Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my
complaint. For your reference, details of the offer I reviewed appear below.It has been nearly two months since I have been able to book consistent training sessionsI am not doing business with this company any longerI would like the contract to be cancelled and to be refunded for sessions, for which I have been billed but unable to bookAlso, I expect that I will not be charged the associated cancellation fees since the company is in breach
Regards,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
Management contacted *** *** regarding the charges processed on the monthly billed membership at the same time as his prepaid in full membership was activeAs a courtesy, we have agreed to apply the remaining sixteen months as time added to *** ***’s prepaid in full membership
The new
expiration date will be March 23, *** *** was satisfied with the resolution and we believe this matter to be resolved
Thank you
Member purchased personal training services pursuant to a written and fully executed agreementThe agreement was for a minimum initial term of months, beginning 1/29/(the “Initial Term”)Memberpaid a total of $up front, which included the processing fee and payment for the first month
of personal training sessionsMember further agreed to make more payments, in the amount of $each, every month, beginning 2/28/15, for the remainder of the Initial TermThese terms are clearly and conspicuously set forth on page of his agreement and he acknowledged his understanding of these billing terms by initialing the three separate sections outlining the payment scheduleIn addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement, the initial term of weeks and the voluntary cancelation provisionThis Checklist was reviewed with him at the time of the sale, as acknowledged by his signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response)Member’s personal training services agreement specifically provided him with a day right to cancel if these terms did not match his understanding (or for any reason) for a full refundHowever, he did not take advantage of this option within the rescission periodMember’s personal training agreement also includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreementThis provision is clearly outlined on page of his agreementMember has not elected to exercise this option. He is not entitled to a refund or to terminate the agreement and abandon his contractual obligations early without a feeIf member no longer wishes to continue with his valid agreement, LA Fitness will honor the voluntary cancellation provision in his personal training agreement should he elect to take advantage of itOtherwise, he should be expected to honor his agreement as LA Fitness stands ready to provide the services for which he contracted
*** *** *** each purchased personal training agreements beginning 1/8/They each paid $to start on 1/8/15 and then were each charged $on 2/8/(total of $1,paid)They each used three sessions at a rate of $per session ($total) before both of those agreements were cancelled on 2/11/and refunds totaling $1,were processed on 2/13/15 ($1,paid less $for sessions used)They then purchased two other personal training agreements on 2/11/They each paid $to start on 2/11/and then were each charged $on 3/11/(total of $1,paid these second agreements)*** received credit for both his initial payment of $and his second payment of $via chargebacks from *** *** on 5/5/and 5/11/respectively*** received credit for her second payment of $via chargeback from *** *** on 5/5/and ** *** processed a refund in the amount of $on 5/16/15 (initial payment of $459.00 less $for two sessions used at a rate of $45.00) for a total $1,that they received credit back for those second agreements
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I appreciate the company's most updated responseI ask them to send an email to the same account/email address with a specific date of when the sessions will expire or if I will have a lifetime to use themI do not want to have to deal with this as an issue in the future when someone tells me well the email specifically states days.
Regards,
*** ***
Management has made several attempts to contact *** *** to address his concerns with the cleanliness of the *** ** locationLA fitness strives to provide a clean and healthy environment for all our members
and appreciate the feedback We encourage *** *** to
return our callThank you
Our District Manager investigated the circumstances of member’s claim and contacted him regarding his concernsMember has had a personal trainer for every scheduled appointment he has made but was upset that he has worked with several different trainersWe reminded him that he purchased personal
training services but not the services of any specific individual trainer and he may be assigned to several different trainers during the course of his programThus, there is no grounds to now terminate the agreement early without a feeIf member no longer wishes to continue with his valid agreement, his personal training agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreementNevertheless, we offered to reduce the cancellation fee from 50% down to 33% of the remaining agreement balancePlease note that we are not contractually obligated to provide this remedy, but this is being offered as a customer service consideration for our memberHowever, member elected not to take advantage of the reduced cancellation fee at this timeLA Fitness remains willing to honor the reduced cancellation fee should he elect to take advantage of itOtherwise, he should be expected to honor his agreement as LA Fitness stands ready to provide the services for which he contracted
Member purchased personal training services pursuant to a written and fully executed agreementThe agreement was for a minimum initial term of weeks, beginning 9/8/(the “Initial Term”)She paid a total of $up front, which included the processing fee and payment for the
