Management spoke to *** *** on 1/30/regarding the cancellation of his membershipPer his request an immediate cancellation was processed and no further bill has occurredA refund in the amount of $has been processed back to the *** card.Refunds take about 5-
business daysThank you
Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,
*** *** My *** membership which I took out in was for $a year for lifeWhen LA Fitness took over control of *** fitness and agreed to honor prior *** memberships I assumed they would honor the terms of my *** membership which is for $a year for life not the one year they gave meNo one said at the time it was only for one year. I feel LA Fitness is in breach of my *** contract which they took over when they acquired *** accounts
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my
complaint. For your reference, details of the offer I reviewed appear below
[LA fitness states in their response: "LA Fitness will allow member to use her remaining sessions more than after the end of her agreement." I would like to have this in writing, as I am concerned that the individual LA Fitness franchise/location will not honour this I would like it to state that 'the member can utilize the balance of her paid personal training sessions beyond the days after her agreement ends, at a training frequency as determined by the master trainer who has been working with her since she joined LA Fitness, unless that master trainer is no longer working for LA Fitness, at which point another master trainer will be assigned
Regards,
*** ***
Management contacted Mr*** regarding his concerns with the billing of his monthly dues membership and the amount of calls he received related to a balance on his accountWe strive to provide excellent customer service to our members and we apologize if Mr*** feels the phone calls were
excessiveLA Fitness employees initiated calls to Mr*** requesting payment when his monthly dues returned as unpaidWe appreciate our member’s feedback regarding the payment update processAs a courtesy, to assist with billing concerns, we adjusted Mr***’s billing date to the 1st of every month at no additional chargeShould Mr*** need additional assistance, we encourage him to contact his local clubThank you
Management has made several attempts to contact Mr*** regarding his concerns related to his experiences at the Richfield locationHowever, we have not received a return callWe encourage Mr*** to return our calls so we can adequately discuss his concernsThank you
Member purchased personal training services pursuant to a written and fully executed agreementThe agreement was for a minimum initial term of weeks, beginning 10/9/(the “Initial Term”). She paid a total of $up front, which included the processing fee and payment for the first
four weeks of personal training sessionsShe further agreed to make more payments, in the amount of $each, every four weeks, beginning 11/6/14, for the remainder of the Initial TermThese terms are clearly outlined on page of her agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule outlining these termsMember’s personal training agreement also includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreementHowever, our records do not reflect that member paid such a fee to terminate her agreement earlyInstead, member stopped paying the personal training dues as of January and defaulted on the agreement termSince it was apparent that she now had no intent of fulfilling her contractual obligation to the remaining personal training agreement term, we released her from her obligation to make the remaining payments due under her agreementAdditionally, LA Fitness will not pursue her for the outstanding balance she currently owesPlease note that we were not contractually obligated to provide this remedy, but this was done as a customer service consideration for our memberHowever, member is not entitled to a refund on top of the consideration already provided
Member purchased personal training services pursuant to a written and fully executed agreementThe agreement was for a minimum initial term of months, beginning 7/3/Member last trained on 8/27/however, our records do not reflect that member brought these issues to our attention since that
time
This complaint to your office followed, months after the factNevertheless, our District Vice President contacted member regarding his concerns and informed him that his sessions are still available for him to use at any LA Fitness location with any of our Certified personal trainersThus he is not entitled to a refund as LA Fitness stands ready to provide the services for which he contracted
LA Fitness contacted member regarding his concernsHe understands the terms of his agreement and will resume with the service when he returns in mid January
Management spoke to *** *** regarding her complaint*** *** states that we billed her credit card without her approval for another membership
As a customer consideration to resolve this matterWe agreed to cancel this unauthorized membership and process a full refund in the amount of
$Refunds typically could take up to 5-business days to complete and will go back to the card on file. We believe this matter to be resolvedThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.In response to LA Fitness message, if they are calling the phone noin the account please note it has changed. It would be nice to speak with the VP since we tried reasoning with a Customer Service Rep on Jan 5th and unfortunately she was not able to assist us further with our request I understand completely there was an agreement in place and this is why I paid the months of Oct, Nov and Dec. Due to the information the Personal Training Manager was providing me about my obligation. Please understand English is my second language which I'm not fully fluent on (I currently asked someone to type my response for me). At the time of signing the contract, I had just recently moved to the USA. It was not clear to me that my financial obligation was $each month, my understanding was $a month. Please understand I'm new to the country which