RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
As of the time of this response, member has disputed the payments with her bank and defaulted on the agreement termSince it is apparent that she now has no intention to fulfill her contractual obligation to the remaining personal training agreement term, we have released her from this obligation to make the remaining payments due under her agreement
Additionally, LA Fitness will not pursue her for the outstanding balance she currently owesPlease note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
The business is the best gym club chain in the United StatesThe management responded immediately with a great careTheir handling of the complaint was exemplary
Our previous response still standsManagement spoke to *** *** regarding the cancellation of her fitness membershipWe agreed to refund the initiation fee in the amount of $52.11 back to the *** cardRefunds take about 5-business days to be refunded backNo further refunds will be processed. Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Revdex.com:I have reviewed
the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have returned every call reveived by LA Fitness but the representative "***" has never answered when I callI have clearly stated why my case does entitle me to be refunded for the months I am not able to use this gym for safety reasons. Regards,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I understand that this is the paperwork that they haveHowever, I never received a copy of this agreement, this is first I am seeing of it with my own eyesI am happy to finally have a copyI was never mailed, emailed, or handed this agreementDuring the signing up process I was merely told to sign or initial on a little black electronic padHad I received this agreement and seen it with my own eyes immediately after signing up for a personal training membership, I would have corrected LA Fitness *** and had them change to what I had asked for, which was a month personal training membershipAfter speaking with the current personal training manager, *** ***, on October 6th, 2015, he expressed that the personal training manager who signed me up, *** ***, had made many other mistakes and that they, LA Fitness, had to clean up other messes*** was told by the corporate office that they were done dealing with "*** issues" and that this should have been cleared up months agoHad I received my contract agreement in any visual form this would have been brought to the attention of LA Fitness a lot soonerIf they we were willing to clear it up months ago with the other "*** issues", why can't they clear up this mistake, on their companies part, now? I brought to this their attention in AugustI did not receive an answer on this matter until October, that is a little ridiculous
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The response I received implies that this is all a big mistakeThey imply that because of a carryover from hour fitness, they naturally assumed that I was to continue my previous membership from hour fitnessThe real fact is that I had a contract with hour fitness, NOT LA FitnessMy credit card was entrusted to hour fitness, NOT LA FitnessI did call hour fitness and cancel my membership prior to LA Fitness taking over and had hour fitness remove my credit card on file so that LA Fitness could not get it, which evidently did not workThey had to pull out my credit card number from a backup somewhere and replace it into a live account so that they could charge meThey even admitted that my account was under a 'freeze' which refers to hour fitness' policy of placing the account on hold with no charges until I decide to resume it againUnder that pretense, they should not have charged me anyway even IF this was a carryover mistakeThey just decided to start charging me again once they found my credit card number.
LA Fitness charged me with no notice to me or asking me whether I was going to continue the membership under the new ownershipI never went into the new club nor did I ever communicate with them at any timeLA Fitness' decision to use my card number that was not given to them, to pay for a contract that I did not have with them, and charge me without notice, is entirely fraudulent
If I seem ungrateful, it is because I have gone through this process beforeIn my experience, I expect it to happen yet againI expect to experience yet another 'unfortunate mistake' which will attempt to charge my account without notice for which they will hope I do not notice that it happenedI feel that some form of compensation to me (other than a refund) is necessary to clear this matter up
Giving me my money back because they got caught cheating is not a resolutionThey will do it againAs soon as they have a way to get my credit card againThis makes me dubious to join another club for fear that they may acquire that club and gain database information that would include my credit card number againAccording to credit card rules, PCI compliance, they should never have gotten any credit card numbers for anyone from hour fitness because they didn't buy hour fitness, just the locationsThe fact that they did unlawfully acquire credit card numbers and then use them without authorization should be grounds for legal action against themI intend to file suit against them to gain significant damages and to make sure that no more 'unfortunate mistakes' ever happen to me again!Regards,*** ***
Our District Operations Manager contacted member regarding her concernsIn light of any possible misunderstanding at the point of sale, we agreed to refund the months that were charged after the initial term of the agreement was fulfilledIn addition, we processed a refund for more months of
dues as if a retro-dated cancellation had been processedPlease note that we were not contractually obligated to provide this remedy, but this was done as a customer service consideration for our member
Member’s personal training agreement includes a provision that entitles him to terminate the agreement early if the LA Fitness (“LAL”) facilities are permanently closed and comparable facilities are owned and operated by LAF are not made available within a 10-mile radius of the closed facility
However, LAF has several locations available for memberThus, he is not entitled to a refund or to terminate the agreement early without a feeMember’s personal training agreement also includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreementLA Fitness will honor the voluntary cancellation provision of member’s agreement should he elect to take advantage of itOtherwise, member should be expected to honor his agreement as LA Fitness stands ready to provide the services for which he contracted
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID*** and find that this resolution is VERY UNSATISFACTORY to me, but I don't see any alternative Comping me $is embarrassing LA Fitness should have provided me with a discount to the training which was falsely offered to me by the head of sales.
*** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Thanks to Mr *** *** for responding expeditiously on behalf of LA Fitness
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
Management followed up with Ms*** regarding her continued concernsWe confirmed that the *** *** location is scheduled for closure and at this time there are no plans for a new location in this immediate areaWe do have several other locations nearby that are available for our members to use at no additional costMs*** appreciated the follow up she received and we consider this mater to be resolvedThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I am still waiting to be contacted by Mr ***He HAS NOT contacted meMy number is *** *** ***I work part time 7am to pm and can be reached ANY TIME after noon The letter does not address how the said employee *** Will be repremanded for his unprofessional treatment and an official filing of this complain in his file was not addressed.
Regards,
*** ***
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
As of the time of this response, member has disputed the payments with her bank and defaulted on the agreement termSince it is apparent that she now has no intention to fulfill her contractual obligation to the remaining personal training agreement term, we have released her from this obligation to make the remaining payments due under her agreement
Additionally, LA Fitness will not pursue her for the outstanding balance she currently owesPlease note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
LA Fitness contacted member regarding her concerns and we’ve extended the expiration date of the remaining sessions for them to be able to use
The business is the best gym club chain in the United StatesThe management responded immediately with a great careTheir handling of the complaint was exemplary
Our previous response still standsManagement spoke to *** *** regarding the cancellation of her fitness membershipWe agreed to refund the initiation fee in the amount of $52.11 back to the *** cardRefunds take about 5-business days to be refunded backNo further refunds will be processed. Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Revdex.com:I have reviewed
the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have returned every call reveived by LA Fitness but the representative "***" has never answered when I callI have clearly stated why my case does entitle me to be refunded for the months I am not able to use this gym for safety reasons. Regards,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I understand that this is the paperwork that they haveHowever, I never received a copy of this agreement, this is first I am seeing of it with my own eyesI am happy to finally have a copyI was never mailed, emailed, or handed this agreementDuring the signing up process I was merely told to sign or initial on a little black electronic padHad I received this agreement and seen it with my own eyes immediately after signing up for a personal training membership, I would have corrected LA Fitness *** and had them change to what I had asked for, which was a month personal training membershipAfter speaking with the current personal training manager, *** ***, on October 6th, 2015, he expressed that the personal training manager who signed me up, *** ***, had made many other mistakes and that they, LA Fitness, had to clean up other messes*** was told by the corporate office that they were done dealing with "*** issues" and that this should have been cleared up months agoHad I received my contract agreement in any visual form this would have been brought to the attention of LA Fitness a lot soonerIf they we were willing to clear it up months ago with the other "*** issues", why can't they clear up this mistake, on their companies part, now? I brought to this their attention in AugustI did not receive an answer on this matter until October, that is a little ridiculous
Regards,
*** ***
LA Fitness processed a full refund on 11/11/
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The response I received implies that this is all a big mistakeThey imply that because of a carryover from hour fitness, they naturally assumed that I was to continue my previous membership from hour fitnessThe real fact is that I had a contract with hour fitness, NOT LA FitnessMy credit card was entrusted to hour fitness, NOT LA FitnessI did call hour fitness and cancel my membership prior to LA Fitness taking over and had hour fitness remove my credit card on file so that LA Fitness could not get it, which evidently did not workThey had to pull out my credit card number from a backup somewhere and replace it into a live account so that they could charge meThey even admitted that my account was under a 'freeze' which refers to hour fitness' policy of placing the account on hold with no charges until I decide to resume it againUnder that pretense, they should not have charged me anyway even IF this was a carryover mistakeThey just decided to start charging me again once they found my credit card number.