first four weeks of personal training sessionsShe further agreed to make more payments through EFT (Electronic Funds Transfer), in the amount of $each, every four weeks, beginning 10/8/14, for the remainder of the Initial TermThese terms are clearly outlined on page of members agreement and she acknowledged her understanding of these billing terms by initialing the separate sections outlining the payment schedule
In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement and the initial term of weeksThis Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response)Member’s personal training services agreement specifically provided her with a 10-day right to cancel if these terms did not match her understanding (or for any reason) for a full refund
However, she did not take advantage of this option within the rescission periodThus, she was not entitled to a refund or to terminate the agreement early without a feeHer personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreementIf member no longer wishes to continue with her valid agreement, LA Fitness will honor the voluntary cancellation provision should she elect to take advantage of itOtherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted
Management as courtesy agreed to cancel this membership and process a refund in the amount of $Refunds typically take up to 7-days to complete and will go back to the *** Card on fileWe believe this matter to be resolvedThank you
Management contacted Mrs*** regarding her concerns that the HVAC in the Aerobics room at our Lake Worth location was not working properly and, therefore, she was unable to fully utilize her membershipWe appreciate our member’s feedback and concerns regarding our facilities and strive to
provide a clean and healthy environmentManagement advised Mrs*** that the HVAC is currently in working order but we will continue to monitor it to confirm if remedial measures are neededAs a customer service gesture, we have issued a refund in the amount of $back to the MasterCard on fileRefunds typically take 5-business days to completeShould Mrs*** have any additional concerns we encourage her to contact her home clubWe believe this matter to be resolvedThank you
Management spoke to *** *** regarding the cancellation of his monthly billed membershipHe claims to have cancelled months agoHowever our records indicate we did not receive any cancellation and he continued to be billed his monthly dues.LA Fitness provides members with the option to cancel
at any
LA Fitness location between the hours of AM-PM on Monday through Friday, but
we strongly encourage members to send a written cancellation request via certified
mail to ensure return-receiptOur cancellation policy is not designed to make
it difficult for our members to cancel, but to ensure cancellations are handled
properlyAs a courtesy, on 11/9/an immediate cancellation was processed and no further billing has occurredA refund in the amount of $has been refunded back to the Checking accountRefunds take about 5-business days to be refundedMember is satisfiedThank you
Member purchased personal training services pursuant to a written and fully executed agreementThe agreement was for a minimum initial term of weeks, beginning 9/8/(the “Initial Term”). She paid a total of $up front, which included the enrollment fee and payment for the first four
weeks of personal training sessionsShe further agreed to make more payments, in the amount of $each, every four weeks, beginning 10/6/14, for the remainder of the Initial TermThese terms are clearly outlined on page of her agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule outlining these termsMember’s personal training agreement also includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreementThis provision is clearly outlined on page of her agreementIn addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of weeks and the voluntary cancelation provisionThis Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this responseHer personal training services agreement specifically provided her with a 10-day right to cancel if these terms did not match her understanding (or for any reason) for a full refundHowever, she did not take advantage of this option within the rescission periodThus, she is not entitled to a refund or to terminate the agreement early without a feeAs acknowledged by member, our Vice President offered to reduce the voluntary cancellation fee from 50% to 33% of the remaining agreement balancePlease note that we were not contractually obligated to provide this remedy, but this was being done as a customer service consideration for our memberHowever, member has elected not to take advantage of the reduced cancellation fee at this timeNevertheless, LA Fitness remains willing to honor the reduced cancellation fee should member elect to take advantage of itOtherwise, she should be expected to honor the remaining term of her personal training agreement as LA Fitness stands ready to provide the services for which she contracted
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”)The Agreement was for sessions to be paid out over a minimum initial term of months (sessions per month), beginning 2/26/(the “Initial Term”)It should be noted that the total of
included one Additional Session that was provided up front which made sessions available to member in his first monthThese terms are clearly outlined at the top of page of the Agreement
LA Fitness has provided services in accordance with the terms of the Agreement that he signedThus, he is not entitled to terminate the Agreement early without a feeMember advised LA Fitness that he enjoyed working with this personal trainer ***, he would resume with the service in mid July (he was instructed by his doctor not to work out for a while due to a shoulder injury) and we will provide him with journal workouts to do for a 4th session each month
