Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
Our District Vice President contacted member and they scheduled to meet on Saturday 5/regarding his concerns however, member did not show up for the meetingAs of the time of this response, member has disputed the payments and he received credits totaling $from his bankWe encourage
member to contact the Operations Manager at his local club for further assistance
Member purchased personal training services pursuant to a written and fully executed agreementThe agreement was for a minimum initial term of months, beginning 1/29/(the “Initial Term”)Memberpaid a total of $up front, which included the processing fee and payment for the first month
of personal training sessionsMember further agreed to make more payments, in the amount of $each, every month, beginning 2/28/15, for the remainder of the Initial TermThese terms are clearly and conspicuously set forth on page of his agreement and he acknowledged his understanding of these billing terms by initialing the three separate sections outlining the payment scheduleIn addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement, the initial term of weeks and the voluntary cancelation provisionThis Checklist was reviewed with him at the time of the sale, as acknowledged by his signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response)Member’s personal training services agreement specifically provided him with a day right to cancel if these terms did not match his understanding (or for any reason) for a full refundHowever, he did not take advantage of this option within the rescission periodMember’s personal training agreement also includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreementThis provision is clearly outlined on page of his agreementMember has not elected to exercise this option. He is not entitled to a refund or to terminate the agreement and abandon his contractual obligations early without a feeIf member no longer wishes to continue with his valid agreement, LA Fitness will honor the voluntary cancellation provision in his personal training agreement should he elect to take advantage of itOtherwise, he should be expected to honor his agreement as LA Fitness stands ready to provide the services for which he contracted
Management spoke to *** *** regarding his monthly billed membership on 6/19/We confirmed the cancellation that was processed on 6/5/and no further billing has occurredHe claims he was denied access do to the balance on his membership as a courtesy this balance has been waived and
the expiration date has been adjusted to 7/24/Member is satisfiedThank you
Member purchased personal training services pursuant to a written and fully executed agreementThe agreement was for a minimum initial term of weeks, beginning 9/8/(the “Initial Term”). She paid a total of $up front, which included the enrollment fee and payment for the first four
weeks of personal training sessionsShe further agreed to make more payments, in the amount of $each, every four weeks, beginning 10/6/14, for the remainder of the Initial TermThese terms are clearly outlined on page of her agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule outlining these termsMember’s personal training agreement also includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreementThis provision is clearly outlined on page of her agreementIn addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of weeks and the voluntary cancelation provisionThis Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this responseHer personal training services agreement specifically provided her with a 10-day right to cancel if these terms did not match her understanding (or for any reason) for a full refundHowever, she did not take advantage of this option within the rescission periodThus, she is not entitled to a refund or to terminate the agreement early without a feeAs acknowledged by member, our Vice President offered to reduce the voluntary cancellation fee from 50% to 33% of the remaining agreement balancePlease note that we were not contractually obligated to provide this remedy, but this was being done as a customer service consideration for our memberHowever, member has elected not to take advantage of the reduced cancellation fee at this timeNevertheless, LA Fitness remains willing to honor the reduced cancellation fee should member elect to take advantage of itOtherwise, she should be expected to honor the remaining term of her personal training agreement as LA Fitness stands ready to provide the services for which she contracted
Our records reflect that member purchased personal training services pursuant to a written and fully executed agreementThe agreement was for a minimum initial term of months, beginning 1/22/(the “Initial Term”)Member paid a total of $up front, which included the processing fee and
payment for the first month of personal training sessionsMember further agreed to make more payments, in the amount of $each, every month, beginning 2/22/15, for the remainder of the Initial TermThese terms are clearly and conspicuously set forth on page of her agreement and she acknowledged her understanding of these billing terms by initialing the three s**arate sections outlining the payment scheduleIn addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement and the initial term of monthsThis Checklist was reviewed with her at the time of the sale, as acknowledged by her signature and initials on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response)Member’s personal training services agreement specifically provided her with a day right to cancel if these terms did not match her understanding (or for any reason) for a full refundHowever, she did not take advantage of this option within the rescission periodThus, she is not entitled to a refund or to terminate the agreement early without a fee Nevertheless, LA Fitness has cancelled the remaining term of her personal training agreement with no further billing or obligationPlease note that we were not contractually obligated to provide this remedy, but this was done as a customer service consideration for our memberHowever, she is not entitled to a refund on top of the consideration already made
