Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[I did not have any meeting with *** ** *** regarding the contract, and neither did I agree to those terms.]
Regards,
*** ***
LA Fitness processed a refund in the amount of $for the unused sessions (refund applied to the same account used for payment)Please allow 5-business days for the refund to post to member’s account
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, de
Iwant my acct in good standing so if I ever decide to become a member in another city or state I couldI don't want to here but that is beside the pointI should not be punished for reporting LA Fitnesses in *** *** ** illegal activities
Regards,
*** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I stand by my initial complaint and will not accept their responseI signed up for months of personal training starting in March of and for the first months they did NOT have available trainers I should not have to wait for months for them to hire enough trainers to satisfy the clients I should NOT have to extend my contract now to use my sessions I wanted what I paid for in there first months and they did not have the trainers that they needed This is NOT my fault, they did not stand up to their end of the contract Regards,*** ***
Our District Manager contacted member regarding her concernsWe extended the her remaining personal training sessions until the end of March and scheduled her with an available trainer
Member purchased personal training services pursuant to a written and fully executed agreementThe agreement was for a minimum initial term of months, beginning 3/12/(the “Initial Term”)Member paid a total of $up front, which included the processing fee and payment for the first
month of personal training sessionsMember further agreed to make more payments, in the amount of $each, every month, beginning 4/12/15, for the remainder of the Initial TermThese terms are clearly and conspicuously set forth on page of her agreement and member acknowledged her understanding of these billing terms by initialing the three separate sections outlining the payment schedule (a copy of the agreement is included with this response)Member‘s personal training services agreement specifically provided her with a day right to cancel if these terms did not match her understanding (or for any reason) for a full refundHowever, she did not take advantage of this option within the rescission periodMember’s personal training agreement also includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreementMember has not elected to exercise this optionIt should also be noted that we offered to downgrade her personal training agreement from $down to $per monthWe were not contractually obligated to provide this remedy, but this was offered as a consideration in light of member’s circumstanceHowever, member has not taken advantage of this offer either. She is not entitled to terminate the agreement and abandon his contractual obligations early without a feeIf member no longer wishes to continue with her valid agreement, LA Fitness will honor the voluntary cancellation provision in her personal training agreement should she elect to take advantage of itWe also remain willing to honor the downgradeOtherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted
Member’s personal training agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by giving Pro Results a written notice of cancellation, recommended to be sent by certified mail, and by paying a fee equal to 50% of the
remaining balance due under the agreement at the time of such notice
All notices shall be mailed to Pro Results, P.OBox 55088, Irvine, CA This provision is clearly outlined on page of the agreementIn addition, his agreement included a New Client Checklist which outlined key terms, including the voluntary cancellation provisionThis Checklist was reviewed with him at the time of the sale, as acknowledged by his signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response)
Thus, member does not need to go through a club employee if he wishes to cancel his personal training agreement though we do provide that option for our member’s to do so with the club’s Operations Manager or the Personal Training Director when they are available during their working hoursNevertheless, in member’s case, we have waived the written notice requirement as well as the cancellation fee and we cancelled the remaining term of his personal training agreement with no further billing or obligation
Please note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member
Management spoke to Mr***Per his request we processed an immediate cancellation and no further billing will occurHis contact information has been removedWe believe this matter to be resolvedThank you
Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your
reference, details of the offer I reviewed appear below
The proposed action does not mention whether the allowrance is fee based or notThis is exactly problem I was facingThe manager charged me $600/month to be able to use the allowrance at all, otherwise I kiss the 60+ sessions goodbyeThe allowrance should be FREE of charge
Regards,*** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[LA Fitness gave me days to respond and they injured my arm]Regards,*** ***
Management contacted Ms*** on
11/6/in regards to the day cancellation of her monthly billed membership
We confirmed that her monthly billed membership was processed on 10/24/per
her request and a full refund in the amount of $was processed on
10/28/back to the Visa card
on fileMember appreciated the follow up and
all issues have been resolvedThank you
Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.They may have personal trainers now, but what about the first months of my contract? I had tried every trainer they had and was not satisfied Since starting my training, the gym has gone through trainers, general managers and directors of personal trainers numerous times This alone shows that the staff was not goodThe current VP*** was the Director at the time I wanted to cancel and is well aware of the issues that I had The trainers would cancel, not show up or were just not good I am not willing to extend my membership in order to use my training sessions that I have left I had a goal to meet by April 30th which is not obtainable now I wasted my money with the unorganized and unqualified trainers that they had while I was thereThe contract that they had only protects the gym and has no protection for the client It is a total scam and I demand some of my money back I am not wasting $on something that I did not receive.Regards,*** ***
LA Fitness cancelled the remaining term of member’s personal training agreement with no further billing or obligation and processed a refund in the amount of $for one of the last two months she was billed (member trained the other month)The refund was applied to the same account used for
payment
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I was contacted by an L.AFitness Representative with the above offer However, this offer occurred after several attempts at resolving my complaint with the company directlyDue to my dissatisfaction and inability to resolve my complaint, I cancelled my L.AFitness membership, as well as joined a different facility.
