Management has made several attempts to contact *** *** regarding the cancellation of his membership and *** *** monthly billed membershipA cancellation was received postmarked 2/6/and a cancellation was processed and no further billing will occurAs stated in
ouragreements that were agreed upon at the time of joining all initiation fees are non-refundable should you choose to cancel outside the rescission period of 3 business daysNo refunds will be processedShould *** *** wish to discuss his concerns further we encourage him to return our callThank you
Management spoke with MrMohan regarding his concernsAs a customer courtesy, management agreed to refund the last four months of dues only $(total refund $43.32) Refunds typically could take up to 5-business days to complete and will be applied to the same form of payment in which
it was receivedWe believe this matter to be resolvedThank you
Management spoke to *** *** regarding her complaint. Management explained to *** *** that we processed a refund in the amount of $back to the *** Card on file.
Refunds typically, could take up to 7-business days to complete. We believe this matter to be
resolvedThank you
Management spoke to *** *** regarding her intentions for joining the gym was to utilize the Yoga classes and apologize for any scheduling conflicts that occurred or AC issues. We agreed to issue a refund in the amount of $back to the *** Refunds take about 5-business days to
be refundedWe believe this matter to be resolvedThank you
LA Fitness contacted member regarding her concerns and we cancelled the remaining term of her personal training agreement for a reduced cancellation fee in the amount of $
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”)The Agreement was for a minimum initial term of months, beginning 3/15/(the “Initial Term”). Member paid a total of $up front, which included the enrollment fee, processing
fee and payment for the first month of personal training servicesShe further agreed to make more payments, in the amount of $each, every month, for the remainder of the Initial TermThese terms are clearly outlined on page of the Agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule section of the Agreement
Her Agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the AgreementThis provision is clearly outlined on page of her AgreementIn addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement with the initial term of months and the voluntary cancellation provisionThis Checklist was reviewed with her at the time of the sale, as acknowledged by her signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response)Ms***’s personal training services agreement specifically provided her with a 3-day right to cancel if these terms did not match her understanding (or for any reason) for a full refund
However, she did not take advantage of this option within the rescission periodThus, under the clear and explicit terms of the Agreement, she is not entitled to terminate the Agreement and abandon her contractual obligations (which were very clearly spelled out for her and acknowledged by her) early without a fee
However, as of the time of this response, member has disputed the payments with her bank and defaulted on the agreement termSince it is apparent that she now has no intention to fulfill her contractual obligation to the remaining personal training agreement term, we have released her from this obligation to make the remaining payments due under her agreement.
Additionally, LA Fitness will not pursue her for the outstanding balance she currently owes on her personal training agreementPlease note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member
Member purchased personal training services pursuant to a written and fully executed agreementThe agreement was for a minimum initial term of months, beginning 1/2/(the “Initial Term”). Member paid a total of $up front, which included the enrollment fee, processing fee and
payment for the first month of personal training sessionsShe further agreed to make more payments, in the amount of $each, every month, beginning 2/2/15, for the remainder of the Initial TermThese terms are clearly outlined on page of member’s agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule outlining these terms (a copy of the agreement is included with this response)Member’s personal training services agreement specifically provided him with a 45-day right to cancel if these terms did not match her understanding (or for any reason) for a full refundHowever, she did not take advantage of this option within the rescission periodMember’s personal training agreement also includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreementThus, under the clear and explicit terms of the Agreement, she is not entitled to terminate the agreement and abandon her contractual obligations early without a feeLA Fitness will honor the voluntary cancellation provision of the agreement should she elect to take advantage of itOtherwise, member should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted
LA Fitness cancelled member's personal training agreement with no further billing and processed a refund in the amount of $(refund applied to the same account used for payment)
Management has made several attempts to contact Ms*** to discuss her concernsHowever, we have not received a returned callWe found the areas that needs to addressed and will make sure they are taken care ofShould Ms*** wish to discuss further, Management provided his contact information
Thank you
Management spoke to *** *** on 6/22/regarding the cancellation of his monthly billed membershipPer his request on 5/26/a cancellation was processedA refund in the amount of $has been refunded back to the *** on fileRefunds take about 5-business days to be refundedNo further charges have occurredThank you
Member purchased personal training services pursuant to a written and fully executed agreementThe agreement was for a minimum initial term of months, beginning 3/15/(the “Initial Term”)Member paid a total of up front, which included the processing fee and payment for the first month