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have confirmed multiple times that I turned in a request for cancellation letter signed and dated to my personal trainer's office on 10/14/as well as mailing an additional signed and dated request to LA Fitness Headquarters the very same day, which is only business days after opening the personal training accountSince then I have been repeatedly denied my rightful refund of $($Oct+ $Nov.) as well as closure of the account leaving me to be unlawfully billed again on Nov5th in the amount of $I am owed a total of $for the Personal Training account aloneThis is further backed up by the fact that I have never even used said personal training serviceNot one scheduled appointment was made and clearly my intent to cancel was made known to *** my trainer As for the matter of my request of refund for my LA Fitness account I am indeed requesting a retroactive refund of my initiation fee of $on the grounds that LA Fitness had me sign contracts for services without full disclosure of said contracts at the time of signingI only saw the information the sellers saw fit to show me at the time of signingFurthermore the verbal representation of the Personal training contract did not match the contract's descriptionSince then I have been denied my rightful cancellations and refundI have also been verbally mocked by a phone agent while trying to take care of these matters, even though I have gone through all of the proper channelsI am requesting my initiation fee refund simply because I have received poor customer service and have been cheated by this companyOnce I am returned the money owed to me $for Personal Training not rendered and the money I am requesting for misconduct, I will gladly close my dispute with LA Fitness
Regards,
*** ***
Management spoke to *** *** regarding his monthly billed membership on 6/19/We confirmed the cancellation that was processed on 6/5/and no further billing has occurredHe claims he was denied access do to the balance on his membership as a courtesy this balance has been waived and
the expiration date has been adjusted to 7/24/Member is satisfiedThank you
Member purchased personal training services pursuant to a
written and fully executed agreement (“Agreement”)The Agreement was for a
minimum initial term of months, beginning 4/24/(the “Initial Term”)
Member paid a total of $up front, which included the processing fee and
payment
for the first month of personal training sessionsMember further
agreed to make more payments, in the amount of $each, every month,
beginning 5/24/15, for the remainder of the Initial TermIt is LA Fitness’
policy and practice to provide our members with a complete copy of their
Agreement at the time of enrollmentIn addition, her Agreement included a New
Client Checklist which outlined key terms, including her acknowledgement that
she received and read a copy of her Agreement with the initial term of
monthsThis Checklist was reviewed with her at the time of the sale, as
acknowledged by her signature and initials on the New Client Checklist (copies
of the Agreement and New Client Checklist are included with this response)
Member’s personal training services agreement specifically provided her with a
day right to cancel if these terms did not match her understanding (or for
any reason) for a full refundHowever, she did not exercise this option within
the rescission periodThus, under the clear and explicit terms of the
Agreement, she was not entitled to terminate the agreement and abandon her
contractual obligations early without a feeMember’s personal training
agreement also includes a voluntary cancelation provision, which affords her
the option to unilaterally cancel at any time, for any reason, by paying only
half of the remaining balance due under the AgreementLA Fitness will honor
the voluntary cancellation provision in her Agreement should she elect to take
advantage of itOtherwise, member should be expected to honor her Agreement as
LA Fitness stands ready to provide the services for which she contracted
LA Fitness has no record of a cancellation request from member prior to 9/1/Thus, member is not entitled to a refund of dues billed prior to the effective cancellation request dateNevertheless, LA Fitness processed a refund in the amount of $for member’s previous three billing cycle
paymentsPlease note that we were not contractually obligated to provide this remedy, but this was done as a customer service consideration for our memberHowever, she is not entitled to a an additional refund on top of the consideration already provided
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.First of all, when
I signed the “thing”, no one ever told me that was a so-called “Contract”The
only thing that I have been told was I signed a “Liability Waiver”, which
states that LA fitness has no responsibility if I was injured during the
training sectionIn fact, when I express my concerns of I did not want to sign
for any type of contract since a “contract” might lock me in for a certain
length of term and I may not be able to have trainer for a very long period of
timeThen, the sales rep at the LA fitness specifically told me that I have never asked to sign on a Contract. The only thing I have had to sign on that day was
a Liability WaiverMoreover, he also told me that if at any time for any reason I
want to cancel the training membership, I could cancel it right away without
any penalty or fee. That is the reason I
have finally signed my name on that “Liability Waiver”Therefore, the only
thing that I aware of is a “Liability Waiver” that I have been signed my name
on itMoreover, the sales rep at LA fitness had never asked me or showed me
the document before I signed itThe sale rep gave me a notebook after I signed
the “Liability Waiver”Then the only thing he told me was to remember to bring
that book with me when I come to the training section, saying that was the book
to keep tract my progressHe never told me that there is a new member
checklist or the 10-day cancellation policyNow,It appears to me that he wasn’t
telling me the truthAnd I was signed on something I have no knowledge of
Regards,*** **
Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my
