Management has made several attempts to contact *** *** regarding the billing issue she is havingWe will try and reach out to her via email as we have been informed she is out of the countryWe look forward to resolving this matterNo action taken at this timeThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.LA fitness mentioned in their response that I did not take advantage of the day grace period to cancel my agreementMy wife was in the hospital just days after I signed up due to a high risk pregnancy with our first childI have attached her medical record as proof of thisIt was the most stressful and hectic time of my life and the last thing on my mind was LA FitnessI refuse to pay any fees to this business because they have not provided any services to me to dateI also don't appreciate LA Fitness taking over weeks to respond to this complaintIn the time it took them to respond, I have been charged yet another fee of $on 1/19/which I also am demanding a refund. Let me know if you need additional information about this medical situationI'm not sure why you are giving me such a hard time with thisI will personally be sharing this horrible experience with people at the gymEspecially next time I see a trainer approach an innocent soul who is about to be ripped off. Regards,
*** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I received one phone call and voicemail which I returned promptly with a voicemail and never received another call after thatI have cancelled my membership to LA Fitness and do not ever intend to start it up again so I do not see how I would be able to use my training sessions? I see this offer as their way of getting more money out of me which I have zero intention of letting happenThe contract was explained to me and changed after explanation and my signatureI never received the checklist nor any additional forms after signing as LA Fitness claimsThis does not resolve my dispute; I was taken advantage of and it was fraud to change my terms after I agreed to somethig different.Regards,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID*** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I received a message from la fitness and I left one of my own They have made no further efforts to make amends I reiterate, $a month isn't unreasonable But my rights to use every location were removed This was a misrepresentation at the point of sale For this reason, I want my $refunded Please contact me, if you need me to add to this statement
As acknowledged by member, she purchased personal training services pursuant to a signed, written agreement, for a minimum of one yearThere is no provision in her personal training agreement or *** health club statute that affords her the right to unilaterally terminate the agreement early
due to medical reasonsThus, she is not entitled to terminate the agreement early for this reason
However, rather than force our members to complete the entire term of their commitment if their circumstances change, we include a provision that allows our members the option to voluntarily cancel the remaining term of the agreement at any time, for any reason, by paying a fee equal to 50% of the remaining agreement balance at the time of the requestLA Fitness will honor this provision in member’s personal training agreement should she elect to take advantage of it
Otherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contractedIt should also be noted that we have processed an end of term cancellation so that her personal training membership will be cancelled once the initial term she agreed upon is completed and, as a courtesy to our member, LA Fitness will not expire her personal training sessions and they will remain available for her to utilize when she is able to resume training
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”)The Agreement was for a minimum initial term of months, beginning 3/15/(the “Initial Term”). Member paid a total of $up front, which included the enrollment fee, processing
fee and payment for the first month of personal training servicesShe further agreed to make more payments, in the amount of $each, every month, for the remainder of the Initial TermThese terms are clearly outlined on page of the Agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule section of the Agreement
Her Agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the AgreementThis provision is clearly outlined on page of her AgreementIn addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement with the initial term of months and the voluntary cancellation provisionThis Checklist was reviewed with her at the time of the sale, as acknowledged by her signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response)Ms***’s personal training services agreement specifically provided her with a 3-day right to cancel if these terms did not match her understanding (or for any reason) for a full refund
However, she did not take advantage of this option within the rescission periodThus, under the clear and explicit terms of the Agreement, she is not entitled to terminate the Agreement and abandon her contractual obligations (which were very clearly spelled out for her and acknowledged by her) early without a fee
However, as of the time of this response, member has disputed the payments with her bank and defaulted on the agreement termSince it is apparent that she now has no intention to fulfill her contractual obligation to the remaining personal training agreement term, we have released her from this obligation to make the remaining payments due under her agreement.
