Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have not received a refund yet They did call to advise of action but will not send a refund until the end of May, I am patiently waiting
Regards,*** ***
Management followed up with Ms*** regarding her continued concernsWe confirmed that the *** *** location is scheduled for closure and at this time there are no plans for a new location in this immediate areaWe do have several other locations nearby that are available for our members to use at no additional costMs*** appreciated the follow up she received and we consider this mater to be resolvedThank you
Management spoke to *** *** on 10/28/regarding the issue with the members being reimbursed for check ins by their insuranceWe are unable to modify our system once the check ins are enteredHowever, as a courtesy a refund in the amount of $has been refunded back to the *** card on file
This is to compensate for the missed check ins and the members not receiving their reimbursementMembers are satisfiedThank you
Management contacted *** *** regarding her concerns with the usage of the equipment in the Personal Training Zone and her experience with a local staff member when attempting to clarify usage of the designated areaManagement has been in contact with the local staff, at the ***
location, to help with resolving *** *** concerns
LA Fitness strives to provide excellent customer service and we regret that *** *** came away from the encounter with local staff feeling like they had not behaved professionallyWe did explain to *** *** that the Personal Training Zone in our locations is a designated area that is priority use for our trainers and their clients
Nevertheless, as a courtesy, we have agreed for *** *** to access the equipment, as long as the area is not being utilized*** *** has indicated that she appreciates the follow up and we assured her this issue has been addressedWe believe this matter to be resolved at this timeThank you
LA Fitness contacted member regarding her concernsWe accepted to required documents via e-mail, cancelled the remaining term of her personal training agreement accordingly and processed a refund in the amount of $(refund applied to the same account used for payment)
Two of our District Managers, *** *and ***., have made several attempts to contact member regarding his concerns but their calls have not been answered or returnedMember purchased personal training services but not the services of any specific individual trainer and member understands
that he may be assigned to several different trainers over the course of his agreement term
Thus, the fact that he has had several different trainers does not entitle member to a refund or to terminate the agreement early without a feeIf member no longer wishes to continue with the remaining term of his personal training agreement, his agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the Agreement
However, LA Fitness is willing to reduce the cancellation fee from 50% down to 25% of the remaining agreement balancePlease note that we are not contractually obligated to provide this remedy, but this is being offered as a customer service consideration for our memberOtherwise, we encourage member to return Scott or ***’s calls for further assistance
Our previous response still stands
Management spoke to *** *** regarding his annual paid in full membershipHe requested that his membership be renewable at the $per year rateWe explained to him that his membership expired 5/5/which he was aware of when he signed our agreement on 2/12/We do not allow paid in full members to renew beyond year of the expiration dateHis request to renew has been declined and he will have to purchase a new membership at the current rateNo further action will be takenThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution
would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Management has made several attempts to contact Mr*** regarding his concerns related to his experiences at the Richfield locationHowever, we have not received a return callWe encourage Mr*** to return our calls so we can adequately discuss his concernsThank you
Management contacted *** *** regarding her concerns with the status of her monthly dues membership and her frustration with local staff when attempting to address the billing terms of her membershipLA Fitness strives to provide excellent customer service and we regret that *** *** came
away from the situation feeling like local staff had not address her concerns in a professional manner
We appreciate our member’s feedback and concerns about our facilities and seek to provide a clean and healthy environmentManagement informed *** *** that her membership was not cancelled but placed in a revoked status due to non-paymentAs a courtesy, we have agreed to honor the reinstatement of *** *** membershipWe have waived $off the balance on *** *** membership and agreed to accept an adjusted balance amount of $to complete the reinstatement*** *** expressed her desire to continue her membership and plans to come into a location tomorrow to complete the reinstatement
We believe this matter to be resolvedThank you
Our Area Manager contacted member regarding her concernsMember has been set up with a new personal trainer at our *** *** location and will continue with the service
Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.They have delayed the cancellation to just after the montly fee was charged.