LA Fitness has no record of a cancellation request from member prior to 9/1/Thus, member is not entitled to a refund of dues billed prior to the effective cancellation request dateNevertheless, LA Fitness processed a refund in the amount of $for member’s previous three billing cycle
paymentsPlease note that we were not contractually obligated to provide this remedy, but this was done as a customer service consideration for our memberHowever, she is not entitled to a an additional refund on top of the consideration already provided
Management has made several attempts to contact *** *** and we have yet to receive a return callWe encourage her to do so in order to address her concernsThank you
Member purchased personal training services pursuant to a signed, written agreementThe agreement was for a minimum of weeks, beginning 7/2/(the “Initial Term”)He paid a total of $up front which included the enrollment fee, processing fee and the first four weeks of
sessionsHe further agreed to make more payments, in the amount of $280.00, every four weeks, beginning 7/30/14, for the remainder of the initial termThese terms are clearly outlined on page of his agreement and he acknowledged his understanding of these billing terms by initialing three separate sections of the payment schedule outlining these termsHis personal training agreement includes a voluntary cancelation provision which affords him the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreement
This provision is clearly outlined on page of his agreementIn addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement, the initial term of weeks and the voluntary cancelation provisionThis Checklist was reviewed with him at the time of the sale, as acknowledged by his signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response)His personal training services agreement specifically provided him with a 10-day right to cancel if these terms did not match his understanding (or for any reason) for a full refundHowever, he did not take advantage of this option within the rescission periodThus, he is not entitled to a refund or to terminate the agreement early without a feeLA Fitness will honor the voluntary cancellation provision of member’s agreement should he elect to take advantage of itOtherwise, he should be expected to honor his agreement as LA Fitness stands ready to provide the services for which he contracted
Revdex.com:
I have reviewed the response
made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** *** find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Management contacted *** *** regarding the charges processed on the monthly billed membership at the same time as his prepaid in full membership was activeAs a courtesy, we have agreed to apply the remaining sixteen months as time added to *** ***’s prepaid in full membership
The new
expiration date will be March 23, *** *** was satisfied with the resolution and we believe this matter to be resolved
Thank you
Mr*** has expressed concerns regarding his unpleasant experience at our Culver City club, in particular, the preceived lack of cleanliness of the locker room floors, showers and broken equipmentWe appreciate our member’s feedback and concerns regarding our facilities and we constantly strive
to provide a clean and healthy environmentManagement has made multiple attempts to contact Mr*** regarding his concernsHowever, we have not received a return callAn Official Inspection Report by the Los Angeles County Department of Public Health dated 9/7/concluded that no strong odor was detected, no mold or mildew was observed, and the showers were clean at the time of inspectionAdditionally, the fitness equipment was not dirty and the overall condition of the facility was not observed to be dirtyOn the pool deck, next to the coping, there was one small tile observed to be missingIn the male locker room shower, there was some silicon caulking between the glass panel that needed to be sealedUnderneath the dry sauna some debris was observed underneath the seats that needed cleaningWe were given until 9/14/to complete the workUpon the follow up inspection on 9/14/we were found to be in full compliance with the Heath DepartmentCopies of the official reports are attachedIn one conversation, Management offered Mr*** purely as a customer service gesture to refund him June, July and August billing, but member declinedWe believe we have taken the necessary steps to resolve this matterThank you
Our District Manager investigated the circumstances of member’s claim and contacted him regarding his concernsMember has had a personal trainer for every scheduled appointment he has made but was upset that he has worked with several different trainersWe reminded him that he purchased personal
training services but not the services of any specific individual trainer and he may be assigned to several different trainers during the course of his programThus, there is no grounds to now terminate the agreement early without a feeIf member no longer wishes to continue with his valid agreement, his personal training agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreementNevertheless, we offered to reduce the cancellation fee from 50% down to 33% of the remaining agreement balancePlease note that we are not contractually obligated to provide this remedy, but this is being offered as a customer service consideration for our memberHowever, member elected not to take advantage of the reduced cancellation fee at this timeLA Fitness remains willing to honor the reduced cancellation fee should he elect to take advantage of itOtherwise, he should be expected to honor his agreement as LA Fitness stands ready to provide the services for which he contracted