of personal training sessionsMember further agreed to make more payments, in the amount of $each, every month, beginning 4/15/15, for the remainder of the Initial TermThese terms are clearly and conspicuously set forth on page of his agreement and she acknowledged her understanding of these billing terms by initialing the three separate sections outlining the payment scheduleIn addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that he received and read a copy of her personal training agreement, the initial term of months and the voluntary cancelation provisionThis Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response)Member’s personal training services agreement specifically provided her with a day right to cancel if these terms did not match her understanding (or for any reason) for a full refundHowever, she did not take advantage of this option within the rescission periodMember’s personal training agreement also includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreementThis provision is clearly outlined on page of her agreementMember has not elected to exercise this option. She is not entitled to a refund or to terminate the agreement and abandon her contractual obligations early without a feeIt should also be noted that we offered to reduce the voluntary cancellation fee from 50% down to 33% of the remaining agreement balanceMember has not elected to take advantage of this offer eitherNevertheless, LA Fitness remains willing to honor the reduced cancellation fee should member elect to take advantage of itOtherwise, member should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted
The letter member provided by her doctor did not confirm that member is totally and permanently disabledThus, LA Fitness did not cancel member’s personal training agreement because of the medical provision in her personal training agreementAs indicated in our initial response, we simply canceled the remaining term of her personal training agreement as a customer service consideration
Nevertheless, even if member had provided a letter from her doctor that confirmed such a disability to qualify for the medical cancellation provision, such a cancellation merely would have relieved member of her obligation to pay for any future services that she would not have been able to useIt would not, however, entitle member to a refund for services that were available for member to use, but did not use them, prior to such a cancellation
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find
that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
As outlined in our initial response, we cancelled the remaining term of member's personal training agreement with no further billing or obligation and processed a refund in the amount of $We were not contractually obligated to do so but this was done as a customer service consideration for our memberHowever, he is not entitled to an additional refund on top of the consideration already made
Management discussed a resolution with *** ***, the last time we were able to reach her directly, at that time we agreed to touch base again before finalizing any adjustmentsManagement has made several additional attempts to reach *** ***However, we have not received a return call from *** *** to either move forward with the resolution or to discuss the matter further
We stand by the original resolution offered to *** ***, which included a one year extension on the active membership and a total refund of six monthsNo action has been taken at this time*** *** has our direct contact information should she decide to move forward with the resolution or to discuss the matter furtherThank you
Management contacted *** *** regarding his concerns with the club access on his membershipMember claims that prior to moving he spoke with local management regarding his access and was advised it included multiple clubsWe were able to confirm that a change was previously
processed to adjust from Single Club access at *** *** to Single Club access at ***The original membership terms is listed as Single club and there is no history of a previous change to Multi club
As a courtesy, we have completed an upgrade to Multi club access at no additional chargeWe believe this matter to be resolvedThank you
LA Fitness processed a refund in the amount of $for the dues billed after member's cancellation request (refund applied to the same account used for payment)Please allow 5-business days for the refund to post to the account
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I received one phone call and voicemail which I returned promptly with a voicemail and never received another call after thatI have cancelled my membership to LA Fitness and do not ever intend to start it up again so I do not see how I would be able to use my training sessions? I see this offer as their way of getting more money out of me which I have zero intention of letting happenThe contract was explained to me and changed after explanation and my signatureI never received the checklist nor any additional forms after signing as LA Fitness claimsThis does not resolve my dispute; I was taken advantage of and it was fraud to change my terms after I agreed to somethig different.Regards,*** ***
*** *** complaint arise from several incidents that occurred in our ** *** ** location. Based solely on *** *** misconduct at that time, we revoked his membership in accordance with the standard terms of his LA Fitness membershipagreement effective
1/19/In particular, those terms clearly state that “During Club use, all Members and guests will refrain from engaging in loud, foul or slanderous language or molesting, badgering or harassing other Members or clubemployees, agents and contractorsThreatening or violent conduct is prohibited.” Please note that LA Fitness does not take any pleasure in revoking the membership of a paying customer, and we will only do so when justified and warranted, as in this caseIn addition, *** *** was advised of this decision and the reasons for itWhile he may disagree with LA Fitness’s decision, we firmly believe that it was in the best interests of our other customers, guests and employeesA full refund has been issued in the amount of $back to the *** Card Thank you
Management has made several attempts to contact *** *** regarding the cancellation of his membership and *** *** monthly billed membershipA cancellation was received postmarked 2/6/and a cancellation was processed and no further billing will occurAs stated in
ouragreements that were agreed upon at the time of joining all initiation fees are non-refundable should you choose to cancel outside the rescission period of 3 business daysNo refunds will be processedShould *** *** wish to discuss his concerns further we encourage him to return our callThank you
Management spoke with MrMohan regarding his concernsAs a customer courtesy, management agreed to refund the last four months of dues only $(total refund $43.32) Refunds typically could take up to 5-business days to complete and will be applied to the same form of payment in which
it was receivedWe believe this matter to be resolvedThank you
Management spoke to *** *** regarding her complaint. Management explained to *** *** that we processed a refund in the amount of $back to the *** Card on file.