Additionally, LA Fitness will not pursue her for the outstanding balance she currently owes on her personal training agreementPlease note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member
The letter member provided by her doctor did not confirm that member is totally and permanently disabledThus, LA Fitness did not cancel member’s personal training agreement because of the medical provision in her personal training agreementAs indicated in our initial response, we simply canceled the remaining term of her personal training agreement as a customer service consideration
Nevertheless, even if member had provided a letter from her doctor that confirmed such a disability to qualify for the medical cancellation provision, such a cancellation merely would have relieved member of her obligation to pay for any future services that she would not have been able to useIt would not, however, entitle member to a refund for services that were available for member to use, but did not use them, prior to such a cancellation
Management spoke to *** *** on 6/22/regarding the cancellation of his monthly billed membershipPer his request on 5/26/a cancellation was processedA refund in the amount of $has been refunded back to the *** on fileRefunds take about 5-business days to be refundedNo further charges have occurredThank you
Management spoke with MrMohan regarding his concernsAs a customer courtesy, management agreed to refund the last four months of dues only $(total refund $43.32) Refunds typically could take up to 5-business days to complete and will be applied to the same form of payment in which
it was receivedWe believe this matter to be resolvedThank you
LA Fitness processed a refund in the amount of $for the dues billed after member's cancellation request (refund applied to the same account used for payment)Please allow 5-business days for the refund to post to the account
Management spoke to *** *** on 10/21/regarding the cancellation of his monthly billed membership*** *** made several attempts to cancel prior to his October billingA cancellation was processed
on 10/15/and a refund in the amount of $has been refunded back to the*** on
fileRefunds take about 5-business days to be refunded back
Member is satisfiedThank you
LA Fitness cancelled member's personal training agreement with no further billing and processed a refund in the amount of $(refund applied to the same account used for payment)
Management has made several attempts to contact *** *** regarding his concerns for his monthly billed membershipWe have not received a return callAccording to our records a cancellation was processed on 10/21/and no further billing will occurA refund in the amount of $has been
refunded back to the checking account on fileShould he have anything further to discuss please return our call or contact your home clubThank you
Management spoke to Ms*** on 6/1/regarding the cancellation of her monthly billed membershipShe states she cancelled prior to relocation to ***Per her request an immediate cancellation has been processed and no further billing will occurThe balance in the amount of $has
been waivedMember is satisfiedThank you
LA Fitness contacted member regarding her concernsWe cancelled the remaining term of her personal training agreement with no further billing or obligation and processed a refund in the amount of $(refund applied to the same account used for payment)
Management has made several attempts to contact Ms*** to discuss her concernsHowever, we have not received a returned callWe found the areas that needs to addressed and will make sure they are taken care ofShould Ms*** wish to discuss further, Management provided his contact information
Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint.
The issue is not resolve because your company is liable, the section of the parking lot belongs to you , ever store has their own parking lot if someone had place something there you would remove it because you have the right since you lease the building , my items were stolen and my window was broken, this has cost me my job because I have no identification and no money to replace them nor or you doing anything to ensure the safety of your membersYou can't work with law enforcement when law enforcement has nothing to work with but a broken window nor do they care because this has been the third incident in your parking lot, the parking spaces that is assign to your business so again someone needs to replace my items or I will be taking other measures if that means I have to take you to court.
Regards,
*** ***
Management spoke to *** *** regarding his and *** ***s fitness membershipsIt was agreed upon to convert their membership to a family plan including guest privileges for monthlyAll adjustments have been made and the $dollar fee has been postedmember agreed and is satisfied
Thank you
Management has made several attempts to contact *** *** regarding the billing issue she is havingWe will try and reach out to her via email as we have been informed she is out of the countryWe look forward to resolving this matterNo action taken at this timeThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.LA fitness mentioned in their response that I did not take advantage of the day grace period to cancel my agreementMy wife was in the hospital just days after I signed up due to a high risk pregnancy with our first childI have attached her medical record as proof of thisIt was the most stressful and hectic time of my life and the last thing on my mind was LA FitnessI refuse to pay any fees to this business because they have not provided any services to me to dateI also don't appreciate LA Fitness taking over weeks to respond to this complaintIn the time it took them to respond, I have been charged yet another fee of $on 1/19/which I also am demanding a refund. Let me know if you need additional information about this medical situationI'm not sure why you are giving me such a hard time with thisI will personally be sharing this horrible experience with people at the gymEspecially next time I see a trainer approach an innocent soul who is about to be ripped off. Regards,
*** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I received one phone call and voicemail which I returned promptly with a voicemail and never received another call after thatI have cancelled my membership to LA Fitness and do not ever intend to start it up again so I do not see how I would be able to use my training sessions? I see this offer as their way of getting more money out of me which I have zero intention of letting happenThe contract was explained to me and changed after explanation and my signatureI never received the checklist nor any additional forms after signing as LA Fitness claimsThis does not resolve my dispute; I was taken advantage of and it was fraud to change my terms after I agreed to somethig different.Regards,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID*** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I received a message from la fitness and I left one of my own They have made no further efforts to make amends I reiterate, $a month isn't unreasonable But my rights to use every location were removed This was a misrepresentation at the point of sale For this reason, I want my $refunded Please contact me, if you need me to add to this statement
As acknowledged by member, she purchased personal training services pursuant to a signed, written agreement, for a minimum of one yearThere is no provision in her personal training agreement or *** health club statute that affords her the right to unilaterally terminate the agreement early
due to medical reasonsThus, she is not entitled to terminate the agreement early for this reason
However, rather than force our members to complete the entire term of their commitment if their circumstances change, we include a provision that allows our members the option to voluntarily cancel the remaining term of the agreement at any time, for any reason, by paying a fee equal to 50% of the remaining agreement balance at the time of the requestLA Fitness will honor this provision in member’s personal training agreement should she elect to take advantage of it
Otherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contractedIt should also be noted that we have processed an end of term cancellation so that her personal training membership will be cancelled once the initial term she agreed upon is completed and, as a courtesy to our member, LA Fitness will not expire her personal training sessions and they will remain available for her to utilize when she is able to resume training
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”)The Agreement was for a minimum initial term of months, beginning 3/15/(the “Initial Term”). Member paid a total of $up front, which included the enrollment fee, processing
fee and payment for the first month of personal training servicesShe further agreed to make more payments, in the amount of $each, every month, for the remainder of the Initial TermThese terms are clearly outlined on page of the Agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule section of the Agreement
Her Agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the AgreementThis provision is clearly outlined on page of her AgreementIn addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement with the initial term of months and the voluntary cancellation provisionThis Checklist was reviewed with her at the time of the sale, as acknowledged by her signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response)Ms***’s personal training services agreement specifically provided her with a 3-day right to cancel if these terms did not match her understanding (or for any reason) for a full refund
However, she did not take advantage of this option within the rescission periodThus, under the clear and explicit terms of the Agreement, she is not entitled to terminate the Agreement and abandon her contractual obligations (which were very clearly spelled out for her and acknowledged by her) early without a fee
However, as of the time of this response, member has disputed the payments with her bank and defaulted on the agreement termSince it is apparent that she now has no intention to fulfill her contractual obligation to the remaining personal training agreement term, we have released her from this obligation to make the remaining payments due under her agreement.
