Management spoke with Mr*** regarding his concernsAs a courtesy, we agreed to expire his membership and will refund two payments of $and two $services feesRefunds typically could take up to 5-business days to complete and will go back to the Visa Card on fileWe believe this
matter to be resolvedThank you
Management contacted Ms*** on
11/6/in regards to the day cancellation of her monthly billed membership
We confirmed that her monthly billed membership was processed on 10/24/per
her request and a full refund in the amount of $was processed on
10/28/back to the Visa card
on fileMember appreciated the follow up and
all issues have been resolvedThank you
Member purchased personal training services pursuant to a written and fully executed agreementThe agreement was for a minimum initial term of months, beginning 3/12/(the “Initial Term”)Member paid a total of $up front, which included the processing fee and payment for the first
month of personal training sessionsMember further agreed to make more payments, in the amount of $each, every month, beginning 4/12/15, for the remainder of the Initial TermThese terms are clearly and conspicuously set forth on page of her agreement and member acknowledged her understanding of these billing terms by initialing the three separate sections outlining the payment schedule (a copy of the agreement is included with this response)Member‘s personal training services agreement specifically provided her with a day right to cancel if these terms did not match her understanding (or for any reason) for a full refundHowever, she did not take advantage of this option within the rescission periodMember’s personal training agreement also includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreementMember has not elected to exercise this optionIt should also be noted that we offered to downgrade her personal training agreement from $down to $per monthWe were not contractually obligated to provide this remedy, but this was offered as a consideration in light of member’s circumstanceHowever, member has not taken advantage of this offer either. She is not entitled to terminate the agreement and abandon his contractual obligations early without a feeIf member no longer wishes to continue with her valid agreement, LA Fitness will honor the voluntary cancellation provision in her personal training agreement should she elect to take advantage of itWe also remain willing to honor the downgradeOtherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted
LA Fitness processed a refund in the amount of $for the unused sessions (refund applied to the same account used for payment)Please allow 5-business days for the refund to post to member’s account
Management has made several attempts to contact *** *** to discuss his concerns regarding the membership agreement.
However, we have not received a return callWe encourage *** *** to return our call so we can adequately respond to his concernsThank you
Management contacted Mrs*** regarding her concerns with the cancellation and billing of her monthly dues membershipManagement reviewed the billing in detail with Mrs*** including charges and refunds processed on the membershipAll three monthly billed memberships have been cancelled
with no balance or further billingWe consider this matter to be resolvedThank you
Revdex.com:L.A fitness has not delivered the excellence and professionalism that was promised when I originally signed up for personal trainingThe trainer did not meet the standards that were promisedI kept up with my side and paid all my fees yet the service was not metI would like to be removed from the personal training without any monetary fees or deficitsThe company did not comply with what was promised.
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[I did not have any meeting with *** ** *** regarding the contract, and neither did I agree to those terms.]
Regards,
*** ***
Management has been in contact with Mr*** regarding his billing concernsWe have been working with Mr*** to collect the necessary information needed to complete the research on his accountWe reviewed documentation Mr*** provided and have made several attempts to contact him
to discuss the matter furtherHowever, we have been unable to connectWe encourage Mr*** to return our calls so we can adequately address his concerns and come to an agreed upon resolutionThank you
Per *** *** request her contact number has been removed and an email confirmation has been sent to the email address provided.We believe this issue to be resolvedThank you
Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I stand by my initial complaint and will not accept their responseI signed up for months of personal training starting in March of and for the first months they did NOT have available trainers I should not have to wait for months for them to hire enough trainers to satisfy the clients I should NOT have to extend my contract now to use my sessions I wanted what I paid for in there first months and they did not have the trainers that they needed This is NOT my fault, they did not stand up to their end of the contract Regards,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. However, LA Fitness (in the reply provided to the Revdex.com) indicated I am satisfied. I am not. LA Fitness forced me to incur additional expenses (sending my second request to cancel my membership through registered mail with proof of receipt) as well spend additional time explaining their own contract to them and ultimately file a complaint with the Revdex.com. All of this undue burden was necessary for them to do what they should have done in the first place. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[The company did NOT address at all about my request of refund of $(= $-$64.84) $is what I paid as a result of mis-leading by a salesperson at LA Fitness My actual payment would be $if I was not mis-led.]
Regards,
*** ***
Management has made several attempts to contact *** *** to discuss her concerns with the monthly billed membershipWe encourage her to return our call or contact her home clubThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.From:*** ***Date: Sat, Sep 24, at 9:AMSubject: Re: You have a new message from the Revdex.comTo: Revdex.com***Cc: *** ***
I tried to respond in my case but could not
Here is my response:
Ask LA Fitness how many times I used my "membership" and they should tell you ZERO
I paid as a guest once and the next thing you know I was charged approx $every month!!!!!
