Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The LA Fitness representative mislead the material in which I was signingI made it perfectly clear that I wanted a three month contract in which after the three months I would consider if I would like to continueThe LA Fitness representative agreed to my termsWhen he went over the paperwork that I was signing he told me it was for a three month contract with no mention of the contract being a yearHe also said I could cancel at any time with no consequenceLA fitness breched contract first when they mislead me about the contract I was signingTheir breach releases me from further obligationThey knowingly lied to me to induce me to signI would NEVER have signed the contract if I was properly informed of their contract policy.
Regards,
*** ***
Our District Vice President contacted member regarding her concernsWe cancelled the remaining term of her personal training agreement with no further billing or obligation and processed refunds for February and March's payments (refunds applied to the same account used for payment)Please allow
5-business days for the refunds to post to the account
LA Fitness cancelled member's personal training agreement and processed a refund in the amount of $(refund applied to the same account used for payment)Please allow 5-business days for the refund to post to the account
Member purchased personal training services pursuant to a written and fully executed agreementThe agreement was for twenty-five minute personal training sessions to be paid over an initial term of months, beginning 1/22/(the “Initial Term”). Member paid a total of $up front,
which included the processing fee and payment for the first month of personal training sessionsShe further agreed to make more payments, in the amount of $each, every month, beginning 2/22/15, for the remainder of the Initial TermThese terms are clearly outlined on page of member’s agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule outlining these termsMember’s personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreementThis provision is clearly outlined on page of her agreementIn addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of months and the voluntary cancelation provisionThis Checklist was reviewed with member at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response)Member’s personal training services agreement specifically provided her with a 10-day right to cancel if these terms did not match her understanding (or for any reason) for a full refundHowever, she did not take advantage of this option within the rescission periodThus, under the clear and explicit terms of the Agreement, she is not entitled to terminate the agreement and abandon her contractual obligations early without a feeLA Fitness will honor the voluntary cancellation provision of member’s agreement should she elect to take advantage of itOtherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted
As of the time of this response, member has disputed the payments with her bank and defaulted on the agreement termSince it is apparent that she now has no intention to fulfill her contractual obligation to the remaining personal training agreement term, we have released her from this obligation to make the remaining payments due under her agreement
Additionally, LA Fitness will not pursue her for the outstanding balance she currently owes on her personal training agreementPlease note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member
LA Fitness contacted member regarding his concerns and we cancelled the remaining term of his personal training agreement with no further billing or obligation
Management spoke with *** *** regarding her concerns with her experience at our *** *** ** club locationWe strive to provide excellent customer service and we regret that *** *** was frustrated with her interaction with the local staffWe apologize for the experience she
had and in no way condone such alleged behavior
*** ***has indicated that she appreciates the follow up and we assured her this issue has been addressedWe believe this matter to be resolved at this timeThank you
Management has been in contact with Mr*** regarding his billing concernsWe have been working with Mr*** to collect the necessary information needed to complete the research on his accountWe reviewed documentation Mr*** provided and have made several attempts to contact him
to discuss the matter furtherHowever, we have been unable to connectWe encourage Mr*** to return our calls so we can adequately address his concerns and come to an agreed upon resolutionThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. LA fitness is lying even in what they wrote to LA FitnessLA Fitness did not put sessions back in my accountIn the process of negotiation, LA Fitness proceeded with their offer without my consent, canceled my membership and took out the sessions arbitrarily from my accountThe representative from LA Fitness also confirmed that there were sessions when the master trainer was not having the "master trainer" and training regular customers as wellOn top of that, just read what they just wrote to Revdex.comWhen they cancelled my membership, what do sessions in my account even do? I don't understand what LA Fitness means by their "customer service" and they're pretending as if they offered me something better than what I'm entitled to The entire process was lengthy and LA Fitness was proceeding with my claim extremely unethicallyI honestly can't believe that LA Fitness still operates in this country the way they operateI didn't accept what LA Fitness offered, which is refund of sessions (I had total additional sessions remaining in my account, free sessions and what I paid for), $refund and cancelled membershipAnd this was only offered after I said that I will be filing a claim against them at the courtHow LA Fitness treated me is absolutely not acceptable and I filed a claim against them at the Small Claims CourtPlease aware that LA Fitness is lying even to Revdex.com about how they handled this claimI want Revdex.com to be aware of this, listen to different customers' experience and take necessary actions to let the consumers know about how deceptive and unethical they are.