Additionally, LA Fitness will not pursue her for the outstanding balance she currently owes on her personal training agreementPlease note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member
Our previous response to still standsMember is not entitled to anymore refunds nor a free membershipNo further action will be takenThank you
The letter member provided by her doctor did not confirm that member is totally and permanently disabledThus, LA Fitness did not cancel member’s personal training agreement because of the medical provision in her personal training agreementAs indicated in our initial response, we simply canceled the remaining term of her personal training agreement as a customer service consideration
Nevertheless, even if member had provided a letter from her doctor that confirmed such a disability to qualify for the medical cancellation provision, such a cancellation merely would have relieved member of her obligation to pay for any future services that she would not have been able to useIt would not, however, entitle member to a refund for services that were available for member to use, but did not use them, prior to such a cancellation
Management spoke to *** *** on 6/22/regarding the cancellation of his monthly billed membershipPer his request on 5/26/a cancellation was processedA refund in the amount of $has been refunded back to the *** on fileRefunds take about 5-business days to be refundedNo further charges have occurredThank you
Management spoke with MrMohan regarding his concernsAs a customer courtesy, management agreed to refund the last four months of dues only $(total refund $43.32) Refunds typically could take up to 5-business days to complete and will be applied to the same form of payment in which
it was receivedWe believe this matter to be resolvedThank you
LA Fitness processed a refund in the amount of $for the dues billed after member's cancellation request (refund applied to the same account used for payment)Please allow 5-business days for the refund to post to the account
Management spoke to *** *** on 10/21/regarding the cancellation of his monthly billed membership*** *** made several attempts to cancel prior to his October billingA cancellation was processed
on 10/15/and a refund in the amount of $has been refunded back to the*** on
fileRefunds take about 5-business days to be refunded back
Member is satisfiedThank you
LA Fitness cancelled member's personal training agreement with no further billing and processed a refund in the amount of $(refund applied to the same account used for payment)
Management has made several attempts to contact *** *** regarding his concerns for his monthly billed membershipWe have not received a return callAccording to our records a cancellation was processed on 10/21/and no further billing will occurA refund in the amount of $has been
refunded back to the checking account on fileShould he have anything further to discuss please return our call or contact your home clubThank you
Management spoke to Ms*** on 6/1/regarding the cancellation of her monthly billed membershipShe states she cancelled prior to relocation to ***Per her request an immediate cancellation has been processed and no further billing will occurThe balance in the amount of $has
been waivedMember is satisfiedThank you
LA Fitness contacted member regarding her concernsWe cancelled the remaining term of her personal training agreement with no further billing or obligation and processed a refund in the amount of $(refund applied to the same account used for payment)
Management has made several attempts to contact Ms*** to discuss her concernsHowever, we have not received a returned callWe found the areas that needs to addressed and will make sure they are taken care ofShould Ms*** wish to discuss further, Management provided his contact information
Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint.
The issue is not resolve because your company is liable, the section of the parking lot belongs to you , ever store has their own parking lot if someone had place something there you would remove it because you have the right since you lease the building , my items were stolen and my window was broken, this has cost me my job because I have no identification and no money to replace them nor or you doing anything to ensure the safety of your membersYou can't work with law enforcement when law enforcement has nothing to work with but a broken window nor do they care because this has been the third incident in your parking lot, the parking spaces that is assign to your business so again someone needs to replace my items or I will be taking other measures if that means I have to take you to court.
Regards,
*** ***
Management spoke to *** *** regarding his and *** ***s fitness membershipsIt was agreed upon to convert their membership to a family plan including guest privileges for monthlyAll adjustments have been made and the $dollar fee has been postedmember agreed and is satisfied
Thank you