LA Fitness charged me with no notice to me or asking me whether I was going to continue the membership under the new ownershipI never went into the new club nor did I ever communicate with them at any timeLA Fitness' decision to use my card number that was not given to them, to pay for a contract that I did not have with them, and charge me without notice, is entirely fraudulent
If I seem ungrateful, it is because I have gone through this process beforeIn my experience, I expect it to happen yet againI expect to experience yet another 'unfortunate mistake' which will attempt to charge my account without notice for which they will hope I do not notice that it happenedI feel that some form of compensation to me (other than a refund) is necessary to clear this matter up
Giving me my money back because they got caught cheating is not a resolutionThey will do it againAs soon as they have a way to get my credit card againThis makes me dubious to join another club for fear that they may acquire that club and gain database information that would include my credit card number againAccording to credit card rules, PCI compliance, they should never have gotten any credit card numbers for anyone from hour fitness because they didn't buy hour fitness, just the locationsThe fact that they did unlawfully acquire credit card numbers and then use them without authorization should be grounds for legal action against themI intend to file suit against them to gain significant damages and to make sure that no more 'unfortunate mistakes' ever happen to me again!Regards,*** ***
Our District Operations Manager contacted member regarding her concernsIn light of any possible misunderstanding at the point of sale, we agreed to refund the months that were charged after the initial term of the agreement was fulfilledIn addition, we processed a refund for more months of
dues as if a retro-dated cancellation had been processedPlease note that we were not contractually obligated to provide this remedy, but this was done as a customer service consideration for our member
Member’s personal training agreement includes a provision that entitles him to terminate the agreement early if the LA Fitness (“LAL”) facilities are permanently closed and comparable facilities are owned and operated by LAF are not made available within a 10-mile radius of the closed facility
However, LAF has several locations available for memberThus, he is not entitled to a refund or to terminate the agreement early without a feeMember’s personal training agreement also includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreementLA Fitness will honor the voluntary cancellation provision of member’s agreement should he elect to take advantage of itOtherwise, member should be expected to honor his agreement as LA Fitness stands ready to provide the services for which he contracted
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID*** and find that this resolution is VERY UNSATISFACTORY to me, but I don't see any alternative Comping me $is embarrassing LA Fitness should have provided me with a discount to the training which was falsely offered to me by the head of sales.
*** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Thanks to Mr *** *** for responding expeditiously on behalf of LA Fitness
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
Management followed up with Ms*** regarding her continued concernsWe confirmed that the *** *** location is scheduled for closure and at this time there are no plans for a new location in this immediate areaWe do have several other locations nearby that are available for our members to use at no additional costMs*** appreciated the follow up she received and we consider this mater to be resolvedThank you
Member's remaining personal training sessions have been added back and are available for her to use
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I am still waiting to be contacted by Mr ***He HAS NOT contacted meMy number is *** *** ***I work part time 7am to pm and can be reached ANY TIME after noon The letter does not address how the said employee *** Will be repremanded for his unprofessional treatment and an official filing of this complain in his file was not addressed.
Regards,
*** ***