complaint. For your reference, details of the offer I reviewed appear below.It has been nearly two months since I have been able to book consistent training sessionsI am not doing business with this company any longerI would like the contract to be cancelled and to be refunded for sessions, for which I have been billed but unable to bookAlso, I expect that I will not be charged the associated cancellation fees since the company is in breach
Regards,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
Management contacted *** *** regarding the charges processed on the monthly billed membership at the same time as his prepaid in full membership was activeAs a courtesy, we have agreed to apply the remaining sixteen months as time added to *** ***’s prepaid in full membership
The new
expiration date will be March 23, *** *** was satisfied with the resolution and we believe this matter to be resolved
Thank you
Member purchased personal training services pursuant to a written and fully executed agreementThe agreement was for a minimum initial term of months, beginning 1/29/(the “Initial Term”)Memberpaid a total of $up front, which included the processing fee and payment for the first month
of personal training sessionsMember further agreed to make more payments, in the amount of $each, every month, beginning 2/28/15, for the remainder of the Initial TermThese terms are clearly and conspicuously set forth on page of his agreement and he acknowledged his understanding of these billing terms by initialing the three separate sections outlining the payment scheduleIn addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement, the initial term of weeks and the voluntary cancelation provisionThis Checklist was reviewed with him at the time of the sale, as acknowledged by his signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response)Member’s personal training services agreement specifically provided him with a day right to cancel if these terms did not match his understanding (or for any reason) for a full refundHowever, he did not take advantage of this option within the rescission periodMember’s personal training agreement also includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreementThis provision is clearly outlined on page of his agreementMember has not elected to exercise this option. He is not entitled to a refund or to terminate the agreement and abandon his contractual obligations early without a feeIf member no longer wishes to continue with his valid agreement, LA Fitness will honor the voluntary cancellation provision in his personal training agreement should he elect to take advantage of itOtherwise, he should be expected to honor his agreement as LA Fitness stands ready to provide the services for which he contracted
*** *** *** each purchased personal training agreements beginning 1/8/They each paid $to start on 1/8/15 and then were each charged $on 2/8/(total of $1,paid)They each used three sessions at a rate of $per session ($total) before both of those agreements were cancelled on 2/11/and refunds totaling $1,were processed on 2/13/15 ($1,paid less $for sessions used)They then purchased two other personal training agreements on 2/11/They each paid $to start on 2/11/and then were each charged $on 3/11/(total of $1,paid these second agreements)*** received credit for both his initial payment of $and his second payment of $via chargebacks from *** *** on 5/5/and 5/11/respectively*** received credit for her second payment of $via chargeback from *** *** on 5/5/and ** *** processed a refund in the amount of $on 5/16/15 (initial payment of $459.00 less $for two sessions used at a rate of $45.00) for a total $1,that they received credit back for those second agreements
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I appreciate the company's most updated responseI ask them to send an email to the same account/email address with a specific date of when the sessions will expire or if I will have a lifetime to use themI do not want to have to deal with this as an issue in the future when someone tells me well the email specifically states days.
Regards,
*** ***
Management has made several attempts to contact *** *** to address his concerns with the cleanliness of the *** ** locationLA fitness strives to provide a clean and healthy environment for all our members
and appreciate the feedback We encourage *** *** to
return our callThank you
Our District Manager investigated the circumstances of member’s claim and contacted him regarding his concernsMember has had a personal trainer for every scheduled appointment he has made but was upset that he has worked with several different trainersWe reminded him that he purchased personal
training services but not the services of any specific individual trainer and he may be assigned to several different trainers during the course of his programThus, there is no grounds to now terminate the agreement early without a feeIf member no longer wishes to continue with his valid agreement, his personal training agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreementNevertheless, we offered to reduce the cancellation fee from 50% down to 33% of the remaining agreement balancePlease note that we are not contractually obligated to provide this remedy, but this is being offered as a customer service consideration for our memberHowever, member elected not to take advantage of the reduced cancellation fee at this timeLA Fitness remains willing to honor the reduced cancellation fee should he elect to take advantage of itOtherwise, he should be expected to honor his agreement as LA Fitness stands ready to provide the services for which he contracted
Member purchased personal training services pursuant to a written and fully executed agreementThe agreement was for a minimum initial term of weeks, beginning 9/8/(the “Initial Term”)She paid a total of $up front, which included the processing fee and payment for the
