LA Fitness contacted member regarding her concernsWe cancelled the remaining term of her personal training agreement with no further billing or obligation and will allow her additional time to complete any remaining sessions
LA Fitness contacted member regarding her concernsWe cancelled the remaining term of her personal training agreement with no further billing or obligation and processed a refund in the amount of $(refund applied to the same account used for payment)
Management spoke to Ms*** on 6/1/regarding the cancellation of her monthly billed membershipShe states she cancelled prior to relocation to ***Per her request an immediate cancellation has been processed and no further billing will occurThe balance in the amount of $has
been waivedMember is satisfiedThank you
Our previous response still standsManagement has made several attempts to contact *** *** regarding the cancellation of his monthly billed membershipWe have yet to receive a return callHe claims to have attempted to cancel several timesOur records indicate we have not received such request to cancelLA Fitness provides members with the option to cancel their membership at any location between the hours of 8-Monday thru Friday, but we strongly advise that member’s mail in a written cancellation request via certified mail to ensure return receiptThis cancellation policy is not designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properlyWe have taken it upon ourselves to go ahead and process a cancellation to prevent further billingShould *** *** wish to discuss this further please return our call or contact his home clubNo further action will be taken at this time. Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint.
The issue is not resolve because your company is liable, the section of the parking lot belongs to you , ever store has their own parking lot if someone had place something there you would remove it because you have the right since you lease the building , my items were stolen and my window was broken, this has cost me my job because I have no identification and no money to replace them nor or you doing anything to ensure the safety of your membersYou can't work with law enforcement when law enforcement has nothing to work with but a broken window nor do they care because this has been the third incident in your parking lot, the parking spaces that is assign to your business so again someone needs to replace my items or I will be taking other measures if that means I have to take you to court.
Regards,
*** ***
Management has made several attempts to contact *** *** regarding the billing issue she is havingWe will try and reach out to her via email as we have been informed she is out of the countryWe look forward to resolving this matterNo action taken at this timeThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID*** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Management spoke to *** *** on 10/21/regarding the cancellation of his monthly billed membership*** *** made several attempts to cancel prior to his October billingA cancellation was processed
on 10/15/and a refund in the amount of $has been refunded back to the*** on
fileRefunds take about 5-business days to be refunded back
Member is satisfiedThank you
Management has made several attempts to contact *** *** regarding his concerns for his monthly billed membershipWe have not received a return callAccording to our records a cancellation was processed on 10/21/and no further billing will occurA refund in the amount of $has been
refunded back to the checking account on fileShould he have anything further to discuss please return our call or contact your home clubThank you
LA Fitness contacted member regarding his concerns, we downgraded his personal training agreement from $per month back down to $per month and he will resume with the service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** & *** ***
Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
The fact of the matter is that I visited the business on 11/17/and the steam shower was not in service and posted as out of order and in need of service I can not approve any resolution at this time
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.LA fitness mentioned in their response that I did not take advantage of the day grace period to cancel my agreementMy wife was in the hospital just days after I signed up due to a high risk pregnancy with our first childI have attached her medical record as proof of thisIt was the most stressful and hectic time of my life and the last thing on my mind was LA FitnessI refuse to pay any fees to this business because they have not provided any services to me to dateI also don't appreciate LA Fitness taking over weeks to respond to this complaintIn the time it took them to respond, I have been charged yet another fee of $on 1/19/which I also am demanding a refund. Let me know if you need additional information about this medical situationI'm not sure why you are giving me such a hard time with thisI will personally be sharing this horrible experience with people at the gymEspecially next time I see a trainer approach an innocent soul who is about to be ripped off. Regards,
*** ***
Member purchased personal training services pursuant to a written and fully executed agreementThe agreement was for a minimum initial term of months, beginning 2/24/(the “Initial Term”)Member paid a total of $up front, which included the processing fee and payment for the first
month of personal training sessionsMember further agreed to make more payments, in the amount of $each (+tax), every month, beginning 3/24/15, for the remainder of the Initial TermThese terms are clearly and conspicuously set forth on page of her agreement and she acknowledged her understanding of these billing terms by initialing the three separate sections outlining the payment scheduleMember’s personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreementThis provision is clearly outlined on page of her agreementIn addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of months and the voluntary cancelation provisionThere is no provision that allows member to downgrade the terms of the agreement at any time (copies of the agreement and New Client Checklist are included with this response)Member’s personal training services agreement specifically provided her with a day right to cancel if these terms did not match her understanding (or for any reason) for a full refundHowever, she did not take advantage of this option within the rescission periodThus, she is not entitled to a refund or to terminate the agreement early without a feeNevertheless, LA Fitness offered to downgrade member’s personal training agreement from $for sessions per month to $for sessions per monthPlease note that we were not contractually obligated to provide this remedy, but this was offered as a customer service consideration for our memberHowever, member declined to take advantage of the downgradeIf member no longer wishes to continue with her valid agreement, LA Fitness will honor the voluntary cancellation provision in her personal training agreement should she elect to take advantage of itOtherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted
Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I am still awaiting a refund of the money that was taken out of my account for the training sessions for April and MayThe amount is $for April and $for May
Regards,*** ***
As acknowledged by member, she purchased personal training services pursuant to a signed, written agreement, for a minimum of one yearThere is no provision in her personal training agreement or *** health club statute that affords her the right to unilaterally terminate the agreement early
due to medical reasonsThus, she is not entitled to terminate the agreement early for this reason
However, rather than force our members to complete the entire term of their commitment if their circumstances change, we include a provision that allows our members the option to voluntarily cancel the remaining term of the agreement at any time, for any reason, by paying a fee equal to 50% of the remaining agreement balance at the time of the requestLA Fitness will honor this provision in member’s personal training agreement should she elect to take advantage of it
Otherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contractedIt should also be noted that we have processed an end of term cancellation so that her personal training membership will be cancelled once the initial term she agreed upon is completed and, as a courtesy to our member, LA Fitness will not expire her personal training sessions and they will remain available for her to utilize when she is able to resume training
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Thank you for your response to my complaint I am not satisfied with LA Fitnesses response to Revdex.com and the dispute has not been resolved I would very much appreciate the Revdex.com’s assistance LA Fitness’ says in its response that it has now notified its insurance carrier of my injury and that someone would contact me, but that has not happened LA Fitness’s response quotes language from a form they insisted I sign, but, it doesn’t seem fair to me, that LA Fitness can hire “trainers” who’s only interest is their commission It doesn’t seem fair that LA Fitness can be negligent and cause injury, then not respond for months, while I have to go through surgery and miss work and deal with this on an ongoing basis Please let me know what, if any, additional information you may need from me And, again, thank you very much for your assistance.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I received a message from la fitness and I left one of my own They have made no further efforts to make amends I reiterate, $a month isn't unreasonable But my rights to use every location were removed This was a misrepresentation at the point of sale For this reason, I want my $refunded Please contact me, if you need me to add to this statement
Management spoke to member regarding his complaint. To resolve issue as a courtesy, we will refund $and $for the month of June
Refunds usually take 5-days to complete and will go back to the *** card on file. *** *** membership was also cancelled. We believe this
matter to be resolved and member is satisfied with resolution. Thank you
LA Fitness contacted member regarding her concernsWe cancelled the remaining term of her personal training agreement with no further billing or obligation and will allow her additional time to complete any remaining sessions
LA Fitness contacted member regarding her concernsWe cancelled the remaining term of her personal training agreement with no further billing or obligation and processed a refund in the amount of $(refund applied to the same account used for payment)
Management spoke to Ms*** on 6/1/regarding the cancellation of her monthly billed membershipShe states she cancelled prior to relocation to ***Per her request an immediate cancellation has been processed and no further billing will occurThe balance in the amount of $has
been waivedMember is satisfiedThank you
Our previous response still standsManagement has made several attempts to contact *** *** regarding the cancellation of his monthly billed membershipWe have yet to receive a return callHe claims to have attempted to cancel several timesOur records indicate we have not received such request to cancelLA Fitness provides members with the option to cancel their membership at any location between the hours of 8-Monday thru Friday, but we strongly advise that member’s mail in a written cancellation request via certified mail to ensure return receiptThis cancellation policy is not designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properlyWe have taken it upon ourselves to go ahead and process a cancellation to prevent further billingShould *** *** wish to discuss this further please return our call or contact his home clubNo further action will be taken at this time. Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint.
The issue is not resolve because your company is liable, the section of the parking lot belongs to you , ever store has their own parking lot if someone had place something there you would remove it because you have the right since you lease the building , my items were stolen and my window was broken, this has cost me my job because I have no identification and no money to replace them nor or you doing anything to ensure the safety of your membersYou can't work with law enforcement when law enforcement has nothing to work with but a broken window nor do they care because this has been the third incident in your parking lot, the parking spaces that is assign to your business so again someone needs to replace my items or I will be taking other measures if that means I have to take you to court.
Regards,
*** ***
Management has made several attempts to contact *** *** regarding the billing issue she is havingWe will try and reach out to her via email as we have been informed she is out of the countryWe look forward to resolving this matterNo action taken at this timeThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID*** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Management spoke to *** *** on 10/21/regarding the cancellation of his monthly billed membership*** *** made several attempts to cancel prior to his October billingA cancellation was processed
on 10/15/and a refund in the amount of $has been refunded back to the*** on
fileRefunds take about 5-business days to be refunded back
Member is satisfiedThank you
Management has made several attempts to contact *** *** regarding his concerns for his monthly billed membershipWe have not received a return callAccording to our records a cancellation was processed on 10/21/and no further billing will occurA refund in the amount of $has been
refunded back to the checking account on fileShould he have anything further to discuss please return our call or contact your home clubThank you
LA Fitness contacted member regarding his concerns, we downgraded his personal training agreement from $per month back down to $per month and he will resume with the service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** & *** ***
Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
The fact of the matter is that I visited the business on 11/17/and the steam shower was not in service and posted as out of order and in need of service I can not approve any resolution at this time
LA Fitness contacted member regarding his concerns and we extended his remaining sessions for an additional months
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.LA fitness mentioned in their response that I did not take advantage of the day grace period to cancel my agreementMy wife was in the hospital just days after I signed up due to a high risk pregnancy with our first childI have attached her medical record as proof of thisIt was the most stressful and hectic time of my life and the last thing on my mind was LA FitnessI refuse to pay any fees to this business because they have not provided any services to me to dateI also don't appreciate LA Fitness taking over weeks to respond to this complaintIn the time it took them to respond, I have been charged yet another fee of $on 1/19/which I also am demanding a refund. Let me know if you need additional information about this medical situationI'm not sure why you are giving me such a hard time with thisI will personally be sharing this horrible experience with people at the gymEspecially next time I see a trainer approach an innocent soul who is about to be ripped off. Regards,
*** ***
Member purchased personal training services pursuant to a written and fully executed agreementThe agreement was for a minimum initial term of months, beginning 2/24/(the “Initial Term”)Member paid a total of $up front, which included the processing fee and payment for the first
month of personal training sessionsMember further agreed to make more payments, in the amount of $each (+tax), every month, beginning 3/24/15, for the remainder of the Initial TermThese terms are clearly and conspicuously set forth on page of her agreement and she acknowledged her understanding of these billing terms by initialing the three separate sections outlining the payment scheduleMember’s personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreementThis provision is clearly outlined on page of her agreementIn addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of months and the voluntary cancelation provisionThere is no provision that allows member to downgrade the terms of the agreement at any time (copies of the agreement and New Client Checklist are included with this response)Member’s personal training services agreement specifically provided her with a day right to cancel if these terms did not match her understanding (or for any reason) for a full refundHowever, she did not take advantage of this option within the rescission periodThus, she is not entitled to a refund or to terminate the agreement early without a feeNevertheless, LA Fitness offered to downgrade member’s personal training agreement from $for sessions per month to $for sessions per monthPlease note that we were not contractually obligated to provide this remedy, but this was offered as a customer service consideration for our memberHowever, member declined to take advantage of the downgradeIf member no longer wishes to continue with her valid agreement, LA Fitness will honor the voluntary cancellation provision in her personal training agreement should she elect to take advantage of itOtherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted
Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I am still awaiting a refund of the money that was taken out of my account for the training sessions for April and MayThe amount is $for April and $for May
Regards,*** ***
As acknowledged by member, she purchased personal training services pursuant to a signed, written agreement, for a minimum of one yearThere is no provision in her personal training agreement or *** health club statute that affords her the right to unilaterally terminate the agreement early
due to medical reasonsThus, she is not entitled to terminate the agreement early for this reason
However, rather than force our members to complete the entire term of their commitment if their circumstances change, we include a provision that allows our members the option to voluntarily cancel the remaining term of the agreement at any time, for any reason, by paying a fee equal to 50% of the remaining agreement balance at the time of the requestLA Fitness will honor this provision in member’s personal training agreement should she elect to take advantage of it
Otherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contractedIt should also be noted that we have processed an end of term cancellation so that her personal training membership will be cancelled once the initial term she agreed upon is completed and, as a courtesy to our member, LA Fitness will not expire her personal training sessions and they will remain available for her to utilize when she is able to resume training
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Thank you for your response to my complaint I am not satisfied with LA Fitnesses response to Revdex.com and the dispute has not been resolved I would very much appreciate the Revdex.com’s assistance LA Fitness’ says in its response that it has now notified its insurance carrier of my injury and that someone would contact me, but that has not happened LA Fitness’s response quotes language from a form they insisted I sign, but, it doesn’t seem fair to me, that LA Fitness can hire “trainers” who’s only interest is their commission It doesn’t seem fair that LA Fitness can be negligent and cause injury, then not respond for months, while I have to go through surgery and miss work and deal with this on an ongoing basis Please let me know what, if any, additional information you may need from me And, again, thank you very much for your assistance.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I received a message from la fitness and I left one of my own They have made no further efforts to make amends I reiterate, $a month isn't unreasonable But my rights to use every location were removed This was a misrepresentation at the point of sale For this reason, I want my $refunded Please contact me, if you need me to add to this statement
Management spoke to member regarding his complaint. To resolve issue as a courtesy, we will refund $and $for the month of June
Refunds usually take 5-days to complete and will go back to the *** card on file. *** *** membership was also cancelled. We believe this
matter to be resolved and member is satisfied with resolution. Thank you