Management spoke with *** *** regarding her concerns with her experience at our *** *** ** club locationWe strive to provide excellent customer service and we regret that *** *** was frustrated with her interaction with the local staffWe apologize for the experience she
had and in no way condone such alleged behavior
*** ***has indicated that she appreciates the follow up and we assured her this issue has been addressedWe believe this matter to be resolved at this timeThank you
We appreciate our member’s feedback and concerns regarding our facilities and strive to provide a clean and healthy environment
Management has been in contact with our facilities team and is in the process of replacing the carpet in the Men’s Locker room with tile at our
*** locationThese issues take time to resolve and we appreciate our member’s
patienceShould *** *** have any further concerns we encourage him to contact his home clubThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, de
Iwant my acct in good standing so if I ever decide to become a member in another city or state I couldI don't want to here but that is beside the pointI should not be punished for reporting LA Fitnesses in *** *** ** illegal activities
Regards,
*** ***
LA Fitness contacted member regarding his concerns and we cancelled the remaining term of his personal training agreement with no further billing or obligation
*** *** complaint arise from several incidents that occurred in our ** *** ** location. Based solely on *** *** misconduct at that time, we revoked his membership in accordance with the standard terms of his LA Fitness membershipagreement effective
1/19/In particular, those terms clearly state that “During Club use, all Members and guests will refrain from engaging in loud, foul or slanderous language or molesting, badgering or harassing other Members or clubemployees, agents and contractorsThreatening or violent conduct is prohibited.” Please note that LA Fitness does not take any pleasure in revoking the membership of a paying customer, and we will only do so when justified and warranted, as in this caseIn addition, *** *** was advised of this decision and the reasons for itWhile he may disagree with LA Fitness’s decision, we firmly believe that it was in the best interests of our other customers, guests and employeesA full refund has been issued in the amount of $back to the *** Card Thank you
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[LA Fitness gave me days to respond and they injured my arm]Regards,*** ***
As of the time of this response, member has disputed the payments with her bank and defaulted on the agreement termSince it is apparent that she now has no intention to fulfill her contractual obligation to the remaining personal training agreement term, we have released her from this obligation to make the remaining payments due under her agreement
Additionally, LA Fitness will not pursue her for the outstanding balance she currently owes on her personal training agreementPlease note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member
Management spoke to Mr***Per his request we processed an immediate cancellation and no further billing will occurHis contact information has been removedWe believe this matter to be resolvedThank you
Our District Vice President contacted member regarding her concernsWe cancelled the remaining term of her personal training agreement with no further billing or obligation and processed refunds for February and March's payments (refunds applied to the same account used for payment)Please allow
5-business days for the refunds to post to the account
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The LA Fitness representative mislead the material in which I was signingI made it perfectly clear that I wanted a three month contract in which after the three months I would consider if I would like to continueThe LA Fitness representative agreed to my termsWhen he went over the paperwork that I was signing he told me it was for a three month contract with no mention of the contract being a yearHe also said I could cancel at any time with no consequenceLA fitness breched contract first when they mislead me about the contract I was signingTheir breach releases me from further obligationThey knowingly lied to me to induce me to signI would NEVER have signed the contract if I was properly informed of their contract policy.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. LA fitness is lying even in what they wrote to LA FitnessLA Fitness did not put sessions back in my accountIn the process of negotiation, LA Fitness proceeded with their offer without my consent, canceled my membership and took out the sessions arbitrarily from my accountThe representative from LA Fitness also confirmed that there were sessions when the master trainer was not having the "master trainer" and training regular customers as wellOn top of that, just read what they just wrote to Revdex.comWhen they cancelled my membership, what do sessions in my account even do? I don't understand what LA Fitness means by their "customer service" and they're pretending as if they offered me something better than what I'm entitled to The entire process was lengthy and LA Fitness was proceeding with my claim extremely unethicallyI honestly can't believe that LA Fitness still operates in this country the way they operateI didn't accept what LA Fitness offered, which is refund of sessions (I had total additional sessions remaining in my account, free sessions and what I paid for), $refund and cancelled membershipAnd this was only offered after I said that I will be filing a claim against them at the courtHow LA Fitness treated me is absolutely not acceptable and I filed a claim against them at the Small Claims CourtPlease aware that LA Fitness is lying even to Revdex.com about how they handled this claimI want Revdex.com to be aware of this, listen to different customers' experience and take necessary actions to let the consumers know about how deceptive and unethical they are.
