Management has made several attempts to contact *** *** regarding the cancellation of her monthly billed fitness membershipOur records indicate we did not receive a prior cancellation request and therefore the membership continued to billedAccording to the agreement that was signed on 7/9/
the membership continued to be billed accordingly until cancellation with usage thru November of No refund would be owed
LA Fitness provides members with the option to cancel at any LA Fitness location between the hours of AM-PM on Monday through Friday, but we strongly encourage members to send a written cancellation request via certified mail to ensure return-receiptOur cancellation policy is not designed to make it difficult for our members to cancel, but to ensure cancellations are handled properlyAs a courtesy a cancellation was processed on 1/21/and no further billings have occurredShould she wish to discuss this further we encourage her to return our callThank you
Management contacted Mr*** regarding his concerns and his protest of the revocation of his membershipHowever, LA Fitness has the right to choose not to do business with members whose presence in our club is disruptive to our staff or other members, which was the case with Mr***In such a
situation, LA Fitness feels it is appropriate to make sure its staff and members are able to be comfortable when coming to our gym and it has the right to decide to revoke a membership based on such concerns. This revocation is consistent with business practices as well as the specific terms of Mr***’s LA Fitness membership agreement In particular, those terms clearly state that “During Club use, all Members and guests will refrain from engaging in loud, foul or slanderous language or badgering or harassing other Members or club employees .” His membership agreement also specifically provides that LA Fitness reserves the right to terminate the agreement for any reason (with a refund of any prepaid dues for time the member is not permitted to use the gym). In short, LA Fitness is not required to keep doing business with a member it believes has broken its rules and engaged in inappropriate conduct Accordingly, it is not required to reinstate Mr***’s membership and it stands by this decision that he should start fresh with another gym, which Mr*** indicated he has done. Thank you
Management spoke to *** *** on 3/18/and assured her that her fitness membership has been cancelled as of 1/22/and a full refund has been processed on both membershipsMember is satisfiedthank you
Management spoke to member regarding her complaint
As a courtesy, management we agreed to refund payments of $totaling $Refunds typically could take up to 5-business days to complete and will go back to the*** card on file. We believe this matter to be resolvedThank
you
Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,
*** *** My *** membership which I took out in was for $a year for lifeWhen LA Fitness took over control of *** fitness and agreed to honor prior *** memberships I assumed they would honor the terms of my *** membership which is for $a year for life not the one year they gave meNo one said at the time it was only for one year. I feel LA Fitness is in breach of my *** contract which they took over when they acquired *** accounts
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
Management contacted Mr*** regarding his concerns with the billing of his monthly dues membership and the amount of calls he received related to a balance on his accountWe strive to provide excellent customer service to our members and we apologize if Mr*** feels the phone calls were
excessiveLA Fitness employees initiated calls to Mr*** requesting payment when his monthly dues returned as unpaidWe appreciate our member’s feedback regarding the payment update processAs a courtesy, to assist with billing concerns, we adjusted Mr***’s billing date to the 1st of every month at no additional chargeShould Mr*** need additional assistance, we encourage him to contact his local clubThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.In response to LA Fitness message, if they are calling the phone noin the account please note it has changed. It would be nice to speak with the VP since we tried reasoning with a Customer Service Rep on Jan 5th and unfortunately she was not able to assist us further with our request I understand completely there was an agreement in place and this is why I paid the months of Oct, Nov and Dec. Due to the information the Personal Training Manager was providing me about my obligation. Please understand English is my second language which I'm not fully fluent on (I currently asked someone to type my response for me). At the time of signing the contract, I had just recently moved to the USA. It was not clear to me that my financial obligation was $each month, my understanding was $a month. Please understand I'm new to the country which means at that time I was not fully aware of the cost of personal training. I requested a copy of the contract because my intentions were to review it at home carefully. The manager told me I will receive it via email which I never received a copy. Also, at the time when I paid the "deposit payment" I was not aware that over $was going to be charged. Also, a receipt was not provided and never got it via email. Once the payments cleared I went back to the gym to speak with the Manager. I personally feel terrible about the situation because it seems to me the Manager was not really seeking my (the client) best interest but only in making the sale knowing that I was entering in an agreement that was not fully clear to me At this point, I'm looking for a full refund to put this undesirable situation behind me. I believe I made the attempt to cancel back in Oct within the timeframe I was verbally told since I still did not have copy of the contract agreement
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Thanks to Mr *** *** for responding expeditiously on behalf of LA Fitness
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my
complaint. For your reference, details of the offer I reviewed appear below