means at that time I was not fully aware of the cost of personal training. I requested a copy of the contract because my intentions were to review it at home carefully. The manager told me I will receive it via email which I never received a copy. Also, at the time when I paid the "deposit payment" I was not aware that over $was going to be charged. Also, a receipt was not provided and never got it via email. Once the payments cleared I went back to the gym to speak with the Manager. I personally feel terrible about the situation because it seems to me the Manager was not really seeking my (the client) best interest but only in making the sale knowing that I was entering in an agreement that was not fully clear to me At this point, I'm looking for a full refund to put this undesirable situation behind me. I believe I made the attempt to cancel back in Oct within the timeframe I was verbally told since I still did not have copy of the contract agreement
Regards,
*** ***
Management spoke to *** *** regarding his complaint. Management reinstated *** *** membership and lowered his monthly dues from $to $Elite Club access. We believe this matter to be resolved Thank you
Management contacted *** *** regarding the cancellation of her monthly billed fitness membershipShe states she attempted to cancel in November of Our records indicate we received no such requestAs LA Fitness provides members with the option to cancel their membership at any location
between the hours of 8AM-5PM Monday thru Friday, but we strongly advise that member’s mail in a written cancellation request via certified mail to ensure return receipt
This cancellation policy is not designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properly. Due to no prior request received she is not entitled to a refundHowever as a courtesy, when she spoke to management on 2/9/an immediate cancellation was processed per her request and a refund in the amount of $was refunded back to the *** on fileRefunds take about 5-business days to be refundedWe believe this matter to be resolved
Management spoke to *** *** on 3/18/and assured her that her fitness membership has been cancelled as of 1/22/and a full refund has been processed on both membershipsMember is satisfiedthank you
Management tried to reach out to member regarding complaintAs a courtesy, we cancelled both memberships with no further billingsShould member have any further concerns please contact home clubWe believe this matter to be resolved
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.On October 11, I purchased a training package for sessionsMy prior issue with continuous billing beyond my package has now been resolvedMy current issue is that on different occasions (10/15/14, 2/13/& 2/17/15) when sessions where set up by the training manager at LA Fitness, I showed up ready for my session and no trainer was available.For each of these missed training sessions, no one called nor emailed that the session was cancelledMy issue is that I paid $for sessions, and due to LA Fitness incompetency I want to be reimbursed $for the missed sessionsIf these sessions where scheduled and I didn't show up, that would count as a missed appointment on my end so where is the penalty for LA Fitness bad business practiceLA Fitness has made it so uncomfortable for me to ever want to go backAll i'm asking for is what is owed to me.My desired outcome is to be reimbursed $for the training sessions that LA Fitness missedThe dates of these missed sessions are 10/15/14, 2/13/and 2/17/15. Regards, *** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have not received a refund yet They did call to advise of action but will not send a refund until the end of May, I am patiently waiting
Regards,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have reviewed the response from LA Fitness and viewed the attachment with the contractAs I have stated before in my complaint,no contract was presented to me and no one at LA Fitness mentioned any agreement for weeksThe rep I spoke to (***) repeatedly said I could cancel at any pointHe asked me to sign the electronic pad, I asked him what he needed my signature for and he stated "Its just a credit card receipt"And as far as the checklist attached that initialing is not mineI was never presented any checklist and the representatives at LA Fitness even admitted there was no checklist in my folder when I went to go complainTherefore I am appalled to say (but not surprised) that initialing is forged because it is not mine, nor does it match my initialing. I would request the Revdex.com please try to support me, as I was victimized by LA FitnessAnd from my extensive research online many others have been as well in the same way I was. I truly appreciate your assistance in this matter.Regards,*** ***
Corporate management spoke to *** *** regarding complaint. Management confirmed with *** *** that membership would not be cancelled or frozen
To resolve this matter, we waived $service fee and moved next billing date to 10-25-We believe this matter to be resolved
Thank you
*** *** made the following payments:
3/14/- $with an *** ending in
3/7/- $and $with a *** ending in ***
4/10/- $cash
The payment of $was refunded on 4/14/back to the same *** that was charged and *** *** confirms having received that refund
The payments of $and $were refunded 4/14/back to the same *** card that was charged and *** *** confirms having received those refunds as well
The cash payment of $was refunded in the form of the check on 4/18/and was mailed to: *** ** *** *** *** ** ***That refund check was returned back to LA Fitness by the post office with a reason of “not deliverable as addressed”Our District Operations Manager has been in contact with *** *** and we are resending this refund check to: *** *** *** *** ** *** per her request
Please note that there was no payment in the amount of $made by *** ***Thus, no refund in the amount of $was issuedWe apologize if our previous response caused any confusionAll payments that were made to date have been refunded