first four weeks of personal training sessionsShe further agreed to make more payments through EFT (Electronic Funds Transfer), in the amount of $each, every four weeks, beginning 10/8/14, for the remainder of the Initial TermThese terms are clearly outlined on page of members agreement and she acknowledged her understanding of these billing terms by initialing the separate sections outlining the payment schedule
In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement and the initial term of weeksThis Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response)Member’s personal training services agreement specifically provided her with a 10-day right to cancel if these terms did not match her understanding (or for any reason) for a full refund
However, she did not take advantage of this option within the rescission periodThus, she was not entitled to a refund or to terminate the agreement early without a feeHer personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreementIf member no longer wishes to continue with her valid agreement, LA Fitness will honor the voluntary cancellation provision should she elect to take advantage of itOtherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted
We appreciate our member’s feedback and want to assureMr*** that this issues has been addressed and resolvedThank you
Management as courtesy agreed to cancel this membership and process a refund in the amount of $Refunds typically take up to 7-days to complete and will go back to the *** Card on fileWe believe this matter to be resolvedThank you
Management contacted Mrs*** regarding her concerns that the HVAC in the Aerobics room at our Lake Worth location was not working properly and, therefore, she was unable to fully utilize her membershipWe appreciate our member’s feedback and concerns regarding our facilities and strive to
provide a clean and healthy environmentManagement advised Mrs*** that the HVAC is currently in working order but we will continue to monitor it to confirm if remedial measures are neededAs a customer service gesture, we have issued a refund in the amount of $back to the MasterCard on fileRefunds typically take 5-business days to completeShould Mrs*** have any additional concerns we encourage her to contact her home clubWe believe this matter to be resolvedThank you
Management spoke to *** *** regarding the cancellation of his monthly billed membershipHe claims to have cancelled months agoHowever our records indicate we did not receive any cancellation and he continued to be billed his monthly dues.LA Fitness provides members with the option to cancel
at any
LA Fitness location between the hours of AM-PM on Monday through Friday, but
we strongly encourage members to send a written cancellation request via certified
mail to ensure return-receiptOur cancellation policy is not designed to make
it difficult for our members to cancel, but to ensure cancellations are handled
properlyAs a courtesy, on 11/9/an immediate cancellation was processed and no further billing has occurredA refund in the amount of $has been refunded back to the Checking accountRefunds take about 5-business days to be refundedMember is satisfiedThank you
Member purchased personal training services pursuant to a written and fully executed agreementThe agreement was for a minimum initial term of weeks, beginning 9/8/(the “Initial Term”). She paid a total of $up front, which included the enrollment fee and payment for the first four
weeks of personal training sessionsShe further agreed to make more payments, in the amount of $each, every four weeks, beginning 10/6/14, for the remainder of the Initial TermThese terms are clearly outlined on page of her agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule outlining these termsMember’s personal training agreement also includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreementThis provision is clearly outlined on page of her agreementIn addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of weeks and the voluntary cancelation provisionThis Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this responseHer personal training services agreement specifically provided her with a 10-day right to cancel if these terms did not match her understanding (or for any reason) for a full refundHowever, she did not take advantage of this option within the rescission periodThus, she is not entitled to a refund or to terminate the agreement early without a feeAs acknowledged by member, our Vice President offered to reduce the voluntary cancellation fee from 50% to 33% of the remaining agreement balancePlease note that we were not contractually obligated to provide this remedy, but this was being done as a customer service consideration for our memberHowever, member has elected not to take advantage of the reduced cancellation fee at this timeNevertheless, LA Fitness remains willing to honor the reduced cancellation fee should member elect to take advantage of itOtherwise, she should be expected to honor the remaining term of her personal training agreement as LA Fitness stands ready to provide the services for which she contracted
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”)The Agreement was for sessions to be paid out over a minimum initial term of months (sessions per month), beginning 2/26/(the “Initial Term”)It should be noted that the total of
included one Additional Session that was provided up front which made sessions available to member in his first monthThese terms are clearly outlined at the top of page of the Agreement
LA Fitness has provided services in accordance with the terms of the Agreement that he signedThus, he is not entitled to terminate the Agreement early without a feeMember advised LA Fitness that he enjoyed working with this personal trainer ***, he would resume with the service in mid July (he was instructed by his doctor not to work out for a while due to a shoulder injury) and we will provide him with journal workouts to do for a 4th session each month