[LA fitness states in their response: "LA Fitness will allow member to use her remaining sessions more than after the end of her agreement." I would like to have this in writing, as I am concerned that the individual LA Fitness franchise/location will not honour this I would like it to state that 'the member can utilize the balance of her paid personal training sessions beyond the days after her agreement ends, at a training frequency as determined by the master trainer who has been working with her since she joined LA Fitness, unless that master trainer is no longer working for LA Fitness, at which point another master trainer will be assigned
Regards,
*** ***
Corporate management spoke to *** *** regarding complaint. Management confirmed with *** *** that membership would not be cancelled or frozen
To resolve this matter, we waived $service fee and moved next billing date to 10-25-We believe this matter to be resolved
Thank you
Member purchased personal training services pursuant to a written and fully executed agreementThe agreement was for a minimum initial term of weeks, beginning 10/9/(the “Initial Term”). She paid a total of $up front, which included the processing fee and payment for the first
four weeks of personal training sessionsShe further agreed to make more payments, in the amount of $each, every four weeks, beginning 11/6/14, for the remainder of the Initial TermThese terms are clearly outlined on page of her agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule outlining these termsMember’s personal training agreement also includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreementHowever, our records do not reflect that member paid such a fee to terminate her agreement earlyInstead, member stopped paying the personal training dues as of January and defaulted on the agreement termSince it was apparent that she now had no intent of fulfilling her contractual obligation to the remaining personal training agreement term, we released her from her obligation to make the remaining payments due under her agreementAdditionally, LA Fitness will not pursue her for the outstanding balance she currently owesPlease note that we were not contractually obligated to provide this remedy, but this was done as a customer service consideration for our memberHowever, member is not entitled to a refund on top of the consideration already provided
*** *** made the following payments:
3/14/- $with an *** ending in
3/7/- $and $with a *** ending in ***
4/10/- $cash
The payment of $was refunded on 4/14/back to the same *** that was charged and *** *** confirms having received that refund
The payments of $and $were refunded 4/14/back to the same *** card that was charged and *** *** confirms having received those refunds as well
The cash payment of $was refunded in the form of the check on 4/18/and was mailed to: *** ** *** *** *** ** ***That refund check was returned back to LA Fitness by the post office with a reason of “not deliverable as addressed”Our District Operations Manager has been in contact with *** *** and we are resending this refund check to: *** *** *** *** ** *** per her request
Please note that there was no payment in the amount of $made by *** ***Thus, no refund in the amount of $was issuedWe apologize if our previous response caused any confusionAll payments that were made to date have been refunded
Member states that his wife membership should not have been billed and cancelled
Management as a customer consideration refunded last payment of $back to the *** on file.
Refunds could take up 7-days to complete. We believe this matter to be resolved and member
is satisfied with resolutionThank you
Management contacted *** *** regarding the cancellation of her monthly billed fitness membershipShe states she attempted to cancel in November of Our records indicate we received no such requestAs LA Fitness provides members with the option to cancel their membership at any location
between the hours of 8AM-5PM Monday thru Friday, but we strongly advise that member’s mail in a written cancellation request via certified mail to ensure return receipt
This cancellation policy is not designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properly. Due to no prior request received she is not entitled to a refundHowever as a courtesy, when she spoke to management on 2/9/an immediate cancellation was processed per her request and a refund in the amount of $was refunded back to the *** on fileRefunds take about 5-business days to be refundedWe believe this matter to be resolved
Revdex.com:
I have reviewed the response made by the business in
reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
According to the agreement signed on 3/30/*** *** agreed to a monthly billed membership at the monthly rate of per month until cancelled by *** ***Attached is the agreement LA Fitness provides members with the option to cancel at any LA Fitness location between the hours of AM-PM on Monday through Friday, but we strongly encourage members to send a written cancellation request via certified mail to ensure return-receiptOur cancellation policy is not designed to make it difficult for our members to cancel, but to ensure cancellations are handled properlyWe received no such notice prior to these billingsAs a courtesy due to *** ***'s concerns a cancellation was processed.No refunds are owed, as a courtesy the balance in the amount of for the monthly dues for April and May has been waivedNo further action will be takenThank you
Management spoke to *** *** regarding his and *** ***s fitness membershipsIt was agreed upon to convert their membership to a family plan including guest privileges for monthlyAll adjustments have been made and the $dollar fee has been postedmember agreed and is satisfied
Thank you
Management contacted *** *** on 3/27/regarding the cancellation of his monthly billed membershipPer his request and immediate cancellation was processed for him and *** *** membership and no further billing will occurA total refund in the amount of $will be refunded back to
the *** cardRefunds take about 5-business days to be refundedMember is satisfiedThank you