Refunds typically, could take up to 7-business days to complete. We believe this matter to be
resolvedThank you
Management spoke to *** *** regarding her intentions for joining the gym was to utilize the Yoga classes and apologize for any scheduling conflicts that occurred or AC issues. We agreed to issue a refund in the amount of $back to the *** Refunds take about 5-business days to
be refundedWe believe this matter to be resolvedThank you
LA Fitness contacted member regarding her concerns and we cancelled the remaining term of her personal training agreement for a reduced cancellation fee in the amount of $
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”)The Agreement was for a minimum initial term of months, beginning 3/15/(the “Initial Term”). Member paid a total of $up front, which included the enrollment fee, processing
fee and payment for the first month of personal training servicesShe further agreed to make more payments, in the amount of $each, every month, for the remainder of the Initial TermThese terms are clearly outlined on page of the Agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule section of the Agreement
Her Agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the AgreementThis provision is clearly outlined on page of her AgreementIn addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement with the initial term of months and the voluntary cancellation provisionThis Checklist was reviewed with her at the time of the sale, as acknowledged by her signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response)Ms***’s personal training services agreement specifically provided her with a 3-day right to cancel if these terms did not match her understanding (or for any reason) for a full refund
However, she did not take advantage of this option within the rescission periodThus, under the clear and explicit terms of the Agreement, she is not entitled to terminate the Agreement and abandon her contractual obligations (which were very clearly spelled out for her and acknowledged by her) early without a fee
However, as of the time of this response, member has disputed the payments with her bank and defaulted on the agreement termSince it is apparent that she now has no intention to fulfill her contractual obligation to the remaining personal training agreement term, we have released her from this obligation to make the remaining payments due under her agreement.
Additionally, LA Fitness will not pursue her for the outstanding balance she currently owes on her personal training agreementPlease note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member
Member purchased personal training services pursuant to a written and fully executed agreementThe agreement was for a minimum initial term of months, beginning 1/2/(the “Initial Term”). Member paid a total of $up front, which included the enrollment fee, processing fee and
payment for the first month of personal training sessionsShe further agreed to make more payments, in the amount of $each, every month, beginning 2/2/15, for the remainder of the Initial TermThese terms are clearly outlined on page of member’s agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule outlining these terms (a copy of the agreement is included with this response)Member’s personal training services agreement specifically provided him with a 45-day right to cancel if these terms did not match her understanding (or for any reason) for a full refundHowever, she did not take advantage of this option within the rescission periodMember’s personal training agreement also includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreementThus, under the clear and explicit terms of the Agreement, she is not entitled to terminate the agreement and abandon her contractual obligations early without a feeLA Fitness will honor the voluntary cancellation provision of the agreement should she elect to take advantage of itOtherwise, member should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted
LA Fitness cancelled member's personal training agreement with no further billing and processed a refund in the amount of $(refund applied to the same account used for payment)
Management has made several attempts to contact Ms*** to discuss her concernsHowever, we have not received a returned callWe found the areas that needs to addressed and will make sure they are taken care ofShould Ms*** wish to discuss further, Management provided his contact information
Thank you
Management spoke to *** *** on 6/22/regarding the cancellation of his monthly billed membershipPer his request on 5/26/a cancellation was processedA refund in the amount of $has been refunded back to the *** on fileRefunds take about 5-business days to be refundedNo further charges have occurredThank you
Member purchased personal training services pursuant to a written and fully executed agreementThe agreement was for a minimum initial term of months, beginning 3/15/(the “Initial Term”)Member paid a total of up front, which included the processing fee and payment for the first month