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have confirmed multiple times that I turned in a request for cancellation letter signed and dated to my personal trainer's office on 10/14/as well as mailing an additional signed and dated request to LA Fitness Headquarters the very same day, which is only business days after opening the personal training accountSince then I have been repeatedly denied my rightful refund of $($Oct+ $Nov.) as well as closure of the account leaving me to be unlawfully billed again on Nov5th in the amount of $I am owed a total of $for the Personal Training account aloneThis is further backed up by the fact that I have never even used said personal training serviceNot one scheduled appointment was made and clearly my intent to cancel was made known to *** my trainer As for the matter of my request of refund for my LA Fitness account I am indeed requesting a retroactive refund of my initiation fee of $on the grounds that LA Fitness had me sign contracts for services without full disclosure of said contracts at the time of signingI only saw the information the sellers saw fit to show me at the time of signingFurthermore the verbal representation of the Personal training contract did not match the contract's descriptionSince then I have been denied my rightful cancellations and refundI have also been verbally mocked by a phone agent while trying to take care of these matters, even though I have gone through all of the proper channelsI am requesting my initiation fee refund simply because I have received poor customer service and have been cheated by this companyOnce I am returned the money owed to me $for Personal Training not rendered and the money I am requesting for misconduct, I will gladly close my dispute with LA Fitness
Regards,
*** ***
Management contacted Mrs*** regarding her concerns that the HVAC in the Aerobics room at our Lake Worth location was not working properly and, therefore, she was unable to fully utilize her membershipWe appreciate our member’s feedback and concerns regarding our facilities and strive to
provide a clean and healthy environmentManagement advised Mrs*** that the HVAC is currently in working order but we will continue to monitor it to confirm if remedial measures are neededAs a customer service gesture, we have issued a refund in the amount of $back to the MasterCard on fileRefunds typically take 5-business days to completeShould Mrs*** have any additional concerns we encourage her to contact her home clubWe believe this matter to be resolvedThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I am requesting my membership to be cancelled effective 08/31/I have attached proof of my last time going to the gym and my dissatifaction with their customer service.
Regards,
*** ***
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”)The Agreement was for sessions to be paid out over a minimum initial term of months (sessions per month), beginning 2/26/(the “Initial Term”)It should be noted that the total of
included one Additional Session that was provided up front which made sessions available to member in his first monthThese terms are clearly outlined at the top of page of the Agreement
LA Fitness has provided services in accordance with the terms of the Agreement that he signedThus, he is not entitled to terminate the Agreement early without a feeMember advised LA Fitness that he enjoyed working with this personal trainer ***, he would resume with the service in mid July (he was instructed by his doctor not to work out for a while due to a shoulder injury) and we will provide him with journal workouts to do for a 4th session each month
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
Our District Vice President contacted member and they scheduled to meet on Saturday 5/regarding his concerns however, member did not show up for the meetingAs of the time of this response, member has disputed the payments and he received credits totaling $from his bankWe encourage
member to contact the Operations Manager at his local club for further assistance
Member purchased personal training services pursuant to a written and fully executed agreementThe agreement was for a minimum initial term of months, beginning 1/29/(the “Initial Term”)Memberpaid a total of $up front, which included the processing fee and payment for the first month
of personal training sessionsMember further agreed to make more payments, in the amount of $each, every month, beginning 2/28/15, for the remainder of the Initial TermThese terms are clearly and conspicuously set forth on page of his agreement and he acknowledged his understanding of these billing terms by initialing the three separate sections outlining the payment scheduleIn addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement, the initial term of weeks and the voluntary cancelation provisionThis Checklist was reviewed with him at the time of the sale, as acknowledged by his signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response)Member’s personal training services agreement specifically provided him with a day right to cancel if these terms did not match his understanding (or for any reason) for a full refundHowever, he did not take advantage of this option within the rescission periodMember’s personal training agreement also includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreementThis provision is clearly outlined on page of his agreementMember has not elected to exercise this option. He is not entitled to a refund or to terminate the agreement and abandon his contractual obligations early without a feeIf member no longer wishes to continue with his valid agreement, LA Fitness will honor the voluntary cancellation provision in his personal training agreement should he elect to take advantage of itOtherwise, he should be expected to honor his agreement as LA Fitness stands ready to provide the services for which he contracted
Management spoke to *** *** regarding his monthly billed membership on 6/19/We confirmed the cancellation that was processed on 6/5/and no further billing has occurredHe claims he was denied access do to the balance on his membership as a courtesy this balance has been waived and
the expiration date has been adjusted to 7/24/Member is satisfiedThank you
Member purchased personal training services pursuant to a written and fully executed agreementThe agreement was for a minimum initial term of weeks, beginning 9/8/(the “Initial Term”). She paid a total of $up front, which included the enrollment fee and payment for the first four