Regards,
*** ***
LA Fitness processed a refund in the amount of $(refund applied to the same account used for payment)Please allow 5-business days for the refund to post to the account
Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your
reference, details of the offer I reviewed appear below
The proposed action does not mention whether the allowrance is fee based or notThis is exactly problem I was facingThe manager charged me $600/month to be able to use the allowrance at all, otherwise I kiss the 60+ sessions goodbyeThe allowrance should be FREE of charge
Regards,*** ***
Our District Manager contacted member regarding her concernsWe extended the her remaining personal training sessions until the end of March and scheduled her with an available trainer
Member’s personal training agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by giving Pro Results a written notice of cancellation, recommended to be sent by certified mail, and by paying a fee equal to 50% of the
remaining balance due under the agreement at the time of such notice
All notices shall be mailed to Pro Results, P.OBox 55088, Irvine, CA This provision is clearly outlined on page of the agreementIn addition, his agreement included a New Client Checklist which outlined key terms, including the voluntary cancellation provisionThis Checklist was reviewed with him at the time of the sale, as acknowledged by his signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response)
Thus, member does not need to go through a club employee if he wishes to cancel his personal training agreement though we do provide that option for our member’s to do so with the club’s Operations Manager or the Personal Training Director when they are available during their working hoursNevertheless, in member’s case, we have waived the written notice requirement as well as the cancellation fee and we cancelled the remaining term of his personal training agreement with no further billing or obligation
Please note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member
LA Fitness cancelled member's personal training agreement and processed a refund in the amount of $(refund applied to the same account used for payment)Please allow 5-business days for the refund to post to the account
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me The one thing that still bothers me is that the first person I contacted about the situation completely disregarded any attempt I made to resolve my issue for me but I am happy with how the situation has been handled in the end and come to a conclusion
Regards,
*** ***
Member purchased personal training services pursuant to a written and fully executed agreementThe agreement was for twenty-five minute personal training sessions to be paid over an initial term of months, beginning 1/22/(the “Initial Term”). Member paid a total of $up front,
which included the processing fee and payment for the first month of personal training sessionsShe further agreed to make more payments, in the amount of $each, every month, beginning 2/22/15, for the remainder of the Initial TermThese terms are clearly outlined on page of member’s agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule outlining these termsMember’s personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreementThis provision is clearly outlined on page of her agreementIn addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of months and the voluntary cancelation provisionThis Checklist was reviewed with member at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response)Member’s personal training services agreement specifically provided her with a 10-day right to cancel if these terms did not match her understanding (or for any reason) for a full refundHowever, she did not take advantage of this option within the rescission periodThus, under the clear and explicit terms of the Agreement, she is not entitled to terminate the agreement and abandon her contractual obligations early without a feeLA Fitness will honor the voluntary cancellation provision of member’s agreement should she elect to take advantage of itOtherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
LA Fitness misses my argument completelyOr, they actually are admitting to predatory business practicesMy point was that I cancelled days too late, that I never had any trainingThey believe they have a right to keep all my moneyThat is proof that they are predatoryThey do not want me as a customer because they already have $from meSo, as far as they are concerned I was a suckerI slipped upi owe them $for nothingThey refuse to accept my argument because they have my money and I have to fight for itTheir contract is purposely obtuse and purposely predatoryThey do not deserve my business nor my friendsI would have quit back in October but they kept me in the dark and promised me some remediation that I never receivedI do not expect LA Fitness to be honorable and pay me back my moneyThe whole point of their contract is to have people slip up and get caught owing them lots of money. I have put reviews on *** and ***I have talked friends into quitting the gymI and my friends are now members of another gymIn the long rum they will lose our future businessI just hope someone does something to LA Fitness for their unprofessional, unethical and predatory business practices
Regards,
*** ***
LA Fitness processed refunds in the amount of $1,for the personal training dues charged after June (refunds applied to the same account used for payment)Please allow 5-business days for the refunds to post to the account
Management spoke with *** *** regarding her concerns with her experience at our *** *** ** club locationWe strive to provide excellent customer service and we regret that *** *** was frustrated with her interaction with the local staffWe apologize for the experience she