of personal training sessionsMember further agreed to make more payments, in the amount of $each, every month, beginning 4/15/15, for the remainder of the Initial TermThese terms are clearly and conspicuously set forth on page of his agreement and she acknowledged her understanding of these billing terms by initialing the three separate sections outlining the payment scheduleIn addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that he received and read a copy of her personal training agreement, the initial term of months and the voluntary cancelation provisionThis Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response)Member’s personal training services agreement specifically provided her with a day right to cancel if these terms did not match her understanding (or for any reason) for a full refundHowever, she did not take advantage of this option within the rescission periodMember’s personal training agreement also includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreementThis provision is clearly outlined on page of her agreementMember has not elected to exercise this option. She is not entitled to a refund or to terminate the agreement and abandon her contractual obligations early without a feeIt should also be noted that we offered to reduce the voluntary cancellation fee from 50% down to 33% of the remaining agreement balanceMember has not elected to take advantage of this offer eitherNevertheless, LA Fitness remains willing to honor the reduced cancellation fee should member elect to take advantage of itOtherwise, member should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted
The letter member provided by her doctor did not confirm that member is totally and permanently disabledThus, LA Fitness did not cancel member’s personal training agreement because of the medical provision in her personal training agreementAs indicated in our initial response, we simply canceled the remaining term of her personal training agreement as a customer service consideration
Nevertheless, even if member had provided a letter from her doctor that confirmed such a disability to qualify for the medical cancellation provision, such a cancellation merely would have relieved member of her obligation to pay for any future services that she would not have been able to useIt would not, however, entitle member to a refund for services that were available for member to use, but did not use them, prior to such a cancellation
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find
that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
As outlined in our initial response, we cancelled the remaining term of member's personal training agreement with no further billing or obligation and processed a refund in the amount of $We were not contractually obligated to do so but this was done as a customer service consideration for our memberHowever, he is not entitled to an additional refund on top of the consideration already made
Management discussed a resolution with *** ***, the last time we were able to reach her directly, at that time we agreed to touch base again before finalizing any adjustmentsManagement has made several additional attempts to reach *** ***However, we have not received a return call from *** *** to either move forward with the resolution or to discuss the matter further
We stand by the original resolution offered to *** ***, which included a one year extension on the active membership and a total refund of six monthsNo action has been taken at this time*** *** has our direct contact information should she decide to move forward with the resolution or to discuss the matter furtherThank you
Management contacted *** *** regarding his concerns with the club access on his membershipMember claims that prior to moving he spoke with local management regarding his access and was advised it included multiple clubsWe were able to confirm that a change was previously
processed to adjust from Single Club access at *** *** to Single Club access at ***The original membership terms is listed as Single club and there is no history of a previous change to Multi club
As a courtesy, we have completed an upgrade to Multi club access at no additional chargeWe believe this matter to be resolvedThank you
LA Fitness processed a refund in the amount of $for the dues billed after member's cancellation request (refund applied to the same account used for payment)Please allow 5-business days for the refund to post to the account
Our previous response to still standsMember is not entitled to anymore refunds nor a free membershipNo further action will be takenThank you
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I received one phone call and voicemail which I returned promptly with a voicemail and never received another call after thatI have cancelled my membership to LA Fitness and do not ever intend to start it up again so I do not see how I would be able to use my training sessions? I see this offer as their way of getting more money out of me which I have zero intention of letting happenThe contract was explained to me and changed after explanation and my signatureI never received the checklist nor any additional forms after signing as LA Fitness claimsThis does not resolve my dispute; I was taken advantage of and it was fraud to change my terms after I agreed to somethig different.Regards,*** ***
*** *** complaint arise from several incidents that occurred in our ** *** ** location. Based solely on *** *** misconduct at that time, we revoked his membership in accordance with the standard terms of his LA Fitness membershipagreement effective
1/19/In particular, those terms clearly state that “During Club use, all Members and guests will refrain from engaging in loud, foul or slanderous language or molesting, badgering or harassing other Members or clubemployees, agents and contractorsThreatening or violent conduct is prohibited.” Please note that LA Fitness does not take any pleasure in revoking the membership of a paying customer, and we will only do so when justified and warranted, as in this caseIn addition, *** *** was advised of this decision and the reasons for itWhile he may disagree with LA Fitness’s decision, we firmly believe that it was in the best interests of our other customers, guests and employeesA full refund has been issued in the amount of $back to the *** Card Thank you