weeks of personal training sessionsShe further agreed to make more payments, in the amount of $each, every four weeks, beginning 10/6/14, for the remainder of the Initial TermThese terms are clearly outlined on page of her agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule outlining these termsMember’s personal training agreement also includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreementThis provision is clearly outlined on page of her agreementIn addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of weeks and the voluntary cancelation provisionThis Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this responseHer personal training services agreement specifically provided her with a 10-day right to cancel if these terms did not match her understanding (or for any reason) for a full refundHowever, she did not take advantage of this option within the rescission periodThus, she is not entitled to a refund or to terminate the agreement early without a feeAs acknowledged by member, our Vice President offered to reduce the voluntary cancellation fee from 50% to 33% of the remaining agreement balancePlease note that we were not contractually obligated to provide this remedy, but this was being done as a customer service consideration for our memberHowever, member has elected not to take advantage of the reduced cancellation fee at this timeNevertheless, LA Fitness remains willing to honor the reduced cancellation fee should member elect to take advantage of itOtherwise, she should be expected to honor the remaining term of her personal training agreement as LA Fitness stands ready to provide the services for which she contracted
Our records reflect that member purchased personal training services pursuant to a written and fully executed agreementThe agreement was for a minimum initial term of months, beginning 1/22/(the “Initial Term”)Member paid a total of $up front, which included the processing fee and
payment for the first month of personal training sessionsMember further agreed to make more payments, in the amount of $each, every month, beginning 2/22/15, for the remainder of the Initial TermThese terms are clearly and conspicuously set forth on page of her agreement and she acknowledged her understanding of these billing terms by initialing the three s**arate sections outlining the payment scheduleIn addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement and the initial term of monthsThis Checklist was reviewed with her at the time of the sale, as acknowledged by her signature and initials on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response)Member’s personal training services agreement specifically provided her with a day right to cancel if these terms did not match her understanding (or for any reason) for a full refundHowever, she did not take advantage of this option within the rescission periodThus, she is not entitled to a refund or to terminate the agreement early without a fee Nevertheless, LA Fitness has cancelled the remaining term of her personal training agreement with no further billing or obligationPlease note that we were not contractually obligated to provide this remedy, but this was done as a customer service consideration for our memberHowever, she is not entitled to a refund on top of the consideration already made
LA Fitness has no record of a cancellation request from member prior to 9/1/Thus, member is not entitled to a refund of dues billed prior to the effective cancellation request dateNevertheless, LA Fitness processed a refund in the amount of $for member’s previous three billing cycle
paymentsPlease note that we were not contractually obligated to provide this remedy, but this was done as a customer service consideration for our memberHowever, she is not entitled to a an additional refund on top of the consideration already provided
Our District Vice President contact member regarding his concerns and we will allow him additional time to complete his remaining sessions
Management has made several attempts to contact *** *** and we have yet to receive a return callWe encourage her to do so in order to address her concernsThank you
Member purchased personal training services pursuant to a signed, written agreementThe agreement was for a minimum of weeks, beginning 7/2/(the “Initial Term”)He paid a total of $up front which included the enrollment fee, processing fee and the first four weeks of
sessionsHe further agreed to make more payments, in the amount of $280.00, every four weeks, beginning 7/30/14, for the remainder of the initial termThese terms are clearly outlined on page of his agreement and he acknowledged his understanding of these billing terms by initialing three separate sections of the payment schedule outlining these termsHis personal training agreement includes a voluntary cancelation provision which affords him the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreement
This provision is clearly outlined on page of his agreementIn addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement, the initial term of weeks and the voluntary cancelation provisionThis Checklist was reviewed with him at the time of the sale, as acknowledged by his signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response)His personal training services agreement specifically provided him with a 10-day right to cancel if these terms did not match his understanding (or for any reason) for a full refundHowever, he did not take advantage of this option within the rescission periodThus, he is not entitled to a refund or to terminate the agreement early without a feeLA Fitness will honor the voluntary cancellation provision of member’s agreement should he elect to take advantage of itOtherwise, he should be expected to honor his agreement as LA Fitness stands ready to provide the services for which he contracted
Revdex.com:
I have reviewed the response
made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** *** find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Management contacted *** *** regarding the charges processed on the monthly billed membership at the same time as his prepaid in full membership was activeAs a courtesy, we have agreed to apply the remaining sixteen months as time added to *** ***’s prepaid in full membership
The new
expiration date will be March 23, *** *** was satisfied with the resolution and we believe this matter to be resolved
Thank you
Mr*** has expressed concerns regarding his unpleasant experience at our Culver City club, in particular, the preceived lack of cleanliness of the locker room floors, showers and broken equipmentWe appreciate our member’s feedback and concerns regarding our facilities and we constantly strive