I DID NOT have a membership with them. Their paperwork is fraud
I called them several times over the last many months and they should hve stopped charging me a long time ago. I should not have had to change my credit card number in order for them to stop charging me for a membership I supposedly signed up for but never used
They are thieves, to prove my point, they have since tried to charge my credit card since I filed this Revdex.com report and they told you they cancelled my "membership". They keep trying to call me because my "credit card transaction is failing". They told the Revdex.com on Sept that they cancelled my "membership" (even though I never signed up for a "membership"). Then on September 16, they sent me an email stating they could not charge my credit card for my monthly "membership" fees. THESE PEOPLE ARE THIEVES AND THEY NEED TO BE STOPPED!!!!!!!
THEY ARE FRAUDULENT THIEVES
I AM ALSO GOING TO REPORT THEM TO MY LOCAL TV STATION CHANNEL "ON YOUR SIDE"
Regards,
*** ***
***
Our District Vice president has attempted to contact member regarding his concerns but his calls have not been returnedOur records reflect that member purchased personal training services pursuant to a written and fully executed agreementThe agreement was for a minimum initial term of weeks,
beginning 9/3/(the “Initial Term”). He paid a total of $up front, which included the processing fee and payment for the first four weeks of personal training sessionsHe further agreed to make more payments, in the amount of $each, every four weeks, beginning 10/1/14, for the remainder of the Initial TermMember’s personal training agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreementOur records do not reflect that member has paid such a fee to terminate his agreement earlyLA Fitness will honor this voluntary cancellation provision of the agreement should he elect to take advantage of it Otherwise, member should be expected to honor his agreement as LA Fitness stands ready to provide the services for which he contracted
LA Fitness contacted member regarding his concernsWe cancelled the remaining term of his personal training agreement with no further billing or obligation and processed a refund in the amount of $(refund applied to the same account used for payment)Please allow 5-business days for the
refund to post to member's account
LA Fitness has contacted me regarding the issue after months and finally given me the service I paid forThank you, Revdex.com! If it wasn't for your letter, no
resolution would have been made.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Management spoke with Mr*** regarding his concernsAs a courtesy, we agreed to expire his membership and will refund two payments of $and two $services feesRefunds typically could take up to 5-business days to complete and will go back to the Visa Card on fileWe believe this
matter to be resolvedThank you
Management contacted Ms*** on
11/6/in regards to the day cancellation of her monthly billed membership
We confirmed that her monthly billed membership was processed on 10/24/per
her request and a full refund in the amount of $was processed on
10/28/back to the Visa card
on fileMember appreciated the follow up and
all issues have been resolvedThank you
Member purchased personal training services pursuant to a written and fully executed agreementThe agreement was for a minimum initial term of months, beginning 3/12/(the “Initial Term”)Member paid a total of $up front, which included the processing fee and payment for the first
month of personal training sessionsMember further agreed to make more payments, in the amount of $each, every month, beginning 4/12/15, for the remainder of the Initial TermThese terms are clearly and conspicuously set forth on page of her agreement and member acknowledged her understanding of these billing terms by initialing the three separate sections outlining the payment schedule (a copy of the agreement is included with this response)Member‘s personal training services agreement specifically provided her with a day right to cancel if these terms did not match her understanding (or for any reason) for a full refundHowever, she did not take advantage of this option within the rescission periodMember’s personal training agreement also includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreementMember has not elected to exercise this optionIt should also be noted that we offered to downgrade her personal training agreement from $down to $per monthWe were not contractually obligated to provide this remedy, but this was offered as a consideration in light of member’s circumstanceHowever, member has not taken advantage of this offer either. She is not entitled to terminate the agreement and abandon his contractual obligations early without a feeIf member no longer wishes to continue with her valid agreement, LA Fitness will honor the voluntary cancellation provision in her personal training agreement should she elect to take advantage of itWe also remain willing to honor the downgradeOtherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted
LA Fitness processed a refund in the amount of $for the unused sessions (refund applied to the same account used for payment)Please allow 5-business days for the refund to post to member’s account
Management has made several attempts to contact *** *** to discuss his concerns regarding the membership agreement.
