Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10853294, and have determined that this proposed action would not
resolve my complaint. For your reference, details of the offer I reviewed appear below
I'm awaiting the refund amount of $135, that was issued at 1:PM PST on October 22ndThey said it will take 7-business days to appear in my accountThat is the only reason I'm rejecting the response, as I want to ensure the refund is received on my end before I close the disputeThank you
Regards,
*** ***
Better Business Bureau:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The response information provided by LA Fitness is untruthful and innacurate
I spoke with Mr*** *** (on his cellular phone) on November 30, (I can provide phone records if necessary)After explaining what was already detailed in the original complaint, Mr*** acknowledged that I am rightfully entitled to the $of additional membership fees (for which I have already been charged for the months of November and December)
I additionally explained to him that as a direct consequence of the actions of his staff and his customer, I had to join another (less convienent & more expensive) gym and thereby lost the benefits of my $LA Fitness joining feeThe purpose of a joining fee is to purchase a customer's loyaltyAfter paying the joining fee, I had the right to continue paying for a monthly membershipHad this incident not ocuurred, I would still be attending LA Fitness and the $joining fee would still be providing me with the benefits for which I paid the feeI have now joined another gym which is more expensive, further away, more crowded, and also cost money to join.
It is entirely reasonable for my $LA Fitness joining fee to be included with the already achlowledged $as part of my refund for LA Fitness
As I told Mr***, I would like to be refunded the full amount of $Thank you for your time.
Regards,*** ***
LA Fitness cancelled member's personal training agreement and we are in the process of issuing a full refund (refund applied to the same account used for payment). Please allow 5-business days for the refund to post to the account
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,*** ***
We received cancellation requests for *** *** post marked 4/6/15 and *** *** postmarked 4/7/no further billing will occurEmail confirmation has been sent to the email addresses provided on their membershipsShould *** *** have any further concerns we encourage him to contact
his home clubThank you
LA Fitness cancelled the remaining term of member's personal training agreement with no further billing or obligationMember received credit in the amount of $(equivalent of sessions at a rate of $per session) from her bank
LA Fitness cancelled the remaining term of member's personal training agreement and processed a refund in the amount of $(refund applied to the same account used for payment)Please allow 3-business for refunds to post to member's account
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
Corporate management contacted *** *** regarding her concerns related to *** *** membershipManagement was able to reach *** *** and discussed a possible resolutionAt that
time, *** *** requested a follow up call prior to any resolution adjustments being completedManagement has made several attempts to reach *** *** again but have not received a return call
We encourage her to return our calls so we can adequately assist her with a resolution for *** *** membershipThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Our District Operations Manager contacted member regarding her concernsIn light of any possible misunderstanding at the point of sale, we agreed to refund the months that were charged after the initial term of the agreement was fulfilledIn addition, we processed a refund for more months of
dues as if a retro-dated cancellation had been processedPlease note that we were not contractually obligated to provide this remedy, but this was done as a customer service consideration for our member
Management spoke with Mr*** regarding his concernsAfter reviewing his account he has not been charged since 11/The charges actually belonged to his wife membershipThe first time member inquired about cancelling was 8/As a customer courtesy, Management agreed to refund
the last four payments of $August through November and waived the current balance on file Refunds typically, could take up to 7-10 business days to complete and will be applied to same account used for paymentManagement also cancelled both membershipsWe believe this matter to be resolvedThank you
Management contacted *** *** regarding the cancellation of his monthly billed fitness membershipPer his request a cancellation has been processed and no further billing will occurMember is satisfiedThank you
Revdex.com:I have reviewed
the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have returned every call reveived by LA Fitness but the representative "***" has never answered when I callI have clearly stated why my case does entitle me to be refunded for the months I am not able to use this gym for safety reasons. Regards,*** ***