had and in no way condone such alleged behavior
*** ***has indicated that she appreciates the follow up and we assured her this issue has been addressedWe believe this matter to be resolved at this timeThank you
We appreciate our member’s feedback and concerns regarding our facilities and strive to provide a clean and healthy environment
Management has been in contact with our facilities team and is in the process of replacing the carpet in the Men’s Locker room with tile at our
*** locationThese issues take time to resolve and we appreciate our member’s
patienceShould *** *** have any further concerns we encourage him to contact his home clubThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, de
Iwant my acct in good standing so if I ever decide to become a member in another city or state I couldI don't want to here but that is beside the pointI should not be punished for reporting LA Fitnesses in *** *** ** illegal activities
Regards,
*** ***
LA Fitness contacted member regarding his concerns and we cancelled the remaining term of his personal training agreement with no further billing or obligation
*** *** complaint arise from several incidents that occurred in our ** *** ** location. Based solely on *** *** misconduct at that time, we revoked his membership in accordance with the standard terms of his LA Fitness membershipagreement effective
1/19/In particular, those terms clearly state that “During Club use, all Members and guests will refrain from engaging in loud, foul or slanderous language or molesting, badgering or harassing other Members or clubemployees, agents and contractorsThreatening or violent conduct is prohibited.” Please note that LA Fitness does not take any pleasure in revoking the membership of a paying customer, and we will only do so when justified and warranted, as in this caseIn addition, *** *** was advised of this decision and the reasons for itWhile he may disagree with LA Fitness’s decision, we firmly believe that it was in the best interests of our other customers, guests and employeesA full refund has been issued in the amount of $back to the *** Card Thank you
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[LA Fitness gave me days to respond and they injured my arm]Regards,*** ***
As of the time of this response, member has disputed the payments with her bank and defaulted on the agreement termSince it is apparent that she now has no intention to fulfill her contractual obligation to the remaining personal training agreement term, we have released her from this obligation to make the remaining payments due under her agreement
Additionally, LA Fitness will not pursue her for the outstanding balance she currently owes on her personal training agreementPlease note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member
Management spoke to Mr***Per his request we processed an immediate cancellation and no further billing will occurHis contact information has been removedWe believe this matter to be resolvedThank you
Our District Vice President contacted member regarding her concernsWe cancelled the remaining term of her personal training agreement with no further billing or obligation and processed refunds for February and March's payments (refunds applied to the same account used for payment)Please allow
5-business days for the refunds to post to the account
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The LA Fitness representative mislead the material in which I was signingI made it perfectly clear that I wanted a three month contract in which after the three months I would consider if I would like to continueThe LA Fitness representative agreed to my termsWhen he went over the paperwork that I was signing he told me it was for a three month contract with no mention of the contract being a yearHe also said I could cancel at any time with no consequenceLA fitness breched contract first when they mislead me about the contract I was signingTheir breach releases me from further obligationThey knowingly lied to me to induce me to signI would NEVER have signed the contract if I was properly informed of their contract policy.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. LA fitness is lying even in what they wrote to LA FitnessLA Fitness did not put sessions back in my accountIn the process of negotiation, LA Fitness proceeded with their offer without my consent, canceled my membership and took out the sessions arbitrarily from my accountThe representative from LA Fitness also confirmed that there were sessions when the master trainer was not having the "master trainer" and training regular customers as wellOn top of that, just read what they just wrote to Revdex.comWhen they cancelled my membership, what do sessions in my account even do? I don't understand what LA Fitness means by their "customer service" and they're pretending as if they offered me something better than what I'm entitled to The entire process was lengthy and LA Fitness was proceeding with my claim extremely unethicallyI honestly can't believe that LA Fitness still operates in this country the way they operateI didn't accept what LA Fitness offered, which is refund of sessions (I had total additional sessions remaining in my account, free sessions and what I paid for), $refund and cancelled membershipAnd this was only offered after I said that I will be filing a claim against them at the courtHow LA Fitness treated me is absolutely not acceptable and I filed a claim against them at the Small Claims CourtPlease aware that LA Fitness is lying even to Revdex.com about how they handled this claimI want Revdex.com to be aware of this, listen to different customers' experience and take necessary actions to let the consumers know about how deceptive and unethical they are.