Management spoke to *** *** on 1/30/regarding the cancellation of his membershipPer his request an immediate cancellation was processed and no further bill has occurredA refund in the amount of $has been processed back to the *** card.Refunds take about 5-
business daysThank you
Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,
*** *** My *** membership which I took out in was for $a year for lifeWhen LA Fitness took over control of *** fitness and agreed to honor prior *** memberships I assumed they would honor the terms of my *** membership which is for $a year for life not the one year they gave meNo one said at the time it was only for one year. I feel LA Fitness is in breach of my *** contract which they took over when they acquired *** accounts
Our District Vice President contacted member regarding her concerns and she decided to use the remaining sessions in lieu of a refund
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my
complaint. For your reference, details of the offer I reviewed appear below
[LA fitness states in their response: "LA Fitness will allow member to use her remaining sessions more than after the end of her agreement." I would like to have this in writing, as I am concerned that the individual LA Fitness franchise/location will not honour this I would like it to state that 'the member can utilize the balance of her paid personal training sessions beyond the days after her agreement ends, at a training frequency as determined by the master trainer who has been working with her since she joined LA Fitness, unless that master trainer is no longer working for LA Fitness, at which point another master trainer will be assigned
Regards,
*** ***
Management contacted Mr*** regarding his concerns with the billing of his monthly dues membership and the amount of calls he received related to a balance on his accountWe strive to provide excellent customer service to our members and we apologize if Mr*** feels the phone calls were
excessiveLA Fitness employees initiated calls to Mr*** requesting payment when his monthly dues returned as unpaidWe appreciate our member’s feedback regarding the payment update processAs a courtesy, to assist with billing concerns, we adjusted Mr***’s billing date to the 1st of every month at no additional chargeShould Mr*** need additional assistance, we encourage him to contact his local clubThank you
Management has made several attempts to contact Mr*** regarding his concerns related to his experiences at the Richfield locationHowever, we have not received a return callWe encourage Mr*** to return our calls so we can adequately discuss his concernsThank you
Member purchased personal training services pursuant to a written and fully executed agreementThe agreement was for a minimum initial term of weeks, beginning 10/9/(the “Initial Term”). She paid a total of $up front, which included the processing fee and payment for the first
four weeks of personal training sessionsShe further agreed to make more payments, in the amount of $each, every four weeks, beginning 11/6/14, for the remainder of the Initial TermThese terms are clearly outlined on page of her agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule outlining these termsMember’s personal training agreement also includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreementHowever, our records do not reflect that member paid such a fee to terminate her agreement earlyInstead, member stopped paying the personal training dues as of January and defaulted on the agreement termSince it was apparent that she now had no intent of fulfilling her contractual obligation to the remaining personal training agreement term, we released her from her obligation to make the remaining payments due under her agreementAdditionally, LA Fitness will not pursue her for the outstanding balance she currently owesPlease note that we were not contractually obligated to provide this remedy, but this was done as a customer service consideration for our memberHowever, member is not entitled to a refund on top of the consideration already provided
Member purchased personal training services pursuant to a written and fully executed agreementThe agreement was for a minimum initial term of months, beginning 7/3/Member last trained on 8/27/however, our records do not reflect that member brought these issues to our attention since that
time
This complaint to your office followed, months after the factNevertheless, our District Vice President contacted member regarding his concerns and informed him that his sessions are still available for him to use at any LA Fitness location with any of our Certified personal trainersThus he is not entitled to a refund as LA Fitness stands ready to provide the services for which he contracted
LA Fitness contacted member regarding his concernsHe understands the terms of his agreement and will resume with the service when he returns in mid January
Management spoke to *** *** regarding her complaint*** *** states that we billed her credit card without her approval for another membership
As a customer consideration to resolve this matterWe agreed to cancel this unauthorized membership and process a full refund in the amount of
$Refunds typically could take up to 5-business days to complete and will go back to the card on file. We believe this matter to be resolvedThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.In response to LA Fitness message, if they are calling the phone noin the account please note it has changed. It would be nice to speak with the VP since we tried reasoning with a Customer Service Rep on Jan 5th and unfortunately she was not able to assist us further with our request I understand completely there was an agreement in place and this is why I paid the months of Oct, Nov and Dec. Due to the information the Personal Training Manager was providing me about my obligation. Please understand English is my second language which I'm not fully fluent on (I currently asked someone to type my response for me). At the time of signing the contract, I had just recently moved to the USA. It was not clear to me that my financial obligation was $each month, my understanding