We have been trying to cancel for several weeks before, and they have given us many excusesincluding when I showed up personally to cancel they stated the cacelation hours were different. Then they commited to do it the next morning and did not
I want them to refun at least one month of fees for this delay, and another two months becasue of the time I had to waste to get this settled *** *** has not used the gym for over months and has been trying to cancel for the last three
By the way; it is obvious - from complaints on the web and teh Revdex.com in several juristictions - that this compnay uses delay tactics for cancellation requests, most likley to keep charging monthly dues automatically
Regards,*** ***
Management spoke to *** *** regarding his complaint. Management reinstated *** *** membership and lowered his monthly dues from $to $Elite Club access. We believe this matter to be resolved Thank you
LA Fitness contacted member regarding his concernsHe understands the terms of his agreement and will resume with the service when he returns in mid January
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have reviewed the response from LA Fitness and viewed the attachment with the contractAs I have stated before in my complaint,no contract was presented to me and no one at LA Fitness mentioned any agreement for weeksThe rep I spoke to (***) repeatedly said I could cancel at any pointHe asked me to sign the electronic pad, I asked him what he needed my signature for and he stated "Its just a credit card receipt"And as far as the checklist attached that initialing is not mineI was never presented any checklist and the representatives at LA Fitness even admitted there was no checklist in my folder when I went to go complainTherefore I am appalled to say (but not surprised) that initialing is forged because it is not mine, nor does it match my initialing. I would request the Revdex.com please try to support me, as I was victimized by LA FitnessAnd from my extensive research online many others have been as well in the same way I was. I truly appreciate your assistance in this matter.Regards,*** ***
Management spoke to *** *** on 1/30/regarding the cancellation of his membershipPer his request an immediate cancellation was processed and no further bill has occurredA refund in the amount of $has been processed back to the *** card.Refunds take about 5-
business daysThank you
Management spoke to *** *** regarding her complaint*** *** states that we billed her credit card without her approval for another membership
As a customer consideration to resolve this matterWe agreed to cancel this unauthorized membership and process a full refund in the amount of
$Refunds typically could take up to 5-business days to complete and will go back to the card on file. We believe this matter to be resolvedThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I am still waiting to be contacted by Mr ***He HAS NOT contacted meMy number is *** *** ***I work part time 7am to pm and can be reached ANY TIME after noon The letter does not address how the said employee *** Will be repremanded for his unprofessional treatment and an official filing of this complain in his file was not addressed.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to
me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have not received a refund yet They did call to advise of action but will not send a refund until the end of May, I am patiently waiting
Regards,*** ***
Management followed up with Ms*** regarding her continued concernsWe confirmed that the *** *** location is scheduled for closure and at this time there are no plans for a new location in this immediate areaWe do have several other locations nearby that are available for our members to use at no additional costMs*** appreciated the follow up she received and we consider this mater to be resolvedThank you
Management spoke to *** *** on 10/28/regarding the issue with the members being reimbursed for check ins by their insuranceWe are unable to modify our system once the check ins are enteredHowever, as a courtesy a refund in the amount of $has been refunded back to the *** card on file
This is to compensate for the missed check ins and the members not receiving their reimbursementMembers are satisfiedThank you
Management contacted *** *** regarding her concerns with the usage of the equipment in the Personal Training Zone and her experience with a local staff member when attempting to clarify usage of the designated areaManagement has been in contact with the local staff, at the ***
location, to help with resolving *** *** concerns
LA Fitness strives to provide excellent customer service and we regret that *** *** came away from the encounter with local staff feeling like they had not behaved professionallyWe did explain to *** *** that the Personal Training Zone in our locations is a designated area that is priority use for our trainers and their clients
Nevertheless, as a courtesy, we have agreed for *** *** to access the equipment, as long as the area is not being utilized*** *** has indicated that she appreciates the follow up and we assured her this issue has been addressedWe believe this matter to be resolved at this timeThank you
LA Fitness contacted member regarding her concernsWe accepted to required documents via e-mail, cancelled the remaining term of her personal training agreement accordingly and processed a refund in the amount of $(refund applied to the same account used for payment)
Two of our District Managers, *** *and ***., have made several attempts to contact member regarding his concerns but their calls have not been answered or returnedMember purchased personal training services but not the services of any specific individual trainer and member understands
that he may be assigned to several different trainers over the course of his agreement term
Thus, the fact that he has had several different trainers does not entitle member to a refund or to terminate the agreement early without a feeIf member no longer wishes to continue with the remaining term of his personal training agreement, his agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the Agreement