LA Fitness cancelled member's personal training agreement and processed a refund (less services rendered)Refund applied to the same account used for payment
Member purchased personal training services pursuant to a written and fully executed agreementThe agreement was for a minimum initial term of months, beginning 7/3/Member last trained on 8/27/however, our records do not reflect that member brought these issues to our attention since that
time
This complaint to your office followed, months after the factNevertheless, our District Vice President contacted member regarding his concerns and informed him that his sessions are still available for him to use at any LA Fitness location with any of our Certified personal trainersThus he is not entitled to a refund as LA Fitness stands ready to provide the services for which he contracted
Management tried to reach out to member regarding complaintAs a courtesy, we cancelled both memberships with no further billingsShould member have any further concerns please contact home clubWe believe this matter to be resolved
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.On October 11, I purchased a training package for sessionsMy prior issue with continuous billing beyond my package has now been resolvedMy current issue is that on different occasions (10/15/14, 2/13/& 2/17/15) when sessions where set up by the training manager at LA Fitness, I showed up ready for my session and no trainer was available.For each of these missed training sessions, no one called nor emailed that the session was cancelledMy issue is that I paid $for sessions, and due to LA Fitness incompetency I want to be reimbursed $for the missed sessionsIf these sessions where scheduled and I didn't show up, that would count as a missed appointment on my end so where is the penalty for LA Fitness bad business practiceLA Fitness has made it so uncomfortable for me to ever want to go backAll i'm asking for is what is owed to me.My desired outcome is to be reimbursed $for the training sessions that LA Fitness missedThe dates of these missed sessions are 10/15/14, 2/13/and 2/17/15. Regards, *** ***
Management spoke with *** *** regarding his continued request for a refund on his cancelled monthly membershipManagement reviewed the history on *** *** account with him, which reflects that he was previously advised by telephone of the accepted cancellation procedures*** *** cancellation was processed on 11/15/based on his in person request at the *** *** *** location*** *** final billing was 11/10/2016, which was prior to his cancellation request and is a valid charge
Our District Operations Manager again offered to accept the email *** *** sent to customer service on 10/25/as the effective cancellation date, although this is not an accepted form of cancellationTo resolve, we also offered to refund $for the 11/10/billing and $for the last month’s prepaid dues*** *** again declined our resolution offerWe will honor this resolution, if he should decide to accept itWe stand by this offer and believe it to be a fair and reasonable resolutionThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10853294, and have determined that this proposed action would not
resolve my complaint. For your reference, details of the offer I reviewed appear below
I'm awaiting the refund amount of $135, that was issued at 1:PM PST on October 22ndThey said it will take 7-business days to appear in my accountThat is the only reason I'm rejecting the response, as I want to ensure the refund is received on my end before I close the disputeThank you
Regards,
*** ***
Better Business Bureau:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The response information provided by LA Fitness is untruthful and innacurate
I spoke with Mr*** *** (on his cellular phone) on November 30, (I can provide phone records if necessary)After explaining what was already detailed in the original complaint, Mr*** acknowledged that I am rightfully entitled to the $of additional membership fees (for which I have already been charged for the months of November and December)
I additionally explained to him that as a direct consequence of the actions of his staff and his customer, I had to join another (less convienent & more expensive) gym and thereby lost the benefits of my $LA Fitness joining feeThe purpose of a joining fee is to purchase a customer's loyaltyAfter paying the joining fee, I had the right to continue paying for a monthly membershipHad this incident not ocuurred, I would still be attending LA Fitness and the $joining fee would still be providing me with the benefits for which I paid the feeI have now joined another gym which is more expensive, further away, more crowded, and also cost money to join.
It is entirely reasonable for my $LA Fitness joining fee to be included with the already achlowledged $as part of my refund for LA Fitness
As I told Mr***, I would like to be refunded the full amount of $Thank you for your time.