to provide a clean and healthy environmentManagement has made multiple attempts to contact Mr*** regarding his concernsHowever, we have not received a return callAn Official Inspection Report by the Los Angeles County Department of Public Health dated 9/7/concluded that no strong odor was detected, no mold or mildew was observed, and the showers were clean at the time of inspectionAdditionally, the fitness equipment was not dirty and the overall condition of the facility was not observed to be dirtyOn the pool deck, next to the coping, there was one small tile observed to be missingIn the male locker room shower, there was some silicon caulking between the glass panel that needed to be sealedUnderneath the dry sauna some debris was observed underneath the seats that needed cleaningWe were given until 9/14/to complete the workUpon the follow up inspection on 9/14/we were found to be in full compliance with the Heath DepartmentCopies of the official reports are attachedIn one conversation, Management offered Mr*** purely as a customer service gesture to refund him June, July and August billing, but member declinedWe believe we have taken the necessary steps to resolve this matterThank you
Our District Manager investigated the circumstances of member’s claim and contacted him regarding his concernsMember has had a personal trainer for every scheduled appointment he has made but was upset that he has worked with several different trainersWe reminded him that he purchased personal
training services but not the services of any specific individual trainer and he may be assigned to several different trainers during the course of his programThus, there is no grounds to now terminate the agreement early without a feeIf member no longer wishes to continue with his valid agreement, his personal training agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreementNevertheless, we offered to reduce the cancellation fee from 50% down to 33% of the remaining agreement balancePlease note that we are not contractually obligated to provide this remedy, but this is being offered as a customer service consideration for our memberHowever, member elected not to take advantage of the reduced cancellation fee at this timeLA Fitness remains willing to honor the reduced cancellation fee should he elect to take advantage of itOtherwise, he should be expected to honor his agreement as LA Fitness stands ready to provide the services for which he contracted
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have confirmed multiple times that I turned in a request for cancellation letter signed and dated to my personal trainer's office on 10/14/as well as mailing an additional signed and dated request to LA Fitness Headquarters the very same day, which is only business days after opening the personal training accountSince then I have been repeatedly denied my rightful refund of $($Oct+ $Nov.) as well as closure of the account leaving me to be unlawfully billed again on Nov5th in the amount of $I am owed a total of $for the Personal Training account aloneThis is further backed up by the fact that I have never even used said personal training serviceNot one scheduled appointment was made and clearly my intent to cancel was made known to *** my trainer As for the matter of my request of refund for my LA Fitness account I am indeed requesting a retroactive refund of my initiation fee of $on the grounds that LA Fitness had me sign contracts for services without full disclosure of said contracts at the time of signingI only saw the information the sellers saw fit to show me at the time of signingFurthermore the verbal representation of the Personal training contract did not match the contract's descriptionSince then I have been denied my rightful cancellations and refundI have also been verbally mocked by a phone agent while trying to take care of these matters, even though I have gone through all of the proper channelsI am requesting my initiation fee refund simply because I have received poor customer service and have been cheated by this companyOnce I am returned the money owed to me $for Personal Training not rendered and the money I am requesting for misconduct, I will gladly close my dispute with LA Fitness
Regards,
*** ***
*** contacted, spoke to member regarding her concerns and addressed her concerns accordingly with the employee involved
Management contacted Mrs*** regarding her concerns that the HVAC in the Aerobics room at our Lake Worth location was not working properly and, therefore, she was unable to fully utilize her membershipWe appreciate our member’s feedback and concerns regarding our facilities and strive to
provide a clean and healthy environmentManagement advised Mrs*** that the HVAC is currently in working order but we will continue to monitor it to confirm if remedial measures are neededAs a customer service gesture, we have issued a refund in the amount of $back to the MasterCard on fileRefunds typically take 5-business days to completeShould Mrs*** have any additional concerns we encourage her to contact her home clubWe believe this matter to be resolvedThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I am requesting my membership to be cancelled effective 08/31/I have attached proof of my last time going to the gym and my dissatifaction with their customer service.
Regards,
*** ***
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”)The Agreement was for sessions to be paid out over a minimum initial term of months (sessions per month), beginning 2/26/(the “Initial Term”)It should be noted that the total of
included one Additional Session that was provided up front which made sessions available to member in his first monthThese terms are clearly outlined at the top of page of the Agreement
LA Fitness has provided services in accordance with the terms of the Agreement that he signedThus, he is not entitled to terminate the Agreement early without a feeMember advised LA Fitness that he enjoyed working with this personal trainer ***, he would resume with the service in mid July (he was instructed by his doctor not to work out for a while due to a shoulder injury) and we will provide him with journal workouts to do for a 4th session each month