At the time I purchased my sessions, I was specifically told my sessions did not expire, even after canceling the contract at the end of it's term I was informed of this several times thereafter When I spoke to the sales person to cancel my contract, I was informed I would be able to use my remaining sessions However, one week later, my sessions were expired I was provided with an extension due to a medical condition; however, I was specifically told my sessions would not expire regardless of any medical condition If I was communicated to with honesty all along, I would not have cancelled my contract and would have reduced the number of sessions per month at that time
I do not wish to spend additional money to renew my membership in order to use sessions I already paid for when I was specifically told numerous times they would not expire I am disappointed in L.AFitness's lack of integrity and dishonesty throughout this entire situation
Regards,*** ***
Our records reflect that member purchased personal training services pursuant to a written and fully executed agreementThe agreement was for a minimum initial term of months, beginning 1/25/(the “Initial Term”). Member paid a total of $up front, which included the processing
fee and payment for the first month of personal training sessionsShe further agreed to make more payments, in the amount of $each, every month, beginning 2/25/16, for the remainder of the Initial TermThese terms are clearly outlined on page of member’s agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule section of the AgreementIt is LA Fitness’ policy and practice to provide our members with a complete copy of their agreement at the time of enrollmentIn addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement with the initial term of months
This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature and initials on the New Client ChecklistA copy of the Agreement was also included in the confirming e-mail sent to the e-mail address that was provided on the day she enrolled (copies of the agreement, New Client Checklist and confirming e-mail are included with this response)Member’s personal training services agreement specifically provided her with a 3-day right to cancel if these terms did not match her understanding (or for any reason) for a full refund
However, she did not take advantage of this option within the rescission period
Thus, under the clear and explicit terms of the Agreement, she is not entitled to a refund or to terminate the agreement and abandon her contractual obligations early without a fee. However, as of the time of this response, member has disputed the payments with her bank and defaulted on the agreement termSince it is apparent that she now has no intention to fulfill her contractual obligation to the remaining personal training agreement term, we have released her from this obligation to make the remaining payments due under her agreement. Additionally, LA Fitness will no longer attempt to call or pursue her for the outstanding balance she currently owesPlease note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our memberHowever, she is not entitled to a refund on top of the consideration already made
Management has made several attempts to contact *** *** regarding the cancellation of his monthly billed family membershipWe have yet to receive a return call in order to resolveShould he wish to discuss his concerns further we encourage him to return our call to do soThank you
Member’s personal training agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreementThis provision is clearly outlined on page of his agreement
Member’s agreement also includes a New Client Checklist which outlines key terms, including the voluntary cancelation provisionThis Checklist was reviewed with member at the time of the sale, as acknowledged by his signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response)At the time that member cancelled his regular fitness membership on 3/19/15, the remaining balance due on his personal training agreement was $Thus, a cancellation fee in the amount of $(half of $840.00) was required to terminate the agreement early at that timeOur records do not reflect that member made such a payment to terminate his agreement early and he was properly billed $for the remaining agreement termHowever, we have since processed a refund in the amount of $in an effort to resolve member’s disputePlease note that we were not contractually obligated to provide this remedy, but this was done as a customer service consideration for our member
Revdex.com:
I have reviewed the response made by
the business in reference to complaint ID***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Our District Vice president has attempted to contact member regarding his concerns but his calls have not been returnedOur records reflect that member purchased personal training services pursuant to a written and fully executed agreementThe agreement was for a minimum initial term of weeks,
beginning 9/3/(the “Initial Term”). He paid a total of $up front, which included the processing fee and payment for the first four weeks of personal training sessionsHe further agreed to make more payments, in the amount of $each, every four weeks, beginning 10/1/14, for the remainder of the Initial TermMember’s personal training agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreementOur records do not reflect that member has paid such a fee to terminate his agreement earlyLA Fitness will honor this voluntary cancellation provision of the agreement should he elect to take advantage of it Otherwise, member should be expected to honor his agreement as LA Fitness stands ready to provide the services for which he contracted
As of the time of this response, member has disputed the payments with his bank and defaulted on the agreement termSince it is apparent that he now has no intention to fulfill his contractual obligation to the remaining personal training agreement term, we have released him from this obligation to make the remaining payments due under his agreement
Additionally, LA Fitness will no longer attempt to call or pursue him for the outstanding balance he currently owesPlease note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our memberHowever, he is not entitled to a refund on top of the consideration already made
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[I did not have any meeting with *** ** *** regarding the contract, and neither did I agree to those terms.]