Regards,
*** ***
Management spoke with Mr*** regarding his concernsAs a courtesy, we agreed to expire his membership and will refund two payments of $and two $services feesRefunds typically could take up to 5-business days to complete and will go back to the Visa Card on fileWe believe this
matter to be resolvedThank you
Management contacted Mrs*** regarding her concerns with the cancellation and billing of her monthly dues membershipManagement reviewed the billing in detail with Mrs*** including charges and refunds processed on the membershipAll three monthly billed memberships have been cancelled
with no balance or further billingWe consider this matter to be resolvedThank you
Management has made several attempts to contact *** *** to discuss his concerns regarding the membership agreement.
However, we have not received a return callWe encourage *** *** to return our call so we can adequately respond to his concernsThank you
Revdex.com:L.A fitness has not delivered the excellence and professionalism that was promised when I originally signed up for personal trainingThe trainer did not meet the standards that were promisedI kept up with my side and paid all my fees yet the service was not metI would like to be removed from the personal training without any monetary fees or deficitsThe company did not comply with what was promised.
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
LA Fitness processed a refund in the amount of $(refund applied to the same account used for payment)Please allow 5-business days for the refund to post to the account
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
LA Fitness misses my argument completelyOr, they actually are admitting to predatory business practicesMy point was that I cancelled days too late, that I never had any trainingThey believe they have a right to keep all my moneyThat is proof that they are predatoryThey do not want me as a customer because they already have $from meSo, as far as they are concerned I was a suckerI slipped upi owe them $for nothingThey refuse to accept my argument because they have my money and I have to fight for itTheir contract is purposely obtuse and purposely predatoryThey do not deserve my business nor my friendsI would have quit back in October but they kept me in the dark and promised me some remediation that I never receivedI do not expect LA Fitness to be honorable and pay me back my moneyThe whole point of their contract is to have people slip up and get caught owing them lots of money. I have put reviews on *** and ***I have talked friends into quitting the gymI and my friends are now members of another gymIn the long rum they will lose our future businessI just hope someone does something to LA Fitness for their unprofessional, unethical and predatory business practices
Regards,
*** ***
We appreciate our member’s feedback and concerns regarding our facilities and strive to provide a clean and healthy environment
Management has been in contact with our facilities team and is in the process of replacing the carpet in the Men’s Locker room with tile at our
*** locationThese issues take time to resolve and we appreciate our member’s
patienceShould *** *** have any further concerns we encourage him to contact his home clubThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me The one thing that still bothers me is that the first person I contacted about the situation completely disregarded any attempt I made to resolve my issue for me but I am happy with how the situation has been handled in the end and come to a conclusion
Regards,
*** ***
Per *** *** request her contact number has been removed and an email confirmation has been sent to the email address provided.We believe this issue to be resolvedThank you
LA Fitness processed refunds in the amount of $1,for the personal training dues charged after June (refunds applied to the same account used for payment)Please allow 5-business days for the refunds to post to the account
Management contacted *** *** to discuss his concerns regarding his experience with local staff and the cancellation procedure for his monthly dues membershipWe regret that he felt local staff was unable to assist with his requests regarding his membership cancellation, which he felt
resulted in the continued billing of his monthly membership
LA Fitness provides members with the option to cancel at any LA Fitness location with the Operations Manager between the hours of AM-PM on Monday through Friday, but we strongly encourage members to send a written cancellation request via certified mail to ensure return-receipt
Our cancellation policy is not designed to make it difficult for our members to cancel, but to ensure cancellations are handled properlyWe have no record of receipt of such a cancellationAs a result, no cancellation was processed and the billing continued monthly based on *** ***’s membership terms
Nevertheless, as a courtesy, we have cancelled *** *** membership to prevent future billing and have agreed to a refund of $processed back to the *** on fileRefunds typically take 5-business days to completeWe believe this matter to be resolvedThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The LA Fitness representative mislead the material in which I was signingI made it perfectly clear that I wanted a three month contract in which after the three months I would consider if I would like to continueThe LA Fitness representative agreed to my termsWhen he went over the paperwork that I was signing he told me it was for a three month contract with no mention of the contract being a yearHe also said I could cancel at any time with no consequenceLA fitness breched contract first when they mislead me about the contract I was signingTheir breach releases me from further obligationThey knowingly lied to me to induce me to signI would NEVER have signed the contract if I was properly informed of their contract policy.