However, we have not received a return callWe encourage *** *** to return our call so we can adequately respond to his concernsThank you
Management contacted Mrs*** regarding her concerns with the cancellation and billing of her monthly dues membershipManagement reviewed the billing in detail with Mrs*** including charges and refunds processed on the membershipAll three monthly billed memberships have been cancelled
with no balance or further billingWe consider this matter to be resolvedThank you
Revdex.com:L.A fitness has not delivered the excellence and professionalism that was promised when I originally signed up for personal trainingThe trainer did not meet the standards that were promisedI kept up with my side and paid all my fees yet the service was not metI would like to be removed from the personal training without any monetary fees or deficitsThe company did not comply with what was promised.
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[I did not have any meeting with *** ** *** regarding the contract, and neither did I agree to those terms.]
Regards,
*** ***
Management has been in contact with Mr*** regarding his billing concernsWe have been working with Mr*** to collect the necessary information needed to complete the research on his accountWe reviewed documentation Mr*** provided and have made several attempts to contact him
to discuss the matter furtherHowever, we have been unable to connectWe encourage Mr*** to return our calls so we can adequately address his concerns and come to an agreed upon resolutionThank you
Per *** *** request her contact number has been removed and an email confirmation has been sent to the email address provided.We believe this issue to be resolvedThank you
Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I stand by my initial complaint and will not accept their responseI signed up for months of personal training starting in March of and for the first months they did NOT have available trainers I should not have to wait for months for them to hire enough trainers to satisfy the clients I should NOT have to extend my contract now to use my sessions I wanted what I paid for in there first months and they did not have the trainers that they needed This is NOT my fault, they did not stand up to their end of the contract Regards,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. However, LA Fitness (in the reply provided to the Revdex.com) indicated I am satisfied. I am not. LA Fitness forced me to incur additional expenses (sending my second request to cancel my membership through registered mail with proof of receipt) as well spend additional time explaining their own contract to them and ultimately file a complaint with the Revdex.com. All of this undue burden was necessary for them to do what they should have done in the first place. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[The company did NOT address at all about my request of refund of $(= $-$64.84) $is what I paid as a result of mis-leading by a salesperson at LA Fitness My actual payment would be $if I was not mis-led.]
Regards,
*** ***
Management has made several attempts to contact *** *** to discuss her concerns with the monthly billed membershipWe encourage her to return our call or contact her home clubThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
The balance in the amount of $for the October and November monthly dues has been waivedNo further action will be takenThank you
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.From:*** ***Date: Sat, Sep 24, at 9:AMSubject: Re: You have a new message from the Revdex.comTo: Revdex.com***Cc: *** ***
I tried to respond in my case but could not
Here is my response:
Ask LA Fitness how many times I used my "membership" and they should tell you ZERO
I paid as a guest once and the next thing you know I was charged approx $every month!!!!!
I DID NOT have a membership with them. Their paperwork is fraud
I called them several times over the last many months and they should hve stopped charging me a long time ago. I should not have had to change my credit card number in order for them to stop charging me for a membership I supposedly signed up for but never used
They are thieves, to prove my point, they have since tried to charge my credit card since I filed this Revdex.com report and they told you they cancelled my "membership". They keep trying to call me because my "credit card transaction is failing". They told the Revdex.com on Sept that they cancelled my "membership" (even though I never signed up for a "membership"). Then on September 16, they sent me an email stating they could not charge my credit card for my monthly "membership" fees. THESE PEOPLE ARE THIEVES AND THEY NEED TO BE STOPPED!!!!!!!
THEY ARE FRAUDULENT THIEVES
I AM ALSO GOING TO REPORT THEM TO MY LOCAL TV STATION CHANNEL "ON YOUR SIDE"
Regards,
*** ***
***
Our District Vice president has attempted to contact member regarding his concerns but his calls have not been returnedOur records reflect that member purchased personal training services pursuant to a written and fully executed agreementThe agreement was for a minimum initial term of weeks,
beginning 9/3/(the “Initial Term”). He paid a total of $up front, which included the processing fee and payment for the first four weeks of personal training sessionsHe further agreed to make more payments, in the amount of $each, every four weeks, beginning 10/1/14, for the remainder of the Initial TermMember’s personal training agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreementOur records do not reflect that member has paid such a fee to terminate his agreement earlyLA Fitness will honor this voluntary cancellation provision of the agreement should he elect to take advantage of it Otherwise, member should be expected to honor his agreement as LA Fitness stands ready to provide the services for which he contracted
LA Fitness contacted member regarding his concernsWe cancelled the remaining term of his personal training agreement with no further billing or obligation and processed a refund in the amount of $(refund applied to the same account used for payment)Please allow 5-business days for the
refund to post to member's account
LA Fitness has contacted me regarding the issue after months and finally given me the service I paid forThank you, Revdex.com! If it wasn't for your letter, no
resolution would have been made.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***