Regards,
*** ***
LA Fitness processed a refund in the amount of $for the unused sessions (refund applied to the same account used for payment)Please allow 5-business days for the refund to post to member’s account
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, de
Iwant my acct in good standing so if I ever decide to become a member in another city or state I couldI don't want to here but that is beside the pointI should not be punished for reporting LA Fitnesses in *** *** ** illegal activities
Regards,
*** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I stand by my initial complaint and will not accept their responseI signed up for months of personal training starting in March of and for the first months they did NOT have available trainers I should not have to wait for months for them to hire enough trainers to satisfy the clients I should NOT have to extend my contract now to use my sessions I wanted what I paid for in there first months and they did not have the trainers that they needed This is NOT my fault, they did not stand up to their end of the contract Regards,*** ***
Our District Manager contacted member regarding her concernsWe extended the her remaining personal training sessions until the end of March and scheduled her with an available trainer
Member purchased personal training services pursuant to a written and fully executed agreementThe agreement was for a minimum initial term of months, beginning 3/12/(the “Initial Term”)Member paid a total of $up front, which included the processing fee and payment for the first
month of personal training sessionsMember further agreed to make more payments, in the amount of $each, every month, beginning 4/12/15, for the remainder of the Initial TermThese terms are clearly and conspicuously set forth on page of her agreement and member acknowledged her understanding of these billing terms by initialing the three separate sections outlining the payment schedule (a copy of the agreement is included with this response)Member‘s personal training services agreement specifically provided her with a day right to cancel if these terms did not match her understanding (or for any reason) for a full refundHowever, she did not take advantage of this option within the rescission periodMember’s personal training agreement also includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreementMember has not elected to exercise this optionIt should also be noted that we offered to downgrade her personal training agreement from $down to $per monthWe were not contractually obligated to provide this remedy, but this was offered as a consideration in light of member’s circumstanceHowever, member has not taken advantage of this offer either. She is not entitled to terminate the agreement and abandon his contractual obligations early without a feeIf member no longer wishes to continue with her valid agreement, LA Fitness will honor the voluntary cancellation provision in her personal training agreement should she elect to take advantage of itWe also remain willing to honor the downgradeOtherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted
Member’s personal training agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by giving Pro Results a written notice of cancellation, recommended to be sent by certified mail, and by paying a fee equal to 50% of the
remaining balance due under the agreement at the time of such notice
All notices shall be mailed to Pro Results, P.OBox 55088, Irvine, CA This provision is clearly outlined on page of the agreementIn addition, his agreement included a New Client Checklist which outlined key terms, including the voluntary cancellation provisionThis Checklist was reviewed with him at the time of the sale, as acknowledged by his signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response)
Thus, member does not need to go through a club employee if he wishes to cancel his personal training agreement though we do provide that option for our member’s to do so with the club’s Operations Manager or the Personal Training Director when they are available during their working hoursNevertheless, in member’s case, we have waived the written notice requirement as well as the cancellation fee and we cancelled the remaining term of his personal training agreement with no further billing or obligation
Please note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member
Management spoke to Mr***Per his request we processed an immediate cancellation and no further billing will occurHis contact information has been removedWe believe this matter to be resolvedThank you
Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your
reference, details of the offer I reviewed appear below
The proposed action does not mention whether the allowrance is fee based or notThis is exactly problem I was facingThe manager charged me $600/month to be able to use the allowrance at all, otherwise I kiss the 60+ sessions goodbyeThe allowrance should be FREE of charge
Regards,*** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[LA Fitness gave me days to respond and they injured my arm]Regards,*** ***
Management contacted Ms*** on
11/6/in regards to the day cancellation of her monthly billed membership
We confirmed that her monthly billed membership was processed on 10/24/per
her request and a full refund in the amount of $was processed on
10/28/back to the Visa card
on fileMember appreciated the follow up and
all issues have been resolvedThank you
Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.They may have personal trainers now, but what about the first months of my contract? I had tried every trainer they had and was not satisfied Since starting my training, the gym has gone through trainers, general managers and directors of personal trainers numerous times This alone shows that the staff was not goodThe current VP*** was the Director at the time I wanted to cancel and is well aware of the issues that I had The trainers would cancel, not show up or were just not good I am not willing to extend my membership in order to use my training sessions that I have left I had a goal to meet by April 30th which is not obtainable now I wasted my money with the unorganized and unqualified trainers that they had while I was thereThe contract that they had only protects the gym and has no protection for the client It is a total scam and I demand some of my money back I am not wasting $on something that I did not receive.Regards,*** ***
LA Fitness cancelled the remaining term of member’s personal training agreement with no further billing or obligation and processed a refund in the amount of $for one of the last two months she was billed (member trained the other month)The refund was applied to the same account used for
payment
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I was contacted by an L.AFitness Representative with the above offer However, this offer occurred after several attempts at resolving my complaint with the company directlyDue to my dissatisfaction and inability to resolve my complaint, I cancelled my L.AFitness membership, as well as joined a different facility.