was $a month. Please understand I'm new to the country which means at that time I was not fully aware of the cost of personal training. I requested a copy of the contract because my intentions were to review it at home carefully. The manager told me I will receive it via email which I never received a copy. Also, at the time when I paid the "deposit payment" I was not aware that over $was going to be charged. Also, a receipt was not provided and never got it via email. Once the payments cleared I went back to the gym to speak with the Manager. I personally feel terrible about the situation because it seems to me the Manager was not really seeking my (the client) best interest but only in making the sale knowing that I was entering in an agreement that was not fully clear to me At this point, I'm looking for a full refund to put this undesirable situation behind me. I believe I made the attempt to cancel back in Oct within the timeframe I was verbally told since I still did not have copy of the contract agreement
Regards,
*** ***
Management spoke to *** *** regarding his complaint. Management reinstated *** *** membership and lowered his monthly dues from $to $Elite Club access. We believe this matter to be resolved Thank you
Management contacted *** *** regarding the cancellation of her monthly billed fitness membershipShe states she attempted to cancel in November of Our records indicate we received no such requestAs LA Fitness provides members with the option to cancel their membership at any location
between the hours of 8AM-5PM Monday thru Friday, but we strongly advise that member’s mail in a written cancellation request via certified mail to ensure return receipt
This cancellation policy is not designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properly. Due to no prior request received she is not entitled to a refundHowever as a courtesy, when she spoke to management on 2/9/an immediate cancellation was processed per her request and a refund in the amount of $was refunded back to the *** on fileRefunds take about 5-business days to be refundedWe believe this matter to be resolved
Management spoke to *** *** on 3/18/and assured her that her fitness membership has been cancelled as of 1/22/and a full refund has been processed on both membershipsMember is satisfiedthank you
Management tried to reach out to member regarding complaintAs a courtesy, we cancelled both memberships with no further billingsShould member have any further concerns please contact home clubWe believe this matter to be resolved
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.On October 11, I purchased a training package for sessionsMy prior issue with continuous billing beyond my package has now been resolvedMy current issue is that on different occasions (10/15/14, 2/13/& 2/17/15) when sessions where set up by the training manager at LA Fitness, I showed up ready for my session and no trainer was available.For each of these missed training sessions, no one called nor emailed that the session was cancelledMy issue is that I paid $for sessions, and due to LA Fitness incompetency I want to be reimbursed $for the missed sessionsIf these sessions where scheduled and I didn't show up, that would count as a missed appointment on my end so where is the penalty for LA Fitness bad business practiceLA Fitness has made it so uncomfortable for me to ever want to go backAll i'm asking for is what is owed to me.My desired outcome is to be reimbursed $for the training sessions that LA Fitness missedThe dates of these missed sessions are 10/15/14, 2/13/and 2/17/15. Regards, *** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have not received a refund yet They did call to advise of action but will not send a refund until the end of May, I am patiently waiting
Regards,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have reviewed the response from LA Fitness and viewed the attachment with the contractAs I have stated before in my complaint,no contract was presented to me and no one at LA Fitness mentioned any agreement for weeksThe rep I spoke to (***) repeatedly said I could cancel at any pointHe asked me to sign the electronic pad, I asked him what he needed my signature for and he stated "Its just a credit card receipt"And as far as the checklist attached that initialing is not mineI was never presented any checklist and the representatives at LA Fitness even admitted there was no checklist in my folder when I went to go complainTherefore I am appalled to say (but not surprised) that initialing is forged because it is not mine, nor does it match my initialing. I would request the Revdex.com please try to support me, as I was victimized by LA FitnessAnd from my extensive research online many others have been as well in the same way I was. I truly appreciate your assistance in this matter.Regards,*** ***
Corporate management spoke to *** *** regarding complaint. Management confirmed with *** *** that membership would not be cancelled or frozen
To resolve this matter, we waived $service fee and moved next billing date to 10-25-We believe this matter to be resolved
Thank you
*** *** made the following payments:
3/14/- $with an *** ending in
3/7/- $and $with a *** ending in ***
4/10/- $cash
The payment of $was refunded on 4/14/back to the same *** that was charged and *** *** confirms having received that refund
The payments of $and $were refunded 4/14/back to the same *** card that was charged and *** *** confirms having received those refunds as well
The cash payment of $was refunded in the form of the check on 4/18/and was mailed to: *** ** *** *** *** ** ***That refund check was returned back to LA Fitness by the post office with a reason of “not deliverable as addressed”Our District Operations Manager has been in contact with *** *** and we are resending this refund check to: *** *** *** *** ** *** per her request
Please note that there was no payment in the amount of $made by *** ***Thus, no refund in the amount of $was issuedWe apologize if our previous response caused any confusionAll payments that were made to date have been refunded