Regards,
*** ***
Our District Vice President contacted member regarding her concernsWe cancelled the remaining term of her personal training agreement with no further billing or obligation and processed refunds for February and March's payments (refunds applied to the same account used for payment)Please allow
5-business days for the refunds to post to the account
LA Fitness cancelled member's personal training agreement and processed a refund in the amount of $(refund applied to the same account used for payment)Please allow 5-business days for the refund to post to the account
Member purchased personal training services pursuant to a written and fully executed agreementThe agreement was for twenty-five minute personal training sessions to be paid over an initial term of months, beginning 1/22/(the “Initial Term”). Member paid a total of $up front,
which included the processing fee and payment for the first month of personal training sessionsShe further agreed to make more payments, in the amount of $each, every month, beginning 2/22/15, for the remainder of the Initial TermThese terms are clearly outlined on page of member’s agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule outlining these termsMember’s personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreementThis provision is clearly outlined on page of her agreementIn addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of months and the voluntary cancelation provisionThis Checklist was reviewed with member at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response)Member’s personal training services agreement specifically provided her with a 10-day right to cancel if these terms did not match her understanding (or for any reason) for a full refundHowever, she did not take advantage of this option within the rescission periodThus, under the clear and explicit terms of the Agreement, she is not entitled to terminate the agreement and abandon her contractual obligations early without a feeLA Fitness will honor the voluntary cancellation provision of member’s agreement should she elect to take advantage of itOtherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted
As of the time of this response, member has disputed the payments with her bank and defaulted on the agreement termSince it is apparent that she now has no intention to fulfill her contractual obligation to the remaining personal training agreement term, we have released her from this obligation to make the remaining payments due under her agreement
Additionally, LA Fitness will not pursue her for the outstanding balance she currently owes on her personal training agreementPlease note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member
LA Fitness contacted member regarding his concerns and we cancelled the remaining term of his personal training agreement with no further billing or obligation
Management spoke with *** *** regarding her concerns with her experience at our *** *** ** club locationWe strive to provide excellent customer service and we regret that *** *** was frustrated with her interaction with the local staffWe apologize for the experience she
had and in no way condone such alleged behavior
*** ***has indicated that she appreciates the follow up and we assured her this issue has been addressedWe believe this matter to be resolved at this timeThank you
Management has been in contact with Mr*** regarding his billing concernsWe have been working with Mr*** to collect the necessary information needed to complete the research on his accountWe reviewed documentation Mr*** provided and have made several attempts to contact him
to discuss the matter furtherHowever, we have been unable to connectWe encourage Mr*** to return our calls so we can adequately address his concerns and come to an agreed upon resolutionThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. LA fitness is lying even in what they wrote to LA FitnessLA Fitness did not put sessions back in my accountIn the process of negotiation, LA Fitness proceeded with their offer without my consent, canceled my membership and took out the sessions arbitrarily from my accountThe representative from LA Fitness also confirmed that there were sessions when the master trainer was not having the "master trainer" and training regular customers as wellOn top of that, just read what they just wrote to Revdex.comWhen they cancelled my membership, what do sessions in my account even do? I don't understand what LA Fitness means by their "customer service" and they're pretending as if they offered me something better than what I'm entitled to The entire process was lengthy and LA Fitness was proceeding with my claim extremely unethicallyI honestly can't believe that LA Fitness still operates in this country the way they operateI didn't accept what LA Fitness offered, which is refund of sessions (I had total additional sessions remaining in my account, free sessions and what I paid for), $refund and cancelled membershipAnd this was only offered after I said that I will be filing a claim against them at the courtHow LA Fitness treated me is absolutely not acceptable and I filed a claim against them at the Small Claims CourtPlease aware that LA Fitness is lying even to Revdex.com about how they handled this claimI want Revdex.com to be aware of this, listen to different customers' experience and take necessary actions to let the consumers know about how deceptive and unethical they are.
Regards,
*** ***
Management spoke with Mr*** regarding his concernsAs a courtesy, we agreed to expire his membership and will refund two payments of $and two $services feesRefunds typically could take up to 5-business days to complete and will go back to the Visa Card on fileWe believe this
matter to be resolvedThank you
Management contacted Mrs*** regarding her concerns with the cancellation and billing of her monthly dues membershipManagement reviewed the billing in detail with Mrs*** including charges and refunds processed on the membershipAll three monthly billed memberships have been cancelled
with no balance or further billingWe consider this matter to be resolvedThank you
Management has made several attempts to contact *** *** to discuss his concerns regarding the membership agreement.
However, we have not received a return callWe encourage *** *** to return our call so we can adequately respond to his concernsThank you
Revdex.com:L.A fitness has not delivered the excellence and professionalism that was promised when I originally signed up for personal trainingThe trainer did not meet the standards that were promisedI kept up with my side and paid all my fees yet the service was not metI would like to be removed from the personal training without any monetary fees or deficitsThe company did not comply with what was promised.
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
LA Fitness processed a refund in the amount of $(refund applied to the same account used for payment)Please allow 5-business days for the refund to post to the account
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
LA Fitness misses my argument completelyOr, they actually are admitting to predatory business practicesMy point was that I cancelled days too late, that I never had any trainingThey believe they have a right to keep all my moneyThat is proof that they are predatoryThey do not want me as a customer because they already have $from meSo, as far as they are concerned I was a suckerI slipped upi owe them $for nothingThey refuse to accept my argument because they have my money and I have to fight for itTheir contract is purposely obtuse and purposely predatoryThey do not deserve my business nor my friendsI would have quit back in October but they kept me in the dark and promised me some remediation that I never receivedI do not expect LA Fitness to be honorable and pay me back my moneyThe whole point of their contract is to have people slip up and get caught owing them lots of money. I have put reviews on *** and ***I have talked friends into quitting the gymI and my friends are now members of another gymIn the long rum they will lose our future businessI just hope someone does something to LA Fitness for their unprofessional, unethical and predatory business practices
Regards,
*** ***
We appreciate our member’s feedback and concerns regarding our facilities and strive to provide a clean and healthy environment
Management has been in contact with our facilities team and is in the process of replacing the carpet in the Men’s Locker room with tile at our
*** locationThese issues take time to resolve and we appreciate our member’s
patienceShould *** *** have any further concerns we encourage him to contact his home clubThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me The one thing that still bothers me is that the first person I contacted about the situation completely disregarded any attempt I made to resolve my issue for me but I am happy with how the situation has been handled in the end and come to a conclusion
Regards,
*** ***
Per *** *** request her contact number has been removed and an email confirmation has been sent to the email address provided.We believe this issue to be resolvedThank you
LA Fitness processed refunds in the amount of $1,for the personal training dues charged after June (refunds applied to the same account used for payment)Please allow 5-business days for the refunds to post to the account
Management contacted *** *** to discuss his concerns regarding his experience with local staff and the cancellation procedure for his monthly dues membershipWe regret that he felt local staff was unable to assist with his requests regarding his membership cancellation, which he felt
resulted in the continued billing of his monthly membership
LA Fitness provides members with the option to cancel at any LA Fitness location with the Operations Manager between the hours of AM-PM on Monday through Friday, but we strongly encourage members to send a written cancellation request via certified mail to ensure return-receipt
Our cancellation policy is not designed to make it difficult for our members to cancel, but to ensure cancellations are handled properlyWe have no record of receipt of such a cancellationAs a result, no cancellation was processed and the billing continued monthly based on *** ***’s membership terms
Nevertheless, as a courtesy, we have cancelled *** *** membership to prevent future billing and have agreed to a refund of $processed back to the *** on fileRefunds typically take 5-business days to completeWe believe this matter to be resolvedThank you