At the time I purchased my sessions, I was specifically told my sessions did not expire, even after canceling the contract at the end of it's term I was informed of this several times thereafter When I spoke to the sales person to cancel my contract, I was informed I would be able to use my remaining sessions However, one week later, my sessions were expired I was provided with an extension due to a medical condition; however, I was specifically told my sessions would not expire regardless of any medical condition If I was communicated to with honesty all along, I would not have cancelled my contract and would have reduced the number of sessions per month at that time
I do not wish to spend additional money to renew my membership in order to use sessions I already paid for when I was specifically told numerous times they would not expire I am disappointed in L.AFitness's lack of integrity and dishonesty throughout this entire situation
Regards,*** ***
Our records reflect that member purchased personal training services pursuant to a written and fully executed agreementThe agreement was for a minimum initial term of months, beginning 1/25/(the “Initial Term”). Member paid a total of $up front, which included the processing
fee and payment for the first month of personal training sessionsShe further agreed to make more payments, in the amount of $each, every month, beginning 2/25/16, for the remainder of the Initial TermThese terms are clearly outlined on page of member’s agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule section of the AgreementIt is LA Fitness’ policy and practice to provide our members with a complete copy of their agreement at the time of enrollmentIn addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement with the initial term of months
This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature and initials on the New Client ChecklistA copy of the Agreement was also included in the confirming e-mail sent to the e-mail address that was provided on the day she enrolled (copies of the agreement, New Client Checklist and confirming e-mail are included with this response)Member’s personal training services agreement specifically provided her with a 3-day right to cancel if these terms did not match her understanding (or for any reason) for a full refund
However, she did not take advantage of this option within the rescission period
Thus, under the clear and explicit terms of the Agreement, she is not entitled to a refund or to terminate the agreement and abandon her contractual obligations early without a fee. However, as of the time of this response, member has disputed the payments with her bank and defaulted on the agreement termSince it is apparent that she now has no intention to fulfill her contractual obligation to the remaining personal training agreement term, we have released her from this obligation to make the remaining payments due under her agreement. Additionally, LA Fitness will no longer attempt to call or pursue her for the outstanding balance she currently owesPlease note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our memberHowever, she is not entitled to a refund on top of the consideration already made
Management has made several attempts to contact *** *** regarding the cancellation of his monthly billed family membershipWe have yet to receive a return call in order to resolveShould he wish to discuss his concerns further we encourage him to return our call to do soThank you
Member’s personal training agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreementThis provision is clearly outlined on page of his agreement
Member’s agreement also includes a New Client Checklist which outlines key terms, including the voluntary cancelation provisionThis Checklist was reviewed with member at the time of the sale, as acknowledged by his signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response)At the time that member cancelled his regular fitness membership on 3/19/15, the remaining balance due on his personal training agreement was $Thus, a cancellation fee in the amount of $(half of $840.00) was required to terminate the agreement early at that timeOur records do not reflect that member made such a payment to terminate his agreement early and he was properly billed $for the remaining agreement termHowever, we have since processed a refund in the amount of $in an effort to resolve member’s disputePlease note that we were not contractually obligated to provide this remedy, but this was done as a customer service consideration for our member
Revdex.com:
I have reviewed the response made by
the business in reference to complaint ID***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Our District Vice president has attempted to contact member regarding his concerns but his calls have not been returnedOur records reflect that member purchased personal training services pursuant to a written and fully executed agreementThe agreement was for a minimum initial term of weeks,
beginning 9/3/(the “Initial Term”). He paid a total of $up front, which included the processing fee and payment for the first four weeks of personal training sessionsHe further agreed to make more payments, in the amount of $each, every four weeks, beginning 10/1/14, for the remainder of the Initial TermMember’s personal training agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreementOur records do not reflect that member has paid such a fee to terminate his agreement earlyLA Fitness will honor this voluntary cancellation provision of the agreement should he elect to take advantage of it Otherwise, member should be expected to honor his agreement as LA Fitness stands ready to provide the services for which he contracted
As of the time of this response, member has disputed the payments with his bank and defaulted on the agreement termSince it is apparent that he now has no intention to fulfill his contractual obligation to the remaining personal training agreement term, we have released him from this obligation to make the remaining payments due under his agreement
Additionally, LA Fitness will no longer attempt to call or pursue him for the outstanding balance he currently owesPlease note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our memberHowever, he is not entitled to a refund on top of the consideration already made