Regards,*** ***
LA Fitness cancelled member's personal training agreement and we are in the process of issuing a full refund (refund applied to the same account used for payment). Please allow 5-business days for the refund to post to the account
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,*** ***
We received cancellation requests for *** *** post marked 4/6/15 and *** *** postmarked 4/7/no further billing will occurEmail confirmation has been sent to the email addresses provided on their membershipsShould *** *** have any further concerns we encourage him to contact
his home clubThank you
LA Fitness cancelled the remaining term of member's personal training agreement with no further billing or obligationMember received credit in the amount of $(equivalent of sessions at a rate of $per session) from her bank
LA Fitness cancelled the remaining term of member's personal training agreement and processed a refund in the amount of $(refund applied to the same account used for payment)Please allow 3-business for refunds to post to member's account
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
Corporate management contacted *** *** regarding her concerns related to *** *** membershipManagement was able to reach *** *** and discussed a possible resolutionAt that
time, *** *** requested a follow up call prior to any resolution adjustments being completedManagement has made several attempts to reach *** *** again but have not received a return call
We encourage her to return our calls so we can adequately assist her with a resolution for *** *** membershipThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Our District Operations Manager contacted member regarding her concernsIn light of any possible misunderstanding at the point of sale, we agreed to refund the months that were charged after the initial term of the agreement was fulfilledIn addition, we processed a refund for more months of
dues as if a retro-dated cancellation had been processedPlease note that we were not contractually obligated to provide this remedy, but this was done as a customer service consideration for our member
Management spoke with Mr*** regarding his concernsAfter reviewing his account he has not been charged since 11/The charges actually belonged to his wife membershipThe first time member inquired about cancelling was 8/As a customer courtesy, Management agreed to refund
the last four payments of $August through November and waived the current balance on file Refunds typically, could take up to 7-10 business days to complete and will be applied to same account used for paymentManagement also cancelled both membershipsWe believe this matter to be resolvedThank you
Management contacted *** *** regarding the cancellation of his monthly billed fitness membershipPer his request a cancellation has been processed and no further billing will occurMember is satisfiedThank you
Revdex.com:I have reviewed
the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have returned every call reveived by LA Fitness but the representative "***" has never answered when I callI have clearly stated why my case does entitle me to be refunded for the months I am not able to use this gym for safety reasons. Regards,*** ***
LA Fitness cancelled member's personal training agreement and processed a refund (less services rendered)Refund applied to the same account used for payment
Member purchased personal training services pursuant to a written and fully executed agreementThe agreement was for a minimum initial term of months, beginning 7/3/Member last trained on 8/27/however, our records do not reflect that member brought these issues to our attention since that
time
This complaint to your office followed, months after the factNevertheless, our District Vice President contacted member regarding his concerns and informed him that his sessions are still available for him to use at any LA Fitness location with any of our Certified personal trainersThus he is not entitled to a refund as LA Fitness stands ready to provide the services for which he contracted
Management tried to reach out to member regarding complaintAs a courtesy, we cancelled both memberships with no further billingsShould member have any further concerns please contact home clubWe believe this matter to be resolved
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.On October 11, I purchased a training package for sessionsMy prior issue with continuous billing beyond my package has now been resolvedMy current issue is that on different occasions (10/15/14, 2/13/& 2/17/15) when sessions where set up by the training manager at LA Fitness, I showed up ready for my session and no trainer was available.For each of these missed training sessions, no one called nor emailed that the session was cancelledMy issue is that I paid $for sessions, and due to LA Fitness incompetency I want to be reimbursed $for the missed sessionsIf these sessions where scheduled and I didn't show up, that would count as a missed appointment on my end so where is the penalty for LA Fitness bad business practiceLA Fitness has made it so uncomfortable for me to ever want to go backAll i'm asking for is what is owed to me.My desired outcome is to be reimbursed $for the training sessions that LA Fitness missedThe dates of these missed sessions are 10/15/14, 2/13/and 2/17/15. Regards, *** ***
Management spoke with *** *** regarding his continued request for a refund on his cancelled monthly membershipManagement reviewed the history on *** *** account with him, which reflects that he was previously advised by telephone of the accepted cancellation procedures*** *** cancellation was processed on 11/15/based on his in person request at the *** *** *** location*** *** final billing was 11/10/2016, which was prior to his cancellation request and is a valid charge
Our District Operations Manager again offered to accept the email *** *** sent to customer service on 10/25/as the effective cancellation date, although this is not an accepted form of cancellationTo resolve, we also offered to refund $for the 11/10/billing and $for the last month’s prepaid dues*** *** again declined our resolution offerWe will honor this resolution, if he should decide to accept itWe stand by this offer and believe it to be a fair and reasonable resolutionThank you