members regarding their concerns and we cancelled the remaining term of their personal training agreement with no further billing or obligation
Member originally signed up for personal training services on 9/30/(agreement #***)She cancelled that membership agreement on 10/1/and was e-mailed a cancel confirmation receiptShe rejoined that same day on a different personal training membership with a smaller financial
commitment (agreement #***)Our records do not reflect that member cancelled that second personal training membership within days of joining
If she had, she would have been provided with a cancel confirmation receipt, which she does not have, just as she did when she cancelled the original membershipThus, she is not entitled to a refund or to terminate the agreement early without a feeHowever, as of the time of this response, member has disputed the payments with her bank and defaulted on the agreement term
Since it is apparent that she now has no intention to fulfill her contractual obligation to the remaining personal training agreement term, we have released her from this obligation to make the remaining payments due under her agreement. Additionally, LA Fitness will no longer attempt to call or pursue her for the outstanding balance she currently owesPlease note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our memberHowever, she is not entitled to a refund on top of the consideration already made
This response will confirm that there no balance owed on member's personal training agreement
Management cancelled *** *** membership and agreed to refund Julys payment of $The refund could take up to 7-days to complete and will go back to the checking account on fileWe believe this matter to be resolvedThank you
Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I am not satisfied with this response due to the fact that I have also left messages for *** and he hasn't responded to my messages. I told him that I have a no phone at work policy and cannot answer his calls during my 9-5:30am EST work timeframe. I asked him to call me outside my working hours so as to resolve this and he hasn't. They have yet to see what they can do for me and I refuse to set foot in the Noblesville location to get this resolved.
Regards,
*** ***
LA Fitness cancelled the remaining term of member's personal training agreement with no further billing or obligation and we are processing a refund in the amount of $(refund applied to the same account used for payment)
Please allow 5-business days for the refund to post to member's
account
Management has made several attempts to contact Mr*** to discuss his concernsHowever, we have not received a returned callWe encourage Mr*** to return our call so we can adequately address his concernsThank you
Our District Vice President contacted member to address her concerns and informed her of the options available to herMember has elected to continue with the remaining term of her personal training agreement and, upon completing the initial term, will downgrade to session per month so that she
can continue to use any remaining available sessions
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I appreciate the company's most updated responseI ask them to send an email to the same account/email address with a specific date of when the sessions will expire or if I will have a lifetime to use themI do not want to have to deal with this as an issue in the future when someone tells me well the email specifically states days.
Regards,
*** ***
Member purchased personal training services pursuant to a written and fully executed agreementThe agreement was for a minimum initial term of months, beginning 6/10/(the “Initial Term”)Member paid a total of $up front, which included the processing fee and payment for the first
month of personal training sessionsMember further agreed to make more payments, in the amount of $each, every month, beginning 7/10/15, for the remainder of the Initial TermThese terms are clearly and conspicuously set forth on page of her agreement and she acknowledged her understanding of these billing terms by initialing the three separate sections outlining the payment scheduleMember’s personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreementThis provision is clearly outlined on page of her agreementIn addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of months and the voluntary cancelation provisionThis Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response)Member’s personal training services agreement specifically provided her with a day right to cancel if these terms did not match her understanding (or for any reason) for a full refundHowever, she did not take advantage of this option within the rescission periodThus, under the clear and explicit terms of the Agreement, she is not entitled a refund or to terminate the agreement and abandon her contractual obligations early without a feeLA Fitness will honor the voluntary cancellation provision of member’s personal training agreement should she elect to take advantage of itOtherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted