Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** & *** ***
LA Fitness contacted member regarding his concerns, we downgraded his personal training agreement from $per month back down to $per month and he will resume with the service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find
that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
According to the agreement signed on 3/30/*** *** agreed to a monthly billed membership at the monthly rate of per month until cancelled by *** ***Attached is the agreement LA Fitness provides members with the option to cancel at any LA Fitness location between the hours of AM-PM on Monday through Friday, but we strongly encourage members to send a written cancellation request via certified mail to ensure return-receiptOur cancellation policy is not designed to make it difficult for our members to cancel, but to ensure cancellations are handled properlyWe received no such notice prior to these billingsAs a courtesy due to *** ***'s concerns a cancellation was processed.No refunds are owed, as a courtesy the balance in the amount of for the monthly dues for April and May has been waivedNo further action will be takenThank you
Member purchased personal training services pursuant to a written and fully executed agreementThe agreement was for a minimum initial term of months, beginning 2/24/(the “Initial Term”)Member paid a total of $up front, which included the processing fee and payment for the first
month of personal training sessionsMember further agreed to make more payments, in the amount of $each (+tax), every month, beginning 3/24/15, for the remainder of the Initial TermThese terms are clearly and conspicuously set forth on page of her agreement and she acknowledged her understanding of these billing terms by initialing the three separate sections outlining the payment scheduleMember’s personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreementThis provision is clearly outlined on page of her agreementIn addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of months and the voluntary cancelation provisionThere is no provision that allows member to downgrade the terms of the agreement at any time (copies of the agreement and New Client Checklist are included with this response)Member’s personal training services agreement specifically provided her with a day right to cancel if these terms did not match her understanding (or for any reason) for a full refundHowever, she did not take advantage of this option within the rescission periodThus, she is not entitled to a refund or to terminate the agreement early without a feeNevertheless, LA Fitness offered to downgrade member’s personal training agreement from $for sessions per month to $for sessions per monthPlease note that we were not contractually obligated to provide this remedy, but this was offered as a customer service consideration for our memberHowever, member declined to take advantage of the downgradeIf member no longer wishes to continue with her valid agreement, LA Fitness will honor the voluntary cancellation provision in her personal training agreement should she elect to take advantage of itOtherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted
Management discussed a resolution with *** ***, the last time we were able to reach her directly, at that time we agreed to touch base again before finalizing any adjustmentsManagement has made several additional attempts to reach *** ***However, we have not received a return call from *** *** to either move forward with the resolution or to discuss the matter further
We stand by the original resolution offered to *** ***, which included a one year extension on the active membership and a total refund of six monthsNo action has been taken at this time*** *** has our direct contact information should she decide to move forward with the resolution or to discuss the matter furtherThank you
Management contacted *** *** regarding his concerns with the club access on his membershipMember claims that prior to moving he spoke with local management regarding his access and was advised it included multiple clubsWe were able to confirm that a change was previously
processed to adjust from Single Club access at *** *** to Single Club access at ***The original membership terms is listed as Single club and there is no history of a previous change to Multi club
As a courtesy, we have completed an upgrade to Multi club access at no additional chargeWe believe this matter to be resolvedThank you
LA Fitness contacted member regarding her concerns and we cancelled the remaining term of her personal training agreement for a reduced cancellation fee in the amount of $
Management spoke to member regarding his complaint. To resolve issue as a courtesy, we will refund $and $for the month of June
Refunds usually take 5-days to complete and will go back to the *** card on file. *** *** membership was also cancelled. We believe this
matter to be resolved and member is satisfied with resolution. Thank you
Management has made several attempts to contact *** *** regarding the cancellation of his membership and *** *** monthly billed membershipA cancellation was received postmarked 2/6/and a cancellation was processed and no further billing will occurAs stated in
ouragreements that were agreed upon at the time of joining all initiation fees are non-refundable should you choose to cancel outside the rescission period of 3 business daysNo refunds will be processedShould *** *** wish to discuss his concerns further we encourage him to return our callThank you
Management contacted *** *** on 3/27/regarding the cancellation of his monthly billed membershipPer his request and immediate cancellation was processed for him and *** *** membership and no further billing will occurA total refund in the amount of $will be refunded back to
the *** cardRefunds take about 5-business days to be refundedMember is satisfiedThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Thank you for your response to my complaint I am not satisfied with LA Fitnesses response to Revdex.com and the dispute has not been resolved I would very much appreciate the Revdex.com’s assistance LA Fitness’ says in its response that it has now notified its insurance carrier of my injury and that someone would contact me, but that has not happened LA Fitness’s response quotes language from a form they insisted I sign, but, it doesn’t seem fair to me, that LA Fitness can hire “trainers” who’s only interest is their commission It doesn’t seem fair that LA Fitness can be negligent and cause injury, then not respond for months, while I have to go through surgery and miss work and deal with this on an ongoing basis Please let me know what, if any, additional information you may need from me And, again, thank you very much for your assistance.
Regards,
*** ***
Member purchased personal training services pursuant to a written and fully executed agreementThe agreement was for a minimum initial term of months, beginning 3/15/(the “Initial Term”)Member paid a total of up front, which included the processing fee and payment for the first month
of personal training sessionsMember further agreed to make more payments, in the amount of $each, every month, beginning 4/15/15, for the remainder of the Initial TermThese terms are clearly and conspicuously set forth on page of his agreement and she acknowledged her understanding of these billing terms by initialing the three separate sections outlining the payment scheduleIn addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that he received and read a copy of her personal training agreement, the initial term of months and the voluntary cancelation provisionThis Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response)Member’s personal training services agreement specifically provided her with a day right to cancel if these terms did not match her understanding (or for any reason) for a full refundHowever, she did not take advantage of this option within the rescission periodMember’s personal training agreement also includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreementThis provision is clearly outlined on page of her agreementMember has not elected to exercise this option. She is not entitled to a refund or to terminate the agreement and abandon her contractual obligations early without a feeIt should also be noted that we offered to reduce the voluntary cancellation fee from 50% down to 33% of the remaining agreement balanceMember has not elected to take advantage of this offer eitherNevertheless, LA Fitness remains willing to honor the reduced cancellation fee should member elect to take advantage of itOtherwise, member should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted
Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I am still awaiting a refund of the money that was taken out of my account for the training sessions for April and MayThe amount is $for April and $for May
Regards,*** ***
LA Fitness contacted member regarding her concernsWe cancelled the remaining term of her personal training agreement with no further billing or obligation and will allow her additional time to complete any remaining sessions
Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
The fact of the matter is that I visited the business on 11/17/and the steam shower was not in service and posted as out of order and in need of service I can not approve any resolution at this time
Management spoke to *** *** regarding her complaint. Management explained to *** *** that we processed a refund in the amount of $back to the *** Card on file.
Refunds typically, could take up to 7-business days to complete. We believe this matter to be
resolvedThank you
Member purchased personal training services pursuant to a written and fully executed agreementThe agreement was for a minimum initial term of months, beginning 1/2/(the “Initial Term”). Member paid a total of $up front, which included the enrollment fee, processing fee and
payment for the first month of personal training sessionsShe further agreed to make more payments, in the amount of $each, every month, beginning 2/2/15, for the remainder of the Initial TermThese terms are clearly outlined on page of member’s agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule outlining these terms (a copy of the agreement is included with this response)Member’s personal training services agreement specifically provided him with a 45-day right to cancel if these terms did not match her understanding (or for any reason) for a full refundHowever, she did not take advantage of this option within the rescission periodMember’s personal training agreement also includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreementThus, under the clear and explicit terms of the Agreement, she is not entitled to terminate the agreement and abandon her contractual obligations early without a feeLA Fitness will honor the voluntary cancellation provision of the agreement should she elect to take advantage of itOtherwise, member should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted
Management contacted *** *** to discuss his concerns regarding his experience with local staff and the cancellation procedure for his monthly dues membershipWe regret that he felt local staff was unable to assist with his requests regarding his membership cancellation, which he felt
resulted in the continued billing of his monthly membership
LA Fitness provides members with the option to cancel at any LA Fitness location with the Operations Manager between the hours of AM-PM on Monday through Friday, but we strongly encourage members to send a written cancellation request via certified mail to ensure return-receipt
Our cancellation policy is not designed to make it difficult for our members to cancel, but to ensure cancellations are handled properlyWe have no record of receipt of such a cancellationAs a result, no cancellation was processed and the billing continued monthly based on *** ***’s membership terms
Nevertheless, as a courtesy, we have cancelled *** *** membership to prevent future billing and have agreed to a refund of $processed back to the *** on fileRefunds typically take 5-business days to completeWe believe this matter to be resolvedThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** & *** ***
LA Fitness contacted member regarding his concerns, we downgraded his personal training agreement from $per month back down to $per month and he will resume with the service
LA Fitness contacted member regarding his concerns and we extended his remaining sessions for an additional months
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find
that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
According to the agreement signed on 3/30/*** *** agreed to a monthly billed membership at the monthly rate of per month until cancelled by *** ***Attached is the agreement LA Fitness provides members with the option to cancel at any LA Fitness location between the hours of AM-PM on Monday through Friday, but we strongly encourage members to send a written cancellation request via certified mail to ensure return-receiptOur cancellation policy is not designed to make it difficult for our members to cancel, but to ensure cancellations are handled properlyWe received no such notice prior to these billingsAs a courtesy due to *** ***'s concerns a cancellation was processed.No refunds are owed, as a courtesy the balance in the amount of for the monthly dues for April and May has been waivedNo further action will be takenThank you
Member purchased personal training services pursuant to a written and fully executed agreementThe agreement was for a minimum initial term of months, beginning 2/24/(the “Initial Term”)Member paid a total of $up front, which included the processing fee and payment for the first
month of personal training sessionsMember further agreed to make more payments, in the amount of $each (+tax), every month, beginning 3/24/15, for the remainder of the Initial TermThese terms are clearly and conspicuously set forth on page of her agreement and she acknowledged her understanding of these billing terms by initialing the three separate sections outlining the payment scheduleMember’s personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreementThis provision is clearly outlined on page of her agreementIn addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of months and the voluntary cancelation provisionThere is no provision that allows member to downgrade the terms of the agreement at any time (copies of the agreement and New Client Checklist are included with this response)Member’s personal training services agreement specifically provided her with a day right to cancel if these terms did not match her understanding (or for any reason) for a full refundHowever, she did not take advantage of this option within the rescission periodThus, she is not entitled to a refund or to terminate the agreement early without a feeNevertheless, LA Fitness offered to downgrade member’s personal training agreement from $for sessions per month to $for sessions per monthPlease note that we were not contractually obligated to provide this remedy, but this was offered as a customer service consideration for our memberHowever, member declined to take advantage of the downgradeIf member no longer wishes to continue with her valid agreement, LA Fitness will honor the voluntary cancellation provision in her personal training agreement should she elect to take advantage of itOtherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted
Management discussed a resolution with *** ***, the last time we were able to reach her directly, at that time we agreed to touch base again before finalizing any adjustmentsManagement has made several additional attempts to reach *** ***However, we have not received a return call from *** *** to either move forward with the resolution or to discuss the matter further
We stand by the original resolution offered to *** ***, which included a one year extension on the active membership and a total refund of six monthsNo action has been taken at this time*** *** has our direct contact information should she decide to move forward with the resolution or to discuss the matter furtherThank you
Management contacted *** *** regarding his concerns with the club access on his membershipMember claims that prior to moving he spoke with local management regarding his access and was advised it included multiple clubsWe were able to confirm that a change was previously
processed to adjust from Single Club access at *** *** to Single Club access at ***The original membership terms is listed as Single club and there is no history of a previous change to Multi club
As a courtesy, we have completed an upgrade to Multi club access at no additional chargeWe believe this matter to be resolvedThank you
LA Fitness contacted member regarding her concerns and we cancelled the remaining term of her personal training agreement for a reduced cancellation fee in the amount of $
Management spoke to member regarding his complaint. To resolve issue as a courtesy, we will refund $and $for the month of June
Refunds usually take 5-days to complete and will go back to the *** card on file. *** *** membership was also cancelled. We believe this
matter to be resolved and member is satisfied with resolution. Thank you
Management has made several attempts to contact *** *** regarding the cancellation of his membership and *** *** monthly billed membershipA cancellation was received postmarked 2/6/and a cancellation was processed and no further billing will occurAs stated in
ouragreements that were agreed upon at the time of joining all initiation fees are non-refundable should you choose to cancel outside the rescission period of 3 business daysNo refunds will be processedShould *** *** wish to discuss his concerns further we encourage him to return our callThank you
Management contacted *** *** on 3/27/regarding the cancellation of his monthly billed membershipPer his request and immediate cancellation was processed for him and *** *** membership and no further billing will occurA total refund in the amount of $will be refunded back to
the *** cardRefunds take about 5-business days to be refundedMember is satisfiedThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Thank you for your response to my complaint I am not satisfied with LA Fitnesses response to Revdex.com and the dispute has not been resolved I would very much appreciate the Revdex.com’s assistance LA Fitness’ says in its response that it has now notified its insurance carrier of my injury and that someone would contact me, but that has not happened LA Fitness’s response quotes language from a form they insisted I sign, but, it doesn’t seem fair to me, that LA Fitness can hire “trainers” who’s only interest is their commission It doesn’t seem fair that LA Fitness can be negligent and cause injury, then not respond for months, while I have to go through surgery and miss work and deal with this on an ongoing basis Please let me know what, if any, additional information you may need from me And, again, thank you very much for your assistance.
Regards,
*** ***
Member purchased personal training services pursuant to a written and fully executed agreementThe agreement was for a minimum initial term of months, beginning 3/15/(the “Initial Term”)Member paid a total of up front, which included the processing fee and payment for the first month
of personal training sessionsMember further agreed to make more payments, in the amount of $each, every month, beginning 4/15/15, for the remainder of the Initial TermThese terms are clearly and conspicuously set forth on page of his agreement and she acknowledged her understanding of these billing terms by initialing the three separate sections outlining the payment scheduleIn addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that he received and read a copy of her personal training agreement, the initial term of months and the voluntary cancelation provisionThis Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response)Member’s personal training services agreement specifically provided her with a day right to cancel if these terms did not match her understanding (or for any reason) for a full refundHowever, she did not take advantage of this option within the rescission periodMember’s personal training agreement also includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreementThis provision is clearly outlined on page of her agreementMember has not elected to exercise this option. She is not entitled to a refund or to terminate the agreement and abandon her contractual obligations early without a feeIt should also be noted that we offered to reduce the voluntary cancellation fee from 50% down to 33% of the remaining agreement balanceMember has not elected to take advantage of this offer eitherNevertheless, LA Fitness remains willing to honor the reduced cancellation fee should member elect to take advantage of itOtherwise, member should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted
Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I am still awaiting a refund of the money that was taken out of my account for the training sessions for April and MayThe amount is $for April and $for May
Regards,*** ***
LA Fitness contacted member regarding her concernsWe cancelled the remaining term of her personal training agreement with no further billing or obligation and will allow her additional time to complete any remaining sessions
Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
The fact of the matter is that I visited the business on 11/17/and the steam shower was not in service and posted as out of order and in need of service I can not approve any resolution at this time
Management spoke to *** *** regarding her complaint. Management explained to *** *** that we processed a refund in the amount of $back to the *** Card on file.
Refunds typically, could take up to 7-business days to complete. We believe this matter to be
resolvedThank you
Member purchased personal training services pursuant to a written and fully executed agreementThe agreement was for a minimum initial term of months, beginning 1/2/(the “Initial Term”). Member paid a total of $up front, which included the enrollment fee, processing fee and
payment for the first month of personal training sessionsShe further agreed to make more payments, in the amount of $each, every month, beginning 2/2/15, for the remainder of the Initial TermThese terms are clearly outlined on page of member’s agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule outlining these terms (a copy of the agreement is included with this response)Member’s personal training services agreement specifically provided him with a 45-day right to cancel if these terms did not match her understanding (or for any reason) for a full refundHowever, she did not take advantage of this option within the rescission periodMember’s personal training agreement also includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreementThus, under the clear and explicit terms of the Agreement, she is not entitled to terminate the agreement and abandon her contractual obligations early without a feeLA Fitness will honor the voluntary cancellation provision of the agreement should she elect to take advantage of itOtherwise, member should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted
Management contacted *** *** to discuss his concerns regarding his experience with local staff and the cancellation procedure for his monthly dues membershipWe regret that he felt local staff was unable to assist with his requests regarding his membership cancellation, which he felt
resulted in the continued billing of his monthly membership
LA Fitness provides members with the option to cancel at any LA Fitness location with the Operations Manager between the hours of AM-PM on Monday through Friday, but we strongly encourage members to send a written cancellation request via certified mail to ensure return-receipt
Our cancellation policy is not designed to make it difficult for our members to cancel, but to ensure cancellations are handled properlyWe have no record of receipt of such a cancellationAs a result, no cancellation was processed and the billing continued monthly based on *** ***’s membership terms
Nevertheless, as a courtesy, we have cancelled *** *** membership to prevent future billing and have agreed to a refund of $processed back to the *** on fileRefunds typically take 5-business days to completeWe believe this matter to be resolvedThank you