Regards,
*** ***
LA Fitness processed a refund in the amount of $(refund applied to the same account used for payment)Please allow 5-business days for the refund to post to the account
Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your
reference, details of the offer I reviewed appear below
The proposed action does not mention whether the allowrance is fee based or notThis is exactly problem I was facingThe manager charged me $600/month to be able to use the allowrance at all, otherwise I kiss the 60+ sessions goodbyeThe allowrance should be FREE of charge
Regards,*** ***
Our District Manager contacted member regarding her concernsWe extended the her remaining personal training sessions until the end of March and scheduled her with an available trainer
Member’s personal training agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by giving Pro Results a written notice of cancellation, recommended to be sent by certified mail, and by paying a fee equal to 50% of the
remaining balance due under the agreement at the time of such notice
All notices shall be mailed to Pro Results, P.OBox 55088, Irvine, CA This provision is clearly outlined on page of the agreementIn addition, his agreement included a New Client Checklist which outlined key terms, including the voluntary cancellation provisionThis Checklist was reviewed with him at the time of the sale, as acknowledged by his signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response)
Thus, member does not need to go through a club employee if he wishes to cancel his personal training agreement though we do provide that option for our member’s to do so with the club’s Operations Manager or the Personal Training Director when they are available during their working hoursNevertheless, in member’s case, we have waived the written notice requirement as well as the cancellation fee and we cancelled the remaining term of his personal training agreement with no further billing or obligation
Please note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member
LA Fitness cancelled member's personal training agreement and processed a refund in the amount of $(refund applied to the same account used for payment)Please allow 5-business days for the refund to post to the account
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me The one thing that still bothers me is that the first person I contacted about the situation completely disregarded any attempt I made to resolve my issue for me but I am happy with how the situation has been handled in the end and come to a conclusion
Regards,
*** ***
Member purchased personal training services pursuant to a written and fully executed agreementThe agreement was for twenty-five minute personal training sessions to be paid over an initial term of months, beginning 1/22/(the “Initial Term”). Member paid a total of $up front,
which included the processing fee and payment for the first month of personal training sessionsShe further agreed to make more payments, in the amount of $each, every month, beginning 2/22/15, for the remainder of the Initial TermThese terms are clearly outlined on page of member’s agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule outlining these termsMember’s personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreementThis provision is clearly outlined on page of her agreementIn addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of months and the voluntary cancelation provisionThis Checklist was reviewed with member at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response)Member’s personal training services agreement specifically provided her with a 10-day right to cancel if these terms did not match her understanding (or for any reason) for a full refundHowever, she did not take advantage of this option within the rescission periodThus, under the clear and explicit terms of the Agreement, she is not entitled to terminate the agreement and abandon her contractual obligations early without a feeLA Fitness will honor the voluntary cancellation provision of member’s agreement should she elect to take advantage of itOtherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
LA Fitness misses my argument completelyOr, they actually are admitting to predatory business practicesMy point was that I cancelled days too late, that I never had any trainingThey believe they have a right to keep all my moneyThat is proof that they are predatoryThey do not want me as a customer because they already have $from meSo, as far as they are concerned I was a suckerI slipped upi owe them $for nothingThey refuse to accept my argument because they have my money and I have to fight for itTheir contract is purposely obtuse and purposely predatoryThey do not deserve my business nor my friendsI would have quit back in October but they kept me in the dark and promised me some remediation that I never receivedI do not expect LA Fitness to be honorable and pay me back my moneyThe whole point of their contract is to have people slip up and get caught owing them lots of money. I have put reviews on *** and ***I have talked friends into quitting the gymI and my friends are now members of another gymIn the long rum they will lose our future businessI just hope someone does something to LA Fitness for their unprofessional, unethical and predatory business practices
Regards,
*** ***
LA Fitness processed refunds in the amount of $1,for the personal training dues charged after June (refunds applied to the same account used for payment)Please allow 5-business days for the refunds to post to the account