However, LA Fitness is willing to reduce the cancellation fee from 50% down to 25% of the remaining agreement balancePlease note that we are not contractually obligated to provide this remedy, but this is being offered as a customer service consideration for our memberOtherwise, we encourage member to return Scott or ***’s calls for further assistance
Our District Vice President contacted member regarding her concerns and she decided to use the remaining sessions in lieu of a refund
Our previous response still stands
Management spoke to *** *** regarding his annual paid in full membershipHe requested that his membership be renewable at the $per year rateWe explained to him that his membership expired 5/5/which he was aware of when he signed our agreement on 2/12/We do not allow paid in full members to renew beyond year of the expiration dateHis request to renew has been declined and he will have to purchase a new membership at the current rateNo further action will be takenThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution
would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Management has made several attempts to contact Mr*** regarding his concerns related to his experiences at the Richfield locationHowever, we have not received a return callWe encourage Mr*** to return our calls so we can adequately discuss his concernsThank you
Management contacted *** *** regarding her concerns with the status of her monthly dues membership and her frustration with local staff when attempting to address the billing terms of her membershipLA Fitness strives to provide excellent customer service and we regret that *** *** came
away from the situation feeling like local staff had not address her concerns in a professional manner
We appreciate our member’s feedback and concerns about our facilities and seek to provide a clean and healthy environmentManagement informed *** *** that her membership was not cancelled but placed in a revoked status due to non-paymentAs a courtesy, we have agreed to honor the reinstatement of *** *** membershipWe have waived $off the balance on *** *** membership and agreed to accept an adjusted balance amount of $to complete the reinstatement*** *** expressed her desire to continue her membership and plans to come into a location tomorrow to complete the reinstatement
We believe this matter to be resolvedThank you
Our Area Manager contacted member regarding her concernsMember has been set up with a new personal trainer at our *** *** location and will continue with the service
Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.They have delayed the cancellation to just after the montly fee was charged.
We have been trying to cancel for several weeks before, and they have given us many excusesincluding when I showed up personally to cancel they stated the cacelation hours were different. Then they commited to do it the next morning and did not
I want them to refun at least one month of fees for this delay, and another two months becasue of the time I had to waste to get this settled *** *** has not used the gym for over months and has been trying to cancel for the last three
By the way; it is obvious - from complaints on the web and teh Revdex.com in several juristictions - that this compnay uses delay tactics for cancellation requests, most likley to keep charging monthly dues automatically
Regards,*** ***
Management spoke to *** *** regarding his complaint. Management reinstated *** *** membership and lowered his monthly dues from $to $Elite Club access. We believe this matter to be resolved Thank you
LA Fitness contacted member regarding his concernsHe understands the terms of his agreement and will resume with the service when he returns in mid January
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have reviewed the response from LA Fitness and viewed the attachment with the contractAs I have stated before in my complaint,no contract was presented to me and no one at LA Fitness mentioned any agreement for weeksThe rep I spoke to (***) repeatedly said I could cancel at any pointHe asked me to sign the electronic pad, I asked him what he needed my signature for and he stated "Its just a credit card receipt"And as far as the checklist attached that initialing is not mineI was never presented any checklist and the representatives at LA Fitness even admitted there was no checklist in my folder when I went to go complainTherefore I am appalled to say (but not surprised) that initialing is forged because it is not mine, nor does it match my initialing. I would request the Revdex.com please try to support me, as I was victimized by LA FitnessAnd from my extensive research online many others have been as well in the same way I was. I truly appreciate your assistance in this matter.Regards,*** ***
Management spoke to *** *** on 1/30/regarding the cancellation of his membershipPer his request an immediate cancellation was processed and no further bill has occurredA refund in the amount of $has been processed back to the *** card.Refunds take about 5-
business daysThank you
Management spoke to *** *** regarding her complaint*** *** states that we billed her credit card without her approval for another membership
As a customer consideration to resolve this matterWe agreed to cancel this unauthorized membership and process a full refund in the amount of
$Refunds typically could take up to 5-business days to complete and will go back to the card on file. We believe this matter to be resolvedThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I am still waiting to be contacted by Mr ***He HAS NOT contacted meMy number is *** *** ***I work part time 7am to pm and can be reached ANY TIME after noon The letter does not address how the said employee *** Will be repremanded for his unprofessional treatment and an official filing of this complain in his file was not addressed.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to
me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***