Management has made several attempts to contact *** *** regarding the cancellation of her monthly billed fitness membershipOur records indicate we did not receive a prior cancellation request and therefore the membership continued to billedAccording to the agreement that was signed on 7/9/
the membership continued to be billed accordingly until cancellation with usage thru November of No refund would be owed
LA Fitness provides members with the option to cancel at any LA Fitness location between the hours of AM-PM on Monday through Friday, but we strongly encourage members to send a written cancellation request via certified mail to ensure return-receiptOur cancellation policy is not designed to make it difficult for our members to cancel, but to ensure cancellations are handled properlyAs a courtesy a cancellation was processed on 1/21/and no further billings have occurredShould she wish to discuss this further we encourage her to return our callThank you
Management contacted Mr*** regarding his concerns and his protest of the revocation of his membershipHowever, LA Fitness has the right to choose not to do business with members whose presence in our club is disruptive to our staff or other members, which was the case with Mr***In such a
situation, LA Fitness feels it is appropriate to make sure its staff and members are able to be comfortable when coming to our gym and it has the right to decide to revoke a membership based on such concerns. This revocation is consistent with business practices as well as the specific terms of Mr***’s LA Fitness membership agreement In particular, those terms clearly state that “During Club use, all Members and guests will refrain from engaging in loud, foul or slanderous language or badgering or harassing other Members or club employees .” His membership agreement also specifically provides that LA Fitness reserves the right to terminate the agreement for any reason (with a refund of any prepaid dues for time the member is not permitted to use the gym). In short, LA Fitness is not required to keep doing business with a member it believes has broken its rules and engaged in inappropriate conduct Accordingly, it is not required to reinstate Mr***’s membership and it stands by this decision that he should start fresh with another gym, which Mr*** indicated he has done. Thank you
Management spoke to *** *** on 3/18/and assured her that her fitness membership has been cancelled as of 1/22/and a full refund has been processed on both membershipsMember is satisfiedthank you
Management spoke to member regarding her complaint
As a courtesy, management we agreed to refund payments of $totaling $Refunds typically could take up to 5-business days to complete and will go back to the*** card on file. We believe this matter to be resolvedThank
you
Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,
*** *** My *** membership which I took out in was for $a year for lifeWhen LA Fitness took over control of *** fitness and agreed to honor prior *** memberships I assumed they would honor the terms of my *** membership which is for $a year for life not the one year they gave meNo one said at the time it was only for one year. I feel LA Fitness is in breach of my *** contract which they took over when they acquired *** accounts
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
Management contacted Mr*** regarding his concerns with the billing of his monthly dues membership and the amount of calls he received related to a balance on his accountWe strive to provide excellent customer service to our members and we apologize if Mr*** feels the phone calls were
excessiveLA Fitness employees initiated calls to Mr*** requesting payment when his monthly dues returned as unpaidWe appreciate our member’s feedback regarding the payment update processAs a courtesy, to assist with billing concerns, we adjusted Mr***’s billing date to the 1st of every month at no additional chargeShould Mr*** need additional assistance, we encourage him to contact his local clubThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.In response to LA Fitness message, if they are calling the phone noin the account please note it has changed. It would be nice to speak with the VP since we tried reasoning with a Customer Service Rep on Jan 5th and unfortunately she was not able to assist us further with our request I understand completely there was an agreement in place and this is why I paid the months of Oct, Nov and Dec. Due to the information the Personal Training Manager was providing me about my obligation. Please understand English is my second language which I'm not fully fluent on (I currently asked someone to type my response for me). At the time of signing the contract, I had just recently moved to the USA. It was not clear to me that my financial obligation was $each month, my understanding was $a month. Please understand I'm new to the country which means at that time I was not fully aware of the cost of personal training. I requested a copy of the contract because my intentions were to review it at home carefully. The manager told me I will receive it via email which I never received a copy. Also, at the time when I paid the "deposit payment" I was not aware that over $was going to be charged. Also, a receipt was not provided and never got it via email. Once the payments cleared I went back to the gym to speak with the Manager. I personally feel terrible about the situation because it seems to me the Manager was not really seeking my (the client) best interest but only in making the sale knowing that I was entering in an agreement that was not fully clear to me At this point, I'm looking for a full refund to put this undesirable situation behind me. I believe I made the attempt to cancel back in Oct within the timeframe I was verbally told since I still did not have copy of the contract agreement
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Thanks to Mr *** *** for responding expeditiously on behalf of LA Fitness
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my
complaint. For your reference, details of the offer I reviewed appear below