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have confirmed multiple times that I turned in a request for cancellation letter signed and dated to my personal trainer's office on 10/14/as well as mailing an additional signed and dated request to LA Fitness Headquarters the very same day, which is only business days after opening the personal training accountSince then I have been repeatedly denied my rightful refund of $($Oct+ $Nov.) as well as closure of the account leaving me to be unlawfully billed again on Nov5th in the amount of $I am owed a total of $for the Personal Training account aloneThis is further backed up by the fact that I have never even used said personal training serviceNot one scheduled appointment was made and clearly my intent to cancel was made known to *** my trainer As for the matter of my request of refund for my LA Fitness account I am indeed requesting a retroactive refund of my initiation fee of $on the grounds that LA Fitness had me sign contracts for services without full disclosure of said contracts at the time of signingI only saw the information the sellers saw fit to show me at the time of signingFurthermore the verbal representation of the Personal training contract did not match the contract's descriptionSince then I have been denied my rightful cancellations and refundI have also been verbally mocked by a phone agent while trying to take care of these matters, even though I have gone through all of the proper channelsI am requesting my initiation fee refund simply because I have received poor customer service and have been cheated by this companyOnce I am returned the money owed to me $for Personal Training not rendered and the money I am requesting for misconduct, I will gladly close my dispute with LA Fitness
Regards,
*** ***
Management spoke to *** *** regarding his monthly billed membership on 6/19/We confirmed the cancellation that was processed on 6/5/and no further billing has occurredHe claims he was denied access do to the balance on his membership as a courtesy this balance has been waived and
the expiration date has been adjusted to 7/24/Member is satisfiedThank you
Member purchased personal training services pursuant to a
written and fully executed agreement (“Agreement”)The Agreement was for a
minimum initial term of months, beginning 4/24/(the “Initial Term”)
Member paid a total of $up front, which included the processing fee and
payment
for the first month of personal training sessionsMember further
agreed to make more payments, in the amount of $each, every month,
beginning 5/24/15, for the remainder of the Initial TermIt is LA Fitness’
policy and practice to provide our members with a complete copy of their
Agreement at the time of enrollmentIn addition, her Agreement included a New
Client Checklist which outlined key terms, including her acknowledgement that
she received and read a copy of her Agreement with the initial term of
monthsThis Checklist was reviewed with her at the time of the sale, as
acknowledged by her signature and initials on the New Client Checklist (copies
of the Agreement and New Client Checklist are included with this response)
Member’s personal training services agreement specifically provided her with a
day right to cancel if these terms did not match her understanding (or for
any reason) for a full refundHowever, she did not exercise this option within
the rescission periodThus, under the clear and explicit terms of the
Agreement, she was not entitled to terminate the agreement and abandon her
contractual obligations early without a feeMember’s personal training
agreement also includes a voluntary cancelation provision, which affords her
the option to unilaterally cancel at any time, for any reason, by paying only
half of the remaining balance due under the AgreementLA Fitness will honor
the voluntary cancellation provision in her Agreement should she elect to take
advantage of itOtherwise, member should be expected to honor her Agreement as
LA Fitness stands ready to provide the services for which she contracted
LA Fitness has no record of a cancellation request from member prior to 9/1/Thus, member is not entitled to a refund of dues billed prior to the effective cancellation request dateNevertheless, LA Fitness processed a refund in the amount of $for member’s previous three billing cycle
paymentsPlease note that we were not contractually obligated to provide this remedy, but this was done as a customer service consideration for our memberHowever, she is not entitled to a an additional refund on top of the consideration already provided
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.First of all, when
I signed the “thing”, no one ever told me that was a so-called “Contract”The
only thing that I have been told was I signed a “Liability Waiver”, which
states that LA fitness has no responsibility if I was injured during the
training sectionIn fact, when I express my concerns of I did not want to sign
for any type of contract since a “contract” might lock me in for a certain
length of term and I may not be able to have trainer for a very long period of
timeThen, the sales rep at the LA fitness specifically told me that I have never asked to sign on a Contract. The only thing I have had to sign on that day was
a Liability WaiverMoreover, he also told me that if at any time for any reason I
want to cancel the training membership, I could cancel it right away without
any penalty or fee. That is the reason I
have finally signed my name on that “Liability Waiver”Therefore, the only
thing that I aware of is a “Liability Waiver” that I have been signed my name
on itMoreover, the sales rep at LA fitness had never asked me or showed me
the document before I signed itThe sale rep gave me a notebook after I signed
the “Liability Waiver”Then the only thing he told me was to remember to bring
that book with me when I come to the training section, saying that was the book
to keep tract my progressHe never told me that there is a new member
checklist or the 10-day cancellation policyNow,It appears to me that he wasn’t
telling me the truthAnd I was signed on something I have no knowledge of
Regards,*** **