[LA fitness states in their response: "LA Fitness will allow member to use her remaining sessions more than after the end of her agreement." I would like to have this in writing, as I am concerned that the individual LA Fitness franchise/location will not honour this I would like it to state that 'the member can utilize the balance of her paid personal training sessions beyond the days after her agreement ends, at a training frequency as determined by the master trainer who has been working with her since she joined LA Fitness, unless that master trainer is no longer working for LA Fitness, at which point another master trainer will be assigned
Regards,
*** ***
Corporate management spoke to *** *** regarding complaint. Management confirmed with *** *** that membership would not be cancelled or frozen
To resolve this matter, we waived $service fee and moved next billing date to 10-25-We believe this matter to be resolved
Thank you
Member purchased personal training services pursuant to a written and fully executed agreementThe agreement was for a minimum initial term of weeks, beginning 10/9/(the “Initial Term”). She paid a total of $up front, which included the processing fee and payment for the first
four weeks of personal training sessionsShe further agreed to make more payments, in the amount of $each, every four weeks, beginning 11/6/14, for the remainder of the Initial TermThese terms are clearly outlined on page of her agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule outlining these termsMember’s personal training agreement also includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreementHowever, our records do not reflect that member paid such a fee to terminate her agreement earlyInstead, member stopped paying the personal training dues as of January and defaulted on the agreement termSince it was apparent that she now had no intent of fulfilling her contractual obligation to the remaining personal training agreement term, we released her from her obligation to make the remaining payments due under her agreementAdditionally, LA Fitness will not pursue her for the outstanding balance she currently owesPlease note that we were not contractually obligated to provide this remedy, but this was done as a customer service consideration for our memberHowever, member is not entitled to a refund on top of the consideration already provided
*** *** made the following payments:
3/14/- $with an *** ending in
3/7/- $and $with a *** ending in ***
4/10/- $cash
The payment of $was refunded on 4/14/back to the same *** that was charged and *** *** confirms having received that refund
The payments of $and $were refunded 4/14/back to the same *** card that was charged and *** *** confirms having received those refunds as well
The cash payment of $was refunded in the form of the check on 4/18/and was mailed to: *** ** *** *** *** ** ***That refund check was returned back to LA Fitness by the post office with a reason of “not deliverable as addressed”Our District Operations Manager has been in contact with *** *** and we are resending this refund check to: *** *** *** *** ** *** per her request
Please note that there was no payment in the amount of $made by *** ***Thus, no refund in the amount of $was issuedWe apologize if our previous response caused any confusionAll payments that were made to date have been refunded
Member states that his wife membership should not have been billed and cancelled
Management as a customer consideration refunded last payment of $back to the *** on file.
Refunds could take up 7-days to complete. We believe this matter to be resolved and member
is satisfied with resolutionThank you
Management contacted *** *** regarding the cancellation of her monthly billed fitness membershipShe states she attempted to cancel in November of Our records indicate we received no such requestAs LA Fitness provides members with the option to cancel their membership at any location
between the hours of 8AM-5PM Monday thru Friday, but we strongly advise that member’s mail in a written cancellation request via certified mail to ensure return receipt
This cancellation policy is not designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properly. Due to no prior request received she is not entitled to a refundHowever as a courtesy, when she spoke to management on 2/9/an immediate cancellation was processed per her request and a refund in the amount of $was refunded back to the *** on fileRefunds take about 5-business days to be refundedWe believe this matter to be resolved
Member's remaining personal training sessions have been added back and are available for her to use
Revdex.com:
I have reviewed the response made by the business in
reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
According to the agreement signed on 3/30/*** *** agreed to a monthly billed membership at the monthly rate of per month until cancelled by *** ***Attached is the agreement LA Fitness provides members with the option to cancel at any LA Fitness location between the hours of AM-PM on Monday through Friday, but we strongly encourage members to send a written cancellation request via certified mail to ensure return-receiptOur cancellation policy is not designed to make it difficult for our members to cancel, but to ensure cancellations are handled properlyWe received no such notice prior to these billingsAs a courtesy due to *** ***'s concerns a cancellation was processed.No refunds are owed, as a courtesy the balance in the amount of for the monthly dues for April and May has been waivedNo further action will be takenThank you
Management spoke to *** *** regarding his and *** ***s fitness membershipsIt was agreed upon to convert their membership to a family plan including guest privileges for monthlyAll adjustments have been made and the $dollar fee has been postedmember agreed and is satisfied
Thank you
Management contacted *** *** on 3/27/regarding the cancellation of his monthly billed membershipPer his request and immediate cancellation was processed for him and *** *** membership and no further billing will occurA total refund in the amount of $will be refunded back to
the *** cardRefunds take about 5-business days to be refundedMember is satisfiedThank you